Cutshort logo
Burgundy Hospitality pvt ltd logo
Customer Experience Executive
Customer Experience Executive
Burgundy Hospitality pvt ltd's logo

Customer Experience Executive

Neeraj Sharma's profile picture
Posted by Neeraj Sharma
2 - 5 yrs
₹2L - ₹3L / yr
Mumbai
Skills
Customer Service
Customer Support
Customer Success

About us:  

 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 



Customer Experience Executive

Location: Prabhadevi, Mumbai


Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.


Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms


Reporting Manager: COO

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Burgundy Hospitality pvt ltd

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.
Read more

Company social profiles

linkedin

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Tony Tom
Posted by Tony Tom
Bengaluru (Bangalore), Mumbai, Pune, Hyderabad, Chennai, Gurugram
4 - 7 yrs
Best in industry
Project portfolio management
Oracle Cloud

Communication - Excellent communication, presentation, and negotiation skills

Role: Application Developer Role Description: Design, build and configure applications to meet business process and application requirements. 

Must have Skills: Oracle Project Portfolio Management Cloud, Oracle Fusion PPM Cloud, Project Fundamentals Cloud

Good to Have Skills: Oracle Financials, Grants 

Job Requirements: 1: Responsibilities: 

a: All tasks related to configurations, data import, data export and 

customizations of Oracle PPM Cloud Project Fundamentals, Projects Costing, Projects Billing, Project Accounting 

b: Consultant is responsible for gathering and analyzing business requirements. 

c: Consultant may have to interact with the clients to better understand the product requirements or in case the design requires any kind of modifications. 

d: Experience in analysis of source data in data migrations and report the same and able to create test plans based on analysis. 

e: Experience and demonstrated proficiency with QA methodology, process, and deliverables. 

2: Professional Experience:

a: Must have 4-7 years Cloud PPM experience/2 to 3 end to end implementation experience. 

b: Should be strong on Oracle Project Accounting Project Costing, Project Billing Project Management under cloud environment. 

c: Strong understanding of Projects functional flows 

Good knowledge of PL/SQL for data querying & analysis 

Read more
B2B - Factory app for retailers & buyers (well funded)
B2B - Factory app for retailers & buyers (well funded)
Agency job
via Qrata by Blessy Fernandes
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 7 yrs
₹8L - ₹13L / yr
Tableau
SQL
skill iconPython
Microsoft Excel
skill iconData Analytics
+1 more

Job Title

Data Analyst

 

Job Brief

The successful candidate will turn data into information, information into insight and insight into business decisions.

 

Data Analyst Job Duties

Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.

 

Responsibilities

● Interpret data, analyze results using statistical techniques and provide ongoing reports.

● Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.

● Acquire data fromprimary orsecondary data sources andmaintain databases/data systems.

● Identify, analyze, and interpret trends orpatternsin complex data sets.

● Filter and “clean” data by reviewing computerreports, printouts, and performance indicatorsto locate and correct code problems.

● Work withmanagementto prioritize business and information needs.

● Locate and define new processimprovement opportunities. 

 

Requirements

● Proven working experienceas aData Analyst or BusinessDataAnalyst.

● Technical expertise regarding data models, database design development, data mining and segmentation techniques.

● Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks).

● Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc).

● Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

● Adept atqueries,reportwriting and presenting findings.

 

Job Location SouthDelhi, New Delhi 

Read more
Hyerspecai
at Hyerspecai
1 recruiter
Venkata Kolla
Posted by Venkata Kolla
Hyderabad
2 - 3 yrs
₹4L - ₹5L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+1 more

We are looking for a motivated full-stack engineer who is proficient in both front-end and back-end technologies. Responsibilities include designing, building, and maintaining web applications, databases, and APIs that enable businesses to operate efficiently.


Responsibilities

  • Develop, test, and deploy fast and scalable web apps.
  • Designing and maintenance of fully functional large relational and non-relational databases.
  • Timely deployment of web apps on the cloud.
  • Server management and cloud-based infrastructure.
  • Establishment and integration of development tools as required.
  • Conducting code reviews of peer developers.


Requirements


  • 2 years in MEAN Stack Development.
  • Expertise in technologies - MongoDB, ExpressJS, and NodeJS.
  • High-quality programming skills for a robust design.
  • Experience in application architecture, server management, cross-browser compatibility, responsive design, and website performance.
  • Understanding of DB architecture design and programming templates, Agile methodologies, and client-side and server-side procedures.
  • BE/ B. Tech/ MCA.



Read more
Surpassing HR Solutions Pvt Ltd.
Surpassing HR Solutions Pvt Ltd.
Agency job
via Surpassing HR Solution Pvt Ltd by fouziya shaikh
Mumbai, Thane, Navi Mumbai
1 - 6 yrs
₹1L - ₹7L / yr
skill icon.NET
ASP.NET
skill iconC#
skill iconAngular (2+)
.NET Core

We have an opening For Dot Net Developer Profile For Thane Location (Mumbai)

 

Location:- Thane (Mumbai)

Experience: 1yrs

CTC- 1LPA- 6LPA

Company Link:- https://www.kemarautomation.in/

 Job Description:

  • Good knowledge of Web api development
  • Required Hands on experience in Angular and .net core
  • Knowledge of Authentication and authorization
  • Hands on entity framework using C#
  • Hands on SQL query and LINQ queries
  • Angular 2 + working Hands-on knowledge
  • Good knowledge of C# and OOP concepts

 

 

Read more
UNext
at UNext
1 recruiter
Agency job
via Vu job solution by Shantha A
Bengaluru (Bangalore)
0 - 4 yrs
₹4L - ₹5L / yr
Communication Skills
C
Higher education
Educational technology
Company -UNext Process-Educational counsellor (for Manipal university )
Good communication skills (must be fluent in English and Hindi)
Any graduates
The salary bracket for Freshers is 37,000 Take Home; Experienced up to 7.5LPA depending on experience.
Work from office only; Timing 10 am – 7 pm
Workdays (Monday – Saturday) rotational week off.
Work Location: Bangalore(MG road)
Read more
Organisations increase employee engagement. (BB1)
Organisations increase employee engagement. (BB1)
Agency job
via Multi Recruit by Paramesh P
Bengaluru (Bangalore)
2 - 6 yrs
₹10L - ₹12L / yr
Manual testing
API Testing
APP Testing
Software Testing (QA)
App Testing
  • Manual Testing and Automation Testing (Any tool).
  • Good knowledge of UI automation using Selenium
  • Writing advanced SQL queries and data validation technique
  • Functional Testing
  • Experience in Regression testing & Defect life cycle management
  • Good Experience of working in an AgiLe
  • Experience working with defect management tools like JIRA Well versed with all types of testing artifacts.
  • Experience in Api testing
  • Experience in Mobile App testing
  • Good understanding of SDLC
  • Good Communication

 

Read more
NuVeda Learning
at NuVeda Learning
3 recruiters
Ashwin E
Posted by Ashwin E
Bengaluru (Bangalore)
3 - 12 yrs
₹6L - ₹20L / yr
skill iconPHP
Wordpress
skill iconAngular (2+)
We aim to be India's largest & most loved brand by our customers & plan to go international by 2021-22, As we say in short you will get flight experience now on wheels. JOB RESPONSIBILITY : - We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. - Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. - You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well. - Integration of user-facing elements developed by front-end developers - Build efficient, testable, and reusable PHP modules - Solve complex performance problems and architectural challenges - Integration of data storage solutions QUALIFICATION & SKILLSET : - Minimum of 8-10 years of experience required. - A Bachelor's degree is mandatory. - Strong knowledge of PHP web frameworks - Understanding the fully synchronous behaviour of PHP - Understanding of MVC design patterns - Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 - Knowledge of object-oriented PHP programming - Understanding accessibility and security compliance - Strong knowledge of the common PHP or web server exploits and their solutions - Understanding fundamental design principles behind a scalable application - User authentication and authorization between multiple systems, servers, and environments - Integration of multiple data sources and databases into one system - Familiarity with limitations of PHP as a platform and its workarounds - Creating database schemas that represent and support business processes - Familiarity with SQL/NoSQL databases and their declarative query languages - Proficient understanding of code versioning tools, such as Git WHY WORK WITH US? : - Growth! - We are a highly Customer Centric organization for all stakeholders, including the most valuable stakeholder i.e. YOU. - Regular fun/adventure events like, Rewards & Recognitions, Celebrations, parties, etc. - A self-created culture where we respect each other's value. - Work along with an energetic & young team which has mobilized the status quo &better aligned us to the competition. - We are growing rapidly and your decision towards aligning your career with us gears to potentially rapid career growth while having an opportunity to contribute in important business decisions that can help in shaping up the products for a global audience.
Read more
LendingKart
at LendingKart
5 recruiters
vignesh N
Posted by vignesh N
Bengaluru (Bangalore)
9 - 15 yrs
₹45L - ₹50L / yr
skill iconAndroid Development
skill iconKotlin
skill iconReact Native
skill iconJava
skill iconSpring Boot

Key Responsibilities:

Design and build advanced applications for the Android platform

- Collaborate with cross-functional teams to define, design, and ship new features

- Work with outside data sources and APIs

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

- Translate designs and wireframes into high quality code

- Understand business requirements and translate them into technical requirements

- Design, build, and maintain high performance, reusable, and reliable Java code

- Ensure the best possible performance, quality, and responsiveness of the application

- Identify and correct bottlenecks and fix bugs

- Help maintain code quality, organization, and automatization

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

- Unit test code for robustness, including edge cases, usability, and general reliability using JUnit, Mocikto or Espresso.

- Lead and Mentor Android developers

 Required Skills and Experience :

 - 6+ year of proven software development experience and Android applications development

    in Android Kotlin and react native based Hybrid app development

- BS/MS degree in Computer Science, Engineering or a related subject

- Experienced in Android Kotlin and react native based Hybrid app development

- Experience with Android SDK, different versions of Android, and how to deal with different screen sizes

- Experience working with remote data via REST and JSON

- Experienced in Client server programming (RESTful APIs) to connect Android applications to backend services

- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

- Solid understanding of the full mobile development life cycle.

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience in Android Studio IDE and tools like Android Device Monitor, Logcat

- Experience with offline storage, threading, and performance tuning

- Knowledge of the open-source Android ecosystem and the libraries available for common tasks

- Proficient in using code versioning tools, such as Git, SVN

- Strong CS fundamentals and a good working knowledge of algorithms and data structures.

- Strong on OOPS and Java concepts

- Proficient in integration of third party libraries OkHttp, Retrofit, ButterKnife, Image caching libraries

- Working knowledge of RxJava, RxAndroid

- Expert in debugging, troubleshooting, memory optimization, performance and scalability of mobile app.

- Apk size and battery optimization

- Strong design/development experience working on at least 4 Mobile application apps from Scartch

- Has worked on MVP, MVVM design patterns for android applications

- Has experience on working with web views in Android and customizing them for different features

- Follows coding guidelines, Reviews code for peers and juniors.

- Understands and implement security guidelines

- Experience in localization

Read more
Sequence
at Sequence
1 recruiter
Oliver Takach
Posted by Oliver Takach
Remote only
5 - 10 yrs
₹15L - ₹19L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconDocker
skill iconAmazon Web Services (AWS)

Job description

Experience: 5+ years

Location: Bangalore

Roles and Responsibilities

  • Design and code features in the back-end as per the specifications provided by the Product and Design teams.
  • Ship features in fast moving agile sprints.
  • Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
  • Ability to build a feature from scratch & drive it to completion.
  • Strong skills in architecting database models.
  • Ability to document your code as this will be an open-core project.
  • Ability to write unit, integration, and end to end tests.
  • Conduct peer code review.

Skills

Must have:

  • Strong understanding of Javascript and NodeJS.
  • Good understanding of asynchronous programming, callback, and closures.
  • Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
  • Experience with AWS services like S3, EC2, etc.
  • Experience with Docker.
  • Should be strong in Postgres database.
  • Test driven development and use of frameworks like Mocha, Cypress.
  • Strong proficiency in English and writing skills.

Good to have

  • Basic knowledge of CI, CD
  • Intermediate knowledge in any cloud services (AWS, GCP)
  • Have created GraphQL APIs or worked with the Apollo framework.
  • Have built previous functionality for CRM, marketing, or customer support tools.
  • Have worked in open source project previously.
Read more
Omega IT Resources
at Omega IT Resources
1 recruiter
Ashok Chinta
Posted by Ashok Chinta
Chennai
5 - 8 yrs
₹6L - ₹12L / yr
skill iconAmazon Web Services (AWS)
DevOps
AWS Lambda
AWS CloudFormation
AWS RDS
+1 more

Your skills and experience should cover:

  • 5+ years of experience with developing, deploying, and debugging solutions on the AWS platform using ALL AWS services such as S3, IAM, Lambda, API Gateway, RDS, Cognito, Cloudtrail, CodePipeline, Cloud Formation, Cloudwatch and WAF (Web Application Firewall).

  • Amazon Web Services (AWS) Certified Developer: Associate, is required; Amazon Web Services (AWS) DevOps Engineer: Professional, preferred.

  • 5+ years of experience using one or more modern programming languages (Python, Node.js).

  • Hands-on experience migrating data to the AWS cloud platform

  • Experience with Scrum/Agile methodology.

  • Good understanding of core AWS services, uses, and basic AWS architecture best practices (including security and scalability)

  • Experience with AWS Data Storage Tools.

  • Experience in Configure and implement AWS tools such as CloudWatch, CloudTrail and direct system logs for monitoring.

  • Experience working with GIT, or similar tools.

  • Ability to communicate and represent AWS Recommendations and Standards.

 

The following areas are highly advantageous:

  • Experience with Docker

  • Experience with PostgreSQL database

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos