11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

JOB DETAILS:

Job Role: Lead I - Software Engineering - Java, Spring Boot, Microservices

Industry: Global digital transformation solutions provider

Work Mode: 3 days in office, Hybrid model. 

Salary: Best in Industry

Experience: 5-7 years

Location: Trivandrum, Kochi, Thiruvananthapuram

Job Description

Job Title: Senior Java Developer Experience: 5+ years

Job Summary: We are looking for a Senior Java Developer with strong experience in Spring Boot and Microservices to work on high-performance applications for a leading financial services client. The ideal candidate will have deep expertise in Java backend development, cloud (preferably GCP), and strong problem-solving abilities.

Key Responsibilities:

• Develop and maintain Java-based microservices using Spring Boot

• Collaborate with Product Owners and teams to gather and review requirements

• Participate in design reviews, code reviews, and unit testing

• Ensure application performance, scalability, and security

• Contribute to solution architecture and design documentation

• Support Agile development processes including daily stand-ups and sprint planning

• Mentor junior developers and lead small modules or features

Required Skills:

• Java, Spring Boot, Microservices architecture

• GCP (or other cloud platforms like AWS)

• REST/SOAP APIs, Hibernate, SQL, Tomcat

• CI/CD tools: Jenkins, Bitbucket

• Agile methodologies (Scrum/Kanban)

• Unit testing (JUnit), debugging and troubleshooting

• Good communication and team leadership skills

Preferred Skills:

• Frontend familiarity (Angular, AJAX)

• Experience with API documentation tools (Swagger)

• Understanding of design patterns and UML

• Exposure to Confluence, Jira

Must-Haves

Java/J2EE (5+ years), Spring/Spring Boot (5+ years), Microservices (5+ years), AWS/GCP/Azure (mandatory), CI/CD (Jenkins, SonarQube, Git)

Mandatory Skills Required: Strong proficiency in Java, spring boot, microservices, GCP/AWS.

Experience Required: Minimum 5+ years of relevant experience

Java, Spring Boot, Microservices architecture

GCP (or other cloud platforms like AWS)

REST/SOAP APIs, Hibernate, SQL, Tomcat

CI/CD tools: Jenkins, Bitbucket

Agile methodologies (Scrum/Kanban)

Unit testing (JUnit), debugging and troubleshooting

Good communication and team leadership skills

Notice period - 0 to 15 days only (Immediate or candidates who are serving notice period and who can join by Feb)

Job stability is mandatory

Location: Trivandrum, Kochi

Virtual Interview: 31st Jan-Saturday

Nice to Haves

Frontend familiarity (Angular, AJAX)

Experience with API documentation tools (Swagger)

Understanding of design patterns and UML

Exposure to Confluence, Jira

Job Title: Power Automate

Experience: 9+ Years

Location: Bangalore/Pune/ Kochi

JD For Power Automate

We are seeking an Intelligent Automation Developer specialized in M365 Power Platform Power Automate to join our team of consultants focused on designing, building, and deploying digital workforces that support of our clients' desires to transform their business and evolve their capabilities.

As a member of our Intelligent Automation team, you will...

• Work collaboratively with our team and customers to understand their vision and objectives, and identify and document requirements.
• Design, develop, implement, and support process automation and agentic AI solutions that conform to business requirements.
• For Power Automate specialized positions; Design, Develop, optimize, and maintain Power Apps, Power Automate Flows, Power Pages, and Power BI solutions.
• Copilot and Copilot Studio experience is preferred, while the desire and ability to learn AI-led automation tools upon joining our team is desired.
• Extend Power Automate solutions using Power Platform connectors and plugins.
• Integrate Power Automate solutions with existing systems and data sources such as ServiceNow, SQL, SharePoint, Snowflake, SAP, Dataverse, and Azure environments, and others like these.
• Utilize HTML, JavaScript, and CSS to customize the user interface and functionality of Power Apps and Power Pages for UI and interactive layer solutions in an end-to-end automation product.
• Ensure responsive design and Section 508 compliance for all deliverables.
• Participate in Agile / Agile Scrum development.
• Collaborate with cross-functional teams, the client, and potentially 3rd party partners and vendors.
• Communicate effectively with team members, business stakeholders, and end-users to gather requirements, create and run solution demonstrations, and provide project updates.
• Participate in configuration and code reviews.
• Create and maintain end-user, how to, help guides, checklists, and technical documentation.
• Integrate Power Platform with the ServiceNow platform.
• Using ServiceNow, support key ITIL processes and ServiceNow applications by developing and modifying the ServiceNow functionality.
• Create user documents, training, and other relevant materials that support end-users.
• Function as first-line support for Power Automate and related M365 and Power Platform solution end-users and client administrators.
• Performs fixes and enhancements as needed.
• Other duties and responsibilities as assigned.

Required Experience - Power Automate project focus:

• Power Platform Development
• Power Apps Development
• Power Automate Development
• Power Pages Development

Job Role - Senior Dot Net Developer

Experience 8+ years

Location Trivandrum / Kochi

Details Job Description

Candidates with 8+ years of experience in the IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure

DevOps. This is a client facing role and hence should have strong communication skills. This is for a US client, and

the resource should be hands-on - experience in coding and Azure Cloud.

Working hours - 8 hours, with 4 hours of overlap during EST Time zone. (12 PM - 9 PM) This overlap hours is

mandatory as meetings happen during this overlap hours.

Responsibilities

Design, develop, enhance, document, and maintain robust applications using .NET Core 6/8+, C#, REST APIs, T-

SQL, and modern JavaScript/jQuery

 Integrate and support third-party APIs and external services

 Collaborate across cross-functional teams to deliver scalable solutions across the full technology stack

 Identify, prioritize, and execute tasks throughout the Software Development Life Cycle (SDLC)

 Participate in Agile/Scrum ceremonies and manage tasks using Jira

 Understand technical priorities, architectural dependencies, risks, and implementation challenges

 Troubleshoot, debug, and optimize existing solutions with a strong focus on performance and reliability.

Primary Skills

8+ years of hands-on development experience with:

 C#, .NET Core 6/8+, Entity Framework / EF Core

 JavaScript, jQuery, REST APIs

 Expertise in MS SQL Server, including:

 Complex SQL queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, and Object Types

 Skilled in unit testing with XUnit, MSTest

 Strong in software design patterns, system architecture, and scalable solution design

 Ability to lead and inspire teams through clear communication, technical mentorship, and ownership

 Strong problem-solving and debugging capabilities

 Ability to write reusable, testable, and efficient code

 Develop and maintain frameworks and shared libraries to support large-scale applications

 Excellent technical documentation, communication, and leadership skills

 Microservices and Service-Oriented Architecture (SOA)

 Experience in API Integrations

2+ years of hands with Azure Cloud Services, including:

Azure Functions

Azure Durable Functions

Azure Service Bus, Event Grid, Storage Queues

Blob Storage, Azure Key Vault, SQL Azure

Application Insights, Azure Monitoring.

Secondary Skills

Familiarity with AngularJS, ReactJS, and other front-end frameworks

Experience with Azure API Management (APIM)

Knowledge of Azure Containerization and Orchestration (e.g., AKS/Kubernetes)

Experience with Azure Data Factory (ADF) and Logic Apps

Exposure to Application Support and operational monitoring

Azure DevOps - CI/CD pipelines (Classic / YAML).

We are looking for an experienced and highly motivated Senior Automation Test 

Engineer/Lead with proven expertise in WebdriverIO / Playwright using 

JavaScript. You will be responsible for creating scalable automation frameworks, 

executing tests across web and API layers, and integrating testing into CI/CD 

pipelines in Agile environments.​

​

Key Responsibilities:​

• Design and develop automation frameworks using WebdriverIO / 

Playwright(JavaScript).​

• Collaborate with developers and QA teams to define and implement test strategies 

across UI and API layers.​

• Automate test cases for functional, regression, and integration testing for web 

applications.​

• Perform cross-browser, cross-platform, and responsive testing.​

• Build and maintain scalable test scripts and integrate them with CI/CD pipelines 

(Jenkins, GitHub Actions, GitLab CI).​

• Conduct API Automation using WebdriverIO / Playwright(JavaScript) and 

validate backend services.​

• Create detailed, comprehensive, and well-structured test plans and test cases.​

• Troubleshoot issues, identify root causes, and ensure quality across releases.​

​

Required Skills:​

• 3+ years of experience in test automation with expertise in WebdriverIO / 

Playwright(JavaScript).​

• Strong understanding of modern automation frameworks like POM, BDD, or hybrid 

models.​

• Proficiency in scripting and writing automation tests in Java, JavaScript 

• Experience in API automation testing using WebdriverIO / 

Playwright(JavaScript).​

• Familiarity with CI/CD tools such as Jenkins, GitLab CI, or GitHub Actions.​

• Solid grasp of Agile methodologies and working in a Scrum team.​

• Version control using Git or Bitbucket.​

Key Responsibilities:

• Plan and execute digital marketing campaigns across platforms like Google Ads, Facebook, Instagram, and LinkedIn.
• Monitor and optimize SEO and SEM performance.
• Create engaging content for digital platforms (posts, emails, ads).
• Track and analyze website traffic and performance using Google Analytics and other tools.
• Manage social media channels and increase engagement and followers.
• Coordinate with designers and content writers for campaign assets.
• Stay up to date with the latest digital marketing trends and tools.

Requirements:

• Bachelor’s degree in Marketing, Communications, or related field.
• 1–3 years of hands-on experience in digital marketing.
• Proficiency in tools like Google Ads, Meta Business Suite, Google Analytics, Canva, etc.
• Strong communication and analytical skills.
• Knowledge of basic design and content creation tools is a plus.

• Helps Test Lead to prepare the Test Plan and coordinate with Test Engineers during Testing Phase
• Performs Bug Analysis, understands the client requirement and help Test engineer to prepare the test cases
• Ability to multi-task/handle several projects effectively and deliver within timeline
• Peer Reviews the test cases, understands the Test Plan and write Automation test cases
• Able to write Scripts in languages like Java, Ruby, Python, etc.,
• Able to review the Scripts written, able to run the Maintenance / New Scripts and identify the issues
• Knowledge on automation test reports (TestNG, Allure, JUnit reports etc)
• Define onboarding documents for technology and domain for the teams
• Train/Mentor and evaluate juniors on testing specializations
• Exihitbit strong expertise in one of Load Testing - Jmeter (or similar tools) or Api Testing - Rest client/postman or DB testing
• Perform cross Browser / device compatibility testing using automation
• Understand and contribute to sprint release cycle process, ensure 100% test coverage and follow JIRA hygiene
• Besides the job specific responsibilities strictly adheres to the policies and procedures of the organization

• Excellent communication (verbal and written) - Articulates clearly, concisely  and with context at all times, High confidence and assertiveness skills
• Has a cordial work relationship with peers and manager
• Speaks his/her mind even during challenging situations, Proactively seeks help /assistance when in need
• Ability to Develop self and others - Takes feedback positively and works on it seriously, Is not afraid of making mistakes as part of learning
• Open to working across projects and technologies, Good analytical and logical skills
• Understands requirements quickly and accurately
• Proactively thinks through the solution and seeks clarification before coding
• Explores the root causes of problems before taking action
• Quickly learns the latest developments in technology and is able to apply it to the projects
• Good Interpersonal Skills - Builds good working relationship with team members and customer stakeholders (Product owners and Scrum master etc)
• As a QA person - Show extreme attention to details and nuances