Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo Technologies
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• Define the product strategy and roadmap for our flagship digital products; Develop the business case for new products, improvements to existing products, and business ventures.
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• Collate feedback from sales and customers, & brief and train the sales force at quarterly sales meetings
• Represent the voice of the customer in senior-level management meetings
• Evangelize the product internally and externally
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• Deliver regular (e.g. monthly) volume, revenue and profit forecasts
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• Runs pilot programs during the qualifying phase with almost final products and samples, in an agile environment.
What we are looking for:
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• Minimum of 5+ years experience as a Product Manager or Product Marketing Manager
• Proven experience in Agile product development
• Demonstrated success defining and launching excellent products
• Excellent written and verbal communication skills
• Technical background, with experience in API and SaaS product development, desired.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of an effective document delivered in the past
• Experience in a B2C / B2B SaaS Business (Industrial experience of working in PropTech would be a major advantage)
• Experience in a client-facing role
• Results and data-driven mindset, a self-starter that is excellent at multi-tasking
• This is a great opportunity for a Product Manager who loves disruptive technology in a business that is scaling rapidly - Opportunities to work for a profitable startup do not come around often!
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➢ MBA preferred
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New technology is exciting, but at Aurum PropTech we recognize that people are the key to our successful digital transformation. We are creating a workplace where they can focus on high-value, strategic work, high-rewarding career paths and be inspired to enhance our client’s digital services - with an Agile mindset.
This is a fantastic opportunity to join a fluid and fast-paced organization offering an attractive working environment both in terms of work type, technologies and projects. It’s somewhere you can thrive, grow and be challenged. The program is currently at its nascent stage and will entail owning a challenging and fulfilling role using cutting-edge technology. We will be willing to invest in relevant training for the right candidate.
COME JOIN US as we empower our teams with digital skills.
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
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- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
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Full Stack Developer - Averlon