The Offer
Join a well known brand within IT Software
Excellent career development opportunities
Work alongside & learn from best-in-class talent
The Job
Customer Support Engineer
2 - 8 yrs
₹2.5L - ₹4L / yr
Delhi
Skills
Technical support
Customer Support
Microsoft Excel
Software troubleshooting
Internet of Things (IOT)
Customer Support Engineer
Customer Success
Operations support system
Job Description
- Provide technical support for GPS devices
- Troubleshoot hardware & software issues
- Assist with installation & configuration.
- Strong knowledge of GPS tracking systems & troubleshooting.
- Exp. installation, issue resolution.
- Familiarity with CRM software & ticketing tools.
- Configuration & Programming of wireless data modems for IoT
- NOC based support to field engineering team
- System provisioning on ERP
- MIS generation
- Testing & Debugging
- Impart technical training
- Resolve Technical Queries
- Ensure ticket resolution within TAT
Desired Candidate Profile
- B.Tech/Diploma in Computers, E&C
- Above 75% in Class XII
- Excellent Communication
- Excellent IT skills, Excel, Word, Android
- Team player
- Calm, mature & able to handle difficult situations
- High Energy
- Self Motivated
Company Profile:
Geotracker Mobile Resources Management Private Ltd
Geotrackers is a ten year old tech company, offering M2M & IoT solutions like GPS vehicle tracking, to over 500 organizations such as ICICI, DTDC, Pepsi, Delhi & Kolkata Police, Mumbai Airport, etc on pan India basis.
A venture by IIT/IIM alumni, we are leading provider of GPS/GPRS based vehicle tracking solutions. Our solutions are in use with blue-chip private sector companies like ICICI Bank, DTDC Courier, Pepsi, Dominoes, Mother Dairy, Nestle etc
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About Geotrackers MRM Pvt Ltd
Founded :
2007
Type :
Products & Services
Size :
100-1000
Stage :
Profitable
About
About company
Geotrackers, is a technology company offering end to end solutions that help organizations manage their field resources more effectively, be they vehicles, assets or personnel. We provide GPS based vehicle tracking solutions and mobile solutions for field force management. Our solutions have gained in popularity owing to the multiple benefits that they offer, starting with increase in productivity of the field resources, reduction in costs of field operations, better customer service and better safety & security for man & material. All our solutions are cloud based, offered on the SaaS model. They are therefore easy to deploy and economical to use. Our primary targets are organizations with a sizeable fleet of vehicle or sales & service personnel. Our solutions are used by over 1000 organizations across industry sectors like logistics, transportation, food processing, mining, cash logistics and many other industries, such as TATA Steel, ICICI Bank, DTDC, IOCL and many more. We are head quartered at Delhi, with office at Pune, Mumbai, Chennai, Kolkata, Indore, Bangalore, Hyderabad, Ahemdabad, Raipur, Kanpur, Chandigarh.
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Candid answers by the company
What does the company do?
What is the location preference of jobs?
Geotrackers, are pioneers in the Fleet Telematics industry, providing top-notch GPS devices & solutions to Logistic firms.
Company social profiles
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