Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
Shubham Vishwakarma
Full Stack Developer - Averlon
About Burgundy Hospitality pvt ltd
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Git
DockerWho We Are
We're a DevOps and Automation company based in Bengaluru, India. We have successfully delivered over 170 automation projects for 65+ global businesses, including Fortune 500 companies that trust us with their mission-critical infrastructure and operations. We're bootstrapped, profitable, and scaling quickly by consistently solving high-impact engineering problems.
What We Value
Ownership: You take accountability for outcomes, not just tasks.
High Velocity: We iterate fast, learn constantly, and deliver with precision.
Who We Seek
We are looking for a DevOps Intern to join our DevOps team and gain hands-on experience working with real infrastructure, automation pipelines, and deployment environments. You will support CI/CD processes, cloud environments, monitoring, and system reliability while learning industry-standard tools and practices.
We’re seeking someone who is technically curious, eager to learn, and driven to build reliable systems in a fast-paced engineering environment.
🌏 Job Location: Bengaluru (Work From Office)
What You Will Be Doing
- Assist in deploying product updates, monitoring system performance, and identifying production issues.
- Contribute to building and improving CI/CD pipelines for automated deployments.
- Support the provisioning, configuration, and maintenance of cloud infrastructure.
- Work with tools like Docker, Jenkins, Git, and monitoring systems to streamline workflows.
- Help automate recurring operational processes using scripting and DevOps tools.
- Participate in backend integrations aligned with product or customer requirements.
- Collaborate with developers, QA, and operations to improve reliability and scalability.
- Gain exposure to containerization, infrastructure-as-code, and cloud platforms.
- Document processes, configurations, and system behaviours to support team efficiency.
- Learn and apply DevOps best practices in real-world environments.
What We’re Looking For
- Hands-on experience or coursework with Docker, Linux, or cloud fundamentals.
- Familiarity with Jenkins, Git, or basic CI/CD concepts.
- Basic understanding of AWS, Azure, or Google Cloud environments.
- Exposure to configuration management tools like Ansible, Puppet, or similar.
- Interest in Kubernetes, Terraform, or infrastructure-as-code practices.
- Ability to write or modify simple shell or Python scripts.
- Strong analytical and troubleshooting mindset.
- Good communication skills with the ability to articulate technical concepts clearly.
- Eagerness to learn, take initiative, and adapt in a fast-moving engineering environment.
- Attention to detail and a commitment to accuracy and reliability.
Benefits
🤝 Work directly with founders and senior engineers.
💪 Contribute to live projects that impact real customers and systems.
💡 Learn tools and practices that engineering programs rarely teach.
🚀 Accelerate your growth through real-world problem solving.
📈 Build a strong DevOps foundation with continuous learning opportunities.
🤗 Thrive in a collaborative environment that encourages experimentation and growth.
- Back office administration and support personnel
- Good organizational skills
- These tasks may include, proofreading, providing support service to the team, data entry
- Multitasking & Clerical work
Javascript▪ 2-6 year experience in Automation using Typescript, Javascript, Java as programming languages
▪ Able to demonstrate good technical & problem solving skills
▪ Possess relevant hands-on experience with developing automation scripts using tools like protractor, selenium, rest
assured, cucumber, POM model etc.
▪ Should be ready to explore, learn and develop solutions for problems
Java
Spring BootExperience in Java
Experience in spring Boot
Experience in microservices
experience in Project management
Experience in leading team
Experience in customer facing
Experience in Product Management
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDBHelp us design and build more awesome eCommerce platforms.
We're the tiny team behind open-source projects like Sapper Commerce, commercial products like Litekart. We're hiring another programmer to help us build more awesome features and UI for the eCommerce platform.
About the job
We're looking for someone to work closely with Swadesh (that's me, the guy who created Litekart!) to help shape and build the future of our tools and products.
You'd spend your time developing and improving existing projects, for example:
Integrate new e-commerce web designs
Building new components and pages
Implementing a componentization strategy for our Litekart templates to extract repeated patterns and make our existing components easier to maintain and faster to develop
...as well as contributing directly at the product strategy and creative level to new projects, such as:
Designing and developing learning management platform, hospital management, garage management
Planning and developing a new SaaS eCommerce
Building a live interactive demo application using Litekart to help potential customers see what's possible
Adding support for multiple themes to Litekart
We'd also do a ton of open-source work together, like:
Working on new Litekart features like dark mode support or animations
We're only four people (you'd be number five) which means that even though we each have our areas of expertise, we all wear many hats. We're looking for a programmer, but you'd also help out with things like:
Managing GitHub issues and fixing bugs
Writing and improving the documentation for the tools we make
Writing test cases for the frontend as well as back
Answering customer support questions
Troubleshooting problems for users in places like Twitter and Discord
If you've ever maintained an open-source project, working with us carries a lot of the same responsibilities.
Here are a few recent projects you might have worked on if you were already part of the team:
About you
We're looking for someone with very strong front-end skills who is an expert in Javascript, with experience in a back-end framework like NodeJS. More important than specific technical skills though is that you're a strong problem solver who loves to learn — we're not experts in everything and we don't expect you to be either.
You might not call yourself a designer, but you know great UI design when you see it and you know when something isn't up to par. Details matter to you, and if the text in a button is off-center by a pixel you will go to the end of the earth to figure out why.
We don't care if you went to school (I dropped out of both university and college!), we just care about what you can do and how you do it. We're all just makers and tinkerers, so as long as you love to build awesome stuff you'll fit right in.
Here are some of the technologies we work with day-to-day right now:
NodeJS, MongoDB, Svelte, React, Vue, TailwindCSS, Flutter
Pay and benefits
This is a full-time (50-hour per week) position, and you can choose your own hours. All we ask is that you plan to overlap around ~4 hours per day with 7am-9pm IST because I am sick of always programming by myself.
The salary for this position is between 4,00,000 — 9,00,000 INR based on experience.
We are not interested in tracking time but just to guide you on the right track you will be tracking for the initial few days.
We are committed to working at a sustainable and healthy pace, and we believe 9-10 hours is more than enough time to get a solid day's work done.
How to apply
To apply, write something specifically for this position that tells us why we're a great fit for each other, and what you see the future being like if we work together. Tell us what you're excited about in the industry these days, and what you're betting on for the future. Is there a project or feature you'd love for us to build together? Tell us about that too!
We don't ask for your resume but that doesn't mean we're not interested in what you've worked on in the past, we're just leaving it up to you to tell your own story the way you want to tell it.
We understand that not everyone has the same amount of time to dedicate to their application (I work from home with a four-year-old!), so don't feel like you need to spend 12 hours on it to stand out. As long as you sound like someone who could be a great fit when we're actually working together day-to-day with the same time constraints, we really want to meet you.
Give us a link to whatever you put together in the "Your application" field when applying.
We're accepting applications until Aug 15, 2022 at 10pm IST. There are no bonuses or penalties for submitting early or close to the deadline, so submit your application whenever works best for your own schedule. We're planning to start interviews early Aug, and aiming for a start date of mid Aug.
Can't wait to hear from you!
- Developing content marketing strategies for blogs, websites and other platforms and implementing them.
- Collaborating with the SEO team and creating optimized content for the blogs and website.
- Use Google Trends, Google Search Console,Google Analytics, Google Data Studio and other tools for content creation and marketing.
- Drive traffic to company pages through various search engine marketing strategies.
- Creating, reviewing and publishing engaging content for blog, website, social media, ad campaigns and other marketing requirements.
- Actively promoting our blog and pitching articles to relevant platforms (guest blogging) to increase website traffic.
- Constantly analyzing the content KPIs and updating the content accordingly.
- Develop and manage projects and team members, including delegating tasks, reviewing team member work, adhering closely to deadlines and to budget, developing and revising ideas, and implementing projects.
The ideal candidate must have:
- 3+ years of total experience in content writing, content management and .
- 2+ years of experience in leading a team.
- Knowledge of SEO best practices and web traffic metrics.
- Knowledge of various content marketing tools,
- Great time management skills, organizational skills, and team spirit.
- Excellent writing skills in English.
Masters India is a GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. Our mission is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.
We offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We help some of the largest companies in the world file billions in taxes.
Looking for a self-motivated and highly driven Product Leader.
What you will do :
- Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth.
- Create buy-in for the product vision both internally and with key external partners.
- Develop product positioning strategies.
- Translate product strategy into detailed requirements and prototypes.
- Scope and prioritize activities based on business and customer impact.
- Work closely with engineering teams to deliver with quick time-to-market and optimal resources.
- Drive product launches including working with public relations team, executives, and other product management team members.
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
- Act as a product evangelist to build awareness and understanding.
- Represent the company by visiting customers to solicit feedback on company products and services.
- Develop Product Roadmap and ensure it is achieved.
- Work with SMEs to produce comprehensive documents that can be used by the development team to code and the QA team to write test cases.
What you get : A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.
Job role requirement :
- Must be customer-obsessed, data-first with great communication skills. The candidate should have built/managed at least 1 B2B SaaS Product.
- Proven track record of managing all aspects of a successful product throughout its lifecycle.
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Holistic understanding of development practices and product lifecycle
- Strong problem solving skills and willingness to roll up one's sleeves to get the job
WHY US ?
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You’ll be surrounded by passionate team members.
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Opportunity to experience startup culture.
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You’ll experience true collaboration.
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Your work has a visible impact.
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Opportunities for innovation.
Location: Noida, Sector 63
Employment Type: Permanent
Functional Area: Product Mamagement
Industry: IT
PPC Manager is responsible for Developing & implementing effective PPC campaigns to hit goals
and ROI, both short term and long term. Managing PPC budgets, while building & strengthening
platform accounts & key relationships. Tracking daily, weekly & monthly KPI's to identifying
opportunities for improvement in performance & regularly reporting to management.
Responsibilities:
• Creating, developing & implementing effective paid search strategies
• Executing & optimizing many PPC campaigns simultaneously
• Overseeing campaigns across a number of search platforms (e.g. Google AdWords, Bing)
• Targeting selected audiences through researching keywords
• Managing campaign budgets & adjusting bids to optimise the ROI
• Tracking daily, weekly & monthly KPI's to identifying opportunities for improvement
• Reporting KPI's to management on a regular basis through various dashboards
• Producing engaging, clear & concise copy for campaigns
• Ensuring that campaigns are aligned across multiple channels
• Building and strengthening key relationships across PPC ad platforms and various vendors
• Reducing the risk of click fraud
• Staying current with PPC & SEM trend and techniques
Requirements:
• Minimum of 2 years' experience as a PPC Manager or Digital Marketing Specialist
• Strong analytical skills and dashboard creation
• Understanding of digital marketing concepts and SEO
• Experience with multiple platforms, e.g., AdWords, Facebook, Yahoo, Bing
• Working knowledge of Google Analytics or similar analytical tools
• Excellent communication, both verbal and written
• Analytically minded and strong in arithmetic
• BSc/BA in Marketing, Digital Media or a related field
• AdWords certification is an advantage but not essential
About us:
Swazei is a US-based remote software product experience company headquartered in San Diego, California. We are a bunch of technology enthusiasts from all over the world. We are called Lunavo because we believe that it is possible to bring the Moon to the Earth. We believe in making things possible. We are passionate about executing products with agile lean processes that work to create product experiences that drive results. We have created an ecosystem of talent spread across geographies and agile design and development processes to create software that delivers value for our clients. (www.swazei.com)
Joining: IMMEDIATE
Work From home opportunity
Experience: Minimum 1 yrs.
Job Requirements:
- Manage and docket Intellectual Property (IP) filings, deadlines, review attorney invoices, and work closely with the company’s Patent Counsel
- Conduct prior art database searches for patentability and freedom to operate analyses and analyze patents, scientific papers, and documents
- Prepare, draft, and file patent applications and draft responses to office actions
- Administer new/renewal IP filings and prepare/coordinate documentation for internal stakeholder review
- Coordinate invention disclosure documents, internal discussions, and provide guidance on a variety of patent and IP-related issues
- Serve as a liaison between inventors, Emerging Technology, and outside counsel
- Provide ongoing guidance to the business teams regarding invention disclosures, prior art searches, inventorship, and IP guidance
- Develop and maintain excellent partnerships with internal and external parties to build efficiencies, successful project deadlines, and best practices for internal IP
- Identify opportunities for improvement and apply best practice principles and concepts where appropriate
Job Type: Full-time
Go Programming (Golang)
Python
PostgreSQL
Redis
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Full Stack Developer - Averlon