Customer Service Executive (Chat & Email Support)
Customer Experience Executive
Location: Santacruz, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
Note - Candidates must be flexible for 6 days and rotational shifts
Subodh Popalwar
Software Engineer, Memorres
About Burgundy Hospitality pvt ltd
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About Company
Our client is a luxury home décor brand. It’s nothing less than a revolution in home décor industry- where technology enables world class home interior design.
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Create compelling and effective logos, designs, print and digital media.
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Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends.
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Participate and brainstorm with the team about the ideas of creative designing for social media and all types of Ad formats adhering to company standards
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Demonstrate solid conceptual, visualization, and communication skills during all phases of creative development from enquiry to delivery.
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Create videos for our ventures using any video editing tools.
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Conceptualize, create & design images across digital media on our ventures with readymade live images.
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Design brochures for upcoming projects as and when required.
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Create printable format ads for any outdoor advertising of our projects when required.
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Able to design creatives in a unique, trendy and impressive way.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres