
Job Title: Customer Success & Content Analyst
Location: Sector 55, Gurugram (On-site, 5 days working)
Experience: 0–1 year
Compensation: Up to ₹5.5 LPA
About Master-O:
Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.
With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.
Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.
Role Overview
We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.
Key Responsibilities
- Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
- Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
- Leverage AI tools to streamline and elevate the content creation process.
- Manage client queries, feedback, and objections with a professional and solution-oriented approach.
- Collaborate with cross-functional teams to deliver seamless customer experiences.
- Track and report content engagement metrics, suggesting improvements based on data insights.
Requirements
- Bachelor’s degree in Business, Communications, Journalism, or related fields.
- 0–1 year of experience in content development, customer success, or related fields (internships count).
- Excellent verbal and written communication skills.
- Strong objection management and interpersonal skills.
- Creativity combined with a methodical and detail-oriented approach.
- Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
- Professional grooming and a client-first mindset.
What We Offer
- Competitive salary in the range of ₹4–5.5 LPA.
- Opportunity to work with innovative AI-powered learning solutions.
- A platform to grow your career in both customer success and content creation.
- Exposure to diverse enterprise clients and industries.

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· You are responsible for various dimensions of testing (functional/non-functional), ensuring quality experiences to our customers.
· With your extensive technical expertise and judgment, you are an integrated part of the software development team and define, document, analyze, perform and automate tests for products.
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· You should have a strong technical background, be detailed driven and have excellent problem-solving abilities.
· Strong coding skills and OOD/OOP knowledge.
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About Navi
Navi is one of the fastest growing financial services companies in India providing Personal & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our mission is to build financial services that are simple, accessible and affordable.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1.Perseverance, Passion and Commitment
• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance and high ownership
• Goes above and beyond by taking on additional responsibilities
2.Obsession with high quality results
• Consistently creates value for the customers and stakeholders through high quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards
3.Resilience and Adaptability
• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
Key responsibilities:
- Develop the front-end for our products and collaborate with designers, other engineers, and product managers to build new features, iterate on current features, and build a world-class user experience;
- Build responsive & reusable UI components using any one Javascript framework: React, Angular, VueJS, as per the specifications and guidelines;
- Be familiar with Responsive Web Design, common Web UX patterns and anti-patterns;
- Should have hands-on experience of improving web performance including optimising page load, rendering, caching etc;
- Be great at debugging, including identifying page speed and performance bottlenecks, using tools like Chrome Dev Tools, React Dev Tools etc.
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- You should be comfortable working with version controlled code environments ( eg. GIT);
- You should possess strong Object Oriented design and programming skills;
- You should have an understanding of XML, JSON, DOM, and w3c standards.
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InovarTech is hiring Lead application developer in SharePoint, O365 to participate in the design and development of a variety of applications.
QUALIFICATIONS:
- Must have People Leading experience.
- 7+ years of experience in SharePoint development including SharePoint online and O365
- Strong Experience on migration projects on-premises to Office 365 or Lotus Notes to Office 365.
- Good Experience with ShareGate or any other migration tools.
- Demonstrated experience with Microsoft .NET development languages and tools, JavaScript, HTML5, JSON, CSOM, REST APIs, SQL, XML
- At least 2+ years of experience in SharePoint Framework (SPFx) using React/Typescript.
- Experience with Designing custom SharePoint solution with Azure and other 3rd party services.
- Demonstrated experience building workflow and collaboration solutions with tools such as SharePoint Designer, Power Automate, PowerApps (Canvas/Model driven App), Logic Apps, Nintex, K2
- Knowledge of various platforms such as Microsoft Office 365, Azure, Azure Search, SharePoint Search & AAD
This position will work on a variety of custom projects. Depending on workload and project needs, the position may be performing any or all the following functions for one or more projects simultaneously.
- Analyse, design and develop SharePoint Solutions based on client requirements based on PLA.
- Estimation and planning.
- Design and Develop PowerApps and Microsoft Flow apps.
- Provides in-depth senior level technical knowledge (workaround, root cause analysis, and permanent resolution) to resolve complex problems in the technical environment.
- Create sites, lists, views, forms, SharePoint Designer Workflows, and web parts
- Design detailed architecture for complex solutions, including external design (navigation, screens, reports) and internal design (software and hardware platform, connectivity, modules, back-end and front-end components, interfaces) based on established architectural standards
- Prepares documentation including backup and recovery procedures, technical documentation
- Performs maintenance and enhancements and ongoing SharePoint administration.
- Familiarity with Agile development methodologies, Familiarity with Team Foundation Server and build management
- Experience on Hybrid Exchange for co-existence and migration
- Experience with Microsoft Azure, including the Portal and DevOps
- Experience with SharePoint Administration, Configuration, role & access management, deployment
Perks and Benefits
- Amazing work environment
- Excellent Career growth opportunities
- Compensation and benefits are best in the industry
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
About the position
F5 is looking for a Software Engineer with expertise in designing Web UI automation solutions to test high-scale distributed systems. You will collaborate with architects and application development teams to vet and validate test automation for an edge computing platform that is used to deploy global, scalable and secure applications.
Responsibilities:
-
Understand the product architecture and come up with a frontend testing strategy such that quality is driven into the heart of the development process
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Perform integration tests on web services & APIs using SauceLabs, Postman, Swagger and other testing tools
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Design test and automation infra to test functionality, scale, performance, and reliability to ensure predictable delivery of quality releases
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Design and implement different test strategies - black box, grey box, and white box - to ensure the product is finished, secure, and effective
-
Research, recommend and implement tools as needed to ensure quality
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Build test frameworks working within CI/CD pipeline processes, and provide automation expertise to development teams
Minimum Qualifications:
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Experience in designing automation software from the ground up, choosing the right infrastructure components, evaluating both open source and closed source software
-
Hands-on experience with JavaScript (TypeScript will be a plus)
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Strong working knowledge of test automation frameworks and tools: Selenium, WebDriver, SauceLabs, Protractor, Gitlab CI, Jenkins, Jasmine, Karma
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Practical experience with CI/ CD methodologies & tools
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Good understanding of Testing fundamentals, Bug life cycle, SDLC, STLC, Smoke testing, Sanity testing, Regression testing
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Prior working experience in Web-based projects with a strong understanding of UI, cross-browser compatibility, general web functions, and standards is a must.
-
Good written and verbal communication skills and flexibility to work with teams in different time zones
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BS/MS degree in Computer Science or equivalent with 6-10 years of experience in software development and/or test automation
Desirable:
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Experience with load balancer products such as F5, Envoy, Nginx, HA proxy
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Experience with Kubernetes container technology, Terraform, AWS
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Good understanding of networking protocols, HTTP/HTTPS, Proxies TCP, UDP, IP, HTTP, SSL, DNS, FTP, origin pools, etc
About the company
F5 provides a distributed cloud platform to deploy, connect, secure and operate applications and data across multi-cloud and edge sites. Line-of-business leaders can drive business transformation and automation by distributing workloads closer to business activity. DevOps teams can manage fleets of applications and infrastructure with less complexity. Network teams can simplify application connectivity and security across clouds.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.
We are looking for a UI/UX Designer to turn our software into easy-to-use products for our clients.
In this role, you would be defining and implementing a great user experience for software, web applications, and platforms to meet customer needs and business objectives. The expectation would be to enhance the user experience by combining workflows and interfaces for our customers.
Responsibilities:
- Strong analytical and design principles needed for intuitive solutions
- Ability to communicate with the team and document the requirements and solutions elegantly.
- Gain a deep understanding of user needs, user psychology, and goals and communicate them to cross-functional product teams.
- Manage multiple projects simultaneously across diverse product teams.
- Design web app interfaces and product experiences for a wide range of e-commerce products.
- Conduct concept and usability testing and develop test suites
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Adhere to style standards on fonts, colors and images.
- Create personas through user research and data
- Develop wireframes and prototypes
- Create original graphic designs (icons, logo, product images other graphics required for softwares etc)
- Keep abreast of competitor products and industry trends
- Excellent communication skills
- Test ideas and rapidly incorporate user and team feedback.
- Help establish new and/or improve existing workflows as necessary including the full customer journey spanning discovery, purchase, and on-going product services.
Requirements:
- 0.6 -2 years of proven experience as a UX Designer or similar role for the website, tablet, and mobile view.
- Strong portfolio of design projects with links to the projects. (Dribbble, Behance or any other platform)
- Experience in HTML/CSS,LESS,SasS, Javascript, Bootstrap, jQuery will be a plus.
- Experience with Design Software tools like Adobe Illustrator, Adobe Photoshop, Sketch/Figma/Adobe XD, Invision, Interaction Design, User Experience (UX) Design, and Wireframing tools.
- Familiar with Material Design, Design Thinking, UI Design Patterns, User Research Methods.
- Working experience with agile sprints, participating in design reviews and retrospectives and managing task/ticket life cycle on project management software.
- Knowledge of Usability Factors in Human Computer Interaction.
- Problem-solving aptitude.
Education:
Bachelors or higher degree in a User Experience related field such as (UI & UX design, HCI, Interaction Design, Graphic Design, B.E or BCA) [Or equivalent professional experience].










