
Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

About Reelo Technologies
About
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● Design, develop, and maintain high-performance, scalable, and secure backend systems using Java.
● Build and maintain RESTful APIs and microservices to support application functionality.
● Collaborate closely with frontend developers to ensure smooth integration with React/Angular-based frontend systems.
● Work with both relational databases (SQL) and NoSQL databases to design data schemas, optimize queries, and maintain data integrity.
● Leverage cloud platforms (AWS, Azure, Google Cloud) to deploy, monitor, and scale applications.
● Implement and maintain containerization using Docker and Kubernetes (K8S).
● Write unit tests for both backend and frontend code to ensure code quality and reliability.
● Participate in code reviews to maintain code quality standards and mentor junior developers.
● Contribute to a culture of continuous improvement, proposing and driving best practices in backend development, testing, and deployment.
Required Skills And Experience
● Bachelors or Masters in computer science or related fields.
● 5+ years of experience in backend development, with strong expertise in Java (must-have).
● Solid experience with frontend frameworks such as React or Angular.
● Hands-on experience with RESTful APIs, Docker, and NoSQL databases (such as MongoDB, Cassandra, etc.).
● Strong experience with SQL databases (such as MySQL, PostgreSQL, etc.), including database design, optimization, and query writing.
● Familiarity with cloud platforms (AWS, Azure, Google Cloud) and Kubernetes (K8S).
● Experience in writing unit tests and understanding of test-driven development (TDD) principles.
● Strong understanding of Agile/Scrum methodologies.
Nice to Have:
● Exposure to Automation Testing Frameworks (e.g., Selenium, Cypress).
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● Knowledge of Agile/Scrum methodologies.
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Job Synapsis
Are you a passionate person who is willing to thrive in the field of Human Resources in a Product based company? Are you an avid learner who just wants to excel in the role as an HR? We believe you are the right choice of talent we are looking for.
To us, smooth operational activities is key theme for thriving business. It implies that HR Operations duties will involve managing employee activities such as employee relations, Training & development, employee engagement, grievance’s, Performance Appraisals etc.
Responsibilities
- Monitor internal HR systems and databases
- Act as a consultant to managers and staff regarding policies and procedures
- Address employees’ queries on issues related to compensation and all other relevant topics
- Prepare employees for assignments by establishing and conducting orientation and training programs
- To conduct timely various employee engagement activities
- Ensure planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counselling employees and supervisors
- Asses and maintain employee benefits programs and inform employees of the same
- Complete HR operational requirements by scheduling and assigning employees; following up on work results & nurture a positive working environment
- Oversee and manage a performance appraisal system that drives high performance & timely feedback
- Assess training needs to apply and monitor training programs
- Report to management and provide decision support through HR metrics
- Ensure legal compliance throughout human resource management.
- Manage employee benefits, including broker/ vendor relationships, enrolment, claims resolution, and general employee inquiries
- Manage the employee onboarding and offboarding processes to enhance new and departing employee experience
- Recommend new approaches, policies and procedures
- Act as the primary HR point of contact for all ISO & Internal audits and work with internal teams and manage HR compliance documentation, process and audits
- Other duties as assigned.
What we are looking for…
- Fresher to 1 years of related HR operation’s experience required, with prior experience with product based or startup will be plus.
- People oriented and results driven.
- Strong communication skills.
- Knowledge of any HRMS.
- Ability to architect strategy along with leadership skills
- Excellent active listening, negotiation, and presentation skills
- Competence to build and effectively manage interpersonal relationships at all levels of the company
- In-depth knowledge of labour law and HR best practice.
- Degree in Human Resources or related field
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Experience in working with telecom,
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End to End-to-end bid Management, Preparing Techno-commercial responses for RFP/RFI, Business Intelligence, preparing proactive proposals, competitive commercial structure, and Strategic Initiatives.
Core competencies:
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Technical Skills:
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Conduct market research to identify selling possibilities and evaluate customer needs
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Set up meetings with potential clients and listen to their wishes and concerns
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Prepare and deliver appropriate presentations on products and services
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Create frequent reviews and reports with sales data
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Participate on behalf of the company in conferences
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Collaborate with team members to achieve better results
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Client handling
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Gather feedback from customers and share with internal teams
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- Good experience Inside B2B Sales
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- Good communication skills
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If you are interested, you can revert back to this posting.




