
At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!

About StarApps Studio
About
Building software to help e-commerce businesses sell better
Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.
Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.
We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.
As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!
Tech stack


Candid answers by the company
We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.
Product showcase
Photos
Connect with the team
Similar jobs

Backend - Software Development Engineer III
Experience - 7+ yrs
About Wekan Enterprise Solutions
Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.
Job Description
We are looking for passionate software engineers eager to be a part of our growth journey. The right candidate needs to be interested in working in high-paced and challenging environments leading technical teams, designing system architecture and reviewing peer code. Interested in constantly upskilling, learning new technologies and expanding their domain knowledge to new industries. This candidate needs to be a team player and should be looking to help build a culture of excellence. Do you have what it takes?
You will be working on complex data migrations, modernizing legacy applications and building new applications on the cloud for large enterprise and/or growth stage startups. You will have the opportunity to contribute directly into mission critical projects directly interacting with business stakeholders, customer’s technical teams and MongoDB solutions Architects.
Location - Chennai or Bangalore
- Relevant experience of 7+ years building high-performance back-end applications with at least 3 or more projects delivered using the required technologies
- Good problem solving skills
- Strong mentoring capabilities
- Good understanding of software development life cycle
- Strong experience in system design and architecture
- Strong focus on quality of work delivered
- Excellent verbal and written communication skills
Required Technical Skills
- Extensive hands-on experience building high-performance web back-ends using Node.Js and Javascript/Typescript
- Strong experience with Express.Js framework
- Working experience with Python web app development or python scripting
- Implementation experience in monolithic and microservices architecture
- Hands-on experience with data modeling on MongoDB and any other Relational or NoSQL databases
- Experience integrating with any 3rd party services such as cloud SDKs (AWS, Azure) authentication, etc.
- Hands-on experience with Kafka, RabbitMQ or any similar technologies.
- Exposure into unit testing with frameworks such as Mocha, Chai, Jest or others
- Strong experience writing and maintaining clear documentation
Good to have skills:
- Experience working with common services in any of the major cloud providers - AWS or GCP or Azure
Technical certifications in AWS / Azure / GCP / MongoDB or other relevant technologies


Job Description :
- Strong knowledge of PHP web frameworks -Laravel, CodeIgnitor
- Must have 2 years of experience in PHP Laravel or Codelgnitor
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- Thorough understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
API Lead Developer
Job Overview:
As an API developer for a very large client, you will be filling the role of a hands-on Azure API Developer. we are looking for someone who has the necessary technical expertise to build and maintain sustainable API Solutions to support identified needs and expectations from the client.
Delivery Responsibilities
- Implement an API architecture using Azure API Management, including security, API Gateway, Analytics, and API Services
- Design reusable assets, components, standards, frameworks, and processes to support and facilitate API and integration projects
- Conduct functional, regression, and load testing on API’s
- Gather requirements and defining the strategy for application integration
- Develop using the following types of Integration protocols/principles: SOAP and Web services stack, REST APIs, RESTful, RPC/RFC
- Analyze, design, and coordinate the development of major components of the APIs including hands on implementation, testing, review, build automation, and documentation
- Work with DevOps team to package release components to deploy into higher environment
Required Qualifications
- Expert Hands-on experience in the following:
- Technologies such as Spring Boot, Microservices, API Management & Gateway, Event Streaming, Cloud-Native Patterns, Observability & Performance optimizations
- Data modelling, Master and Operational Data Stores, Data ingestion & distribution patterns, ETL / ELT technologies, Relational and Non-Relational DB's, DB Optimization patterns
- At least 5+ years of experience with Azure APIM
- At least 8+ years’ experience in Azure SaaS and PaaS
- At least 8+ years’ experience in API Management including technologies such as Mulesoft and Apigee
- At least last 5 years in consulting with the latest implementation on Azure SaaS services
- At least 5+ years in MS SQL / MySQL development including data modeling, concurrency, stored procedure development and tuning
- Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
- High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
- Should be a self-starter and team player, capable of working with a team of architects, co-developers, and business analysts
Preferred Qualifications:
- Ability to work as a collaborative team, mentoring and training the junior team members
- Working knowledge on building and working on/around data integration / engineering / Orchestration
- Position requires expert knowledge across multiple platforms, integration patterns, processes, data/domain models, and architectures.
- Candidates must demonstrate an understanding of the following disciplines: enterprise architecture, business architecture, information architecture, application architecture, and integration architecture.
- Ability to focus on business solutions and understand how to achieve them according to the given timeframes and resources.
- Recognized as an expert/thought leader. Anticipates and solves highly complex problems with a broad impact on a business area.
- Experience with Agile Methodology / Scaled Agile Framework (SAFe).
- Outstanding oral and written communication skills including formal presentations for all levels of management combined with strong collaboration/influencing.
Preferred Education/Skills:
- Prefer Master’s degree
- Bachelor’s Degree in Computer Science with a minimum of 12+ years relevant experience or equivalent.


|
|
Should have a positive approach with an urge to learn new skills. Should be innovative and ready to probe into new areas of business. Should be open to learn new technologies. Should be ready to work in a team |
Should have a minimum of 4-5 years of relevant work experience. |
Required Experience : 2 to 6 Years
Technical Skillsets Required :
- 2+ years of professional software development experience
- 2+ years of object-oriented Java / J2EE development
- Full SDLC experience (requirements gathering, architecture, development, QA, etc- )
- Experience with Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring
- Experience with SOAP / REST web services
- Knowledge of SQL
- Knowledge of No SQL concepts, understanding of Solr, Redis and Mongo DB is desirable
- Understanding concepts of CDN & Content Management
- Must have worked on any one messaging solutions
- Bonus Points for micro service design and development experience
- Bonus points for any mobile development experience
- Used Agile methodology
- Experience leading or working with cross geography teams
- Bonus Points for experience working on Unix, shell scripting & Build Systems
- Experience in performance optimization is an added advantage
- Bonus points on having Hands-on Experience at least at basic level with Solr / ElasticSearch
- Knowledge on Micro-service architecture must
POSITION :
- You will be actively involved during the entire technology development lifecycle. Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support.
- Primary role in software development with object-oriented Java
- The customized solutions that you will be architecting and developing will also require knowledge and experience with spring / Hibernate, SOAP / REST, and SQL.
- Ability to learn new technologies quickly and willingness to read and digest large existing source code and take ownership on complex component or subsystem to drive improvements and re-architecture
- Work with a team of amazing developers and designers involved in the design and development of global platforms
- Invent and prototype new features, build, test and ship them to customers as SaaS, cloud based or hosted product platforms
- Drive the implementation of new technologies which improve our ability to build great customers products.
- Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.
QUALIFICATION :
- A Bachelor's degree in Computer Science (or equivalent experience)
- M-Tech or advanced degree a plus
- Hackathon participation and accolades are a plus
Job Role :
- Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.
- OPPORTUNITIES : Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open source development frameworks and methodologies - on a variety of domains like eCommerce, Logistics and fulfilment, Mcommerce and a whole lot others.
- Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
Should have strong experience with Core Javascript
Should have excellent programming skills.
Should be able to understand and appreciate the key considerations to be made during digital product development including user experience and UI
Should have strong exposure to AngularJS/NodeJS/ ExpressJS /
Bootstrap/Mongo DB/ ReactJS
Roles and Responsibility:
The developers job profile will be building and maintaining products built on MERN/MEAN stack
Provide innovative solutions to complex business problems
Coding and implementation using best practices to produce high performing/scalable/secured modules
Execute product development and prototyping







