Cutshort logo
Incruiter logo
Service Delivery Manager
Service Delivery Manager
Incruiter's logo

Service Delivery Manager

Harshavardhan  Kanuru's profile picture
Posted by Harshavardhan Kanuru
5 - 12 yrs
₹4L - ₹12L / yr (ESOP available)
Bengaluru (Bangalore)
Skills
IT service management
Service delivery
Client Servicing
Client Management
Team Management
Customer Service
Customer Success
Customer Relationship Management (CRM)

EXCITED ABOUT YOUR TASKS?

  • Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
  • Act as the single point of contact for client communication related to service delivery performance and improvements.
  • Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
  • Drive continual service improvement initiatives and process optimizations.
  • Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
  • Ensure smooth onboarding and transition of new projects and services.
  • Conduct regular service reviews with internal stakeholders and clients.
  • Handle escalations effectively and ensure timely resolution.
  • Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
  • Prepare and present reports on service performance, risk mitigation, and improvements.

WHAT WILL YOU NEED TO SUCCEED?

  • MBA in Marketing/management or a related field. 
  • Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
  • Excellent problem-solving, stakeholder management, and communication skills.
  • Experience managing service teams and delivering services across various technologies or domains.
  • Ability to manage multiple projects and clients simultaneously.
  • Proven track record of improving client satisfaction and operational efficiency.
  •  Familiarity with CRM tools and customer success platforms is a plus.
  • Ability to think critically and address client concerns efficiently.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Incruiter

Founded :
2018
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

Interview as a Service and AI Video Interview Software help companies streamline hiring process. Save 80% cost, 4x faster and ensure top candidate quality.

Read more

Connect with the team

Profile picture
Nisa K

Company social profiles

bloginstagramlinkedinfacebook

Similar jobs

Enlight Now Healthcare Pvt Ltd
Bengaluru (Bangalore)
3 - 5 yrs
₹4L - ₹11L / yr
Content Writing
Social Media Marketing (SMM)
Creative Writing
Content Strategy
Content Marketing

Associate Creative Strategist

As an Associate Creative Strategist, you will support the Creative Strategy Head in developing, writing, and executing influencer-led and social-first campaigns. This role is ideal for someone early in their creative career who is strong in creative writing, understands platform-native content, and can translate insights into compelling concepts, scripts, and creator-ready ideas.

You will collaborate closely with strategy, influencer, design, and client-facing teams to ensure smooth creative execution across every stage of the campaign.


Key Responsibilities


Creative Writing & Concept Development

  • Write campaign ideas, hooks, scripts, reel concepts, captions, and creator briefs across categories (health, wellness, lifestyle, etc.).
  • Convert insights and strategy into clear, sharp, execution-ready creative concepts.
  • Develop content grids, short-form video scripts, storyboards, and messaging frameworks.
  • Ensure all creative output aligns with brand tonality, messaging, and platform guidelines.


Campaign Execution & Creative Coordination

  • Review creator content (reels, shorts, stories, posts) and provide clear, actionable feedback.
  • Coordinate deliverables between creators, designers, and internal teams.
  • Ensure timely production and delivery of creative assets.
  • Maintain consistency between the original concept and final execution across all deliverables.

Social Media & Trend Intelligence

  • Track daily social trends, viral formats, emerging creators, popular audio, and platform changes.
  • Identify creative opportunities based on consumer behavior and content performance.
  • Maintain a repository of best-performing content formats, references, and idea starters.
  • Share weekly insights with the creative team on what’s performing across platforms.

Campaign & Content Development

  • Support in creating concept notes, pitch decks, content calendars, and mood boards.
  • Build platform-specific creative ideas for Instagram, YouTube, Snapchat, and X.
  • Assist in scripting short-form videos, creator UGC, and influencer-driven storytelling.
  • Work with influencer managers to align creators with campaign concepts.

Cross-Team Collaboration

  • Collaborate with the design team for visual references and creative assets.
  • Work with strategy and media teams to understand objectives, target audiences, and KPIs.
  • Support client servicing teams with creative recommendations and content needs.
  • Requirements 3+ years of experience in creative writing, content creation, social media, influencer marketing, or creative strategy.
  • Strong writing skills for short-form content, scripts, captions, and creator-friendly ideas.
  • Solid understanding of platform-native storytelling for Instagram, YouTube, and other social platforms.
  • Ability to identify trends, formats, and evolving creator styles.
  • Good communication skills for internal discussions and creator coordination.
  • Experience contributing to brainstorming, idea development, and deck creation.


