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Customer Success Jobs in Bangalore (Bengaluru)

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Aurelium India Private Limited
Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹6L / yr
Communication Skills
Problem solving
Customer Service
Customer Support
Customer Success
+1 more

About Us:

PyjamaHR is the world's Best FREE applicant tracking system (ATS) and recruitment software. It transforms the recruitment process by reducing the effort and the time taken for each task in the hiring lifecycle. We have raised a funding round from some of the best investors globally and are looking forward to scaling rapidly. Join us to be a part of the journey!


Key Responsibilities:

  • Own overall relationships with new and old customers, which includes giving training to new customers on the product, managing on-boarding, smooth transition, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Maintain and develop customer success strategies and best practices.
  • Communicate effectively with both internal and external senior-level management to understand customer needs and complaints in detail, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.
  • Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
  • Effectively maintaining client relationships with timely follow-ups, and collecting regular feedback.


Required Skills:

  • 0-1 year of experience is preferred
  • Available in Bangalore
  • Must have excellent verbal and written communication skills in English and excelled verbal skills in Hindi
  • Technical curiosity or experience, willingness to learn new things
  • Quick learner and adaptable


Benefits/Perks:


PyjamaHR offers an array of benefits including competitive salaries, equity options, free food and beverages, and weekly team outings!


Location: Bangalore (Koramangala – 8th Block)

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Burgundy Hospitality pvt ltd
Mumbai, Bengaluru (Bangalore)
2 - 5 yrs
₹1.5L - ₹3.5L / yr
Customer Service
Customer Success
Sales
Retail
Effective communication

About Us -


Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 


Position – Customer Service Executive

 

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 


Duties & Responsibilities 

  • Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
  • Replenishing retail shelves as per store requirement  
  • Managing store visual merchandising and managing customer billing and gift-wrapping 
  • Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
  • Maintaining a safe and healthy work environment  
  • Following the cleaning and hygiene guidelines set by the store 

 

Candidate Qualifications & Skill Requirements 


  • Candidate should ideally have 2- 3 years of experience in the similar profile
  • Graduate in any stream. Hotel Management qualification/ course will be an added advantage
  • Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
  • Good written and verbal communication skills
  • Ability to work well under pressure
  • Flexible and works well with a team
  • Ability to multitask


Reporting Manager: Store Manager

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Bengaluru (Bangalore)
1 - 2 yrs
₹15L - ₹20L / yr
Customer Success
Spanish
Customer Retention

About the company we are hiring for


Here, we are passionate about helping vacation rental owners and managers


grow their business. Backed by Bessemer Venture Partners, we have grown to the global


leader of short term rental revenue management systems that drive revenue growth. We


attribute our success to our belief that the people are the most important part of a


business, and our commitment to being a fantastic place to work.


It's with that in mind that it is looking to add a Customer Success Associate (Spanish


Speaking) to our growing team. We’ve recently built out a new pooled service offering for


our SMB segment and you will be a key asset in developing and executing the strategy. This


is an exciting opportunity for someone with a solid grasp of customer success processes


who’s looking to take their expertise and leverage it in a hybrid model of pooled service and


dedicated service! You’ll serve as the go-to resource for other team members. Retaining


customers ensures it can maintain its foothold as the market leader in the industry


and execute on our aggressive growth plans.


Before reading further...


It is passionate about diversity and cultivating our team’s potential. If you’re hungry


for a good opportunity, but don't meet every point in this job description, please apply


anyway!


As our Customer Success Associate, you'll be responsible for:


● Securing annual subscription renewals and upsell opportunities


● Driving customer adoption, retention, and satisfaction for assigned book of


accounts


● Monitoring and reporting on the health and risk of assigned accounts ●


Managing approximately 150-200 accounts at a time


● Analyzing customer performance data and making recommendations to ensure


revenue growth


● Providing thoughtful, empathetic, and personalized email communication postimplementation


● Supporting our internal Customer Success team by fulfilling partner requests in a timely


manner


● Assisting partners in solving technical and strategy related issues ● Providing best


practices and proactive outreach to partners to ensure they are on their journey to


success


● Maintaining a deep understanding of suite of products ● Working with crossfunctional teams to drive better collaboration and customer experience


● Being the voice of the customer back to our Product organization, communicate


trending customer feedback and ideas


So what kind of person are we looking for in this role? The person who will be


successful in this role will be:


● Curious: By nature, you have a knack for learning the ins-and-outs of software


●Going: You love going above and for teammates and customers


●Detail Oriented: You have a unique ability to proactively identify and address all


customer concerns and colleague needs with thoroughness and precision.


