Customer Success Specialist

About the internship

Selected intern's day-to-day responsibilities include:

1. Reaching out to international customers who are unable to pay us due to payment gateway issues.

2. Answering their queries and offering them assistance and support to upgrade their subscription from free trial to longer duration plans.

3. Following up and ensuring renewals of existing paid users.

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 1st May'26 and 25th May'26

3. are available for duration of 6 months

4. are from Mumbai only

5. have relevant skills and interests

Additional information

Stipend Structure:

Fixed pay: ₹ 7,000 - 15,000 /month

Incentive pay: ₹ 1,000 - 20,000 /month

Job offer:

On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 200000 to 600000/year

About InstaWeb Labs Private Limited

Websites.co.in is revolutionizing the website-building industry with the world's simplest platform, empowering micro-business owners to create their websites in just 15 minutes. Our platform supports nearly 4 million users across 190+ countries and 98 languages, helping them establish their online presence through websites, blogs, and eCommerce stores. With a stellar rating of 4.5 out of 5 stars from nearly 50,000 reviews, our app stands out in the market. Recognized globally, our app has been featured thousands of times by Google Play Store editors in the business category. We are proud to be supported by Facebook's FbStart and the Cornell Maha60 Program, a collaboration between the Government of Maharashtra and Cornell University. Additionally, we were selected by Google as one of the Top 100 apps from India under the Google Appscale First Cohort and have been highlighted as a Rising Star among the Most Innovative Apps from India.

Roles & Responsibilities:

Job Description:

• Adobe has three cloud solutions: Creative Cloud, Document Cloud and Marketing Cloud. As part of Adobe’s Global Business Direct (GBD) process, the Inbound Sales Manager (ISM) is responsible to handle the sales for two out of these: Creative Cloud and Document Cloud. Sales can be made through multichannel: inbound chats, calls and emails across different Geos like NA, EMEA and APAC. While new customer acquisition always remains a priority, an ISM also needs to be able to up-sell/cross sell to existing customers by way of consultative selling.
  
  Responsibilities:
  
  
• An Inbound Sales Manager is accountable for driving and generating revenue for the business unit working on inbound sales inquiries on phone calls or chats
• Deliver the quarterly target as assigned by the business and achieve growth on critical products like Adobe Sign, Substance and Stock
• Generate incremental revenue from the existing customers by up-selling additional products and services
• Understands pipeline management, working on opportunities/leads on SalesForce and be able to present a report on a weekly basis to the leadership team
• Maintain exceptional level of service quality through CSAT(Customer satisfaction)
• Identify opportunities where a product specialist team can be involved to increase the deal size. Set up and attend the demos with them
• Should be well versed with Adobe’s solution/products that he/she will be responsible to position or sell
  
  

Requirements:

• Graduation is a must for this role

• Should have excellent communication and presentation skills

• Proven quick learner, who can understand and be able to position Adobe products and newage Solutions

• An ideal candidate should be "passionate" about inside sales as a profession & a believer in the ideology that inside sales is the present & future of sales

• Should have the skills to engage a customer and seek more areas of revenue

realization(value selling Vs. Transaction selling)

• Preferred experience in North American sales/support process and understanding the nuances of selling in this region

• Should multitask and be comfortable switching between phone and chat to address multiple customer queries at the same time

• Candidates with prior IT Sales background with an understanding of SaaS and licensing will be a plus

• Should possess sound understanding of the sales cycle/Inside Sales model and consultative selling approach. Basic understanding of sales techniques like BANT, Sales funnel, and pipeline management is desired

• Should be willing to work in all Geos: NA, APAC and EMEA

• Should have a minimum typing speed of 40 words per minute for Chat

Responsibilities:

• Design, build, and maintain efficient, reusable, and reliable code with full-stack development in PHP.
• Roll out new features and analyze (and react) to the results you discover from our system services and user feedback
• Optimize existing functionality for improved response times
• Collaborate with the team to design, develop, unit test, and support new features
• Searching creatively for the best solution while building for the end-user
• Consistently deliver readable, maintainable, and efficient code
• Performance tuning, testing, refactoring, usability, and automation
• Participate actively in Scrums, sprint planning meetings, and sprint retrospectives.
• Rapidly mockup-proof-of-concept implementation of ideas and present them to internal stakeholders
• Stay informed of new tools, libraries, and best practices and share ideas with the team for continuous improvement of the toolchain and development process
• Support, maintain, and help document software functionality
• Work with other departments, stakeholders, and customers on software development, improvements, internal tools, and implementation issues

Basic Requirements:

