Customer Success Specialist

at Reelo Technologies

Customer Success Specialist

Reelo Technologies

Company

Home

Customer Success Specialist

at Reelo Technologies

Posted by Kruti Vaidya

0 - 2 yrs

₹3L - ₹5L / yr

Ahmedabad

Skills

English Proficiency

Customer Relationship Management (CRM)

Strategic planning

Customer Success

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
Proactively reaching out to customers to ensure they are getting success using Reelo.
Respond professionally to incoming inquiries from your customers.
Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

Past experience in account management/client services roles across
A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
Excellent verbal, written communication, and presentation skills.
Ability to respectfully handle complaints/ escalations
A very consultative approach and passion for speaking to customers everyday
Passion for technology and keeping up with latest trends
Great attention to details
Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
Organizational skills and experience improving processes
The ability to explain complex topics in easy to understand and concise language
Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Customer Success Specialist

Why Reelo

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

👉🏻 Read more on https://www.reelo.io

About the opportunity

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
Proactively reaching out to customers to ensure they are getting success using Reelo.
Respond professionally to incoming inquiries from your customers.
Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

Past experience in account management/client services roles across
A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
Excellent verbal, written communication, and presentation skills.
Ability to respectfully handle complaints/ escalations
A very consultative approach and passion for speaking to customers everyday
Passion for technology and keeping up with latest trends
Great attention to details
Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
Organizational skills and experience improving processes
The ability to explain complex topics in easy to understand and concise language
Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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About Reelo Technologies

Founded :

2021

Type :

Product

Size :

20-100

Stage :

Raised funding

About

Reelo makes customer retention & engagement easy for every retail business. The world is rapidly moving towards personalization and customers are rapidly moving to digital, faster than ever before. The way consumers make purchasing decisions has dramatically changed and retailers are struggling to adapt to this new reality. The current tools in the market are far too overpowered, complex and expensive that they become inaccessible for most small & medium sized retailers. These tools are meant to be used by marketing teams of large enterprise brands. Macintosh democratized computers; Google democratized information; Canva democratized design. Similarly, Reelo aims to democratize Customer Engagement for every retailer. Our mission is to help millions of small & medium enterprise retailers accelerate their revenue through intelligent customer engagement. If you're looking to be a part of our mission or want to know more, drop a message on hello@reelo.in :)

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Track record of building and delivering mission critical, 24x7 production software systems
Experience architecting systems on AWS platform a strong plus
Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
Proven track record of taking ownership and driving results on technical projects
Ability to handle multiple competing priorities in a fast-paced environment
Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

Responsibilities

Develop and execute a long-term product roadmap and architecture while balancing short term commitments
Handling the entire SDLC.
Own the architecture SCOT product platforms to drive business results.
Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact
Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery. Accountable for solutioning, design, architecture, for the ease of evolution, quality of the systems, performance, scalability, availability characteristics, NFRs and limitations of the systems. Should be willing to be hands-on and spend time actively developing parts of the systems.
Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process.
Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables .
Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions.
Drives code and design reviews of components / systems / products in scope and drives the architectural governance for them
Set directional paths for the department for adoption of new technology stacks for solving business problems
Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
Initiate and deliver leadership training within the engineering organisation and drive the growth of leaders to create a strong leadership bench.
Follow coding standards, unit-testing, code reviews etc.
Follow release cycles and commitment to deadlines.
Lead by example through innovation.
Build and nurture a team of software developers
Shape team goals by developing a deep understanding of our business processes and success criteria
Develop and execute a long-term architecture while balancing short term commitments
Work closely with the team to architect and develop the best technical design and approach to solve complex problems
Effectively partner with engineering and non-engineering groups across the organization to deliver on own goals
Work closely to architect and develop the best technical design and approach to solve complex problems.
Take the accountability of the overall health of the products you build, and predictability of the deliverables
Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on goals.