11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Job Description & Specification: 

Post Title: Data Engineer

Work Mode: Kochi Onsite - UK Time zone

Role Overview: 

We are seeking a talented and experienced Data Engineer to join our team. The ideal candidate will have expertise in technologies such as Metabases, Dbt, Stitch, Snowflake, Avo, and MongoDB. As a Data Engineer, you will play a crucial role in designing, developing, and maintaining our data infrastructure to support our analytics and data-driven decision-making processes.

Responsibilities:

• Designing, developing and implementing scalable data pipelines and ETL processes using tools such as Stitch and Dbt to ingest, transform, and load data from various sources into our data warehouse (Snowflake).
• Implement data modeling best practices and standards using Dbt to create and manage data models for reporting and analytics.
• Collaborating with cross-functional teams to understand data requirements and deliver solutions that meet business needs.
• Develop and maintain dashboards and visualizations in Metabases to enable self-service analytics and data exploration for internal teams.
• Building and optimizing ETL processes to ensure data quality and integrity.
• Optimizing data processing and storage solutions for performance, scalability and reliability, leveraging cloud-based technologies.
• Implementing monitoring and alerting systems to proactively identify and address data issues.
• Implementing data quality checks and monitoring processes to ensure the accuracy, completeness, and integrity of data.
• Managing and optimizing databases (like MongoDB for performance and scalability).
• Developing and maintaining documentation, best practices, and standards for data engineering processes and workflows.
• Stay up to date with emerging technologies and trends in data engineering, machine learning, and analytics, and evaluate their potential impact on data strategy and architecture.

Requirements:

• Bachelor's or Master's degree in Computer Science.
• Minimum of 4 years of experience working as a data engineer with expertise in Metabases, Dbt, Stitch, Snowflake, Avo, MongoDB.
• Strong programming skills in languages like Python, and experience with SQL and database technologies (e.g., PostgreSQL, MySQL, MongoDB).
• Hands-on experience with data integration tools (e.g., Stitch), data modeling tools (e.g., Dbt), and BI platforms (e.g., Metabases).
• Experience with cloud platforms such as AWS.
• Strong understanding of data modeling concepts, database design, and data warehousing principles
• Experience with big data technologies and frameworks (e.g., Hadoop, Spark, Kafka) and cloud-based data platforms (e.g., AWS EMR, Azure Databricks, Google BigQuery).
• Familiarity with data integration tools, ETL processes, and workflow orchestration tools (e.g., Apache Airflow, Apache NiFi).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills with the ability to work effectively in a global team environment.
• Experience in the education or Edtech industry is a plus.
• Knowledge of Avo for schema management and versioning will be an added advantage.
• Familiarity with machine learning algorithms, data science workflows, and analytics tools (e.g., TensorFlow, PyTorch, scikit-learn, Tableau).
• Knowledge of distributed computing concepts and containerization technologies.
• Experience with version control systems (e.g., Git) and CI/CD pipelines.
• Certifications in cloud computing (e.g., AWS Certified Developer, Google Cloud Professional Data Engineer) or data engineering (e.g., Databricks Certified Associate Developer) are desirable.

Benefits:

• Competitive salary and bonus structure based on performance and achievement of goals.
• Comprehensive benefits package including medical insurance.

Join us in shaping the future of technology by applying your expertise as a Data Engineer. If you are passionate about driving innovation and delivering impactful solutions, we invite you to be part of our dynamic team. Apply now!!

JOB DETAILS:

* Job Title: Associate III - Azure Data Engineer 

* Industry: Global digital transformation solutions provide

* Salary: Best in Industry

* Experience: 4 -6 years

* Location: Trivandrum, Kochi

Job Description: Azure Data Engineer (4–6 Years Experience)

Job Type: Full-time 

Locations: Kochi, Trivandrum

Must-Have Skills

Azure & Data Engineering

• Azure Data Factory (ADF)
• Azure Databricks (PySpark)
• Azure Synapse Analytics
• Azure Data Lake Storage Gen2
• Azure SQL Database

Programming & Querying

• Python (PySpark)
• SQL / Spark SQL

Data Modelling

• Star & Snowflake schema
• Dimensional modelling

Source Systems

• SQL Server
• Oracle
• SAP
• REST APIs
• Flat files (CSV, JSON, XML)

CI/CD & Version Control

• Git
• Azure DevOps / GitHub Actions

Monitoring & Scheduling

• ADF triggers
• Databricks jobs
• Log Analytics

Security

• Managed Identity
• Azure Key Vault
• Azure RBAC / Access Control

Soft Skills

• Strong analytical & problem-solving skills
• Good communication and collaboration
• Ability to work in Agile/Scrum environments
• Self-driven and proactive

Good-to-Have Skills

• Power BI basics
• Delta Live Tables
• Synapse Pipelines
• Real-time processing (Event Hub / Stream Analytics)
• Infrastructure as Code (Terraform / ARM templates)
• Data governance tools like Azure Purview
• Azure Data Engineer Associate (DP-203) certification

Educational Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Skills: Azure Data Factory, Azure Databricks, Azure Synapse, Azure Data Lake Storage

Must-Haves

Azure Data Factory (4-6 years), Azure Databricks/PySpark (4-6 years), Azure Synapse Analytics (4-6 years), SQL/Spark SQL (4-6 years), Git/Azure DevOps (4-6 years)

Skills: Azure, Azure data factory, Python, Pyspark, Sql, Rest Api, Azure Devops

Relevant 4 - 6 Years

python is mandatory

******

Notice period - 0 to 15 days only (Feb joiners’ profiles only)

Location: Kochi

F2F Interview 7th Feb

Job Title: Azure Logic App Developer 

Experience: 4-7 Years

Location: Bangalore, Pune, Kochi

Notice Period: Immediate Joiner/Serving 15 days

Skills:

·      4 years of experience in developing and managing Azure Logic Apps.

·      Proficiency in Azure services, including Azure Functions, Azure Service Bus, and Azure Storage.

·      Experience in developing .Net/Python Azure Functions

·      Strong understanding of RESTful APIs, JSON, and XML.

·      Experience with PowerShell scripting and Azure DevOps.

·      Excellent problem-solving skills and attention to detail.

·      Strong communication and collaboration skills.

·      Ability to work independently and as part of a team.

Preferred Qualifications:

·      Azure certifications (e.g., Azure Developer Associate, Azure Solutions Architect).

·      Experience with other Azure integration services like API Management and Event Grid.

·      Knowledge of CI/CD pipelines and automation tools.

Responsibilities:

·      Design and build end-to-end integration solutions using Azure Logic Apps, ensuring seamless connectivity across business applications.

·      Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.

·      Optimize and maintain existing Logic Apps to ensure performance, scalability, and reliability.

·      Troubleshoot and resolve issues related to Logic Apps and associated integrations.

·      Prepare technical documents, integration guides, test cases, and post-implementation support plans.

·      Stay updated with the latest Azure technologies and best practices to continuously improve solutions.

·      Participate in code reviews and provide constructive feedback to team members.

·      The candidate needs to work in London time zone

Job Description:

1.Be a hands on problem solver with consultative approach, who can apply Machine Learning & Deep Learning algorithms to solve business challenges

a. Use the knowledge of wide variety of AI/ML techniques and algorithms to find what combinations of these techniques can best solve the problem

b. Improve Model accuracy to deliver greater business impact

c.Estimate business impact due to deployment of model

2.Work with the domain/customer teams to understand business context , data dictionaries and apply relevant Deep Learning solution for the given business challenge

3.Working with tools and scripts for sufficiently pre-processing the data & feature engineering for model development – Python / R / SQL / Cloud data pipelines

4.Design , develop & deploy Deep learning models using Tensorflow / Pytorch 

5.Experience in using Deep learning models with text, speech, image and video data

a.Design & Develop NLP models for Text Classification, Custom Entity Recognition, Relationship extraction, Text Summarization, Topic Modeling, Reasoning over Knowledge Graphs, Semantic Search using NLP tools like Spacy and opensource Tensorflow, Pytorch, etc

b.Design and develop Image recognition & video analysis models using Deep learning algorithms and open source tools like OpenCV

c.Knowledge of State of the art Deep learning algorithms

6.Optimize and tune Deep Learnings model for best possible accuracy

7.Use visualization tools/modules to be able to explore and analyze outcomes & for Model validation eg: using Power BI / Tableau

8.Work with application teams, in deploying models on cloud as a service or on-prem

a.Deployment of models in Test / Control framework for tracking

b.Build CI/CD pipelines for ML model deployment

9.Integrating AI&ML models with other applications using REST APIs and other connector technologies

10.Constantly upskill and update with the latest techniques and best practices. Write white papers and create demonstrable assets to summarize the AIML work and its impact.

