Customer Success Jobs in Bangalore (Bengaluru)

Roles and Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Work with the internal delivery team to ensure delivery quality to exceed client's expectations. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for testimonials, references and case studies. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Ensure billing and collection of the assigned accounts is under control. Advocate customer needs/issues cross-departmentally. Manage account escalations. Skills and Requirements: Proven ability to drive continuous value of solutions/products. Familiarity working with clients of all sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities quickly.

Job Purpose:   To Answer queries/resolve problems of customers through Inbound. Attend Inbound & Outbound calls, sometime respond through email and chat to customers. Provide correct and quality information to customers on every call, promote good listening and English grammar skills.   Eligibility Criteria:   Good speak, read & Write English & Hindi mandatory. Able to communicate confidently and politely, with good speaking skills. Awareness on Banking or Banking products. Detailed knowledge of intricacies of Banks products and how they compare against competitors. Good typing skills (Quality & Speed) Ability to handle telephonic conversations Good Listening & Comprehension skills Should be flexible to work in 24/7 shift

Fabrik(https://fbrk.in) is an immersive technology company. We create augmented and virtual reality experiences over the web for small and large businesses as well as enterprises.Responsibilities include:1. Assisting with the growth of the sales pipeline through lead generation and inside sales activities2. Engage with prospects at all levels and using different channels and techniques - Email, Phone, LinkedIn and other lead generation tools.3. Conducting targeted email campaigns to reach key decision-makers in target companies.4. Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential solutions for Fabrik.5. Contributing individually to the team targets, achieving a high level of clientsatisfaction and quality lead generation.6. Research accounts and identifies the right contacts in every account.Skill(s) required:1. Excellent communication and articulation skills.2. Self-motivated and results-driven; passionate to learn and grow.Other requirements:1. Experience with Augmented Reality/Virtual Reality2. Out-of-the-box thinking3. Proactive executioner4. Loves building great products5. Smart workerPerks:1. Great team2. Cutting edge technologies3. Certificates/Letter of recommendations4. Informal dress code5. Free snacks & beverages6. Job offer (On successful conversion to a permanent employee)

Experience: 5-10 Salary: 1000000-1500000 LPA Job Description - Reporting to Head- Retail Strategy & Operations, Retail Excellence Manager will design & implement retail processes for our Experience Centres nationally, partnering with teams across the business to deliver wow & memorable retail customer experiences, thereby establishing Livspace as leader in offline retailThis Is What You'll Do : - Support Experience Centre team efforts to build meaningful engagement with the customers, sales team. Work with cross functional teams to design wow & memorable retail customer experiences- Design experience centre audits that ensure teams are delivering upon our customer promise in service and experience Consider the design of costumer retail touchpoints and potential visits to non-retail locations, outlining a strategy for tours and other interactions Focus on retail opportunities and serve as a convener on topics that include customer service, experience and delivery Build out an approach to organic community programming that leverages Experience Centre locations- Design dashboards, balance score cards and circulate to all stake holders- Launch different projects and drive new initiatives- Plan and drive SOPs, KPIs, NPS, implementations, etc.- Act as a bridge between retail ops and other back end teams.- Design and efficient inventory management.This Is What You'll Need : - Deep curiosity for retail experiences and customer service- 5-10 years in experiential/brand marketing, retail operations, retail consulting, or similar fields- Strategy development experience- An obsessive approach to customer service and great customer experiences- A critical eye toward design of interactive customer experiences- Ability to analyse data and report out findings that are actionable by both business and technical teams- Product & project management experience, working with business and tech to develop internal tools and KPIs that support customer interaction.Who we are : - Livspace is Indias leading interior design and renovation platform that connects interior designers, vendors, and homeowners. For homeowners, Livspace is their one-stop destination for end-to-end home interiors. Through cutting edge technology, Livspace bridges the gap between designers and vendors for efficient collaboration. Over 1 lac homeowners have consulted Livspace for their home interiors. Currently, Livspace serves nine metro areas in India and boasts of over 20,000+ happy customers and 2500+ interior designers.The interior design space is a multi-billion dollar industry in India and is expected to exceed $23BN by 2022. Showcasing unprecedented growth, Livspace has emerged as a market leader in this industry in just 5 years since its launch.- To bridge the fragmented interior design market across all knowledge cities, Livspace launched Canvas- a cloud-based home automation platform. From design, to catalog, to 3D visualization, creating quotes to order management and manufacturing, homeowners, designers and vendors can collaborate across projects to make beautiful homes.- The founders Anuj Srivastava and Ramakant Sharma- are former Google and Myntra executives respectively. They are seasoned entrepreneurs and successful angel investors.- Livspaces leadership team combines world-class talent and entrepreneurial experience gathered at some of the best companies in the world. As of 2019, Livspace has raised $100mn in funding from marquee investors like TPG Growth, Goldman Sachs, Jungle, Bessemer, Helion Jungle, Ingka Group, and UC-RNT.The Apply Button will redirect you to website. Please apply there as well.

