
At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!

About StarApps Studio
About
Building software to help e-commerce businesses sell better
Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.
Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.
We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.
As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!
Tech stack


Candid answers by the company
We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.
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- Write clean code to develop functional web applications
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- Perform UI tests to optimize performance
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Job Title: Relationship Manager - CRM
Salary -upto 8 LPA
Location -Mumbai
Job Summary
We're seeking a dynamic and customer-focused Relationship Manager to join our CRM team. The ideal candidate will play a key role in maintaining strong client relationships, ensuring efficient post-sales activities, and managing collections.
Key Responsibilities
- Customer Relationship Management: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
- Collections and Follow-ups: Manage and oversee the collection process, ensuring timely payments from customers.
- Post-Sales Activation: Facilitate seamless post-sales processes, including onboarding and activation of services/products.
- Demand Letter Generation: Prepare and issue demand letters in compliance with company policies and legal standards.
- Documentation and Reporting: Prepare and manage client-related documentation, including agreements, contracts, and payment schedules.
Requirements
- Experience in real estate is mandatory
- Proficiency in Excel and data management
- Excellent communication and interpersonal skills
- Attention to detail and ability to multitask
- Strong analytical and problem-solving skills
What We Offer
- Opportunity to work with a dynamic team
- Professional growth and development opportunities
- Competitive salary and benefits package
- 5-day working week, 10am-6pm
How to Apply
If you're a motivated and experienced Relationship Manager, please submit your resume and cover letter to [insert contact information].
Hiring Hashtags
#RelationshipManagerJobs
#CRMJobs
#RealEstateJobs
#CustomerServiceJobs
#SalesJobs
#MarketingJobs
#MumbaiJobs
#JobOpening
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#HiringNow

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✅ Knowledge of DevOps practices, including CI/CD pipelines, Docker, and Kubernetes.
✅ Ability to develop Proof of Concepts (POCs) and evaluate new technology solutions.
✅ Strong problem-solving and debugging skills.
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Implement pixel-perfect UI that match designs.
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Basic Qualifications:
- 2+ years of non-internship professional software development experience
- Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
- 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.
Additional Job requirements
- BS/MS/PhD in Computer Science/Math or equivalent
- BS in computer science or related field.
- 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
- Knowledgeable in object-oriented design patterns.
- Experience building highly scalable and distributed systems
Preferred Qualifications
- Experience with service-oriented architecture and application/services development
- Passion for performance debugging and benchmarking
- Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization


Experience: 5+ Years
An Architect is a hands-on, talented, innovative, and practical individual with functional experience to design, implement and support the delivery of core products and product components.
- Capable of working under minimal direction and exercising considerable latitude, they will provide technical expertise in developing solutions to complex software engineering problems, which require frequent use of ingenuity and creativity.
- Experienced in designing application framework solutions, performing architectural analysis, and identifying issues and provide solutions for the business problems.
- Sound functional knowledge of application architecture service architecture, code modularity, data synchronisation, customisable workflow management, partner application integration and API developer frameworks.
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- Lead the design and development of new architecture and major functional upgrades for the most advanced capabilities
- Provide technical guidance and mentorship to engineers, designers, and developers.
- Engage cross-organizational teams such as Product Management, Integrations, Services, Support, and Operations, to ensure the success of overall software development, implementation, and deployment.
- Requirements:
Ideal candidate should have
- 7+ years of system implementation experience
- Experience with any of the following languages like Java / Nodejs / ROR / Python
- Expertise in micro service / Data modelling / AWS / Messaging
- Expertise in building scalable & reliable systems
- Good Experience in working with technologies like AWS, Redis,
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- Good knowledge of caching, Databases, distributed systems.
- Strong problem solving and analytical skills
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- Own our user interfaces with an eye to lightning-fast performance and a great user experience
- Implement compelling and intuitive UIs, shaping the design and feel of the product alongside our founders
- Write a significant amount of code for new and existing features
- Ship high-quality code and architecture
- Mentor engineers on the team, developing their skills and helping advance their careers
- Help shape the future of our engineering organization
Requirements
- You have been building production web applications for 5+ years and know the systems from top to bottom
- You know SQL and have significant programming experience on the frontend with React
- You have a BS/MS/Ph.D. in a scientific field or equivalent experience
- You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
- Comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter.
Bonus points
- You have backend experience building microservices
- You’ve contributed to open-source libraries and actively participate in the development community (blogging, meetups, tweeting, etc.)
- You have experience building interactive data visualizations
- You have worked in TypeScript, Java, Go
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- Should be able to define and own Key Metrics, KPIs and Targets
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- Obsession for getting pixel-perfect designs and bug-free development
- Define the Go-to-Market strategy and sales strategy for the products
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- We are looking for 4+ years of Product Management experience in consumer Products
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- Good communication skills
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