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Client Success & Support Executive
Client Success & Support Executive
K One Ventures's logo

Client Success & Support Executive

K One Ventures's profile picture
Posted by K One Ventures
0 - 1 yrs
₹1L - ₹3L / yr
Bhubaneswar
Skills
Microsoft Excel
Troubleshooting
Project coordination
Customer Success
Client Management

Job Description:


  1. Work with customers via phone, mail, and in-person meetings.
  2. Handle client enquiries and concerns, and assess priority issues.
  3. Develop an in-depth understanding of the software and its features and recommend steps to optimize it
  4. Incorporating user input to suggest new modules and features to serve the client better
  5. Help the organisation find alternative usages and applications of the existing software and newer versions with major tweaks and find alternative market segments outside the current market
  6. A responsible job requires the person to take the initiative and understand the software explain it to users and also train them
  7. Involving backend staff from our team to complete the school/client data upload in strict timelines
  8. Excellent phone etiquette.
  9. Outstanding communication skills, both verbal and written
  10. Strong people skills.
  11. Knowledgeable in Microsoft Office
  12. Detail-oriented
  13. Work well independently
  14. Exceptional service skills
  15. Responsive, dependable, and must have high emotional intelligence
  16. Better verbal and oral communication skills


Benefits


  1. Paid sick time
  2. Paid time off


Schedule


  1. Day shift


Supplemental Pay


  1. Overtime pay
  2. Performance bonus


Note: Expected Start Date: 1/08/2025 (As soon as possible)

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About K One Ventures

Founded :
2016
Type :
Products & Services
Size :
20-100
Stage :
Profitable

About

K One Ventures is a Technology Services Start-Up formally Recognized by Government of India - DIPP12489. Interests in multiple verticals like School (k12 seg-ment), Colleges, Restaurants, Airlines, Online testing for retail users. The key differentiator is the Services model (SAS), brilliant User Interface & quick support.


SchoolBellQ*: SchoolBellQ* All Managed service, ready to use: Numerous automation services to improve their internal efficiency and operations. Managed Services' Model: Trained & dedicated resources provided at school premises for all essential school administration function.


Take Any Test:

Our Online test solutions comes packed with AI (Artificial Intelligence) based Auto Proctoring with an option to switch to auto-proctoring anytime. It has ability to compose randomised tests from the same question bank ensuring users get different question papers and yet confirming to same parameters as decided by the examiner.


HR Infinity: Human Resources Management System (HRMS) envisages automating transaction relating to personnel matters. HRMS software will act as the definite solution to run all the HR management operations of your company.


Recruit Eazy: Our algorithms based on key drivers of vacancies for each level and profile is capable of giving the vacancie sto be filled. In addition to the logic based vacancies, our system allows to create vacancies manually also. Manual vacancies may be required in case of expansion or addition of new departments which are currently not reflected in the drivers used in algorithm.


IoTs: We also have demonstrated capability to work with IOT (Internet of Things) and integrate them with our automation systems like RFID cards, Biometric Attendance & Live Bus tracking through GPS integration


Social Media Tracking: We have also built an very progressive social media tracking system that helps organisation elicit cooperation from there internal team/employees to increase engagement of their Employees on the official social media posts Facebook, Twitter, Instagram and Linked in.


Feedback Management:

  • A comprehensive feedback system with a world-class app for capturing & processing all types of service feedback
  • Design & Customize questionnaires anytime effortlessly
  • Engage patrons, connect on social media
  • Marketing Promotions: Leveraging transactions history for revenue yielding promos
  • Reduce silent customer churn
  • Payment options on Table (NFC & OCR)
  • Service support, Incisive insights & Analytics to detect & address RCA.
  • Reach out unhappy customers rating services as low due to poor experience.


Lead Management:

  • Digital Marketing combined with lead management in a multiple counsellor environment.
  • Verified leads through OTP Combines the power instant online tests
  • Real-time lead transmission to counsellors on SMS & email to reduce TAT & get higher conversions.
  • Auto lead allocation based on counsellor performance
  • Campaign Performance analysis to evaluate channel effectiveness


Visitor Management:

  • A complete visitor management solution, features with:
  • Capture & verify incoming visitor photograph
  • OTP based authentication
  • Building & Syncing the accurate database of visitors
  • Optional Approval from the visited person
  • Pre-appointment exemption
  • Storage & Retrieval of Records
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Candid answers by the company

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🏢 What Does K One Ventures Do?

K One Ventures is a Government of India-recognized technology services start-up (DIPP12489) that provides customized digital solutions across diverse sectors including schools (K-12), colleges, restaurants, airlines, and online testing for retail users.


The company stands out for its Service-as-a-Software (SaaS) model, user-friendly interfaces, and exceptional support. It delivers fully managed services and automation-driven platforms tailored to operational needs.


🔧 Key Offerings:

  • SchoolBellQ*: A managed school automation platform offering trained on-site resources and end-to-end automation for school administration and academic efficiency.
  • Take Any Test: An AI-powered online examination platform with auto-proctoring, randomized question generation, and secure, scalable testing for institutions and individual users.
  • HR Infinity: A comprehensive Human Resource Management System (HRMS) automating all HR operations, from attendance to employee records and payroll.
  • Recruit Eazy: A vacancy prediction and recruitment automation tool using smart algorithms and manual overrides for customized hiring workflows.
  • IoT Integrations: End-to-end automation via IoT devices such as RFID, biometric attendance, and live GPS-based bus tracking integrated seamlessly with their systems.
  • Social Media Tracking: A robust internal employee engagement tool that encourages staff interaction and sharing of official posts across platforms like LinkedIn, Facebook, Instagram, and Twitter.
  • Feedback Management: A feature-rich feedback solution enabling customizable surveys, customer engagement, marketing insights, and detailed analytics to track service quality and sentiment.
  • Lead Management: A smart CRM-like system combining digital marketing, OTP-based lead verification, auto-allocation to counsellors, and real-time tracking for improved conversions.
  • Visitor Management: A secure and efficient visitor tracking system with photo capture, OTP verification, approval workflows, and centralized visitor data management.


🌟 In Summary:

K One Ventures enables organizations to streamline operations, engage smarter with users, and unlock growth through custom-built automation systems, real-time analytics, and fully managed technology solutions.

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Shubham Vishwakarma

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