
Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

About Reelo Technologies
About
Similar jobs

We are looking for passionate Full-Stack Development Interns to join our tech team. This internship is a fantastic opportunity to apply your coding skills in a real-world environment and gain valuable experience working on industry-relevant projects.
Role Overview:
As a Full-Stack Development Intern, you will:
- Develop a responsive front-end website using HTML and CSS.
- Build and maintain RESTful APIs using Django.
- Implement and manage a MongoDB database for seamless data storage and retrieval.
- Collaborate with our team to ensure smooth integration of front-end and back-end components.
- Debug and troubleshoot any issues in the application.
Requirements:
✅ Front-End: Proficient in Javascript, HTML and CSS for building responsive and interactive interfaces.
✅ Back-End: Experience with Django for developing APIs.
✅ Database: Basic knowledge of MongoDB for database management.
✅ Problem Solving: Strong analytical and problem-solving skills.
✅ Communication: Ability to work in a collaborative remote environment.
What You’ll Gain:
- Hands-on experience in full-stack web development.
- Exposure to real-world projects and industry practices.
- A valuable addition to your portfolio.
- A certificate of internship upon successful completion.
Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.
Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.
To know more visit https://elocitytech.com/
Responsibilities:
- Determines technical feasibility of features or solutions by evaluating problem, customer requirements, possible solutions and technology requirements.
- Exercises judgement in prioritizing tasks and selecting methods and techniques for obtaining solutions.
- Create low-level design of modules of a software application through proper documentation and
- diagrams.
- Develops software solutions by studying requirements, clarifying customer/user needs, analysing data
- and processes and following established software development practices and processes.
- Develops proof of concepts for technical evaluation and early customer feedback
- Updates and shares knowledge by studying state-of-the-art development tools, programming
- techniques, and computing technology; reading professional publications
- Networks with internal and external personnel in own area of expertise.
- Skills:
- Good command in JavaScript/TypeScript. Knowledge of Java/Python will be a plus.
- Experience in Debugging/troubleshooting TypeScript code.
- Experience in API development (REST/GraphQL etc)
- Experience in development of Web and Mobile(android/iOS) applications
- Exposure of Parallel and Asynchronous programming
- Experience in writing Unit tests (Jest or any similar framework)
- Should be proficient in relational Database concepts (Postgres etc.)
- Knowledge of Non-relational Databases would be a plus.
- Good Understanding of Object-Oriented Programming Concepts.
- Good Understanding of Design Patterns.
- Good command of Data structures, Algorithms and Complexity.
- Good at problem solving and analytical skills.
- Experience with Source Code Versioning systems (Git etc)
- Understanding of Micro services Architecture would be a plus
Role – Business Development Executive (F/M/X)
Experience – 3+ Years
Position - Work from Office
About Us
Join a team that wants to make the impossible possible
- We are Vitec, a company full of talents, tech nerds, and motivated people who work on our vision every day with dedication and conviction.
- Our vision is to become the 360° Software Development Partner of customers worldwide. If you get that, we got you:
- We offer everyone a professional environment with great opportunities to improve their skills, learn new trending technologies/methods, and become part of a caring family of goal-getters!
- As 360°Software Development Partner, we build and maintain unique and complex solutions with a team of great individuals who love their work and who know responsibility not only from hearing it but who living it. For this reason, we only hire the best and most motivated.
- Joining Vitec means becoming a member of the family and making the impossible possible every day.
About You
As an experienced Business Development Executive, you will be responsible for developing, maintaining, and growing sales strategies/channels to connect with potential clients. You will generate meaningful leads, create together with our Solution Architects solutions for clients, and seal the deal. You will work closely together with the management to enable long-term partnership and growth processes. You will make the impossible possible!
What do you need to bring?
- 3+ years of proven experience in the business development area.
- Strong understanding of building, maintaining, and scaling sale strategies in the IT area.
- Strong knowledge of bidding platforms like Upwork and Fiverr.
- Solid technical knowledge about how IT Solutions such as mobile Apps, web Apps, websites, and server infrastructures are built is a very big plus point.
- Strong communication and interpersonal skills for building meaningful relationships with clients.
- Strong customer service and sales skills for generating leads.
- Advanced presentation and persuasive skills.
- Advanced decision-making and problem-solving skills.
- Highly motivated to achieve results in my responsibility from scratch to the highest satisfaction.
- Sharing knowledge with others and helping others to grow is a matter of course for you.
- Very good English skills in written and spoken.
A day in the life of our Business Development Executive
- Attracting new clients by innovating and overseeing the sales process for the business.
- Working with management to identify and manage company risks that might prevent growth.
- Identifying and researching opportunities that come up in new and existing markets.
- Preparing and delivering pitches and presentations to potential new clients.
- Communicating with clients to understand their needs and offer solutions to their problems.
- Building high-level technical concepts together with the team to create meaningful proposals.
- Creating positive, long-lasting relationships with current and potential clients.
- Ensuring excellent customer service through regular client follow-up
- Translating proposals into ready-to-sign contracts
- Owning the sales lifecycle from prospecting to implementation
- Managing virtual and in-person sales meetings
We are looking for a problem solver, hustler and team leader and is entrepreneurial in nature who can be a part of the early team at Animall and build a Bharat focused product for dairy farmers. You will be helping in creating the Marketplace product from scratch.
Roles and Responsibilities:
The role will involve setting up and scaling the inside sales team -
- Setting up the inside sales process - work flow, tool, questions to ask, sales pitch
- Hiring and managing the inside sales team
- Training the team on selling cattle, convincing them to visit farms and buying cattle
- Motivating, mentoring and incentivising the sales team
Experience you MUST have:
- Should have led an inside sales team
- Having an entrepreneurial experience will be a big plus


Looking for Python lead/architect
Must Have:
- Able to architect a application from scratch.
- Able to refactor code
- Knowledge of Flask, DJango
- Team player
- Able to lead the team and guide them
- Deployment of code on Azure platform
Good to have:
- Knowledge of SqlAlchemy
project.
• Deploying required database assets on production (DDL, DML)
• Good understanding of MySQL Replication (Master-slave, Master-Master, GTID-based)
• Understanding of MySQL partitioning.
• A better understanding of MySQL logs and Configuration.
• Ways to schedule backup and restoration.
• Good understanding of MySQL versions and their features.
• Good understanding of InnoDB-Engine.
• Exploring ways to optimize the current environment and also lay a good platform for new
projects.
• Able to understand and resolve any database related production outages
Inside Sales Associate Responsibilities:
- Persuade prospective clients to engage in a phone conversation and/or meeting to discuss our insurance product.
- Connect with prospects over a call (min of 45 calls to be connected each day)
- Advise clients on the insurance policies that best suit their needs
- Customize insurance programs to suit individual clients
- Deliver approved policies to new clients and explain benefits of the policy
- Issue quotes, maintain client records and prepare reports
- Keep abreast of industry and market trends and best practices
- Scout and identify potential clients with need for insurance coverage
- Contact potential customers through calls, emails and arranged meetings
- Provide elaborate explanation of contract features, benefits, and possible downsides to an insurance coverage (as per market perspective).
- Ensure company policies and procedures are maintained when conducting the sales of insurance services
- Discuss with clients to obtain information in order to provide Quotation.
- Facilitate the payment and handover to post sales team.
Requirements:
- SME’s in corporate sales with minimum of 90% sales target achievement rate each month.
- Minimum of 4-5 hours of calling per day required.
- Corporate Sales experience with Tier 1 organisation contributing to the monthly targets
- Connect with prospects over a call (min of 45 calls to be connected each day)
- Previous working experience in Insurance.
- Excellent communication and presentation skills
- Resilient spirit and a persistent nature
- Impeccable interpersonal skills and friendly attitude
- Well organized with time, excellent time management abilities
- Should be a graduate.

We are looking for a self-driven, passionate Android developer who can join our mission in building a product that solves real problems in the simplest and most elegant manner possible. We want to make financial services inclusive and accessible to all.
Welcome aboard if:
- You have done Android development with Kotlin and some state management frameworks for at least 1 year
- You push the code to Git before you leave the office
- You take pride in building the features and take end-to-end ownership
- You love Agile and believe in writing more than enough tests, code reviews, and iterative development
Job Specification :
Position :Full Stack Developer
Location: Pune
Qualifications: Associate, Diploma and Bachelor’s Degree in relevant field
Experience: 3+yrs. relevant experience.Preferred target Companies: A combination of Start-up experience and Large Organizations would be preferredKey
Responsibilities / Accountabilities
•Develop new user-facing features
•Build reusable code and libraries for future use
•Ensure the technical feasibility of UI/UX designs
•Optimize application for maximum speed and scalability
•Assure that all user input is validated before submitting to back-end
•Collaborate with other team members and stakeholders•Use markup languages like HTML to create user-friendly web pages
•Maintain and improve website
•Optimize applications for maximum speed
•Design mobile-based features
•Collaborate with back-end developers and web designers to improve usability
•Get feedback from, and build solutions for, users and customers
•Write functional requirement documents and guides and create quality mockups and prototypes
•Ensure high quality graphic standards and brand consistency
•Stay up-to-date on emerging technologies
•Design and build applications.
•Collaborate with cross-functional teams to define, design, and ship new features.
•Unit-test code for robustness, including edge cases, usability, and general reliability.
•Continuously discover, evaluate, and implement new technologies to maximize development efficiency.Write clean, maintainable code while rapidly iterating and shipping
•Participate in all phases of development, from design to implementation, unit testing, and release.
Experience & Education:
•Required: BE/ BTech from Tier1, Tier2 Institutes
•2+ Yrs Experience in Front End Development
•2+ Yrs Experience in nginx, NodeJS, MongoDB, mysql, Api development
•Excellent logical and Analytical Skills
•Experience with AWS, Socket.io
•Knowledge of javascript, OOPS including experience with design Pattern
•Excellent in Design patterns, Data Structure.
•Should have a problem-solving approach.
•Design and code for scalable applications that support a big user base.Expected Competencies:
•Adaptable to change; able to respond to shifting requirements and priorities
•Well organized and structured approach to work with good attention to details.
•Comfortable with coordinating and collaboratingwith business teams to drive required decisions and outcomes.
•High degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team-based environment.

