HighLevel Inc.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/wifi connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years. 

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.  

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

Who You Are: 

You are looking for an opportunity to bring your customer centric approach and thinking to an impactful role that allows you to perform various administrative and support tasks, including answering customer emails, chats and text messages, scheduling customer meetings, greeting customers and managing our video conferencing community room/lobby, in addition to tracking and maintaining customer entry logs and call queues. You will be a client facing facilitator to our team for intake of customers and well as following our culture and performance standards. 

You are comfortable assisting team members in a high-performance, high-accountability environment, and will leverage your excellent communication skills and working knowledge of time management, organization and administrative skills to support our customers and teams.

To be successful in this role, you will be confident, efficient, energetic, positive and optimistic while navigating a high-demand “virtual” room of customers and team members. You are the first impression for our customers to welcome, engage and field customer questions and inquiries directly to our representatives. Strong collaboration, time-management and prioritization skills are critical to the success of this role. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. 

What You’ll Be Doing:

• Duties to include: greeting customers, updating the call queue, managing lobby, responding to SMS and email; in addition to building templated customer accounts information when needed
• Answers video calls, chats and emails and will schedule appointments with team members 
• Organizes workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM
• Create best practices on waiting room etiquette and maintaining a great zoom room environment
• Enter data into spreadsheets or update office calendars
• Answer and route customer phone calls and oversee transfers
• Assist and send reviews for customers to complete and score/rate their customer experience
• Monitor and logging all systems and customer data to ensure they are up and running properly and timely service is provided
• Assisting and prioritizing at-risk and urgent customer needs in a quick fashion
• Responsible for pipeline organizing and creating task reminders for the team
• Increase your product knowledge and skills by participating in department meetings and trainings
• Other duties may be assigned and/or modified as business needs change

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Experience/Education/Certifications Required:

• Graduation required
• Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred
• Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred
• Experience answering high call volume calls and solving customer’s needs preferred
• Excellent phone, email and instant messaging communication skills
• Organization skills to keep accurate records and find important information quickly
• Time management skills to prioritize and complete a side variety of tasks throughout the day in a fast-paced environment
• Patience and listening skills to respond appropriate and interact positively with customers
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Emotional intelligence with the ability to adjust your communication style based on the nature of the call
• The ability to build lasting first impressions and relationships with customers
• Ability to work from home and “camera ready”, which requires a quiet workspace with little to no distractions
• Reliable high speed internet/WIFI connection at home with little to no interruptions
• Availability to work a flexible schedule which may include mornings, nights, weekends, and holidays
• Knowledge of HighLevel products and services preferred
• Intermediate MAC computer skills including use of multiple monitors and applications
• Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Location:

This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:

Today: 

• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time-frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.

Soon:

• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:

• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
• Strong technical aptitude, analytical and troubleshooting skills.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude.
• The ability to be a team-player as well as work independently. 
• Excellent note-taking skills.
• Experience with ticketing systems.
• Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.

Who You Are: 

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company. 

What You Will Be Doing:

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery. 
• Design, create and manage applications, and software integration/migration deployments. 
• Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases. 
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency. 
• Updates customer journey playbooks. 
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
•  Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions. 
• Other duties may be assigned and/or modified as business needs change

What You'll Bring:

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills. 
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks. 
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.

This role is 100% remote for residents of India.

EEO Statement:

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

About HighLevel:

Established in 2018, HighLevel Inc. stands as a leading B2B SaaS Platform dedicated to serving Marketing Agencies. Our mission is to deliver an all-encompassing solution for marketing agencies, equipped with cutting-edge tools and unparalleled client support. Serving a diverse clientele spanning digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers, we cater to various niches including real estate, dental & medical, local businesses, e-commerce, professional services, and field services.

At the core of our platform lies an extensive suite of products ranging from CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, to invoicing & payments, and beyond. Currently, our services support over 50,000 agencies and 400,000 small & medium businesses. Operated by a remote team of 900+ professionals spread across 15 nations, we continue to redefine the landscape of marketing agency solutions.

We encourage you to check out our youtube channel to learn more about our platform -

https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

About the team:

The Mobile App Product team is responsible for building the best-in-class mobile ecosystem for SMEs. We do this by building features that solve real-world problems for SMEs that improve agency stickiness for the platform.We also allow them to consolidate their offering to their clients in a single platform packaged under their white-labeled brand.

This team acts as a bridge between multiple product areas including Phone System, email systems, CRM, Reputation Management etc.

Position Summary:

GoHighLevel is looking for an SDET II for its Mobile team who is passionate about mobile testing and automation. You will be creating, maintaining, and automating test cases for the iOS and Android apps at GoHighLevel. In addition, we are developing innovative tools to boost our testing efficiency, debug failures, and make communicating results with HighLevel reports easy. You will be responsible for monitoring, analyzing and reporting test automation results. The ideal candidate will be technical, detail-oriented, creative, motivated, and focused on achieving results

At HighLevel, you will:

• Perform mobile testing(android/iOS apps) and mobile automation for mobile apps using BDD framework with tools-Appium/flutter driver/ etc
• Using a declarative paradigm for writing tests.
• Perform multi-mobile platform functional tests in different environments.
• Identify, isolate (in source code, and app), report, and track defects (functional and non-functional) to closure.
• Review requirements, and provide feedback on business completeness and testability.
• Review change requests (Git, Clickup) and provide a level of effort estimate of QA effort.
• Truly agile partnership with product owners and developers to progressively work towards improved efficiency in both business and technology.

What we look for:

• 3 to 5 years of experience working with mobile testing, API testing, and mobile automation(Appium/flutter driver/Espresso etc)
• Programming skills in any of the language/s -Java/Dart/Kotlin
• Ability to define, design, develop & maintain test automation frameworks
• Author manual test cases based on product specs and automate them as part of a feature delivery
• Ability to identify and root cause Automation test and app failures
• Support bi-weekly release regression of the apps by automation and manual testing and providing sign-offs
• Ability to formulate test strategies, test methodologies, and best practices
• Knowledge of Product life cycle, release metrics, and goals
• Understand the full lifecycle of Product development and understand release metrics.
• Team player who collaborates well in a fast-paced environment.
• Must be able to identify and learn new technologies quickly
• BE/B.tech in Computer Science, Computer Engineering, or equivalent is required

Good to have:

• Working knowledge of API testing
• Mobile automation using Flutter driver-based framework
• Knowledge of programming languages-Dart/Kotlin
• Knowledge of CI-CD tools such as Codemagic/Jenkins/Bitrise

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. We currently have 600 employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.

Our Website: https://www.gohighlevel.com/

YouTube Channel: https://www.youtube.com/channel/UCXFiV4qDX5ipEDQcsm1j4g

Role & Responsibilities:

We are seeking a highly skilled Full Stack Developer to join our CRM team. The ideal candidate will have a strong background in Node.js and Vue.js and possess hands-on experience in various technologies and concepts.

• Collaborate with cross-functional teams to design, develop, and maintain CRM applications and features
• Responsible for implementing visual elements that users see and interact with in a web application
• Build and optimize user interfaces using Vue.js for an exceptional user experience
• Develop server-side logic and APIs using Node.js
• Implement robust data storage and retrieval solutions with a focus on ElasticSearch, Data Indexing, Database Sharding, and Autoscaling
• Integrate Message Queues, Pub-sub systems, and Event-Based architectures to enable real-time data processing and event-driven workflows
• Handle real-time data migration and event processing tasks efficiently
• Utilize messaging systems such as Active MQ, Rabbit MQ, and Kafka to manage data flow and communication within the CRM ecosystem
• Collaborate closely with front-end and back-end developers, product managers, and data engineers to deliver high-quality solutions
• Optimize applications for maximum speed and scalability
• Ensure the security and integrity of data and application systems
• Troubleshoot and resolve technical issues, bugs, and performance bottlenecks
• Stay updated with emerging technologies and industry trends, and make recommendations for adoption when appropriate
• Participate in code reviews, maintain documentation, and contribute to a culture of continuous improvement
• Provide technical support and mentorship to junior developers when necessary

Qualifications:

• Good hands-on experience with Node.Js and Vue.js (or React/Angular)
• Strong understanding of ElasticSearch, Data Indexing, Database Sharding, and Auto Scaling techniques.
• Experience working with Message Queues, Pub-sub patterns, and Event-Based architecture
• Proficiency in Real-time Data Migration and Real-time Event Processing
• Familiarity with messaging systems like Active MQ, Rabbit MQ, and Kafka
• Expertise with MongoDB
• Proficient understanding of code versioning tools, such as Git
• Strong communication and problem-solving skills
• Practical experience in mentoring engineers and doing code reviews

What to Expect when you Apply?

• Exploratory Call
• Technical Round I/II
• Assignment
• Cultural Fitment Round

Perks and Benefits:

• Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data
• Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)
• Unlimited Leave Policy & remote first culture
• 1 team offsite every year

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and

whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way!

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

About HighLevel 

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years. We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/ 

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Role & Responsibilities 

Looking for a senior AI engineer for the platform team. The ideal candidate will be responsible to derive key insights from huge sets of data, build models around those, and take them to production.

• Implementation - 
• Analyze data to gain new insights, develop custom data models and algorithms to apply to distributed data sets at scale
• Build continuous integration, test-driven development, and production deployment frameworks
• Architecture - Design the architecture with the Data and DevOps engineers
• Ownership - Take ownership of the accuracy of the models and coordinate with the stakeholders to keep moving forward
• Releases - Take ownership of the releases and pre-plan according to the needs
• Quality - Maintain high standards of code quality through regular design and code reviews.

Qualifications

• Extensive hands-on experience in Python/R is a must.
• Proficiency in ML/DL frameworks and tools (e. g. Pandas, Numpy, Scikit-learn, Pytorch, Lightning, Huggingface)
• Strong command in low-level operations involved in building architectures for Ensemble Models, NLP, CV (eg. XGB, Transformers, CNNs, Diffusion Models)
• Experience with end-to-end system design; data analysis, distributed training, model optimisation, evaluation systems, for large-scale training & prediction.
• Experience working with huge datasets (ideally in TeraBytes) would be a plus.
• Experience with frameworks like Apache Spark (using MLlib or PySpark), Dask etc.
• Practical experience in API development (e. g., Flask, FastAPI).
• Experience with MLOps principles (scalable development & deployment of complex data science workflows) and associated tools, e. g. MLflow, Kubeflow, ONNX
• Bachelor's degree or equivalent experience in Engineering or a related field of study
• 3+ years of AI engineering experience
• Strong people, communication, and problem-solving skills

What to Expect when you Apply 

• Exploratory Call 
• Technical Round I/II
• Assignment 
• Cultural Fitment Round 

Perks and Benefits

• Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data
• Compensation - Best in Industry
• Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)
• Generous Device Policy - You get a Macbook Pro
• Unlimited Leave Policy
• 1 team offsite every year
• Remote first culture

EEO Statement: At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with dis abilities to perform the essential functions.

This role is 100% remote for residents of India.

Shift time - 7.30PM - 4.30AM

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, all things marketing operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.

Who You Are:

You are looking for an opportunity to bring your creative, organized, and strategic thinking to a role that allows you to impact the success of others. Leveraging your sales-minded entrepreneurial spirit through creative outreach strategies to engage and recruit potential affiliates to join the HighLevel program. Your excellent communication skills and working knowledge of the marketing technology landscape will serve you well as you impact and expand the largest channel of HighLevel customer acquisition.

What You Will Be Doing:

• Measure success against affiliate program growth KPIs and metrics
• Regularly collaborate with Sales, Marketing, and Departmental leadership to develop and deploy ongoing Affiliate recruitment strategies
• Prospect and identify an ongoing targeted list of potential affiliates
• Create personalized strategies for existing affiliate quarterly goals and targets
• Orchestrate existing and prospective affiliate landing pages and pre-defined affiliate offers
• Other duties may be assigned

What Youll Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree or Equivalent SaaS Experience required
• 0-2 Years of Digital Marketing, Agency Sales, Account Management or Business Development experience
• Working Knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
• Comfort in public speaking and presentations to a variety of audiences
• Proficiency in professional writing and or basic copywriting skills
• A strong technical aptitude to help our users succeed with the HighLevel software
• Experience working with and or ability to learn the use of various CRM Systems
• Working Knowledge of the following applications strongly preferred
• Google Suite, Zoom, Facebook, Instagram, Linkedin and other social media

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

About HighLevel 

Company Overview: Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a dynamic B2B SaaS Platform dedicated to serving Marketing Agencies. Our mission is to become the ultimate solution for marketing agencies, providing them with the cutting-edge tools needed to excel in their work. HighLevel empowers agencies to efficiently serve their clients by offering a comprehensive suite of industry-leading solutions. Our diverse clientele includes digital marketing agencies, advertising agencies, SEO agencies, call centers, sales agencies, and freelancers, spanning various niches such as real estate, dental & medical, local businesses, e-commerce, professional services, and field services.

Our robust platform encompasses a wide range of product areas, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, among others. HighLevel currently serves over 20,000 agencies and 220,000 small to medium-sized businesses, with a globally distributed team of over 300 professionals operating remotely across 15 nations.

We're looking for an Associate People Operations - Technology to support our fast-growing teams in India. This role would be a key pillar of the People Operations Team, who assists employees and managers with their People support needs- someone who is passionate about finding ways to best support our employee base. As a People Operations Specialist, you will collaborate with people business partners, and business leaders to design processes and control, diagnoses process failures, and automates processes, to help the organization grow and ensure the best experience for our employees. Next to your generalist duties, you will be a subject matter expert in one or more of the employee lifecycle programs.

Key Responsibilities:

• Ensure the successful execution of critical people operations processes, including onboarding, reference checks, and offboarding, crucial aspects of the employee lifecycle.
• Take complete ownership of employee documentation, encompassing contracts, amendments, and all other items relevant to the employee lifecycle.
• Be accountable for maintaining accurate data, including employee records and information changes such as promotions, terminations, and transfers.
• Manage the monthly employee payroll in collaboration with the payroll subject matter expert.
• Provide ad-hoc administrative support to other HR functions as necessary, aligned with business requirements.
• Organize quarterly co-locations, team gatherings, offsite planning and execution, travel arrangements, and seasonal merchandise.
• Coordinate with finance and external vendors for purchase orders, e-way bills, delivery challans, comparative statements, invoice submissions, and payment follow-ups.
• Support the people partner team in addressing employee grievances and requests.
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Requirements:

• 3-7 years of experience in a generalist role, preferably within a growth-stage tech company.
• Comprehensive understanding of the entire employee lifecycle, with the ability to recommend process-oriented and operational solutions for enhancing the employee experience.
• Adaptability and willingness to work in a fast-paced, changing environment.
• Ability to multitask and quickly learn processes for more efficient and effective results.
• Excellent verbal and written communication skills, capable of effective communication across various levels within the company.
• Strong problem-solving and organizational skills, managing multiple priorities in a dynamic and occasionally ambiguous environment.
• Excellent interpersonal skills, establishing robust relationships across all levels and functions.
• Tech-savvy, with experience in HRMS/other HR tools preferred.
• Proficient in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

HighLevel | (Remote Opportunity)

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, all things marketing operating system that creates limitless opportunities for our customers. With over 50,000 customers, we need people like YOU to help us grow and scale even further in the coming years. We currently have 900+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above

all, encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

About the team

The Expansion Products team is responsible for driving volumetric & usage based upgrades and upsells within the platform to maximize revenue potential (apart from the subscription revenue). We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand. The expansion products team focuses exclusively on products that can demonstrate adoption, drive up engagement in target segments and are easily monetizable. This team handles multiple product areas including Phone System, email system, online listing integration, WordPress Hosting, Memberships & Courses, Mobile Apps, etc.

Role & Responsibilities

We are looking for an experienced software engineer with strong technical and communication skills who has developed full stack web apps, created solid APIs and beautiful interfaces for consuming them in user friendly apps. Focusing on details and well written self documented code are essential for this position. You can expect to collaborate with a solid team of designers, product managers, developers and testers on a daily basis. You must be experienced in building highly scalable and resilient systems that can meet our customer needs.

Responsible for developing scalable backend services for memberships & courses.

Taking the lead in designing, developing and managing APIs, services.

Creating / customizing various components and web applications in Vue.js

Work with a great team of developers, designers and QA testers.

Reviewing, writing clean, tested, manageable code for services that scale to affect thousands of users everyday.

Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.

Qualifications

Solid Experience in Full stack engineering with Node.js and modern Javascript frameworks like Vue.js[preferred], React.js, Angular.

Proficient in building scalable applications and should be comfortable understanding the flow of the software.

Experience with relational/non-relational databases ex: MySQL / MongoDB / Firestore and have used them to build backend services.

Ability to design and build web services, and integrations with third parties through API

Proficient understanding of code versioning tools such as Git / SVN

Experience with GCP technologies.

Experience with Stripe integrations.

Experience building media streaming applications.

What to Expect when you Apply

Exploratory Call

Technical Round I/II/III

Cultural Fitment Round

Perks and Benefits

Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2

Billion+ message events, and more than 40 TeraBytes of data

Compensation - Best in Industry

Learning - Work with a team of A-players distributed across 15 countries who

move fast (we have built one of the widest products on the market in under 3

years)