Customer Support Engineer

The organization's payroll operations will be supervised and managed by the payroll manager, who will also make sure that payments are made on time, accurately, and in accordance with legal requirements.

• Recruiting, screening , hiring & Training  new employees.
• Looking after daily operations.
• Promptly and constructively evaluates employees' performance.

• Create, update, and evaluate payroll systems to guarantee the timely and accurate processing of all payroll-related transactions, including as salaries, benefits, garnishments, taxes, and other deductions.
• Ensure timely and accurate processing of all payroll updates, including those related to new employees, terminations, and pay rate adjustments.
• Prepares and maintains accurate records and reports of payroll transactions.
• Prepare reports to relevant departments about payroll, company budget and expense.
• Stay updated to payroll processing software systems, and procedures.
• Performs other duties as assigned.

• A thorough understanding of the payroll processes  and payroll taxes.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient with payroll software.
• Proficiency in RazorPay will be a plus point .

• Any graduate with knowledge of  Accounting, Business Administration, Human Resources, or related field required.
• 3 - 5 years of related experience required.

Project Manager 

WHO WE ARE 

We are a team of digital practitioners with roots stretching back to the earliest days of online commerce, who dedicate themselves to serving our client companies.

We’ve seen the advancements first-hand over the last 25 years and believe our experiences allow us to innovate. Utilizing cutting-edge technology and providing bespoke, innovative services, we believe we can help you stay ahead of the curve.

We take a holistic view of digital strategy. Our approach to transformation is based on conscious Intent to delight customers through continuous Insight and creative Innovation with an enduring culture of problem-solving.

We bring every element together to create innovative, high-performing commerce experiences for enterprise B2C, B2B, D2C and Marketplace brands across industries. From mapping out business and functional requirements, to developing the infrastructure to optimize traditionally fragmented processes, we help you create integrated, future-proofed commerce solutions.

WHAT YOU’LL BE DOING

• Handle end-to end project planning and management of Software projects in e-commerce and retail industries.
• Create and present the project plans using Jira / MPP to clients and the internal stakeholders.
• Work closely with the Technical Architects / Technical Leads / Business Analyst / Quality Assurance for  estimation of the ongoing / upcoming projects.
• You will be responsible for the High Level timeline and Milestones for the project.
• Manage resource requirements and utilization for the project. Forecast utilization and work with the management for proper resource allocation and skill alignment.
• Closely interact with the clients to communicate and align on the  Project plans / scope / workflow / project execution etc.
• Track the execution of the sprints  against the project plan to ensure we are meeting the scheduled deadlines / milestones. Propose solutions in case there are timeline risks.
• Responsible for the Change Management process from the identification of the change request to estimation, approval,  planning and final execution of the change request.
• Monitor dependencies and risks to ensure timely resolution and/or escalation to reduce bottlenecks and maintain steady flow of work.
• Alert Client, Client Partners, Team and other stakeholders, to upcoming milestones and the resultant impact on timelines.
• Host agile events such as sprint planning, daily stand-ups, sprint reviews/demos and retrospectives.
• Coach team to adapt Agile principles and Scrum values. Use tools and processes as needed to empower team members to deliver better and iteratively improve the sprint performance.
• Work closely with Clients to ensure dependencies and impediments are cleared and the client team is fully aligned with the progress of the project
• Create reports and dashboards to monitor the progress of the project for the scrum team and management
• Report burnt hours on a regular basis for reporting, monitoring and billing purposes
• Be responsible for overall, on budget and on time delivery of the project

WHAT WE NEED IN YOU

• Hands-on experience in planning and management of software development projects from scratch.
• Experience in Ecommerce or Retail would be an advantage.
• Process oriented and also be flexible and dynamic to align with the current work flows.
• Project Planning skills - Using MPP, smartsheet or any other Project Management tool.
• Expertise on project management tools like Jira, Zoho People, Confluence, Bugzilla, Github, basecamp.
• Knowledgeable in agile methodologies and familiar with different agile ceremonies
• Good understanding of Jira / JQL to create reports, dashboards and workflows etc.
• Ability to manage Multiple Projects / Clients
• Excellent communication skills, written and verbal.

QUALIFICATION 

• Engineering Graduate or equivalent or MBA in Project management.
• 7 plus years of experience as a core Project Manager.

Responsibilities

● Serve as the inside sales representative, connecting with as many leads as possible determining if they are good customer fits and be a true LambdaTest evangelist.

● Fully focused on outreach, prospecting, and lead qualification.

● Should always prioritise tasks based on (prospect’s/ customer’s) response, interest, and business needs.

● CRM hygiene - document all calls/ emails/ activities on CRM system and provide appropriate

● Forecast to the sales management

Requirements

● 2 - 4 years of Sales/ SDR/ Market Research/ Lead Generation/ Cold Calling experience in SaaS

industry is a must.

● B.Tech in C.S, I.T, or related field is a plus

● Fluent in English - written and spoken with a passion for technology

● Functional experience in prospecting tools and CRM platforms, like - Sales Navigator, Zoom info,

ZOHO, SFDC etc

● Proficient in lead generation and appointment setting via cold calling, email campaigns, LinkedIn

connects, etc

● Exceptional prospecting, discovery, and qualification skills.

● Should be able to connect and develop relationships with CXO level executives over the phone/ con-calls

● Must be organised, articulate and detail-oriented with the ability to multitask in a dynamic, fast-

changing environment

● Experience working in a rapidly growing, fast-paced organisation selling SaaS solutions to

enterprise companies. 

We are looking for a Business Operations Manager to monitor defined business functions and strengthen/build processes that meet our business needs. Business Operations Manager responsibilities include tracking business results and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across your department/team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels. Ultimately, you will ensure that all business functions related to your line of work are in line with our strategic goals.

Key Responsibilities:

• Ensure all systems operate smoothly and align with our quality standards.
• Maximize the efficiency of all business procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Build processes that meet our business objectives and ensure compliance.
• Coordinate with the HR department to ensure our hiring plans meet our business needs.

Requirements:

• Previous experience as a Business Operations Manager or in a similar role
• Good knowledge of operations management
• Experience with forecasting models
• Experience with databases and project management software is preferable
• The ability to interpret financial data and allocate budgets will be an added advantage
• Exceptional communication skills
• Demonstrate strong team management and mentorship skills

• Handling entire recruitment cycle from sourcing, screening, joining formalities, documentation, exit formalities
• Planning and organizing training programs for employees
• Assisting with the payroll process, benefits, compensation and employee performance appraisals
• Resolving employees’ queries on compensation and labour regulations
• Tracking and accounting for all deductions like PF, Professional Tax etc.
• Processing and maintaining HR documents as per statutory requirements and employment laws
• Ensuring timely updating of HRMS software
• Developing and implementing HR policies and procedures
• Compiling and analysing data for HR Metrics
• Handling Grievances and Employee counselling
• Handling all HR related Audits for the organisation
• Evaluating and improvising the current HR policies in line with the business and organization requirements

Desired Candidate Profile

• Graduation / MBA in HR
• Proven experience as an HR Generalist
• Understanding of general human resources policies and procedures
• Outstanding knowledge of MS Office
• Excellent communication and people skills
• Aptitude in problem-solving
• Ability to work comfortably under pressure and meet tight deadlines
• Desire to work as a team with a result-driven approach
• Additional HR training will be a plus

We are establishing infrastructure for internal and external reporting using Tableau and are looking for someone with experience building visualizations and dashboards in Tableau and using Tableau Server to deliver them to internal and external users. 

Required Experience 

• Implementation of interactive visualizations using Tableau Desktop  
• Integration with Tableau Server and support of production dashboards and embedded reports with it 

• Writing and optimization of SQL queries  
• Proficient in Python including the use of Pandas and numpy libraries to perform data exploration and analysis 
• 3  years of experience working as a Software Engineer / Senior Software Engineer 
• Bachelors in Engineering – can be Electronic and comm , Computer , IT  
• Well versed with Basic Data Structures Algorithms and system design 

• Should be capable of working well in a team – and should possess very good communication skills 
• Self-motivated and fun to work with and organized 
• Productive and efficient working remotely 
• Test driven mindset with a knack for finding issues and problems at earlier stages of development 
• Interest in learning and picking up a wide range of cutting edge technologies 

• Should be curious and interested in learning some Data science related concepts and domain knowledge 
• Work alongside other engineers on the team to elevate technology and consistently apply best practices 

Highly Desirable 

• Data Analytics 

• Experience in AWS cloud or any cloud technologies 
• Experience in BigData technologies and streaming like – pyspark, kafka is a big plus 
• Shell scripting  
• Preferred tech stack – Python, Rest API, Microservices, Flask/Fast API, pandas, numpy, linux, shell scripting, Airflow, pyspark 
• Has a strong backend experience – and worked with Microservices and Rest API’s - Flask, FastAPI, Databases Relational and Non-relational 

Business Development Executive  

We are seeking an energetic investment product sales specialist to help drive sales and grow the business. You will be resourceful, highly organized and self-motivated to increase sales. A background in sales of investment products or real estate sales is strongly desirable.

About us

BetterInvest is an investment platform focused on generating passive income streams and building wealth for investors.

We at BetterInvest provide you a variety of alternate investment options which are focused on generating passive income and helping investors achieve financial happiness. One of the first asset classes that we are launching is fractional ownership in Commercial Real Estate. We are enabling access to wealth creation opportunities that were previously available only to the top 1% of the population. We make commercial real estate investing easy, affordable and transparent. 

Visit www.betterinvest.club to learn more.

Responsibilities

• Develop sales strategies and successfully create business from new and existing customer
• Manage a large number of outbound calls in a timely manner
• Understand the concepts pertaining to real estate investments
• Maintain a high level of knowledge of company products, policies, and procedures
• Discover and onboard potential channel partners (Wealth managers, Real estate brokers etc)
• Take complete ownership for the customer relationship
• Manage leads in CRM software

Requirements

• Proven experience in B2C sales (Above 2 years)
• Outstanding interpersonal skills and ability to interact confidently with clients and peers
• Hands-on experience with a CRM software
• Interested in personal finance and investments
• Attention to detail, time management, team player and multitasking
• Possess financial acumen - a strong grasp of basic financial principles and concepts

Job location - Chennai, Tamil Nadu

Job Description: Project Manager

Internal Role: Delivery Manager     

Type: Full time

Location: Bangalore  

Internal Role: Delivery Manager

About Dataweave:      

About Us         

DataWeave provides “Competitive Intelligence as a Service” to Retailers and Consumer brands helping them optimize their offerings through effective pricing, assortment and promotional recommendations.

It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the Web. At serious scale!

Read more on http://dataweave.com/about/become-dataweaver">Become a DataWeaver

Job Description:

• Develop a detailed project plan (Ensuring resource availability and allocation) to track progress
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure that all projects are delivered on-time, within scope and within budget
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Use appropriate verification techniques to manage risks, changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Establish and maintain relationships with Clients, internal stakeholders, third parties / vendors
• Create and maintain comprehensive project documentation

• Definition of service level agreements (SLA) in relation to services, ensuring the SLA’s are achieved; data sanity and hygiene & client expectations are exceeded
• Effectively monitor, control and support delivery, ensuring standard operating procedures and methodologies are followed
• Create KPIs for monitoring and review and publish health stats on a recurring basis

Key Skills / Knowledge required:

• Proven ability to switch context, manage multiple short projects
• Relevant experience of 3-5 years and overall experience of 8+ yrs
• Exposure to Analytics delivery process, ability to troubleshoot using insights within the data
• Basic Database query skills, with knowledge of Web-crawling concepts is preferred
• Excellent communication skills
• Team management and ability to deliver while working with cross functional teams
• Exposure to Agile Development (Scrum / Kanban) methodology is a plus

• Measure the sales effectiveness efforts using data science/app/digital nudges.
• Should be able to work on the clickstream data
• Should be well versed and willing to work hands-on various Machine Learning techniques

Skills

• Ability to lead a team of 5-6 members.
• Ability to work with large data sets and present conclusions to key stakeholders.
• Develop a clear understanding of the client’s business issue to inform the best approach to the problem.
• Root-cause analysis
• Define data requirements for creating a model and understand the business problem
• Clean, aggregate, analyze, interpret data and carry out quality analysis of it
• Set up data for predictive/prescriptive analysis
• Development of AI/ML models or statistical/econometric models.
• Working along with the team members
• Looking for insight and creating a presentation to demonstrate these insights
• Supporting development and maintenance of proprietary marketing techniques and other knowledge development projects.