Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo Technologies
About
Company social profiles
Similar jobs
LOCATION: Hyderabad - Hybrid (2 days a week)/WFH
A Little Bit About The Role
As an Associate Product Designer, you will play a critical role in shaping user-centric solutions through innovative design practices. This position bridges creativity and strategy, requiring proficiency in both visual and interaction design. You will collaborate with cross-functional teams, support senior designers, and contribute to the development of exceptional user experiences that align with business goals. This is an opportunity to grow your skills while delivering impactful design outcomes.
What You Will Be Doing
Design Execution:
- Develop wireframes, prototypes, and polished design assets using tools like Figma.
- Apply design principles to create intuitive and visually appealing interfaces for web and mobile platforms.
- Ensure designs adhere to brand guidelines and accessibility standards.
Collaboration:
- Work closely with product managers, engineers, and stakeholders to gather requirements and refine designs.
- Participate in brainstorming sessions, workshops, and design critiques.
- Facilitate smooth design-to-development handoffs, providing necessary specifications and documentation.
Research & Usability:
- Conduct user research and usability testing to inform design decisions.
- Analyze research findings to identify opportunities for improving product usability and user satisfaction.
- Advocate for user-centered design practices within the team.
Innovation and Learning:
- Stay updated with design trends, emerging tools, and best practices.
- Brainstorm and experiment with innovative design approaches to enhance product offerings.
- Take ownership of small projects and mentor interns or junior team members as needed.
What you will need to be great in this role
Experience:
- 3-6 years of experience in UX/UI or product design roles.
- Demonstrated ability to deliver impactful design solutions in collaborative environments.
Skills:
- Proficiency in design tools such as Figma, Sketch, or Adobe XD.
- Strong understanding of user-centered design principles, information architecture, and accessibility standards.
- Ability to create wireframes, prototypes, and high-fidelity designs.
Attributes:
- Excellent communication and collaboration skills.
- Problem-solving mindset with lateral thinking abilities.
- Eagerness to learn, adapt, and contribute to team growth.
- Attention to detail and a commitment to delivering high-quality designs.
Leadership:
- Ability to manage multiple projects and meet deadlines effectively.
- Willingness to mentor junior designers and contribute to a culture of design excellence.
Portfolio Requirements:
- A portfolio showcasing design projects, highlighting your role in problem-solving, design execution, and user-focused solutions.
- Examples of work that demonstrate strong visual design, user research, and prototyping skills.
Certifications (Optional but Beneficial):
- UX/UI certifications (e.g., Nielsen Norman Group, Interaction Design Foundation).
- Design thinking or ideation certifications (e.g., IDEO, LUMA Institute).
- Familiarity with Agile methodologies, supported by Scrum or other relevant certifications.
NOTE: This role is ideal for someone eager to make a meaningful impact through design while developing their expertise in a supportive and innovative environment.
Preferred Skills
Storyboarding, User Experience (UX), User Interface Design, Usability, Information architecture, Site Maps, User Flows, Wireframing (Figma), Prototyping, Minimalism, Lateral Thinking, Problem-solving skills, Design Thinking, Accessibility, Design Systems
Qualifications
A bachelor's degree is not necessary, but strong communication skills are essential.
Life At Fountane
- Fountane offers an environment where all members are supported, challenged, recognized & given opportunities to grow to their fullest potential.
- Competitive pay
- Health insurance for spouses, kids, and parents.
- PF/ESI or equivalent
- Individual/team bonuses
- Employee stock ownership plan
- Fun/challenging variety of projects/industries
- Flexible workplace policy - remote/physical
- Flat organization - no micromanagement
- Individual contribution - set your deadlines
- Above all - culture that helps you grow exponentially!
A Little Bit About The Company
Established in 2017, Fountane Inc is a Ventures Lab incubating and investing in new competitive technology businesses from scratch. Thus far, we’ve created half a dozen multi-million valuation companies in the US and a handful of sister ventures for large corporations, including Target, US Ventures, and Imprint Engine.
We’re a team of 100 strong from around the world that are radically open-minded and believe in excellence, respecting one another, and pushing our boundaries to the furthest it's ever been.
Job Title
Business Development Manager – Corporate Sales
Basic Qualification
Graduation
Department
Client Servicing
Sub Department
Location
BANGALORE
Experience
6 to 10 Years
Job Summary
The Business Development Manager – Corporate Sales plays a key role in acquiring new business, generating revenue, and retaining clients in coordination with the underwriting and claims teams. This role involves building strong client relationships, cross-selling insurance products, managing a motivated team, and ensuring operational efficiency through MIS reporting and compliance adherence. The AGM must also maintain insurer relationships and oversee smooth policy renewals and changes.