Lumturo Technologies Private Limited is an on-demand field servicing platform that acknowledges the expertise of field technicians and service engineers in a diverse group of industries, including consumer electronics, consumer durables, home appliances, industrial machinery, healthcare, facility management services etc. The technicians are credible experts who can work in their industry-specific domain on an independent freelancing model.Selected intern's day-to-day responsibilities include:1. Engage in market research2. Reach out to build optimal service operations network3. Establish operations in new geographies4. Be the company's face on ground, maintain relations with clientele and help foster growthOnly those candidates can apply who: - should be able to speak in Kannada (and English or Hindi)- are available for full time (in-office) internship - can start the internship between 12th Nov'19 and 12th Dec'19 - are available for duration of 3 months

<div><strong>About Almabase</strong></div><div>We are on a mission to make quality education affordable to <strong><em>everyone</em></strong> by helping schools increase their fundraising efficiency. Visit <a href="https://www.almabase.com/careers" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.almabase.com/careers">Almabase Career's</a> page to learn more.</div><div>&nbsp;</div><div><strong>What we believe</strong></div><ul><li><strong><em>Democratizing quality education</em></strong>: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like <a href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html">this</a>&nbsp;</li><li><strong><em>Building a large profitable business</em></strong>: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors &amp; more ownership with the team. We are one of the few profitable Indian SaaS startups building <a href="https://valuesaas.co/" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://valuesaas.co/">value SaaS</a></li><li><strong><em>Employee Wellness + Customer Success:</em></strong> We give as much importance to each team member&rsquo;s personal &amp; professional success as much as we care about our customer's success. We believe it&rsquo;s all about balance.</li></ul><div>&nbsp;</div><div><strong>Our impact so far</strong></div><ul><li>2.1 Million constituents connected</li><li>420,000 students impacted</li><li>2 Million $ raised on our platform</li><li>42 Million engagement opportunities created</li><li>23 months since profitability</li><li>All this could be achieved with a nimble team of&nbsp;20 (4 salespeople in USA and rest to the team in Bangalore)</li></ul><div>&nbsp;</div><div><div><strong>What will you be working on</strong></div><ul><li>Be the single point of contact for all your customers from the time they sign the contract.</li><li>Establish a trusted relationship with them and help them succeed with Almabase through product adoption, retention, and possible expansion.</li><li>Understand the customer&rsquo;s goals, org structure, key challenges, and define their success.</li><li>Execute onboarding and implementation process</li><li>Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.</li><li>Monitor at-risk customer behavior and carry out activities to retain them.</li><li>Own churn and expansion for all your accounts.</li><li>Identify opportunities for portfolio growth and contact customers for upsells.</li><li>Work towards turning customers into advocates of Almabase.</li><li>Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.&nbsp;</li></ul></div><div>&nbsp;</div><div><strong>Whom are we looking for</strong></div><ul><li>At least 1+ years of work experience in a customer-facing role such as Customer Success, Customer Support, Account Management, Sales, etc. Background in Business Analysis will also be considered.</li><li>Ability to understand a software product and its nuances very well.</li><li>Excellent written and verbal business communication skills.</li><li>Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.</li><li>Work during US hours - 4 PM to 2:30 AM IST (approx)</li></ul><div>&nbsp;</div><div><strong>Why join us</strong></div><ul><li><strong>Freedom &amp; Responsibility: </strong>If you are a person who wants to take up challenging work &amp; push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.</li><li><strong>Great Salary &amp; Equity: </strong>For our top performers and leaders, we grant stock options. As Almabase continues to grow, you&rsquo;ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!</li><li><strong>Holistic Growth: </strong>Building a career doesn&rsquo;t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.</li><li><strong>Transparency:</strong> If you ever wanted to know what it&rsquo;s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.</li><li><strong>Food &amp; Snacks</strong>: You&rsquo;ll never have to worry about your hunger pangs. We provide tasty home cooked food &amp; snacks at all times of the day.</li><li><strong>Health insurance:</strong> We offer health insurance for you &amp; your dependents.</li><li><strong>Unlimited leaves &amp; Flexible work hours:</strong> There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment</li><li><strong>Annual Retreat:</strong> Join us on our annual 2-3 days team outing! Our last one was in Wayanad, Kerala.</li><li><strong>The comfort of home:</strong> On a tiring day, if you want to take a break on a bed or if you want to jog &amp; take a shower at work or play your hearts our on PS4. You can do it all at Almabase.&nbsp;</li></ul><p>&nbsp;</p>

VP - Operations (Top B Schools)Head the Operations (PAN INDIA) : Create the highest level of efficiency possible - converting materials and labor into goods and services as efficiently as possible.Considering that a skilled workforce rids DesignCafe of operational inefficiencies, countering the resource management challenges in operations management - gets all pieces of the project management jigsaw to fall into place. 1. A Torchbearer of the vision and culture of the Design Cafe2. Create an efficient, sustainable, robust, dynamic operation mechanism3. Managing the competing business practices4. Customer Experience & Expectations - Good Enough Is No Longer Enough5. Forecasting demands against existing capacity6. Capturing capacity issues in operations management7. Strategic resource coordinationBuild SOPs / Playbooks and Strategically drive :- Project Management- SCM- Factory Operations- Procurement & Inventory Management- Business Development & Vendor Operations,- Warehouse Management & QC- Client Happiness Management

Answer all Incoming calls and Redirect them or keep messages. Monitor Office Supplies & place orders when necessary. Monitor office expenses and costs. Keep updated records and files. Keeping Track Record of Courier. Directors appointment fix and email drafting. Hotel Booking / Air booking Front desk File Management. Courier Handling. Good Communications Skills.

Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)

*Female candidates only* Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.

Past SaaS Experience - MANDATORY Our Customer Success team advises and guides a wide variety of customers. You'll work closely with customers to discover their business needs and challenges and then coach them on the best ways to use AIDA platform to solve them. You will also work with AIDA's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of AIDA or uncovering new uses for AIDA amongst their customer portfolio. We are looking for someone who: - Had had minimum 2 years working with SaaS (Mandatory) - Meticulous documentation and note-taking abilities - Agile; able to switch gears multiple times throughout the day - Exemplary time-management client-management skills - Passionate about technology and innovation with advanced computer skills Responsibilities: - Work with first-time AIDA clients to help ensure a successfully implemented mobile app - Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients - Serve as the client’s voice internally and provide feedback on how AIDA can better serve client needs - Identify potential opportunities for future account development - Comfortable demoing products in real-time (in-person and virtually) - Maintain an expert-level understanding of the AIDA's product and its offerings

Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM) We're looking for a technical support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years. We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B. This role is ideal for someone who is consultative by nature and passionate about customer happiness. Responsibilities 1) Provide high-quality technical support over email and chat primarily to our customers across the Globe 2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support 3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner. 4) Keeping our Help/FAQ sections up to date. 5) Work with our engineering team to help them understand customer problems, reproduce them and fix them. 6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements Requirements 1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL) 1) You must be great at understanding and be analyzing problems 2) You must have at least 1-year experience with customer support for a business/enterprise tool 3) You must be willing to work in the provided timings IST 7-8 AM - 5 AM) 4) You should have excellent spoken and written English communication skills 5) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ. 6) An engineering/technical degree would be considered a strong advantage Apply with Your resume Your current CTC and expected CTC.

Why Headout?Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time?We’ve grown 15x in the last 9 months and are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates and others. Your Role:As a key member of the Business Development team, the Senior Business Development Lead will structure, negotiate and execute on large-scale partnerships designed to expand and grow the reach of the Headout brand. we are seeking an all-around BD athlete who can also take on a broad range of responsibilities. These include anything from negotiating major supply partnerships to generating local consumer insights to creating a local partner-driven customer acquisition strategy and everything in-between! This is a very entrepreneurial role. This role directly reports to the CEO.The ideal candidate will have experience working with or in the entertainment/leisure/travel industry and possess exceptional communication, EQ, analytical and problem-solving skilss and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues. Above all, we are looking for someone who has a proven ability to hustle, get thigns done, close, hit goals and think outside the box. What will you do?- Partner strategy, partner cultivation and prioritization, presenting to high level execs and officials, business model planning, negotiation and creation and driving deals to closure.- Develop a BD plan and strategy and lead cross-functional execution against defined business milestones and metrics- Proactively map and assess key players within targeted segments of the experiences ecosystem, and execute a strategy to continually engage with leaders in these segments- Stay on top of competitive trends and developments within the industry, across key segments of our industry- Advocate for critical product feature development to help accelerate partner growth and utilization- Extend into account management and implementation as needed, for very large strategic partnerships- Manage cross-functional resource involvement and ensure continued engagement with the team and alignment with goals, specifically Product, Operations, and Engineering leads- Be point of escalation, internally or externally to support partners with support management and any related issues- Evangelize and champion your mission, purpose, and needs internally- Track, analyze, and communicate key metrics to internal and external stakeholderWhat are we looking for?- 6+ years business development experience in online marketplace, e-commerce or travel-related businesses- Owned revenue and/or BD goals in prior roles, and have a track record of meeting or exceeding these goals- Excellent judgement, positive attitude, hustle, demonstrated history of success- Strong interpersonal skills which allow you to build trust and negotiate hard with partners, and adeptly manage the cross-functional coordination (local operations, public affairs, finance, legal) required to implement deals- Strong negotiation and deal structuring skills- Adept at building and delivering presentations- Prior experience with and comfort operating in a very entrepreneurial environment where you had little direction, high ambiguity, and had to define goals and generate results- Strong intellectual curiosity, and an ability to synthesize large amounts of information and to quickly become externally credible n a new, complex subject area- Strong project management and organizational skills and detail orientation- The ability to travel 25% of the time

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

JOB RESPONSIBILITIES:  Qualify leads and execute conversion of lead to the point of payment, booking confirmation, smooth delivery of experience and feedback collection, follow through.  Liaise with Sales, Operations, Creative, Product teams to provide best in class services to every customer of Wandertrails  Provide Metrics in terms of process, delivery and updates  Follow a metrics driven approach to set up and implement best practices for CA/CX team  Channel the feedback from the ground / customers to the Operations, Creative, Sales, CA/CX and Product teams so as to improve the overall user experience and ultimately help take the product to a state where “exceeding customer expectations” is the norm  Implement the User Acquisition programs across given channels including hacks (online &amp; offline) and other touchpoints to generate awareness and drive conversions  Communicate with the target audiences through online &amp; offline platforms, and maintain a continuous relationship  To do everything needed to drive customers onto the platform and help them enjoy the experience of booking through Wandertrails  Find, qualify and on-board new vendors on urgency basis, if and when required (in association with Sales &amp; Operations teams)

About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.