• 5+ years of programming experience in developing web apps. Experience in developing mobile apps would be a bonus.
• Front-end development with technologies such as Javascript, Typescript, VueJS, CSS, Bootstrap, etc
• Strong knowledge of database modeling and design in RDBMS and NoSQL databases
• Strong experience in API design, API Security, API Documentation and REST, GraphQL-based services
• Knowledge of Service Oriented Architecture would be a bonus
• Have a self-directed work ethic with attention to detail and good communication skills
• API Integration and extension development for 3rd party applications e.g. Facebook, Google, etc

Responsibilities

• Manage all accounting transactions
• Prepare budget forecasts
• Publish financial statements in time
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes, prepare tax returns and file GST
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations

Requirements and skills

• Work experience as an Accountant, preferably with a hotel, construction business or CA
• Excellent knowledge of accounting regulations and procedures
• Must have working experience with GST & TDS
• Hands on experience with Tally and entries
• Strong attention to detail and good analytical skills

Who we are:

FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give "Financial access at a click". Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce and payments with the passion to make a difference to the lives of 70 mn+ MSME businesses in India.

FlexiLoans.com is a pioneer in the ecosystem-based digital lending for small businesses in India. Till date, we have disbursed over 45,000+ loans worth over Rs. 1600 Crs+ to small sized businesses across 1,600+ cities without having a single branch! We are the leaders in using technology and risk models that focus on alternate / surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paisabazaar, etc. for providing credit access to MSME businesses.

Founded by CA/ISB alumni, FlexiLoans is funded by marquee bankers such as Sanjay Nayar (Chairman, KKR and Ex-CEO, Citibank South Asia), Gunit Chaddha (Ex-CEO, Deutsche Bank, Asia Pacific), Anil Jaggia (Ex-CIO, HDFC Bank), Vikram Sud (Ex-COO, Kotak Mahindra Bank), Narayan Seshadri (Ex-Managing Partner, KPMG), Gopal Srinivasan (Chairman, TVS Capital) and Siddharth Parekh (Co-Founder, Paragon Partners) to name a few.

Our product offerings and value proposition can be accessed on our website: https://www.flexiloans.com/

FLEXILOANS VALUES - COLLABORATION | AGILITY | INNOVATION | RESPECT | OWNERSHIP

Why join us?

A two times certified ‘Great Place to work’ workplace, at FlexiLoans you will be working with top tier talent from diverse backgrounds hungry to make a dent in the MSME universe. We believe in people owning what you do and providing support to folks for making decisions (sometimes even wrong decisions!) all the while learning and growing with the organization. FlexiLoans is your front row seat to the MSME Fintech revolution in India!

What you will work on:

• Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
• Perform product analysis and development tasks of an increasingly complex nature which may require extensive research and analysis.
• Writing tested and documented JavaScript, HTML and CSS
• Make design and technical decisions for AngularJS/React projects.
• Develop application code and unit test in the AngularJS/React, Rest Web Services and Java technologies for the Application Development Center.
• Ensuring high performance

The ideal candidate:

• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques
• Experience with RESTful services
• Experience in JavaScript build tools like grunt or gulp
• Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS/React, jQuery, NodeJS, Grunt JS)
• Familiar with testing frameworks (Ex. Jasmine)
• Test runner framework (Ex. Karma)
• Hand on and implements complex AngularJS applications, directives, controllers, services Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Qualification and Experience:

• 3+ years’ Experience with Angular
• BS/BE/BTECH degree in Computer Science or Engineering

We are looking for Dynamic Business Development Managers, who will be able to run the sales cycle from end-to-end. The job involves taking the qualified opportunities provided by the inside sales team, to closure, by creating strong rapport with decision makers and articulating the key differentiators of our solutions. We need go-getters with an entrepreneurial spirit and an outbound "hunter" mentality. You must be a naturally curious about Technology, self-motivated and committed to achieving targets, by creating new business opportunities across our entire technology portfolio.

ESSENTIAL FUNCTIONS:

• Quickly understand the various technology portfolios that Korcomptenz offers, uncover customer needs, articulate our key differentiators to secure the sale
• Strong team player who collaborates with other departments throughout the sales process and inspires confidence in prospects
• Powerful communicator and presenter – comfortable in using these skills to develop relationships with high-level executives
• Proven ability to aggressively uncover opportunities and convert them into new business
• Accurately record, track sales activity and report in CRM system

SELECTION CRITERIA :

Must possess excellent communication (written and spoken) skills

Successful track record selling Software Products and Services into the UAE Market as an individual contributor

Must have sold complex Enterprise IT solutions in ERP/CRM/Cloud/SaaS/Infrastructure/Data Analytics

Must have sold end-to-end deals in the UAE market

Graduates/Engineers/MBAs with at least 7+ years of relevant work experience

OTHER REQUIREMENTS:

Ability to survive and thrive in a competitive sales environment.

Results-focused and resilient professional who takes proactive action to meet sales goals

Passionate about enabling customer success with selling the best-fit technology solutions

Positive attitude and willing to go the extra mile