Customer Success Specialist

Work in agile product development (with co-founders, Product owners,
Managers, Developers) to define requirements and design the solutions. It is an IC role.
● Design intuitive and simple user interfaces for mobile and web solutions,
producing journey maps, storyboards, mock-ups.
● Rapidly translate concepts into user flows, wireframes, mock-ups, and
prototypes that lead to intuitive user experiences. Design UI for Mobile and
Web applications with a special focus on Data Visualizations
● Innovate with evolving customer experience in terms of applying
technologies and business models
● You will be challenged to understand business needs and user’s
perspectives and put them in a cohesive design that is simple but elegant.
You will also be expected to design the overall functionality of the product,
and to have the best user experience, iterate upon it per user testing

Requirements

● 1-5 years of experience as UI/UX Designer (and/or Interaction Designer)
with experience working with internal or external stakeholders. Preferably
at a growth stage consumer product startup.
● Proficiency with design tools like Figma, Adobe Suite, and collaborative
tools like Notion, Airtable.
● Experience in designing mobile applications for users that are not so
technically literate
● A portfolio of previous work must be presented incorporating UI designs
and/or sketches that demonstrate an understanding of wireframing,
interaction design, visual design, and design best practices.
● Ability to work alone and on tight timelines.

Experience: 2 – 5 years
Job location: Mumbai - BKC
Grade: M4/M5

As part of the Corporate Development Team, you will develop product and alliance partnerships with fintech and technology startups. The position will require stakeholder management, relationship building, basic understanding of fintech products, and interest in startup ecosystem.
Corporate Development at Kotak Securities is responsible for driving development of next-generation products and adoption of future technology by partnering with start-ups, technology
partners, accelerators/ incubators, customers, and premier academic & research institutions. The corporate Development team also looks at investing in fintech and technology startups for
driving business advantages to Kotak securities.
 
Role:
 Prospect potential partners using various direct methods, networking, and research.
 Create processes & systems/integrations by tying up with various players in fintech ecosystem, especially in capital markets.
 Implementation of solutions by leveraging the startup ecosystem for various business
teams across the organization.
 Delivery of projects from ideation through prototype development, proof of concept
(PoC) and testing with stakeholders (internal and external)
 Periodic review and monitoring of the projects on an ongoing basis
 Keep abreast with emerging technology & concepts, and market trends to identify
opportunities and develop solutions.
 Ideation and brainstorming of new concepts and ideas for experimentation in different
products.
 Understanding customer behaviour and developing customer journey mapping
 Engage in research, data collection and business analysis to understand the impact
on product, process, and systems.
 Forge strong partnerships with industry partners to bring to fruition a leading-edge
proposition, have the voice of customer at the heart of everything.

Attributes:
 Professional project management knowledge of concepts and practices, specifically
the agile development methodology
 Deep interest in startup ecosystem
 Analytical and detail-oriented mindset, good presentation, and interpersonal skills
 Ability to engage senior level professionals and promoters.

SharePoint Development Candidate must have good knowledge of SharePoint designer 2010/2013, Web services, InfoPath, CSS, HTML5, bootstrap, OOB workflows Should have hands-on experience in developing custom web parts using .NET In-depth understanding of enterprise portals, collaboration tools, enterprise search, document and content management Follow Fujitsu's quality process and adherence to all policies and process. Build proof of concept examples or graphical simulation software and maintain product test and demos for training purposes. Protects operations by keeping information confidential. Actively participate in design reviews by providing creative and practical ideas and solutions in a teamwork environment. Hands on experience in all below points is Mandatory: SharePoint 2013 custom application development using SP Services, CAML query, XSLT, CSOM, Jquery and Javascript , InfoPath Forms and workflow. Knowledge of SharePoint Online custom application development using SharePoint Designer, Power automate & Power Apps, SPFx framework.

Are you a financial wizard and want to work with a global FMCG Company? Then read on.

 

Our Client is the world's largest FMCG brand manufacturer and exporter with a legacy spanning over 120 years.They are India's first integrated company with a comprehensive product chain. Our client is a billion dollar top line company holding 45% market share in India and 50% share in export market.

 

What you need to have:

• JD For Customer Service Manager

• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.

We are on a mission to improve holistic wellbeing using age-old trusted Eastern protocols like astrology, yoga, Ayurveda, meditation, etc. Our goal is to build a life companion app that offers a virtual Disneyworld for wellness.
Starting out, we are building a platform to consult with our ‘Astro-advisors’ and engage in
wellness-focused activity-led content, called activity packs offered post consult. The packs will contain a wide range of activities like meditation, yoga, chants, affirmations, gratitude journaling, and other astrology related remedies. Over time we will expand to other advisors as well. A differentiated and highly trained supply and our content IP will be the two pillars of the business.

Team:
Aniket Lila, Co-Founder, CEO 
• Investment Team at Nexus Venture Partners (largest homegrown VC in India, an early
investor in companies like Zomato, Snapdeal, Unacademy, Delhivery, Whitehat Jr, Postman, Druva)
• Corporate Development, Albertsons (2nd largest grocery store retailer in the US)
• BSc from Northwestern University, US
We are a team of 5 across product, content, ops, and business.

Progress:
We have closed a seed round from Nexus Venture Partners, Titan Capital (Snapdeal
founders) and high-value angels like Srini (Elance / Upwork), Ramakant (Livspace) and Vinay (President, Jio), and Farid (Sharechat). We are in stealth and currently building the first version of the product and hiring a kickass team. Our alpha version of the website is live. 

Job Description:
We are looking for a hands-on full-stack engineer to join our core team with experience in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology.

Roles and responsibilities:
● Leverage the DevOps team to ensure the product can be built, deployed, and tested
across all of the release cycles from dev to production
● Strong grasp of modern security principles and how to apply them to applications
● Work with stakeholders (product owners, project managers, and scrum masters) to
define and clarify requirements. Hands-on development with both front-end, middle-tier,
and back-end programming
● Work as per the defined project priorities and project schedules and complete the
assigned projects within allotted timelines
● Adhere to agile development methodologies

Experience you MUST have:
● Building RESTful web services using NodeJS
● Writing batch/cron jobs using Python and Shell scripting
● Web application development using JavaScript and JavaScript libraries and ReactJs
and other web technologies - HTML, CSS, and JS
● Basic understanding of JavaScript, Typescript, HTML, CSS, JSON, and REST-based
applications
● Experience/Familiarity with RDBMS or NoSQL Database technologies like MySQL,
MongoDB, PostgreSQL, ElasticSearch, and Redis
● Understanding of code versioning tools such as Git
● Experience with Docker and Kubernetes is a big plus
● Building applications deployed in the cloud using Amazon Web Services (AWS) and
understanding end-to-end deployment.
● Experiences in JS-based build /Package tools like Grunt, Gulp, Bower, Webpack,
and NPM
● Experience in video streaming and call / chat-based products is a big plus
● Experience in working with global remote teams is a plus

Skills/mindset you MUST have:
● Product-first thinking - Break complex problems into implementable solutions with
iterative mindset using the product
● Whole-brain problem solving - Uses right and left sides of the brain effectively -
Strong business judgment and analytical acumen with creative thinking
● Thrive in chaos - Comfortable with ambiguity but loves defining the boundaries
and parameters and getting shit done
● Communicate, care, inspire - Exceptional interpersonal and leadership skills - be
a leader and a team player
● Always push the bar - Strive for excellence in whatever you do, take ownership
and responsibility for outcomes
● Build fast, fail, learn, HUSTLE HUSTLE HUSTLE
● Want to have fun - if you are not happy and people around you are not happy, how
will we make the world a happier place? :)
● Curious and spiritual soul - Understanding of market and experience with
astrology, yoga, mediation, Art of Living, Isha Yoga would be a good plus

Why Astrology? $10B market with a target audience of 200M with 2M astrologers. Astrology is a 4,000-year-old trusted belief system which gives probabilistic insights into the future. People go to astrologers with problems (love and career majorly). They are at low points in their lives and are seeking help. They need guidance and motivation. Just like religion, astrology too gives us hope and brings positivity in our lives.
We want to bring a breath of fresh air to the industry and disrupt the industry using technology and product-first thinking. We want to build a trusted, positive, and relevant wellness brand for today’s audience and be India’s gift to the world.

Who we are:

We are leading CMMI Level 3 global organization. We enjoyed a stable leadership since its inception in the Silicon Valley, California in 1996. We have expanded from a single location to current presence in 5 global cities with round-the-clock connectivity.

Since inception, the driving core values inculcated by our founder, management team and investors have been the ongoing guiding force.

We emerged as a leading custom software development organization, spread across the globe. We made business easier and more profitable for varied small to medium size projects. As a technology partner, we deliver solutions in line with your business goals. With 2000+ happy customer base, vast experience of 20+ years, backed by offices in the US, Australia and India, providing next-door assistance and a round-the-clock connectivity. Our software solutions cover all major industries such as healthcare, digital enterprises, business automation and IT services, highlighting our expertise in Microsoft open source platform, mobile platforms and new technologies.

 To know more about we visit http://www.smartdatainc.com">http://www.smartdatainc.com

About You:

Should build interactive consumer data from multiple systems and restfully abstract to the UI through a Node.js backend.

• Should define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Should address and improve any technical issues
• Should be good in communication skills and teamwork ability to work between different levels of developers.
• Should be able to work/handle projects single handed by own
• Should perform unit/per testing for creating a bug free solution.

You should possess:

• Experience of Node JS, Express JS, Mongo DB, Angular 2+.
• Knowledge of GIT, Jenkins tools or similar.
• Knowledge working with AWS (S3, EMR, EC2, RDS).
• Experience of Agile development and methodology.

Good to have:

•  Project management and deployment skills.
• Knowledge of Dockers and Kubernetes.

• Onsite experience.
• US business Visa.