11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

REQUIRED SKILLS:

Project Management, Data Analysis, SQL queries, Client Engagement

MANDATORY CRITERIA:

• Should have at least 1 to 3 years of project/program management experience in Financial Services / Banking / NBFC / Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

DESCRIPTION:

About the company:

The company is a leading provider of financial operation solutions, dedicated to helping organizations streamline their financial processes and achieve operational excellence. Our innovative platform empowers clients to automate complex operations, ensuring accuracy and efficiency in their financial operations.

POSITION OVERVIEW:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

KEY RESPONSIBILITIES:

• Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.
• Project Management: Lead the end-to-end implementation of company's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.
• Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.
• Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.
• Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.
• Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.
• Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

QUALIFICATIONS:

• 1 to 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.
• Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.
• Proven expertise in financial operation processes and related software solutions is a plus
• Proficiency in developing business intelligence solutions or with low-code tools is a plus

WHY JOIN US?

• Opportunity to work with a cutting-edge financial technology company.
• Collaborative and innovative work environment.
• Competitive compensation and benefits package.
• Professional development and growth opportunities.

• Minimum 4+ years of years

• Experience in designing, developing, and maintain backend services using C# 12 and .NET 8 or .NET 9

• Experience in building and operating cloud native and serverless applications on AWS

• Experience in developing and integrating services using AWS lambda, API Gateway , dynamo DB, Eventbridge, CloudWatch, SQS, SNS, Kinesis, Secret Manager, S3 storage, server architectural models etc.

Experience in integrating services using AWS SDK

• Should be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule mechanisms, flash sales management etc.

• Should have a decent End to End knowledge of various Commerce subsystems which include Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes. This is to ascertain candidates knowhow on the overall Retail landscape of any customer.

• Strong knowledge in Querying in Oracle DB and SQL Server

• Able to read, write and manage PLSQL procedures in oracle.

• Strong debugging, performance tuning and problem solving skills

• Experience with event driven and micro services architectures

We are seeking a skilled and experienced Senior Salesforce Developer to manage our 

Salesforce Sales applications. The ideal candidate will possess a deep understanding of 

Salesforce functionalities, including Lightning web component development, API principles, 

and integration architecture. This role involves collaborating with cross-functional teams, 

implementing tailored solutions, and ensuring compliance with industry best practices while 

delivering high-quality Salesforce implementations.  

Key Responsibilities:  

• Solution Design and Implementation: Design, build, and deliver tailored solutions using 

Salesforce and related technologies to meet business needs.  

• Administration and Maintenance: Provide daily administration, troubleshooting, and 

maintenance for the connected Salesforce platform. 

 • Custom Development: Develop using Lightning web components and maintain custom 

solutions in Salesforce Lightning. 

 • Testing and Reporting: Support build-out of reports and dashboards, ensuring data accuracy 

and integrity. 

 • Documentation and Standards: Provide technical specifications and maintain 

comprehensive documentation, adhering to security and organizational standards.  

• Collaboration: Work with development teams to design and deploy Salesforce applications, 

integrating with other platforms as required. 

 • Compliance and Architecture: Ensure all solutions align with Salesforce best practices, 

enterprise architecture frameworks, and governance models. Primary Skills: • Expertise in 

Salesforce platform functionalities, including Lightning framework, Sales Cloud, and Service 

Cloud.  

• Proficiency in REST API principles and API development, deployment, and governance. • 

Strong understanding of system and data integration architecture and relational databases 

(MySQL, SQL Server, Oracle, etc.). 

 • Knowledge of software development methodologies (Agile, Waterfall). Secondary Skills: 

 • Experience with Oracle CRM tools like Eloqua or Fusion Sales and Service (preferred). • 

Salesforce certifications (e.g., Admin, Sales or Service Cloud Consultant).  

Qualifications: • Bachelor’s degree in Engineering or a related field. 

 • 4+ years of experience in Salesforce implementation and managing a team.  

• Proven knowledge of Salesforce architectural concepts and functional roles. 

 • Strong communication, problem-solving, and analytical skills

HIRING NOW

TRAINEE MEDICAL REPRESENTATIVES (TMR)

📍 PAN India | 🏫 Training in Gurgaon (Mandatory)

Eligibility:

✔️ B.Sc. / B.Pharma graduates

✔️ Age: Freshers < 23 yrs | Experienced < 25 yrs

✔️ Min. 3 months pharma sales exp. (preferred)

🚫 Only 1 pharma company experience allowed

👨 Only male candidates eligible

Responsibilities:

🔹 Promote pharma brands to doctors

🔹 Generate prescriptions & maintain rapport

💰 Salary: ₹25,000 per month

📍 Training Stipend: ₹175/day for 27 Days

🧳 Travel expenses for training covered

Benefits:

✔️ Medclaim – ₹3 Lakhs

✔️ Accidental Cover – ₹15 Lakhs

✔️ Term Insurance – 10x CTC

✔️ Bonus, LTA, Gratuity, TA, Incentives & More!

