
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Customer Experience Executive
Location: Prabhadevi, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems.
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO

About Burgundy Hospitality pvt ltd
About
Similar jobs


Job Title: Software Development Engineer 2 (SDE 2) – React / Next.js / React Native
Location: Remote
Job Type: Full-TimeAbout the Role
We are looking for a passionate and skilled SDE 2 with strong experience in React.js and Next.js, and an eagerness to contribute to mobile app development using React Native. As a core member of our frontend team, you'll play a critical role in building scalable web applications and delivering a seamless mobile experience.Responsibilities
- Design, develop, and maintain complex frontend applications using React.js and Next.js
- Collaborate with designers and backend engineers to implement responsive, high-quality UI/UX
- Participate in architectural decisions and contribute to improving development workflows
- Contribute to the development of cross-platform mobile apps using React Native
- Write clean, maintainable, and well-tested code
- Perform code reviews and mentor junior engineers as needed
- Stay up to date with the latest trends and best practices in frontend and mobile development
Requirements
- 3–5 years of experience in software development, with a focus on frontend technologies
- Strong proficiency in React.js and Next.js
- Good understanding of JavaScript, TypeScript, and modern frontend tooling (Webpack, Babel, etc.)
- Experience with state management libraries (Redux, Zustand, Recoil, etc.)
- Familiarity or hands-on experience with React Native or willingness to work on mobile apps
- Knowledge of RESTful APIs and frontend-backend integration
- Experience with Git and modern CI/CD pipelines
- Excellent problem-solving, debugging, and analytical skills
- Strong communication and team collaboration abilities
Nice to Have
- Experience with SSR and performance optimization in Next.js
- Familiarity with native mobile development (Android/iOS)
- Knowledge of testing frameworks like Jest, React Testing Library, Detox, etc.
- Experience with app deployment to App Store / Play Store
Position: Finance & Account Manager
Job Type: Full-Time
Location: Mumbai
Job Overview:
This position will play a pivotal role in driving the company's finance department functions. You will lead a team & responsible for overseeing financial operations, strategic planning, and compliance within the company.
Responsibilities:
- Responsible for all accounting matters such as AR, AP, GL to ensure the accounting books accurately reflect the company's financial position in accordance with GAAP/Ind-AS.
- Controlling Accounts Payable and Account Receivables.
- Responsible for implementing Finance Policies set by the management/Corporate Office.
- Hands-on experience with accounting software. Taking care of all the functions of finance operations.
- Strong control over revenue through various means and channels and reconciliation
- Working knowledge of GST India provisions for input credit, HSN/SAC codes, tax rates, invoicing rules, GST monthly, Yearly filings, and 2B reconciliations.
- Day-to-day banking operations and fund planning & reporting to management.
- Working knowledge of TDS provisions, including the different sections under which TDS is deducted, TDS returns, and various TDS rates. Experience in quarterly and yearend E-TDS filings.
- Statutory compliances, including verification, calculation payment & filing of returns, e.g., GST, TDS, etc.
- Possess strong work ethics and good interpersonal and communication (written & oral) skills.
- Good analytical skills, embrace challenges & changes, initiative, and have a positive working attitude.
Preferred Qualifications:
- Chartered Accountant with 2+ years of experience in core accounting & finance managerial role in an IT/Technology/SAAS firm
- Industry Type: IT Services & Consulting
- Advance Excel Knowledge is must
About Us:
Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally. Backed up by investors from Silicon Valley, Info Edge Ventures, and BEENEXT Asia, we are headquartered in Mumbai, India.
QuickSell:
QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today over 7000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders with objectives like dynamic product showcase and ordering booking over WhatsApp. For more details, check out our website: https://quicksell.co/
DoubleTick:
DoubleTick is a mobile-first conversational CRM built on top of WhatsApp Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloging,chatbots, and role-based access. For more details, check out our website: https://doubletick.io/
Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.