●Empathetic: You provide thoughtful communication which is the foundation of


strong relationships.


●Outgoing: You are enthusiastic and confident in your ability to quickly connect


with new people


Now that we've told you what the job looks like, here are the qualifications we're


looking for in a candidate:


● Willing and able to work in the CEST Time Zone


● 1-2 years of relevant customer success/support experience in a SaaS environment ●


Strong communication skills - you have experience explaining technical concepts to


customers in a professional and thoughtful manner


● Experience being customer centric - you have the ability to understand customer


pain points and genuine desire to help our customers resolve issues ● Experience


working with software or the ability to learn a wide variety of tools ● Fluent in


Spanish

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Bengaluru (Bangalore), Mumbai
3 - 4 yrs
₹10L - ₹11L / yr
Client Servicing
Customer Relationship Management (CRM)
Client Management
Customer Success

About Company - 


They run a Programmatic-first, Full Funnel Growth Marketing Platform for Digital Marketers and Media Agencies globally.


We combine Machine Learning with Human Intelligence to discover unique audience insights and optimize results across the marketing funnel.


We leverage the power of programmatic media to help brands expand their targeted reach, and deliver non-linear growth by optimizing the marketing funnel for brand lift, search lift and incrementality.


Responsibilities-


1. Ability to translate client briefs into specific actionable items for different departments

2. Handling client engagements at the senior level with client team.

3. Articulate brand requirements and communicate the same to the teams internally

4. Handle the operational job requirements.

5. Should be able to minute meetings clearly

6. Follow up with internal teams for job delivery as per time lines committed

7. Should wear the brand hat and be able to disseminate information internally

8. Conduct market research and data to find out need gaps in the product.

9. Keep a track on competition activities.

10. Ensure all financials in terms of job estimation, billing and collection happens on time.

11. Be the brand custodian 


Requirement -


- Strong Experience in Client servicing and customer success


- Required skills - program management, presentation/communication, number crunching.


- Experience - 3-4 years in the digital media industry


- Not looking for folks with experience outside of the digital media industry


- Someone who have worked with solution providers or publishers managing clients

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FinTech SaaS Firm
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
4 - 6 yrs
₹10L - ₹16L / yr
Customer Success
SaaS
Vendor Management
Hubspot
Postman

Responsibilities :

  • Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
  • Provide product training to enable the customers to realize the potential of Empuls.
  • Identify product usage gaps and provide actionable solutions to the customers.
  • Build value-based relationships with customers and create Xoxoday champions.
  • Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
  • Drive desired customer outcomes through a consultative approach.
  • Identify opportunities for upselling and cross-selling along with the Account Managers.
  • Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
  • Work with the marketing team to execute customer surveys, case studies, etc.
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives.
  • Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.

Requirements:

  • Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
  • Hands-on with tools like Pendo, HubSpot, Postman etc.
  • Should be open to aligning with the different time zones based on business requirements.
  • Showcases exemplary written and verbal communication skills to work with Global Customers.
  • Has worked directly with Customers in the Americas or European region.
  • Has an exceptional ability to communicate and foster positive business relationships.
  • Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
  • Managed customers across different segments in the past and knows how to manage them differently.
  • Exhibits a true passion for customers and for Customer Success.

What can you look for?

This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

We are

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.


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xoxoday

at xoxoday

2 recruiters
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
5 - 8 yrs
₹25L - ₹30L / yr
Customer Success
Employee Engagement
HR analytics
Management consulting
rewards and recognition
+1 more

About The Role:

Xoxoday is looking for an HR tech consultant who has deep expertise in Rewards & recognition, employee engagement, and employee surveys. A good candidate will possess a strong understanding of Employee Engagement strategy, and an appreciation for the business impact that well-structured programs centered around motivation, feedback, alignment, and collaboration can deliver to teams and businesses. You should bring hands-on experience in consulting in these subjects for at least 5 years for global organizations. 

