11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

About Trusttech:

We, at Trusttech Solutions, comprise a team of experts who are passionate about what they do. Developing websites and mobile apps, we aim at turning each of our clients business ideas into a reality that has a strong hold in the marketplace with designs resistant to time and competition. Serving a number of clients,mostly international ones, we are well-versed in catering to the needs of customers from different time-zones. Pledged to provide excellent customer service, we strive hard to make on time project deliveries while ensuring their efficiency.

At Trusttech, we focus on delivering excellence by fostering a culture of innovation, collaboration, and growth. Our team of highly skilled professionals works on strategic projects that create real impact, making Trusttech the preferred offshore partner for businesses worldwide.

Job Title: Motion Graphics Designer (Full-Time, In-House)

We are looking for a creative and performance-driven Motion Graphics Designer to join our marketing team. This is a full-time, in-house role focused on producing engaging visual content that drives lead generation, brand visibility, and campaign performance.

The ideal candidate should be passionate about short-form video content, digital advertising creatives, and market-driven visual storytelling. Your work will play a key role in supporting our marketing campaigns across multiple digital platforms.

Key Responsibilities

• Create daily short-form video content for digital platforms including:
• Instagram Reels
• TikTok
• YouTube Shorts
• Design and produce high-performing advertising creatives for platforms such as:
• Meta Ads (Facebook & Instagram)
• Google Ads
• Other digital advertising channels
• Develop high-converting motion graphics and ad creatives related to financial markets such as forex, gold, oil, and cryptocurrency trading.
• Produce branding animations, promotional videos, and campaign visuals to support marketing initiatives.
• Create trend-based content by closely following market updates and social media trends to keep creatives fresh and engaging.
• Adapt and optimize video creatives into multiple formats suitable for different platforms, including:
• Vertical (9:16)
• Square (1:1)
• Landscape (16:9)
• Collaborate closely with the digital marketing team on:
• Campaign concepts and creative strategy
• A/B testing of ad creatives
• Creative performance analysis and optimization

Requirements

• Proven experience in motion graphics and video editing.,
• Strong knowledge of Adobe After Effects, Premiere Pro, and other relevant design tools.
• Experience creating short-form social media videos and advertising creatives.
• Understanding of digital marketing and performance-based creative production.
• Ability to work in a fast-paced environment and meet daily content requirements.
• Strong attention to detail and creativity.

Job Type

Full-time, In-House

• Experience: 3 + years
• Education:
• Bachelor's (Preferred)
• Work Location: Kakkanad, Kochi

About Trusttech's Vision:

Trusttech is committed to empowering global businesses with innovative solutions, unmatched expertise, and a highly skilled workforce. We deliver results that enable our clients to grow, scale, and lead their industries.

Project Manager Company: Voxbay Solutions Pvt Ltd Location: Kochi - Kakkanad Employment Type: Full-time

About Us Voxbay Solutions is a leading provider of innovative business solutions, committed to delivering top-notch services across technology, customer engagement, and enterprise solutions. We believe in empowering businesses with the right tools, strategies, and people to thrive in a competitive world.

Role Overview We are looking for a minimum 5 years of experienced Project Manager to lead and oversee key projects within our organization. The ideal candidate will ensure the successful planning, execution, monitoring, and delivery of projects that align with our strategic goals. This role requires strong leadership, exceptional communication, and proven experience in managing cross-functional teams.

Key Responsibilities

• Lead end-to-end project planning, execution, delivery, and closure.
• Define project scope, objectives, timelines, and resource requirements.
• Coordinate between internal teams, stakeholders, and clients.
• Monitor project performance, ensuring adherence to deadlines, budgets, and quality standards.
• Identify and mitigate risks, manage changes, and resolve project issues.
• Regularly report on project status, progress, and outcomes to leadership and stakeholders.
• Drive process improvements for efficient project delivery.
• Requirements Proven experience as a Project Manager (3–7 years preferred).
• Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent organizational, time-management, and leadership skills.
• Strong communication and interpersonal abilities.
• Proficiency in project management tools (e.g., Jira, Trello, MS Project, Asana).

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (PMP/PRINCE2 certification is a plus).
• What We Offer Competitive salary and benefits.
• Opportunity to lead impactful projects in a dynamic work environment.
• Collaborative and supportive company culture.
• Continuous professional growth and learning opportunities.

How to Apply: Interested candidates can send their updated resume with the subject line "Application for Project Manager – Voxbay Solutions".

A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.

Job Summary:

1. Hardware Support:

• Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
• Perform hardware repairs and upgrades.

1. Software Support:

• Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
• Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.

1. Network Support:

• Provide assistance in connecting workstations to the company network and resolving connectivity issues.
• Troubleshoot network-related issues on desktops and laptops.

1. User Support:

• Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
• Offer guidance on proper system usage and IT best practices.

1. System Maintenance:

• Regularly update and patch desktop systems to ensure security and functionality.
• Backup important files and data as per company policy.

1. Documentation:

• Maintain logs of issues, solutions, and configurations for future reference.
• Document common problems and resolutions for knowledge-sharing purposes.

1. Customer Service:

• Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.

Key Skills:

• Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
• Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
• Communication: Strong verbal and written communication skills to interact with end-users.
• Networking Basics: Understanding of network configurations and troubleshooting.
• Time Management: Capable of handling multiple requests and prioritizing tasks.

Work Location: TVM/Kochi/Bangalore

Experience: 6-10years

• At least 5 years of experience in SailPoint IdentityIQ architecture, design, development, configuration, testing, integration, and deployment. 
• Must have experience in application onboarding, provisioning, workflow customization, access review etc. 
• SailPoint connector development experience with both out-of-the-box and custom connectors. 
• Sound experience in developing applications using Java, JEE components. 
• At least 3+ year of experience with Java, BeanShell/JavaScript, JSP/Servlets, SQL, Powershell, and XML. 
• Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage 
•  

Required Skills (Technical Competency):

• Solid understanding of Object-Oriented Design and Programming.
• Hands-on experience in Software development in C# [Desktop Applications].
• Strong expertise in OOPS, basic design skills.
• Experience in C#, Winforms is must,
• Knowledge in PRISM, MVVM, LinQ.
• Expertise in multi-threaded programming.
• Strong logical and analytical skills.
• Experience of software development process.
• Expertise in development, testing and debugging skills.
• Knowledge of design patterns and its usage and tools like Visio.
• Experience in UML, SOLID.
• Experience in unit testing frameworks like NUnit.
• Expertise in troubleshooting bugs and finding solutions.
• Strong abstraction, analytical and problem-solving skills.
• Working with multisite teams, Quality conscious and Process Oriented.

About Enroute Corporate Solutions

Incorporated in 2019: Enroute Corporate Solutions stands as one of the most promising Strategic Consulting Company which focuses entirely on the layer of business growth & profitability for our clients and customers. With our area of work into Management Consulting, Financial Audit & Process Management, Industrial Training, Marketing Conceptualization and end-to-end Human Potential Management services we term ourselves as "Strategic Consultants". With the vast experience into Management working with some of the best names in the industry, we bring plethora of service and experience onto the table which lets you choose the type of services which are customized and tailor-made according to your needs and process. Working closely with each of our client and looking at the right perspective with the appropriate approach is what we stand apart for. Innovation in ideas, aggression in approach and righteousness in the process are our prime pillars of work and business. At Enroute, we believe in giving the most innovative and best solutions for our clients which help them target and roadmap the growth in whatever we do! Our focus is completely into data-driven approach and quality.

Our Services

• HR Consulting Services (Background Verification / Psychometric Analysis)
• Talent Acquisition
• Recruitment Process Outsourcing
• Financial Planning & Consulting
• Strategic Business Consulting

Roles & Responsibilities

• Business Development & Sales
• Client Acquisition & Management
• Response Management
• Inside Sales & Field Sales
• Generating Business Prospects
• Lead Generation & Customer Relationship Management
• Online / Offline Research
• Business Collaboration

Requirements

1. 2-5 Years’ Experience into B2B Sales
2. Any Graduate / Postgraduate (Preferred with Engineering Background)
3. Good Communication Skills
4. Good B2B understanding & Written Communication Skills
5. Apt with Microsoft tools (Excel / Word / PowerPoint)
6. Go Getter & Adaptable
7. Understanding of the Market Trends & requirements

About the Company:
Torre Capital (https://www.torre.capital/) is a VC funded Singapore based Financial Technology company and a Registered Fund Manager in Singapore. We are creating a fully digital Wealth-Tech to connect family offices and HNI investors with global opportunities, including alternative assets like Private Equity, Venture Capital, Real Estate Funds, and Hedge Funds. We also offer our investors the ability to invest in high-quality global growth startups, private debt opportunities, and other liquid opportunities (Equity baskets, structured products, etc.). Our team comprises of ex-Mckinsey consultants, Asset management veterans, and Digital experts. We are backed by prestigious VC firms and a network of angels and industry leaders.

Role:

Digital Sales Manager with experience in Financial Services Sales in that particular city. Role reports to Sr. Wealth Manager / Sr. Digital Wealth Manager. 

Experience:

Candidates  with experience Fintech Space / B2B sales-digital sales in large Tech Startups and with existing network of HNIs 

Location:

Mumbai / Ahmedabad/ Bangalore/ Kolkata / Chennai/ Hyderabad / Pune / Jaipur / Surat / Rajkot/ Gurgaon / Noida / Chandigarh / Kochi (Cochin) / Vizag

Role Description:

• You work with the City’s biggest family offices and HNIs to onboard and activate them as our investors.
• Leading our outreach initiative, developing relations with new partners and building firm commitments for collaboration
• Negotiating attractive partnership deals and ensuring mutually beneficial partnership terms that are in line with business objectives and strategy.
• Maintaining and deepening relationships with existing partners.
• Conceptualizing and leading initiatives that give way to potential new revenue channels.
• Developing metrics to measure ROI from the synergies forged.
• Liaising with cross functional teams to create successful outcomes for both the business and its partners.

Qualifications:

• You have a Masters in Business Administration or related discipline from a top tier college or university
• You have at least 2- 5 years experience within a strategic engagements, partnerships & alliances, B2B account management or similar roles.
• You are aware of & are intersted  in the FinTech ecosystem.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have a proven track record of meeting/exceeding your targets in your previous roles.
• You have a strong experience within consultative sales and possess the ability to prospect and manage senior level relationships.

What We Offer:
To start with, what we give is a market sustenance compensation and no benefits. If you continue post the first 6 months, we offer a market comp AND performance linked bonus. We firmly believe in the partnership model and any success will be equitably shared. What is on the plate is an entrepreneurial opportunity to build a fintech from scratch, an independent environment where everyone is a co-owner, and a strong team of equally talented individuals. Folks looking for a large paycheck on Day 1 kindly excuse.

• Experience / strong knowledge in both iOS & Android Mobile Application technologies
• Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
• Experience with version control: Maven, Gradle, Git, Cocopods
• Experience in application submission / provisioning process
• Experience in performance and memory tuning
• Good understanding of computer science concepts, design patterns, algorithms and data structures

Bonus Points:

• Experience / knowledge in any of the Back-End technologies