
Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts

About Burgundy Hospitality pvt ltd
About
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We are looking for an experienced QA Automation Lead skilled in Playwright and Selenium WebDriver to drive automation excellence across our web applications.
Key Responsibilities:
- Design and maintain scalable automation frameworks for complex web apps.
- Collaborate with cross-functional teams to define and implement effective test strategies.
- Apply BDD and DDT methodologies for better test coverage and reusability.
- Perform functional, integration, regression, and UI/UX testing to ensure high-quality releases.
- Build and manage API test coverage using Postman and REST Assured.
- Implement Page Object Model design with strong skills in CSS/XPath locators.
- Conduct cross-browser and cross-device testing to ensure consistent performance.
- Handle test data management using mock data or scripts for reliable testing.
- Track and report issues via Jira, ensuring timely closure and documentation.
- Maintain traceable test cases aligned with business requirements.
Requirements:
- 7+ years of experience in QA Automation, with strong hands-on Playwright expertise.
- Solid understanding of Playwright JavaScript , automation frameworks, and CI/CD tools.
- Strong analytical and leadership skills with a focus on quality delivery.
Location : Indore-Onsite
Culture of 5 days working
We are looking for a dynamic and detail-oriented HR Executive to support the human resources department in all facets of HR operations. This role involves managing employee relations, recruitment, performance management, training, and administrative duties to ensure smooth HR processes and a positive work environment.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- 3+ years of experience in an HR role, preferably in a fast-paced environment or organization.
- Experience with HRMS/HRIS (Human Resource Management Systems) and MS Office Suite (Excel, Word, PowerPoint) is preferred.
Skills and Abilities:
- Strong knowledge of HR practices and labor laws.
- Excellent communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks and prioritize effectively.
Job Title: iOS Tester
Location: Remote/Work from home✨
Type: Full-Time(8 hrs)/Part-Time(4 hrs)
Experience Level: Entry-Level/Mid-Level/Senior
Application Deadline: 22 may 202
Job pay-5k+2k performance bonus
(Pay depends on performance as well)
About Us:
MemoNeet Private limited is a dynamic and innovative Edutech company focused on delivering cutting-edge mobile applications. We are looking for a detail-oriented iOS Tester to join our team and ensure the highest quality for our iOS applications.
Responsibilities:
* Design and execute test plans and test cases for iOS applications.
* Perform manual and automated testing to identify bugs and ensure performance quality.
* Collaborate with developers and product managers to understand requirements and provide feedback.
* Conduct regression testing and verify bug fixes.
* Report and document bugs and issues clearly and concisely.
* Participate in release processes and contribute to continuous integration and delivery pipelines.
Join the hirring group-
And complete task!!!
Task link-
Note: Please apply only if you are ready to work in the long term and you must think of your own product. We want a core team member, not a regular employee!
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● You can rock with your expertise in fundamental front end languages such as HTML, CSS and JavaScript.
● You can make value additions aided by your familiarity with advanced JavaScript libraries and frameworks such as React.
● You have top notch ability of server side languages such as NodeJS, Web Services, Micro service.
● Database technology such as MySQL also falls in your comfort zone.
● You can enhance our world with your Cloud Experience preferably AWS [EC2, RDS, S3, Lambda] or OCI
● You take pride in your knowledge of code versioning tools such as Git
● Third party integration like payment gateway and any Plugins
● Familiar with third party libraries like D3 Chart, Video and Audio player.
● Development experience with webcam based recording or streaming
● WebRTC protocol with any Media Server
● React with Next.JS framework
● JWT, OAuth, JSON web token, Node mailer
● Experience with WebRTC, RTSP and other streaming applications
● Good at cron Jobs development and configuration
Responsibilities:
● You’ll develop high quality front end architecture.
● You’ll build solid back-end web services/micro services
● You’ll design and develop APIs and API documentation
● You’ll help the team in designing and normalizing databases
● You’ll ensure cross-platform optimization for web and mobile phones.
● You’ll proactively ensure responsiveness of applications
Job Role –
React Developer
Location- Hyderabad
Job Description-
• Develop end-to-end features (full stack) for users and be proficient with aspects of design and coding.
• Proficiency in automated testing/testing methodologies is a must.
• Create, maintain, and modify (where necessary) the data structure.
• Work with product owners to handle backlogs and new requests.
• Work on React projects using specifies tools and databases.
• Should have very good understanding of the technical approach and its viability.
• Should be able to push back and accurately assess the viability of their solutions.
• Should be comfortable adopting testing frameworks and developing with common industry practices such as test-driven development.
Person Specifications/ Requirements
• Good understanding and proven experience of web development and basic languages such as HTML and JavaScript.
• Strong programming experience.
• Must have experience with React.js, Node.js.
• Experience with Vue.js and Go is required.
• Strong understanding of software development tools, data structures and data modelling.
• Strong Data Analytical Skills.
• Should have Knowledge and experience of databases, e.g., MS SQL, MongoDB.
• Comfortable with optimizing your code and refactoring where necessary, researching ways to have responsive solutions.
• Good understanding of Test-Driven Development (TDD), including benchmarking and refactoring during the TDD process.
• Familiarity with popular authorization techniques such as JSON Web Tokens (JWTs) is required.
• Strong understanding of the software development lifecycle and awareness of commercial deadlines.
• Strong self-discipline and detail-oriented, important to meet client requirements in pressured timelines to a high quality.
• Bachelor's level business related qualification or 2+ years relevant experience in a similar environment.
• Strong understanding of the software development lifecycle.
• Strong verbal and written communications skills.
• Inquisitive, enthusiastic, passionate, and diligent.
• Keen to develop a broad range of business, technical and soft skills
Job Title
Sales Coordinator
Department : Sales
1. Job PURPOSE:
Planning, developing, implementing and managing the overall sales strategy. This position reports to the Sales Manager
2. ROLES & RESPONSIBILITIES:
l Understand the business and the potential
l Analyzing market and sales information
l Identification of prospective clients.
l Set up a Brand identification strategy and execution plan
l Research competitive products by identifying and evaluating product characteristics, market share, pricing, and maintaining research databases.
l Set and track sales targets for team
l Suggest and implement improvements in the sales administration process
l Coordinate department projects to meet deadlines
l Use customer feedback to generate ideas about new features or products
l Research and discover methods to increase customer engagement
l Ensure sales, finance and legal policies and procedures are met
l Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales
3. EXPERIENCE REQUIRED:
Overall : 4 - 6 yrs
4. TECHNICAL SKILLS:
l The candidate should have experience in the preparation and execution of a sales strategy.
l In depth Understanding of sales process
l Sales Matrix
l B2B Product Sales experience is mandatory
l Experience in Salesforce and or other CRM tool
l Client Engagement
l Campaign management and active followup experience is must.
l Sales Techniques
5. ABILTY
l Excellent Communication Skills
l Conceptual Skill
l Analytical Ability
l Solution Oriented
l Ownership of tasks
6. EDUCATIONAL QUALIFICATION:
Preference: MBA –Marketing ( tier 1 or 2 college)
BA, B.Com, BBM, Non tech is preferred
Age: between 28 to 32 Years
Position – Software Engineer
Essential Job Functions:
- Develop code for system changes or new modules within company and architecture according to specifications and standards
- Participates and contribute in formal and informal code reviews
- Prepares and executes accurate unit test plans, test data, and test modules and scripts
- Documents code changes and unit test results per Best Practices
- Performs production support and troubleshooting and maintenance (defect resolution)
Required Skills:
- 3-6 years of hands-on experience
- Expert level understanding of all phases of SDLC, preferably with Agile methodology.
- Strong coding experience with Java, J2EE, SQL. Strong experience in java frameworks, especially spring framework.
- Solid experience developing with SQL queries, stored procedures, views and triggers for Oracle databases.
- Understanding of multi-tier architecture, Web based development, and Services Oriented Architecture. Experience coding REST and SOAP services.
- Excellent communication (verbal and written) and interpersonal skills. Able to step into complex situations and take responsibility.
- Solid knowledge working with version control systems like bitbucket and build tools like maven.
- Strong problem solving and conflict resolution skills.
Preferred Skills:
- Able to guide junior developers.
- Ability to learn and master internal frameworks quickly.
- Deep knowledge in writing complex unit tests.
- XML and knowledge of generating Java data binding code from XSDs
- Knowledge of Tomcat, WebSphere, WebLogic and IBM MQ
- Experience with Agile methodology.
About CapitalCloud, A Bottomline Company:
Bottomline Technologies provides collaborative payment, invoice and document automation solutions to corporations, financial institutions and banks around the world. The company's solutions are used to streamline, automate, and manage processes involving payments, invoicing, global cash management, supply chain finance and transactional documents. Organizations trust these solutions to meet their needs for cost reduction, competitive differentiation, and optimization of working capital.
Serving industries such as financial services, insurance, health care, technology, communications, education, media, manufacturing, and government, Bottomline provides products and services to approximately 80 of the Fortune 100 companies and 70 of the FTSE (Financial Times) 100 companies.
Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer
Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer.
Engineering Manager (Bangalore, Remote option available) 8+ years of experience
Zepto (www.zeptonow.com)
Why should you look at this role?
Salary 65-80 lakh per annum
Paid leave
Sick leave
Provident Fund
What Else?
- High growth startup in quick commerce space (10 min delivery)
- Given our very high hiring bar, we offer a very competitive salary and substantial equity to create everlasting wealth for our early believers as the company grows.
- Work on real world logistics problems & benefit from the rocket ship Zepto is!
Tech Team: 40-50 (200+ in few months)
About the Employer
Zepto is a fast-growing startup that delivers products in 10 minutes through an optimised network of dark stores that we're building across the country!
Just 6 months after launching, we've raised $160 million from marquee
investors in Silicon Valley and India. Our investors include Y Combinator, Nexus Venture Partners, and many more! We’ve built out one of the best startup teams in India, with Senior Executives from Uber, Flipkart, Dream11, PhonePe, Goldman Sachs, Pepperfry, and institutions like Stanford, INSEAD, IITs, and IIMs.