This role requires you to help our clients to put best practices in employee engagement, rewards & recognition and employee surveys. The role ll also require you to build thought leadership in these subject through different content formats.  

Key Responsibilities:

  • Develop relationships as a subject matter expert, consultant and business advisor for our customers for employee engagement, RnR & workplace culture.
  • Develop and deliver compelling, highly narrative and engaging business case materials and presentations to senior HR and business audiences.
  • Work directly with customers to help them make informed decisions, craft change management plans, and achieve their people strategy goals using our employee engagement product Empuls.
  • Partner closely with the customer success, account management & product teams to ensure customers are receiving a seamless consulting experience. 
  • Educate Customer Success, Sales, Marketing, and Product teams about best practices and well researched material in RnR, employee engagement & employee experience domain.
  • Develop content (such as best practices guides, employee rewards & recognition playbooks, employee survey frameworks, people analytics etc) to educate customers and internal teams.

Qualifications Required:

  • Experience working in the employee engagement, Rewards & recognition, employee experience, workplace culture, employee benefits consulting domain.
  • Ability to have strong opinions that are weakly held and flexible to change based on new learning and situations.
  • Excellent communication and relationship building skills.
  • Deep curiosity about various business models, and motivation to solve customer problems through the use of technology.
  • Bachelor's degree required. MBA / MS preferred.
  • Experience managing multiple projects simultaneously and autonomously in a fast-paced, high-growth environment
  • 5+ years of HRTech or HR consulting experience

What can you look for?

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

About Xoxoday

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

Way forward

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Read more
xoxoday

at xoxoday

2 recruiters
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
8 - 12 yrs
₹40L - ₹50L / yr
Project Management
Human Resource Management System (HRMS)
Customer Success
HR analytics
Sales Enablement
+3 more

What is the role?

Xoxoday is looking for an AVP of Empuls product. Empuls is an employee engagement SaaS platform focussed on USA & EMEA markets. The Empuls product is going through a 10X to 100X growth journey and we are looking for a seasoned product professional who has experience of taking products from 10X to 100X growth journeys. This role ll report to the CTO of the Empuls product. 

As an AVP Product you will be responsible for the product roadmap, product metrics, feature details, designs and GTM, . This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development teams, and getting the go-to-market for various product features.

To read more about the kind of qualities we are looking for in this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

Key Responsibilities

  • Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, RICE metrics and go to market. 
  • Solve customer problems and build functional, technical, and design specifications for the solution.
  • Map the user journey for various customer profiles - simplify and bring more structure and clarity to problem statements which translate into product solutions. 
  • Have strong systems thinking - understanding the impact of process/technology decisions and trade-offs in order to achieve the best possible outcomes to solve the problem.
  • Holistic approach covering all aspects including edge cases and future possibilities.
  • Abreast with the latest Innovations happening in the Employee Experience, Employee Benefits & Workplace culture domain. Experience in the HR Tech industry will be important in this role. 
  • Help define the value proposition of the product for the sales team and work closely with the sales-marketing team for GTM and SaaS revenues.

What are we looking for?

  • An enthusiastic individual with 8+ years of product management function in a product or SaaS company.
  • Have experience in leading product management of fast-growing products (or) major modules of fast large products (or) been an entrepreneur in the past.
  • Strong desire to disrupt, re-invent, and optimize existing processes to build next-generation Enterprise solutions.
  • We'll look forward to the technical skills required for a product role along with the soft skills required to manage multiple stakeholder roles.
  • Candidates should have strong experience in problem solving, UI/UX, analytics, team management, customer success & sales enablement. 
  • Candidates from HR Tech, rewards, and employee benefits experience will be preferred.
  • Candidates from IIM, IIT, NIT, BITS, NSIT, and other premier engineering colleges will be preferred.
  • Experience in managing onboarding, customer success, and support functions preferred.

What can you look for?

Challenging opportunity, tough problems, and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a competitive salary and a whole load of benefits to make your stay enjoyable with Xoxoday.

Whom will you work with?

You will closely work with technology, design, sales and customer care teams. You will report to the CTO of Empuls. You will provide constant updates to the stakeholders of the product.

About Xoxoday

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 3500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 400+ strong team with four global offices in Bangalore, San Francisco, Dublin, Singapore, Dubai.

Way forward‍

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interview rounds. There will be three rounds of interviews. We will prefer candidates who are located in Bangalore and ready to work in hybrid work arrangements (partly in office, partly WFH). 

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Bengaluru (Bangalore)
2 - 7 yrs
₹2L - ₹8L / yr
Product demonstration
Customer Success
SaaS
product training

Hello,

 

Greetings for the day !!!

 

Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

 

Position: Customer Success Associate

 

Why Work with Us:

· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.

· Shape-Up your career by working with young and supportive teams and peers!

· Innovation and Creativity is all that matters!

· Experience and understand the various aspects of the video marketing industry.

· Friendly Policies, good competitive salaries, team outings and what not!

 

Job Description:

  • We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
  • This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
  • You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
  •  

Job Responsibilities:

· Having a proactive customer support approach

· Testing product features as assigned

· Build & strengthen customer relationships

· Manage incoming chats, emails and handle appropriate follow-up calls and emails

· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

· Demonstrate the value of the platform to our customers every day by providing amazing customer support

· Maintain existing customer success metrics and data as directed

 

Job Requirements:

· Excellence at Googling stuff and spoken English

· Ability to meet deadlines and decent depth of thought process

· Capable of operating without much supervision while still producing results

· Not being camera shy and great presentation skills

· Motivation to pursue customer success as a career

· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

· Technical understanding and ability to troubleshoot and resolve technical problems

 

Experience: 2+ years

Read more
Shvasa

at Shvasa

2 recruiters
Sumukh Shetty
Posted by Sumukh Shetty
Bengaluru (Bangalore)
3 - 6 yrs
₹4L - ₹7L / yr
Customer Success
Customer Support
Customer Relationship Management (CRM)
Customer Service

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

 

We are a team of internet entrepreneurs who love yoga as much as we love science.

 

Our vision is to lighten thw load of humanity one breath at a time.

 

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

 

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



  • Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
  • Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
  • Own the Live chat feature and inbound customer calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Create and present reports as required.
  • Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

  • Proven customer support experience or experience as a client service representative
  • Exposure to US customers, with excellent oral and written communication skills in English.
  • Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
  • A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
  • Ability to work in fast paced and high pressure environment
  • Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.
Read more
Quizizz

at Quizizz

1 video
4 recruiters
Sangram Matkar
Posted by Sangram Matkar
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹8L / yr
Communication Skills
Customer Support
Customer Success
Voice of the customer

At Quizizz, we are building engaging learning experiences for teachers and students. Our mission is to motivate every learner and help them achieve their true potential. We are among the fastest-growing Edtech platforms globally and are currently used by 80% of the US schools every month, serving over 75M monthly active users worldwide. Our goal is to reach every classroom around the world.

We are looking for a Customer Success Associate to guide teachers worldwide to use Quizizz to make their classrooms more engaging and interactive. Your responsibilities include resolving user queries, drawing meaningful insights, creating workflows, and maintaining product stability by proactively identifying usability issues.

Requirements:

  1. Help Quizizz users utilize our product and achieve their goals.
  2. Interact and resolve user issues via different channels of communication.
  3. Engage with the product team to proactively identify the usability issues.
  4. Consolidate user queries and educate product teams about what users want. Be the voice of the user!
  5. Be the first line of defense, identify bugs and escalate to the concerned team.
  6. Equip yourself with the knowledge and tools to troubleshoot issues on every kind of device, operating system, and browser. With millions of users in multiple countries around the world, you will encounter every combination imaginable.
  7. Go the extra mile to help individual users with their issues. Providing an excellent user experience is the best way to get loyal users and referrals.
  8. The candidate should be comfortable with the US timings(5 PM to 1 AM).

 

Candidates should have the following qualifications:

  1. 1-3 years of experience in a similar role.
  2. Excellent written communication skills and impeccable grammar.
  3. Experience with tools like Zendesk, BrowserStack, etc.
  4. An eye for details and problem-solving skills.
  5. Experience with managing and moderating user forums is a plus.
  6. Experience with Automation tools is a plus.

Benefits:

  • Healthy work-life balance. Put in your 8 hours, and enjoy the rest of your day.
  • Flexible leave policy. Take time off when you need it.
  • Comprehensive health coverage of Rs. 6 lakhs, covering the employee and their parents, spouse, and children. Pre-existing conditions are covered from day 1, and also benefits like free doctor consultations and more.
  • Relocation support includes travel and accommodation, and we'll also pay for a broker to find your home in Bangalore!
  • Rs. 20,000 annual health and wellness allowance.
  • Professional development support. We will reimburse you for relevant courses and books that you need to become a better professional.
  • Delicious meals including breakfast and lunch served at the office, and a fully-stocked pantry for all your snacking needs.

 

Quizizz is an equal opportunity employer and we believe diversity is key to our success.

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Bengaluru (Bangalore)
3 - 8 yrs
₹25L - ₹50L / yr
Customer Success
IT consulting
Client Management
NetSysCon is responsible to identify key leadership roles for our client which is a global tech start-up backed by strategic investors around the world.
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile:

The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.

Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Read more
CrioDo

at CrioDo

2 recruiters
Vandna  Kain
Posted by Vandna Kain
Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹5L / yr
Communication Skills
Customer Success
Revenue management
Customer Relationship Management (CRM)

Roles & Responsibilities

  • Be part of the customer success team and own a process in user onboarding journey

  • Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.

  • Ensure good customer experience and execute a feedback loop to improve the related processes

  • Understand Crio’s product offerings and customer acquisition process

  • Organize and manage work and report progress with CRM/Spreadsheets

Skills/Expectations

  • Good communication skills in English and Hindi (optional)

  • 1+ years exp of customer handling roles preferred

  • Motivation and drive to learn and grow in career

  • Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner


Read more
Remote, Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹6L / yr
Communication Skills
Spanish
Customer Success
Customer Service
End-user training

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

  • Engineering Degree
  • 0-2 years experience in customer support or success roles.
  • Must be able to work in the US time zone (US and Latin America markets)
  • Ability to communicate with customers by email, chat, and phone.
  • Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships
  • Customer-focused attitude.
  • Willingness to work in a Startup.

Your Primary Responsibilities :

  • You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
  • Onboard new customers and help them digitalise their workflows in our software.
  • Conducting training sessions for Users to ensure the right understanding of the Product
  • Keeping a track of the Product adoption.
  • Maintain a profitable relationship with the clients.
  • Play a key role in sharing the voice of users with the rest of the team.
  • Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
  • Work closely with the Quality Assurance team.
  • Identify and report bugs & customer requests using JIRA.
  • Owner of the Self-Help knowledgebase of GaragePlug.

Performance Parameters :

  • Renewals
  • Upsell, Revenue generation
  • Prevention of Churn
  • Maintain NPS Score
  • Support Response Time

Perks for you :

  • Work in fast globally growing Start-Up
  • Work with industry experts
  • Opportunity for international travel

Location : Bangalore.

Apply through this link
https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america" target="_blank">https://garageplug.freshteam.com/jobs/SENl2SzgSAVQ/customer-success-support-us-latin-america

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GaragePlug Workshop Software
Aditya Chikte
Posted by Aditya Chikte
Remote, Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹6L / yr
Communication Skills
Customer Success
Customer Service
End-user training

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

  • Engineering Degree
  • 0-2 years experience in customer support or success roles.
  • Ability to communicate with customers by email, chat, and phone.
  • Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
  • Customer-focused attitude.
  • Willingness to work in a Startup.

Your Primary Responsibilities :

  • You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
  • Onboard new customers and help them digitalise their workflows in our software.
  • Conducting training sessions for Users to ensure the right understanding of the Product.
  • Keeping a track of the Product adoption.
  • Maintain a profitable relationship with the clients.
  • Play a key role in sharing the voice of users with the rest of the team.
  • Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
  • Work closely with the Quality Assurance team.
  • Identify and report bugs & customer requests using JIRA.
  • Owner of the Self-Help knowledgebase of GaragePlug.

    Performance Parameters

  • Renewals

  • Upsell, Revenue generation
  • Prevention of Churn
  • Maintain NPS Score
  • Support Response Time

Perks for you

  • Work in fast globally growing Start Up
  • Work with industry experts
  • Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

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Remote, Gurugram, Bengaluru (Bangalore)
6 - 20 yrs
₹15L - ₹30L / yr
Customer Success
Business Development
Problem solving
Content Strategy

Head of Creator Community (Remote)

Headquartered in California and Y Combinator-backed, the client is a Shopify-like platform for creators & knowledge professionals (coaches, instructors, experts, etc.) to launch, manage and grow their business online.

