Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Subodh Popalwar
Software Engineer, Memorres
About Reelo Technologies
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At Prolifics, we are currently implementing multiple solutions on Senior Software Engineer (SAP ABAP)and we are looking to hire talented SAP ABAP for our development center in India. This position would be based out of location and is a permanent position.
If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high-profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!
Job Title: Senior Software Engineer (SAP ABAP)
Primary skills: 5+ Years into SAP ABAP
Location: Hyderabad
Educational Qualification: B. Tech/BE/MTech/MCA/M.Sc.
Job Description:
- Should have 6+ years of experience in SAP ABAP Development
- Responsible to review ABAP programs for performance and recommend necessary changes for performance improvement
- Should be able to build necessary utilities/programs to conduct performance testing
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If you are interested to know more, please send an updated copy of your resume to vinay.manne at prolifics.com
About Us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune.
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We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.
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DjangoDeveloper should have 2-4 years of experience, with a indepth knowledge on how web/mobile app works.
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You Are:
An experienced UX designer, who is able to understand our business requirements and any technical limitations, as well as be responsible for planning and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, journey maps, wireframes, mockups, and prototypes, validate the proposed solutions with users and is expert in usability best practices.
You will be part of the product team, working closely with users, engineers, and UI designers, to build and refine our product.
In this role, you should be both analytical and creative, able to grasp user needs and solve problems. A strong portfolio of successful projects is essential. Ultimately, you will make our product more user-friendly and intuitive, in order to attract and retain customers.
Simply put, you will be passionately and constantly solving challenging problems!
What you will do:
- Work closely with Product Owners to understand business requirements
- Ask smart questions, take risks and champion new ideas
- Make design decisions that imbibe empathy related to core, as well as new functions and features
- Use user-centered design process and rapidly test and iterate your designs
- Work directly with our engineers, delivering product specs and assets to them
- Work directly with other designers to envision and iterate the concept
- Compile research and create user flows
- Design mockups and high-fidelity user interfaces
- Conduct concept and usability testing as well as gather feedback
- Define the right interaction model and evaluate its success
- Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions.
What you have:
- 4 - 6 years of UX design experience.
- Solid grasp of information architecture, interaction design, information design, and usability testing
- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
- Expertise in UX software and strong understanding of development technologies
- Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision
- Solid design background with an keen eye for quality and details
- Background in project management and research
- A plus if you have fintech knowledge and experience.
What you will bring:
- Approach problems holistically. Work with product owners/engineers to help define experience. This includes gathering requirements, creating design options and presenting those options to stakeholders at various stages in the process.
- Be nimble. You will be working to model problems with customer journey maps, while simultaneously designing and iterating against those needs and behaviors. Velocity and iteration are core to your being.
- Be flexible. Be ready to work on multiple projects, help your team members when they reach out and grow the team’s UX knowledge.
- Be a storyteller. Have a strong point of view, able to articulate and communicate ideas clearly to stakeholders. Bring in your style of presenting with awesome story telling.
- Build empathy as a culture. Enable organization to think and feel from a user’s perspective. Uncover opportunities to decrease friction and enable new pathways by talking to and listening to users about their frustrations and goals.
- Be committed to results. As a designer with experience, you will work closely with product leadership, cross-functional leads, to go beyond expectations.
- Collaborate like mad. Identify synergies and opportunities for optimized end-to-end experiences across workflows, channels, devices, and segments. Partner with the teams across geos to drive product experiences.
- Be accountable. In addition to design skills, you also have some development know-how to help you implement your designs. You are confident steering a project from the earliest ideation phases all the way through final delivery.
- Everyone is empowered to make decisions
- Transparency in communication keep us aware of where we are heading, and honest feedback helps everyone to grow quickly & in all directions
- You also have flexible timings and a great office space to work in
- Meal coupons and Uber Credits
NodeJS (Node.js)
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For further details please refer our website
LinkedIN :
Job Description :
- 2 or more years of experience of server side web systems engineering and middleware in a project services or product engineering organisation
- Hands-on development experience using JavaScript on the Server Side with Node.js and associated frameworks.
- Published sites/systems that are now online
- Self motivation and ability to manage your own time to get the job done at the high international quality levels we expect
- An engineering Degree in computer science or equivalent practical experience
- A solid understanding of networking, storage, operating/browser systems engineering as well as application/software systems performance optimisation and third party systems integration
- Hands on experience with Amazon Web Services
- Prior experience working within the Media, E-commerce, Telecommunications or similar large scale consumer facing industry
First round will be a Machine test and Aptitude, sharing it with this mail, which has to be completed in 2 days.This will be followed by technical discussion, CEO round and HR discussion.Hiring process will take 5-7 working days post completion of M/C test
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres