Customer Experience Executive

Strong Enterprise SaaS Sales profile with focus on Revenue Growth & Account Management

Mandatory (Experience 1): Must have 2+ years of experience in Enterprise B2B SaaS Sales / Account Management with revenue ownership.

Mandatory (Experience 2): Must have handled large Enterprise clients (e.g., Hindalco, Britannia, Adani, or similar large conglomerates) and managed an ARR portfolio of ₹2 Cr+ from assigned accounts.

Mandatory (Experience 3): Must have proven experience in upselling and cross-selling SaaS solutions, leading commercial negotiations, preparing pricing proposals and detailed costings, and actively managing payment follow-ups with a focus on improving DSO and revenue realization.

Mandatory (Experience 4): Must have led End-to-End enterprise account lifecycle management — including CXO-level engagement, QBRs, renewals, PO management, escalations handling, and revenue expansion.

Mandatory (Company Background): Must be from B2B SaaS Product companies (Tech-enabled platforms preferred).

Mandatory (Gender) - Male candidates are preferred

Manatory (Note) - This role requires a clear 60% focus on sales (revenue generation, expansion, collections) and 40% focus on customer success

Job Title: .NET Developer

Experience: 5+ Years

Location: Bangalore, India

Notice Period: Immediate Joiners Preferred

Job Type: Full-time

Job Summary:

We are looking for an experienced and proactive .NET Developer with over 5 years of hands-on experience in developing enterprise-grade applications. The ideal candidate will have strong expertise in ASP.NET, Microservices architecture, and containerization tools like Docker. This is an excellent opportunity to work in a dynamic team, building scalable and high-performance systems.

Key Responsibilities:

• Design, develop, test, and deploy secure and scalable .NET applications.
• Work with ASP.NET (MVC/Web API/Core) to build server-side applications.
• Develop and maintain microservices in a cloud-native environment.
• Containerize applications using Docker for streamlined deployment.
• Collaborate with cross-functional teams to understand business requirements.
• Ensure high performance, quality, and responsiveness of applications.
• Troubleshoot and debug production issues efficiently.

Key Requirements:

• 5+ years of hands-on experience in software development using .NET technologies.
• Proficient in ASP.NET MVC / Web API / .NET Core.
• Strong experience in Microservices architecture.
• Practical knowledge of Docker and containerization best practices.
• Good understanding of RESTful services and API development.
• Experience with version control systems (e.g., Git).
• Familiarity with Agile methodologies.
• Strong problem-solving and communication skills.

• Use markup languages like HTML to create user-friendly web pages
• Maintain and improve website
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Write functional requirement documents and guides
• Create quality mockups and prototypes
• Help back-end developers with coding and troubleshooting
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

• Proven work experience as a Front-end developer
• Hands on experience with markup languages
• Experience with JavaScript, CSS and jQuery
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics
• Knowledge of SEO principles
• Familiarity with software like Adobe Suite, Photoshop and content management systems
• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills
• BSc degree in Computer Science or relevant field

The role is about 70% support (aka reactive > keeping the customer happy) and 30% success (aka pro-active > helping the customer get success with LimeCall to stick and love us).

On the SUPPORT side, you’ll be doing things like… (80% of your day)

• Helping customers and potential customers on LIVE Chat (we use Intercom)
• Figuring out the “problem” the customer is having with our software. ("My text didn’t get sent, what happened?")
• Manage customer success pipeline (we use Hubspot)
• Relaying bugs to our development team to get taken care of (we use Jira)
• Creating user stories around customers wants, needs, issues (Asana)
• Using Stripe to process payments, refunds, and all things billing
• Create systems for tracking bugs, feature requests, and better ways to improve our support process and channel
• Create, edit, and continuously update our knowledge-base so our customers don’t have to bother you on how to do the simple things.
• Create videos and animated gif's that show people how to DO things (people love walk-throughs)

On the SUCCESS side, here are some things that you’ll be doing… (30% of your day)

• Host group & 1-on-1 demo’s, webinars, and training with leads and customers weekly and monthly
• Create surveys and google forms to gain feedback from current customers
• Reach out to “likely to churn” customers to help them get value from Salesmsg
• Engage with canceling customers and design a system for tracking for later followup.
• Speak with customers on the phone, text message, live chat, email, and other channels to help them with whatever questions they have.
• Onboard new customers

Responsible for the overall direction, coordination, implementation, execution, control and completion of specified projects ensuring consistency with project management governance.

• Overseeing the total project list and in particular the key critical projects
• Sharing project status with senior management on a regular basis
• Resolves complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
• Full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables.
• May supervise day-to-day work of junior level employees, but will not typically have formal management role.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies Identify key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Creates the project risk management plan.
• Partners with cross function peers to create, administer, track, and eventually close project contracts.
• Client conversation and onboarding experience in middle office or portfolio accounting area
• PMP certified candidate is preferable..