Customer Service Executive (Chat & Email Support)

Optimo Capital is an RBI-registered NBFC focused on secured MSME lending, primarily through Loan Against Property (LAP). We serve small businesses that are underserved by traditional banks, and we do it with a lean, technology-first operating model.

What makes us different is how close our product function sits to the actual business. We don't build software in a vacuum — we build tools directly out of the operational problems our credit, sales, collections, and ops teams run into every day. Our stack spans the full lending lifecycle: loan origination and servicing (LOS/LMS), a telecalling CRM, a communications orchestration platform, document management, bureau and data pipelines, and integrations with co-lending and channel partners.

If you like the idea of shipping products that a real team uses the next morning, this is the environment for it.

The Role

We're looking for an Associate Product Manager to help us build and improve the internal and partner-facing products that power our lending operations. You'll own features and workflows end to end — from understanding the problem, to writing the spec, to coordinating the build, to rolling it out and measuring whether it actually worked.

This is a hands-on, high-ownership role suited to someone early in their product career who wants to learn the craft by doing, inside a business where the feedback loop is short and the impact is visible.

What You'll Do

• Sit with the people who use our tools — telecallers, credit officers, ops, collections, sales — and turn their pain points into clear, well-scoped product requirements.
• Write crisp PRDs, user stories, and workflow specs that engineering and vendor partners can build from without guesswork.
• Coordinate delivery across in-house engineering and external technology vendors (e.g., our LOS/LMS provider), keeping timelines, dependencies, and priorities in order.
• Own UAT and rollout: test what gets built, catch the gaps before users do, write the documentation, and make sure adoption actually happens.
• Use data to inform and defend decisions — pull from dashboards and databases, look at funnel and operational metrics, and measure the impact of what you ship.
• Support integrations with co-lending partners and sourcing channels (DSAs) as our partnership footprint grows.
• Keep a pulse on the regulatory and operational context of lending so the products you build are compliant and practical, not just clever.

What We're Looking For

• 1–3 years of experience in product, business/data analytics, operations, consulting, or an early-stage/founder background — or a strong track record of building things.
• Structured thinking and clear writing. You can break an ambiguous problem into parts and explain your reasoning simply.
• Comfort with data. You're not intimidated by spreadsheets or a database, and you'd rather check a number than guess.
• Genuine curiosity about how lending, fintech, and financial services work.
• High agency. You chase down answers, follow through without being managed, and care about the outcome, not just the ticket.
• Strong communication and the ability to work across teams that don't naturally speak the same language (business, engineering, credit, compliance).

Nice to Have

• Exposure to fintech, NBFCs, banking, or lending operations.
• Working knowledge of SQL, or comfort with no-code/low-code tools (Retool, Airtable, and the like).
• Some ability to build — a bit of coding, scripting, or prototyping goes a long way here.
• Familiarity with the Indian lending stack (LOS/LMS, CRM, WhatsApp Business API, bureau data).

Why Join

• Real ownership from day one — you'll ship products, not slides.
• A short path from idea to impact, with users you can actually talk to.
• Deep exposure to how a modern NBFC works across credit, operations, technology, and partnerships.
• The chance to learn product management the way it's meant to be learned: close to the operator, close to the problem.

How to Apply

Send your CV and a short note on something you've built or shipped — a product, a tool, a process, anything — to [insert application email / link].

Strong Engineering Manager / Technical Leadership Profile

Mandatory (Experience 1): Must have 9+ years of experience in software engineering with experience building complex, large-scale products

Mandatory (Experience 2): Must have 2+ years of experience as an Engineering Manager / Tech Lead with people management responsibilities

Mandatory (Tech Skills 1): Strong technical foundation with hands-on experience in Java (or equivalent compiled language), scripting languages (Python, PHP, Ruby, Perl, Node.js), web technologies (HTML, CSS, Javascript), and databases (SQL/NoSQL)

Mandatory (Tech Skills 2): Proven ability to solve large-scale technical problems and guide teams on architecture, design, quality, and best practices

Mandatory (Leadership & Delivery): Experience in leading cross-functional teams, planning and tracking delivery, mentoring engineers, conducting performance reviews, and driving engineering excellence

Mandatory (Collaboration): Must have strong experience working with Product Managers, UX designers, QA, and other cross-functional partners

Mandatory (Communication): Excellent communication and interpersonal skills to influence technical direction and stakeholder decisions

Mandatory (Company): Top product companies (logistics, supply chain, e-commerce, or B2B SaaS at large scale)

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Mandatory (Note 1): Education can be ignored for candidates with proven experience in strong, reputed product companies

Mandatory (Note 2): This role is a balanced mix of individual contribution and leadership responsibilities (50–50)

Mandatory (Note 3): Avoid candidates from small startups (<100 employees), MNC, semi fintech like banks, BFSI, and services background

• Strong Data Architect, Lead Data Engineer, Engineering Manager / Director Profile
• Mandatory (Experience 1) - Must have 10+ YOE in Data Engineering roles, with at least 2+ years in a Leadership role
• Mandatory (Experience 2) - Must have 7+ YOE in hands-on Tech development with Java (Highly preferred) or Python, Node.JS, GoLang
• Mandatory (Experience 3) - Must have recent 4+ YOE with high-growth Product startups, and should have implemented Data Engineering systems from an early stage in the Company
• Mandatory (Experience 4) - Must have strong experience in large data technologies, tools like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto etc.
• Mandatory (Experience 5) - Strong expertise in HLD and LLD, to design scalable, maintainable data architectures.
• Mandatory (Team Management) - Must have managed a team of atleast 5+ Data Engineers (Read Leadership role in CV)
• Mandatory (Education) - Must be from Tier - 1 Colleges, preferred IIT
• Mandatory (Company) - B2B Product Companies with High data-traffic

Preferred Companies

MoEngage, Whatfix, Netcore Cloud, Clevertap, Hevo Data, Snowflake, Chargebee, Fractor.ai, Databricks, Dataweave, Wingman, Postman, Zoho, HighRadius, Freshworks, Mindtickle

Qualifications:

• Proven experience in sales, preferably in a branding, marketing, or creative agency environment. Ideally 2-4 years
• Strong understanding of branding principles, design, and marketing strategies.
• Excellent communication and presentation skills.
• Results-driven with a track record of meeting or exceeding sales targets.
• Ability to build and maintain strong client relationships.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

About POSHN

POSHN is a dynamic India-based ag-fintech venture founded in 2020 and supported by leading marquee financial institutions. We are on a mission to organize and digitally transform the global agri-supply chain market. By applying first principles thinking, we are re-imagining solutions with a tech-product-first mindset. The agri-supply chain space is gigantic, complex, and has been largely unorganized. At POSHN, we are taking the hassle out of it by creating a platform that empowers our products and facilitates a better, efficient, and seamless experience between stakeholders.

About the Team

Our core team consists of alumni from BITS Pilani, IIM, and XLRI, each with a decade-long experience in supply chain, technology, and product development. Previously, we have built several highly impactful tech-product startups from the ground up.

About the Role: Full Stack Engineer

We are looking for a talented and motivated Full Stack Developer with 2-4 years of experience to join our team. In this role, you will work closely with our team to define the product roadmap and take ownership of the web development stack. You will have the flexibility to innovate and implement new solutions that enhance our platform, working alongside UX, data engineering, and other key stakeholders.

Key Responsibilities

• Full Stack Development: Design, build, and configure applications to meet business processes and application requirements. You will work across the frontend and backend, ensuring seamless integration and functionality.

• Frontend Engineering: Convert designs into smooth, user-friendly interfaces. Analyze UI/UX designs and suggest the best approaches for implementation.

• Backend Engineering: Build scalable backend systems using microservices architecture. Optimize database models, queries, and ensure high availability and performance.

• Requirements Gathering: Capture and clearly articulate technical requirements by working closely with stakeholders and end customers. Prioritize tasks to meet business objectives.

• Code Quality: Write testable, scalable, and efficient code. Lead code reviews and ensure that software quality standards are met.

• Solution Implementation: Take ownership of assigned products, ensuring timely and efficient delivery. Carry out solution testing, including root-cause analysis, and suggest logical alternatives when needed.

Career Experience

• Experience: 2-4 years of experience in full stack development, including significant contributions to at least three web development projects.

• Technical Expertise: Proficient in frontend frameworks (VueJS, ReactJS, or AngularJS) and backend technologies (NodeJS, Go, or Python).

• Microservices Architecture: Experience building scalable backend microservices architecture.

• Database Management: Expertise in SQL, NoSQL, and database optimization.

• Agile Methodologies: Familiar with agile development practices, including coding standards, documentation, unit testing, and version control using Git.

Bonus Points/Nice to Have

• E-commerce/Supply Chain Experience: Any experience or knowledge in the e-commerce or supply chain industry.

About You

• Creative and Innovative: You enjoy designing and building complex software systems and are not afraid to experiment and try new approaches.

• Ownership: You take responsibility for your work and are committed to delivering high-quality solutions.

• Continuous Learner: You are curious and eager to stay updated with the latest technologies and industry trends.

• Analytical Mind: You have a keen eye for detail and are capable of turning ideas into working applications that deliver real value to customers.

Benefits

• Competitive Salary and ESOPs: Rewarding you for your best work.

• Generous Leave: We believe in work-life balance.

• Exciting Startup Environment: Be a key member of a startup transforming the agri-supply chain industry.

• Collaborative Culture: Work in an open, fun, and supportive environment.

• Training & Development: Grow in the areas that interest you most.

How to Apply

If you are interested for this role, kindly apply on the same. This JD merges the best elements from both descriptions, tailored for a Full Stack Developer role with 2-4 years of experience. Let me know if you need any further adjustments!

COMPANY- LIGHTWAVE CONSULTANTS

Position: Ruby on Rails Developer

Experience : 3-7yrs

Location : Lower Parel, Mumbai (Hybrid Work Model)

Job Overview:

We are seeking a proficient Ruby on Rails Developer who brings strong object-oriented programming (OOP) principles, an API-first approach, and experience building scalable applications. The ideal candidate should be comfortable working with modern frontend frameworks, integrating APIs, and contributing to robust, maintainable, and performant backend systems. Familiarity with containerization technologies such as Docker and Kubernetes is a plus. Exposure to other backend languages like Python, Go, or Elixir is an added advantage.

Key Responsibilities:

● Design, build, and maintain scalable web applications using Ruby on Rails.

● Apply OOP principles and design patterns to ensure maintainable and modular codebases.

● Build and maintain RESTful and GraphǪL APIs to support frontend and external integrations.

● Collaborate with frontend teams to ensure seamless integration with modern JavaScript frameworks (React, Vue, etc.).

● Write clean, efficient, and secure code following best practices in performance, testing, and documentation.

● Ensure the system is scalable and performant, capable of handling large-scale data and user interactions.

● Participate in code reviews, system architecture discussions, and continuous improvement processes.

● Work in agile teams, using CI/CD pipelines and version control effectively.

● Implement containerized services and deployments using Docker and optionally Kubernetes.

● Actively contribute to technical decision-making, mentoring junior developers, and maintaining high engineering standards.

Required Skills & Ǫualifications:

●Strong hands-on experience with Ruby on Rails and solid understanding of Ruby language constructs.

● Sound knowledge of OOPs concepts, SOLID principles, and design patterns.

• Proven experience building and maintaining APIs (RESTful and/or GraphǪL).

● Comfortable working with frontend developers and integrating with modern frameworks (React, Vue, etc.).

● Experience working on scalable, production-grade systems.

● Familiarity with SǪL and ActiveRecord, performance tuning, and caching strategies.

● Version control expertise using Git and experience with code review workflows.

● Strong hands-on experience with TDD using RSpec and a clear understanding of testing strategies.

● Comfortable with debugging, profiling, and monitoring production systems.

Preferred Qualifications:

● Exposure to Docker and basic container orchestration with Kubernetes.

● Experience with background job processing (Sidekiq, Resque).

● Knowledge of CI/CD pipelines, deployment strategies, and infrastructure-as-code practices.

● Familiarity with monitoring and alerting tools for backend services.

● Experience working in a microservices or service-oriented architecture (SOA) setup.

● Working knowledge of additional backend languages such as Python, Go (Golang), or Elixir.

● Understanding of security best practices in web development and API design.

● Familiarity with service observability, logs, metrics, and tracing tools

Daily and monthly responsibilities

• Review and coordinate with business application teams on data delivery requirements.
• Develop estimation and proposed delivery schedules in coordination with development team.
• Develop sourcing and data delivery designs.
• Review data model, metadata and delivery criteria for solution.
• Review and coordinate with team on test criteria and performance of testing.
• Contribute to the design, development and completion of project deliverables.
• Complete in-depth data analysis and contribution to strategic efforts
• Complete understanding of how we manage data with focus on improvement of how data is sourced and managed across multiple business areas.

Basic Qualifications

• Bachelor’s degree.
• 5+ years of data analysis working with business data initiatives.
• Knowledge of Structured Query Language (SQL) and use in data access and analysis.
• Proficient in data management including data analytical capability.
• Excellent verbal and written communications also high attention to detail.
• Experience with Python.
• Presentation skills in demonstrating system design and data analysis solutions.

• Microsoft NAV 2017, ERP. Specific to SCM, MM, WH & PRODUCTION modules
• Role: Will be responsible for implementation and support of business processes w.r.t. Supply chain, planning,  warehouse and production. Change Management, requirement analysis, design, building of solutions, implementation and user feedback to improve the system. Data management and integration of ERP process with external system
• Education : B.Com/BE/BTech
• Experience : 5-8 Years of functional experience in MSFT NAV ERP in Production, Retail & warehouse setup. Practical implementation of modules/data migration/reports/MIS. Working experience in mid/large organization.