Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Bangalore, India
Job Type: Full-Time
Experience Required: 3 Years
Industry: FinTech / Financial Services
Function: Quality Assurance / Software Testing
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- Design, write, and execute manual test cases for new features, enhancements, and bug fixes.
- Develop and maintain automated test scripts using tools such as Selenium, TestNG, or similar frameworks.
- Conduct API testing using Postman, Rest Assured, or similar tools.
- Perform functional, regression, integration, and system testing across web and mobile platforms.
- Work in an Agile/Scrum environment and actively participate in sprint planning, stand-ups, and retrospectives.
- Log and track defects using JIRA or a similar defect management tool.
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- Knowledge of API testing, including RESTful services.
- Familiarity with SQL to validate data in databases.
- Understanding of CI/CD processes and basic scripting for automation integration.
- Good problem-solving skills and attention to detail.
- Excellent communication and documentation skills.
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- Performance testing experience (e.g., JMeter, LoadRunner) is a plus.
- Basic knowledge of version control systems (e.g., Git).
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- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
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Hello All,
We are actively looking for "SAP SD Candidates" for Miracle Software Systems for Vizag location.
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Adobe IllustratorAbout Company :
Web: https://bottom-funnel.com/">https://bottom-funnel.com/
LinkedIn: https://www.linkedin.com/company/bottomfunnel/">https://www.linkedin.com/company/bottomfunnel/
LinkedIn: https://www.linkedin.com/company/blueberry-group1/">https://www.linkedin.com/company/blueberry-group1/
Bottom Funnel Technologies Private Limited is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve to live better when we really know them. That means understanding, respecting and valuing the diversity of unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Bottom Funnel provides the system and framework that modern marketers need to generate clients from scratch.BOTTOM FUNNEL is a 360° digital branding and marketing agency that provides a wide spectrum of internet marketing services to enhance the online presence of all kinds of businesses. We offer global solutions of digital marketing and all IT trending technology solutions, communication through classifieds, web portals, social media networks, advertising channels, and search engines. Our digital experts and business consultants help clients by providing only the best digital marketing strategy to develop through innovation and creativity.
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Notice Period : Immediate -15 days, 30 Days only
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• Knowledge of functional and object-oriented programming
• Ability to write well-documented, clean Javascript code
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Google AnalyticsResponsibilities
Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
Design, build and maintain our social media presence
Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
Identify trends and insights, and optimize spend and performance based on the insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize user experience
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
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BS/MS degree in marketing or a related field
Proven working experience in digital marketing
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Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
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Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
Working knowledge of ad serving tools (e.g., DART, Atlas)
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Working knowledge of HTML, CSS, and JavaScript development and constraints
Strong analytical skills and data-driven thinking
Up-to-date with the latest trends and best practices in online marketing and measurement
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon