11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)
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About Hamleys:
Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.
Job Title: Fun Consultant
Grade: A1
Role:
- Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
- To efficiently adhere to all “company procedures and policies.”
- To work with the team to achieve award winning “customer service.”
Key Responsibilities:
- Contribute to achieve store KPIs.
- Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
- Believes and lives the attitude of “Sheer customer delight” – go beyond
Desired Skills & Abilities
- Superior understanding of Indian retailing and global trends.
- Good communication and interpersonal skills - understand customer needs
- Good at relationship building - conversion to sales
- Ability to follow brand and store guidelines
- Good operations experience – receiving stock, inventory keeping, cash handling etc.
ITIL, Hardware Asset Management (IT-Asset Management) ,Servicenow(snow).
- Perform Build activities (hardware & software configuration) of customer environment and contribute to improve Build process.
- Coordinate for Service transition activities.
- Initiate change / release requests in line
- customer change / release management process.
- Work on the major problem tickets assigned by ITIS Teams
- Hands on experience in hardware asset management.
- experience on ticketing tool like service now or SNOW
- ITIL Certified.
Must Have Skills
- Service Now
- IT -Asset Management
ITIL
Our client is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking & Portfolio Management Services.
Candidate shall be responsible for:
• Relationship management focusing on acquiring and nurturing mid-sized & large Corporates.
• Own the overall sales strategy on lead management, team & targets for your region focusing profitability and market share.
• Strong network across C-level executives of large & mid-sized corporates. • Build the overall sales playbook, training and recruit a sales team to grow quickly across the region.
• Design value proposition/ client acquisition pitches and knack of closing deals efficiently
• Update and educate oneself continuously on happenings in marketplace, local environment, opportunities etc. which have direct bearing on local operations. • Ensure all necessary knowledge enhancement efforts (including certifications wherever applicable).
• Good networking with the Insurance Companies / TPAs & other key stake holder relevant to insurance broking arena.
Requirements
Qualification: MBA (Finance / Marketing) or equivalent degree from Tier I & II campus.
Experience: 6 to 10 years of exp in General Insurance Broking / Sales mainly into relationship management.
Other Requirement:
• Superior technical skills required to understand and propose products or solutions by focusing on client requirements.
• Demonstrated ability to manage multiple stakeholders, communicate effectively with executives and balance competing priorities.
• Strategic thinker with excellent communication skills and attention to detail, as well as having the ability to communicate complex details simply.
As the Field Marketing Manager, you will be responsible for developing and executing marketing campaigns and programs to support the sales team in driving revenue growth in targeted geographic regions. You will work closely with sales, product, and marketing teams to plan and execute regional marketing programs that generate demand and increase brand awareness.
Roles and Responsibilities:
- Planned, create, and execute marketing campaigns and programs that align with the sales team’s objectives and drive revenue growth in specific geographic regions.
- Collaborate closely with the sales team to understand their needs and develop marketing strategies and materials that support their efforts in generating leads, nurturing prospects, and closing deals.
- Conduct thorough research and analysis to identify key market segments, customer profiles, and regional trends. Use this information to develop regional marketing plans and initiatives that effectively reach the target audience and drive demand.
- Work with the marketing team to ensure consistent brand messaging and positioning in all regional marketing efforts. Collaborate on the development of marketing materials, including digital content, advertisements, event materials, and social media campaigns, to enhance brand awareness and build a strong market presence.
- Planned, coordinate, and execute regional events, trade shows, and conferences to generate leads and increase brand visibility. This includes managing logistics, coordinating with vendors and partners, developing event messaging and materials, and tracking event performance.
Requirements:
- Bachelor’s degree in marketing, business, or a related field.
- 5+ years of experience in field marketing or a related role, preferably in the technology industry.
- Proven track record of creating and executing successful field marketing programs and campaigns.
- Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.
- Excellent communication skills, both written and verbal, with the ability to effectively collaborate with cross-functional teams.
- Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
- Experience with marketing automation platforms, such as Hubspot or Marketo, and CRM systems, such as Salesforce.
Job Profile: Business Development Associate (BDA)
Description: You will start your journey at BYJU’S as an individual contributor working in a team to introduce and showcase the unique way in which BYJU’S-The Learning App helps students learn better. You will also be responsible for mentoring these students and will play a role in their learning journey. Your key role will be to connect with students and parents across the country about one of the world’s most loved learning apps and how it will help students learn not just for exams, but way beyond.
This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes spreading BYJU’s unique way of learning in your city. Your role will start with contacting potential customers (parents and students) to set up meetings, and counsel the students on learning pedagogies and BYJU’s personalized learning journey. You will be working 5 days a week with Mondays and Tuesdays being week-off. This hybrid model of sales will give you exposure to the best of inside sales and direct sales. Please download BYJU’s Learning App to understand the magic of BYJU’s courses which have been widely accepted not just across thousands of towns in India but by millions of users across the globe. We look forward to having you on board Team BYJU’s. All the best!
Applicant Trainee Program
Expectation from you: You will begin as an individual contributor, working in a team of go-getters to help spread Byju’s way of Learning in your city. You would be showcasing the unique features of Byju’s to students and parents in personalized sessions and will be responsible for mentoring and sales in your designated zone.
Preferred Skill Sets:
Have a keen interest and deep understanding of the Indian education sector.
Interested in mentoring and guiding students.
Having a knack for sales
Good interpersonal and presentation skills.
Academic Qualification: Any Graduation/ Post Graduation (Completed in or before 2022)
Based on your profile, we would like to shortlist you for an Interview with us after a brief interaction amongst the following profiles.
Business Development Associate - Center Sales Associate, Inside Sales Associate
Sector: Sales
Locations: Across India
Working Days:6 days work week (Saturday and Sunday Mandatory working)
CTC: Rs. 4.5 Lakhs - 5.5 Lakhs per annum + Rs. 3 Lakhs per annum as Incentive Pay (Post Training)
During the Training program: 4-6 weeks
How to proceed: You can also fill the following form
https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform" target="_blank">https://docs.google.com/forms/d/e/1FAIpQLSdvO9DbAZ4v5KxoaBO78hsxHYOnCytEDQCXDvl_g56eb3YXIw/viewform
Important Steps:
- Please be available on your registered mobile number during the date chosen by you for the interview. (Please let us know if there are changes in this phone number.)
- Result declaration will be done within 7 working days
Angular (2+)
React.js
NodeJS (Node.js)- Good understanding of NODE JS back-end development
- Strong understanding of Node.js and frameworks available for it
- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.
- Good experience with AJAX, REST and JSON
- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.
- Must be a team player, having good communication skills, self-starter
- Ability to pick up new technology is needed.
Job Profile - We are in search of a smart and highly motivated project manager with 5+ years of experience in the IT industry, who can effectively coordinate our internal resources and the third parties for the flawless execution of projects.
Skills and Qualifications
- Bachelor's degree in computer science, business, or a related field, with at least 2 years of experience in project management and related areas.
- Excellent client-facing and internal communication skills.
- Proficiency in project management tools and methodologies.
- Ability to delegate and allocate responsibilities efficiently to manage projects end to end.
- Resource management skills and ability to handle complex / sensitive issues
- Solid organizational skills including attention to detail and multi-tasking skills
- Project Management Professional (PMP) certification is preferred.
- Awareness about the latest technologies for product development and execution.
Roles and Responsibilities
- Manage project work in alignment with the Statement of Work (SOW) obligations and ensure accurate team reporting.
- Develop and manage a detailed project schedule and work plan with proper cost and time estimates.
- Ensure that all projects/releases are delivered on-time within the scope to attain customer satisfaction.
- Meet with client teams and gather requirements, conduct regular team meetings and track project progress.
- Ensure teams follow the correct procedures, policies and documentation requirements across project phases.
- Build and structure project teams to ensure maximum performance.
Java|
Essential Skills |
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Role Description |
A fully hands on technical role where the SDeT is expected to work in a cross functional squad including Product Mgmt, Software Engineers, SDeTs, OPS/SRE and be responsible for understanding the feature requirements, understanding the platform architecture, functional flows, determine what test cases are relevant and implement the API/Service/UI automation.
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Job Description:
WLAN Linux Device Driver development (802.11ax preferred)
- WLAN Debugging
- WLAN Firmware development (802.11ac, 802.11n)
- Networking/Wireless Domain knowledge
- Hostapd, Supplicant
- Cross compiling/porting experience
- Performance optimization & Firmware enhancements
Must have Skills:
- 1-10 years of experience in Embedded Software Design, Implementation and testing
- Good knowledge of C or C++
- Basic knowledge in Scripting (Shell, Perl or Python)
- Proficiency in Problem Solving and Debugging skills
- Excellent team working skills
- Experience with version control e.g. GIT
- Basic experience of working in Linux OS
- Network Drivers
- WLAN Protocol Knowledge – 11n, 11ac
- WLAN Linux Device Drivers
- Hostpad, Supplicant
- WLAN Debugging
- Fluent in English
Desired Candidate Details:
- Design, development, and maintenance
- WLAN Stack development and debugging
- Feature Enhancements, Applications, Tools for SDKs
- Basic module level unit testing, System testing
- Providing support to technical documentation team and field application engineers
- Close collaboration with the Chipset Vendor on the Software Development
- Participations in the Product design and Software Design Documentation – High level / Module level / Low level design
- Troubleshooting software and architectural issues
We are looking for a seasoned Wireless LAN Software Engineer to join our Wireless & Networking team in Chennai, Pollachi, Kochi (Cochin), Gurugram, Manesar, Bengaluru (Bangalore). The candidate must be an experienced Engineer and a good team player, who will work on Wireless software solutions which will enable us to develop the products for our customers quickly with industry leading quality. Working with Embedded Software in agile development projects, you will be responsible for creating and maintaining software of Wireless Access Point and Router Products including Module design, Development, JIRA Updates and Unit testing of the Software that is meeting industry standards, creating demos of the solution and customer support.
.NET
C#
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