Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo Technologies
About
Company social profiles
Similar jobs
Adobe Illustrator
Adobe XD
FigmaWe are seeking an experienced Graphic Designer to join our creative team. As a Graphic Designer, you will collaborate with cross-functional teams to create visually appealing designs that align with our brand identity and marketing objectives. Your expertise in tools such as Photoshop, CorelDRAW/Illustrator, XD/Figma will be essential in producing high-quality graphics for various channels.
Responsibilities:
-Designing engaging visual content for digital and print media, including social media posts, email campaigns, banners, and promotional materials related to travel.
-Collaborating with marketing, product, and UX teams to translate concepts into compelling designs that resonate with travelers.
-Ensuring consistency in brand guidelines and visual aesthetics across all platforms, especially those relevant to travel campaigns.
-Staying updated on industry trends and best practices to enhance design quality for travel-related content.
Qualifications:
- 3-5 years of professional experience in graphic design.
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, XD) CorelDRAW and Figma.
- Strong understanding of mailer design, social media design, and other relevant formats.
- Excellent communication skills and ability to work in a fast-paced environment.
Share your profile with portfolio link.
Overview:
A stable, growing, US marketing agency is looking for someone to handle current marketing campaigns for nationwide audience. This position is entry level to experienced with a high level of growth opportunity. This is a remote opportunity that will be free to work India day shift, after training, a full time position.
Responsibilities:
• Optimizing Google Adwords for nationwide USA campaigns
• Analyze advertising campaigns to ensure maximum profitability
• Undertaking new campaigns, setting them up, and ensuring success
• Editing landing pages, making suggestions, and analyzing competitors
• Ongoing training and improvement in skills for ads
Requirements:
• Must be very okay in English (high level of English not necessary)
• Previous computer experience and working in a remote environment is preferred
• Proficient computer skills- Excel, Skype, Zoom, Word, Google Calendar experience
• Position can be done any timezone, but training will be USA timezone
• High Speed Internet (preferably 20 mbs or higher)
• Must be proficient in running Google ad campaigns, specifically click-to-call ads for a nationwide audience
About Us:
We are a US digital marketing company that focuses on lead generation for large businesses. This position will have the opportunity to increase advertising skills, improve our current campaigns while also getting the opportunity to try many new campaigns. State-of-the-art training and education will be provided. This is also a high growth position, with the opportunity to take on more and more responsibilities, in addition to bonus opportunities.
- Prospecting, generating, qualifying, and following up on leads and appointment setting for the external sales team
- Direct email marketing/cold calling to key clients and prospects
- Collaboratively work with the sales, and marketing team to develop lead generation strategies to generate lead opportunities with prospective customers
- Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives
- Research, track, maintain, and update leads
- Develop a strong knowledge of the company’s products and services to facilitate the sales process
- Achieving sales lead generation and appointment quota
Key Responsibilities:
- Inside Sales
- Lead Generation
- Executive Email marketing and Cold calling
- International sales experience preferred
- Relevant IT/ERP sales experience preferred
PostmanOBJECTIVE :
- The Product Development team within PayMate works with business to establish the overall strategy and priorities for the products and platforms. Based on the business strategy and overall priorities, the Product Development team creates product plan, including high level business requirements, solution designs, benefits definition and aligns with overall go to market rollout plan.
- We are looking to hire Product Managers with Payments background and Supply Chain Finance experience. You will engage existing and potential customers directly, and decide the future of the product based upon a strong understanding of the customer requirements. You will also collaborate with technology, marketing, sales and support to solve for the best customer experience.
- The candidate should be willing to accept a dynamic and multi-faceted role requiring to work across several teams and even geographies, while working with the core management team on the best way forward to help achieve our collective goals.
KEY RESPONSIBILITIES :
- Build a scalable Payments Automation System
- Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.
- Implements usage tracking and analyse patterns to validate new feature requirement.
- Have strong solution skills in translating customer needs to product functionalities.
- Convert ideas to prototypes and demonstrate them to the key partners.
- Stay on top of the market and competition.
- Act like an owner for the success of your product.
- Will be responsible for the end to end product roadmap from features creation, prioritization, go live, onboarding process streamlining.
- Responsible for regular running of solutions and products - monitoring success through revenue
- Maintain communication among and between stakeholders - interacting with business managers to ideate the requirements , work with the technology teams to implement the solutions
- Collaborate and work with various internal departments and external vendors in the launch and implementation of the processing platform for specific clients in the specific markets and regions. This involves working with the technical teams for roadmap, feature and release management
- Definition of platform features include creating detailed user and process flows
- technical level designs and algorithms to satisfy the feature requirements
- Working with clients to define business requirements from the high level down to the detailed levels.