✔️ Lodging, boarding, meals & laundry fully covered by company

💻 2 Virtual Interview Rounds

🚀 Immediate Joiners Preferred

DA DS Trainer JD:

Key Responsibilities:

Develop and deliver comprehensive training programs on data science topics, including machine learning, artificial intelligence, big data, data mining, and predictive analytics.

Create engaging and interactive training materials, including presentations, hands-on exercises, case studies, and assessments.

Conduct classroom, online, and one-on-one training sessions for students at different skill levels.

Evaluate students' performance and progress, providing feedback and support to help them improve.

Stay up-to-date with the latest trends and best practices in data science and incorporate them into training programs.

Collaborate with other trainers and industry experts to continuously improve training content and methodologies.

Assist in the development of training schedules and manage training logistics.

Provide mentorship and career guidance to students aspiring to build a career in data science.

Qualifications:

Bachelor’s degree in Data Science, Computer Science, Statistics, or a related field; a Master’s degree is a plus.

Proven experience as a Data Science Trainer or a similar role.

In-depth knowledge of data science concepts and hands-on experience with tools like Python, R, TensorFlow, and Hadoop.

Excellent presentation and communication skills.

Strong organizational and time-management abilities.

Ability to simplify complex concepts and deliver them in an understandable manner.

Certification in Data Science (e.g., Microsoft Certified: Azure Data Scientist Associate) is preferred.

Preferred Skills:

Experience with LMS (Learning Management Systems) and e-learning platforms.

Strong analytical and problem-solving skills.

Ability to adapt training methods to different learning styles.

Passion for continuous learning and professional development.

Benefits:

Competitive salary and performance-based incentives.

Professional development opportunities.

Flexible working hours.

Collaborative and innovative work environment.

The key skills and expertise needed are:

1. eCommerce/Retail experience can be optional but needs to have experience with any high volume customer facing web/mobile site

2. Web Development, Front End Development, AND In the browser performance profiling

3. Java, Spring Boot, React, Node, Redux, Webpack, Microservices, AND experience with AWS technologies to make the overall application stack more resilient

4. Performance Profiling of web/mobile experiences and experience with working in CICD environment

5. Experience working with Web based and mobile ecommerce sites or similar public facing websites with high customer volume

6. Needs to be able to work at the code level doing performance profile to evaluate how the website and associated digital platform is built to find performance improvement opportunities

Role: Web Designer/ Developer
 
·Conceptualise the design, formatting requirements, understand end-user needs and strategy development for building the components of the website
· Candidates should be able to visualize responsive website designs
· Good knowledge in building web design templates with relevant tools
· Ability to create Mobile Responsive Designs
·Understand the FTP to upload and maintain web pages to the webserver is a plus
·Experience in JavaScript, jQuery, HTML, HTML5, CSS, CSS3, Bootstrap, Photoshop and Illustrator.
·Capable to work under deadlines and contributes towards team efforts.
· Ability to work on multiple projects & able to interact with clients.
 
Desired Technical Skills:
·Require excellent knowledge in HTML, HTML5, CSS, CSS3, jQuery, JavaScript & Bootstrap
·Knowledge in integrated development tools as Dreamweaver & Visual Studio
·Experience in Photoshop, CorelDRAW, and Video Editing
 
Education: Any degree/ Diploma.
Experience: 6 m- 2 yr.
Salary: As per industry standards.
.

Educational Qualifications:

• /MCA /B.Sc.

Software Knowledge Requirements:

• Experience in technologies like PHP (Code Ignitor or Laravel frameworks), Flutter, Java, HTML, CSS, Java Script, Node JS, Python, Rest API, XML/JSON
• Experience in WP CMS framework, Divi Page builder
• Build and Manage Cloud and non-Cloud hosting platforms
• Scheduling Backing up and restoration of Web sites and Domains
• Understanding in Cron job scheduling

Requirements:

• Have experience or self-read knowledge of Agile development methodology
• 1-4 years Website development, CMS framework management and designing
• Development experience on CMS frameworks and worked on Divi page builders and themes, predominantly on WordPress and WooCommerce
• Backend supporting mobile application team for Rest API creations and JSON
• Good in logical reasoning and creative thinking

Responsibilities:

• Prepare project timeline and effort estimations on-demand
• Take ownership of maintaining the delivery timelines of the project team
• Meet delivery timelines and own client communication for the handling projects
• Manage the project people and drive the team with enthusiasm
• Proven track on continuous learning and problem-solving capability and solution finding skill