
Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts

About Burgundy Hospitality pvt ltd
About
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- 5+ years of experience in a Data Engineer role.
- Proficiency in Linux.
- Must have SQL knowledge and experience working with relational databases, query authoring (SQL) as well as familiarity with databases including Mysql, Mongo, Cassandra, and Athena.
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Plan, identify, source, validate, submit & close right candidates for client mandates.
Be creative & competent in identifying right candidates through maximum possibilities available.
Engage candidates effectively & understand their talents, skills and aspirations. Understand client culture and requirement pulse accurately.
Sense when the right fitment is present between client requirement pulse and candidates skills and aspirations. Work with quality and speed.
Take ownership & be accountable in delivering desired outcomes.
and please share a short video on below:
Shradha
PeopleFirst Consultants
Skills required:
- Expertise in core java
- Strong skills in algorithms, data structures and object-oriented programming
- Strong skills in designing scalable web systems
- Experience in working on REST services and libraries like spring and hibernate
- Experience in writing complex queries and understanding of database concepts and configurations (MySQL)
- Understanding of design patterns.
- Experience in micro services architecture will be a plus.
Good to have:
- Experience in third party integrations.
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
- Planning, monitoring and updating the ongoing company presence on social media
- Launching optimized online advertisements to increase company and brand awareness
- Being actively involved in SEO efforts (keyword, image optimization, etc.)
- Preparing online newsletters and promotional emails and organizing their distribution through various channels
- Measuring the performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, SEM Rush etc.)
- Acquiring insights into online marketing trends and keep strategies up-to-date.
- Maintaining partnerships with media agencies and vendors
What you need to have:
- Experience 0 to 1 year
- Understanding of digital marketing concepts
- Skills and experience in creative content writing
- Analytical mindset and critical thinking
- The right candidate will have excellent English communication skills and presentation skills.
- Excellent communication and interpersonal skills
- Passion for all things marketing and technology
- Must have a passion for writing
- BSc/ BA/ BMM in marketing or relevant field
- Benefits: Being part of a startup thats turning out to be a game-changer
- 6-9 years of strong development skills in Java JDK 1.8 or above.
- Experience in developing micro services in Spring Boot or Node.js.
- Experience in security, transaction, Idempotency, log tracing, distributed caching, monitoring and containerization requirements of Micro services
- Experience in developing High Cohesion & Loosely Coupled Micro Services.
- Strong acumen in Data Structures, Algorithms, problem-solving and Logical/Analytical skills.
- Thorough understanding design principles and implementation of different type of Design patterns.
- Sound understanding of concepts like Exceptional handling, Serialization/ Deserialization and Immutability concepts, etc.
- Good fundamental knowledge in Enums, Collections, Annotations, Generics, Autoboxing, etc.
- Experience with Multithreading, Concurrent Package and Concurrent APIs
- Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
- Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
- Hands-on experience with JMS
- Hands-on experience in creating RESTful webservices and consuming webservices
- Hands-on experience with Spring Boot and Spring cloud.
- Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
- Experience of writing Junit test cases using Mockito / Powermock frameworks.
- Should have practical experience with Maven/Gradle and knowledge of version control systems like Git/SVN etc.
- Good communication skills and ability to work with global teams to define and deliver on projects.
- Sound understanding/experience in software development process, test-driven development.
Additional Information
- Gender-Neutral Policy
- 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
- Generous parental leave and new parent transition program
- Flexible work arrangements
- Employee Assistance Programs to help you in wellness and well being

• Build an advanced ecommerce admin dashboard application for our platform.
• Proven working experience in React JS app development and experience with Webpacks and integration with
NodeJS.
• Good understanding of Hooks and Redux State Management tools.
• Understanding of React Design principles and architecture patterns.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with outside data sources and APIs like the one of Unicommerce.
• Create Unit-test code for robustness, including edge cases, usability, and general reliability. Work on bug fixing
and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximise development efficiency.
• Translate designs and wireframes into high quality code.
• Have a good understanding of CI/CD tools (any).
• Robust knowledge of popular databases like MongoDB, Elastic Search, DynamoDB, Redis etc;
• Knowledge about AWS Amplify is super plus.
CANDIDATES MUST HAVE
• React JS, Redux
• Hooks and redux state managements
• React design principles
• Architectural pattern
• Unit test code
• High level design
• Ci/cd tool
• Elasticsearch, DynamoDB, Redis
• AWS amplify
• ES6/ ECMAScript, JavaScript,
• NodeJS, IDEs, Restful API’s , Git

Technical:
- Advanced working knowledge of Magento, JavaScript/JQuery, HTML5, PHP, CSS3, and MySQL.
- Must have experience with complete eCommerce lifecycle development.
- Must have experience in modules/extensions development/customization.
- Must have experience in Theme and API integration/customization.
- Good communication skills.
- Must have knowledge of SSH, Nginx, and Apache.
- Knowledge in the GIT version is plus.
Non-Technical:
- Interpersonal skills
- Excellent Verbal & Written communication
- Decision maker
- Good Listener
- Ability to work independently
Roles & Responsibilities:
- Develop back-end/frontend new functionality
- Building and configuring Magento 1x and 2x eCommerce websites.
- Coding of the Magento templates.
- Developing Magento modules in PHP using best practices.
- Designing themes and interfaces.
- Setting performance tasks and goals.
- Troubleshooting integration issues.
- 2+ years relevant professional experience.
- Good understanding and a full life cycle project implementation experience with Java / J2EE technologies
- Experience with JavaScript, HTML and CSS
- Experience with Angular 5/6 and TypeScript
- Experience using SOAP or REST APIs
- Experience Struts, Hibernate is preferred.
- Strong communication and interpersonal skills is an absolute must.
- Immediate joiners preferred.
- Bachelor's degree or equivalent.
We are looking for Oracle Apex developer as per below:
- Minimum of 4 years Working experience in Oracle APEX
- SQL Certification
- Strong analytical and problem solving skills with a solid knowledge on system development life-cycle (SDLC) and Agile implementation approach. Candidate should or at least possess experience on the following:
- Business Requirement Document (BRD) review
- Functional Design Document (FSD) design and development
- System and Data migration and mapping
- Test management
- Change management and training
- Project management (i.e. Status reporting, Change Request Management, Issue and Risk management)

