Customer Success Associate

JOB TITLE: LEAD GENERATION SPECIALIST

Location: New Delhi

Experience Level: 1-3 years

Industry: SaaS / B2B / Enterprise Solutions

About the Role

Geotrackers, is looking for a Leads Generation Specialist to support the organization with various responsibilities including content creation, lead generation and e-mail campaign management. Our ideal candidate is a self-starter with strong communication (both verbal and written), negotiation and execution skills.

Key Responsibilities

Ø Proactive Prospect Outreach: Independently generate qualified leads every week through email, cold calling, and social media engagement. Craft compelling pitches to build relationships and secure meetings with key decision-makers

Ø Lead Generation: Identify, research, and target potential leads across LinkedIn, industry platforms, events, tailored email campaigns, and professional networks

Ø Target Achievement: Take full ownership of lead generation metrics and consistently meet growth-oriented goals

Ø Market Research: Stay current with industry developments, competitor activity, and market trends to discover new business opportunities

Ø Lead-Nurturing Programs: Create and execute strategic nurturing campaigns to move leads through the funnel using tailored content and timely follow-ups

Ø Act as a key bridge between prospective client needs and the organization's service-based offerings

Ø Provide valuable market intelligence to support strategic decision-making

Skills Required

Ø Education Qualification: B.Tech / BBA / MBA

Ø High degree of proficiency in content creation, communication, social media management, LinkedIn outreach and email campaigns.

Ø 1-3 years of experience in related activities in social media management, growth hacking and related fields.

Ø Natural problem solver who can uncover client pain points and effectively position offerings as solutions through market research

Ø Experience in digital integrated marketing and sales skills with the ability to convert leads into customers

Ø Experience in managing social media account and also email campaigns

Ø Excellent written and verbal communication skills and fluency in English 

A BIT ABOUT US

Appknox is a leading mobile application security platform that helps enterprises automate security testing across their mobile apps, APIs, and DevSecOps pipelines. Trusted by global banks, fintechs, and government agencies, we enable secure mobile experiences with speed and confidence.

About the Role:

We're looking for a Jr. Technical Support Engineer to join our global support team and provide world-class assistance to customers in the US time zones from 8pm to 5am IST. You will troubleshoot, triage, and resolve technical issues related to Appknox’s mobile app security platform, working closely with Engineering, Product, and Customer Success teams.

Key Responsibilities:

• Respond to customer issues via email, chat, and voice/voip calls during US business hours.
• Diagnose, replicate, and resolve issues related to DAST, SAST, and API security modules.
• Troubleshoot integration issues across CI/CD pipelines, API connections, SDKs, and mobile app builds.
• Document known issues and solutions in the internal knowledge base and help center.
• Escalate critical bugs to engineering with full context, reproduction steps, and logs.
• Guide customers on secure implementation best practices and platform usage.
• Collaborate with product and QA teams to suggest feature improvements based on customer feedback.
• Participate in on-call support rotations if needed.

Requirements:

• 1–4 years of experience in technical support, Delivery or QA roles at a SaaS or cybersecurity company.
• Excellent communication and documentation skills in English.
• Comfortable working independently and handling complex technical conversations with customers.
• Basic understanding of mobile platforms (Android, iOS), REST APIs, Networking Architecture, and security concepts (OWASP, CVEs, etc.).
• Familiarity with command-line tools, mobile build systems (Gradle/Xcode), and HTTP proxies (Burp).
• Ability to work full-time within US time zones. Ensure that you have a stable internet connection and work station. 

Good to have skills:

• Experience working in a product-led cybersecurity company.
• Knowledge of scripting languages (Python, Bash) or log analysis tools.
• Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) is a plus.
• Familiarity with ticketing and support tools like Freshdesk, Jira, Postman, and Slack.

Compensation

• As per Industry Standards

Interview Process:

• Application- Submit your resume and complete your application via our job portal.
• Screening-We’ll review your background and fit—typically invite you on cutshort for a Profile Evaluation call (15 mins)
• Assignment Round- You'll receive a real-world take-home task to complete within 48 hours.
• Panel Interview- Meet with a cross-functional interview panel to assess technical skills, problem-solving, and collaboration.
• Stakeholder Interview- A focused discussion with the Director to evaluate strategic alignment and high-level fit.
• HR Round- Final chat to discuss cultural fit, compensation, notice period, and next steps.

Personality Traits We Admir:

• A confident and dynamic working persona, which can bring fun to the team, and a sense of humour, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follow timelines and absolute commitment to deadlines.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to train and develop our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first-hand.

• We are hiring a MEAN/ MERN/ Fullstack Developer for Dehradun location with Ftechiz Solutions.

  
  

• In depth knowledge of NodeJS, ExpressJS/ Mongo DB, Angular Js

• Experience creating front end applications using HTML5, Angular, LESS/SASS.

• Hands on experience with JavaScript Development on both client and server-side.
• Ability to work both independently and in collaborative teams to communicate design and build ideas effectively.
• Able to handle multiple projects and competing deadlines.
• Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation.
• Excellent communication and Client interaction.

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a Front End software engineer, you will work on the ReactJS powered user interface used by Fulfil merchants to manage their back-office operations. This is mission critical software and your primary focus will be on developing user interface components and implementing them following well-known React.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality are important.

What You’ll Do:

• Collaborate with a small yet extraordinarily talented team of engineers to implement front-end technologies
• Develop new user-facing features using React.js and React Native
• Work closely with the Design and Product teams to translate complex technical workflows into delightful user experiences
• Define how Fulfil builds user interfaces and ensure that we’re utilizing and keeping up with modern web standards
• Continually test, measure, and iterate on the results of your work in the spirit of continuous improvement
• Write clean, reusable, and well-tested front-end code
• Help to bridge the responsibilities of the Product and Engineering teams, spending time with both on the way to launching new products
• Architect efficient and reusable front-end abstractions and systems that drive complex web applications
• Create reliable and type-safe applications with Typescript
• Build and contribute to open source projects
• Build reusable components and front-end libraries for future use
• Optimize components for maximum performance across a vast array of web-capable devices and browsers

We’re Looking for Someone With:

• 5+ years of experience as a front end engineer
• Experience in building large-scale web applications in a fast-moving team environment
• A strong understanding of UX and UI design standards
• The perfectionist’s touch on a pragmatist’s deadline: you strive for pixel-perfection and intuitive functionality
• Strong proficiency in JavaScript (2-4 Years of experience), including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles, with experience in popular React.js workflows
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• Experience with popular testing frameworks, like Jest, Cypress, and Testing Library.
• The ability to bring any design to life with HTML and CSS, with cross browser compatibility and accessibility
• Smarts, humility, communication skills, and equal willingness to teach and learn
• Familiarity with RESTful and GraphQL APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience in developing large client side JavaScript applications
• Familiarity with code versioning tools like GIT
• Experience with Javascript testing tools and test automation

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Demonstrated work beyond the front-end, experienced in integrating with a wide array of back-end technologies and services (e.g. experience with Python, AngularJS)
• Experience developing large client-side applications and optimizing them for performance
• You can straddle client and server development, creating APIs that drive web apps
• You understand the intricacies of timezones
• Web optimization, performance tools, and load testing
• You maintain or contribute to an open-source project

• Develop first-hand intuition about the platform, the users, and the business
• Be a strategic partner of the leadership team, working closely with Engineering and Product to define the design strategy and roadmap.
• Have a deep understanding of product metrics and translate to design goals
• Lead the overall design vision that enhances our product experience.
• Build and lead a talented and high-performing team of designers with a passion for developing others, you'll coach and encourage your team towards success and cohesion.

Mandatory Skills

• Have 8+ years of professional UX design experience.
• Partner with product, engineering, business, and brand teams to deliver experiences that delight our customers and drive business results.
• Manage, hire and grow the team of designers.
• Experienced and well versed in conducting different methods of research and usability testing
• Good knowledge and understanding of design principles, interaction...

Required Skills

1. Experience in B2B selling of Software & Cloud services
2. Experience in selling to C-level executives
3. Excellent communication & interpersonal skills
4. Should be good with Microsoft / Google ( Word, Excel, Powerpoint )
5. Should have excellent negotiation skills
6. Should be able to use a good CRM tool like Hubspot

Responsibilities

1. You will be part of the core sales team and will work with the directors
2. Build relationships with prospective clients
3. Analyse the market and establish competitive advantages
4. Generate new leads and keep the existing leads warm
5. Create & maintain sales pipeline
6. Create proposals & close the deals

• Design and develop solutions to complex technical problems spanning the development of product features, quality validation, and deployment to customers
• Build highly scalable web applications that are designed for high performance
• Lead design and code reviews
• Work closely with senior management, Product Manager, and our team of developers.
• Contribute visibly to product quality, innovation, and customer-centric design across the engineering organization
• Lead, motivate and direct team members to build high-quality software in a fast-paced agile environment
• Actively hire the engineering & product team, & develop the existing team
• Share experiences and skills to aid team members in enhancing their professional skills and career

• 4+ years of experience building large scalable systems
• Strong experience in agile methodologies and test-driven development (TDD)
• Experience in software development using open source technologies
• Knowledge in domain-driven design, design patterns, and enterprise integration patterns
• Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline

• A history of working on side/hobby projects or contributing to open source projects is a plus
• You have worked in a startup before

Most importantly: Be excited to learn what you don’t already know!