Job Title: Customer Success & Content Analyst
Location: Sector 55, Gurugram (On-site, 5 days working)
Experience: 0–1 year
Compensation: Up to ₹5.5 LPA
About Master-O:
Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.
With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.
Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.
Role Overview
We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.
Key Responsibilities
- Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
- Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
- Leverage AI tools to streamline and elevate the content creation process.
- Manage client queries, feedback, and objections with a professional and solution-oriented approach.
- Collaborate with cross-functional teams to deliver seamless customer experiences.
- Track and report content engagement metrics, suggesting improvements based on data insights.
Requirements
- Bachelor’s degree in Business, Communications, Journalism, or related fields.
- 0–1 year of experience in content development, customer success, or related fields (internships count).
- Excellent verbal and written communication skills.
- Strong objection management and interpersonal skills.
- Creativity combined with a methodical and detail-oriented approach.
- Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
- Professional grooming and a client-first mindset.
What We Offer
- Competitive salary in the range of ₹4–5.5 LPA.
- Opportunity to work with innovative AI-powered learning solutions.
- A platform to grow your career in both customer success and content creation.
- Exposure to diverse enterprise clients and industries.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Master-O
About
At Master-O®, our mission statement is to "Elevate Customer Interactions."
Our frontline readiness platform ensures reps are continuously upskilled while having the right tools to engage, assist & convince customers in the flow of the conversation. This assistance through sales enablement builds your brand’s and your rep’s credibility for the customer, thereby increasing sales conversions & boosting the rep’s confidence.
Master-O® has powered several sales transformation & frontline readiness initiatives for commercial leaders across industries. Through bite-sized & interactive gamified microlearning called Microskills, Master-O® equips sales managers with actionable insights to coach, engage, and upskill their frontline teams.
Powered by an AI-enabled sales coaching tool, sales leaders can reimagine their sales coaching, capability development & enablement approach and realign it with performance metrics.
With Master-O’s user-friendly authoring tool, training & marketing content can be repackaged 70% faster than traditional tools while making it more engaging and repetitive to use. The platform integrates effortlessly with existing LMS, CRM, ERP or HRMS platforms, streamlining deployment and adoption while enhancing digital readiness in your organization.
Trusted by over 400,000 frontline reps across industries like Automotive, Banks & Insurance, Pharma, FMCG, Retail and more, Master-O® empowers organizations to build an engaged & capable frontline workforce.
The result is an improved and differentiated customer interaction, higher sales conversions and sustainable business growth, all driven by a confident, engaged and well-prepared frontline team.
Tech stack
React.js
Flutter
Amazon Web Services (AWS)Candid answers by the company
Gurugram
Company social profiles
Similar jobs
About the Role
Cyber Toddler is offering a Cybersecurity Research Internship designed for students and aspiring cybersecurity professionals interested in digital threats, cyber awareness, and security research.
This internship provides structured exposure to cybersecurity concepts, industry trends, and practical research activities.
Key Responsibilities
- Research cybersecurity topics and digital threats
- Assist with cyber awareness initiatives
- Support cybersecurity content and learning resources
- Monitor emerging cyber trends and incidents
- Contribute to internal knowledge and research activities
Requirements
- Interest in cybersecurity and digital safety
- Basic understanding of cybersecurity concepts
- Research and analytical thinking skills
- Willingness to learn and grow
- Good communication skills
Job Summary:
We are hiring a Hotel Operations Executive to manage post-booking activities including modifications, cancellations, and customer support. The role involves active coordination with hotels, resolving customer issues, and ensuring a smooth and hassle-free guest experience.
🔴 Requirements:
▪️ Proven experience in chat support, email support, and call support is mandatory.
▪️ Strong communication, coordination, and problem-solving skills.
▪️ Familiarity with OTA systems (Online Travel Agencies) is a plus.
🔴 Key Responsibilities:
▪️ Handle post-booking queries, changes, and cancellations efficiently.
▪️ Coordinate with hotels for booking confirmations and issue resolution.
▪️ Provide support to customers through calls, emails, and chats.
▪️ Manage escalations, refunds, and resolve payment discrepancies.
▪️ Maintain accurate booking records and contribute to process improvements.
Prepare layout plan as per details
given in Annexure I
Plot allocation and preparation of
digital database linked to layout
plan.
Zoning plans; temporary vs
permanent establishment, sector
divisions, parking zones etc.
Preparation of concept notes,
presentations, brief reports etc. on
specific aspects related to layout
planning.
Should have a bachelor's in
architecture/planning preferably with
master’s in urban planning/ urban
design.
Should be proficient with CAD/GIS
drawings and should have experience of
undertaking drawings of similar scale in
an urban or event context.
Should have undertaken consultancy/planning projects for
cities/similar events.
PythonResponsibilities:
What are we looking for:
-
● 2+ years working across the domain as an analyst in a Tech company or in fintech startup
-
● Expertise working with large data sets and prior working knowledge of Excel, R, QlikView, MySQL, Python etc
-
● Excellent communication and organization skills. Can work freely with everyone from an associate to senior leadership
-
● Sound understanding of levers affecting an organisation's topline and bottomline and how they could be linked to the product.
-
● Ability to predict the 3rd and 4th degree metrics movements.
-
● Strong attention to detail and ability to handle multiple activities simultaneously
-
● Ability to think strategically and implement with excellence
-
● A growth mindset and passionate about building things from the ground up and
most importantly, you should be fun to work with
As a business analyst, you will:
-
● Translate requirements and mock-ups into fully functional and technical features by working closely with Platform technical leads and Architects.
-
● Facilitate requirements gathering and process mapping workshops
-
● Experience performing detailed gap analysis, and preparing as-is & to-be
process documentation
-
● Understand client flows and integrate it with the current product offering
-
● Analyze large amounts of data and derive actionable insights
-
● Come up with new ideas to improve monetization post data analysis
Why join us?
-
- You will get to work with an experienced team who has worked in multiple startups.
-
- Experimenting is the name of the game
-
- Grow with us. It is a family
-
- Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
- Scheduling free demo lectures for the students.
- Doing post demo calls and closing sales.
- Maintaining a pipeline of all sales administration using CRM software.
- Work on targets and under pressure as this is a hardcore sales profile.
- Flexible to work on additional days and hours.
Required Skills (Technical Competency):
- Solid understanding of Object-Oriented Design and Programming.
- Hands-on experience in Software development in C# [Desktop Applications].
- Strong expertise in OOPS, basic design skills.
- Experience in C#, Winforms is must,
- Knowledge in PRISM, MVVM, LinQ.
- Expertise in multi-threaded programming.
- Strong logical and analytical skills.
- Experience of software development process.
- Expertise in development, testing and debugging skills.
- Knowledge of design patterns and its usage and tools like Visio.
- Experience in UML, SOLID.
- Experience in unit testing frameworks like NUnit.
- Expertise in troubleshooting bugs and finding solutions.
- Strong abstraction, analytical and problem-solving skills.
- Working with multisite teams, Quality conscious and Process Oriented.
- Striving to Meet or exceed Gross Operating Profit (GOP) and flow through Sales Goals.
- Maximizing Room Revenue and achieve Revenue Generating Index (RGI) and Revenue Per Available Room goals.
- Developing and monitoring the performance of financial and operational plans/ budgets and sales and marketing plans for the property that support the overall objectives of the Property.
- Controlling manpower for sales, services and expenses in all areas of operations.
- Managing day-to-day operations and assignments of the property.
- Planning and organizing work, Taking stock of available rooms and potential clientele, communicating goals, and scheduling/ assigning work.
- Complying with and advising staff of formal policies and procedures, identifying options and resolving issues.
- Achieving and maintaining Overall Satisfaction Score (OSS) goals - Overseeing the guest service function to ensure guest complaints are resolved appropriately, timely, and that appropriate service recovery gestures are made in order to ensure complete guest satisfaction.
- Ensuring that product quality standards are met in all areas of the property as it relates to the appearance, levels of maintenance and cleanliness; establishing and maintaining preventative maintenance programs to protect the physical assets of the hotel.
- Achieving productivity and quality goals.
- Ensuring the development and implementation of programs and events that foster a positive work environment, e.g., New Employee Orientation, employee recognition programs, harassment-free workplace training, etc.
- Establishing performance goals for employees including sales staff and providing regular feedback.
- Ensuring all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
- Ensuring a safe and secure environment for guests, employees, and hotel assets. Complying with all standards and statutory requirements.
- Developing and maintaining rapport with key clientele/ community contacts to better recall and be a visible presence in the desired customersegment/ community.
- Promoting team work and quality service through daily communication and coordination with all department.
- Following and completing any and all other tasks assigned to you by the management from time to time.
What you need to have:
- Hotel management preferred
- Preferably from the Sales background,
- Responsible to maximize Revenue and Profitability, maximise Occupancy
- Deliver better property performance by Superior Service and Product Quality, drive brand and value initiatives
- Develop People , Handled Banquets, organised Weddings, Operations, Marketing, Sales.
- Preferably females
NodeJS (Node.js)
Ruby
Java
PHPPython- Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- Own code for the products with responsibilities including but not limited to designing, developing, testing, maintenance of products.
- Building RESTful services and do DevOps.
- Talking to customers and business teams to suggest improvement areas in product flows.
- Create peer learnings for team members and build context for new teammates
- Help with building the company's tech team and iterating on the hiring framework.
- Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
- Keeping abreast with the latest technologies and working on your skills regularly.
Skills & Requirements
- Good knowledge and experience of working with backend systems; designing server-side architecture, including production maintenance experience are must-haves.
- At least 1-8 years of experience in any programming languages like Java, Ruby, PHP, Python, and Node.js(Node.js preferred).
- Understanding of micro-services-oriented architecture.
- Experience with Databases design (SQL, NoSQL) and analytics
- Experience in driving and delivering complex features/software modules from technical design to launch.
- Expertise with unit testing & Test Driven Development (TDD)
- Have empathy for the users you build for
Good to have
- Experience in the fintech industry
- Experience leading design and implementation of robust and secure web services
Job Title : Business Development Manager
About Storytech:
We're a digital product agency in Hyderabad that designs and develops extraordinary experiences for mobile and other platforms. We work with exceptional entrepreneurs and brands. We don't just build apps. We create the kind of apps that people use, every day. We have the experience and the knowledge required to get there.
(https://www.storytech.in">https://www.storytech.in)
Description:
We are looking for a skilled Business Development Manager to oversee the relationship of the company with its most important clients. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements. The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.
Responsibilities:
- Contacting potential clients to establish rapport and arrange meetings.
- Planning and overseeing new marketing initiatives.
- Researching organizations and individuals to find new opportunities.
- Increasing the value of current customers while attracting new ones.
- Finding and developing new markets and improving sales.
- Attending conferences, meetings, and industry events.
- Developing quotes and proposals for clients.
- Developing goals for the development team and business growth and ensuring they are met.
- Training personnel and helping team members develop their skills.
- Satisfy technical needs during sales cycle
- Solicit feedback on products and services.
Requirements:
- Experience in sales, marketing or related field.
- Strong communication skills and presentation skills.
- Ability to manage complex projects and multi-task.
- Excellent organizational skills.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
- Proficient in Word, Excel, Outlook, and PowerPoint.
- Comfortable using a computer for various tasks.
- Proficient in Telugu, English (Telugu mandatory).
- Willingness to Travel.
And if you're excited about:
- Being a part of a company doing something really amazing & redefining stuff.
- Learning & growing far beyond your current horizon
- Competitive compensation with the usual benefits
- A place full of like-minded folks
- A start-up culture that you'd cherish forever in your work life
Job description:-
- Responsibilities Implementing business development activities, attending to all relevant business opportunities in International Market for IT Software Industry.
- It would be involved in Business Development Life Cycle, mainly focusing on areas like Cold Calling, Client Interaction International Business Development.
- Generate lead and achieve monthly target.
- Maintain and develop relationships with customers.
- Act as a contact between a company and its existing and potential clients.
- Negotiate the terms of an agreement and close sales.
- Conducting market research to identify new business opportunities.
Requirements:-
- Minimum Qualifications Any Graduate
- 2 to 4 years of Proven experience working as a business development in Offshore IT Services.
- Excellent English Communication Presentation Skills with pleasing personality.
- The ability to work in a fast-paced environment.
- Exceptional negotiation and decision-making skills.
Desired Skills and Experience
- Bid On freelancer, guru, UpWork.
- Lead generation LinkedIn, Xing, AnglList and from other platforms.
- Intermediate in between client and developer.
- Make SRS report for requirement.
- International business development
- Mentor the junior business development executive
- Take ownership for the business growth
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon