Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo
About
Reelo is a customer engagement and retention platform built for small and medium-sized retail businesses. As consumer purchasing behavior shifts rapidly toward digital and personalized experiences, many retailers struggle to adapt due to the complexity and high cost of existing tools, which are largely designed for large enterprise marketing teams. Reelo bridges this gap by offering simple, accessible, and effective solutions that help retailers engage customers, drive repeat business, and grow revenue.
Inspired by how Macintosh democratized computers, Google democratized information, and Canva democratized design, Reelo aims to democratize customer engagement for every retailer. The company’s mission is to help millions of SMB retailers accelerate their growth through intelligent, easy-to-use customer engagement tools, enabling them to compete and thrive in a digital-first retail ecosystem.
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- Proven expertise in SEO/SEM to drive site traffic and improve search rankings (Mandatory skill).
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costumer care executive
office timing 10am to 6pm
office location noida sectore 62
A Sales Team Leader is responsible for managing and guiding a team of sales representatives to meet and exceed sales targets. Below is a typical job description for this role:
Job Title: Sales Team Leader
Location: Work From Home
Job Type: Full-Time
Reports to: Sales Manager / Director of Sales
Job Summary:
The Sales Team Leader will be responsible for overseeing the daily operations of the sales team, ensuring the team meets or exceeds sales goals, and providing support and training to sales representatives. The Sales Team Leader will act as a role model for the team, driving performance, and promoting a positive, results-driven environment.
Key Responsibilities:
Team Management: Supervise, motivate, and lead a team of sales representatives to achieve individual and team sales targets.
Sales Strategy Implementation: Assist in developing and implementing effective sales strategies to drive business growth.
Training and Development: Provide ongoing training, mentoring, and development to team members to enhance their sales skills and product knowledge.
Performance Monitoring: Track and evaluate individual and team performance, providing feedback and coaching to improve outcomes.
Customer Relationship Management: Maintain strong relationships with key clients and manage high-level customer interactions to ensure customer satisfaction.
Reporting: Prepare and present regular sales reports to senior management, highlighting achievements, challenges, and recommendations.
Problem-Solving: Address any issues or conflicts within the team, ensuring they are resolved effectively and promptly.
Collaboration: Work closely with other departments, such as marketing and customer service, to align sales strategies with overall business goals.
Target Setting: Assist in setting sales targets for the team and ensure these are communicated clearly to all team members.
Market Analysis: Keep up-to-date with industry trends, market conditions, and competitors to make informed sales decisions.
Qualifications:
Education: Bachelor’s degree in Business, Marketing, or a related field (preferred).
Experience: Minimum of 3 years of experience in sales, with at least 2 years in a leadership or supervisory role.
Skills:
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven track record of meeting or exceeding sales targets.
Ability to analyze sales data and market trends.
Strong problem-solving skills and the ability to make decisions under pressure.
Proficiency in CRM software and MS Office Suite.
Personal Attributes:
Goal-oriented and results-driven.
Motivational leader with the ability to inspire and influence others.
High level of integrity and professionalism.
Adaptability and ability to work in a fast-paced environment.
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- Donor acquisition from street, High foot fall areas.
- Regular Donation Validation.
- Properly issuance of the TEC (Tax Exempt Certificate) under 80G
Qualifications and skills:
- Good English communication skills
- Required Exp - Sales, Business development, fundraising, field job
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- Strong command over regional language
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- Daily work allowance over and above CTC
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About Company: Applicate IT Solutions Pvt Ltd
Applicate leads the use of cutting-edge technology including Artificial Intelligence in the domain of Sales.
Applicate has created the first AI Sales Assistant, and named it ‘Sellina’. With Artificial Intelligence, ‘Sellina’ can simultaneously Assist, Supervise and Train 1000s of salespeople and channel partners across an organization & assist them in driving everyday sales!
Applicate Is already working with many top Global and Indian brands like Bacardi, Diageo, Shell, ITC, Kelloggs, Britannia, Perfetti, Bauli, Organic India, Whirlpool, Grohe, Akzonobel, Allen Solly, Louis Philippe, Van Heusen, Arrow, U.S. Polo, Mars and other top brands.
You can also visit our website http://www.applicate.in/">www.applicate.in or YouTube Channel for details of our company, product portfolio and customer feedbacks.Role Summary:
Are you resilient? Can you smile in the face of adversity and talk to anyone? Do you have convincing power? If so, You might be ready for a job as an inside sales representative
We are looking for Inside Sales Manager who will be responsible for business lead generation by emailing, cold calling and build relationships with existing and prospective clients in order to garner their interest and convert them into qualified leads.
As Inside Sales Manager at Applicate, you’ll be responsible for generating new prospects by interacting with target customer.
Responsibilities:
- Generating new leads & Meeting Sales goals by cold calling, email marketing etc.
- Develops new accounts by researching and identifying potential leads, soliciting new business, building connections.
- Diligent follow-ups with inbound leads supported by subsequent email communications
- Route qualified leads to outside sales team by initiating appointments
- Achieve quarterly and annual sales targets
- Maintain strong MIS of all leads and accounts
- Have a strong eye for research and ability to scout for new prospects, identify the key players in an industry and gather interest
- Keeps product knowledge up to date by studying item descriptions and participating in ongoing training
- Accepts ownership for maintaining and expanding sales and accomplishing all assigned tasks
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- Min 1 years of experience in Similar Role and domain.
- Excellent presentation and communication skills, both written and verbal as well excellent listening skills too.
- Bachelor’s Degree in sales or business, information technology, or related field (MBA preferred)
- Good hands on in excel (Mail merge, data entry etc.) and other office products.
- A self-starter. A tenacious individual that is not afraid of taking new initiatives and sometimes rejection.
- Talking & Meeting is second nature for you. Your day will consist of high volume calling/ meeting/ e-mailing.
- Strong understanding of sales cycle
- Strong secondary/internet research skills
- Knowledge of lead generation, nurturing and converting a potential lead to appointments
1. Research, Study, and Implement digital marketing strategies and create a roadmap for paid and unpaid marketing platforms to meet the objectives and goals of the start-up company.
2. Plan, develop and schedule organic and paid social media campaigns. Manage paid campaigns - AdWords, Facebook/Instagram, Email campaigns, etc.
3. Manage the company’s digital online platforms like Facebook, Instagram, and other relevant channels. Ensure content/specification/business changes are updated on all these platforms.
4. Online reputation and brand awareness management and making the relevant reports and comparison metrics.
5. Measure the performance of digital marketing efforts using various Web analytics tools (Google Analytics, Heap Analytics, etc.)
6. Be actively involved in SEO efforts (keyword, image optimization, etc.)
7. Monitor metrics for measuring product/brand awareness/lead generation through digital medium and monitor these metrics on a timely basis.
8. Creative content creator. Ability to create diverse content (website content, social media content updates, blogs, etc.) and develop a content planner, ensuring the effectiveness of the content.
9. Keep updated on new social media sites, web technologies, and digital marketing trends; implement these technologies in developing campaigns and update current campaigns to include further information.
10. Being a social listener and keeping track of public mentions, engaging with relevant content/people/organizations, responding to valid comments, and ensuring participation/involvement in mission-critical topics/discussions across social media.
11. Boost start-up’s growth on socials (Instagram/Facebook/LinkedIn) using different growth hacking strategies.
12. Top-notch problem-solving skills and pivotal to achieving better results.
13. Ability to work independently.
14. Good presentation and customer-facing skills.
15. Excellent organizational and time management skills.
16. Should be familiar with start-up culture and be comfortable working with an early- stage start-up.
2. Build relationships with existing customers
3. Cultivate new leads within the sales territory
4. Travel throughout the territory and visit customers on a recurring basis
5. Use scripts to provide information about products features, prices, demo etc. and present their benefits
6. Maintain records of all sales leads and/or customer accounts
7. Represent the brand during all customer and prospect interactions
8. Educate customers on how products or services can benefit them financially and professionally
9. Monitor the companys industry competitors, new products, and market conditions.
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PHP
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Full Stack Developer - Averlon