Cutshort logo
StarApps Studio logo
Customer Support Specialist
Customer Support Specialist
StarApps Studio's logo

Customer Support Specialist

Santosh Singh's profile picture
Posted by Santosh Singh
1 - 3 yrs
₹5L - ₹10L / yr
Pune
Skills
Customer Support
skill iconHTML/CSS
Customer Service
English Proficiency
Content Writing
Technical support
Customer Success
Effective communication

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.


This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.


We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.



What you'll be doing:

  • Engage with customers, understand their needs, advise them, and solve their problems.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
  • Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
  • Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
  • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

  • Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
  • Outstanding written & spoken communication skills.
  • Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
  • Strong time-management and prioritization skills to work with multiple customers.
  • Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

  • Bachelor’s Degree Computer Science Related
  • Minimum 2 years of experience in a customer support role
  • Strong problem-solving skills
  • Organized and reliable self-starter who can work independently

What we offer:

  • We care about you; therefore, you'll be offered a competitive salary.
  • We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
  • Flexible holiday policy to help you plan your vacations better.
  • Performance-based rewards and incentives.


For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio


This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About StarApps Studio

Founded :
2016
Type :
Product
Size :
0-20
Stage :
Profitable

About

Building software to help e-commerce businesses sell better


Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.


Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.


We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.


As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!

Read more

Tech stack

skill iconReact.js
skill iconRuby on Rails (ROR)
SQL
skill iconAmazon Web Services (AWS)

Candid answers by the company

What does the company do?
What is the location preference of jobs?

We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.

Product showcase

Swatch King's logo
Swatch King
Visit
Enhance your Shopify Variants with Swatch King, featuring Color Swatch Slider, Variants with price, Variant Image Swatch, Dropdown, Hide Out of Stock Variants, Confirm Size Selection, etc.
Read more
Variant Image Automator's logo
Variant Image Automator
Visit
Our apps are completely risk-free to try, they don't make any changes to your theme and come with a free trial period. These apps support all the themes and can be customized for your needs.
Read more
Variant Descriptions King's logo
Variant Descriptions King
Visit
Show different product information of the selected variant like size chart info, color details, care instructions, technical details, etc
Read more
Variant Title King: Color, SKU's logo
Variant Title King: Color, SKU
Visit
Change Product Title (Product Name) based on selected variant options. Clearly specify which variant the customer has selected & help them make confident decisions.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Shashank Agrawal
Profile picture
Shubham Vats

Company social profiles

linkedin

Similar jobs

Unstudio AI
Ayush Dubey
Posted by Ayush Dubey
Gurugram
2 - 5 yrs
₹12L - ₹18L / yr
skill iconNodeJS (Node.js)
skill iconPython
skill iconAmazon Web Services (AWS)
skill iconPostgreSQL
DevOps
+1 more

We are looking for a skilled Backend Developer with strong experience in building, scaling, and optimizing server-side systems. The ideal candidate is proficient in Node.js, FastAPI (Python), and database design, with hands-on experience in cloud infrastructure on AWS or GCP.


Responsibilities:


Design, develop, and maintain scalable backend services and APIs using Node.js and FastAPI


Build robust data models and optimize performance for SQL and NoSQL databases


Architect and deploy backend services on GCP/AWS, leveraging managed cloud services. 


Implement clean, modular, and testable code with proper CI/CD and observability (logs, metrics, alerts)


Ensure system reliability, security, and high availability for production environments


Requirements:


2–5 years of backend development experience


Strong proficiency in Node.js, FastAPI, REST APIs, and microservice architecture


Solid understanding of PostgreSQL/MySQL, MongoDB/Redis or similar NoSQL systems


Hands-on experience with AWS or GCP, Docker, and modern DevOps workflows


Experience with caching, queueing, authentication, and API performance optimization


Good to Have:


Experience with event-driven architecture, WebSockets, or serverless functions


Familiarity with Kubernetes or Terraform



Job Location: Gurugram, Haryana, India

Industry: Artificial Intelligence

Read more
Reqroots
at Reqroots
7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Chennai
2 - 5 yrs
₹5L - ₹10L / yr
SQL server
SQL Server Integration Services (SSIS)
SQL Server Reporting Services (SSRS)

#HiringNow

We are looking "MSBI Developer" for Reputed Client @ Chennai Permanent Role.

Experience: 2 - 5 Yrs

Roles & Responsibilities:

• Have good knowledge SSIS & SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.

• Strong in Business Intelligence (BI) and Other reporting tool

• Strong in RDBMS concepts.

• Hands on experience in SSIS / SSRS Projects.

• Capable of troubleshooting common database issues

• Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations

• Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.

• Tuning T-SQL queries to improve performance.

• Refine and automate regular processes, track issues, and document changes

• Hands on experience in TFS & Agile process is added advantage.

Qualifications:

• Bachelor or Master degree in Computer Science, Engineering or a related subject

• Proven Software Development experience of 2-3 Years in designing and developing applications using SSIS and SQL Server

• Extensive Knowledge: SQL Server Integration Services (SSIS) / SQL Server/ SSRS , Any reporting development knowledge, Data Modelling

• Strong in RDBMS and Writing SP / Functions

• Minimum 2-3 years’ experience working in SQL Server development activity and SSIS/SSRS development or above.


Read more
Bebetta
Ankita F
Posted by Ankita F
Bengaluru (Bangalore)
2 - 3 yrs
₹10L - ₹20L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava

BeBetta is a social sports betting platform based in India, redefining the way fans engage with sports. BeBetta offers a gamified sports betting experience, allowing users to bet on live matches, challenge friends, and win rewards—all without spending real money. Our platform is designed to foster a passionate community of sports enthusiasts, enhancing the excitement of every game.


Summary:

Are you a sports fan eager to break into the exciting sports engagement space? As an Intermediate Android Developer at BeBetta, you'll gain invaluable experience building a rapidly growing app that's changing the way fans experience their favorite games.


Responsibilities:


• Implement new features and enhancements, working closely with senior team members.

• Collaborate across design, product, and engineering teams to create intuitive and engaging user experiences.

• Proactively identify and resolve performance bottlenecks and code issues.

• Stay up-to-date on emerging Android development trends and technologies.


Qualifications:


• 2+ years of experience developing Android apps using Kotlin and Java.

• Solid understanding of Android UI frameworks, layouts, and best practices.

• Experience with RESTful APIs and data handling.

• Familiarity with version control systems (preferably Git)

• A keen interest in sports and a desire to build fan-centric features.

Read more
Helps travellers discover & book the most incredible tours
Helps travellers discover & book the most incredible tours
Agency job
via Qrata by Rayal Rajan
Bengaluru (Bangalore)
2 - 6 yrs
₹16L - ₹45L / yr
skill iconReact.js
skill iconJavascript
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)

Software Engineer - Frontend

 

Experiencing the world we live in is fundamental to our collective happiness and progress as a society. Headout’s mission is, and will always be, to unlock this happier world by connecting amazing in-person experiences with people all over the globe, giving them the opportunity to be entertained, educated and inspired. We are evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. By combining delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations, our single minded focus is on solving a huge basic human problem: how do we have a good time? On this mission, we've already served 7M+ guests from 190 countries who have headed out to an experience with us. While building scale that drives $200M+ in annualised sales, we hit profitability that is such a rarity on the back of our superior model.

As travel and in-person experiences recover, Headout is playing a critical role in our return to our way-of-life. With pent-up demand, generation and digitisation of experiences having been pushed forward by a decade, there is no better time to build than NOW.

We at Headout, like to solve real-world problems in the simplest & most elegant manner possible. We're seeking Frontend Engineers with the ability and passion for building solutions to people-centered problems that are created at the intersection of human behavior and technology. We also love folks who have a sense of humor and know how to have fun. ;-)

👩💻 The Role

  • Craft the front-end architecture, develop our core features, and collaborate with our Product & Design teams to build something useful and beautiful.
  • Build slick UI interfaces to provide the best user experience.
  • Get your hands dirty with cross-platform architectural challenges, new frameworks, design patterns, and technologies.
  • Build and contribute to open-source libraries and components.

🌟 Our Dream Engineer

  • A penchant for learning and building with new technologies and frameworks.
  • A knack for writing the most performance optimized code along with it being modular and scalable.
  • No challenge is too big to solve; love thinking product and excited to ideate & build stuff all by yourself.
  • You're interested in being an early employee at a growing company, with the influence and responsibility that entails.
  • You have broad and deep knowledge across a variety of contemporary technologies.

💝 We like

  • 2+ years of experience developing front-end platforms preferably in a high-growth startup.
  • Solid hands-on experience with Javascript ES5 and ES6.
  • Experience with NodeJS, Typescript, browser dev-tools etc.
  • An opinion and preferably hands-on experience of CSS in JS vs old school style of writing CSS.
  • Experience developing responsive designs using open source frameworks or even better, an attempt at your own framework.
  • Solid understanding of how the web works and it's underlying communication protocols.
  • People who give up anything to optimize that animation that they just created.
  • Nice to Haves: An interest in UX, travel, local experiences & hospitality.
Read more
Coimbatore
4 - 6 yrs
₹5L - ₹8L / yr
skill iconPython
skill iconFlask
skill iconAmazon Web Services (AWS)
skill iconDjango
Pyramid
+3 more

·        Should have 5 to 6 years of work experience as a Python Developer

·        Expertise in at least one popular Python framework (like Django, Flask or Pyramid)

·        Knowledge of object-relational mapping (ORM)

·        Familiarity with front-end technologies (like JavaScript and HTML5)

·        Should have completed B.E/B.Tech. /MCA in any field.

