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VP - Operations (Top B Schools)Head the Operations (PAN INDIA) : Create the highest level of efficiency possible - converting materials and labor into goods and services as efficiently as possible.Considering that a skilled workforce rids DesignCafe of operational inefficiencies, countering the resource management challenges in operations management - gets all pieces of the project management jigsaw to fall into place. 1. A Torchbearer of the vision and culture of the Design Cafe2. Create an efficient, sustainable, robust, dynamic operation mechanism3. Managing the competing business practices4. Customer Experience & Expectations - Good Enough Is No Longer Enough5. Forecasting demands against existing capacity6. Capturing capacity issues in operations management7. Strategic resource coordinationBuild SOPs / Playbooks and Strategically drive :- Project Management- SCM- Factory Operations- Procurement & Inventory Management- Business Development & Vendor Operations,- Warehouse Management & QC- Client Happiness Management
Answer all Incoming calls and Redirect them or keep messages. Monitor Office Supplies & place orders when necessary. Monitor office expenses and costs. Keep updated records and files. Keeping Track Record of Courier. Directors appointment fix and email drafting. Hotel Booking / Air booking Front desk File Management. Courier Handling. Good Communications Skills.
The Big OpportunityMarmeto is an IT solution company, more than solving the unseen issues; we work on getting tech solutions that help business see the unseen. Currently providing service and in house products of our own. Touch based 650+ clients across the globe. With such dedication, we have been delivering services with a personal touch. Accounts Manager/ Customer Success ManagerLocation : Bangalore/BhubaneswarPrerequisites :- Create and maintain comprehensive project documentation.- Coordinate with developers, designers and third parties for the flawless execution of projects.- Ensure that all projects are delivered on-time, within scope and as per commitment.- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.- Ensure resource availability and allocation.- Working with your named accounts to identify their biggest challenges and opportunities.- Develop a detailed project plan to monitor and track progress.- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.- Measure project performance using appropriate tools and techniques.- Using both traditional and creative techniques to develop relationships with customer stakeholders (including [going to events and trade shows, networking on social media, getting warm introductions, etc.).- Perform risk management to minimize project risks.- Establish and maintain relationships with third parties/vendors. Prepare strategies to Upsell/Crossell named accounts to reach Monthly Upsell Targets and increase LTV of each Account.- Ability to manage Churn. Preparing strategies to win back customers.Desired Skills :- Very good educational background, preferably in the fields of computer science or engineering- Proven working experience in project management in the IT Service/sector- Solid technical background with understanding and/or hands-on experience in software development and web technologies- Excellent client-facing and internal communication skills- Excellent written and verbal communication skills- Solid organizational skills including attention to detail and multi-tasking skills- Excited to go above and beyond for customers- Ability to effectively manage customer relationships- Promptly respond to queries- Ensure promises are kept and manage expectations excellent organizational and time management skills- Hands-on problem-solving approach with available resources- Should be good in managing teams.- Problem-solving skills
Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)
Job Description: - Drive adoption, increasing renewals and advocacy for all of our customers. - Responsible for building a trusted relationship with our customers & be the internal voice of the customer - Optimise product onboarding and processes and enable productization of onboarding - Collaborate closely with cross-functional teams to consistently deliver ROI to our customers - Work with Sales to enable successful handover & onboarding - Work with the Marketing team to build customer testimonials, case studies, and referrals - Identify mid market & enterprise customer pain points and provide active feedback to the product team - Owns churn and actively performs churn analysis, working to reduce churn to zero Requirements: - 4-5 years of prior experience in enterprise Account Management, Customer Success, Business Analyst or leadership positions in Customer Support - Proven record of establishing & maintaining relationships with enterprise customers - A data-driven mindset with a commitment to drive a consistent engagement process - Flexible, quick learner and thrives in a small team where ownership is key - Exceptional communication skills is mandatory - Highly organized & detail oriented - Capable of cross-functional coordination to drive outcomes - Work during US hours - 4 PM to 2:30 AM IST (approx)
Job Description: - Engage with customers post-sale for onboarding and feature adoption, ensuring customer satisfaction - Effectively collaborate with internal and external teams to drive successful end-to-end customer engagement campaigns for early-stage users & drive expansion - Own Net Promoter Score and product reviews in platforms such as G2 Crowd, Capterra, etc - Escalate customer concerns and issues to the product and engineering teams - Monitor customer activity before and after the engagement and present data to the management - Actively identifies at-risk customers and takes action to retain them. - Performs churn analysis and give suggestions for improvement - Identify account growth opportunities before renewals and reach out to customers for upsells Requirements: - Strong critical thinking, data-driven and analytical - Dives deep into the product and closes the feedback loop with the development team - Excellent English communication (both verbal and written) skills is mandatory - Self starter, takes initiative and capable of working in a time-sensitive environment - Comfortable working in a small team, taking ownership of responsibilities Preferred Background: - Skills first, background next. We are looking for learners with strong problem solving skills - Background in Business Analysis, Customer facing roles like Account Management, Support, Sales etc is a plus. -Work during US hours - 4 PM to 2:30 AM IST (approx)
*Female candidates only* Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.
Past SaaS Experience - MANDATORY Our Customer Success team advises and guides a wide variety of customers. You'll work closely with customers to discover their business needs and challenges and then coach them on the best ways to use AIDA platform to solve them. You will also work with AIDA's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of AIDA or uncovering new uses for AIDA amongst their customer portfolio. We are looking for someone who: - Had had minimum 2 years working with SaaS (Mandatory) - Meticulous documentation and note-taking abilities - Agile; able to switch gears multiple times throughout the day - Exemplary time-management client-management skills - Passionate about technology and innovation with advanced computer skills Responsibilities: - Work with first-time AIDA clients to help ensure a successfully implemented mobile app - Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients - Serve as the client’s voice internally and provide feedback on how AIDA can better serve client needs - Identify potential opportunities for future account development - Comfortable demoing products in real-time (in-person and virtually) - Maintain an expert-level understanding of the AIDA's product and its offerings
