
Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts

About Burgundy Hospitality pvt ltd
About
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Design, develop and maintain software applications using Java programming language
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What we’re looking for
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- You have broad understanding and experience in Javascript based technologies
- You are comfortable working in fast paced environment
- You are familiar and up-to-date with common front-end dev tools (e.g. Babel, Webpack, NPM, Yarn, etc..)
- Sharp analytical and problem-solving skills.
- Strong sense of ownership.
- Demonstrable desire to learn and grow.
- Excellent written and oral communication skills.

We’re seeking an expert Full-Stack developer ( Expert in HTML 5, PHP, Canvas & JQuery) to help us update our back-end admin. You will work from layouts in Adobe XD and Anima and work side by side with our development team in Manila and coordinate tasks and timelines to complete our project. Estimate full-time 3 month timeline- possibility may need you for ongoing freelance work after project completion.
We are looking to hire a temporary, freelance position for now.
REQUIREMENTS
• At least 3 year(s) of working experience in eCommerce web development is required for this position
• Strong knowledge of current architectural approaches to web-based applications development
• Experience with Agile development projects
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• Experience with PHP, CSS, HTML / HTML 5, Javascript coding
• MVC based PHP framework (Laravel)
• jQuery/AJAX/JSON or other Javascript frameworks (AngularJS, React Backbone, etc)
• HTML5 Responsive framework (Bootstrap, foundation, skeleton, etc)
Knowledge of Linux command-line
• Experience of using version control (Github, Subversion, BitBucket, Adobe Photoshop, Adobe XD, Anima)
• Knowledge and understanding of how to update modules using Angular or React
• Knowledge and understanding of Databases (MySql/MSSQL)
• Knowledge and understanding of SEO tools application
• Experience with open-source software
• Enjoy mentoring team members; helping them to advance their technical skills
• Must be able to stay on top of advancing internet and computer technology and its effects to the business environment
• Be willing to work in a research capacity ñto find, test, and critically review open-source frameworks and technologies.
HOW TO APPLY
Make an intro answering the following questions:
1) Provide an example of a web application that you've built that uses HTML 5, Canvas or where multiple files can be uploaded simultaneously

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