
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Customer Experience Executive
Location: Prabhadevi, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems.
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO

About Burgundy Hospitality pvt ltd
About
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Email: etalenthire[at]gmail[dot]com
Satish: 88O 27 49 743
Website: www.glansolutions.com
Job description
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Location: Bangalore
Reporting to: CFO
Age: Up to 35 Years
Working days: 2 Saturdays off in a month.
Notice Period: A Candidate with a notice period of up to 2 months in the current organization can apply for this position.
Qualification Required: Chartered Accountant
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- Experience Required: 3 Plus year's valid experience in a similar profile preferably working with Lending Fintech or NBFC/Bank.
- Candidature Required: Open-minded, Enthusiast, Learner, ready to stretch, and amicable in a start-up environment.
- Language Proficiency: Robust command over language and proficiency with compliance terms as per Indian GAAP and able to review compliance and latest taxation norms.
- System Knowledge: Well-versed and working knowledge of MS Office and SAP/ERP Systems.
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