
Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

About Reelo Technologies
About
Similar jobs



We’re Hiring: Project Manager – Logi-Sys Modules
📍 Location: Mumbai, Marol
🕒 Full-time | Experience: 8–10 Years
Are you a driven Project Manager with a knack for owning modules, leading teams, and ensuring seamless delivery? At Softlink, we’re expanding our Logi-Sys team and looking for experienced Project Managers to take charge of individual modules and steer them from planning to perfection.
🌐 About the Role:
As a Project Manager, you will take ownership of specific Logi-Sys modules—our industry-leading cloud ERP platform for logistics and freight. You’ll work closely with engineering, QA, and product teams to deliver high-quality features that are robust, timely, and bug-free.
🔧 Responsibilities:
- Own and manage one or more Logi-Sys modules end-to-end
- Define goals, plan execution timelines, and ensure timely delivery
- Work hands-on with cross-functional teams to get work done
- Maintain high quality standards – with a zero-bug mindset
- Break down business requirements into technical deliverables
- Track project progress, identify risks, and resolve blockers swiftly
- Ensure alignment with product vision while focusing on execution
👤 Who We’re Looking For:
- 8–10 years of solid experience in project/delivery management in a tech environment
- Strong understanding of software development life cycles and enterprise product delivery
- Conversant with technology – you speak the language of engineers and can challenge timelines and logic where needed
- Sharp focus on timely delivery without compromising on quality
- Natural leader who takes initiative and owns outcomes
- Exposure to logistics or ERP systems is a plus (but not mandatory)
🧠 If you believe in accountability, love solving real-world problems, and can balance speed with precision—we want to talk to you.


Founding Engineer (3-5 Years)
🔥 Overview: Every year Trillions of dollar cross-border trade is done but still businesses have to face huge problems such as manual paperwork & compliance, unorganized processes, messy communication & collaboration, etc. At https://tradeflo.co/">Tradeflo we are digitizing, automating and simplifying workflow for Exporters and importers. We are on a mission to make 40 Million EXIMPrenuer's businesses simpler, faster and better.
Tradeflo is backed by Tier A global investors, unicorn start-up founders and industry experts. Our team comes from top institutes and founded a start-up in a similar domain.
🛠 Roles and Responsibilities:
As an early-stage member of the team, some of your responsibilities will include:
- Build out the stellar Technology & Engineering team to scale product
- Taking end-to-end responsibility for the strategy & implementation for building Technology.
- Doing multiple role - sometimes writing code, sometimes managing the tech team, sometimes attracting talent, etc.
💻 Qualifications:
- 3 to 5 Years of Experience and Proficiency with any part of Web technology stack.
- Have experience in working with early-stage high growth startup and building team.
📈 This is senior most technology role and long-term opportunity. Compensation is lot more focused on equity and long-term wealth creation.
What we look for:
We have a unique opportunity as we are looking for a Sales Manager at Epixel Solutions. You have the opportunity to build the sales process from the ground up. This position will be responsible for developing a sales team, coordinating sales operations, and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. You will work with high-profile customers, evaluate budgets, and determine ways to simplify and improve the sales process.
Your tasks often include assigning sales territories, mentoring members of the sales team, setting quotas, assigning sales training, hiring salespeople, and building sales plans. You will also set goals, identify priorities and eliminate redundant activities to increase sales.
Additional duties could find you traveling to client sites, and attending conferences, conventions, and small workshops representing Epixel Solutions.
This position will report to the Chief Growth officer who heads up the Go To Market (GTM) team.
Responsibilities:
The duties and responsibilities of our ideal Sales Manager include:
- Developing and implementing strategic sales plans that expand a company’s customer base and solidify its presence.
- Achieving growth and hitting sales targets by successfully managing sales teams and by assessing the teams' strengths and weaknesses.
- Establishing productive and professional relationships with key personnel in assigned customer accounts.
- Building and promoting healthy, long-lasting customer relations by partnering with them.
- Developing and implementing new sales initiatives, strategies, and programs to capture key demographics.
- Providing daily/weekly/monthly and quarterly reports of field sales success and communicating the Voice of the Customer (VOC) to the reporting manager.
Skills and qualifications:
A successful Sales Manager candidate with Epixel will be the driving force behind our competent sales team and will have a variety of skills and qualifications that include:
- Ability to communicate, inspire and motivate
- Proven ability to drive the sales process from plan to close
- Excellent mentoring, coaching, and people management skills
- Excellent time management skills to maximize their ability to reach goals
- Ability to identify, recruit and hire talented sales reps
Requirements:
Prospective Sales Manager candidates should have a minimum of 5-10 years of experience working in the sales field, preferably in a fast-moving SaaS organization or startup. They should also have a successful and verified track record in leading a sales department to achieve its goals.
The right candidate should be able to identify opportunities in sales and profits and possess knowledge about allocating Sales Representatives to achieve or exceed set sales performance targets. The candidate must be skilled in data analysis and managing customers using customer relationship management (CRM) as this position involves working with a lot of data and prospects.
Familiarity with our tech stack would be a plus (Zoho, Calendly, Google Apps, Redmine)
The Epixel sales team is war-ready to support our international clients and prospects around the clock. Hence, candidates should be flexible working in three different shifts on and off according to business needs.


- Leadership skills
- Lead and grow a team of 10+ developers.
- Self-motivated to keep optimizing and deliver best-in-class results.
- Deep thought and attention to detail.
- Strong technical and communication skills
- Well-versed with the latest tech: AWS, Postgres, Devops, Nodejs, Reactjs
Responsible for overall, management of all statutory compliances with documentation
- Working on data, reconciliation statements for assessments, audits etc
- Preparation & Submission of Monthly/periodical compliance MIS and statements, financial reports as may be required or prescribed.
- Responsible for preparation and management of books of accounts, accounts finalization.
- Preparation and review of Financial Statements as per Ind As, audit co-ordination
- Team Management
- Tally and MS Office knowledge
Location:- Pune
Experience: CA with 5-6 years


- 1.5+ Years of experience in .Net, ASP.Net and C#, WCF/API and REST services.
- Should be able to write clean and good scalable code.
- Hands on experience with CSS, JavaScript and jQuery
- Strong knowledge in OOPS concepts.
- Knowledge of T SQL with SQL server 2008 R2/2012 including Stored Procedures, Triggers & User Defined Functions.
- Good to have CSS3 and HTML5 knowledge.
- Good analytical and communication skills are required.
- Preference will be given to the candidates who can do client interaction.

- Contribute to front-end development of web applications
- Handle production incidents
- Working closely with stakeholders to ensure a smooth user experience
- Build reusable components and front-end libraries for future use
- Translate designs and wireframes into high-quality code
Job Requirements:
- 2+ years experience in front-end web development is required
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Extensive experience in working with HTML5, CSS, Bootstrap and JavaScript
- Thorough understanding of React.js and its core principles
- Familiarity with newer specifications of EcmaScript
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools (such as Git, SVN, etc)
- Experience in developing an application with cross-browser compatibility in IE, Firefox, Safari, Chrome, including tablets, phone, etc
About us
Sigma Infosolutions is a global IT & Product Engineering Services company. It's headquartered in Irvine, CA with offices in Bangalore & Ahmedabad in India. Sigma is an ISO 9001: 2008 & ISO 27001: 2013 certified company with a team of 300+ passionate professionals.
It's clients include several innovative product start-ups to billion dollar revenue companies. Sigma has demonstrated a significant year on year growth for the last 13+ years and the growth is largely attributed to our commitment to quality, customer delight and ability to attract & retain top-notch talent.
Sigma's Primary Business is into Ecommerce and Fintech Platforms and we have more than a decade of experience of delivering to the e-commerce industry. Sigma deploys Magento to deliver end-to-end services for a global eCommerce clientele. We are a Registered Magento Solution Partner with a Presence in US and India. We have been working on Cloud, Magento Platform and certified Enterprise Magento Partner since 2008 and 2010 respectively.
Sigma has served more than 150+ Magento based online shops.
Job Description:
Looking for : Magento Developers, Lead, Architect and E-commerce Specialist
Job Location : Bangalore and Ahmedabad(now WHF due to covid19)
Employment : Permanent
Experience: 2 to 15 Years.
Must have good experience in Magento2.
The Detailed JD will be shared after receiving your application.
Benefits: Decent Annual Hike(YoY), relocation bonus, referral bonus, M2 certification bonus, QA awards with monetary benefits.
Interested applicants, please send your resume

