11+ Customer Success Jobs in Kochi (Cochin) | Customer Success Job openings in Kochi (Cochin)

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Key Responsibilities:

• Assist the buyer in selecting and sourcing apparel collections in line with the brand vision and seasonal trends.
• Coordinate with suppliers, manufacturers, and internal teams to ensure timely sample development and approvals.
• Prepare purchase orders (POs), maintain order tracking, and follow up on deliveries and quality checks.
• Analyze sales data and market trends to help optimize product assortment and inventory levels.
• Support range planning, line sheets, mood boards, and presentation materials for seasonal buying meetings.
• Monitor competitor activity and provide trend/market reports.
• Maintain accurate product data and pricing in systems (PLM/ERP).
• Communicate regularly with vendors regarding order status, pricing, and shipping.

🧵 Skills & Qualifications:

• Bachelor’s degree in Fashion Merchandising, Apparel Management, or a related field.
• 1–3 years of experience in buying, merchandising, or fashion retail preferred.
• Strong understanding of garment construction, fabric types, and fashion trends.
• Proficient in Microsoft Excel, PowerPoint, and basic Adobe Illustrator/Photoshop (preferred).
• Excellent organizational and time-management skills.
• Strong communication and negotiation skills.
• Passion for fashion and a keen eye for detail.

🎯 Key Responsibilities:

🛍️ Sales & Customer Service

• Drive store sales and achieve monthly/quarterly targets.
• Ensure a superior customer experience through high service standards.
• Monitor footfall, conversion rates, and average transaction value.
• Handle customer queries, escalations, and feedback.

👔 Store Operations

• Oversee daily store operations including opening/closing procedures.
• Maintain proper visual merchandising and in-store display standards.
• Monitor inventory levels, shrinkage, and stock replenishment.
• Ensure timely stock audits, inward & outward stock documentation.

👥 Team Management

• Supervise and train staff on product knowledge, SOPs, and service.
• Motivate the team to meet sales goals and performance benchmarks.
• Prepare and manage shift rosters, leave schedules, and manpower planning.
• Conduct performance reviews and give regular feedback.

📈 Reporting & Compliance

• Analyze store KPIs and prepare regular sales and operational reports.
• Ensure adherence to company policies, SOPs, and safety standards.
• Coordinate with HO/Area Managers for promotions, VM changes, or campaigns.
• Maintain hygiene, safety, and grooming standards for store and staff.

✅ Key Skills & Requirements:

• Graduate in any stream (MBA/Retail Management preferred for SMs).
• 2–4 years (ASM) / 5+ years (SM) in apparel or fashion retail management.
• Strong knowledge of fashion trends and customer buying behavior.
• Proficient in POS systems, MS Excel, and inventory tools.
• Strong leadership, interpersonal, and team motivation skills.
• Excellent communication and customer service orientation.
• High attention to detail and a hands-on management approach.
• Willing to work in shifts/weekends based on retail operations.

Customer Styling:

Assist customers in selecting outfits that align with their personal style, body type, and needs  

Offer suggestions on trends, colors, patterns, and accessories to create a cohesive look

2  Product Knowledge:

Maintain in-depth knowledge of the store's inventory, including new arrivals and current promotions  

o  Be well-versed in fabrics, garment care, and styling options for different pieces  

3.    Visual Merchandising:

o   Ensure the store's presentation aligns with current trends and seasonal themes  o      Work with the team to create visually appealing displays that attract and inspire customers  

4.    Customer Relationship Management:

o   Build lasting relationships with customers, understanding their style preferences for future recommendations  

o   Follow up with regulars on upcoming launches or promotions that may interest them  

5.    Sales Goals:

o   Drive sales by creating a seamless shopping experience and encouraging addons or complete looks  

     Meet personal and store sales targets by promoting items effectively  

.Net Core Developer

Experience 2+ Yrs in .Net Core/C# Responsibilities Responsible for designing and developing REST APIs using .Net Core Framework and C#. Create high-performance REST APIs for financial applications. Qualifications B.Tech/BE or MCA – May be relaxed in the case of experienced candidates.

Experience At least 2+ Years of experience as .Net Core Developer Proficient in .Net Core and C# Excellent knowledge in developing REST APIs and Entity Framework Knowledge and experience in writing SQL, SPs, and Triggers Sound knowledge in MVC frameworks and databases. Good project management skills. Good communications skills A good team player

Salary 2 -8 LPA

·        Minimum 4+ years of experience as a Fullstack Developer with expertise in Angular, React, and Golang.

·        Strong knowledge and hands-on experience in database technologies such as PostgreSQL, Redis, and Cassandra.

·        Proficiency in front-end development using Angular and React frameworks.

·        Solid understanding of server-side development using Golang and building RESTful APIs.

·        Experience with database design, optimization, and query optimization techniques.

·        Familiarity with version control systems (e.g., Git), issue tracking tools, and agile methodologies.

·        Strong problem-solving and analytical skills.

·        Excellent communication and collaboration abilities.

Ability to work effectively in a fast-paced, dynamic environment and meet project 

Responsibilities:

• Writing and maintaining the modules of Magento 2.X EE websites;
• Write clean, modular, robust code to implement the desired requirements with little or no supervision;
• Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround;
• Contribute ideas for making the application better and easier to use;
• Create reusable components, which can be configured for different projects;
• Create test plans and perform thorough quality analysis on the code before go live;
• Research on new integration and plug-in capabilities.

Roles & Responsibilities:

1. ·Manage company’s various online bidding profiles
2. ·Identifying quality lead and bringing up the projects for the company
3. ·Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
4. · Handle the initial discussions and collect the strategic information about the prospects
5. ·Understand complex project requirements and prepare proposal /bid to generate leads
6. ·Continue prospect engagement and account management throughout the sales cycle until closure.
7. ·Independently collaborate with the technical team for presentation with prospects.
8. · Scout for new bidding platforms and websites to catch out the opportunities.
9. Skill & Experience Required
10. ·       Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
11. ·       Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
12. ·       Experience with lead generation and prospect management via various online bidding platforms.
13. ·       Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
14. ·       Lead generation through LinkedIn, database, and other social networks would be an added value.
15. ·       Ability to handle the sales independently or as part of a team.
16. Education: Degree/ any diploma

Experience: 1- 3 years

Salary: negotiable

.