- Minimum of 2 years of hands-on experience in .NET development, using C#, ASP.NET, and related technologies.
- Strong knowledge of object-oriented programming concepts and design patterns.
- Proficiency in developing web applications using ASP.NET MVC or ASP.NET Core.
- Experience with front-end technologies such as HTML, CSS, and JavaScript and frameworks like Angular or React.
- Solid understanding of relational databases and SQL, with experience in database design and optimization.
- Familiarity with version control systems (e.g., Git) and agile development methodologies.
- Travel to client office if required.
- Hands on experience in AWS
Qualification: Doesn’t matter. Skills and experience do.
Objectives of this Role
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Daily and Monthly Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
Requisites
- 0-3 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Readiness to travel to client location as and when required
Work location:
Candidates must be based out of Mumbai. Work from office @ WeWork Malad.
Salary:
We highly value talent and experience. Competitive salary or better.
Our client is an Innovative B2B Saas company which focuses on integrating technology into solving regulatory compliance, privacy, cyber security and financial issues management. Founded in 2009, as a technology service provider, it aimed to specialize in digitalizing and transforming the enterprise systems, data and processes of professional service companies by providing in depth computer system design and related services.
Revenue earned by the client as on 2020 is $13.6 Mn and also has partnered with almost 50% of top 20 companies. They have been showing a significant growth of over 30% in the last few years.Their client base has over 300+ customers and 3 lakhs + users comprising big 4s and major Companies worldwide.
They are located in Chicago, London, Mumbai, Pristina and Philadelphia.
As a Technical Writer, you will be responsible for collaborating with Product Managers, Software Engineers, Developer Support Engineers and more to define documentation projects.
What you will do:
- Mentoring peers within the Documentation team on documentation best practices
- Building company-wide participation in the creation of amazing documentation through training programs, outreach etc
- Writing concise, easy-to-understand documentation that simplifies complex technical concepts into content consumable by all skill levels and roles
- Reviewing and editing documentation drafts contributed by peers or others outside the Documentation team
- Contributing to or leading strategic quarterly documentation initiatives to enhance our process, website and content
Desired Candidate Profile
What you need to have:- 5+ years technical writing experience
- Proven ability to build a culture of documentation within a company
- Proven understanding of modern software development concepts; the closer your experience level is to being a software developer, the better
- Ability to organize information into an easy-to-understand hierarchy
- Strong time management and prioritization skills
- Ability to learn new technologies quickly, as well as understand why they’re important to our users
- Ability to collaborate cross-functionally with people in all ranks, teams and disciplines across the company
Software Engineer in Test/Test Engineer work within software development agile teams to
ensure software is designed and implemented for testability. They write automated unit,
component and system tests to ensure code quality and detect regressions early in the
development cycle. They are responsible for accurate test execution documentation. They also
maintain the integration and test frameworks used by multiple development teams. They must be
able to support a fast-paced agile software release process for one of Convergent’s cybersecurity
customers.
Job Duties
Develop software to perform unit, component and system testing
Develop and maintain test execution and tracking software
Contribute towards architecture designs providing feedback on testability
Decompose user stories into tasks and estimate story points for user stories and tasks
Perform manual tests as required
Experience and Skills:
Required Skills
o Experience in test design and implementation
o Experience in release management
o Experience with Python
o Experience with Docker
o Experience with Linux systems (CentOS and RHEL preferred)
o Experience with automation tools and frameworks (unittest, Jenkins, Selenium)
o Experience with Linux BASH scripting and administration
o Works and communicates well in a distributed/remote team environment
Desired Skills
o Experience with Git and Ansible
o Experience with RedHat Package Manager (RPM) and yum repositories
o Experience testing applications and deploying them to cloud micro service
architectures (AWS, OpenShift, Azure, etc.)
o Experience with Django based full stack web development
o Experience testing web application frontends (React preferred)
o Familiarity with KVM/ESX virtual environments
o BS in Computer Science, Engineering or a related field (3 years work experience in place of degree)
If you are interested for above position, then please send me your updated cv & following details:
Current CTC:
Expected CTC:
Notice period:
Can relocate to Baner Pune (Y / N) :
Experience with automation tools and frameworks (unittest, Jenkins, Selenium) in years:
Experience in years in Python Scripting:
Experience with Linux systems (CentOS and RHEL preferred) in years:
Experience in Docker in years:
Must possess strong customer service skills
Excellent written and verbal communication
Must have good negotiation skills and must be able to create good presentations
Must have excellent interpersonal skills and must be detail-oriented and an active listener
Ability to work under pressure
Should have your own laptop / Vehicle Ability to think pro-actively to attain the task assigned. Employee support is highly required to stay a long period with the company.
A passion for sales & willing to visit the client's place on a daily basis.
Be ready to take a survey of the project by home.
Daily visit a minimum of 25 outlets and 25 home visits Explaining product benefits

