Looking for customer support executive who can handle calls, emails & online chats for shycart.com
Chargebee is redefining the way businesses think about the relationships that power their subscriptions The relationships that power subscriptions might be built in Sales, and nurtured in Support, but they are reinforced in the everyday interactions that a customer has with a business. Chargebee is a subscription management and billing solution that makes these everyday interactions effortless, so businesses can be certain that every aspect of their customer experience, big and small, lives up to their vision. The world is responding. Chargebee enables 5,000 customers in 50+ countries around the world, processing over 700 million dollars in transactions every year. Chargebee is helping businesses give their users a subscription experience they can be proud of.- We need engineers who can build solutions - Part subscription billing educators, part recurring revenue consultants, and part Chargebee advocates, the Support team bridges the gap between the solution that Chargebee is building and the problem that the world is solving with it. - Bringing a technical understanding to support, customer solution engineers help customers get the most value can they can out of Chargebee. - Building a solution means - Asking incisive questions - So we- re attacking the root of a problem. Going deep so that we know the - why- behind every request means we- re never offering perfunctory solutions. - Being proactive about problems - So our solutions work in the long term. With the understanding that businesses are ever evolving, solving problems so that solutions work six or twelve months down the line means seeing more than a few steps ahead. - And never saying no - So our customers are always happy. It's not always the case that Chargebee can address a problem directly, but that doesn- t mean a solution isn- t possible with a little bit of creativity. - We hope you- ve got- Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need. You will need: - An impeccable set of communication skills.- People skills. You will be a customer's window into Chargebee. - The patience to see a problem through, even if a solution doesn- t always seem possible. - The flexibility to make sure there's always someone for a customer to chat with.- Between two and five years of experience either building a product or working in customer support. - On a typical day you might- Grapple with support tickets - Primarily, the support team helps customers get all that they can out of Chargebee. Working on support means developing a deep understanding of a customer's problems and pain points and expressing complete mastery over Chargebee so it can be tailored to suit the need of the hour.- Engage with the product and engineering teams - The support team works closely with the the engineering team and product teams, forwarding requests, feedback on experience, and tweaks to existing features.- Research new developments in SaaS and SaaS products - Apart from a command over Chargebee, excellence in support also means developing and maintaining an understanding of the subscription business playing field, including the ins and outs of subscription billing, web APIs, and what it takes to grow an online business. - Give customer perspective a voice- Speaking to new and existing customers every day means our support executives develop a unique understanding of how to meet customer need. An insight that is invaluable to engineers building and ideating through new features. - You- ll have an opportunity to develop an understanding of online business, to hone your communication skills, and work with a team that never gives up on a customer, ever.
About the company JetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India. The Role We are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space. Requirements Marketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus. Perks Offer 1. Becoming a leader of your own skill set and interest 2. Exposure to understand market opportunities and contribute directly to growth of company 3. Learning 10X times more than what you know now 4. We will provide great work environment and challenging work. 5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours
We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)
Chargebee is a PCI Level 1 certified recurring billing platform for subscription based SaaS and eCommerce businesses. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc. around the world to let you automate recurring payments. Being a customer solution engineer for Chargebee means working with customers from the get-go - understanding their pain points, offering business intelligence, and customizing Chargebee to suit their every need.