
Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

About Reelo
About
Reelo is a customer engagement and retention platform built for small and medium-sized retail businesses. As consumer purchasing behavior shifts rapidly toward digital and personalized experiences, many retailers struggle to adapt due to the complexity and high cost of existing tools, which are largely designed for large enterprise marketing teams. Reelo bridges this gap by offering simple, accessible, and effective solutions that help retailers engage customers, drive repeat business, and grow revenue.
Inspired by how Macintosh democratized computers, Google democratized information, and Canva democratized design, Reelo aims to democratize customer engagement for every retailer. The company’s mission is to help millions of SMB retailers accelerate their growth through intelligent, easy-to-use customer engagement tools, enabling them to compete and thrive in a digital-first retail ecosystem.
Company video


Product showcase
Photos
Connect with the team
Similar jobs
MANDATORY CRITERIA:
- 1 to 4 years of experience in Google Ads campaign management.
- Should have worked with good agencies
- Must have Experience with B2C, D2C, fashion, FMCG, or aggregators
- Must have handled a minimum monthly ads budget of ₹5+ lakh.
- Strong communication skills are important
- Looking for immediate, 30 days or max 45 days notice period candidates or either they have buyout options.
DESCRIPTION:
WHAT YOU WILL DO:
- Campaign Strategy & Management: Plan, create, and execute effective SEM strategies across Google Ads, LinkedIn and other platforms.
- Optimization: Continuously optimize campaigns to improve performance metrics (CTR, conversion rates, quality scores) and meet KPIs.
- Keyword Research: Perform in-depth keyword research and analysis to identify opportunities and trends for better targeting and audience reach.
- Performance Tracking: Analyze and report on campaign performance using tools like Google Analytics, Singular, and other relevant platforms.
- A/B Testing: Conduct A/B testing on ads, landing pages, and other elements to continually enhance campaign performance.
- Market Research: Stay up to date with SEM trends, algorithm changes, and best practices to maintain a competitive edge.
- Analyze user journeys to identify funnel drop-offs and work on initiatives to optimize the flow for higher conversions.
WHAT WE ARE LOOKING FOR:
- Experience: 1 to 3 years of experience in Google Ads campaign management.
- Educational Background: Btech/ BCA from Tier 1 institution
- Self-driven and a strong bias for action, fitment in startup culture.
- In-depth knowledge of the Paid Marketing ecosystem, attribution models, and segmentation/App campaigns
- Budget Management: Proven track record of running campaigns with budgets of ₹5 Lakh+ per month.
- Hands-on experience: in Google Ads, Google Analytics, Mixpanel & other tools like Looker Studio, AppsFlyer.
- Analytical Skills: Strong data-driven mindset with the ability to analyze large sets of data and derive actionable insights.
- Creativity: Ability to craft engaging ad copy and create testing strategies to improve results.
- Someone who can manage complexity and is good at problem solving with a first-principles approach
Job description:
Job Description
FrontEnd Devloper ( React , Next.js), Amplifai Pune
Amplifai transforms AI potential into measurable business value, guiding organizations from strategic planning to execution. With deep expertise in AI product development, technical architecture, regulatory compliance, and commercialization, we deliver secure, ethical, and high-performing solutions. Having co-founded one of Europe’s most innovative AI companies, our team drives unparalleled growth for clients through cutting-edge technologies like GPT tools, AI agents, and modern frameworks. Join our new Pune office to shape the future of AI-driven innovation!
We’re excited to launch our new office in Pune, India, and are seeking a skilled Frontend Developer to join our growing team. This is your opportunity to shape intuitive, high-performance user interfaces from the ground up using React and modern front-end tech. If you’re driven to create seamless user experiences, love exploring new tools, and want to shine in a startup-like setting, we’d love to meet you!
Key Responsibilities:
- Play Individual contributor to development of a platform using Next.js, Supabase, Drizzle ORM, and Vercel for hosting.
- Design and implement microservices
- Integrate Vercel AI SDK for AI-driven features like pricing assistants and product classification.
- Leverage TanStack (React Query) for state management and ShadCN for reusable UI components.
- Drive CI/CD automation and deployment pipelines on Vercel, addressing technical debt in React Query, Drizzle, and database structure
- Collaborate with product analysts, UX designers, and QA teams to deliver configurable business flows and integrations with POS systems.
- Mentor developers, ensuring code quality, scalability
- Own project delivery, manage technical risks, and align with roadmap priorities like multi-step product classification
- Track project progress, identify risks, and resolve roadblocks to ensure timely delivery.
- Communicate effectively with clients and internal teams, presenting solutions and progress updates with clarity.
- Maintain comprehensive documentation of requirements, user stories, and sprint metrics.
- Identify opportunities to enhance Agile processes, team collaboration, and product outcomes through continuous improvement.
Required Skills & Experience:
- 4+ years of software development experience.
- Expertise in Next.js, React, and TypeScript for building scalable web applications.
- Proficiency with Supabase for authentication and database management, and Drizzle ORM for data interactions.
- Strong experience with TanStack (React Query) for state management and ShadCN for UI frameworks.
- Hands-on knowledge of Vercel for hosting, deployments, and Vercel AI SDK for AI integrations.
- Proven ability to design microservices architectures with RESTful APIs.
- Experience with CI/CD pipelines and automation tools (e.g., Vercel CI, GitHub Actions).
- Exceptional leadership, communication, and stakeholder management skills.
Preferred Qualifications
- Experience with AI-driven features (e.g., pricing models, product classification) or Vercel AI SDK.
- Familiarity with POS system integrations or e-commerce platforms.
- Knowledge of compliance frameworks in web applications.
- Certification in cloud architecture (e.g., Azure, AWS, Vercel) or Agile methodologies.
Job Type: Full-time
Work Location: In person
Job Title: Business Development Manager (B2B Sales - Fintech & NBFCs)
Company Name: Briidea Innoventures
Location: Pune (Baner)
Employment Type: Full-time
Experience Required: 2-5 years in B2B sales (Fintech/NBFC experience preferred)
Job Overview:
We are seeking a Business Development Manager with prior experience in B2B
sales within the fintech and NBFC domain, particularly in solutions such as Loan
Origination Software (LOS), eNACH systems, Core Banking Software (CBS), and
other financial technology products. The ideal candidate will be responsible for
identifying new business opportunities, engaging with key decision-makers,
driving product sales, and ensuring strong follow-ups for successful deal
closures.
If you have a passion for fintech sales, a deep understanding of NBFCs, Cooperatives,
and financial institutions, and a strong track record in software sales, we invite you to
be a part of our growing team.
Key Responsibilities:
● B2B Sales & Client Acquisition: Proactively identify and reach out to potential
clients in NBFCs, Cooperative Banks, and Schools to generate new business
opportunities.
● Industry-Specific Sales Expertise: Leverage previous experience in selling
fintech products like Loan Origination Software (LOS), eNACH solutions,
Core Banking Software (CBS), or other financial software solutions to
establish credibility and drive conversions.
● Sales Calls & Meetings: Conduct high-impact sales calls, schedule meetings
with senior stakeholders, and present tailored product demonstrations.
● Sales Pipeline & Lead Management: Develop and maintain a structured sales
pipeline, ensuring strong follow-ups with both new and existing clients.
● Product Positioning & Negotiations: Understand client pain points and
propose tailored solutions while managing pricing discussions and contract
negotiations.
● Market Research & Competitive Analysis: Stay updated on market trends,
competitor offerings, and emerging fintech solutions to refine sales strategies.
● CRM & Reporting: Maintain accurate records of sales interactions, pipeline
status, and deal progress using CRM tools.
● Cross-Team Collaboration: Work closely with marketing, product, and technical
teams to align sales strategies and ensure a seamless onboarding experience for
new clients.
Required Skills & Qualifications:
● Education: Bachelor’s or MBA.
● Experience: 2-5 years in B2B sales within the fintech domain, preferably in
selling solutions such as Loan Origination Software (LOS), eNACH, Core
Banking Software (CBS), or digital payment systems to NBFCs,
cooperatives, and financial institutions.
● Industry Knowledge: Strong understanding of NBFCs, Cooperative Banks,
financial lending processes, and digital payment ecosystems.
● Languages: Proficiency in English, Hindi, and Marathi is required.
● Technical Skills: Familiarity with CRM tools, Excel, PowerPoint, and B2B
sales automation tools.
● Communication & Negotiation: Exceptional verbal and written communication
skills, with the ability to engage and persuade senior decision-makers.
● Target-Driven Approach: Proven ability to meet and exceed sales targets
through structured sales strategies.
● Presentation & Client Engagement: Ability to deliver compelling sales
presentations and product demonstrations to key stakeholders.
Why Join Us?
● Work with a fast-growing fintech company catering to the NBFC, Cooperative
Banking, and financial technology sector.
● Opportunity to work with industry leaders and expand your network in the
financial ecosystem.
● Competitive salary, performance-based incentives, and career growth
opportunities.
About the Role
We are looking for an extremely motivated individual with a proven track record to independently solve problems to work in our Founder’s Office and report directly to the CEO. As a strategist, consultant and implementer, successful candidate will drive multiple projects across growth, technology and product. The ideal candidate will have proven experience in a business consulting role, with a special focus on executive.
Job Description
Serve as liaison between the CEO, executives, senior leaders for project updates, proposals, and planning. Independently lead multiple high stake projects that impact the PnL across Growth, Technology, Operations and Product Oversee daily operations through collaboration with senior management and department leaders, performing an array of administrative tasks from managing calendars, generating correspondence, maintaining hard copy and electronic files, planning, and coordinating annual corporate meetings, and scheduling facilities.
Build and develop relationships with all employees for increased efficiency and effective responsiveness into existing operations, and help to define new operational strategies, working with CEO and executives on special projects. Willingness to develop and learn subject matter expertise in healthcare, handling inquiries and developing action plans to address them, and assisting with the preparation and dissemination of communications.
Requirements
Ex Consultants from McKinsey/ Bain/ BCG or other top tier consulting firms will be preferred
Undergraduate/ Postgraduate from top tier engineering schools like IIT/ BITs/ IIM/ ISB within 1-4 years experience will be preferred
Minimum 2 years prior experience in strategy consulting or strong experience in leading PnL at a high growth startups or equally analytical roles preferred.
Strong analytical ability, with excellent track record as an independent problem solver. Ability to understand large amounts of data to problem find the issue and crisply communicating to CEO will be a given. Adept at MS Excel & PPT
Extremely agile, and enjoys working in a highly dynamic environment where there is pressure to deliver on business outcomes. Wants to be legendary every day.
Experience in planning and leading strategic initiatives.
Main Tasks
- Conceptualizing creative ideas with clients.
- Testing and improving the design of the website.
- Establishing design guidelines, standards, and best practices.
- Maintaining the appearance of websites by enforcing content standards.
- Designing visual imagery for websites and ensuring that they are in line with branding for clients.
- Working with different content management systems.
- Communicating design ideas using user flows, process flows, site maps, and wireframes.
- Incorporating functionalities and features into websites.
- Designing sample pages including colors and fonts.
- Preparing design plans and presenting the website structure
Qualification profile
- Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
- Good understanding of content management systems.
- Good understanding of search engine optimization principles.
- Proficient understanding of cross-browser compatibility issues.
- Excellent visual design skills.
- Up-to-date experience with international web protocols, standards, and technologies.
- Creative and open to new ideas.
- Adaptable and willing to learn new techniques.
- Experience with working on Vue.js and/or Node.js would be a plus.
- Knowledge of Figma would be a plus
- Hands-on Experience on Storybook would be a plus
JOB SUMMARY
Great Manager Institute® (“Company”) is a global digital platform for personalized development and certification of people managers, having the vision of creating a world where every individual gets the opportunity to work with a Great People Manager.
Our vision is to ensure that everyone gets an opportunity to work with a great people manager. Our mission is to ensure that anyone can be a great people manager who delivers sustained results by building high-trust relationships.
We take pride in saying that our short-term plan is for 1000 years!
We need amazing Software Developers to evolve our solutions into world-class products and become a part of a journey that is setting off a movement on people management. Imagine the impact of creating a product that helps evolve human behavior in a scalable manner.
OUR DNA
- Customer Obsession: We believe in the concept of understanding customers deeply by putting ourselves in their shoes and gather and use relevant data to take decisions.
- Speed: Speed is paramount to become a global start-up.
- Global Outlook: We are creating a product for the world, and it can be possible only if we combine personalized and localized offerings with global outlook.
OUR VALUES
- Be Transparent
- Bring the Best
- Have Faith
- Care
- Respect Individuality
This is a unique opportunity at the high growth start-up. The Technology Head will be a part of the core executive group at the Company.
ROLE DESCRIPTION
- Development of features and modules of Great Manager Certification product
- Engagement in new innovations within the core products and various extensions of the core product
- Solving coding-related problems of the junior software developers in the team
- Mentoring and supporting new techies, helping create a team of rockstar developers
Who will this role report to?
This role will report to the Technology Head of the Company.
Growth Opportunities for You
- This role is a great opportunity for contributing to the growth of a global company
- This is a critical role that will shape the technology roadmap of the Company and gives an opportunity to lead from the front
- Become an entrepreneur. We operate in a highly entrepreneurial culture. Almost all roles at the Company are constructed to operate with an entrepreneurial mindset.
- The role prepares you to become Lead/Head of Technology while establishing your brand value as a rockstar developer
Who Should Apply?
- Candidates with 5+ years overall experience in full-stack software development
- Hands-on MEAN Stack is required
- Strong understanding of latest full-stack technologies and their strengths, shortcomings, and applicability to the Company’s context
- Excellent analytical skills with an attention to detail
- Integrity, with an ability to handle sensitive information
- Drive to build something. The role is not for those seeking comfort, stability and a strict 9-5 schedule. Building market leadership is not an easy path. Motivation and speed are essential qualifying criteria
Role: Senior Android Engineer
Work Location: Bangalore-Full time (Work from Office)
Who are we and what do we do?
Digio is a fast growing,profitable product startup founded in 2016 by ex-Flipkart, Twitter folks, playing a key role in India’s Digital story.
The company is building software platforms and products to power business processes, to go paperless and digital in order to bring down cost overheads, time involved in erstwhile offline business processes, thereby being instrumental in increasing operational efficacy and human productivity along with enabling presence-less digital reach and super rich end user experience.
Digio is the market leader in India for Digital onboarding and has played a key role so far in enabling Digital Transformation in India by empowering a large part of the Indian eco-system specifically Fintech sector of India. Digio has been honored as the world's 100 most innovative Regtech companies by the World Fintech Forum.
You can view their website at http://www.digio.in/">https://www.digio.in or find them on Twitter, Facebook, and LinkedIn.
Roles & Responsibilities:
As a Senior Android Engineer at Digio your responsibilities will be:
- Drive Digio SDKs, Libraries, App development in Java, Kotlin and Flutter.
- Take care of performance and security Android level.
- Keep it crash free, modular, perfectly memory managed for mass level usage.
- Usage of Java based REST APIs and backend level developments.
- Drive Android level development as well around available AI, ML and Vision Android libraries.
Requirements:
- Education: B.Tech. (CS/IT) / B.Sc. (CS) / M.Tech. / MCA.
- Experience suitable to above mentioned requirements around Android. IOS experience is plus.
- Experience in creating Android Apps from scratch.
- Experience with Kotlin, Flutter. Experience with Dagger.
- Experience in dealing with WebViews - Javascript and Native android communications.
- Good low level and High level software design and architecture skills, experience of working with distributed environments.
- Have good understanding on Android and IOS internals and memory management.
- Fast learning abilities.
- 3-5 years of experience and at least 2 years working with product company.
Merkle Sokrati, India’s leading Digital Marketing and Analytics firm, is looking for a motivated professional to become part of its young Client Engagement Team that would spearhead the organization towards the next level of growth. This individual will build strong relationships & deliver great performance for some of today’s most well-known brands which are our largest clients.
We are looking to hire for our Delhi team to handle Media planning, engagement and growth for key accounts.
What do we want from you?
- Build thorough understanding of client’s brand, business, brand, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
- Drive strategic client engagements on performance strategy, media planning, account growth and revenue.
- Manage a team of client strategy managers in addition to collaborating with larger cross functional teams of analysts and technologists to implement and deliver on client commitments.
- Drive internal projects to completion and enable team to address any challenges.
- Do annual planning & strategy preparation for the assigned portfolio.
Who could you be?
- You should have at least 10 years of experience and have worked with a start-up or an agency in an operations/ account management/ engagement role.
- You have prior experience into Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc.
- You have strong program management skills including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
- Strong solutioning, negotiating and pitching skills. Must be able to exert influence and drive initiatives across client organization.
- You are exceptional at problem-solving, analytical skills and business understanding.
- You are great at articulating your thoughts and presenting a clear well-defined structure.
- Love Digital Marketing and everything around it.
- And most importantly, LOVE customers & strive for every inch of their satisfaction.
What’s on Offer
- Fast track growth opportunity with one of India’s most promising companies in the digital marketing industry.
- Directly engage with CxOs from e-commerce, BFSI, internet apps, gaming, food-tech, health among others and be part of digital industry’s most high impact campaigns.
- Unparalleled learning opportunities in the company of ridiculously smart folks, with very high levels of expertise in their respective functions.
- Fantastically transparent, vibrant and positive work culture.
Additional Information
Please checkout what our current Client Partners have to say about the company and the role. Oojwal Manglik - Client Partner sharing his thoughts, ideas and more in the video below -
Few words about Unify Technologies: Unify a Digital Engineering company. We help our clients by providing Digital Engineering Services to develop high-quality products. We have extensive experience in software product engineering and a successful track record of delivering on aggressive delivery plans without compromising on the quality in Cloud, Mobile, and Data practices.
Employment Type: Full-Time
Position: Software Development Engineer Test - SDET
Experience, Key Skills and Job location details:
-
Sr SDET: 4-8 Yrs (Web Automation-UI/API + Any Automation Frameworks + TypeScript/ JavaScript/ Java Programming) - 5 Positions - E-Commerce product team, Hyderabad
-
Lead SDET: 8-10 Yrs (Lead Exp, Automation-UI/API + Any Automation Frameworks + TypeScript/ JavaScript/ Java Programming) - 2 Positions - E-Commerce product team, Hyderabad
-
Sr SDET: 5-10 Yrs (Automation + Any Frameworks + Java/ JavaScript/ Python Programming + API/UI Testing) - 4 Positions - Big Data Product team, Hyderabad
Project: Product-Online Marketing, E-commerce Platforms
Joining time: Immediate to 30 days
Education: Master’s/Bachelor’s degree in Computer Science, Statistics, Engineering or a related technical discipline will be preferred
Detailed Job Description:
Overview: We’re looking for an Automation Test Engineer with strong programming and Web Automation experience to join the Online Marketplace Services/ Maps Development/ RPA Automation product development Team at Hyderabad and Bangalore.
The Software Test Engineering team is responsible for performing in-scrum, acceptance, integration, system, performance test activities for all Web and Mobile products. This role strives to ensure that test activities are conducted to a high standard aligned with the right business priorities and needs.
Skills Required:
-
For E-commerce Product: Hyderabad
-
Programming: JavaScript/ TypeScript/ Java coding experience - Must
-
Automation: Web Automation Testing (UI/API) - Must, Added advantage: Mobile Automation (Appium)
-
Framework Development: Strong development exp with any of the following Automation Frameworks development experience
-
JavaScript/ TypeScript: Any Automation Framework (Preferred: Webdriver.IO or Cypress.IO or Protractor or Jasmine or Mocha or Nightwatch.JS or CasperJS or Nemo.JS or Jest or Karma or Cypress or Chai or TestCafe)
-
Java: Any Automation Framework (Preferred: BDD, Cucumber, TestNG)
-
For Big Data Product: Hyderabad
-
Programming: JavaScript/ Python/ Java coding experience - Must
-
Automation: Web Automation Testing (UI/API) - Must
-
Framework Development: Strong development exp with any of the Automation Frameworks development experience
-
For RPA Product: Bangalore
-
Programming: JavaScript/ Java coding experience - Must
-
Automation: Web Automation Testing (UI/API) - Must
-
Framework Development: Strong development exp with any of the Automation Frameworks development experience
-
Good experience in developing and maintaining test automation for Web & Mobile Applications.
-
Good to have experience in API Testing preferably Rest Assured
-
Solid understanding of QA tools and automated testing environments
-
Experience in developing end-to-end tests for complex solutions in large-scale enterprise systems Programming Languages.
-
Demonstrated ability to lead technical discussions among software development engineers.
-
Excellent written and verbal communication and presentation skills.
-
Ability to analyze feature requirements, design feature strategies, and selectively automate that test strategy to optimize test coverage, minimize the likelihood of uncaught defects, while maintaining an accelerated feature velocity.
-
Experience working in an Agile Scrum QA environment
Responsibilities:
-
Work from a deep understanding of customer perspectives, Software Engineering and Quality practices
-
Provide expert-level test automation to grow overall test coverage across the Application Solutions (UI, Web Services, and DB).
-
Design, create, document, and/or implement test strategies, test automation, and quality tools and processes.
-
Mentor junior engineers, new team members and apply technical expertise to challenging programming and design problems relating to quality engineering.
-
Investigate and evaluate new testing technologies and products for applications with the environment.
-
Develop new testing tools to make the testing process effective and efficient.
-
Full working knowledge of Github and its best practices as well as and the CI/CD process

















