
EXCITED ABOUT YOUR TASKS?
- Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
- Act as the single point of contact for client communication related to service delivery performance and improvements.
- Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
- Drive continual service improvement initiatives and process optimizations.
- Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
- Ensure smooth onboarding and transition of new projects and services.
- Conduct regular service reviews with internal stakeholders and clients.
- Handle escalations effectively and ensure timely resolution.
- Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
- Prepare and present reports on service performance, risk mitigation, and improvements.
WHAT WILL YOU NEED TO SUCCEED?
- MBA in Marketing/management or a related field.
- Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
- Excellent problem-solving, stakeholder management, and communication skills.
- Experience managing service teams and delivering services across various technologies or domains.
- Ability to manage multiple projects and clients simultaneously.
- Proven track record of improving client satisfaction and operational efficiency.
- Familiarity with CRM tools and customer success platforms is a plus.
- Ability to think critically and address client concerns efficiently.

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JOB RESPONSIBILITIES
• Managing the entire order cycle of timely booking of Orders / Invoicing / Dispatching / and providing timely dispatch details to customers and team
• Coordinate with various internal teams such as Accounting, Warehouse, Transportation and Sales Team, etc. to execute the dispatch.
• Checking and Verification of Purchase Orders, Credit Limit, Prices, Items, Eway Bills, LR Copy and other things related to dispatch.
• Rechecking of Sales Invoice Made.
• Regular follow-up with warehouse and transporters to ensure that material is received to the client before/on time.
• Ensuring minimum freight charged to customers and our company from the transporters.
• Timely responding to all the dispatch-related calls, emails and queries.
• Maintaining accurate and complete data entry for the dispatch/logistics on the system.
• Protect the organization's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
• Ensuring customer satisfaction at all levels.
• Handling and assisting other dispatch team members.
• Ensuring stocks are available as per Stock Minimum Order Level.
REQUIRED SKILLS
• Prior work experience as a Logistics and Dispatch Manager.
• The candidate should have strong verbal skills and be able to send emails and communicate on a regular basis.
• Record of successful distribution and logistics management.
• Demonstrable ability to lead and manage staff of Logistics, Warehouse and Transporters.
Job Title: Data Architect - Azure DevOps
Job Location: Mumbai (Andheri East)
About the company:
MIRACLE HUB CLIENT, is a predictive analytics and artificial intelligence company headquartered in Boston, US with offices across the globe. We build prediction models and algorithms to solve high priority business problems. Working across multiple industries, we have designed and developed breakthrough analytic products and decision-making tools by leveraging predictive analytics, AI, machine learning, and deep domain expertise.
Skill-sets Required:
- Design Enterprise Data Models
- Azure Data Specialist
- Security and Risk
- GDPR and other compliance knowledge
- Scrum/Agile
Job Role:
- Design and implement effective database solutions and models to store and retrieve company data
- Examine and identify database structural necessities by evaluating client operations, applications, and programming.
- Assess database implementation procedures to ensure they comply with internal and external regulations
- Install and organize information systems to guarantee company functionality.
- Prepare accurate database design and architecture reports for management and executive teams.
Desired Candidate Profile:
- Bachelor’s degree in computer science, computer engineering, or relevant field.
- A minimum of 3 years’ experience in a similar role.
- Strong knowledge of database structure systems and data mining.
- Excellent organizational and analytical abilities.
- Outstanding problem solver.
- IMMEDIATE JOINING (A notice period of 1 month is also acceptable)
- Excellent English communication and presentation skills, both verbal and written
- Charismatic, competitive and enthusiastic personality with negotiation skills
Compensation: NO BAR .
Devops Engineer(Permanent)
Experience: 8 to 12 yrs
Location: Remote for 2-3 months (Any Mastek Location- Chennai/Mumbai/Pune/Noida/Gurgaon/Ahmedabad/Bangalore)
Max Salary = 28 LPA (including 10% variable)
Notice Period: Immediate/ max 10days
Mandatory Skills: Either Splunk/Datadog, Gitlab, Retail Domain
· Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.
