
EXCITED ABOUT YOUR TASKS?
- Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
- Act as the single point of contact for client communication related to service delivery performance and improvements.
- Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
- Drive continual service improvement initiatives and process optimizations.
- Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
- Ensure smooth onboarding and transition of new projects and services.
- Conduct regular service reviews with internal stakeholders and clients.
- Handle escalations effectively and ensure timely resolution.
- Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
- Prepare and present reports on service performance, risk mitigation, and improvements.
WHAT WILL YOU NEED TO SUCCEED?
- MBA in Marketing/management or a related field.
- Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
- Excellent problem-solving, stakeholder management, and communication skills.
- Experience managing service teams and delivering services across various technologies or domains.
- Ability to manage multiple projects and clients simultaneously.
- Proven track record of improving client satisfaction and operational efficiency.
- Familiarity with CRM tools and customer success platforms is a plus.
- Ability to think critically and address client concerns efficiently.

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Some of the key responsibilities of this candidate are:
- Understand the EdTech context
- Innovate, evaluate, and deploy various android and IOs Features
- Ability to take ownership over your work.
- An understanding of React Native best practices and a commitment to following them.
We like those candidates who have these skills:
- Experience with React Js, React Native, JavaScript including DOM Manipulation and JavaScript object model.
- Thorough understanding of React Native and its core Principles.
- Good Knowledge of HTML5, CSS.
- Familiarity with code versioning tools (Such as Git, SVN or Mercurial)
- Familiarity with RESTful APIs
- Good knowledge of database (MySQL, SQLlite, RealM etc ..)
- Familiarity with modern front-end build pipelines and tools.
- Experience with common front-end development tools such as Babel, Web pack, NPM etc.
- Experience with Native Mobile app deployment on App store and google play store.
Required Qualifications:
∙Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience.
∙5+ years of experience in a DevOps role, preferably for a SaaS or software company.
∙Expertise in cloud computing platforms (e.g., AWS, Azure, GCP).
∙Proficiency in scripting languages (e.g., Python, Bash, Ruby).
∙Extensive experience with CI/CD tools (e.g., Jenkins, GitLab CI, Travis CI).
∙Extensive experience with NGINX and similar web servers.
∙Strong knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes).
∙Familiarity with infrastructure-as-code tools (e.g. Terraform, CloudFormation).
∙Ability to work on-call as needed and respond to emergencies in a timely manner.
∙Experience with high transactional e-commerce platforms.
Preferred Qualifications:
∙Certifications in cloud computing or DevOps are a plus (e.g., AWS Certified DevOps Engineer,
Azure DevOps Engineer Expert).
∙Experience in a high availability, 24x7x365 environment.
∙Strong collaboration, communication, and interpersonal skills.
∙Ability to work independently and as part of a team.
(Candidates based in Kolkata/Howrah can only apply)
• Candidates with min 1 year of Tele-Sales experience can only apply
• Age - Upto 30 years
• Salary - upto 17K (depending on experience & last salary)
• Incentive - Available
• Work from office
• Location : Shibpur(Howrah)
• Office Days - Mon to Sat
• Office Timings - 10:30 am to 6.30 pm
Desired Profile
• Flawless & excellent english communication required with hands on experience in Instagram
• Female Preferred
• B2C Tele-Sales experience of 1+ years required
• Person should have end to end Sales experience over phone
• Should be Confident and Street Smart and Sales pro
• Must have go getter attitude
- prior experience in finance focused on disbursements - 1-year minimum
- good communication skills
- prior experience in handling a team
- moderate knowledge about the loan process
- basic knowledge about API (not mandatory but would be preferable)
- overall 2 years experience minimum
- document and data analysis
Roles & Responsibilities :
- Responsible to cross check and vet facts on the fundraiser
- Responsible to check the content quality of sponsored campaigns
- Responsible to cross check and vet creative assets
- Collaborating with multiple teams, understanding the process and seamlessly delivering results
- Communication & Coordinate with patients for health updates through series of actions (either via phone calls, emails or chats)
- Follow SOPs and adapt new processes
- Multitask with several tasks
Basic Qualification :
- Bachelor’s Degree or Post Graduate Degree in Literature/ English.
- 1 or 2 years of experience in sales executive ,customer service executive ,or operations associate
- Experience in handling customer calls
- Experience working on CRM’s
Desired Skills
- Impeccable written & oral communication skills in English & Local Language
- Target oriented & hunger for personal growth and overall development
- Strong Organizational and interpersonal skills
- Should have worked in a team environment
- Ability to communicate to customers convincingly
- Ability to multitask
- Excellent time management skills
- Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)
- Extreme level of flexibility and adaptability to new tasks & environments
- Responsible, Capable & has ability to work independently
- Logical Thinker and look to solve problems in strategic way
- Basic Analytical skill will be added bonus
- Basic Understanding of what we do at Impact Guru
Node.js Developer Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Node.js Developer Requirements:
- Bachelor's degree in computer science, information science, or similar.
- At least two years of experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours
- Should know CI/CD process
- Developing and implementing highly responsive UI
- Design software with great UX
- Produce clean and efficient code
- Troubleshoot, debug and upgrade existing software
- Management of entire end-to-end project pipeline
- Strong working knowledge of React JS and Redux
- Experience with JavaScript and CSS
- Experience with REST APIs
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Git knowledge is a plus
- Comfortable in working in Linux based environment










