Service Delivery Manager

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

COMPANY DESCRIPTION : 

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: 20000K per month + Travelling allowance

Job Location: Hyderabad (On site)

ROLE DESCRIPTION :

This is a part-time remote role for an Offline Teacher. The teacher will be responsible for lesson planning, communication with students and parents, education and curriculum development, and teaching. The teacher will work remotely with students in grades 6-12 and provide them with one-on-one support to ensure their success.

QUALIFICATIONS :

• Experience in lesson planning and curriculum development
• Strong communication skills to effectively communicate with students and parents
• Experience in the education field and a passion for teaching
• Ability to work independently and remotely
• Bachelor's degree in Education or related field
• Additional qualifications in teaching, such as a teaching certification, is a plus.

ADDITIONAL INFORMATION :

Industry: E-Learning Providers

Employment Type: Part-Time

Job Functions: Offline Teaching , Mainly for NEET & JEE MAINS

Please find below updated JD for Java requirement.

-Work with a performance-oriented team driven by ownership and open to experiment.

• -6+ years of Java advanced software development experience, with concurrent (multi-threaded) programming highly desirable.
• -Strong experience on Core Java 8, Java EE, Spring Boot, Maven and Docker including Multi-threading.

.          -Strong problem solving skills, computer science fundamentals, data structures and algorithms.

• -Hands on experience with any SQL Database.
• -Ability to learn new technologies like ELK, stack, redis etc.
• -Must have expert level knowledge in Java, Springboot.
• -Must have knowledge or hands on experience in microservices, apache kafka and distributed caching.

.           -Experience in distributed/scalable systems

• -Strong knowledge of design patterns and software engineering best practices.
• -Familiarity with standard development tools and processes: Git, Eclipse, JUnit test, debugging, profiling, etc.

.           -Familiarity with CI/CD and DevOps

.           -Strong knowledge and previous experience in end-to-end design, development and subsequent

             support of large-scale data processing systems

.           - Familiarity and confidence working in an agile development environment.

.           - Good Problem solving skills

• - Good oral and written communication skills.
• - Strong debugging skills.

• Own the development/improvement of products and features.
• Own the responsibility for creating a great user experience on the products and features you work on.
• Build features end-to-end: both the user interfaces and the backend APIs.
• Set technical standards and lead the team in building a world-class scalable software development process.
• Lead large-scale design updates and rollouts.
• Partner with infrastructure engineers to scale the product.
• Investigate state-of-the-art frameworks and tooling to build our next-generation architecture.
• Guide and mentor junior team members 

• 8+ years of relevant front-end development experience, previous start up experience is highly desirable.
• Experience building, running, and debugging single-page apps in a modern JavaScript framework.
• Demonstrated knowledge of React, Redux and CSSAbility to work independently as well as cross-functionally with other engineering teams and product.
• Tech Lead / Management experience.

• Experience with full-stack development.
• Experience with building APIs using spring boot.
• Experience with front-end test frameworks (Jasmine/Mocha/Jest)
• Exposure to mobile platforms

GaragePlug Inc

GaragePlug is one of the fastest-growing Automotive tech startups working towards revolutionizing the automotive aftermarket industry with strong state-of-the-art technologies.

Position: QA Lead

As we plan to grow, we have many challenges to solve. Some of the new features and products that are already in the pipeline include advanced analytics, search, reporting etc., to name a few. With growing complexity, we are open to using other tools and technologies as needed. We are looking for a talented and motivated engineer to join our fleet and help us solve real-world problems in this exciting field. Join us and share the dream of building the next generation online platform for the Auto industry.

Experience: 4+ years of relevant experience.

What you’ll do:

• QA for mobile, web, and back-end services—especially ones as design-oriented
• Good at test & defect documentation
• Work with bug tracking software, preferably JIRA is required
• Test using various network monitoring tools like Charles, Postman and performance monitoring tools etc
• Develop and implement QA methodology and practices, within SDLC
• Translate business requirements into test cases
• Building detailed test cases
• Developing automation test scripts for mobile applications.
• Conduct usability tests, and an ability to empathize with users’ unique perspectives
• Analyze and evaluate functional and technical requirements to determine the scope of the functionality to be covered by testing.

What you have:

• High level of drive, initiative and self-motivation
• Exposure to automation tools with some programming knowledge
• Excellent written and verbal communication skills
• Ability to take internal and external stakeholders along
• Understanding of Technology and User Experience
• Love for simplifying
• Growth Mindset
• Willingness to experiment and improve continuously**

Apply through this link
https://garageplug.freshteam.com/jobs/o5gPURzYeq7Z/qa-lead" target="_blank">https://garageplug.freshteam.com/jobs/o5gPURzYeq7Z/qa-lead

• Bachelor’s or Master’s degree in Computer Science or Engineering, 
• 3-5 years of exp in building web applications using PHP (Laravel framework)
• Very good in build rich UI using HTML/CSS and Jquery
• Good understanding of databases like MySQL, PostgreSQL, etc
• Good Communication

Responsibilities

• Compensation Industry leading compensation
• Write clean and well-designed codes
• Produce detailed specifications Troubleshoot, test, and maintain the core product software and databases
• To ensure strong optimization and functionality.
• Contribute to all phases of the development lifecycle Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary

Python API DeveloperJD:  
Experience: 4-6 Yrs
Notice Period: 10-20 days or within 1 month

>> Develop and maintain various security software products with queues, caching & database management.
>> Hands-on experience in Coding in Python is required along with Knowledge about Data Structures and object-oriented programming, Algorithms.
>> Extensive experience in developing asynchronous systems.
>> Integration of user-facing elements developed by front-end developers with server-side logic
>> Implementation of security and data protection.
>> Performance tuning, improvement, balancing, usability, automation

Mandatory Skills:

• Python
• Flask/Django
• API

• Key expertise areas: Client Server realtime communication, MYSQL-POSTGRES database
• Web protocols like: HTTP, MQTT and Web Sockets, Deadlock detection and locking techniques for mutual exclusion, hyper thread and multi threading server model
• Cloud based application management and interfacing it with 3rd party services, Payment gateways and REST APIs.
• Candidates with experience in Golang will be preferred
• Working experience in a Product StartUp (Internet/E-commerce) building scalable applications.
• Hands on experience in system architecture and gaming apps
• Good spoken and written communication skills.
• Good team player.
• Sharp analytical abilities with proven design skills
• Able to think critically of the current system in terms of software development
• Expertise in Golang, AWS cloud computing, Frontend languages like HTML, CSS, Javascript