HTML/CSSAt StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.
This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.
We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.
What you'll be doing:
- Engage with customers, understand their needs, advise them, and solve their problems.
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
- Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
- Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
- Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
- Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.
Professional Competencies
- Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
- Outstanding written & spoken communication skills.
- Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
- Strong time-management and prioritization skills to work with multiple customers.
- Good Understanding of web technologies like HTML & CSS
Desired Skills & Experience
- Bachelor’s Degree Computer Science Related
- Minimum 2 years of experience in a customer support role
- Strong problem-solving skills
- Organized and reliable self-starter who can work independently
What we offer:
- We care about you; therefore, you'll be offered a competitive salary.
- We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
- Flexible holiday policy to help you plan your vacations better.
- Performance-based rewards and incentives.
For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio
This might change your life. Well, maybe not, but it'll be worth it.
Apply right away!
Shubham Vishwakarma
Full Stack Developer - Averlon
About StarApps Studio
About
Building software to help e-commerce businesses sell better
Our company is dedicated to helping e-commerce merchants sell better through innovative software solutions. With a deep understanding of the e-commerce industry and a commitment to quality, we have developed a suite of products that improve the shopping experience for 100 million buyers worldwide every day.
Our passionate team of 15 is more than just a workforce; we're a family, growing together to better support our diverse range of over 25,000 global clients, from spirited startups to seasoned enterprises.
We've made our mark in the e-commerce world with our top-rated applications on the Shopify App Store, but our true pride lies in our inclusive, dynamic, and empathetic work culture. Here, every voice matters, every idea fuels growth, and every team member plays a crucial role in our collective success. Dive into the heart of our company ethos by exploring our culture book [https://cdn.starapps.studio/files/StarApps+Culture+Book.pdf] and see how we’re not just a company, but a community.
As the e-commerce landscape flourishes, we're not just keeping pace; we're setting the rhythm. We're on the lookout for individuals who are not just looking for a job, but a journey; a chance to make a real, heartfelt impact in this exciting industry. Be part of a journey that’s not just about growth, but about belonging, innovation, and shaping the future of e-commerce. Let's embark on this thrilling adventure together!
Tech stack
React.js
Ruby on Rails (ROR)
Amazon Web Services (AWS)Candid answers by the company
We build softwares for e-commerce businesses powered by Shopify. Our tools are designed to increase the store's sales and help merchants run their online store more efficiently.
Product showcase
Photos
Company social profiles
Similar jobs
PHP
NodeJS (Node.js)
JavaAmazon Web Services (AWS)Strong Senior Backend Engineer profile
Mandatory (Experience 1) - Must have more than 6+ YOE in Software Development
Mandatory (Experience 2) - Should have strong backend development experience in any backend language - Java, Javascript (NodeJS), Go, PHP (PHP experience is preferred)
Mandatory (Core Skill 1) - Must have Experience in any databases - MySQL / PostgreSQL / Postgres / Oracle / SQL Server / DB2 / SQL
Mandatory (Core skill 2) - Experience with async workflows and messaging queues such as( RabbitMq, Kafka, Message Broker / Queue, Google Pub / Sub, Kinesis etc)
Mandatory (Core Skills 3) - Experience in Cloud - AWS / Google Cloud / Azure
Mandatory (Company) - Product Companies only
Mandatory ( Education) - BE / BTECH / MCA
.NET
C# Proficiency in creating PBI Reports & VB.net based windows Applications with expertise in Excel,
MS Access and VB with minimum 4-to-7-year experience.
Minimum 3 years of experience of managing an automation teams (.Net)
Experience with SQL/MS Access queries and database management
Experience in Designing the Power BI reports.
Analytical mind with a problem-solving aptitude
Graduate in any stream
Hands on experience on designing, developing, and maintaining VB.NET based WINDOWS
Application.
Creating and maintaining data for reporting.
Requirement gathering from clients and stakeholders for creating new reports.
Knowledge and skills for tools such as Microsoft Azure, AWS etc will be preferred.
Knowledge of Reporting Tool like Power BI, Tableau etc. will be added advantage.
Excellent written and verbal communication skills in English.
Key Responsibility Areas (KRA) – HR Generalist
1. Recruitment & Onboarding
- Coordinate end-to-end recruitment processes (job postings, sourcing, screening, interviews, offers).
- Liaise with hiring managers to define role requirements and selection criteria.
- Conduct reference checks and background verifications.
- Ensure smooth onboarding and orientation of new hires.
2. Employee Engagement
- Develop and implement employee engagement activities and initiatives.
- Conduct periodic employee feedback surveys and support action planning.
- Organize team-building and recognition events to foster a positive workplace culture.
3. HR Operations & Compliance
- Maintain employee records and HRIS data accurately and confidentially.
- Prepare employment letters, contracts, and documentation.
- Ensure compliance with labor laws and internal policies.
- Assist in audits and statutory reporting.
4. Performance Management
- Support the implementation and monitoring of performance appraisal systems.
- Coordinate performance review cycles and assist managers with evaluation processes.
- Track and report on performance trends and support interventions as needed.
5. Training & Development
- Identify training needs in consultation with managers and teams.
- Coordinate training programs, track participation, and evaluate effectiveness.
- Maintain a calendar of learning and development activities.
6. Payroll & Benefits Administration
- Assist in payroll preparation by collecting and verifying attendance and leave records.
- Handle employee queries related to salaries, benefits, and deductions.
- Support administration of insurance, PF, ESI, and other statutory benefits.
7. Employee Relations
- Act as a point of contact for employee concerns and grievances.
- Ensure timely resolution and escalate issues where necessary.
- Promote a harmonious and inclusive workplace environment.
Data AnalyticsWe are looking for a skilled and detail-oriented Data Analyst – Data Scientist (DA-DS) to join our team. This hybrid role involves analyzing large datasets to extract insights, build predictive models, and support data-driven decision-making. You’ll work closely with cross-functional teams to transform raw data into actionable insights using statistical techniques, data visualization, and machine learning tools.
C#HTML/CSSDot Net Developer
Skills Required: -
- Excellent understanding of object-oriented programming concepts
- excellent logical and analytical skills
- Full stack developer with strong understanding with MVC, .NET Core, C#. SQL Server, SSRS, Bootstrap Crystal Reports & Report Tools good Knowledge
- Excellent Knowledge of MVC architecture
- Understanding of Agile methodologies
- Excellent knowledge of relational databases and SQL Server
- Good knowledge of Solid principle and design pattern
- Candidate should be able to troubleshoot single handedly
- A good Team performer and able to execute the project/task independently too.
- Familiarity with architecture styles/APIs (REST, RPC) Working in any programming language with exposure to Web services /REST API/Third Party Integration.
- Candidates must know how to work with HTML, XML, JavaScript/JQuery, Self-driven and ability to work independently. Committed and result oriented
.NET Developer Responsibilities:
- Utilizing Microsoft's .NET infrastructure to create software solutions that meet clients' requirements.
- Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
- Reformulating existing code to ensure adherence to stipulated guidelines.
- Checking your code to detect and remedy errors and omissions.
- Testing your outputs to ensure that they are in excellent working order.
- Ensuring that outputs are visually appealing, user-friendly, and engaging.
- Deploying developments and monitoring uptake by the target audience.
- Using clients' feedback to inform the creation of subsequent versions of each development.
- Remaining abreast of coding and technological changes that will impact your work.
.NET Developer Requirements:
- Degree in web design, software engineering, or similar.
- Prior experience as a .NET Developer.
- In-depth knowledge of .NET infrastructure.
- Advanced proficiency in C#, F#, or VB.NET; preferably all three.
- Capacity to use SQL or Oracle with ease.
- A flair for creating well-presented software that is technically sound.
- Outstanding analytical, problem-solving, and communication skills.
- Excellent organisational and time management skills.
- Self-driven, flexible, and innovative.
Ruby on Rails (ROR)
RubyReact.js
AngularJS (1.x)and Rails framework along with PostgreSQL database. Someone who is passionate
about coding and loves to work in an ongoing challenging environment. You will be part
of a talented software team. You have to consistently deliver in a fast paced
environment and should be more than willing to build software that people love to use.
Key Responsibilities
The individual role that you’ll play in our team:
● Developing large multi-tenant applications in Rails.
● Understanding Rails best practices and religiously introducing those to our
codebase.
● Knowledge on how to do effective Refactoring.
● Ability to write unit tests and following those practices religiously.
● Working closely with the Product managers and UX team.
● Helping QAs to write automated integration tests.
● Staying up-to-date with current and future Backend technologies and
architectures.
Read the ‘Skills and Experience’ section, it is not the usual yada yada, you’ll be
asked specific questions on these.
Skills and Experience
● Ruby on Rails architecture best practices
● Knowledge on the latest versions on ROR
● Strong OOP knowledge in Ruby.
● Asynchronous Networking in Ruby
● Designing RESTFul HTTP APIs using JSON-Schema or JSON API (jsonapi.org).
● Ability to architect and develop API only backend
● Experience in using ActiveRecordSerializer
● Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
● How to use RSpec
● Rails Security Best Practices
● PostgreSQL and Rails.
● SQL concepts like Joins, Relationships etc.
● Understanding DB Partition strategies.
● Knowledge about refactoring ActiveRecord Models (read this - “7 Patterns to
Refactor Fat ActiveRecord Models”).
● Understanding scaling strategies for a high-traffic Rails applications (2 million+
requests a day).
● Background Job processing using Redis and Sidekiq
● Experience in using Amazon Web Services (AWS) tools.
● Writing automated Deployment Scripts using Capistrano, Ansible etc.
● Sending emails in Rails
● Knowledge in Linux and Git is mandatory
Job Description:
- Experience as a Web Methods Developer with both MFT and JDBC adapter
experience
- Experience in Web Methods Integration 9.x, 10.x/above.
- AS2 transmission with partners.
- Working experience in webMethods designer, Integration Server, Web Services
(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter,
Web Methods Test Suit and MQ Adapters.
- Hands on building BPM and TN integrations. Must have built process models in
deployed them till production.
- Hands on CAF. Must have built custom pages on CAF and deployed then till
production.
- Knowledge on Scrum methodology.
- Basic Fundamental understanding, logical reasoning, problem solving approach.
- Excellent communication.
- Good Problem Solving approach
Primary Skills :
- Experience as a Web methods Developer with both MFT and JDBC adapter
experience
- RESTful service development
- In-depth ESB knowledge
- Experience in SAP adapters
We are hiring for MBA Marketing Freshers/experienced with Engineering graduates from Electrical, Mechanical OR Electronics stream to work with our Product Management team.
- Primary role will be helping our customers to understand product requirement for software, and Electronics products.
- It will also involves creating technical specifications and product description for online presentation.
You will get to work on new and disruptive technologies as how to commercialise the products and to fetch business in th services sector too.
Key Skills:
Intermediate MS Office/Internet.
Good research and logical skills.
Good Communication Skills
Ready to travel extensively
Job Location : Hyderabad
JavascriptReact.jsHTML/CSS
Vue.js
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon