
Customer Success Associate
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.

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Join our team as a dynamic HR Manager where you will lead comprehensive HR functions and play a pivotal role in shaping a positive, high-performing workplace. This role is an opportunity to design and deliver people strategies, support employee growth, and partner with leaders to create a culture where everyone can succeed.
Key Responsibilities
- Lead end-to-end HR operations, including talent acquisition, onboarding, payroll, compliance, and employee engagement to deliver a seamless and positive employee experience.
- Design and implement clear, scalable HR policies and processes that support business goals and employee wellbeing.
- Drive performance management and learning initiatives by establishing performance frameworks, coaching managers, and delivering training to build capability across the organization.
- Manage employee relations with empathy and fairness; proactively resolve grievances and promote an inclusive, respectful workplace.
- Ensure compliance with employment laws and maintain accurate, auditable employee records and HR reporting.
- Partner with leadership to align HR strategy with organizational priorities, support change initiatives, and contribute to workforce planning.
Requirements
- MBA in HR or equivalent qualification.
- 3–6 years of hands-on HR experience across multiple verticals, with proven ownership of HR operations and people programs.
- Strong communication and interpersonal skills, with the ability to influence and build trusted relationships at all levels.
- Demonstrated leadership, organizational skills, and the ability to manage competing priorities with a solutions-oriented approach.
- Proficiency in HRIS/HR software and MS Office; familiarity with employment legislation and compliance best practices.
We value diverse perspectives and encourage candidates who are proactive, collaborative, and passionate about building great workplaces to apply.

your responsibilities will vary frequently. You will wear multiple hats and will work with
many different technologies. You might have to talk to clients directly, and you have an
active say in the direction of our product. We want someone who is passionate about
working in this type of environment!
What you’ll do
● Be an active contributor to the team to plan, design, and build solutions for our mobile
platform.
● Work closely with the founders to decide the direction of the product
● You will collaborate closely with other engineers of the team and lend help in your
areas of expertise.
● Implement UI for mobile app.
● Bind our business layer with the SDK.
● Deliver maintainable and high-quality code
● Work in an environment that supports your individual growth.
● Ensure that our customer’s experience is the very best it can be. You might have to
interact with the dev team of our initial clients.
Who you are
● You are intensely curious and passionate about the prospect of diving deep into
multiple technologies, platforms, and problem spaces, even if they are currently
unfamiliar.
● You embrace uncertainty. Our space is a rapidly growing one and specifications are
continuously changing.
● You are experienced with modern React Native coding, testing, debugging and have
built at least 1 production-ready app.
● You care about the user experience and you know how to build user-friendly mobile
applications.
● You have a working understanding of object-oriented and functional programming
paradigms.
● You have experience with continuous integration. Experience with AWS is a bonus.
● Experience with WebRTC, iOS, Android, or C++ development is a bonus.
● A degree in Computer Science or a similar area is a bonus.

Employment Type: Full Time, Permanent
Position Location: Noida, UP
Reports to: Software Development Manager (IT Solutions Delivery)
Qualifications: BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field
Total Experience 10+ years
Working Model Work from Office
KNOWLEDGE AND SKILL REQUIREMENTS
1. Minimum of 5+ years of experience leading application software development
2. Minimum of 8+ years of progressive application development using C#, .NET, Web API, LINQ, asynchronous programming, AJAX, HTML, and CSS.
3. Minimum of 5+ years of experience developing back-end solutions using Microsoft SQL Server.
4. Minimum of 4+ years of experience with client-side technology (Angular 7+, TypeScript, and RXJS).
5. Experience with Azure services that would include App Services and other PaaS
6. Experience working on Agile teams, Agile product management, processes, familiarity with all Agile ceremonies and principles
7. Experience developing applications using test-driven development and mocking frameworks.
8. Understanding of Dependency Injection/Inversion of Control.
9. Experience working with the following is preferred:
a. Front-end state models
b. GIT for source control
c. OAuth authentication and Azure Libraries
d. Azure DevOps for Continuous Integration and Continuous Delivery (CI/CD)
e. Microsoft Azure Service Bus
f. .Net Core
g. SQL Server 2016
What you will be doing
As a User Experience Researcher, you’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You will conduct end- to-end research using a variety of methodologies, helping us gain confidence in our understanding of our users, their needs and the opportunities this uncovers for our products. You'll be empowered to work with autonomy and creativity every step of the way, partnering with key stakeholders across product management, design, analytics, data science, marketing and engineering to influence product design and direction.
What you will be doing
- Build and execute impactful research plans that provide deep customer insights needed to impact strategy and UX. Innovate and develop approaches to measure users’ experiences.
- Execute rigorous research within complex constraints such as recruiting hard-to-reach audiences, overcoming remote research technology challenges, and adapting approaches to give people of all abilities, languages, and boundaries space to contribute.
- Synthesize and derive insights across research that you will conduct on your own or in partnership with other researchers, prior research, and quantitative data sources including product telemetry and experimentation to derive useful and human-centered insights.
- Build clear and compelling narratives that land your customer-focused, human-centric research insights at the right level of altitude for different partners including engineering, design, and marketing teams.
- Continuously inform design and engineering plans using customer insight (qualitative and quantitative). Critical to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
What are we looking for
- 5+years of UX Research and analysis experience in the consumer-facing Product space.
- Extensive experience with qualitative and quantitative user research, including experimental design, sample selection and recruiting, surveys, focus groups, in-person and remote usability testing, ethnographic field research, and more.
- Portfolio containing work samples representing complex system research and user testing outcomes for web, desktop and mobile experiences.
- Degree in HCI, Human Factors, Anthropology, Cognitive Science, Psychology, Engineering or a related subject, and practical, hands-on experience conducting research in technology-related fields.
- Ability to productively collaborate with project stakeholders and teams that are both local and geographically distributed, representing a variety of cultures.
- Ability to keep track of multiple projects and connect the dots, to complement the core product and business values.
- Willingness to work both independently and collaboratively with tight deadlines, and multi-task efficiently in high volume, fast-paced settings.
- Strong communication skills to confidently present to various audience types and seniority levels, and an ability to provide bottom-line insights that help teams realize the tangible value and productively execute on research/testing findings.
- Strong data collection and analysis skills to be self-sufficient in generating, analyzing and presenting results from quantitative & qualitative research, and an ability to translate complex analyses into actionable and sustainable recommendations.
- Commitment to best practices, user advocacy, and thought leadership that drive positive outcomes focused on high levels of quality and innovation.
What will you get
- Chance to play a pivotal role in designing and building next-gen hospitality tech platform
- Top tier scale from day 1 - related battle scars/glory
- Chance to work with world-class talent (Ex Amazon, Apple, Walmart, Swiggy etc)


