What we're looking for Wingman is seeking a smart, empathetic and driven individual who has a passion for building and nurturing relationships with customers and helping them thrive with us 🤝 📈 Responsibilities As part of a close-knit team, you will collaborate with co-founders, product, marketing and sales to delight customers every day and provide valuable feedback to build our product 😍 This includes the following: Work closely with co-founders to build Wingman's customer success playbook from scratch Take complete ownership of the customer success and support functions Build strong understanding of the customer's journey and identify their pain points Become a trusted advisor for strategic accounts by providing all round assistance through trainings, business reviews and support Be the eyes and ears of the product team by collecting constant feedback from customers Drive product adoption and deliver exceptional customer experience Requirements 2-3 years of experience in customer success for a SaaS company selling to the US market Excited about technology and loves to try out new tools, workflows etc. Exceptional communication (written + verbal), interpersonal, and presentation skills - our customers are in the US and this is non-negotiable Has a strong bias for action and is analytical Believes in taking a 'customer first' approach and is hands-on Sense of urgency and intrinsically motivated to do a great job Remote till June 2021, you will be working 6PM-3AM IST What's in it for you This is your front-row ticket to building and scaling a startup poised for incredible growth. ✌️ Opportunity to be involved on the ground floor of a growing startup experiencing all facets Unique opportunity to work with a pre-Series A startup with significant capital to scale fast Directly work with co-founders Directly impact our customer experience and product Join a great workplace & culture (also recognized as Top 25 places to work). You can get a behind-the-scenes look into our culture here or on our website here. About Us Wingman is on a mission to make sales conversations better for sales and revenue teams everywhere. 🚀 We use the power of AI to analyze sales calls and emails, identify trends and give insights that helps companies: Understand the voice of customers at scale Improve their sales processes Provide personalized, data-backed and real-time sales coaching Our customers are mostly sales teams of tech companies based in the US. Wingman was founded in 2018 by Shruti, Murali and Srikar who have 10+ years of experience each in the tech and business worlds. We are part of the prestigious YCombinator accelerator in Silicon Valley (S19) and have since raised $2.3M in capital.
Merchant Success Manager Sezzle is committed to building lasting partnerships with merchants for long-term growth and ongoing revenue generation. As an Account Manager/ Customer Success Manager, you will work with developing our presence in India, driving usage of the Sezzle platform, and increasing adoption, consumer satisfaction, and growth. The Merchant Success position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills to not only acquire new customers but also guide merchants successfully from deployment to operationalization. The hybrid nature of this position is a great opportunity to make a lasting impact on Sezzle’s India operations but also to grow with the role and familiarize yourself with a few areas of business at the same time (Merchant Success, Customer Experience, Operations and Sales). Responsibilities Manage an onboarding pipeline of merchant accounts to foster strategic, long-term business relationships Deliver a proactive customer contact strategy to drive merchant usage, satisfaction, and revenue growth Promote marketing best practices and optimization strategies with our merchant partners Monitor customer health to track usage and overall customer satisfaction Provide clear, prompt, detailed, empathetic, and customer-oriented support to our customers Assist customers to resolve basic to complex inquiries via email, live chat, and phone call Coordinate product demonstrations between Business Development Executives and prospective merchants Ideal Skills & Experience Bachelor’s degree with customer-facing experience in a high-tech environment 2+ years of experience in a customer success or similar type of role Strong written and verbal communication skill Growth-minded and looking to turn challenges into opportunities Excellent customer relationship management skills People-person who derives energy from meeting with others Experience in managing cross-functional projects with high attention to detail Knowledge of marketing technologies, SaaS, and e-commerce preferred Experience with payments or consumer financing is a plus Experience using social media for business is a plus Experience with Salesforce.com, Pardot, and/or SalesLoft is a plus About You A+ character. We are team-first here at Sezzle. A hard-working mentality. It’s early and there is still a lot to build. An excellent communicator. A fun attitude. Life’s too short. We can have fun while we work hard on cool things. Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others. Perks & Benefits Competitive salary and benefits Group Medical insurance Life and long term disability insurance Collaborative workspace The opportunity to join the fastest-growing startup alongside a team of motivated and driven individuals About Sezzle Sezzle is a cutting-edge fintech company whose mission is to financially empower young consumers. Only one in three millennials own a credit card, and the vast majority of millennials possess a subprime credit score or no score at all. To address these problems, Sezzle has built a payment platform that increases purchasing power for consumers by offering interest-free installment plans at online stores. This increase in purchasing power for consumers leads to increased sales and basket sizes for the hundreds of eCommerce merchants that currently work with Sezzle. What Makes Working at Sezzle Awesome? At Sezzle, were more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators, we are skilled musicians, yogis, cyclists, chefs, boxers, dog-lovers, and rock-climbers. We believe in surrounding ourselves with not only the best and the brightest individuals, but those that are unique and purpose-driven in all that they do. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire
About the role As a Customer Success Manager, you will wear multiple hats of managing key our Enterprise/Named customers as well as mentoring a team of customer success associates who will be given responsibility to independently manage low to medium size accounts under your guidance. The growth of your individual clients and team clients will solely be your responsibility. You will be responsible to work very closely with the customer teams. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services. This role is varied and fast-paced – always adapting to the landscape within the Logistics industry, as well as the business needs. In this position you will.. Get a chance to work with a super talented team (Ex - Management Consultants) and get to learn how to grow the business 100X over the coming years Champion the Freight Tiger Platform across your customer base to grow the account and help achieve its full potential Build and establish exceptional relations with top manufacturing multi-billion dollar brands Help streamline & improve logistics needs across various industry verticals Brainstorm with Product & Tech to continuously improve the product offerings As freight tiger diversifies its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to the clients Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients. Ensure expectations are being met and the client is seeing ROI on their investment. Analyse all Customer health metrics (NPS, logons, etc) to use data to identify any potential at risk customers. Ensure optimal financial health of the account. What you Bring MBA/Equivalent Degree along with 1-2 years of experience or Graduate with 4+ years of experience. Relevant experience in customer service management/customer success would be preferred but not mandatory. Experience navigating and steering customer engagements to completion with a high level of customer happiness. Strong analytical skills, with the ability to translate data into insights. Driven Personality with a results-driven mentality, with a bias for speed and action. Possess exceptional communication, presentation and interpersonal skills Good problem-solving skills coupled with the ability to provide quick resolution to problems. Ability to manage and mentor a team of juniors. Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical. You will be a strong teammate, but still a self-starter. Build strong relationships with the team members to share learning.
Position: Technical Project Manager Exp: 10+ yrs Job Location: Bangalore Role and Responsibilities Voice of the customer - Understanding the voice of the customer to ensure that the platform/platform capabilities are delivered according to the expectations. Customer Success - Work closely with the Customer Success Team to ensure that timely delivery and issue resolution for the customers. Internal Stakeholder Manager - Work with the Development, QA, and DevOps to define the delivery plan and allocate tasks. Delivery of Platform/Platform Capabilities - Tracking, monitoring, and evaluation of the end to end technical delivery. Internal and External Communication - On-time and crisp communication with internal and external stakeholders. Documentation - Management and maintenance of the required documentation for the technical delivery. Reporting - Creating and sharing important data-driven reports to internal and external stakeholders. Team Management - Manage a team of product and business analysts. Skills & Experience 1. Bachelors or Master degree in computer science. 2. Prior experience as a programmer is a must. 3. 3+ experience as a Technical Project Manager is required. 4. End to end understanding of cloud-based platform delivery. 5. Good understanding of the LAMP/MEAN/MERN stack. 6. Strong experience with the Agile Delivery Model is a must. 7. Understanding of AWS/Azure/GCP will be preferred. 8. Exposure to various Project Management tools is a must. 9. Experience in the BFSI industry will be a plus but it is not mandatory. 10. Excellent written and verbal communication skills are a must.
Looking for Team Leader(Repayment and Collections)Requirements :● Experience of 1 year or more in people management role in the BPO industry● 2-year experience in the collections industry with voice profile background● Strong negotiation and problem-solving skills.● Proven experience as a ‘Team leader’ or a similar role.● Knowledge of billing procedures and collection techniques ● Working knowledge of MS Office and databases● Excellent data management skills● High on ethics and adherence to policies● Familiarity with laws related to debt collection● Target orientation● Graduate (any stream)
The Product Strategist, will work with our customers to help identify challenges, focus business objectives and translates them into executable plans for our teams. This requires a broad understanding of business strategy, customer and user challenges, and technology. The Product Strategist defines what we are building and why we are building it. They will support the design and development teams in defining how we are executing the product developments, but not necessarily get into product development. Scoping and strategy experience are a must for this role. Role and Responsibilities: Develop and facilitate a strong relationship with our existing or prospective clients/industry Expert in visualizing the end to end solution, and build scalable and flexible products Own the discovery and ideation phase of product development Product roadmap and backlog management Product and feature definition and scoping Designing business models and GTM Designing long-term goals for producing products that sell Information architecture, content modelling, and taxonomy definition User Profile Development & User Flow Documentation Review and sign off on features & outcomes Customer relationship leadership, management, customer advocate, upselling Skills Required: Understanding the lifecycle of digital projects Good understanding of BFSI, Citizen services, eCommerce, Healthcare industry Strong business acumen and conversant with product business models Experience in launching new products Experience in product discovery Experience in leading cross functional teams Working understanding of NLP and AI/ML technologies Hands-on experience in design and product management tools Experience working with a development team using both Agile and waterfall methodologies Comfort
Job RoleThe Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from the Learngram products.Responsibilities Engage proactively with customers using the engagement model (based on the customer segment) laid out Understand and document customer’s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Learngram product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Learngram is releasing (products/features in the pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) to ensure customer’s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data-driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Learngram compliance and information security processes. Requirements 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client’s status on a timely/pre-defined interval Bachelor's Degree in Engineering + Business Education preferred
ABOUT THE TEAMWe are a team of entrepreneurs who are passionate about building products that users loveand solving problems that have a large-scale impact. We are passionate about changing how healthcare is provided.ABOUT THE ROLEYou would help employees and employers use their health insurance and health benefits inthe most seamless way possible.● Develop a deep level of understanding and knowledge of the entire product● Respond to customer queries in a timely and accurate way via phone, email, or chat● Help customers on their journey for health insurance claims● Help in policy placement operations and onboarding of corporate and employees● Coordinate with hospitals, insurance companies, TPAs for claims or endorsement ofnew requests● Take initiatives in automating regular tasks● Interact with internal and external teams to ensure quick resolution of customerrequests● Drive 100% customer satisfaction by delivering extraordinary serviceABOUT YOUYou understand the importance of customer success and you take pride in going over andbeyond to help your customers. You always put your customer first. You have strongcommunication skills, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.Minimum qualifications● At Least 3 year of experience with customer success or service function withdomestic insurance companies (preference if experience in Health Insurance), ThirdParty Administrators, Insurance Brokers, Insurance Corporate Agents, Insurtech● Great command of English (both oral and written)● Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot● Prefer work experience in a startupYou are required to work from your home for now. As the Covid-19 situationimproves, you would be required to work at our office in Koramangala, Bangalore.
ABOUT THE ROLEYou would help employees and employers use their health insurance and health benefits inthe most seamless way possible.● Develop a deep level of understanding and knowledge of the entire product● Respond to customer queries related to claims in a timely and accurate way viaphone, email or chat● Help customers on their journey for health insurance claims● Develop and implement processes on health insurance claims● Take initiatives in automating regular tasks & analyze and report productmalfunctions● Interact with internal and external teams to ensure quick resolution of customerrequests/ claims● Coordinate with hospitals, insurance companies, TPAs for claims● Drive 100% customer retention by delivering extraordinary serviceABOUT YOUYou understand the importance of customer success and you take pride in going over andbeyond to help your customers. You always put your customer first. You have a strongcommunication skill, and you are passionate about helping people. You can think on the feet to come up with creative solutions for customer issues.Minimum qualifications● At least 3 year of experience with health insurance claims servicing function● Experience in claims functions at domestic health insurance / Third PartyAdministrator / Insurtech● Great command of English (both oral and written)● Comfortable using modern tools like Intercom, Slack, Google Suite, Hubspot● Prefer experience working in a startup
Qualifications● Proven track record of customer obsession and innovation in high-growth companies fromecommerce/fintech/gaming domains● Demonstrated ability to think both strategically and tactically including the ability to formulatedata-driven and result-oriented decisions.● Ability to prioritize in an ambiguous environment.● 5+ experience of product management/consulting/marketing highly preferred● Exceptional interpersonal, communication (spoken and written) and influencing skills and anability to navigate a complex and unstructured cross-functional environmen
Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs). To scale the business, we are now looking to onboard Sales Leaders who are passionate about using technology to solve difficult problems and help us "write the book" on Enterprise selling at Leucine. This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly. What you will do Be an expert in Leucine Products & offerings Collaborate and partner with account team members (professional services, sales, support, product managers) Define and maintain success plans for customers that outline the desired business outcomes, metrics for success (KPIs), potential issues, and action plans Prepare for and conduct business reviews with customer, as appropriate Monitor adoption and usage trends, work closely with customer and Leucine teams to address adoption blockers Assist customers in realizing the full value of Leucine products and serve as a trusted advisor focused on their success Work with customers to expand product adoption across their organization, building champions every step of the way Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty Help drive customer references and case studies. Provide guidance on how to resolve customer-specific challenges Who you are A minimum of 2 years of customer-facing experience in a CSM function, account management, consulting, or client service role Experience working with SaaS solutions Proficient in building and delivering compelling proposals and presentations A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at all levels Ability to handle challenging customers or situations and drive to mutually agreeable outcomes Excellent account leadership, management and coordination skills with a bias for action Passionate about your customers’ success Accomplished presentation skills Effective communicator both written and verbal Ability to work creatively and analytically to solve problems Ability to manage ambiguity and synthesise complex information into meaningful messages and recommendations, able to make decisions within appropriate time frames with sound justification and can learn from mistakes Our Values Freedom Judgment Transparency Positivity Passion Innovation Customer Success What we offer A purpose-built work culture that lets you achieve the best version of yourself Freedom to experiment and autonomy of ideas Market competitive compensation Ample opportunity to grow in a fast-paced environment Unlimited free food and coffee About Leucine Leucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.
Job description :- PSE at Swiggy not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams.- They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (leadership), inward (peers and engineering team) and outward (product & business teams)Job responsibilities :- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.- Implementation of long term technology vision for your team.- Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to- Creating architectures & designs for new solutions around existing/new areas- Decide technology & tool choices for your team & be responsible for them.- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.- Technically Hands-on, prior experience with scalable Architecture- Possess 8+ years of software engineering and product delivery experience, with strong- Excellent command over Data Structures and Algorithms- Exceptional coding skills in an Object-Oriented programming language (Java preferred)- Strong problem solving and analytical skills- Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr,- Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems- Experience with high performance websites catering to millions of daily traffic is a plusCompany profile : - Swiggy is India's largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country.- Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. With a huge a customer base and 5lac order per day. Swiggy is redefining the food tech industry.
Roles and Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Work with the internal delivery team to ensure delivery quality to exceed client's expectations. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for testimonials, references and case studies. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Ensure billing and collection of the assigned accounts is under control. Advocate customer needs/issues cross-departmentally. Manage account escalations. Skills and Requirements: Proven ability to drive continuous value of solutions/products. Familiarity working with clients of all sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities quickly.
Job Purpose: To Answer queries/resolve problems of customers through Inbound. Attend Inbound & Outbound calls, sometime respond through email and chat to customers. Provide correct and quality information to customers on every call, promote good listening and English grammar skills. Eligibility Criteria: Good speak, read & Write English & Hindi mandatory. Able to communicate confidently and politely, with good speaking skills. Awareness on Banking or Banking products. Detailed knowledge of intricacies of Banks products and how they compare against competitors. Good typing skills (Quality & Speed) Ability to handle telephonic conversations Good Listening & Comprehension skills Should be flexible to work in 24/7 shift
Fabrik(https://fbrk.in) is an immersive technology company. We create augmented and virtual reality experiences over the web for small and large businesses as well as enterprises.Responsibilities include:1. Assisting with the growth of the sales pipeline through lead generation and inside sales activities2. Engage with prospects at all levels and using different channels and techniques - Email, Phone, LinkedIn and other lead generation tools.3. Conducting targeted email campaigns to reach key decision-makers in target companies.4. Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential solutions for Fabrik.5. Contributing individually to the team targets, achieving a high level of clientsatisfaction and quality lead generation.6. Research accounts and identifies the right contacts in every account.Skill(s) required:1. Excellent communication and articulation skills.2. Self-motivated and results-driven; passionate to learn and grow.Other requirements:1. Experience with Augmented Reality/Virtual Reality2. Out-of-the-box thinking3. Proactive executioner4. Loves building great products5. Smart workerPerks:1. Great team2. Cutting edge technologies3. Certificates/Letter of recommendations4. Informal dress code5. Free snacks & beverages6. Job offer (On successful conversion to a permanent employee)