HTML/CSSAt StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
Shubham Vishwakarma
Full Stack Developer - Averlon
About StarApps Studio
About
Building software to help e-commerce businesses sell better
Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.
Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.
We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.
As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!
Tech stack
React.js
Ruby on Rails (ROR)
Amazon Web Services (AWS)Candid answers by the company
We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.
Product showcase
Photos
Company social profiles
Similar jobs
React.js
Javascript- 1 - 5 years of experience as React JS developer
- Strong proficiency in JavaScript, Typescript React, Redux, HTML5 and CSS.
- Familiarity with RESTful APIs and WebSocket communication
- Experience with responsive design and development.
- Strong hold of front-end functionalities including browser testing and debugging.
- Experience working in Agile development methodology is a plus
- Excellent communication skills and an ability to work effectively in cross-functional and collaborative teams
Work Location : Bangalore
Work mode : Work from office
Key Responsibilities :
- Ensuring monthly book closure, revenue recognition & accrual of proper costs in all categories to be in line with the internal guidelines and the statutory requirements
- Preparation of MIS reports, schedules, reports & MTM change analysis.
- Validating monthly revenues, analytical checks on system reports
- Ensure compliance of all statutory audits, internal audits & ICFR related requirements within timelines.
- Drive automation for various reports & activities.
- Collaborate with internal stakeholders for reporting requirements
- Work with the team for preparation of the monthly closure & Quarterly Audit plans
Job Requirements :
- CA with good academic records
- Systematically process, measure and verify financial and accounting information
- Analyze financial details and do value addition to business - Strong Bias for action, problem solving and ownership Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
Python* Optimize components for maximum performance across multiple devices and browsers
* Write performant REST APIs for both internal and external consumption
* Build micro services and their deployment process
* Work with problems of scale, leveraging technologies that are distributed in nature.
* Perform code reviews
- Excellent analytical and problem-solving skills
- Exposure in Python and backend development
Angular (2+)
AngularJS (1.x)React.jsHTML/CSS• 8+ years in UI Design and Development
• Degree, diploma or Certificate in Computer Science or IT.
• Extensive experience in UI Frameworks – Angular 2+ , Bootstrap , ReactJS and Advanced Java scripts
• Extensive experience in Node Js , CSS , SCSS , SASS, Typescript ,HTML5
• Experience in RESTful services.
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Solid understanding of E2E Internet application architecture including browser concepts, HTTP, REST ,AJAX, Security best practices, Performance techniques • Familiarity with source code control systems (Subversion, Git, etc) and issue tracking (JIRA etc)
• Knowledge of modern authorization mechanisms, such as JSON Web Token
JavaPython
MongoDBResponsibilities:
- Crawl the internet/intranet for issues people are facing and convert them in to stuctured data that would be consumed downstream.
- Familiar with the software development life cycle (SDLC) from analysis to deployment.
- Comply with coding standards and technical design.
- Adapts structured coding styles for easy review, testing, and maintainability of the code.
- Integrate the developed functionality and/or component into a fully functional system.
- Ensure unit and integration level verification plans are in place and adheres to the great quality of code at all times.
- Actively participate in troubleshooting, debugging and updating current live system.
- Verify user feedback in making the system more stable and easy.
- Work closely with analysts, designers, and other peer developers.
Requirements:
- Bachelor's degree in computer science or equivalent practical experience.
- Understanding of OOPS concepts, Persistence, Threading.
- Good understanding of version control system (GIT).
- Knowledgeable in data structures and algorithms.
- A background in Engineering with sound oral and written communication skills.
- 6+ years of experience working on the server-side.
- Exposure to API designing, scalable architecture, and thorough understanding of systems.
- Great database modeling skills.
- Working knowledge of Databases, both relational (such as PostgreSQL) and in-memory database (such as Redis).
- Good understanding of web stack and how all the pieces fit together.
- Experience with open-source projects.
- Experience in designing interactive applications.
.NET
C#
NodeJS (Node.js)Angular (2+)React.js
React Native
Adobe IllustratorAngularJS (1.x)NodeJS (Node.js)HTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon