11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Job Role Senior Dot Net Developer

Experience 8+ years

Shift : Night shiftLocation - Remote but have to visit Trivandrum / Kochi office twice a month

Details Job Description

Candidates with 8+ years of experience in IT industry and with strong .Net/.Net Core/Azure Cloud Service/ Azure

DevOps. This is a client facing role and hence should have strong communication skills. This is for a US client, and

the resource should be hands-on - experience in coding and Azure Cloud.

Working hours - 8 hours, with 4 hours of overlap during EST Time zone. (12 PM - 9 PM)

This overlap hours is mandatory as meetings happen during this overlap hours.

Responsibilities

Design, develop, enhance, document, and maintain robust applications using .NET Core 6/8+, C#, REST APIs, T-

SQL, and modern JavaScript/jQuery

☑ Integrate and support third-party APIs and external services

☑ Collaborate across cross-functional teams to deliver scalable solutions across the full technology stack

☑ Identify, prioritize, and execute tasks throughout the Software Development Life Cycle (SDLC)

☑ Participate in Agile/Scrum ceremonies and manage tasks using Jira

☑ Understand technical priorities, architectural dependencies, risks, and implementation challenges

☑ Troubleshoot, debug, and optimize existing solutions with a strong focus on performance and reliability.

Primary Skills

8+ years of hands-on development experience with:

☑ C#, .NET Core 6/8+, Entity Framework / EF Core

☑ JavaScript, jQuery, REST APIs

☑ Expertise in MS SQL Server, including:

☑ Complex SQL queries, Stored Procedures, Views, Functions, Packages, Cursors, Tables, and Object Types

☑ Skilled in unit testing with XUnit, MSTest

☑ Strong in software design patterns, system architecture, and scalable solution design

☑ Ability to lead and inspire teams through clear communication, technical mentorship, and ownership

☑ Strong problem-solving and debugging capabilities

☑ Ability to write reusable, testable, and efficient code

☑ Develop and maintain frameworks and shared libraries to support large-scale applications

☑ Excellent technical documentation, communication, and leadership skills

☑ Microservices and Service-Oriented Architecture (SOA)

☑ Experience in API Integrations

2+ years of hands with Azure Cloud Services, including:☑Azure Functions☑Azure Durable Functions☑Azure Service Bus, Event Grid, Storage Queues☑Blob Storage, Azure Key Vault, SQL Azure☑Application Insights, Azure Monitoring.

Secondary Skills

☑Familiarity with AngularJS, ReactJS, and other front-end frameworks

☑Experience with Azure API Management (APIM)

☑Knowledge of Azure Containerization and Orchestration (e.g., AKS/Kubernetes)

☑Experience with Azure Data Factory (ADF) and Logic Apps

☑Exposure to Application Support and operational monitoring

☑Azure DevOps - CI/CD pipelines (Classic / YAML).

Certifications Required (IF Any)

Microsoft Certified: Azure Fundamentals

☑Microsoft Certified: Azure Developer Associate

☑Other relevant certifications in Azure, .NET, or Cloud technologies.

WordPress & WooCommerce Developer – Job Roles

1️⃣ Website Design & Development

WordPress installation and setup

Theme installation and customization

Elementor / Elementor Pro page design

WP Editor content editing

Creating Pages and Posts

Header, Footer and Menu design

Service pages design

Contact form creation

Image gallery creation

Video / YouTube embedding

Google Map adding

Social media links integration

WhatsApp button and Call button integration

Popup creation

Offer banners and promotions design

2️⃣ WooCommerce E-commerce Management

WooCommerce installation and configuration

Product upload and category setup

Coupon creation and management

Order handling and management

Shipping setup

Payment gateway integration (Razorpay, Stripe, PayPal etc.)

3️⃣ SEO & Website Optimization

Yoast SEO plugin setup

SEO Meta title & description

Keyword / hashtag optimization

Yoast SEO analysis

Google Search Console integration

Bing Webmaster Tools setup

XML Sitemap creation and submission

Basic on-page SEO optimization

4️⃣ Hosting, Domain & Server Management

cPanel hosting management

Windows Plesk hosting usage

Domain registration

DNS management

MX record update

Cloudflare setup and management

IP management

SSL installation

MySQL database management

5️⃣ Website Maintenance & Fixing

Fixing layout issues

Error fixing (500 / 404 / plugin errors)

Hacking issue fixing and security

WordPress login security / hide login

Website speed optimization

Mobile responsive fixing

Construction / Coming Soon page design

6️⃣ Theme & Demo Setup

Envato / ThemeForest theme usage

Demo data import

Template kit installation and editing

✅ Main Responsibility:

Design, develop, manage, secure, and maintain WordPress & WooCommerce websites with full SEO, hosting, and e-commerce functionality.

We are seeking a skilled Frontend Developer to join our global automotive team. As Frontend Developer, you will be responsible for implementing features for critical application environments for industry leaders in the automotive industry. 

Responsibilities:

Frontend Development: Develop and maintain web applications using AngularJS, Angular 2+, Typescript, AG-Grid, ExtJS.

NodeJS + Express development .

UI/UX Implementation.

Testing & Code Quality: Write and execute unit tests using the Karma framework, ensuring robust and maintainable code. 

Requirements:

Technical expertise: Strong proficiency in AngularJS (Version 1) & Angular (latest Version).

Experience with Websocket technology.

Ideally familiar with NgRx, AG Grid, SVG Rendering.

Experience with Docker.

Strong analytical, communication, and organizational abilities. Easy to work with.

Familiarity with Node.js, Express.js. 

Optional: Experience with our relevant business domain (Automotive industry). Familiarity with IT process frameworks SCRUM, ITIL. 

Skills & Requirements

AngularJS, Angular (latest Version), Typescript, AG-Grid, ExtJS, Node.js, Express.js, NgRx, SVG Rendering, Docker

We are seeking a skilled Full Stack (FSE) Developer with expertise in Java, Spring Boot development to join our dynamic team. In this role, you will be responsible for development of critical banking application across various business domains. You will collaborate closely with cross-functional teams to ensure high-quality solutions are developed, maintained, and continuously improved.

Responsibilities:

Development of business-critical banking applications.

Develop new features for banking applications using FSE technologies.

Ensure code quality through proper testing, reviews, and adherence to coding standards.

Collaborate with design, backend, and other teams to deliver seamless user experiences.

Troubleshoot, debug, and optimize performance issues.

Participate in agile development processes and contribute to continuous improvement initiatives.

Requirements:

Bachelors/Masters degree in computer science, Software Engineering, or a related field.

4 – 6 years of relevant experience in application development.

Solid experience in:

Java, Spring Boot.

APIs / REST.

Kubernetes / OpenShift. 

Azure DevOps.

JMS, Message Queues.

Nice to have knowledge in: 

Quarkus.

Apache Camel.

Soft skills / Personality:

Excellent English communication skills / proactive communication.

Candidate needs to have Self-dependent working style.

Candidate needs to have problem solving skills (Strong analytical skills to identify and solve complex issues).

Candidate needs to show high Adaptability (Flexibility in adjusting to different working environments and practices).

Candidate needs to be quick in Critical thinking (Evaluating information and making informed decisions).

Candidate needs to have Team collaboration (Ability to work collaboratively with a distributed team) character.

Candidate needs to have Cultural awareness ability.

Candidate needs to be Initiative (Proactively seeking solutions and improvements).

Good to have knowledge about Co Banking systems.

Good to have Banking domain knowledge.

Experience in customer facing is an advantage.

Skills & Requirements

Java, Spring Boot, APIs/REST, Kubernetes, OpenShift, Azure DevOps, JMS, Message Queues, Quarkus, Apache Camel, Excellent English communication, Proactive communication, Self-dependent working, Problem-solving, Analytical skills, Adaptability, Critical thinking, Team collaboration, Cultural awareness, Initiative, Co-banking systems knowledge, Banking domain knowledge, Customer-facing experience.

We are seeking a skilled and experienced Senior Salesforce Developer to manage our 

Salesforce Sales applications. The ideal candidate will possess a deep understanding of 

Salesforce functionalities, including Lightning web component development, API principles, 

and integration architecture. This role involves collaborating with cross-functional teams, 

implementing tailored solutions, and ensuring compliance with industry best practices while 

delivering high-quality Salesforce implementations.  

Key Responsibilities:  

• Solution Design and Implementation: Design, build, and deliver tailored solutions using 

Salesforce and related technologies to meet business needs.  

• Administration and Maintenance: Provide daily administration, troubleshooting, and 

maintenance for the connected Salesforce platform. 

 • Custom Development: Develop using Lightning web components and maintain custom 

solutions in Salesforce Lightning. 

 • Testing and Reporting: Support build-out of reports and dashboards, ensuring data accuracy 

and integrity. 

 • Documentation and Standards: Provide technical specifications and maintain 

comprehensive documentation, adhering to security and organizational standards.  

• Collaboration: Work with development teams to design and deploy Salesforce applications, 

integrating with other platforms as required. 

 • Compliance and Architecture: Ensure all solutions align with Salesforce best practices, 

enterprise architecture frameworks, and governance models. Primary Skills: • Expertise in 

Salesforce platform functionalities, including Lightning framework, Sales Cloud, and Service 

Cloud.  

• Proficiency in REST API principles and API development, deployment, and governance. • 

Strong understanding of system and data integration architecture and relational databases 

(MySQL, SQL Server, Oracle, etc.). 

 • Knowledge of software development methodologies (Agile, Waterfall). Secondary Skills: 

 • Experience with Oracle CRM tools like Eloqua or Fusion Sales and Service (preferred). • 

Salesforce certifications (e.g., Admin, Sales or Service Cloud Consultant).  

Qualifications: • Bachelor’s degree in Engineering or a related field. 

 • 4+ years of experience in Salesforce implementation and managing a team.  

• Proven knowledge of Salesforce architectural concepts and functional roles. 

 • Strong communication, problem-solving, and analytical skills

Job Title: Accounts Executive

Location: Kochi

Salary: ₹20,000–₹23,000/month

Requirements:

• Male candidate with minimum 1 year of accounting experience
• Proficient in Tally and basic accounting principles
• Knowledge of GST filing preferred
• Strong attention to detail and accuracy

Responsibilities:

• Handle day-to-day accounting entries and reconciliations
• Assist in GST returns and financial reports
• Support month-end and year-end financial processes
• 
  

• Knowledge on CAMPUS LAN Architecture and implementation

• Having exposure to Cisco’s latest technologies like SDA, DNAC

• Hand-on experience on designing and implementing Cisco SDA

• Strong Routing & Switching, Cisco SDA, DNAC, Cisco ISE skillset is a must.

• Hands On expertise on Cisco Prime, ISE, Cisco Meraki

• Hands on and troubleshooting SDA

• Experience on L 3

Technical Lead - .NET

Responsibilities:

• Develop and deliver technical systems
• Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
• Participate in the development and review of documents to comply with SDLC methodologies [e.g., Engineering Work Breakdown Structure (WBS), estimation, Solution Design Document (SDD) and Software Architecture Documents (SAD)]
• Provide support and documentation to assist in sustaining the project during the transition to production where necessary
• Adhere to Application Engineering methodologies, standards, code reviews
• Provide feedback regarding application engineering methodologies, standards, and leading practices when appropriate
• Identify potential points of contention for missed activities and notify project leadership of situation and remediation plan
• Minimize technical exposure and risk on projects
• Provide technical guidance to development team members
• Technical deliverables (i.e., code and documentation) on projects assigned
• Translate detailed Requirements and Design and Solution Architecture deliverables into detailed design specifications
• Maintain effective and consistent communication within the team, with peers, the leadership team, and the peers in other IT groups
• Proactively raise issues to Technical and Group Leads when necessary
• Produce high-quality application engineering deliverables in accordance with the project timeline
• Build and unit test a project to detailed design specifications
• Provide thought leadership and technical guidance to engineering staff
• Review of code completed
• Review performance of developers
• Proactively anticipate project issues before they occur; define the problem; identify possible causes; work with the team to identify solutions; select and implement the most appropriate solution
• Apply judgment in implementing Application Engineering methodologies, processes, and practices to specific requirements of projects/programs which may include product design engineering, information security, code maintainability and reliability

Requirements:

Must Have:

• Bachelor’s OR master’s degree in a technical field and/or equivalent work experience
• At least 3 years acting a senior architecture / technical lead role in a comparable organization
• Significant experience of deploying large, enterprise-wide implementations to significant user volumes
• At least 5 years of hands-on experience leading a team of developers - defining work breakdown structures/tasks, assigning the teamwork items, monitoring, and ensuring quality and adherence to standards etc.
• At least 8 years of relevant hands-on work experience building, integrating, and delivering enterprise-wide web and windows applications using Microsoft and other technologies for large organizations on complex projects
• 8+ years of ASP.Net MVC, ASP.Net experience
• 8+ years of experience of working with applications that have a SQL Server backend
• 5+ years of experience with Object-Relational Mappers such as Entity Framework, ADO.NET, Dapper
• Expert level knowledge of .NET Web API is required. .NET Core knowledge is preferred, but Web API experience with legacy .NET is ok
• 5+ years of experience with GIT
• 3+ years of experience of Azure Devops
• In-depth knowledge of object-oriented analysis and design (OOAD) principles, and familiarity with many design patterns for Software applications.
• Demonstrated expertise in application design and construction, work breakdown structure of items, design and code reviews, unit test and build activities, deployment and performance related activities, documentation, support, and training/mentoring
• Excellent communication skills, verbal and written

Nice to have:

• Ideally experience working with SSRS, SSIS
• Experience with MongoDB or another document database would be a plus
• Knowledge and experience with working on N-Tier applications.
• Demonstrated ability to build strong working relationships
• Experience working on projects following Agile methodologies would be ideal
• Experience working with Azure or other cloud providers would be ideal
• Ability to work within diverse, global, virtual teams.
• Proven ability to thrive under pressure
• Some experience with design and prototyping tools and diagramming is desired

Responsibilities :

• Design, build, and maintain high performance, reusable, and reliable code

• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills :

• Should have 2 - 4+ years of experience in Java
• Hands on experience in designing and building Java application using various frameworks is must
• Experience in Spring, Spring cloud and Spring Boot
• Experience in Angular,SQL,GIT.
• Experience in Maven and Gradle
• Should Possess good knowledge in creating test plans and test strategies.
• Knowledge of implementing various testing methodologies, test automation tools
• Designing and documenting detailed test cases to cover all levels of tests
• Strong analytical and problem solving skills
• Excellent oral and written communication skills
• Good logical sense, strong technical skills and the ability to learn new technologies quickly

Education:

• Bachelor's (Required)

Experience:

• total work: 2 -4 years (Required)

Job Types: Full-time, Permanent

Salary: ₹60,000.00 - ₹100,000.00 per month

Urgent Hiring Alert

Greetings From INFOX Technologies,

We are seeking a full time/Part time , React.JS Developer to join our team at INFOX Technologies.

Prefers Candidates Residing Kerala

Qualification: BCA,BSC,BTECH

Experience: min 1 Year

Interested candidates can share your resume..