Customer Support Officer

To manage the overall operations and sales performance of the interior design and home décor store. The Stores Sales Manager is responsible for achieving sales targets, ensuring excellent customer experience, supervising the design consultants and sales team, and maintaining the brand’s premium standards in store presentation and service.

Key Responsibilities:

1. Sales & Revenue Management

• Achieve monthly and quarterly sales targets for the store.
• Drive conversion rates by ensuring strong customer engagement and effective product presentation.
• Monitor sales trends and customer preferences to suggest improvements in product mix and display.
• Implement promotional campaigns and sales strategies to boost revenue.

2. Team Leadership & Performance

• Supervise, train, and motivate the sales and design consultant team to deliver high-quality service.
• Conduct daily briefings and set individual sales goals.
• Monitor staff performance and provide regular feedback and coaching.
• Ensure proper shift scheduling and adequate manpower coverage.

3. Customer Experience & Service Excellence

• Ensure every customer receives professional interior design consultation and personalized service.
• Handle escalations or special client requests efficiently.
• Maintain client relationships for repeat and referral business.
• Oversee post-sales follow-ups, installation coordination, and satisfaction feedback.

4. Store Operations & Visual Merchandising

• Maintain store ambience, layout, and visual display standards as per brand guidelines.
• Ensure accurate stock management and inventory control.
• Coordinate with logistics and warehouse teams for product deliveries and replenishments.
• Ensure store cleanliness, safety, and maintenance compliance.

5. Reporting & Coordination

• Prepare daily, weekly, and monthly sales reports.
• Track key performance metrics (footfall, conversion, average ticket size, etc.).
• Collaborate with marketing, design, and operations teams for smooth execution of campaigns and projects.
• Provide feedback to management on market trends, competitor activity, and customer insights.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Interior Design, Marketing, or related field.
• 5–8 years of retail sales experience, preferably in interior design, home décor, furniture, or luxury retail.
• Proven experience in managing store teams and achieving sales targets.
• Strong understanding of interior design products and customer consultation process.

Key Skills Required:

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Customer-centric mindset with focus on quality service.
• Sales-driven and result-oriented approach.
• Good knowledge of visual merchandising and store operations.
• Proficiency in MS Office and CRM software.

Performance Indicators (KPIs):

• Monthly sales achievement vs. target.
• Conversion rate and average ticket value.
• Customer satisfaction and feedback ratings.
• Store presentation audit score.
• Employee productivity and retention.

Role Summary

We are seeking dynamic and motivated individuals to join our Sales & Marketing team as Property Specialists. In this role, you will be the first point of contact for potential clients, creating a strong first impression and helping them navigate the buying and selling process. This position offers a mix of office and on-site work, giving you the opportunity to collaborate closely with the Sales team and support client visits.

Key Responsibilities

• Call and engage with a specific number of qualified leads per month for property buying and selling.
• Communicate with property owners to understand their requirements.
• Virtually showcase apartments to prospective buyers and assist the Sales team in closing deals.
• Maintain accurate and timely data entry in the CRM system.
• Generate dashboards and reports from CRM for stakeholders.
• Build and maintain a database of potential and current sellers/buyers.
• Coordinate with Operations team for home inspections.
• Explain and demonstrate property features to clients.
• Stay updated on competing products and services in the market.
• Work towards achieving monthly sales targets with the Sales and BD team.

What We’re Looking For

• 1–4 years of experience in a calling or customer-facing role (real estate experience preferred but not mandatory).
• Strong communication skills in English (knowledge of an additional Indian language is a plus).
• Organisational and multitasking skills with attention to detail.
• Enthusiasm to learn and adapt to CRM systems for reporting and record maintenance.
• Ability to thrive in a fast-paced, target-driven environment.
• Willingness to work on weekends (as they are peak days in real estate).
• Positive, collaborative, and motivated mindset.

Why Join Us?

• Exciting opportunity in a fast-growing real estate sector.
• Exposure to both office and on-site sales activities.
• Supportive work environment with learning opportunities.
• Cab service available for women employees post 7:30 PM.

Location: Shanti Nagar, Bangalore

Work Days: Either Tuesday to Sunday or Wednesday to Monday

Work Hours: 10:00 AM – 7:00 PM

Language Requirement: English communication is mandatory

Experience: Minimum 1+ years in a calling role

Cab Facility: Provided after 7:30 PM (for women only)

1. Managing social media pages with a digital growth strategy.
2. 2. Coming up with online contests for audience engagement.
3. 3. Creating strategies for brand promotion and increasing the brand's visibility.
4. 4. Working on monthly calendar management, creative content, blogs, social media growth strategies, digital ads, and organic strategies.
5. 5. Working on engagement with bloggers.
6. 6. Interested to learn about Website updates and website optimization in terms of content and SEO.
7. 7. Copywriting for social media posts, promotional emails, and other marketing ideas
8. 8. Design and present new social media campaign ideas
9. 9. Track, report, and analyze campaign performance to foresee and resolve issues before they occur daily and proactively.
10. 10. Lead and manage media campaigns with definite conclusions and actions
11. 11. Identify and evaluate new campaign opportunities and growth initiatives and convert them into short-term or long-term projects with estimated timelines and expected results
12. 12. Participate in departmental or cross-team meetings to communicate results and issues
13. 13. Audit accounts periodically and suggest any optimization changes related to account structure and optimization to improve the content
14. 14. Generate weekly and monthly reporting for all digital marketing campaigns assessed against ROI and KPIs
15. Requirements: SEO, SEM, Video Editing skills, Content writing 
16. Qualifications in the relevant field is mandatory Exceptional organizational and multitasking abilities. 
17. Strong interpersonal and communication skills. Ability to maintain confidentiality and handle sensitive information.

Role Responsibilities:

• Development and Maintenance of REST APIs: Lead the creation and management of our RESTful APIs, ensuring top-notch performance and alignment with evolving requirements.
• Proficiency in Coding: We're in search of expertise in Python or equivalent programming languages. Your coding skills will play a pivotal role in delivering high-quality (efficient, reusable, testable, and scalable) solutions.
• Unit and Integration Testing: Apply your expertise to craft unit and integration tests, upholding code quality and reliability.
• Version Control Systems: Proficiency in Distributed Version Control Systems is vital for seamless collaboration during development.
• Elasticsearch Expertise: Having valuable experience with Elasticsearch is a plus, given its critical role in data retrieval and search functionalities.
• NOSQL Database Familiarity: Knowledge of NOSQL databases like Cassandra and MongoDB will be advantageous.
• Message Broker Knowledge: Understanding message brokers, especially RabbitMQ, is beneficial for effective communication within our systems.

Desired Qualifications:

• Experience: 1-2 years of hands-on experience as a Python developer.
• AWS: Proficiency in AWS cloud management and architecting enterprise data solutions.
• Pragmatic Problem-Solving: Recognize when a solution should be streamlined and when creating the right abstraction will lead to long-term efficiency gains.
• Passion for Quality: Demonstrate dedication to producing work of the highest quality and following best practices.
• Agile/Lean Process: Familiarity with Agile/Lean methodologies is a plus, reflecting your adaptability and collaborative spirit.
• Startup Mindset: Embrace the challenges and opportunities of a startup environment, contributing your skills and insights to our growth.
• Debugging and Optimization: Showcase excellent debugging and optimization capabilities to enhance system performance.
• Tech Awareness: Stay updated on emerging technologies and possess a solid understanding of the full product development life cycle.
• UX and Information Architecture: Exhibit excellent knowledge of mobile user experience, information architecture, and industry trends.

Requirements:

• 3+ years’ experience under your belt developing performance-critical applications that run in a production environment using Node.Js
• Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
• Expertise in common Cloud technologies, AWS/GCP Knowledge of CI/CD tools and workflows.
• Knowledge in one or more of the following: NoSQL (especially, but not only Redis), Queueing system experience (Kafka, RabbitMQ, ActiveMQ, MSMQ)
• Good stakeholder management skills, with an ability to build trust and rapport with internal and external stakeholders
• It is good to have knowledge of Kubernetes and Docker and related deployment technologies.
  
  

Roles & Responsibilities:

• Write well-designed, testable, efficient, and high-quality code.
• Design (LLD & HLD) and architect technical solutions for the business problems of a large-scale system.
• Prepare and produce releases of software components.
• Support continuous improvement by investigating alternatives and technologies.
• Contribute to all phases of the development lifecycle
• We believe leadership comes through ownership and so we love people who take ownership of their work and lead by example

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions 

• Strong proficiency with JavaScript 
• Knowledge of Node.js and frameworks available for it 
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages 
• Good understanding of server-side CSS preprocessors 
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit testses 
• Proficient understanding of code versioning tools, such as Git
• candiates who built apps, workedd with companies, participated &won in hackathons only prefered