Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
Shubham Vishwakarma
Full Stack Developer - Averlon
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Machine Learning (ML)
Data ScienceAbout the Company
- 💰 Early-stage, ed-tech, funded, growing, growing fast.
- 🎯 Mission Driven: Make Indonesia competitive on a global scale.
- 🥅 Build the best educational content and technology to advance STEM education
- 🥇 Students-First approach
About the People
- ❤️ Love what we do
- 🎮 Committed to making learning fun, accessible, and safe
- 🤝 Teams are better. We value ownership, responsibility, transparency
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- You’re exploring what Data Science can do for the students, parents, teachers, educators.
- You’ve been speaking at Data Science conferences about the image recognition system we built from scratch. You casually threw in the semantic search engine on slide 77.
- The engineering and product teams are your friends. The teams take cross-functional collaboration, testing, and modeling for granted. It’s their second nature.
- You have an encyclopedic knowledge of CoLearn’s data structures and metrics, and you’ve often provided key ideas for the product.
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Track record
- B.S./B.E./M.S./PhD in a quantitative field such as Computer Science, Engineering, Math, Statistics or equivalent years of experience
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You will make us go 😍 if:
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon