Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
Shubham Vishwakarma
Full Stack Developer - Averlon
About Burgundy Hospitality pvt ltd
About
Company social profiles
Similar jobs
NWAY TECHNOLOGIES PVT LTD
COMPANY PROFILE:
Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work well and never hesitate to walk an extra mile to caterto the industry specific needs of our clients. We deliver smart, dedicated and timely services to add value in our client's business and dependable work ethics. We are right now serving companies having turnover of 50 crores to 3000 crores at most.
Job Description:
Position: Junior HR Recruiter
Qualification: MBA, BBA
Experience: Fresher
Location: Indore, Onsite
salary: 12000-15000 INR
"Please apply only if comfortable with a salary range of 12000-15000 INR and available for immediate joining"
Roles & Responsibilities:
• Must have hands of experience in using Naukri.com/ Job sites/ Consultants, to source relevant candidates.
• Design and implement overall recruiting strategy
• Develop and update job descriptions and job specifications
• Source and attract candidates by using databases, Job Portal & strong Networking
• Screen candidates resumes and job applications and assess applicants relevant knowledge, skills, soft skills, experience
• Monitor and apply hr recruiting best practices
• End to End Recruitment including Sourcing of profiles from various mediums
• Making trackers and end to end follow-up & Coordination with candidate
• Daily minimum 6-7 lineups as per JD.
Skills Required:
• Excellent interpersonal skills
• Multitasking and Time Management
• Negotiation Skills
• Familiarity with HR databases
• Bachelor's Degree in Human Resources, Business Administration, or related field
• Ability to communicate effectively, both orally and in writing
Employee Benefits:
• Health Insurance
• Optional Leave
Prepare Agreement of Sale & Sale Deed
Follow up with the customers for Payments, Registrations
Coordination with Banker for Loan Process
Update Customer Database
Should resolve Customer queries by coordinating with the Civil Team
Should take updates from the Projects Team regarding their flats and update customers
Should prepare MIS Reports
End to End Process from the purchase of the flat till handover process
The Sales Associate is responsible for reaching out to potential leads through LinkedIn Sales Navigator and email to generate sales opportunities. This role requires a proactive and organized individual with strong communication skills and a goal-oriented approach.
Key Responsibilities:
1. Lead Generation: - Utilize LinkedIn Sales Navigator to identify potential leads within the target market. - Create and maintain a list of leads with detailed information for further engagement.
2. Messaging on LinkedIn Sales Navigator: - Craft personalized and compelling messages to initiate conversations with leads. - Engage with leads by showcasing the value of the company's products or services. - Establish and maintain professional and meaningful connections on LinkedIn.
3. Email Outreach: - Develop effective email templates and messaging strategies to contact leads. - Send personalized emails to leads, introducing the company's offerings and benefits. - Follow up with email communications to nurture leads and move them through the sales funnel.
4. Lead Qualification: - Gather essential information from leads to determine their level of interest and potential as sales prospects. - Assess and categorize leads based on predefined criteria.
5. Data Management: - Maintain accurate and up-to-date records of all interactions with leads. - Keep track of response rates and lead progress, providing regular reports to the sales team.
Qualifications:
- Strong written and verbal communication skills.
- Proficiency in LinkedIn Sales Navigator and email outreach tools.
- Adept at data entry and record-keeping.
- Adaptable, with a willingness to learn and adapt to changing market conditions.
- Strong communication skills and the ability to build professional relationships.
.NET
C#user experience (UX). We are a trusted partner for innovative digital
maintenance and service solutions for global and regional customers in
Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now
Specialist and Click partner (by Salesforce), we offer consulting services,
software development, quality assurance services and system
integration based on standard components and products, as well as
support & application management. By implementing best-practice
solutions while optimizing their processes we help our customers to be
successful in tomorrow's world.
Desired Skillset:
- Design and Develop Libraries for React Native for Windows 10
- Strong analytical skills - ability to turn business requirements into technical concepts and code
- Should have strong DotNET knowledge with additional expertise on Interface, enhancement
- Working with a ticket tool like Jira
- Experience with SCRUM/Agile Development
- Experience with SAP Mobile Platform, SAP Gateway, WPM, MVVM is a plus
- Experience with Windows 10 SDK is must
HTML/CSS
PythonGreetings of the day!!!
Hope you all are doing well,
We are looking for a Technical Writer who can join us within 15 Days or immediately.
Job Location: Permanent WFH
Experience: Min 3+ Years
Responsibilities:
●Write API documentation for API users, such as API reference docs and developer guides. Keep the emphasis on the documentation that is technically accurate and brings clarity to even complex processes.
● Review documents written by developers / PMs for a particular API and suggest changes / seek clarity to externalize the same documents.
● Supplement developer documentation with relevant sample code to reduce grounds-up efforts of external developers.
●Develop and use all types of content types (workflows/process schematics / instructional videos/developer consoles) to simplify the user’s understanding of the Open APIs.
●Be the first to respond to developer queries on API forums and put effort to resolve the issue yourself, without needing to check with the core development organization.
● Use your extensive knowledge of the needs of developers and pass this feedback internally to develop the next set of Open API’s.
Requirement
● Bachelor's degree in computer science, technical writing, core sciences or equivalent experience.
● Minimum of 3+ years’ experience in technical documentation, and / or developer outreach / technology partner management roles.
● Experience using Git to manage asynchronous collaboration across large teams
● Experience with authoring documentation in Markdown.
● Familiarity with API documentation tools such as Swagger
● Knowledge of REST APIs.
● Good to have knowledge of tools such as Jekyll, WordPress, Adobe Framemaker, Oxygen XML author, Lucid Chart, and Visio.
● Experience with programming to enable sample code, especially around core web technologies such as Python / Javascript / JSON / HTML
● Demonstrate experience in writing and proofreading of content, especially technology related content.
● Great communication skills and ability to work well with others.
● Ability to organize and create multimedia content to explain use cases and process flows.
● Ability to handle stressful, time critical projects and deliver great user outcomes
Feel free to reach out if you need me to clarify the qualification criteria or the scope of responsibilities. I’m also happy to answer any other questions you may have about the position.
We are looking for a Digital Marketing Manager with a mix of creative and analytical skills to develop, implement, track and optimize our marketing campaigns across all digital channels.
About us
BetterInvest is an investment platform focused on generating passive income streams and building wealth for investors.
We at BetterInvest provides you a variety of alternate investment options which are focussed on generating passive income and helping investors achieve financial happiness. One of the first asset classes that we are launching is fractional ownership in Commercial Real Estate. We are enabling access to wealth creation opportunities that were previously available only to the top 1% of the population. We make commercial real estate investing easy, affordable and transparent.
Visit www.betterinvest.club to learn more.
Roles and responsibilities
- Build the overall digital strategy for the company
- Plan and execute digital marketing campaigns that generate potential leads to the product
- Responsible for the monthly budgets for the digital marketing
- Use analytics tools to monitor and do complete data analysis from website traffic till conversion
- Monitor campaign performance and identify opportunities for improvement and optimise campaigns accordingly
- Collaborate with team members on campaign development and implementation
- Measure campaign performance across channels and assess against goals
Requirements
- 3+ years of experience in a digital marketing role and B2C lead generation.
- Experience in running successful marketing campaigns across multiple channels and geographies.
- Deep understanding of paid campaign strategies across channels to drive revenue (Google Ads, Facebook and LinkedIn ads).
- Deep understanding of analytics tools to track and capture key data of the campaigns.
- Excellent verbal and written communication skills.
- Ability to take new initiatives and push the boundaries constantly.
PHPWe are looking for CMS (WordPress and Drupal) Developers for our offshore development center in Indore, India.
Responsibilities:
- 1+ years experience in development, theming.
- Must have knowledge of Customizing WordPress and Drupal Applications
- Develop modify and enhance CMS plugins.
- Develop high-performance, highly scalable, custom development and/or plugin development for WordPress and Drupal sites – integrating templates into CMS.
- Mentor to Junior Developers
- Ability to juggle multiple client projects of varying scope, complexity, and effort.
Requirements:
- Graduate in Computer Science.
- The overall experience of 1+ years in Software Development.
- We are looking for solid CMS (WordPress and Drupal) developer who should have done 3 or more CMS (WordPress and Drupal) projects.
- CMS (WordPress and Drupal) experience is a must.
- 1+ years of experience in development, theming.
- Should be able to write design/requirements documentation.
- Ability to understand technical documents like SRS, Design Document.
- Self-motivated and proactive professional who can take ownership of modules/projects.
- Fluent English communication (verbal & written).
React Native
React.jsRequirement:
Position: React Native Developer
Yrs of Exp: Min 4yrs in React Native for Senior Level
eCommerce or B2C Project will be added advantage
Location: Bangalore- Bommanahalli
Company: eCommerce Domain and Product Based Company
CTC: As per standards
Snr React native Developer
Basic knowledge in Javascript, HTML, CSS
Knowledge in React JS, React native components
Latest Technology knowledge like hooks, Redux
Number of apps released/live in React native /Anroid & IOS, Business nature of the app
Understanding of deep react-native concepts
Understanding of advanced concepts like optimizing app
Understanding of security, deployment, app releases
Understanding of support of app on multiple screens, android and ios versions, iterative development and enhancement of the app
Regards,
HR Ramya,
About OYE! Rickshaw
Oye! connects real Bharat with public transportation and nearby public places via it’s shared, electric, micro-mobility, tech-based marketplace. We solve people's daily commute problems, making it a seamless, reliable, affordable, and convenient experience for our customers. We do it all through our 100% plug-in electric rickshaws.
Job Location:
Delhi
Why Oye! Rickshaw?
- We are working on some of the most complex problems in micro-mobility, electric vehicles. You will be challenging yourself everyday and learn along the way.
- Our team is still small and you will get a chance to work on most interesting and impactful problems. Absolutely no boredom.
- You will be working in a very fast growing early stage startup. You will get a chance to grow as an Oyepreneur very quickly.
What will you do?
- Work with a world class team of developers to build robust secure and scalable systems to power our Geo-spatial, Demand, Availability, Matching, Allocation and other platforms
- Be responsible for building and executing new initiatives and roadmaps for our upcoming initiatives
- Understand the market, customers and build business cases for new product opportunities
- Manage product lifecycle from ideation to launch and beyond
- Use data, creativity, and experimentation to constantly improve the product experience
- Work with designers, engineers, marketing, and other teams to deliver products
What’s the eligibility?
- You have 2-5 years of experience working on building products or problem-solving in a B2C startup / product-first venture
- A very keen product sense exhibited through decisions in the past
- You are data-oriented and believe that everything can be measured, since “what gets measured gets improved” eventually
- You have a good understanding of funnels, cohorts, sprint & agile ways of working, PRDs & wireframes
- You are comfortable with ambiguity, believe in first principles, and have the skill to transform broad ideas into action plans
- You have empathy towards users and colleagues, are creative and excited by ideating/ building
- You have the business acumen to appreciate and understand levers for business growth and profitability
- You seek high ownership, independent environments and feedback oriented cultures
Why work with us?
- We are working on some of the most complex problems in micro-mobility, electric vehicles. You will be challenging yourself everyday and learn along the way.
- Our team is still small and you will get a chance to work on most interesting and impactful problems. You'd be wearing many hats participating in every phase of development. Absolutely no boredom.
- You will be working in a very fast growing early stage startup. You will get a chance to grow as a technologist and as an Oyepreneur very quickly.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon