Implementation Specialist
4 - 7 yrs
₹5L - ₹10L / yr
Mumbai
Skills
Software implementation
Customer Service
Customer Relationship Management (CRM)
Customer Success
Field operations
Documentation
Client Management
KPI management
SLA
Roles & Responsibilities:
- Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
- Act as single point contact for all client queries.
- Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
- Managing the entire show of Account Management and supporting clients.
- Owning the long term as well as the short-term growth strategy of the account(s).
- Participate in internal planning activities to develop schedules and align resources for projects and support activities.
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
- Find opportunities to bring in automation/orchestration in order to enhance client service experience.
- Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully.
- Understand client needs and address within defined TAT
Knowledge & Experience:
- Bachelor's degree and demonstrated prior Account/Service Management experience.
- Information Technology experience
- Strong written and oral communication skills.
- Strong Microsoft Office skills (Excel, PowerPoint )
- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment
- Understand technical risks and supportability parameters
- Strong decision-making skills.
- The ability to analyse, think innovatively, adapt and drive new best practices.
- The ability to farm the account through relationship management.
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About MTAP Technologies
Founded :
2014
Type :
Product
Size :
100-500
Stage :
Profitable
About
Our product Safetrax offers vehicle tracking and automated transport technology for employee transportation, school bus management, taxi fleet, trucking and logistics operations.
Safetrax GPS Tracking device is a robust and high end gps tracker that is perfect for any type of fleet and asset tracking requirement.
MTAP Technologies is a product development company that focuses on Location Based Services and Internet of Things. At MTAP, we connect myriad devices and sensors to provide sophisticated yet simple solutions that makes the world more smarter.
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Company social profiles
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