
Customer Success Associate
● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the platform features and functionality to ensure they can quickly gain value from the product. ● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance via email, chat, or phone to resolve basic questions and technical challenges.
● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
● Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities
● Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
● Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
● Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
● Cross-functional Collaboration: Work closely with sales, product teams.

Similar jobs
Sales Meetings & Client Acquisition:
1. Identify and target potential clients within the HoReCa sector, including hotels,
restaurants, and catering companies.
2. Conduct sales presentations and meetings to introduce Acasa's premium products,
including sauces and food ingredients.
3. Develop and maintain strong relationships with key decision-makers, including chefs,
procurement managers, and restaurant owners.
Study Product Benefits & Client Applications:
4. Thoroughly study Acasa’s product range, understanding their unique benefits,
ingredients, and uses.
5. Identify and match how Acasa products can meet the needs of various clients, such as
high-end restaurants, boutique hotels, and catering companies.
6. Tailor product presentations to showcase specific product benefits to suit the culinary
needs and demands of each client.
Product Demonstrations & Trials:
7. Organize and lead product demonstrations and trials to showcase the quality, taste,
and versatility of Acasa’s products.
8. Provide technical insights and culinary support to clients, ensuring successful product
trials within their kitchens.
Generate Sales and Purchase Orders (POs):
9. Convert successful trials into sales by securing POs from clients.
10. Meet monthly and quarterly sales targets through proactive lead generation and
follow-up.
11. Track orders to ensure timely fulfilment and maintain high customer satisfaction.
Market Research & Client Potential:
12. Conduct market research to identify potential clients, new trends, and opportunities
within the HoReCa sector.
13. Continuously expand the client base by targeting new establishments, studying
industry trends, and recognizing gaps that Acasa products can fill.
Reporting & Coordination:
14. Prepare detailed reports on meetings, product trials, and sales progress.
15. Coordinate with internal teams such as marketing, logistics, and customer support to
ensure smooth operations and customer satisfaction.
Key Responsibilities:
Sales Meetings & Client Acquisition:
16. Identify and target potential clients within the HoReCa sector, including hotels,
restaurants, and catering companies.
17. Conduct sales presentations and meetings to introduce Acasa's premium products,
including sauces and food ingredients.
18. Develop and maintain strong relationships with key decision-makers, including chefs,
procurement managers, and restaurant owners.
Position Overview:
We are seeking a highly motivated and analytical individual to join our team as a Market Research and
Competitive Intelligence Analyst, specializing in enterprise technologies and telecom markets. As an integral
member of our organization, you will be responsible for gathering, analyzing, and interpreting data to provide
strategic insights and recommendations to support our business decisions and competitive positioning. This role
requires a deep understanding of the enterprise technologies and telecom sectors, as well as strong research,
analytical, and communication skills
Job Description:
o Conduct comprehensive market research:
Identify and analyze market trends, industry developments, and emerging technologies in the
enterprise technologies and telecom markets.
Gather data on market size, market share, growth rates, customer needs, and competitive landscapes.
Monitor regulatory changes, industry standards, and policy developments impacting the sector.
Utilize primary and secondary research methods to collect relevant data, including surveys, interviews,
and data analysis tools.
o Perform competitive intelligence analysis:
Identify key competitors in the enterprise technologies and telecom markets and track their activities,
strategies, and performance.
Analyze competitors' product offerings, pricing strategies, market positioning, and go-to-market
approaches.
Evaluate strengths, weaknesses, opportunities, and threats (SWOT) of competitors.
Conduct benchmarking analysis to assess our company's performance against competitors and identify.
areas for improvement.
o Generate strategic insights and recommendations:
Synthesize market and competitive data to extract meaningful insights and actionable
recommendations.
Collaborate with cross-functional teams to provide strategic guidance for product development,
marketing campaigns, and sales strategies.
Present findings, reports, and recommendations to senior management and stakeholders in a clear and
concise manner.