·        Good problem-solving skills and Team spirit.

·        Writing scalable code using Python programming language.

·        Testing and debugging applications.

·        Developing back-end components.

·        Integrating user-facing elements using server-side logic.

·        Assessing and prioritizing client feature requests.

·        Integrating data storage solutions.

 

Read more
Inevitable Infotech
Abhishek Srivastava
Posted by Abhishek Srivastava
Lucknow
4 - 8 yrs
₹3L - ₹8L / yr
Oracle EBS
Accounts receivable
Account Management
Oracle Procurement
Automation
+1 more
Expertise:

Oracle EBS (R12) covering Financial Modules: Payables, Receivables, Assets, GL, Inventory, Cash Management, Expenses, Project, Procurement, Contract and Revenue automation module
Read more
Fragma Data Systems
at Fragma Data Systems
8 recruiters
Evelyn Charles
Posted by Evelyn Charles
Remote, Bengaluru (Bangalore), Hyderabad, Chennai, Mumbai, Pune
8 - 15 yrs
₹16L - ₹28L / yr
PySpark
SQL Azure
azure synapse
Windows Azure
Azure Data Engineer
+3 more
Technology Skills:
  • Building and operationalizing large scale enterprise data solutions and applications using one or more of AZURE data and analytics services in combination with custom solutions - Azure Synapse/Azure SQL DWH, Azure Data Lake, Azure Blob Storage, Spark, HDInsights, Databricks, CosmosDB, EventHub/IOTHub.
  • Experience in migrating on-premise data warehouses to data platforms on AZURE cloud. 
  • Designing and implementing data engineering, ingestion, and transformation functions
Good to Have: 
  • Experience with Azure Analysis Services
  • Experience in Power BI
  • Experience with third-party solutions like Attunity/Stream sets, Informatica
  • Experience with PreSales activities (Responding to RFPs, Executing Quick POCs)
  • Capacity Planning and Performance Tuning on Azure Stack and Spark.
Read more
Carbynetech
at Carbynetech
3 recruiters
Sahithi Kandlakunta
Posted by Sahithi Kandlakunta
Hyderabad
3 - 9 yrs
₹6L - ₹8L / yr
PowerBI
DAX
MDX
Windows Azure
Databricks
+1 more
Should have Experience in building and delivery of dashboard and analytics solutions using Microsofts Power BI and related Azure data services.
Should have Business Intelligence Experience in a data warehouse environment
Should have good experience in writing Power Query, DAX, MDX for complex data projects
Good on Rest Services including the API documentation.

Should have Experience authoring, diagnosing, and altering SQL Server objects and T-SQL
queries

Should have worked on Tabular models in Azure Analysis Services or SSAS

Should have Experience in Microsoft Azure Platform
Read more
Cloudesign Technology Solutions
neha mhaprolkar
Posted by neha mhaprolkar
Andheri, Mumbai
2 - 4 yrs
₹4L - ₹7L / yr
skill iconLaravel
skill iconPHP
Jasmine (Javascript Testing Framework)
Agile/Scrum
  • Vast knowledge of PHP programming concepts.
  • Hands-on experience on object-oriented PHP, MVC design pattern and Laravel 5+ PHP Framework.
  • Good understanding of Relational Database and normalization concepts.
  • Should be hands-on with CSS, HTML (Responsive Web Design), JavaScript, jQuery & AJAX.
  • Good communication skills; both verbal as well as written.
  • Ability to work in a fast-paced environment, and manage time efficiently to meet project timelines
  • Ability to work well independently, or with remote teams
  • Creative and efficient problem solver.

Good to have : 
  • Experience in Agile Software Development projects
  • Experience in writing Unit Testing cases (PHPUnit, PHPSpec, Behat)
  • Capable to perform code reviews and provide code to optimize performance of the application.
Read more
Hurix Systems
at Hurix Systems
3 recruiters
Mohit Yadav
Posted by Mohit Yadav
Mumbai
0 - 1 yrs
₹1L - ₹2L / yr
SQL
Application Support
sql queries
product support
production support
• Provide application support. • To communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied. • Develop interfaces to load data into targeted database and extract data from flat files. • Created Tables, Constraints, Indexes, Triggers, Cursors, Ref Cursors, anonymous blocks, sequences etc. • Tune SQL queries using EXPLAIN PLAN, Hints and SQL*Plus Auto trace report for query optimization • Use Collections, Bulk Binding, Materialized Views, Packages and Dynamic SQL • Applied Tuning and Optimization, Normalization in the database design • Acknowledge client issues within SLA • Debugging issues and finding the root cause • Comfortable to work in night day-night on rotation • Communication with client
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos