
EXCITED ABOUT YOUR TASKS?
- Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
- Act as the single point of contact for client communication related to service delivery performance and improvements.
- Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
- Drive continual service improvement initiatives and process optimizations.
- Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
- Ensure smooth onboarding and transition of new projects and services.
- Conduct regular service reviews with internal stakeholders and clients.
- Handle escalations effectively and ensure timely resolution.
- Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
- Prepare and present reports on service performance, risk mitigation, and improvements.
WHAT WILL YOU NEED TO SUCCEED?
- MBA in Marketing/management or a related field.
- Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
- Excellent problem-solving, stakeholder management, and communication skills.
- Experience managing service teams and delivering services across various technologies or domains.
- Ability to manage multiple projects and clients simultaneously.
- Proven track record of improving client satisfaction and operational efficiency.
- Familiarity with CRM tools and customer success platforms is a plus.
- Ability to think critically and address client concerns efficiently.

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Job Description:
We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
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- Experience with popular React.js workflows (Redux)
- Familiarity with newer specifications of ECMAScript
- Experience with data structure libraries (e.g., Immutable.js)
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Kindly apply if below criteria matches your profile.
Team Lead Hybris
Notice period - Immediate to 15 days
Permanently work from home available
Team leading experience is mandatory
Skills Required
Technical Skills Experience (Must Have):
● Should have end to end implementation knowledge of Projects with complex SAP Hybris Accelerators customizations like B2B, B2C, Marketplace in Finance, Retail, Health etc. domains using versions 5.5, 6.2, 6.6 and 1905
● Should have experienced in leading and grooming technical development team in delivering complex e commerce solutions involving various Hybris Modules like
1. WCMS
2. Accelerator Customizations
3. Processing Module
4. Promotions
5. External System integrations through Web Services, Data hub, RFC and Asynchronous mechanisms
6. Cart and Checkout
7. Hybris Framework optimizations and rationalization in existing client e commerce implementation
· Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.
· Drive customer engagement, understand changing business needs and understand the existing customer technology landscape.
Business Skills Experience (Must Have):
· Good communication skills to lead client discussions
Key Responsibilities Areas
● Team Lead
● Design and Develop the solution
● Team competency/Skill management in Hybris
The Software Engineer – Order and Corporate Solutions is responsible for designing, developing, testing, and maintaining the full stack for Order and Corporate solutions.
Essential Job Functions:
- Implement application components and systems according to department standards and guidelines.
- Work with product and designers to translate requirements into accurate representations for the web.
- Analyze, design, code, debug, and test business applications.
- Code reviews in accordance with team processes/standards.
- Understand and work with data in varying degrees of complexity and scale.
- Responsible for planning, processing and performing all jobs in an efficient manner.
- Provide assistance to testers and support personnel as needed to determine system problems.
- Resolve problems involved with integrating new technologies with systems.
* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.
Supportive Job Functions:
- Remain knowledgeable of new emerging technologies and their impact on internal systems.
- Available to work on call when needed.
- Perform other miscellaneous duties as assigned by management.
*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.
Knowledge, Skill, and Abilities:
- Experience using C#, JavaScript, and Angular or React.(Must Have)
- Experience with web services and RESTful APIs. (Must Have)
- Experience with ASP.NET, ASP.NET MVC, and ADO.NET. (Must Have)
- Experience with Sql databases. (Must Have)
- Experience with Java, Bootstrap, and Event Queueing.
- Experience with order entry, billing, and accounting.
- Familiarity with modern CI/CD methods.
- Exposure to Python, Django, and AWS.
- Ability to organize, prioritize, and handle multiple assignments on a daily basis.
- Strong and effective inter-personal and communication skills
- Ability to interact professionally with a diverse group of clients and staff.
- Must be able to work flexible hours on-site and remote.
- Must be able to coordinate with other staff and provide technological leadership.
- Ability to work in a complex, dynamic team environment with minimal supervision.
- Must possess good organizational skills.
Education, Experience, and Certification:
- Associate’s or bachelor’s degree preferred (Computer Science, Engineer, etc.), but equivalent work experience in a technology related area may substitute.
- 5+ years relevant experience, required. *
- Experience using version control daily in a developer environment.
- Experience with C#, JavaScript, and Angular or React is required.
- Experience with ASP.NET, ASP.NET MVC, and ADO.NET is required.
- Experience working with MS-SQL database.
- Experience working with Java, Bootstrap, and Event Queueing.
- Experience with order entry, billing, and accounting.
- Exposure to Python, Django, and AWS.












