Customer Experience Executive

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. 

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry. 

Visit us at https://www.shipthis.co 

JOB DESCRIPTION 

Job Overview: We are seeking a highly skilled Software Tester to join our dynamic and fast-paced team. As a Software Tester, you will be responsible for ensuring the quality of Shipthis' ERP software by designing and executing tests, identifying and documenting bugs, and verifying fixes. You will work closely with our developers and project managers to ensure timely delivery of high-quality software. 

What You'll Be Doing 

• Design and execute comprehensive test plans for Shipthis' ERP software, including unit tests and end-to-end tests  
• Identify, document, and track defects found during testing and verify fixes  
• Design, develop, and execute automated test scripts using industry-standard testing tools. Ensure efficient and effective test coverage for both new features and regression testing. 
• Collaborate with developers to resolve issues and improve the quality of software 
• Work closely with project managers to ensure timely delivery of software  
• Participate in continuous improvement efforts to enhance the testing process and increase efficiency  
• Keep up to date with emerging trends and technologies in software testing 

Requirements: 

• Proficiency in JavaScript and experience writing unit tests and end-to-end tests using modern JavaScript testing frameworks 
• Experienced in automated testing tools such as Selenium, JUnit, TestNG, Cypress or similar. 
• Documentation of test cases and regular update of Test Scripts and Test Data 
• Knowledge of Angular and Python is required 
• Strong analytical and problem-solving skills 
• Attention to detail and ability to identify and track issues effectively to closure 
• Ability to work independently and as part of a team 

Who can apply 

• Bachelor’s/master's degree in engineering/ computer science or any other domain with a strong orientation toward computer programming as part of the coursework or projects 
• Experience in end-to-end Manual/Functional testing of applications (preferably SaaS platforms) 
• Have relevant skills and interests. 
• Female candidates returning to work after a career break are strongly encouraged to apply  
• Can start the job immediately.  

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.  

JOB SYNOPSIS 

• Job Role: Software Tester 
• Location: Bangalore 
• Job type: Full-time, permanent  
• Experience: (2-5) years 
• Industry Type: Software Product 
• Functional Area: Software Development 

We are looking for an experienced US IT Recruiter to join our panel and handle sourcing of freelance interviewers and coordinating technical interviews for our clients in the US market. This role is ideal for someone with strong networking, recruitment, and stakeholder management skills in the US IT hiring domain. 

Responsibilities: 

● Source and onboard freelance technical interviewers across various IT domains (Java, Python, Data Engineering, Cloud, etc.) for US time zones. 

● Coordinate end-to-end interview scheduling between clients and panel interviewers.

● Maintain & update the interviewer database to ensure quick availability for projects.

● Understand client requirements and match the right technical panel for the role.

● Follow up with interviewers & clients for timely completion of interviews.

● Ensure compliance with client expectations and InCruiter’s quality standards. 

Must Have: 

● 2–5 years of experience in US IT recruitment. 

● Strong understanding of US time zones, work culture, and hiring processes.

● Experience in freelance/contract recruitment and panel sourcing preferred.

● Excellent networking, negotiation, and relationship-building skills. 

● Proficient in using ATS, LinkedIn, and job boards for talent acquisition. 

● Strong communication skills in English (both verbal & written). 

● Ability to work independently and meet deadlines. 

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

Your future role within QRT

• Your core objective is to create high quality predictive signals.
• By leveraging access to large and diversified datasets you will identify statistical patterns and opportunities.
• Share and discuss research results, methodology, data sets and processes with other researchers.
• Implement the signals and relevant datasets within the global execution platform.
• Monitor signal behaviour and model performance over time.

Your present skillset

• Advanced degree in a quantitative field such as data science, statistics, mathematics, physics or engineering.
• Strong knowledge in statistics, machine learning, NLP or AI techniques is a plus.
• Capacity to multi-task in a fast paced environment while keeping strong attention to detail.
• Coding skills required in at least one leading programing language (Python, R, Matlab and /or C++, C#).
• Experience in exploring large datasets across multiple time frames is a plus.
• Intellectual curiosity to explore new data sets, solve complex problems, drive innovative processes and connect the dots between multiple fields.
• Capacity to work with autonomy within a collegial and collaborative environment.

Language: Java, SQL , JavaScript.

Software Ideology : Design Pattern , SOLID principle , YAGNI , KISS , Microservices, CLEAN/LAYERED architecture.

Framework: Spring (Boot, MVC, DataJPA, Security), JMS(Rabbit MQ/Apache camel/active MQ), ORM tool(Criteria API/Criteria Builder/Query DSL/Springdata JPA), REST(Jersey, Spring MVC , Feign Client) , Vaadin/GWT/jHipster/Google Polymer

Database : RDMS(Oracle/, Postgresql) , NoSql(MongoDB). Subversion : SVN , Git

Preferred Knowledge: Angular, HTML/CSS, Kotlin, Kafka , JUnit/TestNG , Docker, Kubernetes

1. Responsible for writing business logic and integrating it end to end (from DB-WS to UI & vice versa).
2. Creating Rest endpoints to be used by other applications which will suffice the business requirements.
3. Deploying the applications in cloud
4. Lead and develop engineers in the engineering
5. Lead technical risk mitigation, design and planning activities
6. This role requires a level of technical experience and interpersonal skills to be able to work effectively as a team player with our internal
7. Proactive thinking with a ‘can do’
8. Improve development efficiency with new tools/frameworks
9. Responsible for server-side web application logic and integration of the work
10. Write the web services and APIs used by dependent application

• Database creation, integration, and
• Cloud Knowledge
• Using back-end frameworks to build server-side software
• Cloud computing integration
• API integration
• Security audit

Job Description

Our Business Development Executives are responsible for delivering services to clients in the areas relating to business registrations, tax services, and corporate filings. Executives must be capable of engaging with clients on a range of mediums such as phone, email, live chat, and other internet-based communications channels.

A Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.

Key Skills

• Comprehensive Computer Skills
• Ability to converse with clients over the Phone, email
• Ability to manage and work with multiple clients
• Positive attitude
• Punctual work ethics
• Ability to learn quickly
• Attitude to go beyond job responsibilities to ensure client satisfaction
• Experience working with CRM and Project management tools
• Languages – Proficiency in Hindi and English is mandatory

Job Responsibilities

• Handle customer requests over the phone and email on a daily basis
• Respond to custom requests

Software Engineer - II (Backend)

As a Software Engineer – II, you'll bring a good understanding of design and coding practices and apply these independently in development. In this role - you could expect to:

• Own the lifecycle of a feature from requirement analysis to deployment and post production processes
• Perform code reviews and support your team implement best practices
• Explore trade off's on module designs
• Continuously improve performance metrics of modules owned. Performs RCAs and deploys long term fixes.
• Implement initiatives that improve engineering efficiency and excellence
• Participate in the hiring and interview process for junior developers on your team

Roles & Responsibilities:

• Creating and executing a strong performance marketing strategy & execution plan.
• Developing and managing digital prospecting and remarketing campaigns
• Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
• Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
• Identifying and testing new channels to continue to meet or exceed established critical metrics
• Working closely with the management to share funnel conversion improvement ideas, feedback & present results

Scope: