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HighLevel Inc.
HighLevel Inc. cover picture
Founded :
2018
Type :
Product
Size :
100-500
Stage :
Profitable
About

The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!


We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.


Some of the perks we offer


  • 100 percent Remote


  • Uncapped Leave Policy


  • WFH Setup


  • Champion Big Problems
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HighLevel Inc.'s video section
HighLevel Inc.'s video section
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Apoorva P
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Varun Vairavan
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Shivam Tiwari
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Ashutosh Anand
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Karan Agarwal
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Anish George
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Shah Patel
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Chaitanya Korada
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Kapil Modi
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Vamshi Verma
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Amit Kumar
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Smit Sonani
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Naman Garg
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Swapnil Kumar
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Mohammed Sayeed
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Rishabh Jain
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Sohel Khalifa
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Baibhab Mondal
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Sibi Sharanyan
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Daljeet Singh
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Harsh Kurra
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Pranoy Sarkar
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Shahabaj Pattan Khan
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Jobs at HighLevel Inc.

HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Sheena Mirg
Posted by Sheena Mirg
Remote only
2 - 8 yrs
Best in industry
Customer Success
Implementation
Onboarding
Integration

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.


We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.


Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.


Who You Are: 

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. 


What You Will Be Doing:

  • Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
  • Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. 
  • Design, create and manage applications, and software integration/migration deployments. 
  • Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
  • Working with other departments and personnel to ensure information on customer needs are communicated.
  • Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
  • Assist in Educational webinars, workshops, and more.
  • Staying up to date with product features and releases. 
  • Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. 
  • Updates customer journey playbooks. 
  • Demonstrate technical acumen to convert plans into workable solutions.
  • Communicate a passion for customer success with a team player attitude.
  • Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
  • Conduct analysis of approved customer content and create a transition plan or migration plan.
  •  Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
  • Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
  • Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
  • Actively lead the consulting engagement throughout the implementation.
  • Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
  • Handle basic support requests during the implementation phase.
  • Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
  • Always looking for ways to improve our onboarding delivery.
  • Maintain product knowledge and consistent education.
  • Cross-training with other success functions. 
  • Other duties may be assigned and/or modified as business needs change


What You'll Bring:

  • Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
  • 2-3 years of experience using HighLevel or other similar vertical solutions.
  • Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. 
  • Ability to handle multiple tasks in a fast-paced environment.
  • Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
  • Strong understanding and proficiency in software solutions and professional service offerings.
  • 2+ years of customer consulting work experience preferred.
  • 2+ years of marketing experience is a plus!
  • Strong verbal and written communication skills.
  • IT technical skills and platform integrations.
  • Experience in managing a diverse group and training each according to company standards.
  • Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
  • Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
  • Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
  • Strong analytical and organizational skills with superior attention to detail.
  • Ability to produce high-quality documents, SOP’s and customer journey Playbooks. 
  • Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.


This role is 100% remote for residents of India.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!


Read more
HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Manish Pandey
Posted by Manish Pandey
Remote only
3 - 6 yrs
Best in industry
Figma
Adobe Creative Suite
Sketch
MIRO
Adobe XD

About HighLevel: 


Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 200+ strong team that works remotely across 15 nations. 

We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 


Why should you join HighLevel? 

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel 

  • It’s never somebody else’s job 
  • We are passionately focused on adding value for our users 
  • We deliver fast using lean principles. We go to market in weeks instead of quarters 
  • A good idea always gets tested 
  • We take care of our team so our team can take care of our users 
  • We embrace that improvement is constant and iterative 
  • You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers 


Title:

Product Designer/UX Designer/User Experience Designer OR UI/UX designer


About the role:

Looking for a problem-solving, forward-thinking Senior UI/UX Designer, who will work with talented product managers and software developers in an agile environment to develop product concepts, define requirements and priorities, and build and launch to market.


Roles & Responsibilities:


  • Understand a problem and articulate the solution backed by solid research and case studies 
  • Create user-centred designs with a strong focus on usability and UI guidelines
  • Develop and maintain design wireframes, visual mock-ups, click-throughs, and prototypes 
  • Design the visual style, interface, and interaction flow of applications and experiences
  • Present design work to the product team and management


Competencies and Skills:


  • 3+ Years of experience in user experience and design
  • Strong communication skills and the ability to articulate ideas and concepts
  • Good wireframing skills
  • Ability to do rapid prototyping and provide simulated/click-thru product experience (any tool)
  • Self-development skills; must keep abreast with current trends
  • Good UI skills
  • Should be proactive and self-motivated


Tools:

Sketch, Figma or XD (Proficient in any one of these) 

Adobe Suite (Added Value) 

Read more
HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Rini  Shah
Posted by Rini Shah
Remote only
3 - 7 yrs
Best in industry
NodeJS (Node.js)
Javascript
Vue.js
MongoDB
Google Cloud Platform (GCP)
+3 more

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. We currently have 600 employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.


OurWebsite- https://www.gohighlevel.com/

YouTubeChannel- https://www.youtube.com/channel/UCXFiV4qDX5ipEDQcsm1j4g


Role & Responsibilities

Weare seeking a highly skilled Full Stack Developer to join our CRM Conversation/ support AI team. The ideal candidate will have a strong background in Node.js and Vue.js and possess hands-on experience in various technologies and concepts. Responsible for implementing visual elements that users see and interact within a web application.

● Collaborate with cross-functional teams to design, develop, and maintain CRM applications and features.

● Build and optimize user interfaces using Vue.js for an exceptional user experience.

● Develop server-side logic and APIs using Node.js.

● Implement robust data storage and retrieval solutions with a focus on Elastic Search, Data Indexing, Database Sharding, and Autoscaling.

● Integrate Message Queues, Pub-sub systems, and Event-Based architectures to enable real-time data processing and event-driven workflows.

● Handlereal-time data migration and event processing tasks efficiently. ● Utilize messaging systems such as Active MQ, Rabbit MQ, and Kafka to manage data flow and communication within the CRM ecosystem.

● Collaborate closely with front-end and back-end developers, product managers, and data engineers to deliver high-quality solutions.

● Optimize applications for maximum speed and scalability.

● Ensure the security and integrity of data and application systems.

● Troubleshoot and resolve technical issues, bugs, and performance bottlenecks.

● Stayupdated with emerging technologies and industry trends, and make recommendations for adoption when appropriate.

● Participate in code reviews, maintain documentation, and contribute to a culture of continuous improvement.

● Provide technical support and mentorship to junior developers when necessary.


Qualifications

● Hands-on experience with Node.Js and Vue.js (or React/Angular)

● Strong understanding of Elastic Search, Data Indexing, Database Sharding, and Autoscaling techniques.

● Experience working with Message Queues, Pub-sub patterns, and Event-Based architecture.

● Proficiency in Real-time Data Migration and Real-time Event Processing.

● Familiarity with messaging systems like Active MQ, Rabbit MQ, and Kafka.

● Bachelor's degree or equivalent experience in Engineering or a related field of study

● Expertise with MongoDB

● Proficient understanding of code versioning tools, such as Git

● Strong communication and problem-solving skills


What to Expect when you Apply

● Exploratory Call

● Technical Round I/II

● Assignment

● Cultural Fitment Round


Perks and Benefits

● Impact- Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data

● Compensation- Best in Industry

● Learning- Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)

● Generous Device Policy- You get a Macbook Pro

● Unlimited Leave Policy

● 1teamoffsite every year

● Remotefirst culture


EEOStatement: At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Read more
HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Rini  Shah
Posted by Rini Shah
Remote only
3 - 8 yrs
Best in industry
Python
Machine Learning (ML)
Natural Language Processing (NLP)
MLOps

About HighLevel 

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.


Our Website - https://www.gohighlevel.com/ 

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g


Role & Responsibilities 

Looking for a senior AI engineer for the platform team. The ideal candidate will be responsible to derive key insights from huge sets of data, build models around those, and take them to production.

  • Implementation
  • Analyze data to gain new insights, develop custom data models and algorithms to apply to distributed data sets at scale
  • Build continuous integration, test-driven development, and production deployment frameworks
  • Architecture - Design the architecture with the Data and DevOps engineers
  • Ownership - Take ownership of the accuracy of the models and coordinate with the stakeholders to keep moving forward
  • Releases - Take ownership of the releases and pre-plan according to the needs
  • Quality - Maintain high standards of code quality through regular design and code reviews.


Qualifications

  • Extensive hands-on experience in Python/R is a must.
  • Proficiency in ML/DL frameworks and tools (e. g. Pandas, Numpy, Scikit-learn, Pytorch, Lightning, Huggingface)
  • Strong command in low-level operations involved in building architectures for Ensemble Models, NLP, CV (eg. XGB, Transformers, CNNs, Diffusion Models)
  • Experience with end-to-end system design; data analysis, distributed training, model optimisation, evaluation systems, for large-scale training & prediction.
  • Experience working with huge datasets (ideally in TeraBytes) would be a plus.
  • Experience with frameworks like Apache Spark (using MLlib or PySpark), Dask etc.
  • Practical experience in API development (e. g., Flask, FastAPI).
  • Experience with MLOps principles (scalable development & deployment of complex data science workflows) and associated tools, e. g. MLflow, Kubeflow, ONNX
  • Bachelor's degree or equivalent experience in Engineering or a related field of study
  • 3+ years of AI engineering experience
  • Strong people, communication, and problem-solving skills


What to Expect when you Apply 

  • Exploratory Call 
  • Technical Round I/II
  • Assignment 
  • Cultural Fitment Round 


Perks and Benefits

  • Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data
  • Compensation - Best in Industry
  • Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)
  • Generous Device Policy - You get a Macbook Pro
  • Unlimited Leave Policy
  • 1 team offsite every year
  • Remote first culture


EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with dis abilities to perform the essential functions.

Read more
HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Nikhil Jain
Posted by Nikhil Jain
Remote only
4 - 8 yrs
Best in industry
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDB
+1 more

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. We currently have 600 employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.

Our Website: https://www.gohighlevel.com/

YouTube Channel: https://www.youtube.com/channel/UCXFiV4qDX5ipEDQcsm1j4g


Role & Responsibilities:

We are seeking a highly skilled Full Stack Developer to join our CRM team. The ideal candidate will have a strong background in Node.js and Vue.js and possess hands-on experience in various technologies and concepts.


  • Collaborate with cross-functional teams to design, develop, and maintain CRM applications and features
  • Responsible for implementing visual elements that users see and interact with in a web application
  • Build and optimize user interfaces using Vue.js for an exceptional user experience
  • Develop server-side logic and APIs using Node.js
  • Implement robust data storage and retrieval solutions with a focus on ElasticSearch, Data Indexing, Database Sharding, and Autoscaling
  • Integrate Message Queues, Pub-sub systems, and Event-Based architectures to enable real-time data processing and event-driven workflows
  • Handle real-time data migration and event processing tasks efficiently
  • Utilize messaging systems such as Active MQ, Rabbit MQ, and Kafka to manage data flow and communication within the CRM ecosystem
  • Collaborate closely with front-end and back-end developers, product managers, and data engineers to deliver high-quality solutions
  • Optimize applications for maximum speed and scalability
  • Ensure the security and integrity of data and application systems
  • Troubleshoot and resolve technical issues, bugs, and performance bottlenecks
  • Stay updated with emerging technologies and industry trends, and make recommendations for adoption when appropriate
  • Participate in code reviews, maintain documentation, and contribute to a culture of continuous improvement
  • Provide technical support and mentorship to junior developers when necessary


Qualifications:

  • Good hands-on experience with Node.Js and Vue.js (or React/Angular)
  • Strong understanding of ElasticSearch, Data Indexing, Database Sharding, and Auto Scaling techniques.
  • Experience working with Message Queues, Pub-sub patterns, and Event-Based architecture
  • Proficiency in Real-time Data Migration and Real-time Event Processing
  • Familiarity with messaging systems like Active MQ, Rabbit MQ, and Kafka
  • Expertise with MongoDB
  • Proficient understanding of code versioning tools, such as Git
  • Strong communication and problem-solving skills
  • Practical experience in mentoring engineers and doing code reviews


What to Expect when you Apply?

  • Exploratory Call
  • Technical Round I/II
  • Assignment
  • Cultural Fitment Round


Perks and Benefits:

  • Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data
  • Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)
  • Unlimited Leave Policy & remote first culture
  • 1 team offsite every year


EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and

whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Read more
HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Manish Pandey
Posted by Manish Pandey
Remote only
3 - 6 yrs
Best in industry
Artificial Intelligence (AI)
Machine Learning (ML)
SaaS
Product Management
Stakeholder management
+2 more

About HighLevel

Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform


https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 


About the role

HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions. 

Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.

As the Product Manager for Support AI, your key objectives are to:

  • Leverage AI/ML methodologies to intelligently respond to customer support queries.
  • Facilitate the support team by addressing product and technical requirements
  • Identify and implement effective strategies and processes to:
  • Improve the accuracy of the AI responses to suit the user inquiries
  • Reduce escalations to human support agent
  • Establish a robust knowledge base for the platform
  • Productize the support AI bot to be deployed for our parent accounts

This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.


Type - Full Time (Remote in India)


Your roles & responsibilities:


Strategy & Vision:

  • Establish the strategic direction and vision for the product features.
  • Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.


Product Planning and Roadmap:

  • Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
  • Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
  • Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.


Requirements Definition:

  • Conduct user research, interviews, and data analysis to gather insights and identify pain points.
  • Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.


Product Development and Launch:

  • Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
  • Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.


Stakeholder Communication:

  • Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
  • Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.


Performance Monitoring and Analysis:

  • Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
  • Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.


What we’re looking for;


  1. Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
  2. Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
  3. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
  4. Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
  5. User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
  6. Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.


Experience;

  • Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
  • Bachelor's degree in computer science, engineering, business, or a related discipline.
  • Familiarity with leading AI technologies and how SaaS support works



Why should you join us?


At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our


unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.


Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Read more
HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
Remote only
6 - 15 yrs
Best in industry
Team Management
Technical support
Performance management
Performance appraisal
SaaS

Who We Are:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.


Who You Are: 

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.


Essential Functions:

  • Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.


  • Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.


  • Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.


  • Being able to interpret data that translates into action to improve the team. 


  • Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.


  • Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.


  • Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.


  • Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.


  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations. 


  • Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 


  • Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.


  • Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.


Experience/Education/Certifications Required:

  • Associate's/ Bachelor's degree or equivalent experience
  • 5+ Years in management 
  • SaaS software experience
  • Several years running technical customer-facing teams.
  • Experience in managing a team of over 20+ 
  • Project management skills 
  • Leading a results-driven team 
  • People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
  • Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
  • The ability to build and maintain relationships internally with the team and with customers
  • Excellent listening, presentation and communication skills at all levels
  • The ability to partner with customers and team members in developing their strategic direction
  • The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
  • Strong customer-facing communication skills
  • Demonstrated data-driven approach to problem solving
  • Must be a go-getter and not afraid to ask questions
  • Must have basic computer and Excel skills


Language Skills Required Vs. Preferred: 

  • Fluent in English.
  • Demonstrated verbal and written communication skills.


EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

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HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Shahabaj Pattan Khan
Posted by Shahabaj Pattan Khan
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Remote only
1 - 3 yrs
Best in industry
Customer Success
Onboarding
Implementation
Technical support
Account Management

About Us:


Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.


About Role:


We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients


Responsibilities:


  • Own the whitelabel customer relationship for the lifetime of the customer
  • Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
  • Proceed to initial deployment which includes
  • Setting up access on apple / google accounts
  • Setting up listing specifics
  • Creating multiple security keys and putting them in the right systems in a secure and professional manner
  • Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
  • Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
  • Get user feedback, and take appropriate actions to ensure user satisfaction
  • Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
  • Provide regular reports on version updates and user feedback to the management team


Requirements:

  • Bachelor's degree in computer science or a related field
  • Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
  • Strong proficiency with using MacOS and good task management and multitasking skills
  • Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong attention to detail and problem-solving skills
  • Proficient in data entry and coordination of data across multiple data management systems.
  • Proficient in managing Google Sheets
  • Proven ability to work independently as well as in a team


If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.


Interested candidates should be ok with Rotational Shifts.


This role is 100% remote for residents of India.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

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HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Monica Sankule
Posted by Monica Sankule
Remote only
5 - 7 yrs
₹20L - ₹30L / yr
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDB
+7 more

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 30,000 customers, we need people like YOU to help us grow and scale even further in the coming years.


We currently have 700+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.


Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home!


About the role

We are looking for an experienced software engineer with strong technical and communication skills who has worked extensively on frontend and backend engineering systems that process large amounts of data at scale and manage services that handle thousands of requests every minute.


Currently, we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success. 


Your Responsibilities

  • Improve and create new lead capture domain models.
  • Build backend and frontend API features and architecture.
  • Work cross-functionally across our platform, experience, integrations, payments and marketplace teams.
  • Drive performance through benchmarking and optimization
  • Work with a wide range of systems, processes, and technologies to own and solve problems from end to end
  • Collaborate closely with our leadership team including engineers, designers, and product managers to build new features and products
  • Uphold high engineering standards and bring consistency to the many codebases and systems you will encounter.
  • Work on 1 to 2 products.
  • Create and improve lead capture tools like funnels, websites, forms, surveys, social media
  • Architect and build backend and frontend APIs and features

Your Core Skills

  • 5-7 years of experience as a full-stack software engineer worked on big scale projects and solved complex problems.
  • Proficient with various programming languages and tools such as but not limited to Javascript, TypeScript, Vue.js, NodeJS, and GraphQL
  • Must be able to work with a team and collaborate remotely.
  • You have an entrepreneurial mindset, are eager to take on different roles when necessary and know how to navigate a start-up environment.
  • You are fulfilled by being a generalist working on both the frontend, backend, and anything it takes to solve problems and delight users and take pride in working on projects involving a variety of technologies and systems.
  • Ability to stitch together many different services and processes together, even if you have not worked with them before.
  • Hold a great deal of empathy for your team and users, you are a steward of crafting great experiences.
  • Have great communication skills and can thrive in a highly collaborative environment when working cross-functionally with many stakeholders.
  • Driven by product quality, and innately know how to balance trade-offs with time to launch new features.
  • A keen eye for design and love to think about user flows and user experiences.
  • Must have experience with HTML5 and CSS3


Additional Skills

  • Experience with the Nuxt.js framework is a plus.
  • Experience with MongoDB profiling and query optimization.
  • Using CSS frameworks such as Bootstrap and TailwindCSS
  • Experience working in the GCP (Google Cloud Platform) ecosystem.
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HighLevel Inc.
at HighLevel Inc.
1 video
31 recruiters
Pritinanda Panda
Posted by Pritinanda Panda
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Remote only
3 - 9 yrs
Best in industry
Product Management
Product development

About High Level:

Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 220,000 small & medium businesses. Our remote team of 300+ professionals operates across 15 nations.

About the role:


We are seeking a talented and experienced Product Manager to join our team and drive the  development of our workflow automation capabilities.


Our Automation product serves over 120,000 monthly active accounts, automating more than 250,000 tasks per month through over 2 million executions. We aim to be the go-to automation platform that empowers individuals and businesses of all sizes to harness the full potential of automation and accomplish more in less time. As a PM, you will play a critical role in shaping the future of our product and SMBs in general.

As a Product Manager specializing in Workflow Automation, your role would involve overseeing the development and management of workflow automation products within the platform. You will work closely with cross-functional teams, including engineers, designers, marketers, and customer success to define, prioritize, and deliver innovative solutions that enable customers to streamline and automate their business processes.


Your roles & responsibilities:

Strategy & Vision:

  • Establish the strategic direction and vision for High Level's workflow automation
  • product features.
  • Make informed decisions about product roadmaps based on market trends,
  • customer needs, and competitive landscape.

Product Planning and Roadmap:

  • Collaborate with stakeholders to identify and prioritize user requirements and feature enhancements.
  • Collaborate with customers to identify their needs and current challenges, which would feed forward into the Product planning process.
  • Develop and maintain a detailed product roadmap for workflow automation, aligning it with the company's overall product strategy and goals.

Requirements Definition:

  • Conduct user research, interviews, and data analysis to gather insights and
  • identify pain points.
  • Translate user needs into clear and actionable product requirements, user
  • stories, and acceptance criteria.

Product Development and Launch:

  • Collaborate with engineering and design teams to ensure timely and high-quality
  • product delivery.
  • Plan and execute product launches, including creating go-to-market strategies,
  • coordinating marketing efforts, and driving user adoption and engagement of workflow automation features


Stakeholder Communication:

  • Communicate product plans, progress, and updates to internal teams and
  • stakeholders, including executives.
  • Act as a subject matter expert on workflow automation, providing guidance and
  • support to internal teams and external customers.

Performance Monitoring and Analysis:

  • Define and track key product metrics to evaluate product performance and drive
  • data-driven decision-making.
  • Monitor customer feedback and conduct competitive analysis to identify areas for What we’re looking for;
  • improvement and address customer pain points.

Domain Knowledge: Strong understanding of workflow automation concepts, technologies, integration frameworks and market trends.

Technical background: Ability to comprehend technical specifications, APIs, and integration frameworks. Comfort working with developers and understanding their requirements and constraints.

Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.

Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.

Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.

User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.

Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.


Experience;

  1. Minimum 2+ years as a Product Manager, preferably in SaaS, with expertise in workflow automation or related fields.
  2. Bachelor's degree in computer science, engineering, business, or a related discipline.
  3. Experience in building integrations for automation platforms (e.g., Zapier, Integromat, PabblyConnect, n8n) and familiarity with ETL pipelines or serverless/cloud functions are desirable but not mandatory.

Indicative Interview Process:

Please note that the sequence and number of rounds may vary based on candidature, interim feedback, and role requirements.

Step 1: Introductions & Exploratory Call, duration 30 mins

The step aims to introduce High Level to you and help answer questions about our Vision, Mission, & Roadmap and get to know you better!

Step 2: Product Round - Case study, duration 60 mins

This round assesses your product management skills and abilities across various dimensions, such as strategic thinking, process understanding, product judgment, and problem-solving.

Step 3: Tech Round, duration 60 mins

The goal of this is to understand your understanding of tech systems and your stakeholder management skills.

Step 4: Cultural Fitment Round, duration 60 mins

The goal is to assess cultural fit by discussing values, behaviors, traits, and other relevant aspects to ensure alignment between the candidate and the company's culture

Step 5: Compensation Communication, duration 30 minutes

This step focuses on sharing the offer details, including role, level, expectations, and compensation, based on previous discussions.

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritise the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

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