Stay abreast of industry trends, best practices, and technological advancements to inform strategic
decision-making.
o Maintain industry knowledge and expertise:
Continuously update knowledge of enterprise technologies and telecom markets through research,
industry events, and networking.
Build relationships with industry experts, analysts, and vendors to gain insights and access to relevant
information.
Act as an internal subject matter expert, providing guidance and training to colleagues on market.
research and competitive intelligence methodologies.
Team Management:
Qualifications and Skills/ Experience, Expertise:
o Previous Experience in a Related Field Preferred; Proven work experience as a Market Research Analyst,
o bachelor's degree in business, marketing, economics, or a related field. A master's degree is preferred.
o Proven experience in market research, competitive intelligence, or related fields within the enterprise
technologies and telecom sectors.
o In-depth knowledge of enterprise technologies, such as cloud computing, cybersecurity, artificial intelligence,
and data analytics.
o Familiarity with telecom services, network infrastructure, wireless technologies, and telecommunications
regulations.
o Proficient in gathering, analyzing, and interpreting quantitative and qualitative data from various sources.
o Strong analytical and critical thinking skills, with the ability to translate data into actionable insights and
recommendations.
o Excellent written and verbal communication skills, including the ability to present complex information in a clear
and concise manner.
o Proficiency in using market research tools, data analysis software, and Microsoft Office suite.
o Detail-oriented with strong organizational and project management skills.
o Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
o Strong business acumen and a keen interest in staying up to date with industry trends and developments
o Strong interpersonal skills and an ability work as part of a team, both physical and virtual
o Ability and willingness to work on short deadlines; Strong organizational skills with a problem-solving attitude;
Strong listening and storytelling skills.
o Enthusiasm for working in a high profile, fast-paced startup culture.
o Responsible and self-motivated; Strong analysis skills; Ability to learn new technologies; Ability to multitask and
prioritize between competing activities
o Expertise in MS office - Excel, Word & Power Point documents.
Key Deliverables: Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for the Market Research and
Competitive Intelligence Analyst. These KPIs and KRAs are designed to evaluate the performance and contribution of the Market Research and Competitive Intelligence Analyst in enterprise technologies and telecom markets. They focus on areas such as market share analysis, competitor analysis, customer insights, strategic recommendations, research accuracy, industry expertise, cross-functional collaboration, and process improvement.
o KPI: Market Share Analysis
Measure and track changes in market share for our company and key competitors.
Assess the impact of market share changes on business performance.
Develop strategies to improve or maintain market share in target markets.
o KPI: Competitor Analysis
Monitor and analyze competitor activities, including product launches, marketing campaigns, and
pricing strategies.
Provide regular updates on competitor strengths, weaknesses, and market positioning.
Identify opportunities and threats in the competitive landscape and propose counterstrategies.
o KPI: Customer Insights
Gather customer feedback and conduct surveys to understand customer preferences, needs, and
satisfaction levels.
Translate customer insights into actionable recommendations for product development, marketing,
and customer service improvements.
Track customer satisfaction scores and measure the impact of initiatives on customer loyalty and
retention.
o KPI: Strategic Recommendations
Provide timely and valuable strategic recommendations based on market research and competitive
intelligence.
Evaluate the potential impact of strategic initiatives on business performance and market positioning.
Monitor the implementation of strategic recommendations and measure their effectiveness.
o KPI: Research Accuracy and Timeliness
Ensure accuracy and reliability of research data and information.
Adhere to research methodologies, data collection processes, and quality standards.
Deliver research reports and insights within defined timelines to support decision-making processes.
o KPI: Industry Knowledge and Expertise
Stay updated with industry trends, emerging technologies, and regulatory changes in enterprise.
technologies and telecom markets.
Participate in industry events, webinars, and conferences to expand knowledge and network with
industry professionals.
Share industry insights and best practices with the team and contribute to thought leadership
activities.
o KRA: Cross-functional Collaboration
Collaborate with product management, sales, and marketing teams to align market research findings.
with business strategies.
Provide support and guidance for product development, marketing campaigns, and sales initiatives
based on market insights.
Foster a culture of knowledge sharing and collaboration across departments.
o KRA: Process Improvement
Identify opportunities to streamline and improve market research and competitive intelligence.
processes.
Implement best practices, tools, and technologies to enhance efficiency and effectiveness.
Measure the impact of process improvements on the quality and timeliness of deliverables.
Education: Any graduate, with digital certifications (a must)
Key Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2.5 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large-scale social or location-based app.
MUMBAI Location - Work From Office
Job brief
We are looking for a Recruitment Specialist to undertake all hiring activities, from advertising open roles to interviewing candidates and closing hires. Recruitment Specialist responsibilities include connecting with potential candidates online and offline, screening applications and supporting hiring managers. If you have experience evaluating candidates for roles of various fields and seniority levels, we’d like to meet you. Ultimately, you will be responsible for hiring qualified people while maintaining a positive candidate experience.
Responsibilities
- Build and report on quarterly and annual hiring plans
- Create and publish job ads in various portals
- Network with potential hires through professional groups on social media and during events
- Collaborate with hiring managers to set qualification criteria for future employees
- Screen resumes and job applications
- Conduct initial phone screens to create shortlists of qualified candidates
- Interview candidates in-person for a wide range of roles (junior, senior and executive)
- Track hiring metrics including time-to-hire, time-to-fill and source of hire
- Design, distribute and measure the results of candidate experience surveys
- Train and advise hiring managers on interviewing techniques and assessment methods
- Host and participate in job fairs
- Follow up with candidates throughout the hiring process
- Maintain a database of potential candidates for future job openings
Requirements
- Proven experience as a Recruitment Specialist, Recruiter or similar role
- Hands-on experience with the largest job sites like Naukri or Indeed.
- Knowledge of sourcing techniques on social media and niche professional websites like LinkedIn, Facebook, Github and Stack Overflow
- Familiarity with applicant tracking systems
- Strong interpersonal skills
- Good written and verbal communications skills


.NET C# developer provides custom web application development using the .NET Framework, C#, http://VB.NET">VB.NET, http://ASP.NET">ASP.NET, SQL Server,Angular,AngularJS, Javascript, ADO.net and other advanced components of Microsoft technology and provide training to programmer analysts who support the web services manager' responsibilities.
Responsibilities:
The tool development also involves working with SQL queries and web front end
Designing, developing, and testing web applications with .Net HTML, CSS and other technologies
Design and development of software applications (primarily web based) used in various areas of the bank (such as Loans processing, Treasury, Middle Office )
Manages the architecture, design, and coding of software for TFI from concept to finished product, in order to answer the needs of the Strategies, Sales, and Trading departments
Consults with end users within the Strategies, Sales, and Trading departments to identify where technology can automate current processes to enhance revenues and cut cost
Maintains currency in technical skills and all relevant fixed income industry sector factors
May lead the work of others and provide ideas which help to enhance TFI software applications
Software design & development principles such as SOLID, Domain-Driven-Design and Object-Oriented Development
ORM frameworks, particularly the Entity Framework
Managing source code with Git, including Gitlow Workflow

Purpose of the position:
This position is responsible for analyses, design, development, co-ordination, implementation, and maintenance of web & mobile application.
As the Senior .NET Developer you will work on a team of Software Engineers developing web/mobile-based applications from end-to-end in a fast-paced Agile environment.
You will develop full-stack web/mobile applications in a technical environment with Microsoft .Net, RESTful web services, HTML5, CSS3, JavaScript frameworks, SQL Server and other technologies such as Azure. This resource will be actively designing, coding, and testing new solutions.
