About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Customer Experience Executive
Location: Prabhadevi, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems.
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO
About Burgundy Hospitality pvt ltd
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We are looking for an experienced Java Full Stack Developer with
expertise in Angular to join our dynamic development team. The ideal candidate will
have a strong background in both front-end and back-end development, with a
focus on delivering high-quality, scalable, and maintainable software solutions. As a
Java Full Stack Developer, you will be responsible for designing, implementing, and
maintaining software applications throughout the entire development lifecycle.
Responsibilities:
- Design, develop, and maintain scalable and responsive web applications using Java, Spring Boot, and Angular.
- Collaborate with cross-functional teams to understand project requirements and translate them into technical specifications.
- Implement and maintain RESTful APIs to support front-end and mobile applications.
- Write clean, efficient, and well-documented code following best practices.
- Work with UX/UI designers to implement visually appealing user interfaces.
- Perform code reviews to ensure code quality and adherence to coding standards.
- Troubleshoot, debug, and resolve software defects and issues in a timely manner.
- Stay updated on emerging trends and technologies in Java and Angular development
Qualifications:
- Education criteria mandatory Btech/Mtech/MCA
- Proven experience as a Full Stack Developer with expertise in Java and Angular.
- Strong proficiency in Java, Spring Boot, HTML, CSS, and JavaScript.
- Experience with front-end frameworks such as Angular (Angular 6+).
- Knowledge of RESTful web services and API design.
- Familiarity with databases (e.g., MySQL, PostgreSQL, MongoDB).
- Version control systems (e.g., Git) and build tools (e.g., Maven, Gradle).
- Experience with agile development methodologies.
- Excellent problem-solving and communication skills.
Our new vision “Reimagining a better-shared world” and mission “Bringing human expertise to tech for delivering purposeful solutions that amplify value” is at the heart of our transformation approach, powered by cloud, platform mindset, and engagement. Our motto “Let’s make digital change happen” is our commitment to empower our clients to succeed in this digital world. While our values – integrity, teamwork, the pursuit of excellence, committed, customer-centric, and thought-leadership, defines our character and behavior.
This person MUST have:
Node JS, REST, Mongo DB
Experience:
Min 3 year experience
Position: Full Stack Developer
Location: Remote
Experience: 2-3 Years
.Net Core, Angular / AngularJS, PL/SQL is must
Skill Set:
- .Net Core, Angular JS - skills are a must
- Must have done WebAPI's.
- Implemented single Sign on - added advantage
- A bit of Pl/sql or Sql is an added advantage
- Must be aware of Agile Methodologies
- Must be aware of code versioning tool like GitHub/Bitbucket
- Exposure to tools like JIRA/Confluence is an added advantage
- Must be aware of Dependcy Injection pattern
About us
Job Description
- Liaise with clients and other stakeholders involved to determine and document the Scope of the project.
- Create project plans from the scope.
- Define the objectives, goals, timelines, and milestones.
- Track project plans to ensure milestones are met on a consistent basis.
- Work closely with the client POC / Project Manager, clients and the internal project team ensuring effective exchange of information so that the project is delivered on time and within budget.
- Draft proposals for existing clients (addendum or additional scope) and new clients (RFP’s).
- Work closely with the management team to improve existing processes. Provide support to Business Development efforts and build long term relationships with both new and existing clients.
- Communicate project status with management, team members and other stakeholders on an ongoing basis. Manage changes to the scope, schedule, costs, and timelines for the project.
- Be responsible for reporting to the management of the health and profitability of the project.
Requirements
- Being able to comprehend project financials, profit and loss, and the ability to create and adhere to a project budget.
- Furthermore, learning to lead is essential. Communicating clearly (face-to-face and in writing) and resolving conflicts are just some of the particularly useful leadership skills.
- Finally, team-building skills are great to have, since a project manager qualifications doesn’t only guide a project—they’re responsible for their team. Motivating the team to communicate and collaborate, and boosting their morale, are tasks a project manager will likely find themselves doing.
Benefits
Responsibilities
- Write “clean”, well-designed code
- Produce detailed specifications
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute in all phases of the development lifecycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
Requirements
- Proven software development experience in PHP
- Understanding of open source projects like Joomla, Drupal, Wikis, osCommerce, etc
- Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
- Good knowledge of relational databases, version control tools and of developing web services
SiteRecon is looking for an Engineering Leader who can visualize the nuts and bolts of the product architecture and bring it to life. You will be responsible for leading the engineering team and contributing to product conception from an engineering standpoint. You will also be the thought leader for engineering in the team.
You will lead the development of new smart web applications and you will be mainly involved in the development of our platform (SiteRecon). You will be working in an exciting environment alongside people with tremendous ambition. You will have the freedom to implement your own designs & solutions. You will be working together with the core team of SiteRecon - all graduates from IITs working at the cutting edge for the past few years, CEO, CPO, and CDS.
Role and Responsibilities:
- Ensure high-quality customer experience through our products.
- Hiring and retaining engineering teammates.
- Inculcate a culture where high-quality engineers can thrive and grow.
- Contribute to product conception from an engineering perspective.
- Take complete, end to end ownership of development and production pipelines of internal tools and consumer-facing products.
- Ensure high performance, reliability, and availability of hosted deep learning and geoprocessing services.
- Translate high-level tasks and product requirement documents into technical design documents and scalable, maintainable and readable codebases.
- Develop and implement high and low-level system design for engineering projects.
- Develop scripts and set up the infrastructure for monitoring and logging for all deployed software.
- Coordinate with internal teams to understand data processing pipelines and provide technical solutions.
- Effectively lead teams of junior developers and ensure high code quality through code reviews, automated linting, etc.
- Represent engineering team before stakeholders outside SiteRecon (users, investors, job candidates)
Does This Sound Like You?
Must Haves:
- 3+ years of experience in the backend (preferably Django), frontend and software design and architecture.
- Experience with DevOps technologies such as Docker, Kubernetes, Jenkins or CI/CD.
- Knowledge of messaging services like Apache Kafka, RabbitMQ.
- Understanding of cloud services like AWS and GCP.
- Experience working at a startup that scaled while you were there.
- Experience managing a team, converting product requirements into engineering sow.
Good To Haves:
- Experience with PostGIS or any other geo-database.
- Understanding of Geographic Information Systems and related terminologies.
- Experience in developing production versions of deep learning applications.
Candidate attribute (Culture Fit):
- Comfortable operating in a constantly changing and fast-paced environment.
- A passionate, driven individual who can achieve results through both, independently and teamwork and collaborative approaches.
- Have a strong work ethic and natural ownership ability.
Responsibilities
Analyze user engagements (e.g. click-through and bounce rates)
Report on web traffic from all social media
Build and support SEO strategies, including optimizing keywords in content marketing projects
Identify the habits of our online customers and suggest ways to reach a broader audience
Maintain a cohesive strategy across all platforms to increase our brand awareness
Coordinate with our digital team and the Marketing department to design advertising campaigns
Ensure timely responses to customers and followers’ queries and comments
Advise other employees on their social media activity (e.g. how to respond to comments and questions by customers and what to share on personal or company accounts)
Research how emerging social networks and features can benefit our company
Requirements:
Previous work experience as a Social Media Analyst, Social Media Coordinator, or similar role
Hands-on experience with social media platforms and digital marketing campaigns
In-depth understanding of SEO, keyword research, and Google Analytics
Experiences with social media management tools, like Buffer and Hootsuite
Familiarity with online content (experience with WordPress and content management systems preferred)
Ability to identify target audience preferences and trends
Excellent communication skills
Time management and multitasking skills
Additional qualifications in digital technologies or social media management will add plus points in your performance.