Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo Technologies
About
Company social profiles
Similar jobs
We are seeking a detail-oriented and innovative Chemical Engineer. The ideal candidate will be responsible for designing, developing, and optimizing processes for manufacturing, ensuring safety, quality, sustainability, and efficiency. This role requires strong problem-solving skills and the ability to work in cross-functional teams to improve production systems.
Key Responsibilities:
- Design, develop, and implement chemical processes for production.
- Monitor and optimize plant operations to improve yield, reduce costs, and minimize waste.
- Ensure compliance with health, safety, and environmental regulations.
- Conduct research and feasibility studies to develop new products and processes.
- Collaborate with R&D, production, and quality teams to improve efficiency.
- Troubleshoot technical issues in manufacturing and propose solutions.
- Prepare and maintain technical documentation, reports, and SOPs.
- Implement best practices for sustainability and energy efficiency.
Qualifications & Skills:
- Bachelor’s or Master’s degree in Chemical Engineering (or related field).
- Strong knowledge of chemical processes, thermodynamics, fluid mechanics, and reaction engineering.
- Experience with process simulation tools (e.g., Aspen Plus, HYSYS, MATLAB) is an advantage.
- Good analytical, mathematical, and problem-solving skills.
- Strong communication and teamwork abilities.
- Knowledge of safety standards and environmental regulations.
What will you do?
Governance and Policy Development
· Develop, implement, and maintain governance policies, SOPs, and related documentation.
· Ensure all policies align with industry standards (e.g., FedRAMP, NIST SP 800-53, ISO 27001 family, and HIPAA).
· Monitor policy effectiveness and recommend updates based on organizational changes or regulatory updates.
Risk Management
· Conduct risk assessments to identify vulnerabilities, threats, and compliance gaps.
· Collaborate with cross-functional teams to design and implement remediation strategies.
· Maintain risk registers and monitor mitigation efforts.
Compliance Oversight
· Support the organization in achieving and maintaining FedRAMP certification.
· Manage periodic audits, security assessments, and readiness activities for compliance frameworks.
· Track and report on compliance metrics, audit findings, and resolution status.
Training and Awareness
· Develop and deliver training programs to enhance employee understanding of compliance policies and procedures.
· Act as a point of contact for compliance-related queries within the organization.
Incident Response and Reporting
· Support incident response processes to ensure effective investigation and reporting of compliance-related incidents.
· Collaborate with stakeholders to implement corrective actions and prevent recurrence.
Vendor and Third-Party Risk Management
· Assess third-party vendors for compliance with organizational policies and standards.
· Ensure contracts include appropriate compliance requirements.
What do you bring to the table?
Education & Experience
· Overall 12- 15 years of relevant experience
· Bachelor's degree in Information Technology, Cybersecurity, Risk Management, or related field (Master’s preferred).
· 3+ years of experience in governance, risk, and compliance roles, with specific experience in FedRAMP compliance.
Knowledge & Skills
· Strong understanding of FedRAMP, NIST SP 800-53, ISO 27001, and other relevant frameworks.
· Experience in drafting policies, procedures, and SOPs.
· Familiarity with GRC tools and platforms (e.g., Archer, ServiceNow GRC).
· Excellent communication and documentation skills.
· Analytical mindset with attention to detail.
Certifications (Preferred)
· Certified Information Systems Security Professional (CISSP)
· Certified Information Systems Auditor (CISA)
· Certified Information Security Manager (CISM)
· ISO 27001 Lead or Internal auditor
Job description – International Voice Process
Location - WFO, Hebbal Bangalore
Job Type: Full-time, Aus shift, 5AM-2PM(IST)
Summary:
Blue Matrix is seeking a highly motivated and experienced individual to join our team as a
Process Associate for an International Voice Process (Lead Generation) professional. The ideal
candidate will have at least 6 months of experience in international voice processes. Strong
English communication skills are an absolute must for this role, as the candidate will be
responsible for generating leads through international voice processes, and communicating
effectively with customers and team members.
Key Responsibilities:
· Generating leads through an international voice process.
. Outbound sales experience
· Meeting or exceeding lead generation targets.
· Identifying and qualifying potential customers.
· Communicating effectively with customers and team members.
Requirements:
· Proven work experience in an international Voice.
· Should have neutral accent
· Excellent communication skills (verbal and written).
· Agile and flexible with work schedule.
· Logical and analytical thought process.
· Willing to work in any Australian Shift 5 am to 2 pm
Qualifications:
PUC/Graduation degree
I need a video editor who is well-versed in graphic creation, illustration, and animation as well in order to create videos with more than just stock images.
About Vijyapana Advertisements:
Vijyapana Advertisements is a growing advertising startup specializing in Print Media, Social Media Creatives, Audio & Video Ads, Web & App Development, Corporate Branding, and Corporate Gifts & Stationery Supplies. We help businesses build strong brand visibility through innovative marketing solutions.
Job Responsibilities:
✅ Sales & Lead Generation:
- Identify potential clients and generate leads through networking, cold calls, and online inquiries.
- Pitch Vijyapana's advertising services to businesses, brands, schools, colleges, hospitals, and corporate offices.
- Meet and exceed sales targets by closing deals with new and existing clients.
✅ Customer Relationship Management:
- Build and maintain strong relationships with clients to ensure repeat business.
- Address customer queries and provide suitable advertising solutions.
- Ensure client satisfaction by coordinating with the design and production teams.
✅ Lead Management & Reporting:
- Maintain an organized database of leads and client interactions.
- Follow up with potential clients to convert them into paying customers.
- Provide regular reports on sales performance and market trends.
Requirements:
✔️ Experience: 1-3 years in sales, preferably in advertising, media, or B2B sales.
✔️ Skills: Strong communication, negotiation, and networking skills.
✔️ Tech-Savvy: Basic knowledge of CRM tools, social media, and digital marketing is a plus.
✔️ Self-Motivated: Ability to work independently and meet sales targets.
✔️ Languages: Proficiency in [Mention languages required].
Benefits:
💰 Competitive salary + attractive incentives.
📈 Growth opportunities in a fast-growing advertising startup.
🏆 Performance-based bonuses.
🚀 Work in a dynamic and creative environment.
🔹 If you're passionate about sales and advertising, we’d love to hear from you! Apply now and be part of Vijyapana’s journey.
React.js
Redux/Flux
React NativeAbout
Our client is a platform of digital-first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.
The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and well being.
Role
As the senior member of the frontend development team at Mosaic, you will be responsible for setting best practices and making sure that the others adhere to them. Also, you will be responsible for shaping up the entire system for scale and collaborating intensively with the backend and design teams to create the best consumer experiences.
Responsibilities
-
- Develop all user-facing products in React
-
- Build reusable components and front-end libraries for future use
-
- Translate designs and wireframes into high-quality code
-
- Optimize components for maximum performance across a vast array of web-capable
devices and browsers
-
- Focus on code maintainability and performance of the application.
-
- Provide technical advice and assist in solving programming problems.
-
- Enhance SEO, Analytics, and overall frontend architecture for better performance
Requirements
-
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
-
- Good foundation in design and a knack for designing interactions and elegant interfaces
-
- Thorough understanding of React.js and its core principles
-
- Good to have experience with popular React.js workflows (such as Flux or Redux)
-
- Experience with data structure libraries
-
- Familiarity with RESTful APIs
-
- Familiarity with modern front-end build pipelines and tools
-
- A knack for benchmarking and optimization
-
- Familiarity with code versioning tools (such as Git)
-
- Proficient in industry standard best practices such as Design Patterns, Coding Standards,
Coding modularity, Prototypes etc.
-
- Experience in using debugging tools used for profiling/optimizing performance
-
- Experience in debugging, tuning and optimizing UI components
-
- Bachelor’s degree (B.A.) in Computer Science, MIS or related degree and a minimum of
two (2) years of relevant development or engineering experience.
NodeJS (Node.js)
MongoDB
ExpressExperience working with ExpressJS
Good Understanding of OOPS , Data Structure and Algorithms is required
Python
Java- Having around 10+ years of Experience in IT industry in Software Development.
- Having strong Python full stack developer.
- Having work Experience in OpenStack,Ansible, Shellscript, Chef, Puppet, Docker,ELK,OpenTSDB, Kafka, Zookeeper, Grafan
- Having work experience in SDN/NFV
- Having work experience in AWS,AZURE Cloud
- Experience in Python, HTML, CSS
- Having work experience in Open source and Open Flow Controller(SDN).
- Having work experience in Zabbix, Nagiso, OpenNMs Monitoring tool.
- Experience in Aglie methodology.
- Having work experience in Type1&Type2 Hypervisors and KVM.
- Having good knowledge on OOP'S concepts and Django ORM.
- Good Knowledge on MySQL ,Postgresql, HDFS, Timeseries
- Basic Knowledge on Javascript and Jquery.
- Good Knowledge on ONOS,OpenKilda,Mininet.
- Having work experience in SDN/NFV, Orchestration
- Having work experience in Supply Chain Management system.
- Having work experience in MVT/MVC architecture.
- Having good knowledge networks, devices, service modeling and automation in systems.
- Having work experience on API & JSON implementation.
- Good Understanding of Software Development (i.e. SDLC)
- Good team player enthusiastic and quick learner
- Good interpersonal skill, commitment, result oriented with a quest and learn new technologies and understanding challenging tasks
We are looking for a Backend Developer to join our new team over a WFH role to join immediately.
We have an exciting opportunity on our team for a strong member with exceptional development skills in the field of Backend and Cloud Computing. The primary responsibility of the Software Researcher / Engineer is to develop and improve the backend. The candidate must have a deep understanding of AI model deployment with scalability and proper knowledge of cloud services (GCP, AWS). Additional knowledge on REST Api, socket programming and live streaming is preferred. Qualified candidates will be driven self-starters, robust thinkers, strong collaborators, and adept at operating in a highly dynamic environment. We look for colleagues who are passionate about our product and embody our start-up values.
Responsibilities and Duties
Responsibilities
Knowledge of WSGI, ASGI server development.
Experienced with
Deep understanding of Django, Flask, HTML rendering, Javascripts, Angular.
Dynamic and interactive web application development.
Pytorch and Tensorflow based model deployment and maintain scalability.
Exposure to live streaming and socket programming.
Understanding of Database Management.
Load balancing and queuing services on Cloud Instances.
API testing and deployment services.
Deployment and maintenance of Cloud services (GCP, AWS).
Working with edge devices.
Qualifications and Skills
Minimum Qualifications
2+ years of Full-Time (not internships or side projects) working experience in Backend Development targeted to product development.
Experience with video streaming via rtsp and ffmpeg is a must.
Experience leading engineering teams from first-concept to ship.
Computer vision algorithms on cloud: Research, architect, and implement high-performance computer vision software in the cloud with state-of-the-art capabilities.
Experience working with OpenCV.
Knowledge software optimization and embedded programming is a plus
Preferred Qualifications:
Experience in scalable cloud infrastructure development with AWS or GCP.
Experience in Edge infrastructure deployment
Education
B.Tech or MS in Computer Science or Electrical Engineering (with a minimum of 2+ years of relevant experience). Or B.tech with a strong product background.
C#
.NETPosition: Associate Software Engineer
Profile : BE/MTech/BCA/MCA (2020 or 2021 Graduates with a minimum score of 50% or a CGPA Score of 6)
Location: Bangalore.
Must Have Skills:
- Knowledge of .NET Framework, ASP.NET and MVC 5
- Basic Knowledge of jQuery, JavaScript, Web Services & WCF
- Certification in Dotnet is a must and any other certification will be an added advantage.
- Good Verbal & Written Communication
- Passion for Technology & Innovation
- Good Problem Solving, logical and Analytical Skills
- A Great Team Player
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon