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Customer Success Jobs in Bangalore (Bengaluru)

Explore top Customer Success Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Senior Business Development Manager

Founded 2014
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Bengaluru (Bangalore)
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4 - 12 years
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Best in industry22 - 30 lacs/annum

Why Headout?Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time?We’ve grown 15x in the last 9 months and are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates and others. Your Role:As a key member of the Business Development team, the Senior Business Development Lead will structure, negotiate and execute on large-scale partnerships designed to expand and grow the reach of the Headout brand. we are seeking an all-around BD athlete who can also take on a broad range of responsibilities. These include anything from negotiating major supply partnerships to generating local consumer insights to creating a local partner-driven customer acquisition strategy and everything in-between! This is a very entrepreneurial role. This role directly reports to the CEO.The ideal candidate will have experience working with or in the entertainment/leisure/travel industry and possess exceptional communication, EQ, analytical and problem-solving skilss and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues. Above all, we are looking for someone who has a proven ability to hustle, get thigns done, close, hit goals and think outside the box. What will you do?- Partner strategy, partner cultivation and prioritization, presenting to high level execs and officials, business model planning, negotiation and creation and driving deals to closure.- Develop a BD plan and strategy and lead cross-functional execution against defined business milestones and metrics- Proactively map and assess key players within targeted segments of the experiences ecosystem, and execute a strategy to continually engage with leaders in these segments- Stay on top of competitive trends and developments within the industry, across key segments of our industry- Advocate for critical product feature development to help accelerate partner growth and utilization- Extend into account management and implementation as needed, for very large strategic partnerships- Manage cross-functional resource involvement and ensure continued engagement with the team and alignment with goals, specifically Product, Operations, and Engineering leads- Be point of escalation, internally or externally to support partners with support management and any related issues- Evangelize and champion your mission, purpose, and needs internally- Track, analyze, and communicate key metrics to internal and external stakeholderWhat are we looking for?- 6+ years business development experience in online marketplace, e-commerce or travel-related businesses- Owned revenue and/or BD goals in prior roles, and have a track record of meeting or exceeding these goals- Excellent judgement, positive attitude, hustle, demonstrated history of success- Strong interpersonal skills which allow you to build trust and negotiate hard with partners, and adeptly manage the cross-functional coordination (local operations, public affairs, finance, legal) required to implement deals- Strong negotiation and deal structuring skills- Adept at building and delivering presentations- Prior experience with and comfort operating in a very entrepreneurial environment where you had little direction, high ambiguity, and had to define goals and generate results- Strong intellectual curiosity, and an ability to synthesize large amounts of information and to quickly become externally credible n a new, complex subject area- Strong project management and organizational skills and detail orientation- The ability to travel 25% of the time

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Customer Support Associate

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
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1 - 3 years
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Best in industry3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Customer Success Associate

Founded 2015
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Bengaluru (Bangalore)
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3 - 6 years
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Best in industry8 - 12 lacs/annum

Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing clients for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: + Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight + Great problem-solving skills, taking a consultative approach to find the best solution + Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Oversee the onboarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption. + Help our product and engineering team continue to deliver new products at the highest quality + Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources. + Manage day to day communications with dozens of customers + Manage the long-term health of our customer base + Create and educate customers on best practices + Drive engagement through newsletters, webinars, customer council, etc. + Ensuring 100% customer retention and satisfaction Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.

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Customer Success Manager

Founded 2016
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Bengaluru (Bangalore)
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1 - 3 years
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Best in industry2 - 6 lacs/annum

JOB RESPONSIBILITIES:  Qualify leads and execute conversion of lead to the point of payment, booking confirmation, smooth delivery of experience and feedback collection, follow through.  Liaise with Sales, Operations, Creative, Product teams to provide best in class services to every customer of Wandertrails  Provide Metrics in terms of process, delivery and updates  Follow a metrics driven approach to set up and implement best practices for CA/CX team  Channel the feedback from the ground / customers to the Operations, Creative, Sales, CA/CX and Product teams so as to improve the overall user experience and ultimately help take the product to a state where “exceeding customer expectations” is the norm  Implement the User Acquisition programs across given channels including hacks (online & offline) and other touchpoints to generate awareness and drive conversions  Communicate with the target audiences through online & offline platforms, and maintain a continuous relationship  To do everything needed to drive customers onto the platform and help them enjoy the experience of booking through Wandertrails  Find, qualify and on-board new vendors on urgency basis, if and when required (in association with Sales & Operations teams)

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