
Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts

About Burgundy Hospitality pvt ltd
About
Similar jobs
Client Relationship Manager – Full-Time
*🏢 Company Name:- Highfly Sourcing
*📍 Location:- Devika Tower, 13th Floor, Room 1320, Nehru Place
*🕘 Job Timing:- 9:30 AM to 6:00 PM
*🍱 Lunch Break:- 1:30 PM to 2:00 PM
*💼 Salary:- ₹10,000 – ₹25,000 (Higher for experienced candidates who meet targets)
We’re looking for an experienced and confident Client Relationship Manager to join our team. If you’re good at handling visa cases, providing guidance to clients, and managing documentation, we’d love to work with you!
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### Key Responsibilities:
* *Client Consultations:- Speak with clients to understand their immigration needs and recommend the most suitable visa type (work, student, visitor, family, etc.).
* *Eligibility Check:- Review each client’s profile and assess eligibility based on the current immigration rules of different countries.
* *Document Preparation:- Help clients gather necessary documents like financial proofs, educational certificates, employment records, etc.
* *Application Support:- Fill out visa forms correctly and ensure all documents are submitted in proper format and within deadlines.
* *Follow-ups:- Track application status and update clients regularly. Handle re-submissions if needed.
* *Legal Awareness:- Stay updated with immigration laws and provide accurate information to clients regarding visa renewals, appeals, or rejections.
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Why Join Us?
* Relaxed work environment with a cooperative team
* Office in a prime location – Nehru Place
* We recognize performance — get paid more if you help us grow!
📞 Don’t hesitate to apply! We’re looking for someone who’s ready to grow with us.
About the Role
- We’re hiring a Principal Android Engineer to be the mini-CTO for Android at Zobaze POS. You’ll own the architecture, shared business logic, Kotlin Multiplatform (KMP) layer, and technical health of a mobile-first POS app used by hundreds of thousands of merchants globally.
- You’ll work with the founder for business direction—but system design, trade-offs, and technical decisions are yours. Your job: keep us fast and sane while protecting the platform from shortcuts and leading high-impact refactors.
- Zobaze POS is business-critical software used daily by retailers and food outlets for billing, inventory, staff management, and reporting—optimized for low-end devices, flaky networks, and real-world chaos.
What You’ll Own
- Android architecture end-to-end: Modules, patterns, KMP integration, state management, threading, error handling
- KMP strategy: Lead shared code architecture for cross-platform business logic; decide migration paths and avoid technical debt
- System design for harsh conditions: Offline-first, multi-device sync, graceful degradation under poor networks and low-spec hardware
- Full delivery lifecycle: Design → Build → Ship → Debug → Refactor key initiatives
- Refactors & modernization: Lead V1 → V2 rebuilds, module splits, and major migrations without breaking production
- Code detective & RCA owner: Drop into any codebase section, understand it fast, fix what’s broken, prevent recurrence
- Mentorship: Guide junior/mid-level developers and raise the team’s technical bar
Must-Have Skills
- 6–8 years Android dev (4+ years in fast-moving product companies, startups preferred)
- Strong in Kotlin, modern Android APIs, multi-module architectures
- 1–2 years Jetpack Compose in production (not toy projects)
- Large-scale refactor experience: V1 → V2, architecture rewrites, migrations—you handled risk and rollout
- Deep knowledge: MVVM, clean architecture, DI (Hilt/Dagger2), offline handling, sync strategies, coroutines, performance tuning
- Firebase comfort: Firestore, Functions, Auth, Messaging, Analytics, Crashlytics
- Elite debugging: Track down flaky production issues and design systemic fixes
- Code-reading detective: Navigate unfamiliar code and make safe, surgical changes
- Ownership mentality: High-expectation, low-handholding environment
Bonus Points
- POS/retail/operational systems experience
- Hands-on KMP in production (not toy projects)
- Hardware integrations (Bluetooth printers, scanners, cash drawers)
- Analytics tools (Amplitude, Intercom)
- Leading technical decisions in small, high-performance team
How You Use AI
- Proficient with Cursor, Copilot, Claude CLI, etc.
- Use AI as a high-context pair programmer for boilerplate, edge cases, refactor reasoning
- You don’t rely on AI to think for you—architectural understanding and judgment are yours
- Over-reliance without deep understanding is a red flag
Why Join
- Zero red tape: Build, ship, iterate—no committees
- Real impact: Your decisions affect thousands of small businesses daily
- Founder proximity: Influence product direction, protect the platform long-term
- AI-native team: Tooling and workflows that amplify great engineers
- High bar, supportive culture: Compete against mediocre software, not each other
Compensation
- Competitive salary based on capability and leverage created
- ESOPs for long-term owners
- Learning budgets, hardware, AI tooling access
- Health insurance for you & family
- Office perks (lunch, Zobaze Mix, fitness, etc.)
You’re a Fit If
- You see yourself as a mini-CTO for Android, not “just” an app developer
- You’ve built and broken real systems, then fixed them properly
- You want autonomy with accountability
- You care equally about quality, speed, and customer outcomes
- You’re excited about KMP and architecture
- You’re based in Hyderabad (or ready to relocate)
- You will play a key strategic and consultative role in developing, delivering and maintaining digital ad tech
products
- Work as part of the engineering and product teams to develop complex platforms and systems that are
scalable to millions of users
- Result-oriented full-stack development for world-class products with high degree of performance and
quality
- Developers in our teams are also adept at formulating product strategies, research best practices, bring in
expertise and mentor younger talent and drive the organization’s goals higher with a self-starter attitude
- Strong sense of commitment, problem-solving, professional ethics and willingness to learn new things are a
standard requirement for all our openings.
Requirement:
- Knowledge of digital ad tech ecosystem
- Minimum 2+ years of experience working in a professional environment on full-stack development
- Proven expertise in creating and developing scalable enterprise or B2C web applications
- Experience in REST API development and MVC/MVVM development methodologies
- Deep understanding of the underlying architecture of web servers, load balancing, and browser nuances.
Basically, a solid understanding of fundamentals - including execution models, asynchronous programming,
object-oriented concepts, relational concepts, etc.
- Proficiency in one or more of Node.js/MEAN stack, Python, Java or other frameworks and willing to be
flexible on stack as per the requirement of the project. Most of our current development is on the MEAN
stack - expertise in the stack will be a definite plus
- Proficiency in one or more of databases such as MySQL, MongoDB, Cassandra or other equivalent databases
and willing to be flexible as per the requirement of the project. Most of our current development is on
MongoDB and MySQL - expertise in these will be a definite plus
- Good understanding of developer tools and devops such as Git, Ansible, cloud platforms such as AWS,
Docker, etc.
- Candidates with Github profiles or blogs with demonstrated knowledge, experience and/or contributions to
open source will have an added advantage
Job Description :
· Need 2D animators to develop professional quality 2D animations/Modules, basis the scripts being shared.
· Critical need to visualize and when required build on scripts and create animation for effective story lines independently.
· Ability to work on multiple projects and supervise the team. Going beyond the brief to think of ideas proactively.
· Liaising with clients and interpreting their briefs. Ability to quickly adapt and reuse components from existing into new ones.
· Visualize independently to come up with fresh designs/layouts and animations.
· Overseeing Modules/Animations through the production stage to final completion.
· Adherence to design and branding style guides, standards, and processes
Job Responsibility:
· At least 2 years design and animation and illustration experience MUST include character design, background scene environment and 2D animation.
· Key Skills –Adobe Flash, Illustration/sketching, Character Design and Animation. Very Good knowledge of Adobe After Effects, Photoshop and Sound Editing is required.
· Illustration/drawing with good visualization skills for Storyboarding.
· Action scripting knowledge will be an added advantage though not mandatory.
· Design Studio experience is preferred though not mandatory.
Additional Information:
· Previous K-12 animation experience preferred.
· Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
- Understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions and reusable components.
- Write elegant and clean code as a PHP Developer.
- Implement new features as well as enhance existing ones.
- Good knowledge of Core PHP concepts, laravel and WordPress. Should have knowledge of any one framework like CodeIgniter.
- Create clean, well-documented products, software and services.
- Develop technical solutions to complex problems which require the regular use of ingenuity and creativity.
- Design, code, test, debug and document software according to the functional requirements.
- Coordinating with co-developers.
- Should have in-depth Knowledge of MySql and basic knowledge of HTML, CSS, JavaScript and Jquery
- Should have good debugging skills
- Requirement gathering and analysis skills
- Experience in application and database designing
As a Front-end Developer, your responsibility would be to create visual elements that users see and interact within our web platform. This makes your role crucial for the success of the product. We are looking for an exceptional problem solver, with attention to details. You will be working closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
You must take responsible actions in ensuring the application is optimised both in terms of technology and in delivering the best educational content.
Responsibilities:
- Build web platform for our live tutoring platform
- Creating interactive learning activities for K12 students
- Work on upcoming products
Requirements:
- Great programming skills
- Fundamentals of JavaScript and ES modules, new ECMASCRIPT concepts
- Experience in ReactJS web app development (1-4 years)
Brownie Points:
- Good HTML and CSS skills
- Experience in React-Native app development
- Ability to work in small teams and wear multiple hats
Ono Labs Private Limited is committed to providing equal opportunities without any discrimination on the grounds of age, ancestry, marital status, color, physical or mental disability, origin, nationality, political affiliation, religion, race, gender, sexual orientation, and any other characteristics protected by applicable law, regulations, and ordinances.
Mintifi Pvt Ltd. is a registered NBFC, funded by IFC, Elevation Capital, and Norwest Venture Partners.
Mintifi provides business loans to SMEs and we are building technology to automate the process. We are aiming to approve and disburse loans in minutes.
A good candidate should match the following experience level and skillset
- 2 to 4 years experience in MERN stack
- Good problem-solving technique
- Knowledge of AWS ecosystem is a plus
- Experience in FinTech is a big plus
Position Title: SDET 2/3
Software Development Engineer in Test (SDET)
Position/Role Description
This position is for a tester with strong coding skills who likes challenges - someone who is constantly striving for excellence in software test automation.
Responsibilities include:
* Develop automated test cases on a day-to-day basis
* Gather and prioritize user requirements, feed these requirements into overall Automation Framework requirements and test plans
* Train team members on tool use and test automation tools, practices, techniques and best practices
* Communicate cross-functionally throughout the engineering organization
* Continuously monitor and boost test coverage across the product
Minimum Job Qualifications:
* Bachelor’s degree or better in CS or related field, with 6+ years experience in software test.
* Exposure to best practices in SQA including code reviews, debugging, troubleshooting and CI processes
* Experience in front-end (UI/Web) automation using Java ,Appium or any other app automation testing tool or Experience in backend Testing using Java, API-Testing,Rest assured ,and Performance testing using Jmeter
* Excellent communications and technical presentation skills
* Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
* Some experience/comfort with working in a Linux/Unix environment
* Excellent analytical, problem-solving, troubleshooting skills.
Preferred (Bonus) Qualifications:
* Knowledge of current build and test automation tools and processes, such as JUnit/TestNG, Maven, Jenkins, Mockito, JBehave, Git, etc
* Experience with whitebox testing, code reviews, SDK testing
* Experience with performance testing, stress testing, and advanced aspects of system testing automation.
* Knowledge of at least one scripting language (Python, Bash, Ruby or comparable).
Please acknowledge and revert with your availability on weekday betweem 11:30 AM to 2:30 PM










