Customer Support Executive || Freshers Eligible || Immediate Hiring

Job Title : Customer Support – Support Operations

Location : Gurgaon, Sector 66

Experience : 1 to 5 Years

Employment Type : Full-time | Work from Office

Role Overview :

Responsible for backend customer and transaction support across fintech products, resolving queries within defined TAT, maintaining accurate data, and coordinating with internal teams, banks, and service providers.

Mandatory Skills :

Fintech Customer Support, Transaction Support, Email & Chat Support, MS Excel, MIS Reporting, Query Resolution, Dispute Management, TAT/SLA Management, and Basic Digital Payments Knowledge.

Key Responsibilities :

• Handle backend support for AEPS, DMT, Recharges, BBPS, Utility, MATM, PG Transactions, and Loans.
• Resolve merchant, customer, and transaction-related queries through email and chat.
• Monitor disputed, pending, and escalated transactions and ensure timely resolution.
• Maintain data in Excel and prepare daily MIS reports.
• Coordinate with Sales, Operations, Technical teams, banks, and service providers.
• Ensure cases are tracked and resolved within defined TAT / SLA.

Required Skills :

• Experience in Fintech Customer / Backend Support Operations.
• Basic understanding of digital payments and transaction processing.
• Knowledge of AEPS, DMT, BBPS, Recharges, Payment Gateway, or related fintech products.
• Good MS Excel and MIS reporting skills.
• Strong email/chat communication and query-resolution skills.
• Ability to manage transaction disputes, escalations, and pending cases.
• Good coordination and problem-solving skills.

Qualification : Graduate / Undergraduate.

Scope of Work – Voice Email Process

Location: Koramangala, Bangalore(no relocation)

Budget - upto 28k in hand only

Position Title: Voice Email Process Executive

Department: Customer Support / Operations

Experience- 1-3 years only

Employment Type: Full-Time

Shift: Morning 9.30 AM to 6.30 PM and 10.30 AM to 7.30 PM

Immediate joiners only

The Voice Email Process Executive will be responsible for handling customer

queries, complaints, and requests via email. The role focuses on delivering timely,

accurate, and professional responses in line with company policies and service

standards. The candidate will be required to manage a queue of inbound customer

emails, troubleshoot issues, escalate where necessary, and ensure customer

satisfaction.

Key Deliverables:

● Respond to a high volume of customer emails daily.

● Maintain a professional tone and adhere to standard response templates.

● Accurately document customer interactions in the CRM system.

● Collaborate with internal departments for issue resolution.

● Meet or exceed daily response time and quality metrics.

Responsibilities:

● Handle customer service requests via email.

● Follow up on unresolved queries in a timely manner.

● Ensure adherence to response quality and turnaround time SLAs.

● Maintain confidentiality and data integrity at all times.

● Provide feedback to management for process improvement.

Requirements:

● Excellent written communication skills in English.

● Typing speed of at least 30-40 WPM with accuracy.

● Prior experience in email/voice process is preferred.

● Familiarity with CRM software and MS Office.

● High attention to detail and customer-first attitude.

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

📢 **E-COMMERCE PROCESS | WORK FROM HOME**

💼 **LOB:** Voice Process

🏠 **Mode:** WAHA (Work From Anywhere)

💰 **Salary:** ₹18,000 CTC | ₹14,000 In-Hand

**Eligibility**

* 12th Pass & Graduates

* Male & Female Candidates

* Experienced Candidates 6 months on papers

* Good Communication Skills

**System Requirements**

* Core i5, 8th Gen or above

* 8 GB RAM

* Windows 10 or above

* Camera Mandatory

* Minimum 20 Mbps Upload & Download

* USB Headset with Noise Cancellation

**Role:** Handle customer queries related to e-commerce orders and provide appropriate support through the voice process.

⚠️ **Important:** This meeting is **only for experienced candidates.**

• 💻 **Join the meeting from a laptop only.**

Responsibilities :

• Client and audience query handling
• Resolving customer complaints brought to your attention
• Providing detailed information to customers
• Prompt response over Product Chat box
• Taking feedback from the customers
• Maintaining a healthy relationship with the clients

Only Surat Local candidates can apply

Hiring Alert | International Chat Process

📍 Location: Mohali (Work from Office)

Position

Customer Support Associate – International Chat Process

Eligibility

* Graduates & Undergraduates can apply

* Freshers & Experienced candidates are welcome

* Good written English communication skills are mandatory

* Basic computer knowledge and typing skills required

Salary

Freshers

* CTC: ₹29-30k monthly

* Approx. In-Hand Salary: ₹23,000 – ₹24,000 per month

Experienced Candidates

* CTC: Up to ₹32k monthly

* Approx. In-Hand Salary: ₹25,000 – ₹26,000 per month (depending on experience and interview performance)

Job Highlights

* International Chat Process

* Work from Office

* Excellent career growth opportunities

* Professional work environment

Interested candidates can share their updated CV to apply