
Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts

About Burgundy Hospitality pvt ltd
About
Similar jobs
Hi ,
Title : Senior AI/ML Engineer
Experience : 5 – 10+ Yrs
Location : Bengaluru
Work Type : Hybrid – 2 days Work from office
Type of hire : PwD & Non-PwD Inclusive Hiring
Employment Type : Full Time
Notice Period : Immediate Joiner
Workdays : Mon - Fri
Role Overview
We are seeking an exceptional AI Engineer who can design and build production-grade AI systems that combine advanced machine learning, Generative AI, and scalable software engineering.
This role goes beyond traditional data science and focuses on building end-to-end AI platforms, autonomous AI agents, intelligent decision systems, and enterprise AI applications.
You will work on real-world enterprise problems across industries, developing AI systems that automate reasoning, prediction, and decision-making at scale.
What You Will Build
Examples of systems you may work on:
• AI Copilots for enterprise workflows
• Autonomous AI agents for automation
• Decision intelligence platforms
• Retrieval-Augmented Generation (RAG) systems
• Predictive ML systems for forecasting and anomaly detection
• AI-powered knowledge assistants
• Intelligent automation platforms
Key Responsibilities
1. Advanced Machine Learning & Predictive Systems
Design and implement ML models including:
• Time series forecasting
• Predictive modeling
• Anomaly detection
• Recommendation systems
• NLP / text intelligence
• Deep learning models
Develop models using:
• PyTorch
• TensorFlow
• Scikit-learn
• XGBoost / LightGBM
2. Generative AI & LLM Systems
Build enterprise-grade GenAI applications including:
• AI copilots
• conversational agents
• document intelligence systems
• enterprise knowledge assistants
Develop LLM systems using:
• OpenAI / Claude / Gemini / Llama
• prompt engineering techniques
• embeddings and semantic search
• RAG architectures
3. Agentic AI Systems
Design autonomous AI systems capable of reasoning and executing tasks.
Build multi-agent architectures using:
• LangGraph
• CrewAI
• AutoGen
• Semantic Kernel
Integrate agents with:
• APIs
• enterprise data systems
• internal workflows
4. AI Platform Engineering
Develop scalable AI services and applications using:
• Python
• FastAPI / Flask
• asynchronous processing
• distributed compute frameworks
Build production-grade APIs and AI services.
5. Enterprise AI Deployment & MLOps
Deploy AI models into scalable production environments.
Work with:
• Docker
• Kubernetes
• CI/CD pipelines
• MLflow / experiment tracking
• model monitoring and drift detection
Deploy AI solutions on:
• Azure
• AWS
• GCP
6. Data Integration & AI Systems
Work with enterprise data sources including:
• relational databases
• data warehouses (Snowflake, Redshift, BigQuery)
• data lakes (S3 / Azure Data Lake)
• vector databases (Pinecone, Weaviate, FAISS)
Required Skills:
Programming
Expert-level proficiency in:
• Python
• software engineering best practices
• data structures and algorithms
Experience building production-ready systems.
Machine Learning
Strong expertise in:
• supervised learning
• unsupervised learning
• deep learning
• time-series modelling
• model evaluation and optimization
Generative AI
Experience working with:
• LLM APIs
• prompt engineering
• RAG pipelines
• embeddings and vector search
AI Architecture
Ability to design:
• scalable AI systems
• distributed ML systems
• intelligent automation platforms
Preferred Experience
• Building enterprise AI products
• Developing AI copilots or agents
• Designing decision intelligence platforms
• Experience with large-scale data systems
Ideal Candidate Profile
The ideal candidate is:
• A strong ML engineer AND software engineer
• Comfortable building AI systems end-to-end
• Experienced in deploying models to production
• Passionate about next-generation AI architectures
We value builders who ship real systems, not just research prototypes.
Education
Bachelor’s / Master’s in:
Computer Science
Artificial Intelligence
Machine Learning
Data Science
or related field.
Why Join Ampera
At Ampera, we are building AI-native enterprise platforms that transform how organizations use data and intelligence.
Engineers at Ampera work on:
• real-world enterprise AI systems
• cutting-edge GenAI and agentic architectures
• global enterprise clients across industries
• high-impact AI platforms that scale.
What Makes This Role Unique
You will help build the next generation of enterprise AI systems — where AI moves beyond prediction and becomes an autonomous decision-making layer for organizations.
About Ampera:
Ampera Technologies, a purpose driven Digital IT Services with primary focus on supporting our client with their Data, AI / ML, Accessibility and other Digital IT needs. We also ensure that equal opportunities are provided to Persons with Disabilities Talent. Ampera Technologies has its Global Headquarters in Chicago, USA and its Global Delivery Center is based out of Chennai, India. We are actively expanding our Tech Delivery team in Chennai and across India. We offer exciting benefits for our teams, such as 1) Hybrid and Remote work options available, 2) Opportunity to work directly with our Global Enterprise Clients, 3) Opportunity to learn and implement evolving Technologies, 4) Comprehensive healthcare, and 5) Conducive environment for Persons with Disability Talent meeting Physical and Digital Accessibility standards
Accessibility & Inclusion Statement
We are committed to creating an inclusive environment for all employees, including persons with disabilities. Reasonable accommodations will be provided upon request.
Equal Opportunity Employer (EOE) Statement
Ampera Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
.
Lead Data Scientist
Experience : 8+ Years
Location: Remote
Must Have Skills- Forecasting, Git, Classification, Code_Templates Regression, Python, SQL
Technical Leadership: Define the data science roadmap and technical standards for the team.
Oversee the end-to-end lifecycle of ML models, from research to production.
Generative AI & LLMs: Lead the integration of Large Language Models (LLMs) and Agentic workflows into company products, focusing on fine-tuning, RAG (Retrieval-Augmented Generation), and cost-optimization.
Strategic Alignment: Partner with Product, Engineering, and Business leads to identify high-impact opportunities for predictive analytics and automation.
Mentorship: Foster a culture of excellence by mentoring junior and senior scientists, conducting peer reviews, and promoting continuous learning.
MLOps & Scalability: Ensure models are robust, interpretable, and scalable by collaborating with ML Engineers to implement CI/CD for ML (MLOps).
Data Governance & Ethics: Champion data privacy and ethical AI practices, ensuring models are free from bias and compliant with evolving global regulations
Role Overview
Summary of Role
We are looking for an extremely motivated individual to lead our entire Marketing, someone who can tie-in our Demand Generation, Social & Brand as well as Content play. A candidate who has experience in Performance + Social + Content Marketing would be an ideal leader for us.
Requirements:
• 7+ years of experience in driving Performance + Social + Content Marketing for a B2C startup
• Strong creative & soft skills combined with an affinity for data.
• Proven experience managing customer acquisition efforts in paid
channels with quantifiable results.
• Highly organised and autonomous, but also collaborative and able to
work cross-functionally.
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• High competency with FB/ Google Ads/Instagram/Affiliate Marketing. Responsibilities:
• Build KPI for weekly reporting to show impacts from the marketing department
• Oversee social media, content & performance marketing as an entirety
• Build marketing plans and budgets for the smooth operation of
marketing campaigns.
• Prepare social media marketing campaigns and strategize them such
that they align with the business objectives.
• Create and monitor an advertisement on various platform keeping the
business vision aligned.
• Monitor the team goals and their execution keenly.
• Ensure that the website, promotional material, marketing campaign
strategy are updated on a regular basis.
• Prepare monthly marketing budget.
• Create monthly reports for the marketing department.
• Identify opportunities to reach new market segments and expand
market share.
Also Nice to Have Skills and Background:
• Diploma/Degree in Marketing background.
About Company
Our client is essentially a VC funded new age chemical distribution company that connects international buyers with high quality Indian manufacturers. It is founded by alumni of IIT-B, IIT-D, IIM-A.
Roles & Responsibilities:
• Will be responsible for providing a diligent and strategic approach to recruitment across a range of business divisions and job functions.
• The incumbent will be responsible for Sourcing, Assessment and managing the Interview process with all stakeholders.
• Liaison with business stakeholders and hiring managers for planning and successful execution of the hiring plan.
• Managing various sourcing channels like Employee referrals, Search partners, IJP, web portals and others effectively to close open positions within agreed timelines and cost.
• Strategizing innovative and effective ways to hire quality people
• Managing pre-joining activities by engaging offered candidates
Requirements:
• MBA or PG Diploma or any equivalent qualification.
• 5+ years of experience in managing end of end of TA process.
• Must be tech-savvy and work on software's.
• Should be well versed with LinkedIn Recruiter and other job boards.
• Excellent communication skills to build strong working relationships across a complex, matrix organization, with the ability to take the lead and provide advice and direction to internal stakeholders regarding recruitment processes.
• Creative thinker who can bring innovative solutions to improve processes and work methods
• Good analytical skills with the ability to collate, interpret and present data to impact and influence business decision making
Role: Angular Developer
Positions: 4
- Experience 3 to 5 years
- Strong front-end development skills, experience with JavaScript libraries/frameworks mainly Angular JS Preferably Version 7 or Version 5
- Experience working with server-side JavaScript Frameworks and build tools (node.js, bower, grunt, gulp)
- Demonstrable experience developing large-scale applications using one or more MV* patterns (MVVM, MVC, MVP)
- Expertise in developing single page web applications using front-end routing, consuming JSON-based RESTful APIs, client-side templating
- Strong competency in responsive layouts leveraging CSS and media queries and related UI frameworks (e.g., Bootstrap, Foundation)
- Experience with CSS preprocessors (e.g., Sass, LESS)
- Experience with code analysis tools (e.g., JSLint, JSPerf)
- Practical knowledge of web page optimization techniques and guidelines for fast page load times
- Strong understanding of Ajax and/or promises
- Experience working in an agile, multidisciplinary team.
- Experience working with a distributed version control system (git, mercurial)
- Experience writing unit tests in one or more of the following: karma, mocha, chai, sinon, jasmine, jest
- Experience working on AWS. Basic understanding of Security Groups/ VPC etc.
- Experience on working with & integrating with microservices
- Experience on developing/ using CI/CD pipeline using Jenkins/ Git
The technical skills we're looking for are as follows:
i. Electron JS
ii. Fabric JS/canvas
Note: Candidates should have an experience of a minimum of 3 years in the above skills.
Location: Bangalore, Karnataka
- Having good knowledge of iOS SDK & interface builders
- Proficient in Objective C, iOS, X-Code etc.
- Continuously updating the expertise on latest releases of iOS products
- Should have developed at least 5 applications as per Apple standards
- Experience with Database in Mobile Apps like SQlite & Core Data.
- Experience in integrating Webservices like SOAP, REST and POST with Mobile App.
- Experience with Google Map & GPS Integration
- Hands on experience of Xcode, Objective C, JSON & Sqlite on iOS platfor
- Develop Native& Hybrid mobile applications
- Implementing Mobile Payments, Mobile Shopping & Security
- A Bachelors or master’s degree in engineering.
- 2-4 years of experience in software product development.
- Excellent in Data structure, Algorithms & Problem-solving skills.
- Should be willing to code in Node.js/Java/Python/ROR/Golang
- Write extensive, efficient code to address complex modules and that handles interaction between multiple components.
- Customer-focused, react well to changes, work with teams and able to multi-task.
- Must be a proven performer and team player that enjoy challenging assignments in a high-energy, fast growing and start-up workplace.
- Must be a self-starter who can work well with minimal guidance and in fluid environment
Designation - SDET
About Livspace
Livspace is India’s trusted interior design and renovation platform that connects interior designers, homeowners and vendors. For homeowners, Livspace is their one-stop destination for all things interiors. For interior designers and vendors, we’ve streamlined their workflow from design all the way to delivery through powerful and innovative technology.
We’re currently in nine Indian metro areas. We’ve made over 20,000 customers happy by delivering their dream homes to them. With over 3,500 interior designers on board, we’re the largest design community India has seen. We employ over 2000 passionate individuals who continue to grow and be a part of this exciting journey.
If you value autonomy, enjoy challenges, believe in getting things done and can work with minimal supervision, come join us
Responsibilities:
- Responsible for the development of our web & mobile test automated frameworks and to execute tests to ensure product quality.
- Shall design and implement Automation framework, tests scripts, debugging and defining corrective actions.
- You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts)
Skill Requirement:
- Linux, Apache, MySQL, MongoDB
- Javascript, AngularJS, JQuery, HTML, CSS- Object-oriented programming with Java/Python/Ruby
- REST API testing / Automation
- Data Structures
- Tools : Cucumber, Protractor, Robot Framework, Selenium web driver, Jenkins/Bamboo
Who you are:
- A minimum of 3+ years of SDET or QA Engineering experience.
- Proficiency in Java, Python or other Object Oriented Language
- Ability to design and develop test automation frameworks in Java
- Ability to quickly learn new technologies in a dynamic environment
- Strong communication and collaboration skills
- Knowledge of Unit testing frameworks
- Knowledge on frameworks like Cucumber, Protractor , Django, Flask
- Knowledge on Selenium WebDriver
- Strong exposure to SDLC and STLC
- Knowledge on Mysql , MongoDB etc








