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Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
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About Burgundy Hospitality pvt ltd
About
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Location: PAN India
Client: IBM
No full time opportunity ! It is only for them who is interested in marketing
Job Timing : Flexible Timing
Location : Remote
Qualification : Graduate/Diploma
Requirement : Laptop & Wi-Fi
Position : Freelancer/part-time
Job Location: Work from home
Selection process: HR Round followed by group discussion and manager round.
Key Responsibilities:
- Develop engagement strategies and content calendar for official online communities/groups on platforms like instagram, facebook, twitter & more
- Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
- Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
- Create social engagement playbook/guidelines for community moderators
- Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.)
Qualifications:
- Graduate with at least 5 years experience in social media & community management
- Active and engaged participant in social media
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Creative Content Writer
Are you a wordsmith with a flair for crafting compelling stories? Do you thrive in a fast-paced, creative environment? If so, we're looking for you! Our dynamic team is on the hunt for a Creative Content Writer who can bring ideas to life with engaging and original content.
About Us:
At Antier, we believe in the power of words to inspire, educate, and connect. We are a forward-thinking company, committed to pushing the boundaries of digital storytelling. Our team is a melting pot of innovative thinkers, passionate creators, and driven professionals who are dedicated to making a difference.
The Role:
The Creative Writer will focus on repurposing the existing content on our website, ensuring that SEO integrity is maintained. Additionally, they will contribute to creating branded content for video scripts, pitch decks, branding the social media content,and marketing materials.
Key Responsibilities:
- Craft high-quality, original content for various platforms, including websites, video scripts, social media, and marketing materials.
- Collaborate with the marketing and design teams to develop creative strategies that align with our brand’s goals.
- Conduct thorough research to ensure content accuracy and relevance.
- Edit and proofread content to ensure clarity, grammar, and overall quality.
- Stay updated with industry trends and incorporate best practices into your writing.
What We're Looking For:
- A Master’s degree in English or Journalism.
- Exceptional writing, editing, and proofreading skills.
- A knack for storytelling and a creative mindset.
What We Offer:
- A competitive salary and comprehensive benefits package.
- An inspiring, open, and diverse work environment.
- Opportunities for professional growth and development.
- A chance to be part of exciting projects with a dynamic team.
Antier is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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Here’s what we are looking for:
- You must know the in and out of JavaScript to design optimized and modular components that need to be used across our platform.
- You must be well versed in the React/Redux framework.
- Strong understanding of semantic HTML/HTML5, CSS/CSS3
- Experience in setting up the full UI workflow layer right from Development, Testing, Building, and Deployment.
- Good understanding of MVC architecture.
Good to have:
- Experience in frameworks like Bootstrap, Foundation, and CSS pre-processors like SASS and LESS.
- Exposure to page speed improvement techniques.
- Exposure of building responsive websites at scale.
- Prior work experience in Angular, Backbone, React
- Reach at 91 084 76999
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Job Description
Drupal Developer will develop web applications and workflows using Drupal. The person would understand the business needs of the customers and is expected to write good quality software. The person would be familiar with best practices in development and coding.
Responsibilities:
- Write good quality software that complies with Drupal Coding Standards.
- Understand client’s business needs and develop a software solution with necessary validations
- Attend client calls, demonstrations to the client.
- provide assistance, guidance, and support to other developers when necessary. Review codes of peers
- Maintain appropriate documentation with code.
- Undertake quality assurance and testing for functionalities developed.
- Should be strong in developing custom modules and overriding concepts.
- Should be familiar with Drupal coding standards and best practices.
- Should have good hands-on experience with HTML/CSS/JavaScript.
- Should have a fair understanding of building Drupal themes and working with templates.
- Should be well-versed with the deployment process – GIT, SVN, etc.
Communication Responsibilities:
- Deliver engaging, informative, and well-organized presentations.
- Resolves and/or escalates issues in a timely fashion.
Other Responsibilities:
- Disseminate technology best practices.
- Work with Tech leads to the adoption of new technologies within our technology practice
Requirements, Skills, Qualifications:
- Must have 3+ years of PHP or other significant programming experience.
- Good understanding of MY SQL and relational databases.
- Expertise in PHP development and Drupal.
- Expertise in JavaScript and mainstream JavaScript libraries such as JQuery and working knowledge of Ajax.
- Good understanding of web technologies and HTTP. Good Linux skills HTML and CSS skills commensurate with years of experience.
- Git knowledge/ version control knowledge and skills.
- Contribution to the open-source community
- Experience in Drupal8 of 2+ years.
- Good with RDBMS & writing custom SQL, Drupal API experience
- Must have PHP, JavaScript, AJAX, HTML and CSS experience
- Should be able to code as per Drupal standard coding
- Should be well versed with implementation and configuration of most commonly used modules
- Experience with CSS Frameworks such as Twitter Bootstrap.
- Should have a total experience between 2-5 years (mostly in Drupal)
- Strong experience in Drupal 7 & 8.
- Should have strong web knowledge in terms of developed Secured and High-Performance websites.
- Should be strong in Drupal 8.x, configuring control modules.
- Should have strong knowledge of Domain Access, Panels, NodeQueue, Context.
- Experience with a Multisite environment would be a plus.
![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Freact_native.png&w=32&q=75)
Minimum Experience - 1 year
Skills - Redux, Rest APIs
2. Engage with prospects to understand their unique and specific pain points and produce compelling business cases to meet their needs
3. Develop and implement a scalable sales process from prospecting/demand generation through contract execution
4. Work with internal team members to ensure successful onboarding and implementation for new clients
5. Collaborate with internal product teams and provide feedback from the field to help shape future development
![skill icon](/_next/image?url=https%3A%2F%2Fcdn.cutshort.io%2Fpublic%2Fimages%2Fskill_icons%2Freact.png&w=32&q=75)
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