We're looking for an energetic Customer Success Associate! Goals: -Professional understanding and demonstrating the information about our products and services. -Understand client behaviors to optimize replies to ensure first response closure with accurate, decisive answers that solves their queries. -Identify and assess clients' needs to achieve client satisfaction. -Build sustainable relationships of trust through open, accurate and interactive communication. -Handle tickets by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution. -Maintaining records of transactions and interactions. -Escalate unresolved queries to respective departments for accurate redressal. Requirements: -Excellent verbal & written communication skills in English. -Good listening and problem solving skills. -Ability to multitask in pressure situations. -Good interpersonal skills. -Client interaction experience with a product-based company would be an advantage. About Us: CloodOn Learning Pvt ltd is a Bangalore based SaaS product company with Learning Management Product called SeekLMS (www.seeklms.com). CloodOn has been in the ed-tech industry for about a decade now and its products run several online academies and drive training programs of corporates. SeekLMS is a cloud based software with SaaS product and like any SaaS products engineers get the opportunity to solve problems on application, workflows, scalability, reliability, usability, automation, accessibility and analytics.
ABOUT THE TEAMWe are a team of entrepreneurs who are passionate about building products that users loveand solving problems that have a large-scale impact. We are passionate about changing how healthcare is provided.ABOUT THE ROLEYou would help employees and employers use their health insurance and health benefits inthe most seamless way possible.● Develop a deep level of understanding and knowledge of the entire product● Respond to customer queries in a timely and accurate way via phone, email, or chat● Help customers on their journey for health insurance claims● Help in policy placement operations and onboarding of corporate and employees● Coordinate with hospitals, insurance companies, TPAs for claims or endorsement ofnew requests● Take initiatives in automating regular tasks● Interact with internal and external teams to ensure quick resolution of customerrequests● Drive 100% customer satisfaction by delivering extraordinary serviceABOUT YOUYou understand the importance of customer success and you take pride in going over andbeyond to help your customers. You always put your customer first. You have strongcommunication skills, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.Minimum qualifications● At Least 3 year of experience with customer success or service function withdomestic insurance companies (preference if experience in Health Insurance), ThirdParty Administrators, Insurance Brokers, Insurance Corporate Agents, Insurtech● Great command of English (both oral and written)● Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot● Prefer work experience in a startupYou are required to work from your home for now. As the Covid-19 situationimproves, you would be required to work at our office in Koramangala, Bangalore.
Explain the company product & services Explain the customers about the benefit of taking loans with us Track & maintain the outcome of each enquiry & leads. Resolve Customer queries regarding loans/payments etc Call the customers, identify the reason why the customers are not interestedGenerate and submit daily call summary report against database
Position:- Customer Support Executive (Telegu) What you will do? Solve user queries over phone calls and chat Document queries and convert them into useful insights and convey the same to product owners Suggest product changes to solve major UX and utility issues Sell premium products to our customers Lead Generation Provide onboarding support to the users Who are we looking for? Good command over Telugu and English Good negotiation skills Exceptionally good at persuasion Analytical Skills Good command over office tools such as Excel, Word, PowerPoint, etc. Community Building skills Clarity in speech Report Writing skills Experience in digital marketing and data analytics would be an added advantage. Remuneration: 3-4 LPA CTC Why PagarBook: We are a team of highly passionate individuals committed to solving some of the most challenging problems of the country. We are building a tool to manage more than 100 million SME workforce of India. If you also want to leave a mark on human history, this is the right place. We are based out of Bangalore and are backed by renowned VC firms.
Position:- Customer Support Executive (Kannada) What you will do? Solve user queries over phone calls and chat Document queries and convert them into useful insights and convey the same to product owners Suggest product changes to solve major UX and utility issues Sell premium products to our customers Lead Generation Provide onboarding support to the users Who are we looking for? Good command over Kannada and English Good negotiation skills Exceptionally good at persuasion Analytical Skills Good command over office tools such as Excel, Word, PowerPoint, etc. Community Building skills Clarity in speech Report Writing skills Experience in digital marketing and data analytics would be an added advantage. Remuneration: 3-4 LPA CTC Why PagarBook: We are a team of highly passionate individuals committed to solving some of the most challenging problems of the country. We are building a tool to manage more than 100 million SME workforce of India. If you also want to leave a mark on human history, this is the right place. We are based out of Bangalore and are backed by renowned VC firms.
ABOUT THE ROLEYou would help employees and employers use their health insurance and health benefits inthe most seamless way possible.● Develop a deep level of understanding and knowledge of the entire product● Respond to customer queries related to claims in a timely and accurate way viaphone, email or chat● Help customers on their journey for health insurance claims● Develop and implement processes on health insurance claims● Take initiatives in automating regular tasks & analyze and report productmalfunctions● Interact with internal and external teams to ensure quick resolution of customerrequests/ claims● Coordinate with hospitals, insurance companies, TPAs for claims● Drive 100% customer retention by delivering extraordinary serviceABOUT YOUYou understand the importance of customer success and you take pride in going over andbeyond to help your customers. You always put your customer first. You have a strongcommunication skill, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.Minimum qualifications● At least 3 year of experience with health insurance claims servicing function● Experience in claims functions at domestic health insurance / Third PartyAdministrator / Insurtech● Great command of English (both oral and written)● Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot● Prefer experience working in a startup
Qualifications● Proven track record of customer obsession and innovation in high-growth companies fromecommerce/fintech/gaming domains● Demonstrated ability to think both strategically and tactically including the ability to formulatedata-driven and result-oriented decisions.● Ability to prioritize in an ambiguous environment.● 5+ experience of product management/consulting/marketing highly preferred● Exceptional interpersonal, communication (spoken and written) and influencing skills and anability to navigate a complex and unstructured cross-functional environmen
Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs). To scale the business, we are now looking to onboard Sales Leaders who are passionate about using technology to solve difficult problems and help us "write the book" on Enterprise selling at Leucine. This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly. What you will do Be an expert in Leucine Products & offerings Collaborate and partner with account team members (professional services, sales, support, product managers) Define and maintain success plans for customers that outline the desired business outcomes, metrics for success (KPIs), potential issues, and action plans Prepare for and conduct business reviews with customer, as appropriate Monitor adoption and usage trends, work closely with customer and Leucine teams to address adoption blockers Assist customers in realizing the full value of Leucine products and serve as a trusted advisor focused on their success Work with customers to expand product adoption across their organization, building champions every step of the way Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty Help drive customer references and case studies. Provide guidance on how to resolve customer-specific challenges Who you are A minimum of 2 years of customer-facing experience in a CSM function, account management, consulting, or client service role Experience working with SaaS solutions Proficient in building and delivering compelling proposals and presentations A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at all levels Ability to handle challenging customers or situations and drive to mutually agreeable outcomes Excellent account leadership, management and coordination skills with a bias for action Passionate about your customers’ success Accomplished presentation skills Effective communicator both written and verbal Ability to work creatively and analytically to solve problems Ability to manage ambiguity and synthesise complex information into meaningful messages and recommendations, able to make decisions within appropriate time frames with sound justification and can learn from mistakes Our Values Freedom Judgment Transparency Positivity Passion Innovation Customer Success What we offer A purpose-built work culture that lets you achieve the best version of yourself Freedom to experiment and autonomy of ideas Market competitive compensation Ample opportunity to grow in a fast-paced environment Unlimited free food and coffee About Leucine Leucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.
Job description :- PSE at Swiggy not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams.- They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (leadership), inward (peers and engineering team) and outward (product & business teams)Job responsibilities :- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.- Implementation of long term technology vision for your team.- Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to- Creating architectures & designs for new solutions around existing/new areas- Decide technology & tool choices for your team & be responsible for them.- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.- Technically Hands-on, prior experience with scalable Architecture- Possess 8+ years of software engineering and product delivery experience, with strong- Excellent command over Data Structures and Algorithms- Exceptional coding skills in an Object-Oriented programming language (Java preferred)- Strong problem solving and analytical skills- Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr,- Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems- Experience with high performance websites catering to millions of daily traffic is a plusCompany profile : - Swiggy is India's largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country.- Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. With a huge a customer base and 5lac order per day. Swiggy is redefining the food tech industry.
Roles and Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Work with the internal delivery team to ensure delivery quality to exceed client's expectations. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for testimonials, references and case studies. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Ensure billing and collection of the assigned accounts is under control. Advocate customer needs/issues cross-departmentally. Manage account escalations. Skills and Requirements: Proven ability to drive continuous value of solutions/products. Familiarity working with clients of all sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities quickly.
Job Purpose: To Answer queries/resolve problems of customers through Inbound. Attend Inbound & Outbound calls, sometime respond through email and chat to customers. Provide correct and quality information to customers on every call, promote good listening and English grammar skills. Eligibility Criteria: Good speak, read & Write English & Hindi mandatory. Able to communicate confidently and politely, with good speaking skills. Awareness on Banking or Banking products. Detailed knowledge of intricacies of Banks products and how they compare against competitors. Good typing skills (Quality & Speed) Ability to handle telephonic conversations Good Listening & Comprehension skills Should be flexible to work in 24/7 shift
Fabrik(https://fbrk.in) is an immersive technology company. We create augmented and virtual reality experiences over the web for small and large businesses as well as enterprises.Responsibilities include:1. Assisting with the growth of the sales pipeline through lead generation and inside sales activities2. Engage with prospects at all levels and using different channels and techniques - Email, Phone, LinkedIn and other lead generation tools.3. Conducting targeted email campaigns to reach key decision-makers in target companies.4. Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential solutions for Fabrik.5. Contributing individually to the team targets, achieving a high level of clientsatisfaction and quality lead generation.6. Research accounts and identifies the right contacts in every account.Skill(s) required:1. Excellent communication and articulation skills.2. Self-motivated and results-driven; passionate to learn and grow.Other requirements:1. Experience with Augmented Reality/Virtual Reality2. Out-of-the-box thinking3. Proactive executioner4. Loves building great products5. Smart workerPerks:1. Great team2. Cutting edge technologies3. Certificates/Letter of recommendations4. Informal dress code5. Free snacks & beverages6. Job offer (On successful conversion to a permanent employee)
Lumturo Technologies Private Limited is an on-demand field servicing platform that acknowledges the expertise of field technicians and service engineers in a diverse group of industries, including consumer electronics, consumer durables, home appliances, industrial machinery, healthcare, facility management services etc. The technicians are credible experts who can work in their industry-specific domain on an independent freelancing model.Selected intern's day-to-day responsibilities include:1. Engage in market research2. Reach out to build optimal service operations network3. Establish operations in new geographies4. Be the company's face on ground, maintain relations with clientele and help foster growthOnly those candidates can apply who: - should be able to speak in Kannada (and English or Hindi)- are available for full time (in-office) internship - can start the internship between 12th Nov'19 and 12th Dec'19 - are available for duration of 3 months
VP - Operations (Top B Schools)Head the Operations (PAN INDIA) : Create the highest level of efficiency possible - converting materials and labor into goods and services as efficiently as possible.Considering that a skilled workforce rids DesignCafe of operational inefficiencies, countering the resource management challenges in operations management - gets all pieces of the project management jigsaw to fall into place. 1. A Torchbearer of the vision and culture of the Design Cafe2. Create an efficient, sustainable, robust, dynamic operation mechanism3. Managing the competing business practices4. Customer Experience & Expectations - Good Enough Is No Longer Enough5. Forecasting demands against existing capacity6. Capturing capacity issues in operations management7. Strategic resource coordinationBuild SOPs / Playbooks and Strategically drive :- Project Management- SCM- Factory Operations- Procurement & Inventory Management- Business Development & Vendor Operations,- Warehouse Management & QC- Client Happiness Management
Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)
*Female candidates only* Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.