HighLevel LLC Careers

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more? Check out our website: www.gohighlevel.com

Who You Are:

If you are passionate about digital marketing, tech, and relationships, this may be your dream role! In addition to passion, we are looking for a Social Content and Engagement Manager who has excellent written/verbal communication skills, enjoys seeking out operational improvements, thrives in a flexible environment, and see problems as opportunities!

What You'll Bring:

• High School Diploma or equivalent required, applicable degree is a plus, but not necessary
• 2+ years of Customer Relations or Customer Service experience
• 1+ years of previous experience in managing and moderating a large and active (5k+ members) Facebook Community Preferred
• Demonstrated experience and success in building and maintaining an online community across any social platform
• Experience with marketing software is a plus!
• Excellent English written and verbal communication skills
• Ability to engage customers over phone, video calls, and emails as the situation requires
• Demonstrated ability to solve problems and manage conflict.
• Strong organizational skills and ability to manage multiple priorities at once
• Desire and ability to work in a fast-paced start-up environment where your contributions matter, leading to significant personal career growth
• Ability to work well independently and as a member of a highly integrated and diverse team

What You’ll Do:

This is a vital position responsible for maintaining a positive, healthy, and enthusiastic community of High Levelers across all social channels, especially within our Facebook group!

• Community engagement and moderation across Facebook, Instagram, Twitter, LinkedIn, etc. for multiple projects simultaneously
• Strategize on social media tactics and engaging & informative content to cultivate the community
• Recommend and onboard scalable software solutions to support communication channels & build revenue streams
• Provide solutions for any community/client troubleshooting needed, using a high level of discretion to solve concerns quickly and thoroughly
• Identify, cultivate, and engage special advocates and enthusiasts.
• Collaborate internally on content and/or foster collaboration agreements with content creators to contribute to our newsletter
• Collecting users' feedback and improvement proposals
• Brainstorm ways to improve the community experience

At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skillsets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way.

• Delivery

• SRE focuses on improving software delivery by improving the release management tooling and processes.

• They have a wide understanding of the system and application architecture and have a strong observability background.

• SRE approaches problems from the operational perspective and collaborates closely on finding an optimal solution that will safely and quickly deliver code to various supported environments.

• SREs are tasked with ensuring shortening the software delivery times by innovative solutions & methods to existing established tools and infrastructure.

• Scalability

• SRE focuses on the application side by improving the architecture as HighLevel continues growing. They work to provide data to development teams to enable them to prioritize reliability and performance improvements through application changes and improved use of the infrastructure resources.

• They have a strong development background (expected to continuously contribute to codebases) in multiple stacks and have a good grasp of observability and systems operations.

• SREs operate on a long-term horizon. With an aim to prevent S1 incidents by making sure that we have a system that is elastic to meet demand.

• Analyze existing, create, and maintain new SLOs

• Troubleshoot, evaluate and resolve operational challenges contributing to defined SLOs.

• Define, improve, and engage in adapting architectural application bottlenecks as observed. Work with other engineering stakeholders on resolving larger architectural bottlenecks. Work in close collaboration with software development teams to consult on scaling concerns. Contribute to the future roadmap of software development teams and establish strong operational readiness across teams. Work to enable other teams to scale through automation, knowledge-sharing, and self-service activities.

• Scale systems through automation, improving change velocity and reliability.

• Environment Automation

• SRE focuses on provisioning various environments and automating every operational aspect of the application lifecycle. They have a strong operational background, but their strength is in converting regular manual actions into repeatable automated tasks.

• Automating every operational task is a core requirement for this role.

• (For example, package updates, configuration changes across all environments, creating tools for automatic provisioning of user-facing services, etc.)

• Responding to platform emergencies, alerts, and escalations from Customer Support.

• Ensure systems exist to manage software life cycles (e.g. Operating Systems) with a minimum of manual effort.

• Develop a fully automated multi-environment observability stack based on the existing SaaS system, and extend it to predict capacity needs based on usage patterns. Plan for new service roll-outs, expansion, and capacity management of existing services, and optimize their resource consumption.

• Cloud Efficiency Engineering

• SRE focuses on improving our overall utilization of cloud provider resources. This includes improving tooling and adoption of tagging/labeling, analyzing and leveraging the use of discounting tools such as RIs and CUDs, and collaborating across various teams to increase efficienciency.

• Establish clear ongoing cloud efficiency metrics, highlighting both how we should measure success and identifying methods to achieve those improved results.

• Understand and instrument discounting mechanisms in collaboration with our cloud infrastructure providers. Implement tools, practices, and processes to enable other teams to contribute to efficiency in their areas.

• Plan and implement needed changes in our cloud environments to drive better observability of usage and improved efficiency.
  
  

• You have proven experience (10+ years) demonstrating hands-on technical leadership and business impact in combining software engineering skills with systems engineering skills to solve complex automation and reliability challenges

• You have deep technical experience with cloud providers, containerization technologies, automated deployment frameworks, orchestration frameworks, monitoring, logging, alerting, system internals, networking, databases, distributed systems, and service-oriented architecture

• You have the skills to implement load, stress, performance, and reliability testing standards at scale to improve service, platform, and infrastructure resiliency

• You demonstrate clear decision-making and good trade-offs in complex situations comprising multiple opinions, needs, teams, technologies, cloud providers, and architectural settings

• You communicate effectively with stakeholders ranging from executives to junior engineers across the breadth and depth of the engineering organization

• You exemplify high accountability, integrity, and resilience to maintain focus on both big-picture goals and milestones to get there

• You enable the engineering organization to innovate and deliver with greater speed and safety
  
  

• Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data

• Compensation - Best in Industry

• Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)

• Generous Device Policy - You get a Macbook Pro

• Unlimited Leave Policy
• 1 team offsite every year
• Remote first culture

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more? Check out our website: www.gohighlevel.com

Who You Are: 

An experienced billing professional who is passionate about giving customers an easy, simple and accurate billing experience with HighLevel.  Owning the HighLevel billing process from end to end, you will play a key role in delivering outstanding customer service, managing a high volume of billing accounts, implementing updated procedures and controls for the department as well as all related process/system improvements where needed. 

What You Bring:

• 1 to 3 years of experience in Billing/Invoicing
• Experience working with payment processing platforms especially with Stripe or similar payment gateway.
• Previous customer service experience in a relevant capacity - even better if you’ve been in Customer Success or Tech Support.
• Excellent written/verbal English communication skills required, fluency in other languages is a plus!
• B2B Marketing or SaaS experience preferred
• Ability to easily adapt to CRM systems and automation tools.
• You can maintain a positive, empathetic, and professional attitude to customers/clients at all times.
• Ideally, you LOVE tech, marketing, and are constantly learning new things.

What You Will Do:

Day-to-Day: On a day-to-day basis you will be building strong relationships with our clients to ensure a  successful experience with HighLevel products and services. This may include:

• Fielding and servicing all direct customer inquiries and requirements, working in conjunction with the internal teams in accordance with agreed strategies and business plans.
• Daily correspondence through any number of channels, including video conferencing, email, chats, phone and social media inquiries 
• Providing customer service on small to midsize accounts of moderate complexity.
• Providing regular status reports and communication on the progress of client concerns, issues, and bugs both internally and externally.
• Conducting product training to clients as needed.
• Addressing and resolving customer conflicts in an effective and professional approach.
• Acting as a liaison with colleagues throughout all HighLevel departments to drive a common strategy.

Why Work at HighLevel?

• Collaborative, high performing team-oriented environment, with a strong corporate culture and collective mission
• Competitive base salary
• Stock Option Plan
• Competitive health benefits
• Competitive PTO
• Opportunity to work in a high-growth and exciting SaaS business, with a solid financial position and ambitious growth plans

HighLevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law.

Job Timings : 4:30PM to 01:30 AM IST

• Design optimized, reusable, scalable and cost-effective infrastructure for microservices

• Maintaining IAC across the complete stack including CI/CD, monitoring, microservices, routing, databases, etc.

• Enhance the current deployed SW development infrastructure to achieve high productivity using DevOps

• Working on the observability stack - metrics, logs, trace

• Architecting, designing, developing solutions using the ELK stack and NodeJs
• Take ownership of the product releases, pre-plan and scale the infrastructure accordingly

• Maintain high standards of code quality through regular design and code reviews. 

• 3+ years of engineering experience

• 2+ years of core experience on a DevOps engineering role

• Must have working experience and proficiency in Docker, Kubernetes, Helm

• Must be well versed with DevOps architectural patterns, best practices, CI/CD practices using various DevOps tools like Jenkins, GitLab

• Experience with common automation tools especially Terraform is a strong plus

• Programming experience in Nodejs is plus

• Experience of self hosting database using kubernetes is plus

• Bachelor's degree or equivalent experience in Engineering or related field of study

• Strong people, communication, and problem-solving skills

• Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data

• Compensation - Best in Industry

• Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)

• Generous Device Policy - You get a Macbook Pro

• Unlimited Leave Policy
• 1 team offsite every year
• Remote first culture

• Extract - Access and extract data from a variety of sources. Clean, prepare and optimize data at scale for ingestion and consumption.

• Implementation - Analyze data to gain new insights, develop custom data models and algorithms to apply to data sets

• Architecture - Design and self-host a cost-efficient architecture that is able to handle multiple Terabytes of data efficiently

• Ownership - Take ownership of the delivery timeline and coordinate with the stakeholders to keep moving forward

• Releases - Take ownership of the releases, pre-plan and scale the infrastructure accordingly

• Quality - Maintain high code quality standards through regular design and code reviews. 

• Experience in open-source technologies and self-hosting the end-to-end infrastructure to drive cost-efficiency is a must
• Experience working with massive datasets (ideally in TeraBytes) would be a huge plus
• Extensive hands-on experience in R/python is a plus

• Bachelor's degree or equivalent experience in Engineering or a related field of study

• 2+ years of data engineering experience

• Strong people, communication, and problem-solving skills

• Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data

• Compensation - Best in Industry

• Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)

• Generous Device Policy - You get a Macbook Pro

• Unlimited Leave Policy
• 1 team offsite every year
• Remote first culture

Founded in 2018, HighLevel Inc. ( www.gohighlevel.com ) is a two tier B2B SaaS Platform focussed on Marketing Agencies. We aspire to be a one stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 200+ strong team that works entirely remote across 15 nations. 

We encourage you to check out out youtube channel to learn more about out platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g  

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focused on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers

HighLevel Inc is looking for multiple QA Engineers / Testers to join its full time remote workforce in India. You will be responsible for ensuring that the new releases we make for features, enhancements or new products meet the strict standards of quality & consistency. The buck stops at you and you will have the final say on the correctness, reliability & consistency of our builds. You will prepare detailed test cases that ensure coverage in our complex platform and you will help developers identity & replicate any inconsistencies. You will also work closely with support teams to reproduce reported bugs and communicate them to developers and product teams. 

Type - Full Time (Remote in India)

1. Owning the quality of any deliverables including new features and enhancements. 
2. Working closely with the product/engineering team in understanding the requirements and user 
3. workflow. 
4. Identify quality assurance process bottlenecks and suggest actions for improvements. 
5. Writing highly efficient manual test cases and performing functional, adhoc and regression 
6. testing. 
7. Strong organizational and problem solving skills with great attention to detail, including the 
8. ability to track multiple test executions simultaneously and synthesize the results.

1. You place quality over any other virtue.
2. 2+ years experience in testing web applications
3. Experience in using defect tracking system to report, track and resolve defects. 
4. Experience with API testing and performance testing with tools such as JMeter, Postman. 
5. Understanding of HTML,CSS,JS and browser debugging/console tools 
6. Test automation experience such as Selenium ,Cypress or any other framework. 
7. Hands-on experience with both white box and black box testing. 
8. Good knowledge of working with at least one Source control system - Git,SVN etc. 
9. Good understanding of the Agile software development methodology (Kanban or Scrum) and QA's role in it

1. Prior experience in B2B SaaS or a CRM product or in a complex web based software product with multiple product areas utilizing multiple services and technologies
2. Experience working in cross-functional teams

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more? Check out our website:  www.gohighlevel.com

Who You Are:

Do you like building out a team, providing key data insights for business leaders and enjoy working in a fast paced environment? HighLevel is seeking an experienced Manager, Data Analytics who is interested in leading our data analytics team in turning data into actionable insights that will drive business decisions. 

Our candidate will work US hours to align with the VP, Revenue Operations and work a shift from 4:30 PM to 12 AM.

What You Will Do:

• Manage, lead, and develop a high-performance team
• Lead the design, implementation and operation of data structures for analytics
• Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.
• Build rich, dynamic reports and analyses using modern reporting tools 
• Explain what the data says and what it doesn’t
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary data sources including Stripe, Chartmogul, Pendo and the HighLevel app, and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Participate in annual planning and monthly forecasting process to help build the most predictive and accurate forecasts
• Determine best way to visualize results of analysis and communicate the key metrics of the company to HighLevel employees, executives, Board of Directors and potential investors

What You Bring:

• BS in Mathematics, Economics, Computer Science, Information Management or Statistics
• 5+ years of experience managing data and analytics teams
• Technical expertise in data models, database design development, data mining, and segmentation techniques
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SQL)
• Expert at building rich, dynamic reports and analyses using modern reporting tools (Tableau)
• Experience using analytics tools to render dynamic reports, illustrating aggregations, statistics, behavior, trends, and predictions
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing, and presenting findings
• A curious mind and are a creative problem solver

Why Work at HighLevel?

• Collaborative, high performing team-oriented environment, with a strong corporate culture and collective mission
• Competitive base salary
• Stock Option Plan
• Competitive health benefits
• Competitive PTO
• Opportunity to work in a high-growth and exciting SaaS business, with a solid financial position and ambitious growth plans

HighLevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and fast growing SaaS company, they caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more? Check out our website:  www.gohighlevel.com

Who You Are:

HighLevel is seeking a Data Analyst to join our team who has a passion for turning data into actionable insights that will drive business decisions. 

What You Will Do:

• Translate questions into data analytics to support insights
• Build rich, dynamic reports and analyses using modern reporting tools 
• Explain what the data says and what it doesn’t
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
• Acquire data from primary data sources including Stripe,Chartmogul, Pendo and the HighLevel app, and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Work with management to prioritize business and information needs
• Locate and define new process improvement opportunities
• Participate in annual planning and monthly forecasting process to help build the most predictive and accurate forecasts
• Determine best way to visualize results of analysis and communicate the key metrics of the company to HighLevel employees, executives, Board of Directors and potential investors

What You Bring:

• Bachelor’s Degree
• 3+ years of experience as a Data Analyst or similar role
• Technical expertise in data models, database design development, data mining, and segmentation techniques
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SQL)
• Expert at building rich, dynamic reports and analyses using modern reporting tools (Tableau)
• Experience using analytics tools to render dynamic reports, illustrating aggregations, statistics, behavior, trends, and predictions.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing, and presenting findings
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics
• A curious mind and are a creative problem solver

Why Work at HighLevel?

• Collaborative, high performing team-oriented environment, with a strong corporate culture and collective mission
• Competitive base salary
• Stock Option Plan
• Competitive health benefits
• Competitive PTO
• Opportunity to work in a high-growth and exciting SaaS business, with a solid financial position and ambitious growth plans

HighLevel is committed to providing equal employment opportunities to all qualified individuals without regard to sex (gender), race, color, religion, age, disability, national origin, pregnancy, marital status, military status, sexual orientation, gender identity, genetic history or any other class or category prohibited by applicable law.

• Implementation - 
• Analyze data to gain new insights, develop custom data models and algorithms to apply to distributed data sets at scale
• Build continuous integration, test-driven development, and production deployment frameworks

• Architecture - Design the architecture with the Data and DevOps engineers

• Ownership - Take ownership of the accuracy of the models and coordinate with the stakeholders to keep moving forward

• Releases - Take ownership of the releases and pre-plan according to the needs
• Quality - Maintain high standards of code quality through regular design and code reviews.

• Extensive hands-on experience in R/python is a must

• Experience in setting up infrastructure to implement the models in a distributed system would be a huge plus
• Experience working with huge datasets (ideally in TeraBytes) would be a plus

• Bachelor's degree or equivalent experience in Engineering or a related field of study

• 2+ years of AI engineering experience
• Strong people, communication, and problem-solving skills

• Impact - Work with scale, our infrastructure handles around 5 Billion+ API hits, 2 Billion+ message events, and more than 40 TeraBytes of data

• Compensation - Best in Industry

• Learning - Work with a team of A-players distributed across 15 countries who move fast (we have built one of the widest products on the market in under 3 years)

• Generous Device Policy - You get a Macbook Pro

• Unlimited Leave Policy
• 1 team offsite every year
• Remote first culture

About the Role:

HighLevel is looking for a Technical Recruiter who is passionate about working with software engineers and technical professionals, including Software Engineers, Infrastructure, Mobile Engineering, UI Engineers, Design, and Product Managers. 

You will develop job descriptions, schedule intake meetings with the hiring managers, and research tech platforms to source active and passive candidates. 

About You:

You are comfortable taking the lead in building and developing engineering talent pipelines. You thrive in finding passive talent in a competitive market and landing high-quality Engineering and Product hires. As the subject matter expert, you deliver market insights back to peers and business partners to drive sourcing strategy decisions. With experience leading and mentoring other recruiters, you are also focused on driving process improvements and creating a fantastic candidate experience! 

You will:

• Manage the full-cycle recruiting process from kick-off meetings with hiring managers to sourcing/screening to closing candidates across various engineering and product roles.
• Proactively source top talent, gain candidate interest, and pitch candidates on HighLevel's mission and core values.
• Oversee and manage a detail-oriented process with recommendations for process improvements.
• Support innovative, scalable solutions that achieve HighLevel's business goals. 
• Effectively communicate and negotiate all pieces of an offer package.
• Partner with VP of People and HR team to create an employer brand that highlights HighLevels employee value proposition. 
• Mentor/coach junior recruiters to build a robust recruiting organization.
• Establish and build trust with hiring teams and stakeholders to maintain a great working relationship.

You Have:

• 4+ years of experience managing a full-cycle recruitment process for Engineering talent, either in house or agency
• Experience working for a fast-paced, tech organization partnering with senior leadership and management teams on hiring initiatives
• Knowledgeable of complex technical stacks (javascript, node js), engineering infrastructure, and general engineering recruitment best practices 
• Ability to write complex search queries and boolean search strings for sourcing across multiple platforms
• Comfortable interfacing directly with hiring managers, including Director and VP level technical leaders
• Familiarity with social media and other professional networks (Shortcut, Github) for technical sourcing

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. As a profitable, disruptive, and growing SaaS company, it caught the eye of many and recently raised $60M in funding. Headquartered in Dallas, Texas, many team members work for the company remotely from around the world while maintaining a strong company culture and work-life balance. Want to learn more? Check out our website: www.gohighlevel.com

Why Work at HighLevel? 

• Collaborative, high performing, team-oriented environment, with a strong corporate culture and collective mission
• Competitive base salary
• Stock Option Plan
• Competitive health benefits
• Competitive PTO
• Opportunity to work in a growing and exciting business, with a solid financial position and ambitious growth plans.