11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Profile: Software Developer

Experience: 5 +Years

Location - Ahmedabad

Key skills: .NET Core, Angular, MVC & MYSQL

KEY RESPONSIBILITIES

• Design, build, and maintain high-performance, reusable, and reliable code.
• Can work solely or as a team player for existing and upcoming projects.
• Ability to work independently and within a team
• Understanding of the Software Development Life cycle.
• Good understanding of object-oriented design principles
• 
  

SKILLS AND EXPERIENCE

• At least 5 yrs. of experience in Web application
• At least 5 yrs. of experience in MS SQL Server
• Expert in Angular, Web APIs
• Knowledge of object-oriented programming, SOLID principles, and design patterns
• Excellent problem-solving skills
• Must communicate in English effectively
• Analyze the existing codebase
• Design and implement solutions
• Collaborate with other developers to refactor and improve the efficiency of the code.
• Ensure that the software adheres to best practices in coding and architecture.
• Guide and mentor junior developers in performance optimization techniques.
• Should have understanding and experience of software development best practices/clean coding practices/clean coding practices
• Attention to detail and commitment to high-quality/error-free deliverables
• Conduct code reviews and provide feedback to ensure code quality and performance.
• Time Flexibility
• Stay up to date with the latest trends and technologies in software development and performance optimization.
• Familiar with Jira and Bitbucket
• Familiarity with cloud-native Dev Ops automation & building CI/CD pipelines

• Helps Test Lead to prepare the Test Plan and coordinate with Test Engineers during Testing Phase
• Performs Bug Analysis, understands the client requirement and help Test engineer to prepare the test cases
• Ability to multi-task/handle several projects effectively and deliver within timeline
• Peer Reviews the test cases, understands the Test Plan and write Automation test cases
• Able to write Scripts in languages like Java, Ruby, Python, etc.,
• Able to review the Scripts written, able to run the Maintenance / New Scripts and identify the issues
• Knowledge on automation test reports (TestNG, Allure, JUnit reports etc)
• Define onboarding documents for technology and domain for the teams
• Train/Mentor and evaluate juniors on testing specializations
• Exihitbit strong expertise in one of Load Testing - Jmeter (or similar tools) or Api Testing - Rest client/postman or DB testing
• Perform cross Browser / device compatibility testing using automation
• Understand and contribute to sprint release cycle process, ensure 100% test coverage and follow JIRA hygiene
• Besides the job specific responsibilities strictly adheres to the policies and procedures of the organization

• Excellent communication (verbal and written) - Articulates clearly, concisely  and with context at all times, High confidence and assertiveness skills
• Has a cordial work relationship with peers and manager
• Speaks his/her mind even during challenging situations, Proactively seeks help /assistance when in need
• Ability to Develop self and others - Takes feedback positively and works on it seriously, Is not afraid of making mistakes as part of learning
• Open to working across projects and technologies, Good analytical and logical skills
• Understands requirements quickly and accurately
• Proactively thinks through the solution and seeks clarification before coding
• Explores the root causes of problems before taking action
• Quickly learns the latest developments in technology and is able to apply it to the projects
• Good Interpersonal Skills - Builds good working relationship with team members and customer stakeholders (Product owners and Scrum master etc)
• As a QA person - Show extreme attention to details and nuances

• Achieving Stretched Targets In A Result-Focused Environment.
• Making Powerful Sales Presentations Resulting In High Conversion Ratio.
• Handling Objections And Resolving Member/ Customer Conflicts By Constantly Connecting With Them Through Member Meetings.
• Maintaining Strong Client Relationship And High Level Of Customer Service.
• Preparing Pre-Sales Proposals For Prospective Clients.
• Identifying Potential Customers And New Business Opportunities Within And Outside The Venue.
• Keeping Abreast With The Organization's Products And Services.
• Maintaining Consistent Average Productivity.
• Provide Necessary Support In Booking First Time Holiday For New Members And Generate Quality Referrals From Them.
• Qualifications -1 To 5 Years' Quota Carrying Sales Experience
• Experience And Working Knowledge Of CRM Systems
• Demonstrable Track Record Of Over-Achieving Quota
• Strong Written And Verbal Communication Skills

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmer's produce, a movement that is uplifting the farmer community.
Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

Job role: 

We’re on the lookout for a Human Resources Manager to own the entire HR activities across the company - everything from recruiting and onboarding to performance management and compensation. The role will involve working, side-by-side, the key business stakeholders to foster a positive environment and make sure the company’s mission and goals are effectively implemented and respected.

Responsibilities:

• Responsible for talent acquisition; employee relations consultation; policy interpretation and application, change management; performance and compensation management; and talent management for business in all the geographies
• Work closely with the Operations team - Distribution Centre & Hubs and  deliver based on the business objectives of the respective geography to meet the HR objectives.
• Ensure Labor Law related compliance across the location with reference to all applicable Labor Laws.  
• Partners with Payroll; HRIS; and Employee benefit functions as required to facilitate smooth functioning
• Drive Employee engagement programs across the locations to enhance productivity and morale building.
• Effective Manpower Planning strategies for present and future requirements across geographies
• Design and implement programs to improve morale and relationships
• Provide counseling for relationship management including dispute resolution and team building
• Prepare periodic reports for management with recommendations and trends
• Provide expertise and offer advice to employees in areas like career planning, employee relationships, strategic development etc.

Requirements:

• 5+ years of experience working as a HR manager or in a similar position preferred
• Experience of working in a manufacturing/retail, intensive operations centric, high turnover multi locations organization set up with diverse workforce like Retail, Ecommerce, Logistics, Manufacturing, Construction, Health care, Consumer facing industries.
• Proven experience developing and executing strategies designed to improve employee morale
• In-depth knowledge and understanding of local and federal laws and HR best practices
• Strong business focus and ability to build trust across all levels in the organization.
• Proven experience developing and implementing solutions to highly complex ambiguous situations that call for ingenuity and creativity
• Open to travel.
• Excellent written and verbal communication skills; strong interpersonal communications skills
• Knowledge of Malayalam essential.

• Experience / strong knowledge in both iOS & Android Mobile Application technologies
• Proficient in SwiftUI, Swift, Xcode, Java, Kotlin and Android Studio, Flutter, React Native
• Experience with version control: Maven, Gradle, Git, Cocopods
• Experience in application submission / provisioning process
• Experience in performance and memory tuning
• Good understanding of computer science concepts, design patterns, algorithms and data structures

Bonus Points:

• Experience / knowledge in any of the Back-End technologies