Read more
Sportskeeda
at Sportskeeda
3 recruiters
Agency job
via TIGI HR Solution Pvt. Ltd. by Vaidehi Sarkar
Bengaluru (Bangalore)
5 - 10 yrs
₹5L - ₹15L / yr
Search Engine Optimization (SEO)
skill iconHTML/CSS
Google Search Appliance
botify


Exp: 5-10 Years

CTC: up to 20 LPA

Location: Bangalore


Requirements :-

  • Minimum of 5 years of SEO experience, with a strong focus on technical SEO.
  • In-depth knowledge of the news industry, with the ability to interpret market changes and adapt strategies accordingly.
  • Proven ability to communicate effectively with both technical and non-technical stakeholders, balancing SEO impact with user experience and audience growth.
  • Experience utilizing top industry SEO tools, including Google Search Console, Screaming Frog, Botify, and Ahrefs.
  • Strong understanding of Schema.org, HTML, CSS, JavaScript, HTTP status codes, and web standards.


Read more
Remote only
0 - 1 yrs
₹2.5L - ₹4.8L / yr
Communication Skills

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.


Requirements:

• Bachelor's degree in business management, marketing, or related field • 0 - 3 years' relevant work experience in business development or similar field preferred.

• Excellent written and verbal communication skills.

• Ability to handle multiple projects simultaneously and work under pressure.

• Proficient in Microsoft Office and relevant software.


Responsibilities:

• Identifying profitable business opportunities

• Conducting extensive market research

• Creating actionable business strategies

• Nurturing relationships with clients

• Analyzing market trends

Read more
Renowned NGO in Pune
Renowned NGO in Pune
Agency job
via Merito by Merito Talent
Pune
4 - 15 yrs
₹6L - ₹10L / yr
Human Resources (HR)
Training and Development
Budget
Recruitment

HR Manager - Renowned NGO (Pune)

 

- We are looking for a well-rounded HR Manager to lead the HR partnership across the 20+ project units.

 

- You will drive the initiatives/interventions towards culture building, talent management and learning and development for 200+ employees.

Roles & Responsibilities :

- Recruitment ; Manage the recruitment, selection process, succession planning, budgeting, employer branding etc. as per the national expansion requirements.

- Employee lifecycle management ; Manage cyclical HR programs (onboarding to exit) around goal setting, performance management, compensation planning, employment engagement surveys, payroll, employee relations etc.

- HR Systems and Processes ; Develop and monitor overall HR strategies, systems, tactics and procedures as per the growing organisational needs.

- Learning and Development ; Identify the training gaps between the current and future requirements of the organisational roles and fill them. Accordingly, plan role wise training and group training.

- HRIS ; Maintain HR related dashboards and provide insights towards organizational efficiencies. Report to management and provide decision support through HR metrics.

- Compliances ; Maintaining all legal compliances under labour laws of Prevention of Sexual Harassment, Provident Fund, PT and ESIC.

- Organisational expansion ; Setting up of standard HR practices, building and replicating the culture, change management, OD interventions etc across all centres.

Who are we looking for :

- MBA/Masters in Human resource preferred 6 to 8 years of experience in HR, people programs, staffing, or other people management roles in a fast-paced growing organization

- You are a self-starter; you are comfortable working in ambiguity; and you can also work independently with little to minimal supervision

- You are comfortable working with large sets of data and can formulate them clearly into a report or a presentation.

- You have outstanding interpersonal and influencing skills with demonstrated ability to develop relationships and influence at multiple levels within the organization

Read more
Blend360
at Blend360
1 recruiter
VasimAkram Shaik
Posted by VasimAkram Shaik
Hyderabad
5 - 13 yrs
Best in industry
Tableau
SQL
Business Intelligence (BI)
Spotfire
Qlikview
+3 more

Key Responsibilities:


•Design, development, support and maintain automated business intelligence products in Tableau.


•Rapidly design, develop and implement reporting applications that insert KPI metrics and actionable insights into the operational, tactical and strategic activities of key business functions.


•Develop strong communication skills with a proven success communicating with users, other tech teams.


•Identify business requirements, design processes that leverage/adapt the business logic and regularly communicate with business stakeholders to ensure delivery meets business needs.


•Design, code and review business intelligence projects developed in tools Tableau & Power BI.


•Work as a member and lead teams to implement BI solutions for our customers.


•Develop dashboards and data sources that meet and exceed customer requirements.


•Partner with business information architects to understand the business use cases that support and fulfill business and data strategy.


•Partner with Product Owners and cross functional teams in a collaborative and agile environment


•Provide best practices for data visualization and Tableau implementations.


•Work along with solution architect in RFI / RFP response solution design, customer presentations, demonstrations, POCs etc. for growth.



Desired Candidate Profile:


•6-10 years of programming experience and a demonstrated proficiency in Experience with Tableau Certifications in Tableau is highly preferred.


