Customer Support Officer

·      Edit raw footage into cohesive, engaging, and visually polished course videos.

·      Add motion graphics, captions, transitions, animations, and branding elements.

·      Enhance audio quality and synchronize audio-visual elements effectively.

·      Develop interactive video components using tools like H5P, Adobe Captivate, or Camtasia.

·      Integrate clickable elements, quizzes, and branching scenarios within videos.

·      Package and export interactive content in SCORM/xAPI formats for LMS deployment.

·      Ensure video outputs are optimized for accessibility, device compatibility, and web delivery.

·      Collaborate closely with instructional designers, voice-over artists, animators, and developers.

·      Maintain structured organization of video assets, backups, and project versioning.

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

Carsome’s Data Department is on the lookout for a Data Scientist/Senior Data Scientist who has a strong passion in building data powered products.

Data Science function under the Data Department has a responsibility for standardisation of methods, mentoring team of data science resources/interns, including code libraries and documentation, quality assurance of outputs, modeling techniques and statistics, leveraging a variety of technologies, open-source languages, and cloud computing platform. 

You will get to lead & implement projects such as price optimization/prediction, enabling iconic personalization experiences for our customer, inventory optimization etc.

Job Descriptions

• Identifying and integrating datasets that can be leveraged through our product and work closely with data engineering team to develop data products.
• Execute analytical experiments methodically to help solve various problems and make a true impact across functions such as operations, finance, logistics, marketing. 
• Identify, prioritize, and design testing opportunities that will inform algorithm enhancements. 
• Devise and utilize algorithms and models to mine big data stores, perform data and error analysis to improve models and clean and validate data for uniformity and accuracy.
• Unlock insights by analyzing large amounts of complex website traffic and transactional data. 
• Implement analytical models into production by collaborating with data analytics engineers.

Technical Requirements

• Expertise in model design, training, evaluation, and implementation ML Algorithm expertise K-nearest neighbors, Random Forests, Naive Bayes, Regression Models. PyTorch, TensorFlow, Keras, deep learning expertise, tSNE, gradient boosting expertise, regression implementation expertise, Python, Pyspark, SQL, R, AWS Sagemaker /personalize etc.
• Machine Learning / Data Science Certification

Experience & Education 

• Bachelor’s in Engineering / Master’s in Data Science  / Postgraduate Certificate in Data Science. 

Key Responsibilities:

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Maintain clean coding practices
• Identifying potential problems and resolving application bottlenecks.
• Supporting product owners as required
• Providing support to the testing team during testing phases of the projects
• Contributing to solution proposals as required
• Creating work effort estimates as required
• Mentor, train on the best practices junior software associates and other team members.

Key Competencies (Functional):

• Proven experience as an app developer.
• Proficient in Objective-C, Swift, and Cocoa Touch.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Knowledge of C-based libraries.
• Familiarity with push notifications, APIs, and cloud messaging.
• Experience with continuous integration.

Kognitos is a cutting-edge automation platform that combines the power of Generative AI and Natural

Language Processing (NLP) to provide a conversational and intuitive experience for business users. As a

fully serverless, SaaS automation platform, Kognitos enables users to build, manage, and execute

automations in natural language, with the ability to process and understand domain-specific language.

Kognitos provides a detailed auditable view of its runs, allowing users to gain insights into why an action

happened or what might have gone wrong in case of an exceptional situation. Additionally, Kognitos's

conversational exception handling, powered by Generative AI, allows for quick and easy resolution of

unexpected system errors or business exceptions.

Responsibilities:

- Develop and maintain the backend infrastructure for our applications using Python and AWS Serverless

technologies.

- Collaborate with cross-functional teams to design and implement scalable and robust systems, including

microservices and cloud-based architectures.

- Ensure the reliability, scalability, and performance of the backend systems through monitoring and

optimization.

- Create and maintain database schema and queries to support the application features.

- Write unit and integration tests for the backend code and ensure code quality through code reviews.

- Continuously improve the software development process by incorporating best practices and modern

software development methodologies, such as Agile, DevOps, and CI/CD.

- Investigate and troubleshoot production issues and provide timely solutions to minimize downtime and

ensure smooth operations.

- Participate in architectural discussions and contribute to the development of technical solutions and best

practices.

- Stay up to date with the latest technologies and trends in software development and recommend

improvements to the technology stack to increase efficiency and scalability.

- Work in a fast-paced, collaborative environment with a focus on delivering high-quality software that

meets customer needs.

Required Experience/Skills:

- B.S. or higher degree in Computer Science/Engineering or similar field or equivalent work experience

- 4-20 years of industry experience (or equivalent)

- Proficient in Python programming language

- Experience with modern software development practices and methodologies, including Agile, DevOps,

and Continuous Integration/Continuous Delivery (CI/CD).

- Experience with large-scale distributed systems, microservices, and cloud-based architectures.

- Strong understanding of software design patterns, algorithms, data structures, and database technologies.

- A natural problem solver, with the ability to identify problems and lead the development of a solution.

Company Name: Utthunga Technologies Pvt Ltd

Role: Java Full Stack Developer

Work Location: Pune

About the company:

Utthunga, an ISO 9001:2015 company, offering niche technology services & solutions to Industrial Automation Solution providers, System Integrators, EPC & end users. We specialize in developing, refining & deploying automation needs for Factory, Process and Power & Utility sectors. We are members of OPC Foundation, Profibus International, FieldComm Group, FDT Group, ODVA, EtherCAT, IO Link, CLPA, IIC & an accredited Global FDT certification test center. We have expertise in Profibus DP/PA, Foundation Fieldbus, DeviceNet, HART, Wireless HART, ISA 100, Ethernet IP, EtherCAT, IO Link, CC-Link, ProfiNet, CAN, DNP3, BACnet, LonWorks, SNMP, DLMS, IEC61850, Modbus & others. For OEMs, we provide a complete range of product engineering & technology services.

Job Description

• Proficiency in JAVA
• Good knowledge of SPRINGBOOT Framework
• REST API
• Design Patterns in JAVA
• Problem Solving Skills
• Proficiency in Angular
• Knowledge of Behavior Driven Development  (BDD)
• JUNIT Testing
• Database Knowledge (SQL, POSTGRE SQL)
• 5-10 years of experience