Customer Success Specialist

About Asha Health

Asha Health helps medical practices launch their own AI clinics. We're backed by Y Combinator, General Catalyst, 186 Ventures, Reach Capital and many more. We recently raised an oversubscribed seed round from some of the best investors in Silicon Valley. Our team includes AI product leaders from companies like Google, physician executives from major health systems, and more.

About the Role

We're looking for an "insanely cracked engineer" to join our engineering team (currently 7 teammates). We're looking for someone who is an all-rounder, but has particularly exceptional backend engineering skills.

Our ideal candidate has built voice agents at the orchestration layer level (ex: using Pipecat or LiveKit) and leveraged clever engineering techniques to improve latency & reliability for complex workflows.

We pay well above market for the country's best talent.

Responsibilities

In this role, you will have the opportunity to build state-of-the-art AI agents, and learn what it takes to build an industry-leading multimodal, multi-agent suite.

You'll wear many hats. Your responsibilities will fall into 3 categories:

AI Engineering

• Develop AI agents with a high bar for reliability and performance.
• Build SOTA LLM-powered tools for providers, practices, and patients.
• Architect our data annotation, fine tuning, and RLHF workflows.
• Live on the bleeding-edge ensuring that every week, we have the most cutting edge agents as the industry evolves.

Full-Stack Engineering (80% backend, 20% frontend)

• Lead the team in designing scalable architecture to support performant web applications.
• Develop features end-to-end for our web applications (Typescript, nodeJS, python etc).

Requirements

You do not need AI experience to apply to this role. While we prefer candidates that have some AI experience, we have hired engineers before that do not have any, but have demonstrated that they are very fast learners.

We prefer candidates who have worked as a founding engineer at an early stage startup (Seed or Preseed) or a Senior Software Engineer at a Series A or B startup.

Perks of Working at Asha Health

#1 Build cool stuff: work on the latest, cutting-edge tech (build frontier AI agents with technologies that evolve every 2 weeks).

#2 Surround yourself with top talent: our team includes senior AI product leaders from companies like Google, experienced physician executives, and top 1% engineering talent (the best of the best).

#3 Rocketship trajectory: we get more customer interest than we have time to onboard, it's a good problem to have :)

Position Overview:

As a Frontend Developer, you will be responsible for creating and implementing innovative user interfaces and ensuring the seamless integration of design and functionality. The ideal candidate should have a minimum of 1.5 years of experience in front-end development, with a strong proficiency in React, JavaScript, SCSS, HTML, frontend architecture design, and design concepts

Responsibilities:

Collaborate with the design and development teams to translate UI/UX designs into interactive web pages or applications.

Develop responsive web interfaces and ensure cross-browser compatibility.

Write clean, modular, and maintainable code using best practices and coding standards.

Optimize application performance and ensure scalability.

Conduct thorough testing and debugging to identify and fix issues.

Collaborate with backend developers to integrate frontend interfaces with server-side logic.

Stay up-to-date with the latest front-end technologies, trends, and frameworks.

Participate in code reviews and provide constructive feedback to improve code quality.

Work closely with stakeholders to understand requirements and propose effective technical solutions

Qualifications:

Bachelor's degree in Computer Science, Engineering, or a related field.

Minimum 1.5 years of experience as a Frontend Developer.

Strong proficiency in React, JavaScript, CSS, and HTML.

Solid understanding of frontend architecture design patterns and concepts.

Experience with frontend frameworks like Redux, Vue.js, or Angular is a plus.

Familiarity with RESTful APIs and asynchronous request handling.

Knowledge of version control systems (e. g., Git) and project management tools (e. g., Jira).

Ability to collaborate effectively with cross-functional teams.

Strong problem-solving skills and attention to detail.

Excellent communication and interpersonal skills.

Minimum 7 years experience : Individual Contributor ( Back-end plus Cloud- Infra)

Banking/Payments Domain : Worked on projects from scratch and scaled

Experience with Payment Gateway Companies is a plus

Tech Stack

Java SpringBoot,AWS,GCP,REST

Worked on CI/CD (Manage and setup )

Different SQL and NO-SQL Databases -,PostgreSQL,MongoDB

Responsibilities:

End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.

DIscuss business requirements and timelines with management and create a task plan for junior members.

Manage the day to day activities of all team members and report their work progress

Mentoring the team on best coding practices and making sure modules are Live

on time.

Management of security vulnerabilities.

Be a full individual contributor which means can work in a team as well as alone.

Attitude:

Passion for tech innovation and solve problems

GoGetter Attitude

Extremely humble and polite

Experience in Product companies and Managing small teams is a plus

Are you passionate about the power of data and excited to leverage cutting-edge AI/ML to drive business impact? At Poshmark, we tackle complex challenges in personalization, trust & safety, marketing optimization, product experience, and more.

Why Poshmark?

As a leader in Social Commerce, Poshmark offers an unparalleled opportunity to work with extensive multi-platform social and commerce data. With over 130 million users generating billions of daily events and petabytes of rapidly growing data, you’ll be at the forefront of data science innovation. If building impactful, data-driven AI solutions for millions excites you, this is your place.

What You’ll Do

• Drive end-to-end data science initiatives, from ideation to deployment, delivering measurable business impact through projects such as feed personalization, product recommendation systems, and attribute extraction using computer vision.
• Collaborate with cross-functional teams, including ML engineers, product managers, and business stakeholders, to design and deploy high-impact models.
• Develop scalable solutions for key areas like product, marketing, operations, and community functions.
• Own the entire ML Development lifecycle: data exploration, model development, deployment, and performance optimization.
• Apply best practices for managing and maintaining machine learning models in production environments.
• Explore and experiment with emerging AI trends, technologies, and methodologies to keep Poshmark at the cutting edge.

Your Experience & Skills

• Ideal Experience: 6-9 years of building scalable data science solutions in a big data environment. Experience with personalization algorithms, recommendation systems, or user behavior modeling is a big plus.
• Machine Learning Knowledge: Hands-on experience with key ML algorithms, including CNNs, Transformers, and Vision Transformers. Familiarity with Large Language Models (LLMs) and techniques like RAG or PEFT is a bonus.
• Technical Expertise: Proficiency in Python, SQL, and Spark (Scala or PySpark), with hands-on experience in deep learning frameworks like PyTorch or TensorFlow. Familiarity with ML engineering tools like Flask, Docker, and MLOps practices.
• Mathematical Foundations: Solid grasp of linear algebra, statistics, probability, calculus, and A/B testing concepts.
• Collaboration & Communication: Strong problem-solving skills and ability to communicate complex technical ideas to diverse audiences, including executives and engineers.

Job Overview:

We are looking for a seasoned OpenStack Administrator with strong expertise in managing large-scale production environments. The ideal candidate should have hands-on experience with Linux, Kubernetes, and OpenShift, and be capable of performing routine maintenance, upgrades, and troubleshooting in complex cloud infrastructures.

The candidate must also be comfortable working with Red Hat support, managing escalations, and communicating effectively with both internal teams and external clients.

Key Skills & Qualifications:

• Proven experience managing OpenStack infrastructure in production.
• Strong proficiency in Linux system administration (RHEL/CentOS preferred).
• Hands-on experience with Kubernetes and OpenShift.
• Experience with system monitoring, log management, and troubleshooting tools.
• Familiarity with RH support portal, managing cases, and following up on resolutions.
• Excellent problem-solving skills and ability to work under pressure.
• Strong client communication skills and ability to articulate technical issues clearly.
• Proven ability to work in and manage large-scale production environments.

Candidates with OpenStack certification will be preferred.

Job Requirements:

• Proven working experience as a business development manager, sales executive or a relevant role

• Proven sales track record

• Experience in customer support is a plus

• Proficiency in MS Office

• Proficiency in English

• Market knowledge

• Communication and negotiation skills

• Ability to build rapport

• Time management and planning skills

• BSc/BA in business administration, sales or relevant field

Job Responsibilities:

• Develop a growth strategy focused both on financial gain and customer satisfaction

• Manage complete client and internal operations

• Conduct research to identify new markets and customer needs

• Arrange business meetings with prospective clients

• Promote the company’s products/services addressing or predicting clients’ objectives

• Prepare sales contracts ensuring adherence to law-established rules and guidelines

• Keep records of sales, revenue, invoices etc.

• Provide trustworthy feedback and after-sales support

• Build long-term relationships with new and existing customers

• Develop entry level staff into valuable salespeople

Novolytics is a novel Analytics Company which is trying to solve the problems of manufactures and machine asset owners. Predictive maintenance is going to be a huge part of Factory 2.0, which will allow manufacturers to keep machine downtime to minimum, boosting productivity and reducing losses due to down time. 

Novolytics is building a platform which would collect signal data, analyze and predict which machines need maintenance or are showing signs of wear. Currently our platform is being piloted for one of India's largest car manufacturers, to solve for vehicle maintenance and servicing based on car sounds.

Responsibilities:

- Design and architect the various parts of the product or its features

- Be the product and tech owner providing support, mentorship and guidance to other developers

- Maintain and operate the application in production environment

- Contribute to the broader team management activities including Product planning, Improvement Activities,etc.

- Involve in hiring other developers and mentoring team members.

- Participate in the evolution of organization-wide best practices, standards, and policies related to software development and propagate the same to other technical staff.

- Participate in code reviews and architecture and design discussions.

- Ensure delivery of all product deliverables within the timelines.

Qualifications:

- BE/BTech in Computer Science with at least 5 years of experience as a Full Stack Engineer

- Experience in design, maintaining, and testing large online systems.

- Familiar with at least one of high level server side languages out of NodeJS or Python, with a preference of NodeJS(with Express.js)

- Experience of building frontend web-apps using ReactJS.

- Should have knowledge about, and know how/when to use different Design Patterns

- Should have experience with cloud infrastructure providers, preferably, AWS.

- Experience of mobile app development on Flutter is a plus

- Have experience of working with relational as well as non relational databases like MySQL, MongoDB along with other data stores like Redis and Elasticsearch.

- Have knowledge of building and maintaining CI/CD pipelines and workflows.

- Know web application security best practices and knowledge of common application security vulnerabilities

- Understanding of queue management systems/frameworks like RabbitMQ, Celery