Customer Success & Content Analyst

Key Responsibilities:

-Maintain financial records and bookkeeping using Tally ERP

-Process and manage employee payroll, ensuring statutory compliance

-Handle accounts payable/receivable and assist with bank reconciliations

-Ensure accuracy in tax filings and compliance (PF, ESI, TDS)

Requirements:

-Experience: 6 months – 2 years in accounting or payroll

-Technical Skills: Proficiency in Tally ERP and payroll processing

-Knowledge: Strong understanding of accounting principles & statutory regulations

Greetings from VEST Software

About VTEST 

Founded in 2015 in Pune, VTEST (www.vtestcorp.com) is a pure-play Software Testing services firm based out of Pune, India registered in Atlanta, US and Melbourne, Australia and recognized with Great Place to Work & NASSCOM certified. VTEST works with clients across the globe and employs Manual and Automation Testers to implement best testing practices for all types of testing. Our testers work Remote or from VTEST and client offices across India and international locations.

We are seeking a skilled Manual QA Tester with Salesforce testing experience to join our QA team. The ideal candidate will have a strong foundation in manual testing methodologies along with hands-on experience testing Salesforce-based applications along with BDD/Gherkin syntax and excellent communication skills are essential for this role.

Job Skills: Manual_Salesforce Testing with BDD/Gherkin and AI usage.

Work Location: Work from Office - Viman Nagar, Pune

Work Mode: Hybrid (3 days in a week)

Qualifications: Any Graduate (Yes, at VTEST we accept ANY Graduate irrespective of Specialization, College, University. If you can TEST then apply to VTEST)

Years of Experience: 4 to 6 Years 

Joining Availability - Immediate to 30 days

Required Skills:

• 4 - 6 years of manual testing experience with at least 2+ years in Salesforce application testing.
• Strong knowledge of Salesforce CRM (Sales Cloud/Service Cloud).
• Salesforce certification (e.g., Salesforce Administrator or Platform App Builder) is a strong plus.
• Proficiency in writing test cases, test plans, and understanding end-to-end business workflows.
• Experience with BDD frameworks (Cucumber/Gherkin) is mandatory.
• Worked on AI testing.
• Familiarity with Agile/Scrum environments.
• Excellent verbal and written communication skills – must be able to effectively articulate issues and collaborate with teams.

What You Will Do:

• Understand and analyze business requirements, functional specifications, and technical documentation.
• Design, develop, and execute comprehensive manual test cases for Salesforce and integrated applications.
• Conduct various types of testing – functional, regression, UI, integration, and system testing.
• Validate Salesforce configurations, customizations (Apex, Visualforce, Lightning components), workflows, and reports.
• Collaborate with business analysts, developers, and stakeholders to ensure quality deliverables.
• Participate in defect triage meetings and drive issues to resolution.
• Use tools such as JIRA, Zephyr, or similar for test management and defect tracking.
• Create and maintain test documentation, test data, and testing metrics.

VTEST is an Equal Opportunity Employer. As a policy, VTEST provides equal employment opportunities, without any discrimination on the grounds of age, color, disability, marital status, nationality, race, religion, sex, sexual orientation. VTEST strives to maintain a work environment that is free from any harassment based on above considerations.

Below are a few links for you to refer to and know more about VTEST, our employee-friendly policies, our work ethics, and standards to start with -

Website www.vtestcorp.com

LinkedIn https://www.linkedin.com/company/vtest/

Facebook https://www.facebook.com/vtestcorp

Instagram https://www.instagram.com/vtest_software/  

Twitter https://twitter.com/vtestcorp

JOB DESCRIPTION

Job Title

Sales Coordinator

Department

Sales

1.  Job PURPOSE:

Planning, developing, implementing and managing the overall sales strategy. This position reports to the Sales Manager

2.  ROLES & RESPONSIBILITIES:

l  Understand the business and the potential                                                 

l Analyzing market and sales information                                                       

l Identification of prospective clients.                                                               

l Set up a Brand identification strategy and execution plan                                                  

l Research competitive products by identifying and evaluating product characteristics, market share, pricing, and maintaining research databases.

l Set and track sales targets for team                                                  

l Suggest and implement improvements in the sales administration process            

l Coordinate department projects to meet deadlines                                                              

l Use customer feedback to generate ideas about new features or products              

l Research and discover methods to increase customer engagement                             

l Ensure sales, finance and legal policies and procedures are met                                    

l Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales                                                                                     

3.  EXPERIENCE REQUIRED:

Overall :   4 - 6 yrs

4.  TECHNICAL SKILLS:

l The candidate should have experience in the preparation and execution of a sales strategy.

l In depth Understanding of sales process

l Sales Matrix

l B2B Product Sales experience is mandatory

l Experience in Salesforce and or other CRM tool

l Client Engagement

l Campaign management and active followup experience is must.

l Sales Techniques                      

5. ABILTY

l Excellent Communication Skills                                                          

l Conceptual Skill                                              

l Analytical Ability                                                          

l Solution Oriented                                                         

l Ownership of tasks

6. EDUCATIONAL QUALIFICATION:

Preference: MBA –Marketing ( tier 1 or 2 college)

                      BA, B.Com, BBM, Non tech is preferred

Age: between 28 to 32 Years

Responsibilities

• Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
• Document all information according to standard operating procedures
• Categorize the request/Label it according to SOP (Type and Criticality)
• Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
• Follow up with the owner with the result of RCA to identify the action items.
• Respond back to the employee with the best possible solution.
• Monitor the resolution for a day (if required) and then close the ticket. 
• Quality check for every call will be done on a real time basis.

1. Need to have an understanding of Elastic Search, Kafka, mongo DB, etc.

2. Should have experience of Jupter noobooks, data bricks

3. Java, Pythons

4. Senior level, 5-10 years of experience

5. It is important they have those skills so that they can take over current work. There are codes written in both Java as well as Python. (Java is legacy but that is the main search engine code). So it will be counter-productive if engineers hired have experience in both.

6. Excellent communication, analytical, research, grasping skills

• NLU, Text, Speech, Image Processing
• Excited about Machine Learning and AI
• Want to work on a highly saleable, performance-optimized infrastructure that elastically handles customer needs
• Innovate, Design, and prototype solutions for Digital Assistant and Bots platform to handle heavy loads
• Build and maintain our platform and automation frameworks to ensure maximum uptime and predictability while preventing outages and service interruptions or degradations
• Analyze system failures and develop rapid response solutions to ensure such failures do not reoccur
• Work cross-functionally with product development, Product Management, Program Management and Cloud Infra operations teams
• Partner with Engineering to provide the infrastructure and services required to enable innovation
• Predict and provide notice of potential system vulnerabilities for current and future solutions and implementations. Provide specific recommendations and guidance to address such vulnerabilities
• Analyze, build and maintain all automation tools and processes to ensure the highest standards of reliability and robustness
• Fully understand our customer's service needs and ensure we meet these needs

Preferred Qualifications

• NLU, Text, Speech, Image Processing
• Excited about Machine Learning and AI
• Want to work on a highly saleable, performance-optimized infrastructure that elastically handles customer needs
• Innovate, Design, and prototype solutions for Digital Assistant and Bots platform to handle heavy loads
• Build and maintain our platform and automation frameworks to ensure maximum uptime and predictability while preventing outages and service interruptions or degradations
• Analyze system failures and develop rapid response solutions to ensure such failures do not reoccur
• Work cross-functionally with product development, Product Management, Program Management and Cloud Infra operations teams
• Partner with Engineering to provide the infrastructure and services required to enable innovation
• Predict and provide notice of potential system vulnerabilities for current and future solutions and implementations. Provide specific recommendations and guidance to address such vulnerabilities
• Analyze, build and maintain all automation tools and processes to ensure the highest standards of reliability and robustness
• Fully understand our customer's service needs and ensure we meet these needs
• No matter your role in our team, you will find yourself in an exciting and challenging environment where every person is empowered to show initiative, be outspoken, and be proactive and not reactive. Oracle is dedicated to the continual growth and development of its staff, striving constantly to strengthen our expertise as well as develop new skills. Our team is spread all around the world in four continents - we provide a full range of opportunities and challenges to apply your kills and grow your career in this new and exciting arena.

Roles and Responsibilities :

• Design, Develop, test and maintain software applications with MVC architectures, Microservices and scalable cloud-native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve the quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with the cross-functional team along with the client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User-Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines and milestones for execution and deliverables
• Participate in the Evaluation Review of your team member

Primary Skills

• Expert in Python with experience on Django.
• Expert in server programming, you should be able to implement complex business logic.
• Good understanding of the threading limitations of Python, and multi-process architecture.
• Good understanding of fundamental design principles behind a scalable application.
• Knowledge of event-driven programming in Python.
• Experience with python packages like Numpy, pandas, flask, Pyspark, pymongo, os, logging, re, pyyaml.
• Experience with swagger io module to expose API
• Strong unit test and debugging skills.
• At least 2 years of experience in RESTful API/HTTP/JSON`
• Knowledge of AWS cloud and python Boto lib.
• Proficient understanding of code versioning tools Like Git.
• Good understanding of Linux OS.

Secondary Skills:

• AWS Kinesis
• Web Sockets
• RAbbitMQ
• AWS Cloud formation