1. Client Prospecting and Acquisition:
· Introduce to potential clients and arrange meetings with key decision-makers
· Conduct in-depth discussions to understand client needs and insurance requirements
· Coordinate with clients to generate RFQs (Request for Quotations) across different insurance lines
· Facilitate client onboarding by obtaining required data and engaging with the underwriting team to close deals.
2. Revenue Generation and Cross-Selling
· Coordinate with the underwriting team to earn maximum revenue from each deal, ensuring profitability at the individual, zone, and organizational levels
· Generate GWP across different insurance segments such as health, life, liability, and property insurance
· Identify opportunities to offer additional insurance products to existing clients to increase business
· Maintain the expense ratio target for the individual, team, and organization through efficient deal management.
3. Relationship Management
· Build and maintain strong relationships with clients throughout the insurance program duration to ensure satisfaction
· Collaborate with servicing and claims teams to offer a seamless client experience, ensuring high retention rates
· Proactively engage with clients to facilitate policy renewals and amendments as required
· Act as a liaison between clients and insurers to resolve any service issues or policy discrepancies.
4. Team Management and Development
· Encourage the team to actively engage with clients and generate new business opportunities through policy changes and renewals
· Involve team members in client interactions, insurer negotiations, and coordination with TPAs to boost their confidence and skills
· Monitor team performance and align individual goals with organizational objectives to achieve business targets
5. Corporate Visits and External Liaison
· Regular visits to client offices to strengthen relationships and identify new opportunities
· Maintain relationships with insurers to facilitate smoother underwriting and claims processes
· Engage with TPAs for quick resolutions and enhanced client service.
6. Daily MIS and Reporting
· Ensure accurate and timely preparation of daily MIS reports to track business progress
· Share insights with management to support decision-making and business strategy.
7. Compliance and Process Management
· Ensure all business operations comply with IRDAI regulations and organizational policies
· Identify areas for improvement in client servicing processes to increase efficiency and client satisfaction.
Additional Information
Company Industry:
Insurance Broking
Employment Status:
Full Time
Employment Type:
Regular
Number of Vacancies:
1
Working Days:
Monday – Saturday
Office Timings:
10:00 AM to 06:30 PM
Skills:
· Insurance Product Knowledge
· Client Relationship Management
· Team Management and Leadership
· Negotiation Skills
· Communication skills
· Regulatory Compliance Knowledge
· TPA Coordination Experience
· Project Management Skills
· Networking Skills
· Financial Acumen
· Problem Solving skills
C++
ProgrammingWe are seeking an experienced Developer with a strong background in C++, CUDA programming, and Linux to guide our development team in building cutting-edge solutions for device integration and high-performance computing tasks. This is a hands-on leadership position that combines technical expertise with team management skills to deliver high-quality software products.
No of position – 2
Duration – 1 year contractual position (candidate will be on Hiring Panda Payroll)
Experience Range – 4 to 5 years
Notice Period – Immediate, candidate should join within 7 days
Location – Kandivali, Mumbai (Only local candidates of Mumbai is acceptable)
Work Mode- Work from Office
Primary responsibilities:
Software Development:
• Develop and maintain high-performance applications using C++ and CUDA.
• Design and implement parallel algorithms for GPUs to accelerate computational
workloads.
Performance Optimization:
• Optimize CUDA kernels for performance, scalability, and memory efficiency.
• Analyze performance bottlenecks and propose innovative solutions.
Code Review and Testing:
• Conduct code reviews to ensure adherence to coding standards and best practices.
• Develop and execute test cases to validate functionality and performance.
Collaboration:
• Work closely with the software engineering and research teams to understand
requirements and deliver robust solutions.
• Provide technical guidance and mentoring to junior team members when necessary.
Documentation:
• Write and maintain technical documentation, including design specifications and user
manuals.
Required Skills:
• C++: Strong proficiency in modern C++ (C++11/14/17/20).
• CUDA Programming: Extensive experience in developing, debugging, and optimizing
CUDA applications.
• GPU Optimization: Familiarity with memory hierarchy, shared memory, streams, and
warp-level operations in CUDA.
• Parallel Computing: Solid understanding of parallel algorithms and multi-threaded
programming.
• Mathematical and Analytical Skills: Strong foundation in linear algebra, calculus, and
numerical methods.
• Tools: Experience with debugging/profiling tools like Nsight, CUDA Memcheck, or similar.
HTML/CSS
Bootstrap
Javascriptart of programming. Responsibilities will involve translating the UI/UX design wireframes
to actual code that will generate visual aspects of the application. You will collaborate with
the UI/UX designer to bridge the gap between graphical design and technical
implementation. You will play an active part on both sides and define how the program
appears as well as how it operates.
● Collaborating with web designers to talk about the layout and design of the project
● Coding the entire website from beginning to end
● Developing front-end web apps and code debugging
● Ensuring cross-platform compatibility
● Finding errors in applications and troubleshooting them
● Performing usability and performance testing on websites
Required skills for CSS/HTML5 developers
● Bachelor's degree in computer science, computer engineering, management
information systems, or a related field
● At least 3+ years of HTML/CSS development experience is required
● Proficiency with HTML5, CSS3, JavaScript, and XML
● Knowledge of troubleshooting code and application is highly desirable
● Ability to translate user requirements into code
● Familiarity with building intuitive front-end applications
Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Understanding the organizational vision and mission and implementing the same through content marketing strategies.
- Ensuring that the content marketing team primarily facilitates brand and purpose to our end target groups with an aim to create better awareness about the product with clients and better brand strategy execution.
- Developing best practices and guidelines for the content team for various channels like social media, internal & external blogs, websites, newsletters, whitepapers, presentations, etc.
- Checking if the contents are aligned to the organizational mission and brand strategy & SEO needs.
- Training direct reports & peers by developing understanding of clients, product, use cases & industry solutions for story ideas.
- Keep aligned with SEO benefits.
- Monitoring & analyzing performance & quality of various contents across platforms and constantly working to improvise on outcomes.
- Working with other departments to generate product / mission use case / benefit stories and executing in distribution strategies.
- Pushing other department peers to generate insights, benchmarks, and use cases that can be shared from various channels
What you need to have:
- Graduate and over with excellent oral and written communication skills. MBA in marketing a plus.
- 7+ years experience in content marketing. 2+ years of experience managing content teams.
- Strong networking and interpersonal skills and should be able to establish quality social media communication.
- Strong analytical skills and hands-on with spreadsheets, presentation & document writing.
- Strong understanding of SAAS and other internet-based software products.
Java
Spring BootTitle: Senior Java Developer
Location: Pan India/Remote work
Senior Java Developer
Functional Experience:
5+ years of work experience, bachelor's degree in computer science or a related field, develop applications for cloud computing, design, maintain and operate cloud systems/microservices and applications, keep cloud systems secure, fully tested and integrated with all the other products/applications, understand the language of business and develop to address the business’s needs.
Technical Skills Required:
Minimum 6 year of hands-on Java (including Java 11) programming; Experience and knowledge of open-source software, frameworks around server-side development in Java 11; wide and deep understanding of Java ecosystem, monitoring and diagnosis, Spring Boot.
Notice Period: 0-30 Days
Java
Adobe Illustrator
Greetings for the day!
We are currently hiring for a product based company headquartered at Los Angeles, California. The company provides a platform for building bespoke software using AI to democratize software development, making it faster and more accessible to everyone.
Designation: QA Engineer
Location: Gurgaon
Salary: Not a bar for the deserving candidate
Experience: Minimum 4 years
Roles and Responsibilities :
- Review requirements specifications and technical design documents to provide timely and meaningful feedback
- Create detailed, comprehensive and well-structured test plans and test cases
- Estimate, prioritize, plan, and coordinate testing activities
- Design test cases based on the use cases and considering various quality aspects.
- Perform thorough regression testing when bugs are resolved
- Perform in-depth and thorough testing of the owned features/areas.
- Maintain the test cases and test results in test management system.
- Maintain the defects in defect Management system.
- Plan and realise the test environment, platforms, test cycles and regression cycles based on the strategy and quality evaluation at different stages of the product.
- Keep updated on the latest testing and domain technologies, test coverage methodologies and quality metrics.
- Develop skills on automation and testing tools.
- Should guide junior members in performing their activities effectively and help them develop technical skills.
Requirements :
- BE/B-Tech/BS/MS degree in Computer Science, Engineering or a related subject
- Should have at least 4 years of relevant experience in QA.
- Proven working experience in software quality assurance
- Strong knowledge of software QA methodologies, tools, and processes
- Experience in writing clear, concise and comprehensive test plans and test cases
- Hands-on experience with both white box and black box testing
- Experience working in an Agile/Scrum development process
- Experience with performance and/or security testing is a plus
- Hands-on experience with automated testing tools is a plus
- Knowledge of SQL and scripting is big plus
Please revert back to me with the following details along with your updated resume.
Current CTC -
Expected CTC -
Notice Period -
Total Experience -
Relevant Experience -
Current Role -
Current Designation -
Current Company/Employer -
Current Location -
Note: The role is not for freshers. They need not to apply. It is only for the experienced candidates with minimum 4 years of experience in QA Testing.
Thanks and Regards
Abhishek Sindhu
HR- Talent Acquisition
.NET
Angular (2+)Good Exposure into .Net Development.
Having very good strong technical coding experience.
Should have worked on Angular (2+) Version.
Good to have the latest Angular
Good to have MVC
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon