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Past SaaS Experience - MANDATORY Our Customer Success team advises and guides a wide variety of customers. You'll work closely with customers to discover their business needs and challenges and then coach them on the best ways to use AIDA platform to solve them. You will also work with AIDA's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of AIDA or uncovering new uses for AIDA amongst their customer portfolio. We are looking for someone who: - Had had minimum 2 years working with SaaS (Mandatory) - Meticulous documentation and note-taking abilities - Agile; able to switch gears multiple times throughout the day - Exemplary time-management client-management skills - Passionate about technology and innovation with advanced computer skills Responsibilities: - Work with first-time AIDA clients to help ensure a successfully implemented mobile app - Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients - Serve as the client’s voice internally and provide feedback on how AIDA can better serve client needs - Identify potential opportunities for future account development - Comfortable demoing products in real-time (in-person and virtually) - Maintain an expert-level understanding of the AIDA's product and its offerings
Job Description - ERP Implementation Executive Profile: We are looking for candidates with good accounts knowledge and good communication skills, who can work with our clients for implementing ERP product and provide training & support on demand basis. Visiting the customer premises and provide training of our ERP solution. Address the customer queries and provide response on time. Analyse the financial statements to incorporate in the software. Ideal candidates should have : Good Communication, analytical skills and should be well versed with accounting terminologies. 2+ years of experience in accounts / book keeping Willing to work on weekends. Experience in handling society accounts / software products and knowledge on flat / association management is a plus Education Qualification : B.Com / M.Com or relevant degree CTC - INR 5 lacs ( Negotiable as per the talent)
Customer Support Role - Bangalore (India timings: 7-8 AM to 5 PM) We're looking for a technical support engineer to support our customers during India hours (India timings: 7-8 AM to 5 PM) with an experience of 1+ years. We're seeking a passionate and highly driven professional with prior experience of working in a software company - Prepefrable B2B. This role is ideal for someone who is consultative by nature and passionate about customer happiness. Responsibilities 1) Provide high-quality technical support over email and chat primarily to our customers across the Globe 2) Help our customers in all stages of usage of our product - during the trial, setup/configuration, and after-sales support 3) Making sure all customer issues that need resolution by the engineering team are followed through and resolved in a timely manner. 4) Keeping our Help/FAQ sections up to date. 5) Work with our engineering team to help them understand customer problems, reproduce them and fix them. 6) Work with our product team and contribute towards driving our product roadmap with real-world customer requirements Requirements 1) Very Strong written and verbal presentation/communication skills (MOST ESSENTIAL) 1) You must be great at understanding and be analyzing problems 2) You must have at least 1-year experience with customer support for a business/enterprise tool 3) You must be willing to work in the provided timings IST 7-8 AM - 5 AM) 4) You should have excellent spoken and written English communication skills 5) You should be a good writer, with the ability to help non-technical people understand technical aspects of our product. You should also be able to maintain our Help/FAQ. 6) An engineering/technical degree would be considered a strong advantage Apply with Your resume Your current CTC and expected CTC.
Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing clients for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: + Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight + Great problem-solving skills, taking a consultative approach to find the best solution + Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Oversee the onboarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption. + Help our product and engineering team continue to deliver new products at the highest quality + Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources. + Manage day to day communications with dozens of customers + Manage the long-term health of our customer base + Create and educate customers on best practices + Drive engagement through newsletters, webinars, customer council, etc. + Ensuring 100% customer retention and satisfaction Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.
Why Headout?Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time?We’ve grown 15x in the last 9 months and are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates and others. Your Role:As a key member of the Business Development team, the Senior Business Development Lead will structure, negotiate and execute on large-scale partnerships designed to expand and grow the reach of the Headout brand. we are seeking an all-around BD athlete who can also take on a broad range of responsibilities. These include anything from negotiating major supply partnerships to generating local consumer insights to creating a local partner-driven customer acquisition strategy and everything in-between! This is a very entrepreneurial role. This role directly reports to the CEO.The ideal candidate will have experience working with or in the entertainment/leisure/travel industry and possess exceptional communication, EQ, analytical and problem-solving skilss and be comfortable interacting with all levels, including Executive Management, Engineering, Product, Finance, and Marketing leaders and colleagues. Above all, we are looking for someone who has a proven ability to hustle, get thigns done, close, hit goals and think outside the box. What will you do?- Partner strategy, partner cultivation and prioritization, presenting to high level execs and officials, business model planning, negotiation and creation and driving deals to closure.- Develop a BD plan and strategy and lead cross-functional execution against defined business milestones and metrics- Proactively map and assess key players within targeted segments of the experiences ecosystem, and execute a strategy to continually engage with leaders in these segments- Stay on top of competitive trends and developments within the industry, across key segments of our industry- Advocate for critical product feature development to help accelerate partner growth and utilization- Extend into account management and implementation as needed, for very large strategic partnerships- Manage cross-functional resource involvement and ensure continued engagement with the team and alignment with goals, specifically Product, Operations, and Engineering leads- Be point of escalation, internally or externally to support partners with support management and any related issues- Evangelize and champion your mission, purpose, and needs internally- Track, analyze, and communicate key metrics to internal and external stakeholderWhat are we looking for?- 6+ years business development experience in online marketplace, e-commerce or travel-related businesses- Owned revenue and/or BD goals in prior roles, and have a track record of meeting or exceeding these goals- Excellent judgement, positive attitude, hustle, demonstrated history of success- Strong interpersonal skills which allow you to build trust and negotiate hard with partners, and adeptly manage the cross-functional coordination (local operations, public affairs, finance, legal) required to implement deals- Strong negotiation and deal structuring skills- Adept at building and delivering presentations- Prior experience with and comfort operating in a very entrepreneurial environment where you had little direction, high ambiguity, and had to define goals and generate results- Strong intellectual curiosity, and an ability to synthesize large amounts of information and to quickly become externally credible n a new, complex subject area- Strong project management and organizational skills and detail orientation- The ability to travel 25% of the time
