
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Customer Experience Executive
Location: Prabhadevi, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems.
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO

About Burgundy Hospitality pvt ltd
About
Similar jobs
🚀 Hiring: Business Analyst – General / Motor Insurance Domain
📍 Location: Bangalore, Walton Road
💼 Experience: 4-5 years in the General Insurance Industry (Motor Insurance vertical)
We are looking for a Business Analyst with expertise in Motor Insurance to join our team. If you have a strong understanding of the insurance sector and analytical skills, we’d love to connect!


Full Stack Engineer
Job Description
As a Full stack developer he/she should be able to provide scalable software solutions
He/she be a part of cross-functional team that’s responsible for the full
SDLC, from conception to deployment.
Design and architect highly scalable web services applications
Develop and maintain all server-side network components
Collaborate with front-end developers on the integration of elements Architect
Content Management Solution and scalable API platform
Design back-end services for various business processes
Partner with third-party technology services and make strategic inputs.
Develop high-performance applications by writing testable, reusable, and efficient
code
Create workflows and solutions involving search, recommendations, rights
management, monetization, identity management, SSO, authorization,
authentication, etc.
Work with large datasets and optimize server-side performance
Implement effective security protocols, data protection measures, and storage
solutions
Run diagnostic tests, repair defects, and provide technical support
Experience in writing backend API services in a serverless framework would be
preferred.
Knowledge of microservice architecture is required
Collaborate with the tech and product teams to drive execution across all platforms
while balancing short-term requirements with long-term objectives
Requirements
4-7 years of Knowledge of Node.js and ReactJS frameworks
Experience in creating and maintaining efficient NoSQl databases GRPC and Json
Elasticsearch
Experience in AWS environment, cloud deployments and lambda
DevOps and web security
API development and deployment
Unit and integration testing
Looking for QA who can help to analyze all the company’s client mobile apps, Web based app as well as Backend web services
###### DO NOT APPLY IF YOU OUTSIDE FROM AHMEDABAD ######
Main goal to hire QA who help to making service batter and develop mobile apps and web based app without bugs and generate full report with steps - videos - guidance.
Reviewing quality specifications and technical design documents to provide timely and meaningful feedback. Creating detailed, comprehensive and well-structured test plans and test cases. Estimating, prioritizing, planning and coordinating quality testing activities.


1. In-Depth knowledge and experience with C# .NET Core are must.
2. Experience in working with API Gateways, REST, SOAP, OAuth, SAML.
3. Experience inworking with Kafka based environment.
4. Microservices and Event driven Architecture (with a focus on cloud).
5. Experience and understanding of OOPS and SOLID design principals.
6. Well verse with Design Patterns.
7. Familiarity with Azure and AWS offerings.
8. Understanding of Relational and NoSQL databases SQL Server, Azure SQL, MongoDB, Elastic.
9. Familiarity with the .NET framework
10. Familiar with various design and architectural patterns
11. Knowledge of concurrency patterns in C#
12. A willingness to get trained and work on cutting edge technologies like React, Node etc.
13. Understanding fundamental design principles behind a scalable application
14. Implementing automated testing platforms and unit tests
15. Proficient understanding of code versioning tools Git
Familiarity with CICD tools, JIRA, Azure devops etc

Key aspects of this role:
- Develop, deploy, customize and integrate Microsoft Dynamics CRM
- Customize and create CRM entities
- Provide technical expertise for the Dynamics CRM and Microsoft development technologies and environments
- Participate in all phases of System Development Life Cycle
- Designing of the Product as per the requirement
- Implement data migration and integration using Dynamics CRM tools
- Follow development best practices and document required technical artifacts related to the project
- Supporting in the implementation of the Project through Training & other means
We are hiring a Recruitment Specialist who can take care of hiring and team building.
Job Roles and Responsibilities:
- Coordinate with managers to identify staffing needs.
- Determine selection criteria.
- Source potential candidates through online channels (e.g. Job portals , Social media platforms, Professional networks).
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
- Assess candidate information, including resumes and contact details, using our Applicant Tracking System.
- Design job descriptions and interview questions that reflect each position's requirements.
- Lead employer branding initiatives and manage a team of Recruitment executives.
- Forecast monthly, quarterly and annual hiring needs by department.
- Foster long-term relationships with past applicants and potential candidates.
Requirements:
- Must have experience in IT, Non IT and leadership roles hiring, preferably for startups.
- Proven work experience (minimum 3+ years) as a Recruitment Specialist or similar role.
- Experience in volume/bulk hiring for Sales roles.
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
- Excellent verbal and written communication skills.
- A keen understanding of the differences between various roles within organisations.
- B-Tech or MBA in Human Resources Management.
Position: Sales Person
Location: Salt Lake, Kolkata
Experience: 6 months and above
Salary: upto 13,000 pm
Qualification: Graduate in any field
Wanted Male Candidate
Skills:
- Basic MS Excel and MS Word.
- Passionate for Sales.
- Fluent Verbal Communication Skill.
- Fluent in English, Bengali and Hindi.
- Confident in speaking.
Responsibilities:
- Attending customers in showroom.
- Explaining the features and products to the customers.
- Opening and closing the showroom.
- Maintaining showroom cleanliness.
- Calling leads generated from the marketing activities.
- Calling customers for feedback.




