
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Customer Experience Executive
Location: Prabhadevi, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems.
Qualifications & Requirements
• Graduate degree
• Candidate should have 2 - 5 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO

About Burgundy Hospitality pvt ltd
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Have fun while you work?
We are looking for Self motivated, Passionate Technology enthusiasts seasoned PHP Developer to join our team. Developing high end enterprise products for Fintech and Insure-tech market.
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Design, Develop, Implement, Test, Document and Maintain high quality Web Application Software.
Understanding and implementing of project management practices.
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Bottom Funnel provides the system and framework that modern marketers need to generate clients from scratch.BOTTOM FUNNEL is a 360° digital branding and marketing agency that provides a wide spectrum of internet marketing services to enhance the online presence of all kinds of businesses. We offer global solutions of digital marketing and all IT trending technology solutions, communication through classifieds, web portals, social media networks, advertising channels, and search engines. Our digital experts and business consultants help clients by providing only the best digital marketing strategy to develop through innovation and creativity.
· Excellent written and verbal communication skills
· Excellent problem-solving skills
· Excellent programming skills in JAVA
· Hands on experience to work on automation tools like Selenium, JMeter
· Good Technical Learning Abilities
· Good understanding of software applications in Client-Server architecture. Should have
experience in deploying / configuring such applications
· Experience to work on Databases like Oracle & MS-SQL
· Experience to work on Web Application servers
· Experience to work on Cloud technologies like AWS, Azure
· Knowledge of scripting languages like Shell, Python, Perl
· Experience to work on REST API Testing & Automation and Good to have OData Knowledge
Requirements:
- Proficiency in shell scripting.
- Proficiency in automation of tasks.
- Proficiency in Pyspark/Python.
- Proficiency in writing and understanding of sqoop.
- Understanding of Cloud Era manager.
- Good understanding of RDBMS.
- Good understanding of Excel.
- Familiarity with Hadoop ecosystem and its components.
- Understanding of data loading tools such as Flume, Sqoop etc.
- Ability to write reliable, manageable, and high-performance code.
- Good knowledge of database principles, practices, structures, and theories.


Job Summary
- Excellent hands-on experience with Go lang (if not Golang, in either JAVA, DotNet and/or NodeJS)
- Write CRONs and background tasks required for the growth of business and product
- Build REST APIs as required
- Ability to code using design principles
- Write reusable code and libraries for future use
- Have the working knowledge of Microservices Architecture using Docker
- Collaborate with other team members and stakeholders in executing various new and existing ideas
- Possesses the knowledge of developing and deploying in Linux environments
- Passion for building great products and loads of energy.
Key Skills
Skills that we would be more than happy for a dev to have: - Worked in CI/CD environments - Developed code using TDD/BDD approach. - Worked with Virtualization on Linux (KVM) - Experience in working in Agile development environment
About You
We’re looking for exceptional Engineers with an amazing breadth and depth of technology expertise! If you’re the kind of person that looks at the bigger picture and want to build something that has a real impact on the end user, go ahead and apply for the position.
Ability to see the big picture but still love to code!
Strong in backend languages, such as Java, DotNet or NodeJS!
Familiar with client-side frameworks such as React, Angular, Vue etc.
Strong HTML/CSS skills – you understand not only how to build the data, but how to make it look great too.
Knowledge of architectural design and you like to build something scalable and flexible to support business
Agile or Scrum is your favorite development approach.
And when we start talking about performance, security and unit testing? Well that’s music to your ears
We are looking for Product Developers-Java Technology with hands-on experience in Core java and socket programming with the flair for working on cutting-edge solutions.
Responsibilities and duties:
- Responsible for the development and unit testing of various modules in JAVA and other related technologies.
- Need to do requirement understanding, preparing initial concept and possible architecture design.
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- Ability to understand the product architecture and end-to-end system flow.
- Ability to relate and analyze tasks as per overall product architecture and philosophy.
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- Ability to continuously analyze and contribute to lean processes, quality improvements, product growth, and productivity improvements within the team.
Required Skills:
- JAVA - Core JAVA Concepts, Socket Communication, Multithreading, Exception Handling, Collections Framework, Reflections, I/O, XML, HTML, JSON, YML
- Database version management tools like Liquibase etc.
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We are looking for Product Developers-Java Technology with hands-on experience in Core java and socket programming with the flair for working on cutting-edge solutions.

