Customer Support Officer

Job description

We are looking for a highly motivated and experienced Business Development Manager to join our team. The ideal candidate will play a key role in identifying new business opportunities, developing strong client relationships, and driving the growth and expansion of our company.

Responsibilities:

• Conduct in-depth market research to identify potential clients and industries for business expansion.
• Develop and implement strategic sales and marketing plans to achieve and exceed company revenue targets.
• Lead generation for Domestic & International sales.
• Proactively prospect and qualify leads through cold calling, email outreach, and industry networking events.
• Lead the preparation of proposals, presentations, and tailored sales pitches for prospective clients.
• Establish and maintain strong client relationships to ensure satisfaction and foster repeat business.
• Track and analyze sales activities, pipeline, and performance metrics using CRM software.
• Stay up-to-date with industry trends, market dynamics, and competitive landscape to refine sales strategies.
• Hands on experience with Staff Augmentation.
• Familiarity with closure processes is a plus.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4+ years of proven experience in business development, sales, or a related role.
• Strong ability to communicate and effectively present value propositions to potential clients.
• Excellent interpersonal skills with a talent for building rapport and long-term client relationships.
• Superior organizational and time management skills with a focus on detail.
• Results-oriented mindset with a drive to meet and exceed sales goals.
• Proficiency in MS Office and CRM software for managing client interactions and tracking sales metrics.
• Sound knowledge of IT terminologies
• Analyse client requirements and provide appropriate bidding solutions.

Job Title: Finance Executive

Location: Noida

Job Type: Full-Time | On-Site

Job Description:

We are looking for a detail-oriented and proactive Finance Executive to join our team in Noida. This is a full-time, on-site role for a professional who can efficiently manage financial operations, ensure compliance, and support business decision-making through accurate financial reporting and analysis.

Key Responsibilities:

• Prepare, maintain, and analyze financial statements and reports
• Handle GST compliance, tax filings, and related financial documentation
• Conduct financial analysis to support management in strategic decision-making
• Assist in budgeting, forecasting, and expense monitoring
• Ensure compliance with financial regulations, accounting standards, and internal policies
• Generate accurate MIS and financial reports on a regular basis
• Support process improvement initiatives to optimize financial operations
• Coordinate with internal teams and external stakeholders for finance-related activities

Required Skills & Qualifications:

• Bachelor’s degree in Finance, Accounting, Commerce, or a related field
• Strong understanding of financial statements, taxation, and GST compliance
• Knowledge of budgeting, reporting, and financial analysis
• Good command of MS Excel and accounting tools/software
• Strong analytical, numerical, and problem-solving skills
• High attention to detail and accuracy
• Good communication and organizational skills

Preferred Candidate Profile:

• Prior experience in finance, accounts, or taxation roles
• Ability to work in a fast-paced environment
• Strong sense of responsibility and confidentiality in handling financial data

Hiring: Salesforce B2B Commerce Cloud Developer (Contractual)

We are seeking a skilled Salesforce B2B Commerce Cloud Developer with 4+ years of hands-on experience for a remote, contractual engagement. The ideal candidate will have strong expertise in implementing and customizing Salesforce B2B Commerce solutions on the Salesforce platform.

Location: Remote | Type: Contractual | 

Shift - UK

Required Skills & Experience:

4+ years of Salesforce experience with strong focus on B2B Commerce Cloud

Proficiency in Apex, LWC, SOQL, and Salesforce configuration

Experience with integrations, REST APIs, and data models

Good communication skills and ability to work independently in a remote setup. 

Key Responsibilities:

Design, develop, and implement Salesforce B2B Commerce Cloud solutions

Customize storefronts, product catalogs, pricing, promotions, and checkout flows

Integrate B2B Commerce with Sales Cloud, ERP, and third-party systems using APIs

Develop and maintain Apex, LWC, and integrations to support commerce functionality

Ensure performance optimization, security, and scalability of solutions

Collaborate with business stakeholders, architects, and QA teams to deliver requirements

Provide support, enhancements, and documentation for deployed solutions

Job Overview:

We are seeking a dynamic and results-driven Software Sales Executive to join our growing sales team. The ideal candidate will be responsible for generating new business opportunities, managing client relationships, and driving the sales of our software products. If you have a passion for technology and sales, and you're motivated to achieve targets, we’d love to have you on board!

Key Responsibilities:

• Lead Generation & Prospecting: Identify and approach potential clients to generate leads through various channels such as cold calls, emails, networking, and referrals.
• Product Demonstrations: Conduct product demos and presentations to prospective clients, showcasing the features and benefits of our software solutions.
• Sales Cycle Management: Handle the entire sales cycle from initial contact, qualification, and proposal to negotiation and closing.
• Client Relationship Management: Develop and maintain strong, long-lasting client relationships to foster repeat business and referrals.
• Market Research: Keep up-to-date with industry trends, competitor products, and market demands to effectively position our software solutions.
• Sales Reporting: Track sales progress, update CRM tools, and report on sales performance and forecasts.
• Customer Support: Collaborate with customer support teams to ensure smooth onboarding and post-sales service for clients.

Key Requirements:

• Experience: 2+ years of proven sales experience in the Software or IT industry.
• Knowledge: Strong understanding of CRM systems, software sales processes, and SaaS (Software as a Service) models.
• Skills:
• Excellent communication, presentation, and negotiation skills.
• Ability to understand customer needs and tailor software solutions to meet those needs.
• Self-motivated with a strong drive to achieve sales targets.
• Ability to work both independently and as part of a team.
• Education: Bachelor's degree in Business, Marketing, Computer Science, or a related field

Job Description

• The candidate will be handling technical support issues and resolving them over the phone/e-mail/remote and other voice and non-voice channels.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
• Conduct product demos and training
• Should be open to work in the morning shift and general shift.

.

Skills

• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Basic Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Candidate should be from Navi Mumbai only

Position: Inside Sales Manager

About Simplilearn:

Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 1000 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.

Who are we looking for?

This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting.

What should you do?

• New Customer Acquisition

• Conversion of leads received through various marketing channels

• Preparing short-­­term and long-­­term sales plan towards reaching the assigned goals

• Consistently achieve revenue targets in line with team/organizational objectives

• Proactively identifying cross-­­selling/up-­­selling opportunities with the existing customers

• Identifying references through the existing customer base to increase the sales pipeline

• Customer Relationship Management

• Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction/feedback

• Key Account Management

• New account development

• Operations and Reporting

• Managing pre-­­sales to post-­­sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction

About us

Skit (previously known as http://vernacular.ai/" target="_blank">Vernacular.ai) is an AI-first SaaS voice automation company. Its suite of speech and language solutions enable enterprises to automate their contact centre operations. With over 10 million hours of training data, its product - Vernacular Intelligent Voice Assistant (VIVA) can currently respond in 16+ languages, covering over 160+ dialects and replicating human-like conversations.

Skit currently serves a variety of enterprise clients across diverse sectors such as BFSI, F&B, Hospitality, Consumer Electronics and Travel & Tourism, including prominent clients like Axis Bank, Hathway, Porter and Barbeque Nation. It has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and is a part of the World Economic Forum’s Global Innovators Community. It has has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation.

We are looking for ML Research Engineers to work on the following problems:

• Spoken Language Understanding and Dialog Management.
• Language semantics, parsing, and modeling across multiple languages.
• Speech Recognition, Speech Analytics and Voice Processing across multiple languages.
• Response Generation and Speech Synthesis.
• Active Learning, Monitoring and Observability mechanisms for deployments.

Responsibilities

• Design, build and evaluate Machine Learning solutions.
• Perform experiments and statistical analyses to draw conclusions and take modeling decisions.
• Study, implement and extend state of the art systems.
• Take part in regular research reviews and discussions.
• Build, maintain and extend our open source solutions in the domain.
• Write well-crafted programs at all levels of the system. This includes the data pipelines, experiment prototypes, fast and scalable deployment models, and evaluation, visualization and monitoring systems.

Requirements

• Practical Machine Learning experience as demonstrated by earlier works.
• Knowledge of and ability to use tools from theoretical and practical aspects of computer science. This includes, but is not limited to, probability, statistics, learning theory, algorithms, software architecture, programming languages, etc.
• Good programming skills and ability to work with programs at all levels of a finished Machine Learning product. We prefer language agnosticism since that exemplifies this point.
• Git portfolios and blogs are helpful as they let us better evaluate your work.

• What information we collect during our application and recruitment process and why we collect it;
• How we use that information; and
• How to access and update that information.

• Your name, address, email address, telephone number and other contact information;
• Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;
• Information from interviews and phone-screenings you may have, if any;
• Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
• Details of how you heard about the position you are applying for;
• Reference information and/or information received from background checks (where applicable), including information provided by third parties;
• Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or
• Information related to any assessment you may take as part of the interview screening process.

• Assessing your skills, qualifications and interests against our career opportunities;
• Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
• Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;
• Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
• Making improvements to Skit's application and/or recruitment process including improving diversity in recruitment practices;
• Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.

If a misaligned shadow bothers you, we already like you 😆

• Master's / Bachelor’s degree in Computer Science, Software Engineering, or Self taught developer.
• 3+ years of experience in fundamentals of web, HTML, CSS and JavaScript.
• Familiarity with JavaScript frameworks such as Vue or React.
• Understanding of product design, user experience and skills to recreate and match high quality pixel perfect designs and can go above and beyond in detailing.
• Has ability to build a ground up resoluble components and in-house UI system that can scale across the product.

A collaborative role with Individual ownership ✅

• Ownership of developing UI related features. Work with with the rest of the engineering team to develop, launch or maintain features.
• Take ownership of design <> dev collaboration and participate in the education of both sides.
• Work closely with design team and become a bridge between engineering and design.
• Maintain code integrity.

Greetings from Codemantra!

We are hiring Associate product manager with 2 to 6 years of experience & below skill sets.

* Create and manage product strategies, roadmaps, project plans and product specifications.

* Collaborate with marketing and engineering on product development during the discovery
phase to assess value, usability and feasibility of product features.

"Own" the product's user experience and feature set and act as the product evangelist to build
awareness within the organization.

* Performing A/B tests and working with UX and Visual Design teams in developing and
optimising the desktop & website user experience.

*Identifying opportunities for revenue growth, with marketing and business teams to understand
requirement of new products/features/services from the users.

*Build product prototypes and mock-ups -Prioritize and create detailed product specifications to
be used in written specifications, business rules, flows and use cases, as well as user-
experience (UE) generated deliverables such as prototypes, wireframes and design and copy
documents.

*Experience designing and building great user experiences on both the web and mobile devices.

* At least 2 years experience as a program or product manager successfully in multiple products.

* Strong understanding of all aspects of the product development lifecycle, including product
strategy development, requirements definition, UE design, engineering, QA and launch.

* Passion for great user experience and design.

* Experience with SaaS product design and delivery is preferred.

* Strong communication skills.

* Being a team player.