Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
Shubham Vishwakarma
Full Stack Developer - Averlon
About Burgundy Hospitality pvt ltd
About
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We are looking to hire a Performance Marketing Manager to lead the planning, optimization, and
reporting of performance marketing initiatives to help drive traffic and maximize ROI across Paid
Social channels. Prior experience working with India’s leading Performance Marketing agencies
would be preferred.
Key Responsibilities
● End to end management of performance marketing activity across Paid Social channels (Google / Facebook), including creating a strong performance marketing
strategy & execution plan
● Managing campaigns across digital channels to drive strong return on investment and efficient CAC
● Identifying and testing evolving channels
● Strong with data, analytics & result oriented
Experience Required
● Minimum 1.5-2 years of prior experience in a leading performance marketing agency
● Experience building effective multi-channel marketing strategies, including PPC, SEO, social media and other digital channels
● Direct experience in implementation of paid marketing with a mix of New and RM strategies (Facebook) and search, display, video, and shopping (Google)
● Excellent analytical skills and ability to read consumer behaviour trends to drive actionable insights & recommendations
● Working knowledge of retention marketing tools would be an added advantage
Coordinate between sales engineer and customer.
Communicate with prospective customers and explain their benefits about products.
Create Invoice and quotation.
Monitoring sales engineer performance and coordinating with them for lead.
Customer Complaint Resolution.
Basic Knowledge of computers.
Fluency in Communication.
Candidates with knowledge of multiple languages are welcomed.
Salary 100000 to 200000 Per Year
Attractive Incentives
Insurance Facility
Hello! If you truly love and enjoy social media, we want you! We are looking for a creative and fun social media manager who can help us create brand awareness for our clients. Here’s what you’ll do if you end up being a part of our team:
- 🤔 Research and build strategies: You will assist the Marketing team in understanding the brand’s needs to come up with a plan and direction for their social media.
- 💡Ideation: Based on the strategy, you’ll help ideate campaigns for platforms like Instagram, Twitter, LinkedIn and Facebook.
- ✍️ Writing and Editing: Writing crisp, clear, and witty posts and captions.
- 👩🏻💻 Creating and Publishing: Help design posts or edit templates on Canva and schedule them for posting.
- 👀📱 Looking out for trends: Being mindful of what’s happening in the world and using it to create brand awareness.
- 🧐 Analysis: Help us reflect on the growth we have on each platform every month.
If you:
- Find this interesting and are over 18 years of age
- Know English and Hindi fluently
- Love social media or can tolerate it enough to create for social media
- Love to write and know how to use Grammarly well
- Know how to use Excel, Word, Google Docs, Canva, Figma (and all social media platforms)
- Have a laptop, phone and an internet connection
- Are curious about trends and willing to learn on the go
- Have a minimum of 1 yr of experience in creating content and handling Social Media
Then we’d love to meet you! Please apply :)
What we’ll offer:
- A competitive salary.
- Remote work. Work in your shorts, we don’t mind.
- Lesser meetings. This meeting could have been an email said no one ever at our workplace.
- A learning space. We’ll help you learn and navigate the basics of marketing from building strategy to delivering results.
- Open communication and great conversations. There’s no hierarchy of communication or gatekeeping of creative ideas. If you have something to share, just call/text/mail, whatever you like.
- CANDIDATE MUST HAVE REAL ESTATE AND RELEVANT EXPERIENCE
- IMMEDIATE JOINERS
- INTERVIEW WITHIN 2 DAYS
- COMPANY NAME - SQUAREYARDS.COM (SQUAREYARDS CONSULTING PVT. LTD.)
Job Title: Area Manager
Experience - 5 to 8 years *Real Estate*
Resource: Team Handling Role
Work Location: Chennai
Age: Below 30
Job Title: Regional Manager
Experience - Above 8 years *Real Estate*
Resource: Team Handling Role
Work Location: Chennai
Age: Below 35
Organization Summary
Business development department is a combination of strategic analysis, marketing and sales. The department play vital role in the organization in bringing new customers by which expand financial growth to the organization.
Key Performance Area
* Generation Sales
* New Business Development / Conversation
* Service Delivery
* Customer Relationship (Customer Satisfaction and Feedback)
* Exploring company brand value in the market
Responsibilities & duties
* Responsible for generating sales with existing customers and developing opportunities with new customers within assigned territory
* Schedule and conduct weekly sales meetings and achieving targets
* Liaising between customers and the company for up-to-date status of service, pricing and new product release launches.
* Report on sales activities to senior management
* Reaching the targets and goals set for your area
* Establishing, maintaining and expanding your customer base
* Increasing business opportunities through various routes to market
* Compiling and analyzing sales figures
* Collecting customer feedback and market research
* Keeping up to date with products and competitors
Required Candidate profile
* Impeccable profile with high professionalism.
* Good experience in Sales
* Good communication, presentation and negotiation skills.
* Excellence in sales and marketing with positive attitude and team playing ability.
* A flair for establishing an instant rapport with clients.
* Dynamic, aggressive and result oriented.
*To enjoy networking and meeting new people.
Company Profile: www.squareyards.com
Please share your updated resume with below details:
Qualification -
Total Experience -
Relevant Experience -
Present Location -
Last CTC -
Expected CTC -
Communitate fast and easily : 8 nine 7 one 9 six 8 one 9 one
Quick Resume share : sarita dot kumari at squareyards dot co dot in
Note :- Preferable and consider only Chennai based candidates.
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Java
Javascript
HTML/CSS• Design and code the excellent workflow, features, or modules in the Simplify360 suite.
• Tackle challenging engineering and product problems, create solutions to customer's problems.
• Create new ideas with our design teams to continually iterate on the experience.
• Work cross-functionally to evaluate the relative importance of and need for product initiatives.
• Take ownership of modules from design to implementation and deployment.
Requirements
• Great software design and development skills. Deep knowledge of design, coding, and implementation.
• Ability to work both independently and in cooperation with others.
• A sense of urgency and ownership over the product.
• Comfortable with full-stack projects and able to build a minimum working and prototypes quickly.
• Fluency with both front-end (e.g., html/css/javascript, bootstrap, jquery) and back-end technologies used, primarily Core Java, J2EE, Struts, Hibernate.
• Knowledge of Solr, Kafka would be an added advantage.
• Knowledge of Big Data solutions like Hadoop, HBase would be an added advantage.
• Great attitude towards work and people.
What You’ll Do
- Manual and automated testing of the various software components that power our robots, cloud services, and mobile and Web applications.
- “Own” the feature or product you test and be the testing expert for your features and products.
- Gather technical requirements, understand functional specification, participate in software design reviews, and validate that a feature or product meets our customers’ requirements.
- Write test plans, execute test cases, and report bugs.
- Your bug reports should describe, in detail, the conditions under which a bug manifests and how it can be reproduced, the resulting product behavior, and the extent of the bug’s impact on our customers.
- Automate software testing to the extent possible to make it more efficient.
- Reproduce and debug customer issues escalated from the field.
What We’re Looking For
- Bachelor's or master’s degree in CS/CE/IT/EE/E&TC or a related field.
- 2+ years of experience in software testing, particularly in Web, mobile, cloud, and embedded systems applications.
- Experience in writing software test plans, executing test cases, and managing the end-to-end bug life cycle.
- Strong analytical, debugging, and problem-solving skills, and attention to detail.
- Java and Python programming skills.
- Familiarity with Android and iOS mobile app testing automation using Appium, and Android and iOS emulators.
- Ability to work well in a team, including remote team members in overseas locations.
- Excellent written and oral English communication skills.
Nice to Have
- Familiarity with tools such as Eclipse (IDE), TestNG, Maven, Selenium, and JIRA.
In your role you will:
- Be an active member of the GSS Fi management team in Global Centre Pune driving strategic and people orientated change programs.
- Manage a team of professionals delivering/processing the full cycle of cash allocation, cash management, accounts receivable and master data management
- Oversee and steer the day to day operation and delegate responsibilities across your team such that key performance indicators are consistently delivered.
- Build, coach and develop your team.
- Ensure that stakeholder requests are handled with professionalism and positive service attitude while ensuring that delivery is according to defined SLA.
- Establish and maintain close and professional partnerships with internal stakeholders.
- Streamline internal processes to ensure the most efficient operational standards.
- Review and manage exception reports, KPIs, and other key indicators of performance/output.
- Multinational company experience in a shared service organisation (preferably in businesses like ours)
- Strong communication skills, both written and oral
- Several years experience in managing Credit collections teams to drive performance. Must be organised and goal oriented.
- Solid knowledge in double entry book keeping (you don’t have to be a qualified accountant)
- Experience in creating and presenting cash flow forecasts to Regions and Group Treasury.
- Drive high quality Balance sheet reconciliations (Accounts receivable and Bank account)
- Experience in arranging payments (daily cash mobilisation) in the Regions that are being supported, which means multi-currencies. This will also mean Legal Entity (LE) deposit maintenance and tracking.
- Credit Card payment processing and reconciliation
- Given we use Oracle, driving more automation to improve efficiency would be a good thing.
NodeJS (Node.js)
Angular (2+)JavascriptJob Background
We are looking for a Web Developer to join an award-winning, talented team, building the
next-generation automated drone applications for our global customers
As a front-end developer, you will implement a complete user interface in the form of a
web app. A thorough understanding of all of the components of the company’s platform and
infrastructure is required. You will need to take ownership of your projects, which involves
detailing requirements after discussion with the Product Owner, building user interfaces,
developing and maintaining web apps with a focus on user experience
Responsibilities
● Work as part of a team developing applications and services using Agile
development methods
● Contribute to team and organizational improvements in process and infrastructure
● Effectively use tools and ingenuity to identify and fix defects before they become a
problem
● Creating self-contained, reusable, and testable modules and components
● Learn about the domain and competitors to propose new drone apps as well as
improvement for existing apps
● Collaborate on projects with a closely-knit team
Skills/Experience
● 3+ yr experience as an Angular 2+ or React or Ionic Developer.
● Strong expertise with NodeJS, HTML5, CSS, JSON, jQuery, Bootstrap and writing
cross-browser compatible code.
● Knowledge of NodeJS frameworks such as ExpressJS etc.
● Knowledge of Creating RESTful services with Node.js and Experience with Socket.io
● Good understanding of HTML Dom manipulation Technique ●Experience in tested & documented TypeScript/JavaScript, HTML, and CSS
● User authentication and authorization between multiple systems, servers, and
environments
● Understanding of fundamental design principles behind a scalable application
● Proficiency working with source control (git) / versioning systems, continuous
integration in an agile development setup
Good to Have
● Understanding of how to deploy Mean stack applications in AWS/Azure deployment
environment, considering security, reliability etc.
● Knowledge of other python-based server-side frameworks such as Flask or Django
We require block sales manager in all blocks of Baripada district to carry out the following responsibilities:- • To create a sales field in his own block • To create 3 stock points in his block • To share daily growth report to senior authority • To prepare own visiting schedule • To share issues and feedback with team leader • To prepare a sales plan for own • To make himself aware of the sales target • To achieve his sales target • To respect procedure and policies of the company
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon