Cutshort logo
Incruiter logo
Service Delivery Manager
Service Delivery Manager
Incruiter's logo

Service Delivery Manager

Harshavardhan  Kanuru's profile picture
Posted by Harshavardhan Kanuru
5 - 12 yrs
₹4L - ₹12L / yr (ESOP available)
Bengaluru (Bangalore)
Skills
IT service management
Service delivery
Client Servicing
Client Management
Team Management
Customer Service
Customer Success
Customer Relationship Management (CRM)

EXCITED ABOUT YOUR TASKS?

  • Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
  • Act as the single point of contact for client communication related to service delivery performance and improvements.
  • Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
  • Drive continual service improvement initiatives and process optimizations.
  • Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
  • Ensure smooth onboarding and transition of new projects and services.
  • Conduct regular service reviews with internal stakeholders and clients.
  • Handle escalations effectively and ensure timely resolution.
  • Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
  • Prepare and present reports on service performance, risk mitigation, and improvements.

WHAT WILL YOU NEED TO SUCCEED?

  • MBA in Marketing/management or a related field. 
  • Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
  • Excellent problem-solving, stakeholder management, and communication skills.
  • Experience managing service teams and delivering services across various technologies or domains.
  • Ability to manage multiple projects and clients simultaneously.
  • Proven track record of improving client satisfaction and operational efficiency.
  •  Familiarity with CRM tools and customer success platforms is a plus.
  • Ability to think critically and address client concerns efficiently.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Incruiter

Founded :
2018
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

Interview as a Service and AI Video Interview Software help companies streamline hiring process. Save 80% cost, 4x faster and ensure top candidate quality.

Read more

Connect with the team

Profile picture
Nisa K

Company social profiles

bloginstagramlinkedinfacebook

Similar jobs

KeyLogic Infotech
Priyanka Muniwala
Posted by Priyanka Muniwala
Surat
0 - 5 yrs
₹1.8L - ₹8L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter

KeyLogic Infotech Private Limited offers our customers a wealth of technical and business expertise. We build complex, diverse web and mobile solutions for any business need.

Our knowledge and experience translate to added value and peace of mind for our customers. With KeyLogic Infotech you get quality software and perfect service every time. We are seeking a skilled PHP Laravel Developer to join our team and work on client-based projects.


Overview:


As a Laravel Developer, you will be responsible for developing high-quality web applications using PHP, Laravel framework, MySQL, HTML, CSS, and jQuery. You will collaborate with a team of developers and project managers to deliver robust, scalable, and user-friendly solutions.


CodeIgniter developers, seize the opportunity to transition to Laravel now! Benefit from our comprehensive training, ensuring a smooth switch, and enjoy a salary increment that recognizes your valuable CodeIgniter expertise.

We are also accepting applications for this profile from php developer, laravel developer, web developer, php laravel developer.


Key Responsibilities:

  • Addressing the client's and the development team's goals for the project.
  • Using Laravel to create and build web applications.
  • Identifying and fixing problems with implementation and debug builds.
  • Working on projects with front-end and back-end developers.
  • Testing the backend's and users' functionality.


Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • Unit testing, managing REST APIs, and working with PHP are all desirable.
  • A thorough knowledge of Laravel application design.
  • JavaScript and HTML expertise.
  • Abilities to solve problems and a critical perspective.
  • Excellent interpersonal skills.
  • The capacity and willingness to study.



Read more
Remote only
1 - 2 yrs
₹1L - ₹2L / yr
Team Management
Administrative support
MS-Excel
MS-Word

MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology.


We are seeking a skilled and dedicated full-time Virtual Assistant for The Head HR This is a fully remote position, offering a base pay of INR 5000 with an INR 2000 performance bonus based on work performance. Additionally, monthly incremental base pay and bonus adjustments will be made based on your outstanding performance.


Your work will be related to operations and be available whenever required and do the administrative task given to you

Read more
Atzos Ventures Private Limited
at Atzos Ventures Private Limited
1 video
1 recruiter
Sudarshan Karnavat
Posted by Sudarshan Karnavat
Navi Mumbai, Mumbai
1 - 4 yrs
₹3L - ₹7L / yr
skill iconPHP
MySQL
Yii
skill iconLaravel
skill iconCodeIgniter
+1 more

We are looking for a PHP Developer to help us go global by building a world-class product.

spynPRO is a SAAS product for academy owners, event organizers and facility owners to manage and grow their business.
We are a small but growing team of 9 that is changing the way academies teach their students, organizers manage events and facilities manage slot booking. Take your career to the next level with us.

About our Engineering Department

We build new features on top of a stack using YII2 framework, consisting of web apps communicating through APIs, backed by MySQL databases and currently using Cordova for our Android and iOS apps
We don’t follow rigid Scrum or Kanban, but we do work in an agile, iterative way – we deploy changes multiple times a week to production and try to continuously improve and implement what works for us.

Here are some things you’ll be doing in the role (but not limited to):

Writing code, code reviews, fixing bugs, optimising server response, etc.
Understanding the problems to be solved, and breaking these down into small, actionable tasks.
Learning and helping others

So, what are we specifically looking for?

About 1-4 years experience in PHP framework, including both successes and failures, which help you make better decisions.
Good working knowledge of PHP MVC Frameworks, MySQL & HTML/CSS.
Significant experience in working on major systems in one or more languages: ideally you’ve built REST API endpoints on top of data storage layers, and understand concepts like authentication, caching, web security, and the way that frontends consume APIs.

What are we currently working on?

1. Developing a new webapp Workpod in Yii2 framework
2. Adding new features to existing product spyn
3. Developing cordova apps for above 2 products

Read more
Paytm
at Paytm
41 recruiters
Mohd Sheikh
Posted by Mohd Sheikh
Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bengaluru (Bangalore), Mumbai, Chandigarh
6 - 9 yrs
₹28L - ₹45L / yr
skill iconJava
J2EE
Hibernate (Java)
Spring
Data Structures
+2 more

We are looking for Advance Java developers who want to help us design cutting edge scalable products to meet our rapidly growing business. We are building out a team and looking for multiple levels but you should have at least 6+ years of programming experience.

 

Key Responsibilities

  • Build high availability and extreme reliable high volume transactional systems.
  • Deliver reliable solutions that handle massive data and high traffic.
  • Complete ownership of problem-free execution of owned modules and solutions.
  • Focus on code optimization, code quality, maintainability etc.

 

Skills required

  • Hands-on experience in Core J2EE or Core Java (collection, multithreading).
  • Proficiency in Spring, Hibernate, Kafka, JDBC.
  • Excellent data structure & algorithm and problem solving skills.
  • Strong working knowledge of Databases – MySQL/NoSQL, OS - Windows/Linux.
  • Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server side development.
  • Should be an active contributor to developer communities like Stackoverflow, Topcoder, Github, Google Developer Groups (GDGs).
  • Customer-focused, react well to changes, work with teams and able to multi-task.
Read more
Zinnov Management Consulting
Priya Singh
Posted by Priya Singh
Pune
1 - 3 yrs
₹1L - ₹5L / yr
Client Servicing
Client Management
Direct marketing
Order management

Roles & Responsibilities:

 

We are looking for a Client Service Coordinator who will be responsible for list fulfilment driven by client inquiries to determine maximum and targeted audience segmentation:

 

  • Manage, confirm and prioritize incoming order inquiries.  Ensure requests are properly understood and executed.
  • Set up and launch count inquiries with complex segmentation.
  • Communicate status and query results to the internal Data Axle clients
  • Fulfill list order rentals.
  • Communicate and coordinate with Client Service team for audit documentation and billing.
  • Ability to work under pressure, prioritize, meet organizational deadlines, and multi-task while maintaining quality of work product.
  • Technical understanding and thorough attention to the detail of fulfilment processing requirements.
  • Problem solving and logical thinking skills.
  • Attention to detail and excellent follow through.
  • Ability to learn and adapt to changing technologies.
  • Ability to work independently or as part of a team.
  • Generate reports as requested.

 

Qualifications:

 

  • Graduation degree or equivalent.
  • 1 to 3 years of direct marketing experience.
  • Ability to communicate with individuals at all levels in the company in an articulate, professional manner.
  • Ability to effectively handle multiple priorities while maintaining integrity of work.
  • Excellent customer service and communication skills.
  • Knowledge of MS Office and Internet technologies.
  • Demonstrated skills in problem resolution.