- Work with the technical development teams to review the solution and technical designs with an understanding of how the solution impacts the overall platform architecture
- Work with the technical testing teams to review the test cases and testing to ensure newly defined platform features are properly tested
- Some platform features require the development of new APIs for which field level designs are required.
- Collaborate and work closely with our external processing partners and vendors in the launch and implementation of the processing platform for all markets and regions.
- Work with our processing partners to ensure the card processor's platform has features that are needed for the specific markets in question and where there are gaps to draft up the solution in conjunction with our partners and have that delivered in a timely manner
- This role would require the person to work across geographies, time zones, cultures and competencies as well as internal teams who might not be very familiar with global payments & its intricacies
- Be willing to get your hands dirty - from writing feature stories, drawing swim lane diagrams to running sprint meetings, you will do it all
- You would be required to articulate & justify your vision & strategy behind you roadmap to domain experts & leaders again & again in a crowded & evolving payment stage
- Dealing with engineers & architects to design new flows, adapt systems to new market innovations while maintaining integrity & scalability of the platform is vital
PREVIOUS EXPERIENCE :
- 5-7 years of experience in product management with 3 or more years in Payments background
- Strong customer centricity
- Ability to think creative and solve problem
- Familiarity in agile development framework will be preferable.
- Prior experience at fast growing fintech / B2B startups will be preferable
- Highly adaptable and aware. Comfortable in an evolving and dynamic environment.
- Good networker: persuasive with excellent interpersonal skills.
- You are comfortable working hands-on in a fast-paced start-up environment
- Problem-solving and detail orientation come naturally to you.
- Worked with banking & payments partners
- An engineering degree (a management degree is a bonus, not mandatory)
- Formal product management training - good to have
- Knowledge of Product Management tools like Trello, JIRA, Figma, MS Projects, Postman, etc.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptLooking for candidate with minimum 2+ Years of experience in Codeignitor, Laravel
Full stack developer who is capable of managing the entire development life cycle
Job Summary
Job Title: Technical Recruiter
Location: Vadodara, Gujarat
Experience: 0 to 3 years
Shift timing: 6:30 pm to 4:30 am
Responsibilities and Duties:
- Review the job description; understand the requirements of the clients and accordingly execute a search plan for identifying potential candidates to fit the requirement.
- Source candidates using multiple channels like job portals, internal database, social media, etc.
- Work on IT/NON-IT niche and super niche requirements.
- Assess applicants relevant experience, knowledge, skills and competencies.
- Scheduling, coordination and ownership of end-to-end recruitment cycle.
- Build strong candidate relationship and credibility to leverage their trust for getting referrals.
- Negotiating wage rates and other terms of employment and gain commitment from candidates for current and future job requirements.
- Submitting candidates resume to the hiring managers for further scrutiny or consideration.
- Timely communication with the candidates and keeping them posted with updates on their candidature.
- Partner with our onsite sales team to understand the client’s needs and requirements.
- Engage regularly on an ongoing basis with the candidates through email, voice and video calls.
Qualifications and Skills
- Excellent written and verbal communication skills in English
- Relationship Management skills
- Learning Agility
- Go Getter Attitude
- 4+ years of extensive EXP in TIBCO SPOTFIRE Dashboard Development is MUST
- Design and create data visualizations in TIBCO Spotfire
- Proven EXP in delivering Spotfire solutions to advance business goals and needs.
- Detailed knowledge of TIBCO Spotfire - report developer configuration
- EXP on creating all charts that exist in Spotfire (scatter, line, bar, combo, pie, etc.) and how to manipulate every property associated with a visualization (trellis, color, shape, size, etc.)
- EXP in writing efficient SQL queries, views in relational databases such as Oracle, SQL Server, Postgres and BigQuery (Optional).
- Ability to incorporate multiple data sources into one Spotfire DXP and have that information linked via data table relations.
- EXP with Spotfire Administrative tasks, load balancing, installation/configuration of servers and clients, upgrades and patches would be a plus.
- Strong background in analytical visualizations and building executive dashboards.
- In-depth knowledge & understanding of BI and Datawarehouse concepts
Laravel
PHP- Fully capable of understanding current structures, identifying the issues and rebuilding for the future.
- Technical Bug Solving Ability.
- Extensive knowledge of Mysql database/architecture design & implementation skills.
- A strong handle on JS, Jquery, JSON, Ajax and PHP frameworks.
- Strong knowledge of REST & SOAP API Integration
- Good levels of communication. Both written and verbal.
- The ability to work under pressure and to tight deadlines.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon