Customer Success Specialist

HR INTERN

JOB DESCRIPTION

About Us: We are not just an AD agency or a creative agency, we are a Communication Company.

Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups

and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than amcompany.

Job Role: HR Intern - Talent Acquisition

Experience Level: Fresher

Location: Bangalore, Karnataka (On-site).

Requirements we seek:

● Good communication and interpersonal skills.

● Attention to detail.

● Availability for 3 months or more.

● Familiarity with fundamental HR concepts (Prior experience in the same domain is a plus).

● Understanding and appreciation for the need to maintain confidentiality when dealing with

employee information and HR matters.

● Capability to work collaboratively within a team and contribute positively to the overall team

dynamics.

Work Responsibilities:

● Talent Acquisition: End-to-end lateral hiring (Creative and Technical Roles).

● Sourcing: Creating a talent pipeline and employing various sourcing strategies.

● Stakeholder Management: Establishing strong relationships with hiring managers to understand their requirements, align on job specifications, and continuously improve the recruitment process based on feedback.

What’s in it for You:

● Stipend up to 12k to 15k.

● A healthy work environment with great mentorship.

● Hands-on experience and exposure to various aspects of HR.

● A supportive and inclusive workplace culture.

● Opportunities for skill development and networking.

● Potential for future career advancement within our organization.

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

Position: MIS Executive/Assistant Manager 

Responsibilities: 

• Managing a team that prepares daily, weekly, monthly, and annual reports 
• Presenting findings and recommendations to stakeholders, highlighting key trends & opportunities. 
• Overseeing the collection, storage & management of data from various sources, ensuring data accuracy & completeness. 
• Identifying & resolving data issues, inconsistencies and discrepancies and built systems to identify and resolve the same. 
• Working closely with cross-functional teams to streamline workflows & optimize operational efficiency. 
• Collaborating with IT teams to develop and enhance data systems and tools to support business needs. 
• Preparing sales analysis and product analysis reports 
• Generating adhoc Report requirements from Ops, Marketing, Accounting and Training verticals. 
• Verifying the accuracy of inter-store stock transfers  
• Creating & compiling monthly qualitative analysis Report & monthly Customer RFM Analysis. 

Candidate Qualifications & Skill Requirements: 

• 5 years of experience in MIS, data analysis, and business intelligence, preferably in the F&B industry. 
• Experience in Advanced Excel & Tally 
• Must have excellent time management, organized and detail-oriented skills 
• Must be able to define and work to deadlines. 
• Proficient in data analysis and visualization tools (e.g., SQL, Tableau, Power BI). 
• Strong knowledge of database management & data warehousing. 
• Excellent analytical, problem-solving, and critical-thinking skills. 
• Attention to detail and a commitment to data accuracy and integrity. 

Job Location: Head Office – Prabhadevi, Mumbai 

Reporting Manager: Business Head 

Timeframe: 10-15 Days

About us 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

UX/ UI Designer 

Job Description

We are seeking a UI/UX Designer with strong technical skills in UI/UX and a fundamental understanding of web development.

The individual will play a pivotal role in crafting graphic elements, designing screens for web, software, and mobile applications, and constructing user-friendly navigation components. The perfect candidate will excel at creating exceptional user experiences, possess a keen sense of elegant design, and have the ability to transform broad requirements into seamless interaction flows. Ultimately, their work will result in user-friendly and intuitive screens that engage and retain customers effectively.

About Cartrabbit

Cartrabbit is a software-as-a-Service (SaaS) product startup based in Coimbatore, building customer retention and lead generation tools for eCommerce businesses with over 50,000+ customers worldwide. An entirely modern platform that takes you to the world-class product development workflow that promisingly meets customer needs and success. Cartrabbit is committed to maintaining a safe and productive work environment, and you will be a part of an awesome SaaS product development team and incredible benefits that include:

Great learning environment

Flexible working hours

Opportunity to work in a Product company in a vertical B2B niche SaaS.

Job Responsibilities:

• Creating wireframes, storyboards, user flows, and process flows for web applications, landing pages, and mobile apps
• Translate requirements/wireframes into a responsive and intuitive User Interface
• Work closely with the developers and marketers for creating an awesome User Experience across various assets including applications and websites
• Optimized for a wide range of devices and interfaces
• Work with the development team to ensure high-quality designs are fully actualized
• Incorporating feedback, usage metrics, and usability findings into design in order to enhance user experience
• Collaborating effectively with engineering and management teams
• Establish and promote design guidelines, best practices, and standards.

Qualification and Skills

• 0-2 years of experience in UI/UX
• Solid working experience in Figma
• Understand modern design thinking and design trends.
• Proficiency in creating mockups and fully workable prototypes in Sketch and Figma and other tools.

• Excellent communication skills and can clearly articulate your ideas, designs, and suggestions
• Strong design skills across both web and mobile platforms
• A portfolio with good design rationale and visual design skill
• You are a strong team player who can collaborate effectively with different stakeholders
• Ability to work in a fast-paced startup environment
• Basic HTML5, CSS3, and JavaScript skills are a plus

• Worked as a Node.js developer on multiple projects with relevant experience between 1 to 4+ Years.
• Extensive knowledge of Nodejs, JavaScript, APIs, web stacks, libraries, and frameworks.
• Able to work on independent nodejs projects.
• Experience in mongoDB database queries. Able to write and manage complex DB queries .
• Exceptional analytical and problem-solving aptitude.

Responsibilities and Duties

• Should have good knowledge and experience 2+ years of experience in core Php, Opencart, Magento, Wp, Shopify Etc
• Produce detailed specifications
• Maintain and optimization and functional code
• Contribute to all phases of the development lifecycle
• Develop and deploy new features to facilitate related procedures and tools.
• Focus on Unit Testing and ensure the test-driven process

Qualifications and Skills

• Proven software development experience in PHP, Web services, WSDL, XML, and SOAP
• Familiarity with the Model-View-Controller (MVC) architectural pattern, and previous experience developing web applications using this pattern or on existing MVC frameworks
• Good knowledge of relational databases, experience interacting with MySQL database systems through an abstraction layer, in addition to the ability to write raw SQL queries.
• Front-end development experience with strong Javascript skills (including frameworks/libraries such as jQuery, AJAX, JSON) as well as familiarity with accepted CSS and HTML design standards.
• Experience in common third-party APIs i.e. (Google, Facebook, eBay, etc) will be an added advantage.
• Passion for best design and coding practices and a desire to develop new bold ideas.