The magic of Zepto is our ability to consistently deliver 2,500+ products in 10 minutes flat. It's the core of what we do, and the reason why we’ve been able to grow so fast with phenomenal customer love. Our mission is simple: to make 10-minute delivery the new normal.
Funding:
Funding Zepto has raised a total of $160M in funding over 3 rounds.
Their latest funding was raised on Dec 20, 2021 from a Series C round.
Employer Reviews:
“High Ownership, Lots of Learning, Broad Roles, Accessible Leaders”
"Alot of benefits like ZeptoJoy coupon, internet bill reimbursement and cab reimbursement is also taken care of. Overtime is paid."
Reporting structure:
Software Engineer -> Sr Software Engineer -> Lead -> EM -> AD / Director / VP -> Head of Engineering -> CTO
The EM role would involve team management
Interview Process:
- Discussion on past experience and problem discussion based on projects done
- Low level design
- High level design
(One of the rounds will test scenario management via case study since it’s a managerial role)
What You will do Everyday?
- You not only have the technical chops to roll up sleeves and provide technical leadership to major projects but also build and manage a team of top noch engineers.
- You not only optimize your own code but make sure engineers are able to optimize theirs.
- As an Engineering Manager you manage your business goals, contribute to product strategy and help develop your team
- Create clear career paths for team members and help them grow with regular & deep mentoring.
- Perform regular performance evaluation and share and seek feedback.
- Operating with scale and speed amidst flux, there is just a LOT happening.
- Our world-class software engineers are just getting started -- and as a manager, you guide the way. You are their default mentor.
- You work closely with Product Management, Business Development and Operations team and enable them by providing scalable and high quality technology solutions at a rapid pace
- You set up best practices for development and champion their adoption and at the same time Architect & design technically robust, flexible and scalable solutions
- You work with designers, business analysts, and product managers to estimate and plan projects in an Agile environment
- Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our rapidly evolving organizations
Your Superpowers
- B.E/B.Tech or any other similar qualification with experience as a tech leader and people manager for at least 8+ years.
- Experience of managing teams and delivering high-quality projects on time.
- Experience with building, developing and coaching teams of best technical talent in the Industry.
- Experience with managing diverse teams and delivering high-quality projects on time.
- Deep understanding of technology and architecture in a highly scalable and available setup.
- Experience with new open source technologies and their adoption into product development etc.
- Experience with new open source technologies and their adoption into product.
The ideal candidate is comfortable understanding varied processes and requirements and is able to convert them to simple workflows. The candidate is a systems thinker and is able to understand how to build systems and also comfortable looking at data to make decisions and build business cases.
Responsibilities
- Work with key stakeholders to solve for the biggest impediments to scale
- Build a process that is easy to execute and monitor to handle the complexities of product success.
- Lower processing times and drive process excellence by building tools and processes that leverage intelligence and automation
Qualifications
- 4 years or more experience as a product manager or project manager is highly preferred
- Prior experience as a manager for a product is a must.
- Demonstrated ability to think both strategically and tactically, including the ability to formulate data-driven and result-oriented decisions.
- Ability to prioritize in an ambiguous environment.
- Exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.
High Level Scope of Work :
- Work with AI / Analytics team to priorities MACHINE LEARNING Identified USE CASES for Development and Rollout
- Meet and understand current retail / Marketing Requirements and how AI/ML solution will address and automate the decision process.
- Develop AI/ML Programs using DATAIKU Solution & Python or open source tech with focus to deliver high Quality and accurate ML prediction Model
- Gather additional and external data sources to support the AI/ML Model as desired .
- Support the ML Model and FINE TUNEit to ensure high accuracy all the time.
- Example of use cases (Customer Segmentation , Product Recommendation, Price Optimization, Retail Customer Personalization Offers, Next Best Location for Business Est, CCTV Computer Vision, NLP and Voice Recognition Solutions)
Required technology expertise :
- Deep Knowledge & Understanding on MACHINE LEARNING ALGORITHMS (Supervised / Unsupervised Learning / Deep Learning Models)
- Hands on EXP for at least 5+ years with PYTHON and R STATISTICS PROGRAMMING Languages
- Strong Database Development knowledge using SQL and PL/SQL
- Must have EXP using Commercial Data Science Solution particularly DATAIKU and (Altryx, SAS, Azure ML, Google ML, Oracle ML is a plus)
- Strong hands on EXP with BIG DATA Solution Architecture and Optimization for AI/ML Workload.
- Data Analytics and BI Tools Hand on EXP particularly (Oracle OBIEE and Power BI)
- Have implemented and Developed at least 3 successful AI/ML Projects with tangible Business Outcomes In retail Focused Industry
- Have at least 5+ Years EXP in Retail Industry and Customer Focus Business.
- Ability to communicate with Business Owner & stakeholders to understand their current issues and provide MACHINE LEARNING Solution accordingly.
Qualifications
- Bachelor Degree or Master Degree in Data Science, Artificial Intelligent, Computer Science
- Certified as DATA SCIENTIST or MACHINE LEARNING Expert.