This role requires significant leadership, collaboration, mature interpersonal and professional skills, flexibility, appreciation for craftsmanship, ability to meet project timelines and pays attention to details
Required key skills (functional/technical):
Skills (Technical / Specialist Skills)
ASP.NET, ASP.NET MVC, .NET CORE, .NET Framework 4.5 and later using Visual Studio 2015 (or later);
SQL Server 2016 or other comparable databases
React Native, AngularJS
Exposure to NodeJS
AJAX, HTML5, CSS3, LESS, XML, JSON, JQuery and JavaScript
Cloud-based application development (MS Azure)
PowerShell
Building Application Integrations using REST and SOAP
NoSQL Databases including Hadoop, MongoDB, Casandra, DocumentDB and related databases.
Containers including Docker, Kubernetes
Exposure to Xamarin
Exposure to ETL tools (e.g SSIS or Informatica);
Implement serverless solutions using Azure functions, ADF, Service Bus, Azure SQL etc
Required qualifications/experience:
Bachelor’s in computer science/ Technology or MCA.
More than 8 years of work experience on the above-mentioned technology.
3+ years’ experience working with Azure
Work experience in MNC in delivering software
!! Looking for Technical Talent Acquisition Partner !!
REQUIRED SKILLS & QUALIFICATIONS:
- Proven work experience as a Talent Acquisition Specialist or similar role (preferably from the IT Industry).
- Familiarity with social media, resume databases and job portals.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
- Excellent verbal and written communication skills
- A keen understanding of the differences between various roles within organizations.
- Degree in Human Resources Management or relevant field.
PREFERRED SKILLS & QUALIFICATIONS:
- Minimum 3 years of experience in the IT industry.
Job Type: Full-time
Salary: Up to ₹600,000.00 per year
COVID-19 considerations:
It's permanently remote.
Candidates must have experience in field sales of Packaging Machine / Injection mould machine / Blow mould Machine / Pet perform Machine etc.
Qualification: Diploma / BE Mechanical
Experience: Min. 3 Years
Salary: As per company norms + Incentives + Bonus + Performance Bonus + Other Benifits

we are looking for candidates who have good experiance with
BI/DW Experience of 3 - 6 years with Spark, Scala, SQL expertise
and Azure.
Azure background is needed.
* Spark hands on : Must have
* Scala hands on : Must have
* SQL expertise : Expert
* Azure background : Must have
* Python hands on : Good to have
* ADF, Data Bricks: Good to have
* Should be able to communicate effectively and deliver technology
implementation end to end
Looking for candidates who can join 15 to 30 Days and who will avaailable immeiate.
Regards
Gayatri P
Fragma Data Systems
Description:
Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking mobile applications and websites using Flutter and Dart, BLOC pattern and Redux. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.
Requirements:
What are we looking for?
- We expect you to have your domain knowledge of Flutter, Dart, Room or Realm DB, BLOC pattern based development, Redux and RX Dart
- There are few skills which you need to have from get-go:
- You are a problem solver, polite and someone who values team members and customers
- You respect time and understand, lost time never comes back
- You have the ability to explain your algorithms and solutions and understand how to ask questions with respect to mobile app development and web development scenarios
- You are a smart and energetic talent from engineering and computer science background
- Based on the situations you can contribute individually or work with team and make work productive and fun
- In terms of day to day work, for 2 years you should have done the following:
- At least 2 to 3 live projects in Flutter or Native Android or iOS
- Thorough understanding of Dart programming for mobile application development
- Writing frontend code with SOLID principle
- Unit testing of your code with Travis CLI
- Collaborative development with BitBucket or GIT and handling of code merge conflicts
- Documenting frontend code
- Knowledge of Android native and iOS native is a plus
- Proficient in Linux, and understanding of Ubuntu OS
- Knowledge on Firebase or Firestore is a plus
Other information:
- Work location: Bengaluru city and Remote
- Working days - 6 days a week
Welcome to BiCSoM careers:
BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success.
- BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
- BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival

