Solutions Engineer

Job Description for Voice Process Executive

Job Profile: Voice Process Executive

Position: Customer Support Voice Process

Location: Bengaluru, KA

Job Mode: Work from Office

Notice Period: Immediate Joiners Preferred

Job Description

We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.

Job Responsibilities

• Handle customer calls (inbound and/or outbound) efficiently and professionally.
• Understand customer queries, provide accurate information, and resolve issues.
• Work in rotational shifts with weekly offs as per process requirements.

Eligibility Criteria

• Experience: Open to both freshers and experienced candidates.
• Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
• Work Schedule:

5 days a week in International Process

6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.

• Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).

Salary Range:

• Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
• Experienced – ₹26,000–₹30,000 CTC (₹21,000–₹25,000 take-home).

𝗚𝘂𝗮𝗿𝗮𝗻𝘁𝗲𝗲𝗱 𝗣𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁 𝗳𝗼𝗿 𝘁𝗼𝗽 𝟭𝟬 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗲𝗿𝘀

Courses: Python, React, Node, ROR

Eligibility: BE, BTech, MTech, MCA students

Batch Passout: 2018, 2019, 2020, 2021, 2022, 2023, 2024, 2025, 2026

1. The Full Stack batch (Python, React, ROR, Node) is starting from 3rd March.

2. The course fee is ₹30,000, which can be paid in 3 installments of ₹10,000 each.

3. The course duration is 3 months.

4. The training will be 8 hours daily, from 10 AM to 7 PM, Monday to Friday.

5. The training will be practical and hands-on, focusing on live projects using laptops and computers (no board teaching).

6. Each batch will have only 20 students, and the top 10 students will get guaranteed placement in BestPeers with a starting salary of ₹15,000 per month (fixed for 1 year, followed by an appraisal).

7. Before joining the course, we will conduct an interview to help identify your weak areas so that you can focus on improving them during the training.

About PlanetSpark:  

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers  amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries  through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top  1% teachers.

Your Roles and Responsibilities: 

Business Development is a critical aspect of our platform business.  

1. Actively seeking out new sales opportunities through cold calling, networking and social media. 

2. Calling 65-70 leads everyday 

3. Setting up meetings with potential clients (parents) 

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes 

5. Negotiate/close deals and handle complaints or objections 

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue  per month) 

7. “Go the extra mile” to drive sales

Mission Statement 

1. In your training of 1st month, we shall actively probe you through the process using Training Decks,  Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along  with you paid stipend along the journey. 

2. We create career oritented BDCs in this 1 month whose skill becomes unmatched across the sector.  

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period,  hence making a way to achieve License to Sell (L-2-S)  

4. You will be entitled for training stipend of Rs.21428 fixed + incentives 

5. Post 1L Revenue achievement, you will be entitled for below CTC  

India Shift (10:30am to 8:30 pm) - INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)  US/ Canada Shift (8:00 pm to 5:00 am) - INR 7.10 LPA (4.83 Fixed + 2.3 LPA Variable)  

What are we looking for? 

1. Proficiency in English 

2. Thorough understanding of marketing and negotiating techniques 

3. Fast learner and passion for sales 

4. Self-motivated with a results-driven approach 

5. Proven experience in sale or relevant role is a plus 

6. A friendly and energetic personality with customer service focus 

Criteria 

1. Willing to work 5 days in a week in a fast paced startup 

2. Ready to work from Office and join immediately. 

3. Week-off on Wednesday, Thursday or Thursday, Friday

What are the behavioral attributes that we are looking for? 

- A keen desire to bring growth for a fast-growing Series B funded startup 

- An apparent Founder's mindset  

- The candidates should be able to work in a high paced ever-changing digital environment. The   role  will require you to be resourceful, proactive and an expert communicator. In turn it offers immense  learning and growth. 

- Don't forget to carry along a dash of humor. It never hurts. And we are fun loving people

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit:  https://www.apexon.com/" target="_blank">https://www.apexon.com/

Responsibilities:

• C# Automation engineer with 4-6 years of experience to join our engineering team and help us develop and maintain various software/utilities products. 
• Good object-oriented programming concepts and practical knowledge. 
• Strong programming skills in C# are required. 
• Good knowledge of C# Automation is preferred. 
• Good to have experience with the Robot framework.
• Must have knowledge of API (REST APIs), and database (SQL) with the ability to write efficient queries.
• Good to have knowledge of Azure cloud. 
• Take end-to-end ownership of test automation development, execution and delivery. 

Good to have: 

• Experience in tools like SharePoint, Azure DevOps

.

Other skills:    

• Strong analytical & logical thinking skills. Ability to think and act rationally when faced with challenges. 

Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, and user session management.
C# programming skills to write Scripts.
Familiarity with level design and planning.
Knowledge of with game physics and particle systems.

location : Ahmedabad 
only work from office 
face to face interview 
urgent requirement

• PIM Repository changes, including adding new fields, enumerations, import/export templates, categories
• Data Load: Import product data and assets from various ERP, DAM, and other enterprise business-critical applications into the PIM application
• Data Syndication: Publishing approved Products in Enterworks PIM to consumer application
• Build PIM solution for Multi-Language data requirements & Publication Catalogs
• Participate in all testing efforts for the PIM application
• Creation, validation, and configuring of the Data Quality and Data governance workflows
• Identifies opportunities to gain efficiencies, automate, and improve data quality
• Actively engages in continuous process improvement
• Perform operations, monitoring, and support for PIM application
• Analyze/Troubleshoot and support any issues related to PIM Solution or Release installations

• 4+ years of Product Information Management (PIM) Developer experience
• Strong SQL query writing skills
• Excellent interpersonal, communication, and team-facilitation skills
• Strong analytical and problem-solving skills
• Familiarity with Agile delivery methods (i.e., Scrum, Kanban)

• Bachelor's degree in business, supply chain, or related major; MBA a plus - Computer Science classes or degree a plus
• PIM/MDM experience with other major platforms (Informatica, Riversand). EnterWorks Enable experience is a big plus

• Discover & Scale New Offline Sales Channels to Fuel Growth.
• Monitor Daily / Weekly Business Conversion Funnels and Drive Improvements to Improve Funnel Shape and Deliver Monthly Target.
• Create Granular Bottom-Up Plans, Basis Experiments and Initiatives and Ensure Adherence.
• Hire, Train, Mentor, And Drive Sales Teams Across Geographies.
• Plan, Participate and Represent Company in Trade Shows and Events
• Review Teams and Improve Sales Effectiveness by Using Data-Backed Insights.
• Coordinate And Plan with Cross-Functional Operations, Central Teams to Ensure Smooth Transactions.

Eligibility

• Experience: - 6-9 Years of Operational Experience in Sales/Revenue Delivery Roles
• Strong Academic Pedigree
• Exposure To Fast-Paced Environment of Execution Preferred
• B2C Technology Startup
• Telecom / FMCG /NBFC/Insurance - New Initiatives Team
• Led Teams in Sales / Delivery

Skills Required

• High Level of Ownership, Execution Rigor and Span Control
• Comfortable With Ambiguity
• Ability To Engage and Influence People Cross Functionally