Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Reelo Technologies
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Unravel Carbon enables companies to assess their carbon footprint by tracking their digital financial footprint with its proprietary carbon emission factor model; making it easy, fast and convenient to become climate positive.
We aim to accelerate the participation of all companies, big and small, in the global fight against climate change. And we want to do it the 21st century way—autonomous, painless, and beautiful.
Unravel Carbon consists of a team of software engineers, data scientists, founders and climate experts with a passion to solve the world’s most pressing issue—climate change. Collectively, our leadership team has launched and invested in multiple companies, and are now combining their experience and knowledge here at Unravel.
We are backed by some of the world’s best funds and investors and are part of Y Combinator’s W22 batch.
Unravel Carbon was founded in 2021 with headquarters in Singapore.
Unravel Carbon on LinkedIn: https://www.linkedin.com/company/unravelcarbon/
ABOUT THE ROLE
We are looking for early members of our India team. You will be part of the team that establishes our India product development team. We are looking for candidates who have high potential, are excited about tackling the climate change problem and are excited to grow in a high-growth environment while working with the Singapore HQ.
A junior/mid-level backend software engineer. Must be comfortable to work in a small development team and have the initiative to work alone on smaller problem sets. Must be passionate about climate-tech for a better future.
- Build backend server applications using Flask/DJango framework
- Collaborate with the data team to integrate data pipelines into our backend system.
- Collaborate with the front end team.
- Analyze processes and code to troubleshoot problems and identify areas of improvement.
- Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
- Take lead on projects, as needed.
ABOUT YOU
- Willingness to learn, be a self-starter, and thrive in uncertainty; you would be one of the first few employees at an early stage startup, be prepared to venture into unknown territory, collaborate and learn
- Meticulous and detail-oriented
- Required skills:
- Python Backend Development Frameworks (Flask, Django). Backend development in other languages/frameworks can be considered too
- NoSQL databases (MongoDB)
- SQL databases (MySQL, Postgres, DuckDB)
- Running/managing Linux servers on Cloud services (AWS/GCS/Azure)
- Optional skills:
- Front End Web development (ReactJS)
- Python data science tools (Pandas, Numpy, Scipy)
- Python NLP tools
YOUR WORK STYLE
- An understanding of agile product development
- Self exploration and self learning of the latest technologies and applying them to solving the technical challenges our team face
- Self-starter (proactive and independent) with an ability to prioritize different assignments and tasks to meet deadlines
- Comfortable working in a collaborative environment
- Eager to think outside of the box and creatively problem-solve
YOUR PREFERRED BACKGROUND
A Bachelor’s Degree in Computer Science, IT, or related discipline AND 1+ years working experience in the IT industry.
WHAT WE OFFER YOU
We offer an exciting challenge for a purpose-driven person who thoroughly enjoys learning and takes up responsibilities in a multi-cultural, primarily virtual, and pioneering organization.
We nurture a culture that allows you to thrive, where your skills can be honed and your ideas will be heard, and where collaboration across teams and with global partners is the default.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)MongoDB- Binding of UI elements to JavaScript object models
- Creating RESTful services with Node.js
- MERN stack developer must have proven experience in front & back-end development
- Work in a cross-functional team to deliver a complete user experience
- Developer must expertise into MongoDB, Express, Node.js, & React.
- Create Unit and Integration tests to ensure the quality of code
- MERN full stack developer must have the ability to wear many hats and learn new technologies quickly
- Understanding & proficiency in REST APIs.
- MERN stack developer should know Git Repository and Jira.
- Integration of data storage solutions [RDBMS, NoSQL DB]
- Work with development teams and product managers to ideate software solutions
- Develop and manage well-functioning databases and applications
- Test software to ensure responsiveness and efficiency
- Create security and data protection settings
- Write technical documentation
- Work with data scientists and analysts to improve software
Amazon Web Services (AWS)- Experience using AWS (that’s just common sense)
- Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3
- Experience building and maintaining cloud-native applications
- A solid background in Linux/Unix and Windows server system administration
- Experience using https://www.simplilearn.com/tutorials/devops-tutorial/devops-tools" target="_blank">DevOps tools in a cloud environment, such as Ansible, Artifactory, https://www.simplilearn.com/tutorials/docker-tutorial/what-is-docker-container" target="_blank">Docker, GitHub, https://www.simplilearn.com/tutorials/jenkins-tutorial/what-is-jenkins" target="_blank">Jenkins, https://www.simplilearn.com/tutorials/kubernetes-tutorial/what-is-kubernetes" target="_blank">Kubernetes, Maven, and Sonar Qube
- Experience installing and configuring different application servers such as JBoss, Tomcat, and WebLogic
- Experience using monitoring solutions like CloudWatch, ELK Stack, and Prometheus
- An understanding of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform
- Knowledge of one or more of the most-used programming languages available for today’s cloud computing (i.e., SQL data, XML data, R math, Clojure math, Haskell functional, Erlang functional, Python procedural, and Go procedural languages)
- Experience in troubleshooting distributed systems
- Proficiency in script development and scripting languages
- The ability to be a team player
- The ability and skill to train other people in procedural and technical topics
- Strong communication and collaboration skills
As a special aside, an AWS engineer who works in DevOps should also have experience with:
- The theory, concepts, and real-world application of Continuous Delivery (CD), which requires familiarity with tools like AWS CodeBuild, AWS CodeDeploy, and AWS CodePipeline
- An understanding of automation
Kotlin
Android Development
Java- Writing clean and efficient code for Android applications.
- Atleast published 1-2 apps on play store.
- Identifying and resolving bottlenecks, rectifying bugs and enhancing application performance.
- Collaborating with cross-functional teams to define and design new features.
- Staying up to date with new mobile technology trends, applications, and protocols.
- You have prior exposure to Kotlin, Android SDK.
- Understanding of design patterns and mobile architecture using frameworks such as MVVM / MVC / MVP.
- Familiarity with RESTful APIs to effectively integrate Android applications.
- Understanding of code versioning tools such as Git.
- You are a problem solver with good analytical skills.
- Prior experience in accessibility applications or voice-based applications will be a plus not a necessity
- Passion to work in dynamic, start-up environment
NodeJS (Node.js)MongoDBAngularJS (1.x)• Have a very good understanding of the product requirement and its
architecture.
• Need to attend Scrum meeting (Sync-up meeting) with team to resolve
queries and define next level
Milestone
Must Have Skills:
• Experience in Angular, Node.js,mongoDB,
• express framework (MEAN stack)
• Experience in Web technologies using HTML 5 and responsive design.
• Experience in REST Apis.
• RDBMS (MySQL) knowledge would be a plus.
• Experience in Linux (Ubuntu Servers) would be a plus
Good to have Skills
• Knowledge of AWS services (Cloud) would be a plus.
• Having knowledge of Unit testing, framework is an added advantage.
• Experience in version control system (GIT).
• Experience in Project management tool and bug tracking tool (JIRA).
• Well versed with Software Development Life
• Cycle (SDLC), Agile and scrum methodology
Adobe XDQualification Required:
- Proven work experience as a UI/UX Designer.
- Minimum 3 to 7 years of experience designing interfaces for mobile and web applications.
- Portfolio of a design project.
- Up-to-date knowledge of design software like Adobe XD, Illustrator, and photoshop.
- Team spirit: strong communication skills to collaborate with various clients.
- Good time management skills.
- Thinker and problem-solving skills.
Responsibilities:
- Executing all visual design stages from concept to final hand-off to the client.
- Conceptualizing original ideas that bring simplicity with user-friendliness to the complex design.
- Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
- Combine creativity with an awareness of the design elements.
- Conduct ongoing user research.
- Don't forget to attach previous work or Behance portfolio link.
Regards,
Deforus Technologies Pvt. Ltd.
NodeJS (Node.js)
PHP
Javascript- Should have created Public/Private/Custom Apps
- Proficient in Design & theme customization in Shopify
- Proficient in HTML/CSS, JavaScript, Liquid templates
- Proficient in developing custom/private apps using languages like NodeJS or Java or PHP
- Working on different platforms like WooCommerce or Magento or Wix would be a plus
- Min of 3-4 years of experience on Shopify App would be preferred
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jQuery
HTML/CSS- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
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- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open-source community to encourage and help implement mission-critical software fixes- React Native moves fast and often breaks things.
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- Transition existing React web apps to React Native
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- Javascript
- Jquery
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- HTML5
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- 5 Days Working
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Candidate should be able to explain the work done in the Past
Candidate should be good in logical implementations
Candidate should be good in Communication and work approach
Candidate should have good solution oriented approach
Candidate worked with premium Institution or premium product/app will be a great plus
Technical Skills
1.Proficient knowledge of language PHP and JavaScript - Must have
2.MVC Framework like codeigniter/laravel is mandate - Must have
3.Good understanding of advanced JavaScript libraries - Must have
4.Database: Mysql Database Design, DB Query Knowledge, Development and improvements - Must have
5.Candidate should be good in writing optimized DB Queries and should know how to write effective DB Queries. - Must have
6.Good experience on dealing with JSON/REST API and Web Services.
7.Good understanding and experience of code versioning tools such as Git.
8.Proficient in Linux OS and Candidate should be able to work independently
9.Caching : Redis(optional)
10.No-sql database :Mongodb(optional)
Other Norms
- Candidate should have good machines/laptop to work.
- Candidate should have good internet connection at their work place
Adobe Illustrator
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Full Stack Developer - Averlon