11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Job Role Senior Dot Net Developer

Experience 8+ years

Notice period Immediate

Location Trivandrum / Kochi

Details Job Description

Candidates with 8+ years of experience in IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure

DevOps. This is a client facing role and hence should have strong communication skills. This is for a US client, and

the resource should be hands-on - experience in coding and Azure Cloud.

Working hours - 8 hours, with 4 hours of overlap during EST Time zone. (12 PM - 9 PM) This overlap hours is

mandatory as meetings happen during this overlap hours.

Responsibilities

Design, develop, enhance, document, and maintain robust applications using .NET Core 6/8+, C#, REST APIs, T-

SQL, and modern JavaScript/jQuery

☑ Integrate and support third-party APIs and external services

☑ Collaborate across cross-functional teams to deliver scalable solutions across the full technology stack

☑ Identify, prioritize, and execute tasks throughout the Software Development Life Cycle (SDLC)

☑ Participate in Agile/Scrum ceremonies and manage tasks using Jira

☑ Understand technical priorities, architectural dependencies, risks, and implementation challenges

☑ Troubleshoot, debug, and optimize existing solutions with a strong focus on performance and reliability.

Primary Skills

8+ years of hands-on development experience with:

☑ C#, .NET Core 6/8+, Entity Framework / EF Core

☑ JavaScript, jQuery, REST APIs

☑ Expertise in MS SQL Server, including:

☑ Complex SQL queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, and Object Types

☑ Skilled in unit testing with XUnit, MSTest

☑ Strong in software design patterns, system architecture, and scalable solution design

☑ Ability to lead and inspire teams through clear communication, technical mentorship, and ownership

☑ Strong problem-solving and debugging capabilities

☑ Ability to write reusable, testable, and efficient code

☑ Develop and maintain frameworks and shared libraries to support large-scale applications

☑ Excellent technical documentation, communication, and leadership skills

☑ Microservices and Service-Oriented Architecture (SOA)

☑ Experience in API Integrations

2+ years of hands with Azure Cloud Services, including:

☑Azure Functions

☑Azure Durable Functions

☑Azure Service Bus, Event Grid, Storage Queues

☑Blob Storage, Azure Key Vault, SQL Azure

☑Application Insights, Azure Monitoring.

Secondary Skills

☑Familiarity with AngularJS, ReactJS, and other front-end frameworks

☑Experience with Azure API Management (APIM)

☑Knowledge of Azure Containerization and Orchestration (e.g., AKS/Kubernetes)

☑Experience with Azure Data Factory (ADF) and Logic Apps

☑Exposure to Application Support and operational monitoring

☑Azure DevOps - CI/CD pipelines (Classic / YAML).

Certifications Required (IF Any)

Microsoft Certified: Azure Fundamentals

☑Microsoft Certified: Azure Developer Associate

☑Other relevant certifications in Azure, .NET, or Cloud technologies.

WordPress & WooCommerce Developer – Job Roles

1️⃣ Website Design & Development

WordPress installation and setup

Theme installation and customization

Elementor / Elementor Pro page design

WP Editor content editing

Creating Pages and Posts

Header, Footer and Menu design

Service pages design

Contact form creation

Image gallery creation

Video / YouTube embedding

Google Map adding

Social media links integration

WhatsApp button and Call button integration

Popup creation

Offer banners and promotions design

2️⃣ WooCommerce E-commerce Management

WooCommerce installation and configuration

Product upload and category setup

Coupon creation and management

Order handling and management

Shipping setup

Payment gateway integration (Razorpay, Stripe, PayPal etc.)

3️⃣ SEO & Website Optimization

Yoast SEO plugin setup

SEO Meta title & description

Keyword / hashtag optimization

Yoast SEO analysis

Google Search Console integration

Bing Webmaster Tools setup

XML Sitemap creation and submission

Basic on-page SEO optimization

4️⃣ Hosting, Domain & Server Management

cPanel hosting management

Windows Plesk hosting usage

Domain registration

DNS management

MX record update

Cloudflare setup and management

IP management

SSL installation

MySQL database management

5️⃣ Website Maintenance & Fixing

Fixing layout issues

Error fixing (500 / 404 / plugin errors)

Hacking issue fixing and security

WordPress login security / hide login

Website speed optimization

Mobile responsive fixing

Construction / Coming Soon page design

6️⃣ Theme & Demo Setup

Envato / ThemeForest theme usage

Demo data import

Template kit installation and editing

✅ Main Responsibility:

Design, develop, manage, secure, and maintain WordPress & WooCommerce websites with full SEO, hosting, and e-commerce functionality.

Job description

Job description

Job Description:

We are looking for a skilled and passionate React Native Developer to join our mobile application development team. You will be responsible for designing and developing cross-platform mobile applications that deliver seamless user experience on both iOS and Android.

Key Responsibilities:

• Develop and maintain high-quality mobile applications using React Native
• Build and deploy apps for iOS and Android platforms
• Integrate third-party APIs and RESTful web services
• Work with state management libraries like Redux or Context API
• Collaborate with the design team to implement pixel-perfect UI/UX
• Debug and optimize app performance across platforms and devices
• Use Git for version control and maintain clean, modular code

Required Skills:

• Strong proficiency in React Native and JavaScript (ES6+)
• Experience : 3 - 5Years
• Good understanding of mobile UI/UX principles
• Experience with Redux / Context API for state management
• Hands-on experience with mobile debugging tools and performance tuning
• Familiarity with native modules, bridging, and Expo/CLI
• Experience integrating APIs using Axios or Fetch
• Basic knowledge of Android Studio and Xcode
• Experience with Git and collaborative version control practices

Educational Qualification:

Bachelors degree in computer science, Engineering, or a related field

HHYS Inframart is a multi-division building materials showroom dealing in Electrical & Fancy Items, Paints, Hardware, Interiors, Steel & Cement, Metals & Fabrication, Tiles, and Bath Fittings. We are currently hiring Sales Advisors specifically for our Bath and Tiles Division to strengthen customer experience and boost sales in this category.

Key Responsibilities:

• Welcome customers and understand their bath & tile requirements
• Suggest suitable options based on design preferences, budget, and functionality
• Explain features, durability, styles, and brands of tiles and sanitaryware
• Provide support in preparing quotations and assisting in final order confirmation
• Coordinate with warehouse/supply team for product availability and delivery timelines
• Maintain attractive product displays and samples in the bath & tile section
• Follow up on inquiries, quotations, and pending orders
• Keep updated with new arrivals, offers, and product specifications
• Build strong relationships with walk-in customers, interior designers, and contractors

🧠 Skills & Qualifications:

• 1–3 years of experience in showroom sales, preferably in bath fittings or tile retail
• Strong product knowledge in sanitary ware, faucets, tiles, or interior finishes is an advantage
• Excellent communication and customer handling skills
• Basic billing/invoicing knowledge preferred
• Fluent in local language; Malayalam
• Minimum qualification: 12th pass (Graduation preferred)

Key Responsibilities:

● Design, develop, and maintain applications using .NET Core, ensuring optimal

performance and scalability.

● Write clean, maintainable, and efficient code, adhering to coding standards and best

practices.

● Diagnose and resolve technical issues, optimizing applications for maximum speed and

scalability.

Technical Skills:

● Proficiency in .NET Core,C#,Web API,EF,LINQ and related technologies.

● Experience in developing applications using microservice architecture

● Experience with cloud platforms

● Familiarity with front-end technologies (e.g., Angular, React) is a plus.

● Knowledge of version control systems like Git.

● Demonstrated proficiency in database design and the ability to write complex queries

● Proven experience in leading development teams and driving technical initiatives.

• Calling potential customers to explain company products and encourage purchases.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints.
• Collaborating with the marketing department to ensure that the company is reaching its target audience.
• Informing product developers of possible product improvements and changes to ensure that company products meet current market needs.
• Preparing cost-benefit analyses for prospective and existing customers to determine the most suitable purchase options.
• Analyzing competitors' products to determine product features, benefits, shortfalls, and market success.

•  DOT NETCore,.NET, C#,NET Core, http://asp.net/" target="_blank">ASP.NET Core Rest API, Odata,
• Blazor, HTML, CSS, Bootstrap, JavaScript,
• Development of Docker container-based microservices,
• Azure SaaS Services (Azure Service Bus, Azure Kubernetes Services, CosmosDB, Cognitive Services, Redis),
• Azure DevOps (ALM Platform),
• CI/CD delivery via Azure Pipelines,
• MS-SQL (T-SQL) and No-SQL databases (MongoDB),
• Object-Oriented Programming Principles, SOLID, Design patterns
• Good communication skill

• Ensuring proper legal compliances under the Companies Act and other enactments within mandated time
• Independently convening the Board/ Committee meetings including preparation of agenda, minutes and other allied matters.
• Liaising with Advocates for handling of legal issues.
• Liaising with other departments within the Company for day to day work.
• Liaising with RTA, Auditors and other external agencies as and when needed.
• Handling of all Annual General Meeting related work including the preparation of Annual Report.