· 10+ years’ experience in software development
· 8+ years of experience in DevOps
· Mandatory Skills: Either Splunk/Datadog,Gitalb,EKS,Retail domain experience
· Experience with the following Cloud Native tools: Git, Jenkins, Grafana, Prometheus, Ansible, Artifactory, Vault, Splunk, Consul, Terraform, Kubernetes
· Working knowledge of Containers, i.e., Docker Kubernetes, ideally with experience transitioning an organization through its adoption
· Demonstrable experience with configuration, orchestration, and automation tools such as Jenkins, Puppet, Ansible, Maven, and Ant to provide full stack integration
· Strong working knowledge of enterprise platforms, tools and principles including Web Services, Load Balancers, Shell Scripting, Authentication, IT Security, and Performance Tuning
· Demonstrated understanding of system resiliency, redundancy, failovers, and disaster recovery
· Experience working with a variety of vendor APIs including cloud, physical and logical infrastructure devices
· Strong working knowledge of Cloud offerings & Cloud DevOps Services (EC2, ECS, IAM, Lambda, Cloud services, AWS CodeBuild, CodeDeploy, Code Pipeline etc or Azure DevOps, API management, PaaS)
· Experience managing and deploying Infrastructure as Code, using tools like Terraform Helm charts etc.
· Manage and maintain standards for Devops tools used by the team
Responsibilities
· Design and build advanced applications for the iOS platform.
· Collaborate with cross-functional teams to define, design, and ship new features.
· Work on bug fixing and improving application performance.
· Identify and correct bottlenecks and fix bugs
· Help maintain code quality, organization, and automatization
· Support the whole application lifetime from idea through design, testing, release, and maintenance
· Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skills
· Proficient with Swift and Cocoa Touch
· Experience with iOS frameworks such as Core Data, Core Animation, etc.
· Experience with offline storage, threading, and performance tuning
· Familiarity with RESTful APIs to connect iOS applications to back-end services
· Understanding of Apple’s design principles and interface guidelines
· Experience with performance and memory tuning with tools
· Familiarity with cloud message APIs and push notifications
· Knack for benchmarking and optimization
· Proficient understanding of code versioning tools source tree, git
· Familiarity with continuous integration
· Solid grasp of algorithms, memory management, object oriented programming, and MVC Design
Competencies
· Excellent communication skills
· Ability to co-ordinate with cross functional teams
· Should be a good Team player.
ob Description:
We are looking for Tech geeks having hands-on experience and in love with building scalable, distributed and large web/mobile products and tech solutions. He/She must be an excellent problem solver with passion to self-learn and implement web technologies (frontend + backend). He/She would be responsible for the architecture design, code review, and technology build and deployment activities of the product.
Responsibilities:-
- Own the product development from scratch.
- Architect scalable, distributed and large-scale web and mobile solutions from scratch.
- Code for fresh development and to troubleshoot and resolve issues.
- Writing reusable, testable, and efficient code.
- Creating database schemas that represent and support business processes.
- Design and implementation of low-latency, high-availability, and performant applications.
- Able to learn & implement new technology/framework/library at God Speed.
- Customer-focused, react well to changes, work with teams and be able to multitask.
- Experience and knowledge of open-source tools and frameworks, broader cutting edge technologies around server side development.
Desired Candidate Profile:-
- A Bachelor's degree in Computer Science or related field(or combined with related experience)
- Strong Expertise in Node.js/Javascript
- Hands-on experience in writing Node.js applications
- Deep knowledge of Restful APIs, Web Services, command-line programs and solid design principles.
- Knowledge of Node.js and frameworks like Express.js,Sails.js,StrongLoop, Meteor,Loopback.js, etc
- Knowledge of SQL and NoSQL database(MongoDB)
- Knowledge of tools like Docker, Git, Postman, JSdocs, etc.
- Well versed with front-end technologies - HTML5, and CSS3, AWS, GCP, Azure, Good hold on CLI command, OS
- Proficiency in multiple programming languages, both dynamic(Javascript, Python, Ruby, etc.) and strongly typed object-oriented language.
- Implementing automated testing platforms and unit tests.
- Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
- Good communication and interpersonal skills.
- Plan & execute user acquisition and engagementcampaigns through paid marketing channels
- Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
- Thorough understanding and experience on media platformslike Google, Facebook etc.
- Work efficiently with our Creativeand Content teams to build content strategies
- Work closely with Analytics/Data Science team to build right personalized campaigns for different consumer segments.
- Align with Product team and sales team for funnel improvement and tech related issues.
- Manage campaign reports with good presentation skills.
- Potential user research, identification and testing new ideas/channels.
Roles & Responsibilities:
- Write well-designed, testable, efficient, and high-quality code.
- Design (LLD & HLD) and architect technical solutions for the business problems of a large-scale system.
- Prepare and produce releases of software components.
- Support continuous improvement by investigating alternatives and technologies.
- Contribute to all phases of the development lifecycle.
- Lead the backend engineering team with examples.
Requirements:
- 5+ years’ experience under your belt developing performance-critical applications that run in a production environment using Node.Js
- Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
- Expertise in common Cloud technologies, AWS/GCP Knowledge of CI/CD tools and workflows.
- Knowledge in one or more of the following: NoSQL (especially, but not only Redis), Queueing system experience (Kafka, RabbitMQ, ActiveMQ, MSMQ)
- Good stakeholder management skills, with an ability to build trust and rapport with internal and external stakeholders
- It is good to have knowledge of Kubernetes and Docker and related deployment technologies.
We are looking for a Technical Content Writer with 4+ years of experience in producing high-quality documentation that can contribute to the overall success of our products. The selected candidate will work collaboratively with developers, quality assurance engineers, product managers, and usability experts to make our products easier to understand and use.
Job Responsibilities:
- You will be responsible for authoring tasks, creation, and integration of printed or electronic end-user documentation
- Document ongoing software developments in applications, products, and services
- Develop user guides, technical specification documents, online help files, API documents, feature description documents, How-To articles, and other ad hoc documentation deliverables
- Contribute to process improvements for enhancing efficiency
- Demonstrate ability to communicate effectively with developers and SMEs to gather knowledge on functional requirements
- Create tutorials to help end-users use a variety of applications
- Create and maintain the information architecture
- Provide estimates about documentation tasks to the Scrum Master
- Provide technical documentation for newly developed features on time and as per the defined quality standards
Required Skills:
- 4+Years of Relevant experience in the field of technical documentation
- Knowledge of end-user documentation/product documentation/technical documentation
- Excellent technical writing skills
- Creative conceptual thinker
- Impeccable command over grammar with excellent communication skills
- Proficient in working with an XML editor, authoring, and other graphics-related tools like SnagIt, Visio, etc
Responsibilities:
- Develop REST/JSON API’s Design code for high scale/availability/resiliency.
- Develop responsive web apps and integrate APIs using NodeJS.
- Presenting Chat efficiency reports to higher Management
- Develop system flow diagrams to automate a business function and identify impacted systems; metrics to depict the cost benefit analysis of the solutions developed.
- Work closely with business operations to convert requirements into system solutions and collaborate with development teams to ensure delivery of highly scalable and available systems.
- Using tools to classify/categorize the chat based on intents and coming up with F1 score for Chat Analysis
- Experience in analyzing real agents Chat conversation with agent to train the Chatbot.
- Developing Conversational Flows in the chatbot
- Calculating Chat efficiency reports.
Good to Have:
- Monitors performance and quality control plans to identify performance.
- Works on problems of moderate and varied complexity where analysis of data may require adaptation of standardized practices.
- Works with management to prioritize business and information needs.
- Experience in analyzing real agents Chat conversation with agent to train the Chatbot.
- Identifies, analyzes, and interprets trends or patterns in complex data sets.
- Ability to manage multiple assignments.
- Understanding of ChatBot Architecture.
- Experience of Chatbot training












