Customer Support Specialist

Dear Candidate,

We have an urgent opening for SAP FICO Consultant.

Experience: 7+ yrs

Location: Hyderabad, Bangalore , Pune

Thanks & Regards,

Minakshi Soni

Executive-Talent Acquisition 

Rigel Networks Pvt. Ltd

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

As part of the Mobile SDK Engineering team at Flyy, here are some things you can expect:

• Take ownership and be responsible for what you build - no micromanagement
• Work with customer success team to enable Flyy customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
• Explore the latest in topics like Mobile development, SDK, iOS, Android, tvOS various mobile hybrid frameworks and share with the team and more importantly, have fun while you work on scaling Flyy.

Skills Required :

• Minimum 1 years experience in iOS Development
• Minimum 6 months or 1 year of experience in Native Mobile Development
• Minimum 6 months or 1 year of experience in React-Native/Flutter framework
• Should be thorough with different architectures used in Mobile Development
• In-depth knowledge and understanding of Android/iOS framework:
• Multithreading concepts
• Persistent data storage
• Rest APIs Implementation
• Should know the internals of the mobile build and distribution processes
• Ready to learn and develop in any cross-platform frameworks
• Should be able to capture bottlenecks and improve them without or little supervision
• Awareness of Secure Development process and practices
• Awareness on Information Security concepts and Best Practices

Good to Have:

• Knowledge of other cross-platform frameworks i.e., Cordova, Unity, etc
• Experience in working and shipping SDKs/plugins

Sizzle.gg is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar front-end engineer that can work closely with UI/UX designers and continuously improve our site.  

You will:

• Work closely with UI/UX designers and the management team to make iterative enhancements to the website, using React, HTML & CSS
• Keep iterating and improving our client video player in React and Meteor.js
• Run numerous A/B tests on the website design, layout, color scheme, button placement, images/videos, and other objects to optimize time on site and conversion
• Create other online assets in similar style, such as HTML emails, ad landing pages, and more
• Work closely with marketing and management team to ensure successful adoption of the app, and make iterative changes to make them more user-friendly
• Work with the rest of the engineering team (back-end engineers, AI engineers) to optimize the user experience across both the site and the apps

You should have the following qualities:

• Must be an expert in React.js, HTML5, HTML, CSS, and related web technologies.  Ideally also have expertise in Meteor.js.
• Must have expertise in Bootstrap and have built responsive websites with high polish
• Familiarity with AWS environments
• Excited about working in a fast-changing startup environment
• Have a point of view on designs, usability, and delivering what the user wants
• Willingness to learn rapidly on the job, try different things, and deliver results
• Ideally a gamer or someone interested in watching gaming content online
• Looking for someone in Bangalore or willing to relocate

Job description for react js developer

In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

- To ensure success as a React.js Developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class React.js Developer should be able to design and build modern user interface components to enhance application performance.

React.js Developer Responsibilities :

- Meeting with the development team to discuss user interface ideas and applications.

- Identifying web-based user interactions.

- Writing application interface codes using JavaScript following React.js workflows.

- Developing and implementing front-end architecture to support user interface concepts.

- Documenting application changes and developing updates.

React.js Developer Requirements :

- Bachelor's degree in Computer Science, Information Technology, or a similar field.

- In-depth knowledge of JavaScript, CSS, HTML and front-end languages.

-Familiarity with code versioning tools such as Git, SVN, and Mercurial popular frontend development tools, CI/CD tools, DevOps.

- Excellent troubleshooting skills.

Job Responsibilities:

Experience: 8 Yrs to 12 Yrs

1. Hands-on expertise on performing Application pen testing (Mobile(Android, IOS),networking, web application pen testing),
2. Should worked on IOT,AWS,Application Penetration Testing, Reverse Engineering, source code review, CI/CD Pipeline
3. have done any submission on Bug crowd or Bug Bounty.
4. have developed tools or scripts for web pen test on GitHub.
5. Certified on OSCP
6. Threat Modeling
7. Network scan in stealth mode or simple scan using Nmap and Burp suite

Implement security measures which monitor and protect sensitive data and systems from infiltration and cyber-attacks.

Developing different ways to solve the existing threats and security issues.

Configuring and implementing intrusion detection systems and firewalls.

Security product development, testing, and implementation.

Responsible for security technology research, penetration testing, and vulnerability scanning.

Please follow the below inputs.

The shift will starts from 03:00 PM to 12 AM (fixed for few months),

OSCP certification(Not mandatory, preferable)

Below are the primary key skills:

Total Application Security Experience:

Total Security Architecture Experience:

IOT(optional)

MOBILE

WEB

AWS(Mandatory)

NETWORKING

THREAT MODELS

Job Description:-

• Develop and execute recruiting plans.
• Network through industry contacts, association memberships, trade groups, social media, and employees.
• Develop and track goals for the recruiting and hiring process.
• Coordinate and implement college recruiting initiatives.
• Handle administrative duties and recordkeeping.
• Collect data on cost per hire and time-to-hire.
• Screen applicants to evaluate if they meet the position requirements.
• Work with hiring managers to create job descriptions.
• Conduct regular follow-up with managers to determine the effectiveness of recruiting plans and implementation.

• Develop a pool of qualified candidates in advance of need.
• Research and recommend new sources for active and passive candidate recruiting.
• Advertise job openings on the company’s careers page, social media, job boards and internally.

Requirements

• Proven work experience as an HR Recruiter or similar role.
• Familiarity with Applicant Tracking Systems and resume databases.
• Experience with sourcing techniques.
• Understanding of referral programs.
• Solid verbal and written communication skills.
• Sound judgement.

• Own our user interfaces with an eye to lightning-fast performance and a great user experience
• Implement compelling and intuitive UIs, shaping the design and feel of the product alongside our founders
• Write a significant amount of code for new and existing features
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Help shape the future of our engineering organization

Requirements

• You have been building production web applications for 5+ years and know the systems from top to bottom
• You know SQL and have significant programming experience on the frontend with React
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• Comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter.

Bonus points

• You have backend experience building microservices
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, meetups, tweeting, etc.)
• You have experience building interactive data visualizations
• You have worked in TypeScript, Java, Go

• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team. 
• Prepare and maintain all applications utilizing standard development tools 
• Develop backend data services and contribute to increasing existing APIs 
• Ability to act individually in a complex and fast-paced environment
• Closely work with the Product and QA teams to ensure smooth delivery 
• Participate in solution designing with Tech leads and Systems Architects
• Document the development process, architecture, and standard components
• Coordinate with co-developers and keep project manager well informed of the status of development efforts 
• Keep abreast of new trends and best practices in web development 

• BE/BTech or some equivalent academic stance. 

• 2-5 years’ experience 
• A confident, self-starter, team player with drive, enthusiasm, and excellent interpersonal, communication, and negotiation skills 
• Ability to manage yourself and be a self-starter. 

• Great people skills to closely work with other teams. 
• Strong in establishing systems & processes 
• Expertise in Laravel, MySQL, and Git 
• Thorough in Object-oriented concepts 
• Knowledge of Restful Web services 
• Understanding of web applications
• Working knowledge of one or more caching, queuing systems in desirable
• Familiarity with AngularJs or React is a big plus 
• Excellent problem solving 
• Can-do attitude 

• IMMEDIATE JOINEE.
• Work with other engineers to develop and test tools and applications used by team on daily basis
• Play a significant role in the ongoing evolution and refinement of current tools and applications
• Triage, troubleshoot, escalate and provide resolution to production issues.
• Reproduce, document and escalate product defects to the Engineering Team.
• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers.
• Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
• Identify and escalate priority issues that need immediate attention.
• Collaborate with cross functional teams which requires strong presentation skills and attention to details
  
  
• BA/BS degree in Computer Science or related technical field or equivalent work experience. MS degree is preferred.
• 9+ years development experience in JAVA (using OO Design and Analysis, Design Patterns, etc.)
• High experience in Java 8 Required.
• 4+ years’ experience building highly scalable, distributed and reliable Restful Web Services using Spring, Jersey, etc.
• Should have knowledge on Cloud applications preferably on AWS.
• Knowledge on building Front end applications using JavaScript, AngularJS, HTML5, CSS3.
• Experience with relational DBs like MySQL and NoSQL Database like MongoDB, Solr/Lucene will be a plus.
• Experience with Tomcat, Jax-RS, REST, JPA, IntelliJ, Groovy, Hibernate is must.
• Experience with build technologies like Gradle, Jenkins will be a plus.
• Experience with Test Driven Development using TestNG/Junit testing frameworks.
• Experience working with version control like GIT.