Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo
About
Reelo is a customer engagement and retention platform built for small and medium-sized retail businesses. As consumer purchasing behavior shifts rapidly toward digital and personalized experiences, many retailers struggle to adapt due to the complexity and high cost of existing tools, which are largely designed for large enterprise marketing teams. Reelo bridges this gap by offering simple, accessible, and effective solutions that help retailers engage customers, drive repeat business, and grow revenue.
Inspired by how Macintosh democratized computers, Google democratized information, and Canva democratized design, Reelo aims to democratize customer engagement for every retailer. The company’s mission is to help millions of SMB retailers accelerate their growth through intelligent, easy-to-use customer engagement tools, enabling them to compete and thrive in a digital-first retail ecosystem.
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Develop, maintain, and enhance web applications using Vue.js to create seamless, user-friendly experiences.
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Join Our Growing Team!
Are you a proactive and driven individual with a passion for forging new business relationships and driving growth? We're seeking a Business Development Specialist to play a crucial role in expanding our market presence and driving revenue. If you're enthusiastic, results-oriented, and love connecting with clients, this could be the perfect opportunity for you!
No of Positions : 3
JOB RESPONSIBILITIES:
Prospecting: Identifying potential clients and new business opportunities to find prospects that fit the company's target customer profile.
Consultative Selling: Engaging with prospects in a consultative manner, understanding their needs, challenges, and goals. Then tailoring the sales pitch to demonstrate how the company's products or services can solve specific business problems.
Product Knowledge: Developing a deep understanding of the company's products or services, their features, benefits, and competitive advantages. The sales team must effectively communicate this information to potential clients.
Negotiation and Closing Deals: Negotiating terms, pricing, and contractual agreements with clients. The sales team works towards closing deals and getting contracts signed.
Sales Pipeline Management: Managing the sales pipeline, tracking leads and deals at various stages of the sales process. The team ensures the pipeline is healthy and sales targets are met.
Sales Reporting: Keeping track of sales metrics and performance and reporting on progress to sales management and relevant stakeholders.
Collaboration with Marketing and Customer Engagement Teams: Working closely with the marketing team to align sales strategies with marketing efforts. Additionally, collaborating with the customer engagement team to ensure a seamless customer experience.
PRE-REQUISITES:
Minimum 2-3 years of Sales Experience with B2B / SAAS Industry
Excellent Communication Skills (English & Hindi | 3rd Language will be an added advantage)
Ability to handle pressure and meet deadlines
Excellent time management
If interested kindly share your updated resume
Don't miss out on this exciting opportunity to drive growth and success at ICT Circles. Apply now and let's embark on this journey together!
#JoinTheTeam #BusinessDevelopmentExpert
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Follow CutshortShubham Vishwakarma
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