Customer Service Executive (Chat & Email Support)

Job description

Role: Junior Content Writer

Job Type: Full-time

Exp: 0- 1yrs

Location: Ambattur, Chennai

Requirements:

Key Responsibilities:

• Content Creation: Write, edit, and publish engaging content for various platforms, including blogs, websites, social media, and marketing materials.
• Research: Conduct thorough research to ensure content accuracy and relevance, utilizing credible sources and industry insights.
• SEO Optimization: Implement SEO best practices to improve content visibility and drive organic traffic.
• Collaboration: Work closely with marketing, design, and product teams to develop cohesive content strategies and campaigns.
• Content Management: Maintain an organized content calendar and ensure timely delivery of all written materials.
• Audience Engagement: Analyze audience engagement metrics to inform content strategy and improve overall effectiveness.
• Proofreading: Edit and proofread content to ensure clarity, consistency, and adherence to brand guidelines.

Qualifications:

• Education: Bachelor’s degree in English, Communications, Journalism, or a related field.
• Skills:
• Exceptional writing, editing, and proofreading skills.
• Strong understanding of SEO principles and content marketing strategies.
• Familiarity with content management systems (CMS) and basic HTML is a plus.
• Ability to adapt writing style to suit different audiences and platforms.

Benefits:

• Opportunities for professional growth and skill development.
• Provident Fund and ESI
• Team outing and Team Lunch

If you are passionate about Writing and have a strong foundation, we encourage you to apply!

with the subject line "Application for Content Writer".

Let’s get started on building your path to success!

Job Description:

• Good understanding of PHP and Object-oriented programming paradigm.
• Able to understand project requirement and handle projects independently.
• Strong learning capability.
• Having a good knowledge of JQuery.
• Framework experience would be beneficial.
• Should be comfortable to work with the team.
• Should be comfortable with work on any MVC-based framework.

Skills required:

• Sound knowledge of PHP,MySQL, Jquery, etc.
• Able to understand project requirement and handle projects independently.
• Strong learning capability.
• Contribute in all phases of the development.
• Knowledge of PHP/Codeigniter will be preferred.
• Basic Knowledge of JavaScript, Web Services.

Experience:

Should have a minimum of 10-12 years of Experience.

Should have experience on Product Development/Maintenance/Production Support experience in a support organization

Should have a good understanding of services business for fortune 1000 from the operations point of view

Ability to read, understand and communicate complex technical information

Ability to express ideas in an organized, articulate and concise manner

Ability to face stressful situation with positive attitude

Any certification in regards to support services will be an added advantage

Education: BE, B- Tech (CS), MCA

Location: India

Primary Skills:

Hands on experience with OpenStack framework. Ability to set up private cloud using OpenStack environment. Awareness to various OpenStack services and modules

Strong experience with OpenStack services like Neutron, Cinder, Keystone, etc.

Proficiency in programming languages such as Python, Ruby, or Go.

Strong knowledge of Linux systems administration and networking.

Familiarity with virtualization technologies like KVM or VMware.

Experience with configuration management and IaC tools like Ansible, Terraform.

Subject matter expertise in OpenStack security

Solid experience with Linux and shell scripting

Sound knowledge of cloud computing concepts & technologies, such as docker, Kubernetes, AWS, GCP, Azure etc.

Ability to configure OpenStack environment for optimum resources

Good knowledge of security, operations in open stack environment

Strong knowledge of Linux internals, networking, storage, security

Strong knowledge of VMware Enterprise products (ESX, vCenter)

Hands on experience with HEAT orchestration

Experience with CI/CD, monitoring, operational aspects

Strong experience working with Rest API's, JSON

Exposure to Big data technologies ( Messaging queues, Hadoop/MPP, NoSQL databases)

Hands on experience with open source monitoring tools like Grafana/Prometheus/Nagios/Ganglia/Zabbix etc.

Strong verbal and written communication skills are mandatory

Excellent analytical and problem solving skills are mandatory

Role & Responsibilities

Advise customers and colleagues on cloud and virtualization topics

Work with the architecture team on cloud design projects using openstack

Collaborate with product, customer success, and presales on customer projects

Participate in onsite assessments and workshops when requested 

Provide subject matter expertise and mentor colleagues

Set up open stack environments for projects

Design, deploy, and maintain OpenStack infrastructure.

Collaborate with cross-functional chapters to integrate OpenStack with other services (k8s, DBaaS)

Develop automation scripts and tools to streamline OpenStack operations.

Troubleshoot and resolve issues related to OpenStack services.

Monitor and optimize the performance and scalability of OpenStack components.

Stay updated with the latest OpenStack releases and contribute to the OpenStack community.

Work closely with Architects and Product Management to understand requirement

should be capable of working independently & responsible for end-to-end implementation

Should work with complete ownership and handle all issues without missing SLA's

Work closely with engineering team and support team

Should be able to debug the issues and report appropriately in the ticketing system

Contribute to improve the efficiency of the assignment by quality improvements & innovative suggestions

Should be able to debug/create scripts for automation

Should be able to configure monitoring utilities & set up alerts

Should be hands on in setting up OS, applications, databases and have passion to learn new technologies

Should be able to scan logs, errors, exception and get to the root cause of the issue

Contribute in developing a knowledge base on collaboration with other team members

Maintain customer loyalty through Integrity and accountability

Groom and mentor team members on project technologies and work

💥 What will you do?

As a Lead Product Designer, you will

• Own the Core  Product, its performance, and shape the direction it needs to evolve in. We are at a stage where we are snowballing across geographies, and a large part of your role would be envisioning and executing the correct product strategy for localized expansion.

• Act as a leader and coach within the Product Design team, collaborating with and mentoring junior designers, hiring new folks, and at the end of it all, craft a culture that you and we can be collectively proud of. 

• Drive cross-functional alignment and use storytelling backed by factual data to build conviction within the team and the organization about the problems we should be solving. 

• Partner closely with cross-functional (product, engineering, and go-to-market) teams to regularly ship experiences that drive our North Star Metrics and solve user pain points.

• Analyze incoming user feedback and make sense of the information to ideate upon possible product and revenue opportunities and contribute towards the product roadmap. 

• Run parallel tracks with the help of junior team members. We follow a breadth-first and depth later approach which almost always keeps us on our feet. 

• Be responsible for seamless execution including last-mile delivery and post-release analysis to decipher the impact of the efforts. 

• Work through design problems from beginning to end: translating business strategy, research insights, and data into ideas that form disruptive new products and features and improving and simplifying existing workflows.

• Own and manage the design system and provide direction to evolve it as and when necessary to keep up with best practices and design trends

• Sketch and prototype ideas to quickly assess the viability and design the workflows and fine-grained details of interactions. We build in close collaboration with customers and boast of a super-engaged user council. So, you will have access to our entire user base to seek any validation all the time.
  
  
  

  🙋 What makes you a great addition to the team? 
  
  

  We have a meritocratic culture, so not meeting any of these pointers below does not affect your candidacy in any negative way. However, in general, it helps to have

  • You use data and research to inform your design decisions and are able to assess the impact of your team’s designs with quantitative and qualitative data.

  • You have Some experience with fast-paced enterprise designs and have led designers to positive outcomes in the past. 

  • You enjoy working on forward-looking projects. Given the early days of the industry, you will get ample opportunities to lead on projects without many solutions to benchmark against.  

  • You have experience partnering with product managers to envision long-term product vision, strategy, and roadmap.  

  • You understand the importance of concrete business metrics product-driven acquisition, customer engagement and retention, onboarding-driven activation, and naturally think along these lines. 

  • You enjoy the process of discovery with customers and bring a strong sense of empathy and a user-centric approach to design.

  • You have an eye for pixel perfection and micro-interactions, and you enjoy coaching folks to achieve outcomes through nudges. 

  • Exposure to Crypto and Blockchain is excellent, but we believe that the domain knowledge can be gathered pretty quickly if you have a learner’s mentality. We boast of a thorough onboarding process that will ensure that you seamlessly transition into the blockchain space irrespective of where you are today. 

Django Python framework

PostgreSQL database

• Coordinating with development teams to find out the needs of the application.
• Using the Python programming language to create scalable code.
• Application testing and bug fixing.
• Creating the back-end elements.
• Utilising server-side logic to incorporate user-facing components.
• Integrating storage methods for data.
• Design and implementation of high-performance, low-latency applications.
• Working in concert with front-end programmers.
• Upgrading the functionality of current databases.
• Creating digital technologies to track online activity.

• Engineering experience with a proven track record of building high performance consumer web applications or services
  
• Good exposure in front end ui frameworks like reactjs and angularJS
  
• Very good analytical and problem solving skills
  
• Building desktop and mobile web applications

Content Marketing Manager – Job Description

About DataWeave

Powered by AI, DataWeave provides Competitive Intelligence as a Service to retailers and consumer brands by aggregating and analyzing data from the Web at massive scale.

While retailers use DataWeave’s Retail Intelligence product to make smarter pricing, assortment, and promotion decisions to drive profitable growth, consumer brands use DataWeave’s Brand Analytics product to govern their online brand presence, optimize their Share of Voice, and drive improved e-commerce shelf velocity.

DataWeave’s Counterfeit Products Detection Solution was awarded as one of the “Best 50 Innovative Applications of Artificial Intelligence” by NASSCOM in 2018. Also, our competitive intelligence platform won the NASSCOM Emerge 50 Award in 2016.

Some of the world’s largest and most popular retailers and brands have consistently trusted DataWeave, including the likes of Overstock, Metro Cash & Carry, OfferUp, Adidas, Dorel, and Netgear.

Marketing @DataWeave

The marketing team at DataWeave wakes up to take unique challenges head on in an industry ecosystem that’s only now beginning to consolidate and mature globally. This affords marketeers the opportunity to mould the story of a rapidly growing company like DataWeave as well as the space it operates in.

We serve markets around the world, including Unites States, Europe, India, the Middle East, and South East Asia. We target a variety of industry verticals, including retail, e-commerce, consumer brand manufacturing, and investment firms. As a result, marketing at DataWeave is a rich learning experience and a crash course in engaging multiple audiences across the breadth and depth of organization levels using relevant content across diverse communication channels.    

Join the team today!

Job Summary

At DataWeave, we are seeking to hire an experienced content marketing manager who can develop and disseminate engaging and high-quality content across diverse media that speaks to a variety of personas in the retail and consumer brand industries. The selected candidate will work with the marketing team and liaise closely with several internal stakeholders at DataWeave to conceptualize and execute on marketing-oriented content on an ongoing basis. 

Responsibilities:

• Devise the content marketing plan for DataWeave and own the entire content value chain – the roadmap, ideation, writing, and dissemination. Define the success metrics.
• Write consistently on a wide variety of topics relevant to retailers and consumer brands that are looking to compete profitably in the online world. Generate content for a variety of platforms, such as blogs, website, articles, press releases, case studies, industry reports, guides, white papers, videos, and other emerging formats. Collaborate with internal stakeholders to source information on a consistent basis.
• Create persona-oriented content for marketing collaterals, brochures, presentations, scripts, at-a-glance docs, etc. that can be used by internal sales teams to have more engaged conversations with prospects.
• Understand and translate the benefits of DataWeave’s product suite, which includes proprietary AI/ML, deep learning, and data science technologies, to a business-focused audience.
• Utilize internal domain expertise and perform secondary research to gather useful information and create content that is innovative and original.
• Brainstorm and collaborate with the product, marketing, and data science teams for new ideas and concepts.
• Conduct rigorous quality checks on every piece of content produced.
• Ensure all-around consistency in the style, fonts, and images used, as well as the overall tone of the content.

Requirements:

• 4-8 years’ proven experience as a content writer, media expert, technology journalist, research analyst, or writing for an agency, especially for a B2B audience.
• Exceptional verbal and written communication skills with the ability to produce diverse types of content around the same subject matter, based on the communication medium.
• Any experience writing in the areas of retail, e-commerce, data analytics, or artificial intelligence would be an advantage.
• Bachelor’s degree or higher in journalism, media communications, engineering, or equivalent fields
• Creative thinker with the ability to transform technical and digital information and processes into compelling stories.
• Comfortable working under aggressive timelines. Ability to multitask, prioritize, and manage time efficiently.
• Self-motivated and self-directed in a fast-paced work environment
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Google Docs
• Content Portfolio will be required

We’re looking for a Senior Backend Engineer to help us build the tools, services, and applications that will enable us to be the planet’s most patient-focused pharmacy. You will work on projects ranging from greenfield initiatives to matured products with an active user base. 

• Collaborate with engineering team to design and implement products using event driven micro-services architecture.
• Interact with Product Managers and key stake-holders on regular basis to understand and execute Product vision.
• Take charge of end-to-end feature development, right from proof-of-concept to production deployment and support
• Brainstorm and lead continuous improvement projects for product
• Providing feedback to peer developers on code quality and development standards.
• Mentoring team on strong coding and design standards.
• Setting the bar high for development practises while striking the right balance between pragmatism and perfection for code and processes.
• Effectively document API's and services using Swagger/OpenAPI, visualize flow and dependencies using diagrams, and create technical documents on engineering wikis.
• Present crisp and clear feature demos to stakeholders.

Some of our opensource projects- https://meet.google.com/linkredirect?authuser=0&;dest=https%3A%2F%2Fgithub.com%2Fmedly">https://github.com/medly

We don’t expect anybody to be an expert on all of these, but you should be deeply familiar with some, and a self-starting learner who isn’t afraid to ask for help:

• Polyglot Development (at least 1 more lang apart from Java and JavaScript)
• At least one JVM language
• Functional Programming, 
• OO Design, Clean Code, SOLID principles
• Solid grasp on HTTP, and REST
• Web based SaaS product development
• Deployment to AWS or any cloud
• Test Driven Development, 
• Security Compliance like HIPAA, PCI-DSS, SOC2
• Git, Linux, CI/CD, Gradle, IDEA
• Security based on OAuth2 / OIDC
• SQL and NoSQL DBs like PostgreSQL, DynamoDB, ElasticSearch
• Docker
• SQL Migration tools like Liquibase, Flyway
• Semantic Versioning, Feature Toggles, PR, Feature Branches

• 3+ Years of experience mainly on Backend Development using any two languages (Java, Kotlin, NodeJS, Ruby etc.)
• Minimum a bachelor degree in Computer Science, Engineering or any related field.

• Develop service/APIs using Kotlin/Micronaut Node/Serverless
• Aurora Serverless PostgreSQL DB
• AWS, Lambda, API Gateway, Amplify, Cognito, Okta
• Github, Github Actions, SonarCloud
• Database versioning using tools like Liquibase
• Terraform to manage infra
• Cloudwatch/AWS X-Ray to monitor the infra
• Opportunity to make Open Source Contribution