· Technology/Subject Matter Expertise

• Sufficient expertise in machine learning, mathematical and statistical sciences
• Use of versioning & Collaborative tools like Git / Github
• Good understanding of landscape of AI solutions – cloud, GPU based compute, data security and privacy, API gateways, microservices based architecture, big data ingestion, storage and processing, CUDA Programming
• Develop prototype level ideas into a solution that can scale to industrial grade strength
• Ability to quantify & estimate the impact of ML models.

· Softskills Profile

• Curiosity to think in fresh and unique ways with the intent of breaking new ground.
• Must have the ability to share, explain and “sell” their thoughts, processes, ideas and opinions, even outside their own span of control
• Ability to think ahead, and anticipate the needs for solving the problem will be important

·        Ability to communicate key messages effectively, and articulate strong opinions in large forums

· Desirable Experience:

• Keen contributor to open source communities, and communities like Kaggle
• Ability to process Huge amount of Data using Pyspark/Hadoop
• Development & Application of Reinforcement Learning
• Knowledge of Optimization/Genetic Algorithms
• Operationalizing Deep learning model for a customer and understanding nuances of scaling such models in real scenarios
• Optimize and tune deep learning model for best possible accuracy
• Understanding of stream data processing, RPA, edge computing, AR/VR etc
• Appreciation of digital ethics, data privacy will be important
• Experience of working with AI & Cognitive services platforms like Azure ML, IBM Watson, AWS Sagemaker, Google Cloud will all be a big plus
• Experience in platforms like Data robot, Cognitive scale, H2O.AI etc will all be a big plus

Title: Senior Business Analyst

Job Location: Hyderabad, Chennai, Cochin, Bangalore, Delhi, Kolkata, Pune

Experience: 9+ years

Important Note: We are hiring for a Techno-Functional Business Analyst with background as a Developer (preferably Java or .Net). We are looking for a candidate who is expertise in providing business solutions.

Business Analysts conduct market analyses, analyzing both product lines and the overall profitability of the business. In addition, they develop and monitor data quality metrics and ensure business data and reporting needs are met. Strong technology, analytical and communication skills are must-have traits

Essential Responsibilities:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Leading ongoing reviews of business processes and developing optimization strategies.
• Staying up to date on the latest process and IT advancements to automate and modernize systems.
• Conducting meetings and presentations to share ideas and findings.
• Understand the business requirements and documenting and translating into features / user stories.
• Ensure the system design is perfect as per the needs of the customer. Participating in functionality testing and user acceptance testing of the new features.
• Developing business artifacts in relate to the client business and conducting formal training sessions for the team.
• Acting as a coach on assigned projects and assignments; and providing business related direction and clarification to the developers and other project stakeholders.
• Develop a team culture where everyone thinks from end user perspective.
• Performing requirements analysis.
• Documenting and communicating the results of your efforts.
• Effectively communicating your insights and plans to cross-functional team members and management.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Working closely with clients, technicians, and managerial staff.
• Providing leadership, training, coaching, and guidance to junior staff.
• Allocating resources and maintaining cost efficiency.
• Ensuring solutions meet business needs and requirements.
• Performing user acceptance testing.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing, and maintaining procedures.
• Prioritizing initiatives based on business needs and requirements.
• Serving as a liaison between stakeholders and users.
• Managing competing resources and priorities.
• Monitoring deliverables and ensuring timely completion of projects.

Requirements:

• A bachelor’s degree in business or related field or an MBA.
• A minimum of 5 years of experience in business analysis or a related field.
• Should be from development background.
• should be a business solution expertise.
• Exceptional analytical and conceptual thinking skills.
• Insurance Domain experience is must.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills.
• Fundamental analytical and conceptual thinking skills.
• Experience creating detailed reports and giving presentations.

• BE/ B.Tech/ MCA/ BCA
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Responsibilities :

• Design, build, and maintain high performance, reusable, and reliable code

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills :

• Should have 2 - 4+ years of experience in Java
• Hands on experience in designing and building Java application using various frameworks is must
• Experience in Spring, Spring cloud and Spring Boot
• Experience in Angular,SQL,GIT.
• Experience in Maven and Gradle
• Should Possess good knowledge in creating test plans and test strategies.
• Knowledge of implementing various testing methodologies, test automation tools
• Designing and documenting detailed test cases to cover all levels of tests
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly

Education:

• Bachelor's (Required)

Experience:

• total work: 2 -4 years (Required)

Job Types: Full-time, Permanent

Salary: ₹60,000.00 - ₹100,000.00 per month

Job Description:

WLAN Linux Device Driver development (802.11ax preferred)

• WLAN Debugging
• WLAN Firmware development (802.11ac, 802.11n)
• Networking/Wireless Domain knowledge
• Hostapd, Supplicant
• Cross compiling/porting experience
• Performance optimization & Firmware enhancements

Must have Skills:

• 1-10 years of experience in Embedded Software Design, Implementation and testing
• Good knowledge of C or C++
• Basic knowledge in Scripting (Shell, Perl or Python)
• Proficiency in Problem Solving and Debugging skills
• Excellent team working skills
• Experience with version control e.g. GIT
• Basic experience of working in Linux OS
• Network Drivers
• WLAN Protocol Knowledge – 11n, 11ac
• WLAN Linux Device Drivers
• Hostpad, Supplicant
• WLAN Debugging
• Fluent in English

Desired Candidate Details:

• Design, development, and maintenance
• WLAN Stack development and debugging
• Feature Enhancements, Applications, Tools for SDKs
• Basic module level unit testing, System testing
• Providing support to technical documentation team and field application engineers
• Close collaboration with the Chipset Vendor on the Software Development
• Participations in the Product design and Software Design Documentation – High level / Module level / Low level design
• Troubleshooting software and architectural issues

We are looking for a seasoned Wireless LAN Software Engineer to join our Wireless & Networking team in Chennai, Pollachi, Kochi (Cochin), Gurugram, Manesar, Bengaluru (Bangalore). The candidate must be an experienced Engineer and a good team player, who will work on Wireless software solutions which will enable us to develop the products for our customers quickly with industry leading quality. Working with Embedded Software in agile development projects, you will be responsible for creating and maintaining software of Wireless Access Point and Router Products including Module design, Development, JIRA Updates and Unit testing of the Software that is meeting industry standards, creating demos of the solution and customer support.

• Strong object oriented concepts. Experience in structure object oriented modelling with preferred expertise in using tools like Enterprise Architect or similar. Experience in working with TOGAF standards is preferred.
• Experience in architecting the technical scale and scope of high volume, scalable enterprise software solutions including logical and physical landscape requirements with specific attention to design, development, and deployment strategies
• Capability to adapt, learn and work with multiple technology platforms. 
• Knowledge in Application Security including Information security principles & realization, OWASP & PCI DSS Compliance ( Security Design & Technology Skills )
• In depth knowledge and experience in large scale database management, data modelling and database design in RDBMS and NoSQL.
• Experience in recommending and implementing DevOps tools for enterprise projects.
• Capability to evaluate tools, technologies and processes, including assessing their strategic benefit in the solution.
• Willingness to work hands-on with engineers to review, troubleshoot coding problems quickly and efficiently.
• Expertise in following technologies – ASP.Net MVC, Web API, ASP.Net Core, Entity Framework, Entity Framework Core, ASP.Net Identity, REST
• Experience in implementing various application deployment models and monitoring the server infrastructure using industry standard tools.
• Experience in docker based deployment models.
• Experience in architecting, developing and deploying cloud based (One or more among AWS, Azure, Google Cloud) enterprise solutions.
• Experience in designing and developing micro-services based applications. 
• Experience in designing and developing solutions with TDD (Test Driven Development)