Customer Support Officer

Qualifications & Key Requirements:

• The right candidate would be ambitious, energetic and highly motivated to learn and grow in a fast-paced environment.
• Bachelor’s degree in business, sales or related fields
• 2+ years of experience in BD/Inside Sales for a technology company (preferably B2B/Enterprise SaaS).
• Strong work ethic with ability to meet and exceed commitments
• Strong desire to progress in a sales career
• Experience in using social media tools and sales CRM tools
• Deep appreciation of technology and its ability to create value – especially in areas of big data analytics, machine learning and personalization.

Key Responsibilities:

• Assisting with the growth of sales pipeline through lead generation and business development activities
• Engage with prospects at all levels using different channels and techniques
• Work closely with the assigned Field sales counterpart and support territory plans
• Work effectively with marketing function (demand gen, product marketing) to extract all required content needed to be effective and to take effective handover of all leads
• Analyzing customer needs in terms of current business obstacles
• Creating a business pipeline meeting an agreed quota of business opportunities
• Contributing individually to the team targets with quality leads
• Research accounts and identify right contacts in every account
• Give early demos to prospects if required

Job Title: Service Engineer – CNC Bending Machine

Location: Ahmedabad

Experience: 1–3 Years

Qualification: ITI / Diploma / Degree in Mechanical Engineering

Salary: 15k to 20k

Job Summary

We are seeking a skilled and dedicated Service Engineer (CNC Bending Machine) responsible for installation, servicing, troubleshooting, and preventive maintenance of CNC bending machines. The role involves ensuring efficient machine performance and providing timely technical support to clients.

Key Responsibilities

• Install, commission, and service CNC bending machines at client sites.
• Diagnose and resolve machine breakdowns, electrical/mechanical faults, and operational issues.
• Support customers in machine operation, programming, and application usage.
• Handle calibration and accuracy adjustments to maintain machine performance.
• Maintain service documentation, reports, and service logs.
• Coordinate with the technical team for spare parts and technical guidance.
• Provide client support through calls or site visits whenever necessary.

Required Skills & Competencies

• Strong hands-on knowledge of CNC Bending Machine working, application, programming & maintenance.
• Ability to troubleshoot hydraulic, mechanical, electrical & CNC system-related issues.
• Good communication and customer-handling skills.
• Willingness to travel for onsite service assignments.

Role: UI Developer (ReactJs Developer)

Experience: 1.5 - 2.5 Years
Qualification: BE (IT/ Computer), B.Tech., M.Tech., MCA.

Primary Skills (Must Have):

·      1.5 - 2.5 years of experience in web UI development 

·      Hands-on experience in developing responsive design using ReactJs,HTML 5 + CSS3, jQuery

·      Bootstrap 3 and other JavaScript Frameworks 

·      Worked on SCSS and LESS 

·      Worked on UI integration, collaborate with the design team to define the UI architecture, using Web design best practices 

·      Knowledge of Material design framework Good communication and interpersonal skills 

Additional skills/good to have:

·      Hands-on experience in developing a web-based solution using the latest technologies covering React.Js Angular, Angularjs, jQuery, JavaScript, HTML5 technology (CSS3, Compass, etc.), object-oriented javascript and MVC js frameworks like Extjs/angular/backbone

·      Bootstrap 4 WCAG standards (AAA) W3C validator BEM standards Table structure (Mailer) 

·      Ability to work independently, good communication skills have experience in working on complex and medium to large projects.

·      Good understanding of SDLC and flair to follow the processes. 

·      An understanding of the fundamentals in object-oriented development, UML and Design Patterns

·      Experience building complex web apps that have been successfully delivered to customers 

·      Exceptional analytical abilities, creativity, and attention to detail 

·      Good team player who is a self-starter and well organized

·      Good expertise, good in technical analysis/debugging problems/issues, 

·      Experience in designing and architecting medium to complex systems, well versed with design standards &   framework

·      Experience in working on multiple technologies and complex projects 

·      Knowledge in Design Patterns. 

·      Mobile development experience would be an added advantage.

·      Functional and Technical Specs documentation

Role & Responsibilities -:

1. Strong knowledge of PHP web frameworks such as Laravel
2. Knowledge of object oriented PHP programming & Restful API
3. Strong knowledge of Akamai CDN, Redis, AWS services
4. Understanding of LAMP and MVC design patterns
5. Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3, JS

framework

1. Knowledge of Payment Gateway
2. Familiarity with MySQL/ PgSQL/ Mongo databases
3. Proficient understanding of code versioning tools, such as Git
4. Understanding accessibility and security compliance
5. Understanding fundamental design principles behind a scalable application.
6. User authentication and authorization between multiple systems, servers, and

environments

• Track & effectively address queries with timeliness and accuracy.
• Answer incoming queries over phone and emails

• Resolve any customer complaints in a prompt and professional manner.
• Collaborate to ensure customer satisfaction.

• Should be able to work, manage & maintain the CRM software.
• Coordinate with internal managers for updating data
• Maintain complete and accurate customer correspondence data.