11+ Customer Success Jobs in Chandigarh | Customer Success Job openings in Chandigarh

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Manage all online activities pertaining to sales on leading e-commerce portals such as Amazon, First Cry, Flipkart, Big Basket, Gofers and Nykaa, Purplle, Myntra etc. Coordinate with various e-portals to prepare a plan for periodic sales increments. Should be an expert in cataloguing (Listings, A+, Variations) and order processing. Should have problem-solving skills when it comes to account health / Catalogue health. Design a strategy to increase sales and visibility at different websites. In coordination with logistics to ensure proper supply at different warehouses. Keep a check on warehouse stock and provide estimated sales requirements to the production team to avoid a shortfall in stock. In the need market, combo and discount strategy is to be designed for getting maximum sales. Meet up with marketplace agencies to get maximum visibility and sales volume. Ensure 360-degree operational efficiency up to the dispatch of goods from the warehouse. Well-versed in dealing with e-commerce category managers for product placement and visibility. Excellent Written and Oral Communication skills. Qualification: Any Graduate/Post Graduate Experience: 4 - 5 Years 

As a business development manager, you'll need to: • research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets • seek out the appropriate contact in an organisation • generate leads and cold call prospective customers • meet with customers/clients face to face or over the phone • foster and develop relationships with clients • understand the needs of your customers and be able to respond effectively with a plan of how to meet these • think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business • work strategically - carrying out necessary planning in order to implement operational changes • draw up client contracts - depending on the size of company, this task may be completed by someone else or agreements may not be as formal • have a good understanding of the businesses' products or services and be able to advise others about them • ensure staff are on board throughout the organisation, and understand the need for change and what is required of them • train members of your team, arranging external training where appropriate • discuss promotional strategy and activities with the marketing department • seek ways of improving the way the business operates • attend seminars, conferences and events where appropriate • keep abreast of trends and changes in the business world. If your business development role is more sales orientated, you may also: • help to plan sales campaigns • create a sales pipeline • increase sales of the business • carry out sales forecasts and analysis and present your findings to senior management. • develop the business sales and marketing strategy. Skills You'll need to have: • an excellent telephone manner for making initial contact and for ongoing communication with customers and business associates • interpersonal skills for building and developing relationships with clients • written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills • IT skills, including the use of spreadsheets • teamworking skills and a collaborative approach to work • decision-making skills • the ability to multitask and prioritise your workload • project management and organisational skills • the ability to motivate yourself and set your own goals • negotiating skills • the ability to think strategically • the ability to analyse sales figures and write reports • a flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment • initiative and the confidence to start things from scratch

Key responsibilities:

1. Use a personalized and need-based selling approach to consult and convert prospective customers into paid customers for Byju's premium

2. Understand the core learning needs of students through conversations with parents and align program offerings accordingly via phone, email, and text

3. Address customer objections in a consultative manner to successfully close sales

Who can apply

1. Candidates fluent in English & Hindi languages

2. Candidates willing to work from the office

3. Candidates should have a laptop

4. Candidates below the age of 30

5. No regular students allowed

Salary

Probation: Duration: 3 months

Salary during probation: ₹16,000 /month

After probation:

Annual CTC: ₹ 7,00,000 - 8,00,000 /year

Experience with Microsoft Exchange Server and Office365. 

  Working experience in VMWare/Hyper-V.

  Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding

  Sound understanding of DNS, DHCP, Active Directory servers.

  Excellent troubleshooting and analytical skills.

  Hands-on experience on Backups

  Desktop troubleshooting experience

  hands-on experience on Firewalls.

• 8+ years of experience building Web applications, APIs, Service based platforms
• Excellent command on Java/J2EE and/or Spring/Hibernate
• Strong command over REST based services and micro-services
• Good knowledge of databases such as MySQL
• Good knowledge of creating and maintaining Dev ops infrastructure on AWS or similar platforms
• Good knowledge of code repo software such as git and build management tools

Job Description:

• Develop, test, and maintain applications to specified designs & standards in Laravel.
• Develop & implement modern web services using service-oriented architecture, RESTful APIs, and SOAP.
• Write and execute unit tests.
• Implement front-end interfaces & experiences with modern HTML/CSS/jQuery.
• Test, troubleshoot, and optimize application components for maximum speed, security, stability, and scalability.

Skills & Experience:

• 4+ years of experience in Laravel.
• Experience in Core PHP using MVC Architecture.
• Ability to write APIs including Restful APIs.
• Knowledge of database operations with MySQL/MariaDB, Stored procedures.
• Knowledge of front-end technologies (HTML5, CSS3, JavaScript, jQuery, etc.).
• Knowledge and experience of OOPS.
• Knowledge of engineering practices like CI-CD.
• Strong documentation, communication, and team collaboration skills.
• Working knowledge of Lumen (preferred).
• Must have full knowledge of latest version of Laravel & PHP

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