processing nearly 6 million transactions every month. By the end of this year, we will be growing this number to 10 million. The most defining aspects of our work related to — consistency, reliability,scalability and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily basis.
We are looking for backend engineers who have an appetite to explore new technologies, while building applications that can scale well both in terms of execution speed and the size of data that is
processed.
You will:
• Work closely with the product management team to understand the scope of an application
• Expected to research for ideal technologies that can work ideally for given problem statements
• Have a good grasp of how to design and implement APIs in conformance to the protocols of REST and GraphQL.
• Need to have a good understanding of network principles related to latency, throughput,bandwidth, security — and how to monitor them.
• Take ownership of the correctness of your work both in terms of functional and usability aspects
• Apply the best practices of software development when it comes to SCM, managing issues and most importantly, documenting your work.
We are looking for someone who has:
• 1+ years of experience in building integration solutions with REST and GraphQL APIs,Databases, email, SMS, etc.
• Familiar with the concepts of distributed systems esp. Queues.
• A sound understanding of disparate persistence systems SQL and NoSQL storage systems.
• Worked with Python on a regular basis and is conversant with the dominant frameworks like
Django, Flask and those required to implement RESTful/GraphQL protocols.
• A strong understanding of data structures.
• The ability to communicate results clearly in a verbal and written manner
Nice to haves:
• Experience in a high growth technology company
• Conversant with the AWS platform and have a good understanding of working remotely on servers using SSH and CLI.
• Can install and operate infrastructure applications which can be used to monitor performance, alert and recover.
We are looking for an experienced and passionate WordPress Developer to join our IT team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.
We are expecting you to have a strong understanding of the latest industry trends and content management systems.
Duties and Responsibilities
- Designing and implementing new features and functionality
- Establishing and guiding the website’s architecture
- Ensuring high-performance and availability, and managing all technical aspects of the CMS
- Helping formulate an effective, responsive design and turning it into a working theme and plugin.
Requirements and qualifications
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
- Experience building user interfaces for websites and/or web applications
- Experience designing and developing responsive design websites
- Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
- Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
- Ability to convert comprehensive layout and wireframes into working HTML pages
- Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
- Proficient understanding of code versioning tools
- Strong understanding of PHP back-end development
- BS/MS degree in Computer Science, Engineering or a related subject.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
What you will do:
- Creating detailed and well-structured test plans and test cases
- Writing manual test cases for the application against the requirements
- Handling the testing project independently
- Developing and applying testing processes for new and existing products to meet client needs
- Performing thorough regression testing when bugs are resolved
- Troubleshooting quality issues and modifying test procedures
- Verifying test result and logging defect in the tool
Desired Candidate Profile
What you need to have:- Bachelor's degree in Computer Science or related technical discipline
- Must have 2- 4 years of manual testing experience in Embedded Systems
- 3-6 years Embedded QA engineering experience
- Expertise in Functional and System Testing
- Experience in communication protocols such as SPI, I2C etc
- Experience in handling the LAB equipments for the embedded devices
- Strong hands-on in embedded product testing
- Knowledge of Audio Testing is an added advantage
- Strong knowledge of software QA methodologies, tools and processes
- Strong written and oral communication skills
- Problem solving and analytical skills
- Self-motivation with the ability to drive features to delivery
- Strong analytical and problem solving skills
- Excellent oral and written communication skills
- Good logical sense, strong technical skills and the ability to learn new technologies quickly