 

 

Read more
Leading Edu-Tech Platform company
Leading Edu-Tech Platform company
Agency job
via XL Recruiters by Shivani Gharat
Mumbai, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
3 - 5 yrs
₹20L - ₹30L / yr
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS

Job Description

SDE-II (FE)

Responsibilities

 

  • Gather functional requirements from product management/UX teams and translate requirements into technical specifications to build robust, scalable, supportable solutions
  • Serve as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance. 
  • Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration and performance. 
  • Manage resources on multiple technical projects and ensure schedules, milestones, and priorities are compatible with technology and business goals.
  • Develop new user-facing features
  • Build reusable code and libraries for future use
  • Ensure the technical feasibility of UI/UX designs
  • Optimize application for maximum speed and scalability
  • Assure that all user input is validated before submitting to back-end
  • Collaborate with other team members and stakeholders

 

Requirements

 

  • Proficient understanding of web markup, including HTML5, CSS3
  • Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Good understanding of AngularJS, ReactJS
  • Good understanding of asynchronous request handling, partial page updates, and AJAX
  • Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
  • Proficient understanding of cross-browser compatibility issues and ways to work around them.
  • Proficient understanding of git
  • Good understanding of SEO principles and ensuring that the application will adhere to them.
  • BTech/BE Equivalent.
  • 3-5 years of experience

 

 

Read more
Sequence
at Sequence
1 recruiter
Oliver Takach
Posted by Oliver Takach
Remote only
5 - 10 yrs
₹15L - ₹19L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconDocker
skill iconAmazon Web Services (AWS)

Job description

Experience: 5+ years

Location: Bangalore

Roles and Responsibilities

  • Design and code features in the back-end as per the specifications provided by the Product and Design teams.
  • Ship features in fast moving agile sprints.
  • Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
  • Ability to build a feature from scratch & drive it to completion.
  • Strong skills in architecting database models.
  • Ability to document your code as this will be an open-core project.
  • Ability to write unit, integration, and end to end tests.
  • Conduct peer code review.

Skills

Must have:

  • Strong understanding of Javascript and NodeJS.
  • Good understanding of asynchronous programming, callback, and closures.
  • Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
  • Experience with AWS services like S3, EC2, etc.
  • Experience with Docker.
  • Should be strong in Postgres database.
  • Test driven development and use of frameworks like Mocha, Cypress.
  • Strong proficiency in English and writing skills.

Good to have

  • Basic knowledge of CI, CD
  • Intermediate knowledge in any cloud services (AWS, GCP)
  • Have created GraphQL APIs or worked with the Apollo framework.
  • Have built previous functionality for CRM, marketing, or customer support tools.
  • Have worked in open source project previously.
Read more
TargetBay
at TargetBay
3 recruiters
Justin Jacob
Posted by Justin Jacob
Chennai
3 - 5 yrs
₹3L - ₹7L / yr
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS
User Interface (UI) Design
skill iconRedux/Flux
JD for React JS
1. Experience in React JS.
2. Understanding of open source eCommerce platforms like Php, Magento.
3. Experience in REST APIs integrations.
4. Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
Read more
DCI
at DCI
1 recruiter
Anurag Dubey
Posted by Anurag Dubey
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹20000 - ₹30000 / mo
Object Oriented Programming (OOPs)
skill iconJava
skill icon.NET
Ability to devise a clear logical reasoning and be challenged to solve complex problems on a day to day basis

Ability to communicate across levels with excellent verbal and written communication skills

To be able to work in teams and collaborate with others to clarify requirements

To be able to assist in documenting requirements as well as resolve conflicts or ambiguities 
Read more
LendingKart
at LendingKart
5 recruiters
Dhaval Gandhi
Posted by Dhaval Gandhi
Bengaluru (Bangalore)
3 - 7 yrs
₹6L - ₹15L / yr
User Experience (UX) Design
skill iconHTML/CSS
User Research
User Testing
User Interface (UI) Design
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nulla posuere eget arcu ac gravida. Mauris sodales massa a velit sollicitudin efficitur. Sed porta sem at dui tincidunt, et faucibus dolor tristique. Nam non molestie sapien. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Donec fermentum tincidunt sapien ac porttitor. Praesent convallis, odio eget lobortis rhoncus, arcu ipsum commodo enim, sed efficitur orci massa a tortor.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos