Customer Service Executive (Chat & Email Support)

Job Description: Business Analyst (Capital Markets / Investment Management)

Position Summary

We are seeking an experienced Business Analyst with strong techno-functional expertise in Capital Markets, Investment Banking, Asset Management, and Risk Management. The ideal candidate will have hands-on experience across the full trade lifecycle, UAT leadership, risk frameworks, FIX protocol, and digital transformation initiatives. This role requires close collaboration with front, middle, and back-office stakeholders, IT teams, and external vendors to deliver critical business and regulatory solutions.

Key Responsibilities

Business Analysis & Requirements Management

· Lead requirements gathering, documentation (BRD, FRD, User Stories), workflow mapping, and gap analysis.

· Conduct JAD sessions with Trading Desks, Portfolio Managers, Risk, Compliance, and Technology teams.

· Translate business requirements into detailed functional specifications and acceptance criteria.

· Manage and prioritize product backlogs using Agile/Scrum methodologies.

Trade Lifecycle & Capital Markets Expertise

· Support end-to-end trade flows across Equities, Derivatives, Fixed Income, Forex, Options, ETFs, Private Equity, and Structured Products.

· Validate front-to-back trade processes including order placement, execution, allocations, settlement, reconciliation, and reporting.

· Work with OMS/EMS platforms, market connectivity, and brokerage systems.

Risk Management (Market, Model, Liquidity, Credit)

· Analyze VaR, stress testing, scenario analysis, exposure calculations, and liquidity metrics (LCR/NSFR).

· Contribute to market risk policy formulation, governance, and regulatory compliance.

· Identify risk hotspots, process gaps, and control weaknesses with actionable remediation plans.

· Support regulatory reporting including Mark-to-Market and Notional Change requirements.

UAT, QA & Testing Leadership

· Lead end-to-end UAT cycles for trading, risk, and investment applications.

· Create test plans, test cases, and defect logs; track issues through JIRA until closure.

· Perform regression, functional, and production validation testing.

· Coordinate with QA, development teams, and Front Office for seamless deployment.

FIX Protocol & System Integrations

· Gather and validate FIX requirements for OMS/EMS integration.

· Support FIX message mapping, configuration, certification, and UAT.

· Collaborate with brokers, exchanges, and internal development teams for connectivity and workflow enhancements.

Client Management & Onboarding (Buy-side/Sell-side)

· Manage onboarding for clients such as Hedge Funds, Family Offices, Asset Managers, and Prime Brokers.

· Conduct requirement workshops, product demos, trainings, and post-implementation support.

· Serve as the primary point of contact for issue resolution, escalations, and enhancement discussions.

Project & Stakeholder Management

· Drive project plans, milestones, and sprint activities (Planning, Grooming, Stand-ups, Retrospectives).

· Ensure alignment between business needs and technology delivery.

· Prepare executive-level dashboards, presentations, and risk summaries for senior stakeholders.

Skills & Competencies

Technical Skills

· Tools & Platforms: Bloomberg, Refinitiv, FactSet, BlackRock Aladdin, Robinhood, IRIS, Falcon

· Databases: SQL, Excel (advanced), data reconciliation tools

· Project Tools: JIRA, Monday.com, Confluence, MS Visio, Axure

· Risk Systems: VAR models, stress testing tools, exposure monitoring systems

Core Competencies

· Strong stakeholder management & communication

· Business rules analysis & functional documentation

· UI/UX requirement mapping

· Data migration & system integration

· Analytical thinking & problem-solving

· Cross-functional collaboration

Qualifications

· 

9+  years of experience in Capital Markets, Investment Management, and Trading/Risk Systems.

· 

· MBA Finance (preferred) / BBA Finance.

· Certifications:

o NISM – Equity, Derivatives, Options Strategies

o CFI – Fixed Income Fundamentals

o Microsoft – Career Essentials in Business Analysis

o FRM (GARP) – Pursuing

Preferred Experience

· Working on end-to-end trading platform implementations.

· Exposure to Hedge Funds, PMS, AIF, Private Equity, and Wealth Management workflows.

· Knowledge of regulatory frameworks (Basel II–IV, SEBI, Risk Governance).

· Experience authoring policies, SOPs, and process documentation.

Soft Skills

· Excellent verbal and written communication.

· Strong analytical and quantitative capabilities.

· Ability to translate technical concepts to business stakeholders.

· High ownership, deadline orientation, and team collaboration skills.

• Strategizing & executing to improve Key Retention Metrics i.e Repeat Rate, % of Repeat Revenue, Revenue Per Customer, etc.
• Analyzing Regular Customer Cohort Performance, both on a product & company level.
• Developing the product subscription business on the website.
• Build retention marketing campaigns based on customer segmentation.
• Drive User Engagement in Lower Funnels using user engagement platforms
• Build the Customer Loyalty Programme for the brand.
• Creating Email & Marketing Strategy to increase repeat rate & overall basket size.
• Profiling Key Customer Groups Regularly
• Conducting Survey & Research to better understand Repeat Customer Behaviour & Habits
• Analyze and track performance - activation, engagement, retention and churn data analyzing experience is required.

We are looking for a Customer Care Specialist who will be entrusted the following responsibilities

*Handle Customers Inbound And Outbound Calls.

* Solving day to day queries of parents and school admin .

* Explaining them About Products / Offers / Services as and when required

*Creating social media posts/contents and will be an integral part of the Digital Marketing team

Will be posted in a premiere school in Gurgaon who happens to be our client.

Qualifications : Graduate

Excellent English communication skills Verbal and Written

We are on the lookout for a dynamic and driven individual for the role of Pre Sales Executive.

What will you do every day?

- The role requires a good blend of technical, product, and interpersonal skills with a passion to provide every necessary support to the front-end sales team to close large-scale enterprise deals.

- You will, on a day-to-day basis, work with various external clients & internal teams trying to bridge the gaps between solutions & selling.

- You will also come up with different collaterals which will help scale up the complete process across industry and geography.

Responsibilities :

- Understand client needs and business challenges to architect a workable solution with a convincing value proposition by collaborating with multiple cross-functional teams

- Manage relationships and with some of NeuroTags' largest strategic accounts and work closely with their teams to achieve the business objectives

- Use the domain & product experience, coupled with sales expertise, to craft sales pitches, client-specific collaterals, and demos for the sales team

- Manage the entire proposal lifecycle which will include scope finalization, solution review, commercials, and proposal submission.

- Analyze market data to determine the ideal customer for NeuroTags' solutions. 

- Own the platform demos & Proof of Concepts. Understand the business use case, and create prototypes for the client

- Responsible for identifying opportunities and giving feedback to the product team to ensure a differentiated product roadmap

Requirements :

- 1-3 years of experience in Pre Sales/ Sales.

- Demonstration of critical product and consumer thinking during his/her career.
- Should be comfortable to do technical writing & creating impactful presentations
- Has a good understanding of SDKs and APIs and a good ability to troubleshoot issues
- Excellent communication skills and experience dealing with multiple stakeholders
- Experience in managing a team will be a plus

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows for state management (such as Redux/Mobx)
• Familiarity with RESTful APIs 
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc. 
• Ability to understand business requirements and translate them into technical requirements 
• A knack for benchmarking and optimization 
• Experience in Python or Java/Kotlin development