Customer Support Executive || Freshers Eligible || Immediate Hiring

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & responsibilities

• Onboarding, Handling, and Managing HNI / Ultra HNI clients.

• Accountable to achieve Annual revenue, AUM & Strategic product targets in the respective geography. 

• Aiming for consistent growth of customer wallet share and book size.

• Advising and meeting clients on their business and investment needs based on their risk appetite and performance objective through various structuring solutions.

• Constantly review client portfolios and give a bird’s eye view.

• Ability to work in partnership with Federal Bank and drive leads & AUM.

• Service existing clients with the support of the client servicing team

• Adherence to all regulatory, statutory, and corporate compliance standards 

Requirements

• 8+ years of experience in the Wealth Management space

• Must have completed an MBA from a premier business school.

• Should have a sound understanding of Wealth Management Products (MF, Bonds, PMS, AIFs, PE, etc.) & markets.

• English is mandatory and command of the local language would be beneficial. 

• Ability to work in tandem with our channel partner and generate leads & business. 

• Good communication and presentation skills

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMQAM0120PS

1. Primary Skills:

• Quality Engineering / Test Automation
• Deep understanding of software engineering fundamentals
• Experience in testing web app - UI, API
• Knows REST API automation
• Experience working in Linux/Unix environment
• Good to have scripting languages (Shell Scripting, Perl)
• Basic Knowledge of SQL
• Outstanding problem solving and debugging skills
• Candidate has worked on Microservices architecture

1. Secondary Skills:

Work closely with product manager and developer to understand product

requirements and design.

• Design and execute manual test cases - End2End testing, functional

testing, UI testing, regression testing, Integration testing.

• Coordinate with the developer, product manager, and other business

stakeholders on test case review, identify missing and complex test case

scenarios.

• Raise bug for test case failure, Publish test report,
• Analyze server logs, DB and provide other relevant details with a bug

4.Years of Experience: 5-8 Years

1. Location:(Hybrid)-Bangalore, Hyderabad and Gurgoan
2. Position-1
3. Budget-24 LPA
4. NP- Immediate-15 Days

Role: CLIENT SERVICING - PERFORMANCE MARKETING

Company Industry: Marketing and Advertising

Experience: 2-5  years

Education: Bachelor’s degree or equivalent

Salary Bracket:  - 8L

You will have to develop a thorough understanding of Unigage's clients and drive customer engagement. You will be responsible for streamlining processes for the entire client lifecycle from on-boarding to churn. 

RESPONSIBILITIES:

• Responsible for achievement of digital marketing objectives of our clients
• Oversee overall quality of work being delivered on the account
• Demonstrate subject matter understanding of digital marketing, engage in strategic discussions around Performance marketing, Search Engine Marketing, Social, SEO and other channels

• Experience in fronting client relationships directly

• Handling operations and client management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Strategizing and executing campaigns for clients.
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

REQUIREMENTS:

• Should be hands-on experience in paid search, display, retargeting, email marketing, social, Conversion Optimization, and other key relevant channels that provide traffic and conversions for clients and to share this with internal teams too.

• Understanding and experience of the key analytical and market intelligence tools like Google Analytics and other sources across multi-channels – including PPC and display platforms is a must.

.

• Should have worked on social media calendar and interactions
• Should have advertising agency experience

• Strong technical skills and proven ability to use a variety of software (Photoshop, Premiere Pro, 2D/3D animation, and INSERT PROGRAMS HERE)
• The ability to partner with other creative team members and key stakeholders to create content used across a variety of platforms (web, mobile, video, and more)
• Able to work in a fast-paced environment and have strong project management skills
• Meet with clients, internal and external, to understand needs and share ideas
• Be a great communicator, receive and interpret feedback, and meet tight deadlines
• Respond to user feedback, data/analytics, and client feedback to improve the creative work in future iterations

Requirements

• Excellent Knowledge of Animation.
• Understand the Storyboard.
• Follow the design and Animation Guidelines.
• Create an Animation in After Effect.
• Video Editing in Premiere Pro.
• Deliver error-free quality output.
• Knowledge of AI & Photoshop will be added advantage.

• Manage diaries, schedule and document meetings and appointments.
• Reminding the manager/executive of important tasks and deadlines.
• Booking and arranging travel, transport and accommodation.
• Assist in resolving day-to-day business issues.
• Typing, compiling and preparing internal and external - reports, presentations, emails and correspondence.
• Conducting research and analysis on behalf of the manager.

• Acting as a first point of contact for the CEO.
• Organising events and conferences.
• Implementing and maintaining procedures/administrative systems.
• Help plan,design and launch business new processes, initiatives and make recommendations for improvement.
• Act as a mediator to help manage various tasks, assignments and projects.
• Manage databases and information systems.
• Manage information flow in a timely and accurate manner.

• Identifying requirements, and finding products and solutions.
• Find vendors & suppliers, and get quotations.
• Create pricing and feature comparison sheets.
• Do end-to-end, order management; ordering, order tracking, and quality-check on delivery.
• Manage refund & replacement process including customer care interactions, and coordinating with the finance department.

• Duration Available: for a minimum duration of 6 months.
• Pay: You will be paid a stipend.
• Location Availability: for full time (in-office) internship in Jaipur.
• Education & Work experience: Relevant degree in Business Management. Additional training will be a plus. Some experience in an office environment is preferred.
• Software and Applications: Experience with Microsoft Office Suite, emailing, calendaring and productivity software.

• Tech Savvy.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced, team-oriented environment.
• Solid organisational skills and attention to detail.

• Bachelor's degree in Computer Science (or related field)
• 5+ years of relevant work experience
• Expertise in React.js, React-native, Python, Android & Database
• Experience with Agile or Scrum software development methodologies
• Ability to multi-task, organize, and prioritize work