•Ability to architect and scope complex projects.


•Strong understanding of SQL and basic understanding of programming languages; experience with SAQL, SOQL, Python, or R a plus.


•Applied experience in Agile development processes (SCRUM)


•Ability to independently learn new technologies.


•Ability to show initiative and work independently with minimal direction.


•Presentation skills – demonstrated ability to simplify complex situations and ideas and distill them into compelling and effective written and oral presentations.


•Learn quickly – ability to understand and rapidly comprehend new areas, functional and technical, and apply detailed and critical thinking to customer solutions.



Education:


•Bachelor/master’s degree in Computer Science, Computer Engineering, quantitative studies, such as Statistics, Math, Operation Research, Economics and Advanced Analytics

Read more
upcred.ai
at upcred.ai
2 recruiters
upcred ai
Posted by upcred ai
Bengaluru (Bangalore)
2 - 10 yrs
₹3L - ₹10L / yr
Human Resources (HR)
Recruitment/Talent Acquisition
Acquisition
Talent management

UPCRED powers AI-Recommendation on Social Content Creators, helping them discover content monetization and helping Brands/Businesses explore Influencer Marketing.

 

The company’s advert platform is powered by artificial intelligence, which is used by businesses for Influencer DiscoveryCampaign Management, and Campaign Analytics through UPCRED Pixel Management.

 

Our technology visions to have one-third of the world's social consumers discover new things through recommendation feeds from their favourite social media creator and which connects advertisers to these audiences to grow their business.

 

UPCRED Social has long-term partnerships with a variety of digital content creators and has the vision to democratize the social earning for content creators in India.

 

UPCRED Advert wants to be an all-in-one influencer marketing platform designed to help businesses own their influencer relationships.

Proven work experience as an HR Recruiter or similar role.
Familiarity with Applicant Tracking Systems and resume databases.
Experience with sourcing techniques.
Understanding of referral programs.
Solid verbal and written communication skills.
Sound judgment.

Read more
Semperfi Services and Solutions
Anusha C
Posted by Anusha C
Kochi (Cochin), Kerala
7 - 10 yrs
₹10L - ₹20L / yr
skill iconReact Native
Mobile App Development
skill iconiOS App Development
skill iconAndroid Development
skill iconSwift
+3 more
  • Experience / strong knowledge in both iOS & Android Mobile Application technologies
  • Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
  • Experience with version control: Maven, Gradle, Git, Cocopods
  • Experience in application submission / provisioning process
  • Experience in performance and memory tuning
  • Good understanding of computer science concepts, design patterns, algorithms and data structures

Bonus Points:

  • Experience / knowledge in any of the Back-End technologies
Read more
Freightsy Innovations
at Freightsy Innovations
1 recruiter
Hanish Agarwal
Posted by Hanish Agarwal
Mumbai
3 - 7 yrs
₹6L - ₹12L / yr
Sales
Business Development
Lead Generation
Lead Prospecting
Presales
+1 more
We are looking for some amazing people who can sell. Freightsy is a B2B platform for optimizing global supply chains.
Read more
Paytm
Paytm
Agency job
via Ma Foi Randstad by Paramananda Beura
Noida, NCR (Delhi | Gurgaon | Noida)
10 - 15 yrs
₹18L - ₹30L / yr
Technical Architecture
skill iconJava
Hibernate (Java)
Expert in Design & development in Java. Good exp. in High end design. Individual role.
Read more
Ideapoke Technologies
at Ideapoke Technologies
7 recruiters
Deepti Thakur
Posted by Deepti Thakur
Bengaluru (Bangalore)
3 - 7 yrs
₹5L - ₹8L / yr
Content Writing
Blogging
Creative Writing
We are looking for an amazing, content marketer to own the majority of the content marketing development. You will be in charge of creating contents and defining the distribution channels to attract site traffic, converting that traffic into new leads for the business, and nurturing those leads to close into customers, the latter of which sales leadership will help you accomplish. Responsibilities: - Create resources each month to drive leads, subscribers, awareness, and/or other important metrics (examples include ebooks, whitepapers, infographics, guides, templates, etc.). - Blog on an ongoing basis to support and promote your offers and to attract site visitors through search, social media, and email subscribers. - Grow our subscriber base by providing them with regular, helpful content that's aligned with their needs and interests. - Collaborate with designers, product marketers, sales professionals, and external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience. - Convince others that your creative ideas are worth investing time and effort in. This role is at the core of the marketing team and others will rely on your work every single day. - Providing feedback to other contributors, and editing other writers- content. - Optimizing content for search engines and lead generation. - Conducting analytical projects to improve blog strategies/tactics. - Growing blog subscribers, converting visitors into leads, and expanding our blog's overall reach.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos