Product Manager

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹16,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, chat, and email
• Resolve customer issues with empathy and professionalism
• Book services and update customer records accurately
• Follow up on pending queries and ensure timely resolution
• Coordinate with internal teams to ensure smooth service delivery
• Maintain a positive, customer-first attitude at all times

Requirements:

• Good communication skills (Hindi & English)
• Basic computer knowledge and typing speed
• Ability to handle pressure and multitask
• Previous experience in customer service is a plus, but freshers can also apply
• Must be comfortable working weekends with a weekday off

Benefits:

• Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
• Growth opportunities in a fast-growing startup
• Comfortable work environment near metro connectivity

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required: 

• At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

• Providing technology leadership, vision, and passion to the product team.
• Working closely with the product management team and engineering team to transform customer needs into product engineering architecture and initiatives.
• Responsible for defining and implementing solid product engineering best practices and processes to guarantee results for product delivery.
• Take ownership and drive technology initiatives in the organization.
• Manage the product architecture design and reviews, review platform test automation, and DevOps Practises.
• Recruiting and mentoring a team of world-class developers.
• Provide the Delivery and Support teams with technical advice and support.

• Should have a strong technical background in product development and the complete software development life cycle.
• Coding skills are mandatory and we’re looking for someone who is technology agnostic and can jump in where needed. Our current tech stack scales across various technologies and platforms: JAVA, Ionic/Angular, IOS, Android, PHP and Python among others.

• Flexible, adaptable to the challenging pace of identifying and adopting new technologies.
• Have a strong sense of ownership and motivation to make our product successful.

• Result-oriented with a strong sense of drive and driven technology initiatives in previous jobs.

• Must have experience in building teams, identifying and mentoring talent, and working on architecting and building large-scale products.
• Must have an excellent understanding of the current web and mobile app technology landscape.
• The ideal candidate should have 12+ years of experience in software engineering with at least 8-10 years in product development. 
• Last position as an technical owner of a product engineering team with at least 15 people.
• A Bachelor’s degree or better, preferably in Computer Engineering, from a reputed college/university.
• Excellent verbal and written communication skills.

Designation: Tech Lead

● Location: Bandra West, Mumbai, India

● Position Type: Full-time, Permanent

Company Description

Brown Living (www.brownliving.in) is a platform focused on making Sustainable Living Easy, Accessible, and Affordable. As India's first plastic-free marketplace, we promote a sustainable and earth-friendly lifestyle. Our team curates a wide range of everyday-use products that are

ethically sourced and promote minimal waste. We support artisan groups and sustainable brands dedicated to creating a positive environmental impact. Through our platform, we are building India's largest ecosystem for sustainable living and empowering artisans, women entrepreneurs, and innovators to combat plastic pollution.

Role Description

The Tech Lead is responsible for providing technical leadership and direction to the technology team. This role involves overseeing technology projects, setting the technology strategy, and ensuring the smooth operation of digital assets. The ideal candidate will have a strong technical

background and the ability to translate business requirements into technical solutions.

Key Responsibilities:

■ Lead and manage the technology team (currently outsourced).

■ Oversee all technology-related projects and initiatives, ensuring timely delivery and adherence to quality standards.

■ Develop and implement the technology strategy and roadmap aligned with business goals.

■ Manage the development, maintenance, and optimization of the website, e-commerce platform, and other digital assets.

■ Ensure technology solutions are scalable, reliable, secure, and compliant with industry standards.

■ Collaborate with cross-functional teams to understand their technology needs and provide effective solutions.

■ Stay up-to-date on emerging technologies and industry trends to identify opportunities for innovation.

Key Result Areas (KRAs):

● Successful delivery of technology projects within budget and timeline.

● Improved website and e-commerce platform performance and user experience.

● Enhanced system reliability, security, and scalability.

● Effective collaboration with cross-functional teams to meet business objectives.

● Development and implementation of a robust technology roadmap.

● Increased efficiency and productivity of the technology team.

Required Qualifications and Skills:

● Bachelor's degree in computer science engineering, or a related field.

● Proven experience in a technical lead role.

● Strong technical expertise in web development, e-commerce platforms, and related technologies.

● Ability to translate business requirements into technical solutions.

● Excellent project management and organizational skills.

● Strong leadership and team management abilities.

● Problem-solving and analytical skills.

● Ability to stay up-to-date with emerging technologies.

● Tech Stack:

○ Frontend: Angular 18

○ Backend: Nodejs

○ Database: MySQL

○ AWS: S3, ECS, Lambda etc

Note: This role offers an exciting opportunity for a young professional who is passionate about technology and making a positive impact in the sustainability space. Based in Mumbai, India, the successful candidate will join a collaborative and passionate team dedicated to driving innovation and positive change at Brown Living.

How to Apply:

Interested candidates can apply online via the job application form available here - https://docs.google.com/forms/d/e/1FAIpQLSdgb8MMrZX0STJb1Nt63jizdYccAxTQWbAmFAt4YcoAJBJlmg/viewform

Read More:

1. Website - https://brownliving.in/

2. About Brown Living’s Mission & Vision - https://brownliving.in/pages/about-us

3. Meet the Brown Living Team - https://brownliving.in/pages/our-team

4. Work with Us - https://brownliving.in/pages/work-with-us

5. The Brown Lens Curation Method - https://brownliving.in/pages/the-brown-lens

6. Brown Living’s Impact - https://brownliving.in/pages/our-impact-plastic-free-carbon-neutral-shopping

Requirement:

- Must have 5+ years Drupal programming experience.
- Good experience in Drupal 7 and 8 implementations.
- Good understanding of MY SQL and relational databases.
- Should have a good understanding of OOPs concept and latest features.
- Should have an understanding of Design Patterns like Singleton, factory, etc.
- Should have at least worked on MVC frameworks like CodeIgniter,CakePHP, Laravel.
- Good understanding of web technologies
- Good understanding of front-end development HTML5, CSS3, JavaScript, Jquery skills.
- Good Git version control knowledge.
- Contribution to open source community.
- Experience in Drupal 7 of 5+ years.
- Good with RDBMS & writing custom SQL
- Drupal API experience
- Must have PHP, JavaScript, AJAX, HTML and CSS experience
- Should be able to code as per Drupal standard coding
- Should be well versed with implementation and configuration of most commonly used modules
- Experience with CSS Frameworks such as Twitter Bootstrap. Communication Responsibilities:
- Deliver engaging, informative and well-organized presentations.
- Strong command of English language (both verbal and written).
- Resolves and/or escalates issues in a timely fashion.

Other Skills

• Disseminate technology best practices.
• Work with senior developers in adoption of new technologies within our Technology practice
• Good team player with ability to lead multiple technical teams.
• Excellent relationship building skills.
• Ability to work under pressure with a solid sense for setting priorities.

We are looking for a senior software engineer (Senior PHP Developer) to join our team. We are based on Bangalore in HSR Layout. 

Primary Skills : PHP, SQL. Having a strong grasp of Object-Oriented Programming (OOP)

Experience : Mid to Senior level (5 to 10 years)

Location : Bangalore, India

It also helps if you have one or more of the skills below :

• JavaScript
• Vue.js (or other modern front-end framework)
• Headless CMS
• Rest APIs
• Docker
• Linux
• experience with web services
• experience with CMS development

>>We develop headress CMS kuroco (product) and RCMS (product) with our Japanese partner, Diverta (https://www.diverta.asia/">https://www.diverta.asia/). This product is already established, with thousands of clients in Japan, including some major corporations.

>>We develop the product to add functions, write test cases, & add front-end/mobile app functionality (DevOps).

Product Details –

https://kuroco.app/">https://kuroco.app/

https://www.diverta.asia/">https://www.diverta.asia/

Nature of work/tasks :

– We develop products with web-service customizations as per end-client requirements.

– We have regular projects as well as a wide range of challenging projects such as those in the fields of deep learning, etc.

Salary – commensurate with experience & ability (higher than industry standard)

Work hours – 160 hours per month

Timings – flexible, between 9 AM-9 PM on weekdays (Saturday & Sunday holiday)

There is a system of leave encashment for engineers who worked more than the specified time.

***This is a full time job.***

This is not for a complete remote position, it is hybrid (At office 50% / Work from Home <after probation> 50%).

Please feel free to contact us.

Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.

Role: Program Manager (Amar Chitra Katha Project)

Job Description

Who are we looking for?

We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.

Duties/ Responsibilities:

The Program Manager will be responsible for 

• Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction

• End to end training in content,learning system,operations and implementation

• Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners

• Coordinating kitting ,packing and transportation of materials to and from venues.

• Creating,Updating and maintaining a learner and parent database across all venues

• Creating schedules across venues and communicate the same to facilitators,parents,learners

• Rescheduling of classes at venues as required

• Observing the classrooms and documenting the observations for mentoring facilitators

• Conduct meetings with facilitators and teams to discuss the observations from classroom observation

• Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to  Leo & Mike team for appropriate interventions in content and program improvement

• Initiating appropriate interventions wherever required with respect to learner and parent issues

• Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators

     Requirements

• Bachelor's degree in any discipline

• Effective interpersonal and communication skills

• Sound knowledge on Project Management

• Proven experience to manage a team

• Problem Solving and troubleshooting skills

• A positive and proactive attitude

• Ability to take constructive feedback and work on it

• Proficiency in all Microsoft Office applications

     Details

• Compensation: Rs.40,000/- per month(6 month contract which may be extended)

• 1 paid leave per month

About Us       

ACK Alive (Amar Chitra Katha)

ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century. 

Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.

Leo & Mike 

Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.