Customer Success Jobs in Bangalore (Bengaluru)

Bazaarvoice is looking for a new member of our Developer Relations team. Thanks to our great sales and marketing teams we already have a built-in audience of developers employed by our clients. As a Developer Advocate you’ll focus on helping those developers be successful with our APIs. This includes a variety of tasks including coding, technical writing, consultation, troubleshooting, training and more. This is a diverse and challenging role that requires a candidate who is as comfortable writing code as they are writing technical documentation and who can explain the inner workings of our API in a conference call with a single developer as well as at a training session in front of a large group of developers.  Successful candidates will take pride in and gain satisfaction from helping other developers be successful with Bazaarvoice APIs. Responsibilities of the Role: Manage and participate in Bazaarvoice Developer Portal forum Write sample code, apps, tools, and client libraries to assist and inspire developers in using Bazaarvoice APIs Help engineering teams improve products by conveying feedback from developers, advocating for new features, and pushing bug fixes Work with R&D teams to drive development of new APIs and API features including providing guidance on design best practice, technical documentation and training Create API related content including blogs, articles and tutorials Monitor social media interaction points such as forums, blogs, twitter, and other web sites for API issues, and take appropriate action Serve as an escalation point for API questions and support issues Provide guidance and consultation for colleagues, customers and partners as an expert in the Bazaarvoice APIs Support internal Q&A portal and API key process Willingness to participate in local API/developer community Some travel required (~5%) Skills and Experience Necessary for the Role: In depth understanding of REST, internet architecture, HTTP, and API integrations Strong communication skills – both written and verbal Demonstrated programming expertise including full stack web development Ability to create and deliver presentations and author technical documentation A desire to provide outstanding customer service Be a learner, able to explore new areas, learn new things, and quickly apply them to solve new problems. Ability to handle multiple competing priorities in a fast-paced environment About Bazaarvoice   Bazaarvoice connects brands and retailers to consumers, so that every shopping experience feels personal. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions reach in-market shoppers, personalize their experiences, and give them the confidence to buy. Each month in the Bazaarvoice Network, more than a billion consumers view and share authentic content including reviews, questions and answers, and social photos across 6,200 brand and retail websites.   Bazaarvoice completed the acquisition of Influenster in August 2019 and with the 2 companies coming together we are able to create an even more attractive proposition for our clients.   Influenster is a digital destination where consumers discover products and reviews that enable them to make well-informed purchase decisions with over 6 million members who have written over 38 million product reviews.   Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, and Australia. For more information, visit www.bazaarvoice.com.   Why join Bazaarvoice?   - We’re committed to client success: There are over 6,200 brand and retail websites in the Bazaarvoice network. Our clients represent some of the world’s leading companies across a wide range of industries including retail, apparel, automotive, consumer electronics and travel. - We’re leaders in consumer-generated content: Each month, more than one billion consumers view and share authentic consumer-generated content, such as ratings and reviews, curated photos, social posts and videos, about products in our network. Last year, 135K reviews were submitted each day. - Our network delivers: Network analytics provide insights that help marketers and advertisers provide more engaging experiences that drive brand awareness, consideration, sales, and loyalty. - We’re a great place to work: We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance.   Commitment to diversity and inclusion   Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

GraphQL is changing the way developers & teams are building software today. Realtime GraphQL paired with event-driven programming that ties together serverless computing on the backend is creating a new way to develop applications, with more power in the hands of the application developer. Hasura is an open-source project at the intersection of the GraphQL and serverless movements and empowers developers to build powerful and scalable applications easily. Our technology gives teams instant realtime GraphQL APIs and event-sourcing for serverless on a database in a manner is high-performance, low-footprint, and horizontally scalable out-of-the-box. Hasura is being adopted by developers in startups as well as some of the largest Fortune 500 companies today. We are very excited to be at the intersection of these 2 massive ecosystem trends that will have a profound impact on development workflows going forward and we are looking for amazing people who are as excited as we are to join us on this journey! Brief Overview: As a solutions engineer, your main responsibility will be to partner at the architecture and engineering level with users and customers to help them understand and unlock the value created by Hasura. You will be working primarily with large enterprise teams. You will seek to understand their challenges and context, and architect and engineer solutions that help them best leverage a Hasura deployment. Depending on requirements, you may either work with a particular customer for significant periods of time, or with multiple customers. In each case, you will prioritize creating long-term relationships with our customers and providing genuine value. Internally, you will work very closely with the sales and product teams and will have a significant influence on refining sales processes and the roadmap. What we are looking for: Prior experience with one or more of the following: Enterprise technology teams Technology consulting A pre-sales or post-sales role Experience working on client facing engagements. Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks. Creative problem-solving skills. Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives. Very good written & spoken communication skills in English. For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered. Qualifications: Prior experience in a developer tools company. Experience working with any of the following technologies: GraphQL Docker Kubernetes Postgres Frontend frameworks such as React, Angular, Javascript Experience with any of the following: Setting up and maintaining CI/CD pipelines Setting up and maintaining test suites Setting up and managing infrastructure Database admin Location: Openings available: In office in San Francisco, US In office in Bangalore, India For remote work based out of the US Working at Hasura: At Hasura, we help developers build modern apps and APIs faster. Through your work at Hasura, you will have the opportunity to make a lasting impact on both Hasura as well as the larger developer ecosystem. As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users. We offer competitive salaries, have a generous vacation policy and provide health insurance for everyone employed with Hasura. We are an equal opportunity employer and do not tolerate discrimination of any kind. Applying: We’d love to hear from you. Even if you don’t fulfil 100% of the above requirements, or are unsure about whether this would be the right fit, please do reach out to us with your questions! About Hasura: Hasura is a venture-backed open-source technology company with offices in San Francisco and Bangalore. Hasura makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.

Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs). To scale the business, we are now looking to onboard Sales Leaders who are passionate about using technology to solve difficult problems and help us "write the book" on Enterprise selling at Leucine. This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly. What you will do Be an expert in Leucine Products & offerings Collaborate and partner with account team members (professional services, sales, support, product managers) Define and maintain success plans for customers that outline the desired business outcomes, metrics for success (KPIs), potential issues, and action plans Prepare for and conduct business reviews with customer, as appropriate Monitor adoption and usage trends, work closely with customer and Leucine teams to address adoption blockers Assist customers in realizing the full value of Leucine products and serve as a trusted advisor focused on their success Work with customers to expand product adoption across their organization, building champions every step of the way Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty Help drive customer references and case studies. Provide guidance on how to resolve customer-specific challenges Who you are A minimum of 2 years of customer-facing experience in a CSM function, account management, consulting, or client service role Experience working with SaaS solutions Proficient in building and delivering compelling proposals and presentations A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at all levels Ability to handle challenging customers or situations and drive to mutually agreeable outcomes Excellent account leadership, management and coordination skills with a bias for action Passionate about your customers’ success Accomplished presentation skills Effective communicator both written and verbal Ability to work creatively and analytically to solve problems Ability to manage ambiguity and synthesise complex information into meaningful messages and recommendations, able to make decisions within appropriate time frames with sound justification and can learn from mistakes Our Values Freedom Judgment Transparency Positivity Passion Innovation Customer Success What we offer A purpose-built work culture that lets you achieve the best version of yourself Freedom to experiment and autonomy of ideas Market competitive compensation Ample opportunity to grow in a fast-paced environment Unlimited free food and coffee About Leucine Leucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.

Job description :- PSE at Swiggy not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams.- They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (leadership), inward (peers and engineering team) and outward (product & business teams)Job responsibilities :- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.- Implementation of long term technology vision for your team.- Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to- Creating architectures & designs for new solutions around existing/new areas- Decide technology & tool choices for your team & be responsible for them.- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.- Technically Hands-on, prior experience with scalable Architecture- Possess 8+ years of software engineering and product delivery experience, with strong- Excellent command over Data Structures and Algorithms- Exceptional coding skills in an Object-Oriented programming language (Java preferred)- Strong problem solving and analytical skills- Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr,- Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems- Experience with high performance websites catering to millions of daily traffic is a plusCompany profile : - Swiggy is India's largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country.- Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. With a huge a customer base and 5lac order per day. Swiggy is redefining the food tech industry.

Roles and Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Work with the internal delivery team to ensure delivery quality to exceed client's expectations. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for testimonials, references and case studies. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Ensure billing and collection of the assigned accounts is under control. Advocate customer needs/issues cross-departmentally. Manage account escalations. Skills and Requirements: Proven ability to drive continuous value of solutions/products. Familiarity working with clients of all sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities quickly.

Job Purpose:   To Answer queries/resolve problems of customers through Inbound. Attend Inbound & Outbound calls, sometime respond through email and chat to customers. Provide correct and quality information to customers on every call, promote good listening and English grammar skills.   Eligibility Criteria:   Good speak, read & Write English & Hindi mandatory. Able to communicate confidently and politely, with good speaking skills. Awareness on Banking or Banking products. Detailed knowledge of intricacies of Banks products and how they compare against competitors. Good typing skills (Quality & Speed) Ability to handle telephonic conversations Good Listening & Comprehension skills Should be flexible to work in 24/7 shift

Fabrik(https://fbrk.in) is an immersive technology company. We create augmented and virtual reality experiences over the web for small and large businesses as well as enterprises.Responsibilities include:1. Assisting with the growth of the sales pipeline through lead generation and inside sales activities2. Engage with prospects at all levels and using different channels and techniques - Email, Phone, LinkedIn and other lead generation tools.3. Conducting targeted email campaigns to reach key decision-makers in target companies.4. Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential solutions for Fabrik.5. Contributing individually to the team targets, achieving a high level of clientsatisfaction and quality lead generation.6. Research accounts and identifies the right contacts in every account.Skill(s) required:1. Excellent communication and articulation skills.2. Self-motivated and results-driven; passionate to learn and grow.Other requirements:1. Experience with Augmented Reality/Virtual Reality2. Out-of-the-box thinking3. Proactive executioner4. Loves building great products5. Smart workerPerks:1. Great team2. Cutting edge technologies3. Certificates/Letter of recommendations4. Informal dress code5. Free snacks & beverages6. Job offer (On successful conversion to a permanent employee)

Lumturo Technologies Private Limited is an on-demand field servicing platform that acknowledges the expertise of field technicians and service engineers in a diverse group of industries, including consumer electronics, consumer durables, home appliances, industrial machinery, healthcare, facility management services etc. The technicians are credible experts who can work in their industry-specific domain on an independent freelancing model.Selected intern's day-to-day responsibilities include:1. Engage in market research2. Reach out to build optimal service operations network3. Establish operations in new geographies4. Be the company's face on ground, maintain relations with clientele and help foster growthOnly those candidates can apply who: - should be able to speak in Kannada (and English or Hindi)- are available for full time (in-office) internship - can start the internship between 12th Nov'19 and 12th Dec'19 - are available for duration of 3 months

<div><strong>About Almabase</strong></div><div>We are on a mission to make quality education affordable to <strong><em>everyone</em></strong> by helping schools increase their fundraising efficiency. Visit <a href="https://www.almabase.com/careers" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.almabase.com/careers">Almabase Career's</a> page to learn more.</div><div>&nbsp;</div><div><strong>What we believe</strong></div><ul><li><strong><em>Democratizing quality education</em></strong>: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like <a href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html">this</a>&nbsp;</li><li><strong><em>Building a large profitable business</em></strong>: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors &amp; more ownership with the team. We are one of the few profitable Indian SaaS startups building <a href="https://valuesaas.co/" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://valuesaas.co/">value SaaS</a></li><li><strong><em>Employee Wellness + Customer Success:</em></strong> We give as much importance to each team member&rsquo;s personal &amp; professional success as much as we care about our customer's success. We believe it&rsquo;s all about balance.</li></ul><div>&nbsp;</div><div><strong>Our impact so far</strong></div><ul><li>2.1 Million constituents connected</li><li>420,000 students impacted</li><li>2 Million $ raised on our platform</li><li>42 Million engagement opportunities created</li><li>23 months since profitability</li><li>All this could be achieved with a nimble team of&nbsp;20 (4 salespeople in USA and rest to the team in Bangalore)</li></ul><div>&nbsp;</div><div><div><strong>What will you be working on</strong></div><ul><li>Be the single point of contact for all your customers from the time they sign the contract.</li><li>Establish a trusted relationship with them and help them succeed with Almabase through product adoption, retention, and possible expansion.</li><li>Understand the customer&rsquo;s goals, org structure, key challenges, and define their success.</li><li>Execute onboarding and implementation process</li><li>Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.</li><li>Monitor at-risk customer behavior and carry out activities to retain them.</li><li>Own churn and expansion for all your accounts.</li><li>Identify opportunities for portfolio growth and contact customers for upsells.</li><li>Work towards turning customers into advocates of Almabase.</li><li>Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.&nbsp;</li></ul></div><div>&nbsp;</div><div><strong>Whom are we looking for</strong></div><ul><li>At least 1+ years of work experience in a customer-facing role such as Customer Success, Customer Support, Account Management, Sales, etc. Background in Business Analysis will also be considered.</li><li>Ability to understand a software product and its nuances very well.</li><li>Excellent written and verbal business communication skills.</li><li>Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.</li><li>Work during US hours - 4 PM to 2:30 AM IST (approx)</li></ul><div>&nbsp;</div><div><strong>Why join us</strong></div><ul><li><strong>Freedom &amp; Responsibility: </strong>If you are a person who wants to take up challenging work &amp; push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.</li><li><strong>Great Salary &amp; Equity: </strong>For our top performers and leaders, we grant stock options. As Almabase continues to grow, you&rsquo;ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!</li><li><strong>Holistic Growth: </strong>Building a career doesn&rsquo;t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.</li><li><strong>Transparency:</strong> If you ever wanted to know what it&rsquo;s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.</li><li><strong>Food &amp; Snacks</strong>: You&rsquo;ll never have to worry about your hunger pangs. We provide tasty home cooked food &amp; snacks at all times of the day.</li><li><strong>Health insurance:</strong> We offer health insurance for you &amp; your dependents.</li><li><strong>Unlimited leaves &amp; Flexible work hours:</strong> There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment</li><li><strong>Annual Retreat:</strong> Join us on our annual 2-3 days team outing! Our last one was in Wayanad, Kerala.</li><li><strong>The comfort of home:</strong> On a tiring day, if you want to take a break on a bed or if you want to jog &amp; take a shower at work or play your hearts our on PS4. You can do it all at Almabase.&nbsp;</li></ul><p>&nbsp;</p>

VP - Operations (Top B Schools)Head the Operations (PAN INDIA) : Create the highest level of efficiency possible - converting materials and labor into goods and services as efficiently as possible.Considering that a skilled workforce rids DesignCafe of operational inefficiencies, countering the resource management challenges in operations management - gets all pieces of the project management jigsaw to fall into place. 1. A Torchbearer of the vision and culture of the Design Cafe2. Create an efficient, sustainable, robust, dynamic operation mechanism3. Managing the competing business practices4. Customer Experience & Expectations - Good Enough Is No Longer Enough5. Forecasting demands against existing capacity6. Capturing capacity issues in operations management7. Strategic resource coordinationBuild SOPs / Playbooks and Strategically drive :- Project Management- SCM- Factory Operations- Procurement & Inventory Management- Business Development & Vendor Operations,- Warehouse Management & QC- Client Happiness Management

Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)

*Female candidates only* Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.

Past SaaS Experience - MANDATORY Our Customer Success team advises and guides a wide variety of customers. You'll work closely with customers to discover their business needs and challenges and then coach them on the best ways to use AIDA platform to solve them. You will also work with AIDA's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of AIDA or uncovering new uses for AIDA amongst their customer portfolio. We are looking for someone who: - Had had minimum 2 years working with SaaS (Mandatory) - Meticulous documentation and note-taking abilities - Agile; able to switch gears multiple times throughout the day - Exemplary time-management client-management skills - Passionate about technology and innovation with advanced computer skills Responsibilities: - Work with first-time AIDA clients to help ensure a successfully implemented mobile app - Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients - Serve as the client’s voice internally and provide feedback on how AIDA can better serve client needs - Identify potential opportunities for future account development - Comfortable demoing products in real-time (in-person and virtually) - Maintain an expert-level understanding of the AIDA's product and its offerings

Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM) We're looking for a technical support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years. We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B. This role is ideal for someone who is consultative by nature and passionate about customer happiness. Responsibilities 1) Provide high-quality technical support over email and chat primarily to our customers across the Globe 2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support 3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner. 4) Keeping our Help/FAQ sections up to date. 5) Work with our engineering team to help them understand customer problems, reproduce them and fix them. 6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements Requirements 1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL) 1) You must be great at understanding and be analyzing problems 2) You must have at least 1-year experience with customer support for a business/enterprise tool 3) You must be willing to work in the provided timings IST 7-8 AM - 5 AM) 4) You should have excellent spoken and written English communication skills 5) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ. 6) An engineering/technical degree would be considered a strong advantage Apply with Your resume Your current CTC and expected CTC.

Why Headout?Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time?We’ve grown 15x in the last 9 months and are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates and others. Your Role:As a key member of the Business Development team, the Senior Business Development Lead will structure, negotiate and execute on large-scale partnerships designed to expand and grow the reach of the Headout brand. we are seeking an all-around BD athlete who can also take on a broad range of responsibilities. These include anything from negotiating major supply partnerships to generating local consumer insights to creating a local partner-driven customer acquisition strategy and everything in-between! This is a very entrepreneurial role. This role directly reports to the CEO.The ideal candidate will have experience working with or in the entertainment/leisure/travel industry and possess exceptional communication, EQ, analytical and problem-solving skilss and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues. Above all, we are looking for someone who has a proven ability to hustle, get thigns done, close, hit goals and think outside the box. What will you do?- Partner strategy, partner cultivation and prioritization, presenting to high level execs and officials, business model planning, negotiation and creation and driving deals to closure.- Develop a BD plan and strategy and lead cross-functional execution against defined business milestones and metrics- Proactively map and assess key players within targeted segments of the experiences ecosystem, and execute a strategy to continually engage with leaders in these segments- Stay on top of competitive trends and developments within the industry, across key segments of our industry- Advocate for critical product feature development to help accelerate partner growth and utilization- Extend into account management and implementation as needed, for very large strategic partnerships- Manage cross-functional resource involvement and ensure continued engagement with the team and alignment with goals, specifically Product, Operations, and Engineering leads- Be point of escalation, internally or externally to support partners with support management and any related issues- Evangelize and champion your mission, purpose, and needs internally- Track, analyze, and communicate key metrics to internal and external stakeholderWhat are we looking for?- 6+ years business development experience in online marketplace, e-commerce or travel-related businesses- Owned revenue and/or BD goals in prior roles, and have a track record of meeting or exceeding these goals- Excellent judgement, positive attitude, hustle, demonstrated history of success- Strong interpersonal skills which allow you to build trust and negotiate hard with partners, and adeptly manage the cross-functional coordination (local operations, public affairs, finance, legal) required to implement deals- Strong negotiation and deal structuring skills- Adept at building and delivering presentations- Prior experience with and comfort operating in a very entrepreneurial environment where you had little direction, high ambiguity, and had to define goals and generate results- Strong intellectual curiosity, and an ability to synthesize large amounts of information and to quickly become externally credible n a new, complex subject area- Strong project management and organizational skills and detail orientation- The ability to travel 25% of the time

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

JOB RESPONSIBILITIES:  Qualify leads and execute conversion of lead to the point of payment, booking confirmation, smooth delivery of experience and feedback collection, follow through.  Liaise with Sales, Operations, Creative, Product teams to provide best in class services to every customer of Wandertrails  Provide Metrics in terms of process, delivery and updates  Follow a metrics driven approach to set up and implement best practices for CA/CX team  Channel the feedback from the ground / customers to the Operations, Creative, Sales, CA/CX and Product teams so as to improve the overall user experience and ultimately help take the product to a state where “exceeding customer expectations” is the norm  Implement the User Acquisition programs across given channels including hacks (online &amp; offline) and other touchpoints to generate awareness and drive conversions  Communicate with the target audiences through online &amp; offline platforms, and maintain a continuous relationship  To do everything needed to drive customers onto the platform and help them enjoy the experience of booking through Wandertrails  Find, qualify and on-board new vendors on urgency basis, if and when required (in association with Sales &amp; Operations teams)