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Customer Success Jobs in Chennai

Explore top Customer Success Job opportunities in Chennai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Director - Product/Project Implementation
Director - Product/Project Implementation

Founded 1999
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Chennai
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14 - 20 years
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Best in industry20 - 50 lacs/annum

Job Description :   - This role is responsible for Implementation, one of the most critical phases in a client's life cycle.   - We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.Responsibilities :- Take proactive ownership of regional implementation health.- Create scalable processes and definitive scope around implementation services- Implement systematic processes for tracking and reporting on the implementation status- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output- Direct the activities of the implementation team to meet client needs and create successful partnerships- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.- Own execution of the roll-out within the allotted implementation timeframe- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase- Provide support to Account Executives & Sales Engineers during the Sales cycle- Ability to speak knowledgeably on all technical integration options available within an implementation- Facilitate hand-off from Sales to Implementation - Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed- Monitor the progress of each account at a deeper level- Ensure all metrics are accurate and up-to-date- Advocate customer needs/issues cross-departmentally- Understand and manage escalations efficiently and appropriately- First point of contact for all inquiries on project status from executive leadership- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed- Partner with global teams on solutions, process enforcement, and overall regional healthQualifications :- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports- Bachelor's degree;- Previous experience as a Manager, Implementation for enterprise software- Proven track record of successful implementation with enterprise clients- Highly developed project management skills- Ability to influence and guide clients through complex implementations- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team- Demonstrated presentation and client-facing skills- Superior presentation skills; experience with presenting to C-level Executives- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners- Analytical skills to determine root causes and develop solutions- Understanding of sales, marketing, client relations roles, and their interdependence- Demonstrated ability to adapt to a fast-paced and changing the technical environment- Self-starter seeks out challenges- Flexible

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Director - Product/Project Implementation
Director - Product/Project Implementation

Founded 1999
Products and services{{j_company_types[2 - 1]}}
{{j_company_sizes[4 - 1]}} employees
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Location icon
Chennai
Experience icon
14 - 20 years
Experience icon
Best in industry20 - 40 lacs/annum

Job Description :   - This role is responsible for Implementation, one of the most critical phases in a client's life cycle.   - We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.Responsibilities :- Take proactive ownership of regional implementation health.- Create scalable processes and definitive scope around implementation services- Implement systematic processes for tracking and reporting on the implementation status- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output- Direct the activities of the implementation team to meet client needs and create successful partnerships- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.- Own execution of the roll-out within the allotted implementation timeframe- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase- Provide support to Account Executives & Sales Engineers during the Sales cycle- Ability to speak knowledgeably on all technical integration options available within an implementation- Facilitate hand-off from Sales to Implementation - Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed- Monitor the progress of each account at a deeper level- Ensure all metrics are accurate and up-to-date- Advocate customer needs/issues cross-departmentally- Understand and manage escalations efficiently and appropriately- The first point of contact for all inquiries on project status from executive leadership- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed- Partner with global teams on solutions, process enforcement, and overall regional healthQualifications :- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports- Bachelor's degree;- Previous experience as a Manager, Implementation for enterprise software- Proven track record of successful implementation with enterprise clients- Highly developed project management skills- Ability to influence and guide clients through complex implementations- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team- Demonstrated presentation and client-facing skills- Superior presentation skills; experience with presenting to C-level Executives- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners- Analytical skills to determine root causes and develop solutions- Understanding of sales, marketing, client relations roles, and their interdependence- Demonstrated ability to adapt to a fast-paced and changing the technical environment- Self-starter seeks out challenges- Flexible

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Customer Happiness Executive
Customer Happiness Executive

Founded 2014
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Chennai
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0 - 2 years
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Best in industry3 - 4 lacs/annum

You will be part of a team which is the "True North" of the organization. Patience and Empathy come naturally to you. You handle customer escalations like a pro following the existing processes and thinking of solutions which can prevent such escalations in the future. You empathize with customers and keeping them happy at all times is a given statement! Soft Skills: Should be able to understand and appreciate that chaos/randomisation is the only constant at a startup. Should be a passionate self-starter; ready to get their hands dirty Should envision and manage the growth of tech vertical to complement business growth Should have clarity in thought and articulation. Prior experience of high energy and intense environments - would be a plus Technical Skills: Troubleshooting skills with problem solving ability Prior experience in customer service would be an added plus Customer service experience in Travel industry - would be an added plus Proficiency in excel across pivot and basic functions - would be an added plus Working knowledge of Cloud applications like Google sheets, Doc and Drive

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Telugu Speaking Community Manager
Telugu Speaking Community Manager

Founded 2018
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Ahmedabad, Chennai
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0 - 3 years
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Best in industry1 - 2 lacs/annum

We are looking for a Telugu speaker to serve our Telugu speaking users. Bitmesh.com is an online cryptocurrency asset exchange platform which allows people to buy and sell bitcoin cash, bitcoin and other mainstream crypto assets through OTC and spot exchange, also people can take a loan using crypto asset as collateral. Responsibilities involve the following: 1. Interact with our Telugu speaking users to solve their problems using our products. 2. Grow and manage local online and offline Bitmesh communities. Moderate the local Bitmesh forums, social platform and chat groups(such as twitter, facebook and most popular local social networking apps) and interact with the community to increase positive engagement. 3. Explore new community friendly platforms to facilitate the expansion of Bitmesh local user base and influence. Assist in organising online and offline events and meet-ups 4. Assist with Bitmesh Angels recruitment and bonding. 5. Help with translations and proofread content Share market feedback and user suggestions with relevant functional teams in HQ. 6.Stay informed on trends in local market and digital technology Requirement: Business level fluency in English and native level fluency in Telugu Outgoing Personal Characteristics Proven community management experience with strong leadership and emotional intelligence. Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) Good understanding of cryptocurrency related terminologies and trends and have a liking for crypto cultures. Be able to work flexibly and stretched hours to interact with the crypto community as frequently as possible.

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Head of Customer Happiness
Head of Customer Happiness

Founded 2016
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Chennai
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2 - 4 years
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Best in industry4 - 6 lacs/annum

The candidate should have: - worked in Finance company - implemented / Supervised Credit screening, Customer service, Repayment application - supervised a team of 50+ people - worked on ISO certification - ability to manage costs - drive unit cost down - manage vendors - process risk management

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Mukesh Bubna
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Custom support executive - shycart.com
Custom support executive - shycart.com

Founded 2012
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Chennai
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0 - 1 years
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Best in industry1.2 - 1.5 lacs/annum

Looking for customer support executive who can handle calls, emails & online chats for shycart.com

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Vivek Raja
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Tech Support Engineer
Tech Support Engineer

Founded 2000
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Chennai
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1 - 3 years
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Best in industry3 - 6 lacs/annum

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)

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