Founded by IIT/ IIM/ BITS/ Yale/ BCG Alumni and 3X Entrepreneurs, we are well funded and backed by top Indian VC firms along with start-up veterans like Kunal Shah (CRED) and founding team members at OYO.

Key Responsibilities :
Responsible for developing a sense of community amongst the Client creator base
Ensure all Client creators are benefiting from the community
Formulate customer delight moments
Develop non-product solutions that will enable retention and increase customer satisfaction
Develop partnerships that will help in creator retention

Required Skills :

4+ yrs experience in a startup environment
Strong interpersonal skills, ability to form relationships and build a network
Good network amongst influencers
Content Writing
Strong problem solving skills
3 best things about the job -
A great opportunity to learn and develop yourself, immense career growth
Be part of the leadership team at one of India's fastest-growing start-up
Flexibility and complete ownership of your work

Read more
Linking Spaces Technologies Pvt Ltd
anushree vaish
Posted by anushree vaish
Bengaluru (Bangalore)
1 - 2 yrs
₹3.6L - ₹4.6L / yr
Sales
Real Estate
Effective communication
Client Management
Customer Success
About Company
Settlin, (founded 2016) has built a simple platform for enabling and executing property transactions and services.
This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every
detail of it. 
Settlin entered the real estate industry with a vision to disrupt the resale real estate market and to automate the
whole process and experience of buying a resale property by providing all the necessary information on one single
platform. After a tremendous success in the resale real estate segment we have recently ventured into the primary
real estate vertical to help those who are looking to buy a new property by suggesting them the right property from
the plethora of projects across Bangalore.
Requirements
● Any Graduate/Post-Graduate with sales and consulting aptitude,
● Experience of 0 - 5 years in sales/pre-sales/client onboarding/counseling/customer success management
● Good analytical and communication skills (English).
● Male candidates only.
● Own 2/4 wheeler with driving licence.
● Quick learning ability, adaptability to changing business needs
● Willingness to challenge the status quo and achieve business results.
Roles & responsibilities
The core job is to understand the requirement of the buyer and suggest to him the right property basis his/her
requirement. Someone who can make sure that a buyer gets what he is looking for or you convince the buyer that
what you are selling is the right fit for him/her.
Someone who loves interacting with people over the phone and in person both, who is passionate enough to chase
targets and overachieve, someone who has a decent geographical knowledge of Bangalore city .We expect you to
drive things and be self motivated with a vision and goal to lead a team.
Remuneration
CTC: greater than INR 3.6 Lacs / annum : 3.6 Lacs (fixed) + Monthly Incentives (upto INR 20000 and above)
Read more
Vindhya eInfo Media

at Vindhya eInfo Media

1 video
1 recruiter
Santhoshi Shekar
Posted by Santhoshi Shekar
Bengaluru (Bangalore)
0 - 1 yrs
₹1L - ₹1.5L / yr
Communication Skills
Customer Support
Customer Success
PUC or graduation 
candidates should be fluent in speaking English And Hindi
Freshers or six months experience in customer support required  
Male or female candidates can apply 
immediate joiners only 
Read more
Acceldata

at Acceldata

5 recruiters
Richa  Kukar
Posted by Richa Kukar
Bengaluru (Bangalore)
5 - 9 yrs
₹10L - ₹30L / yr
DevOps
Kubernetes
Docker
Amazon Web Services (AWS)
Windows Azure
+2 more

Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.

 

We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.

 

Position Summary-

 

This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.

 

Required experience

  1. 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
  2. Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
  3. Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
  4. Basic understanding of SQL
  5. Experience working with technologies like S3, Kubernetes experience preferred.
  6. Databricks/Hadoop/Kafka experience preferred but not required

 

 

 

 

 

 

 

Read more
Workday
Agency job
via Qrata by Rayal Rajan
Mumbai, Pune, Bengaluru (Bangalore)
4 - 15 yrs
₹18L - ₹30L / yr
Finance
Workday
Billing
Customer Support
Procurement & Buying
+6 more
JD 

3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
Read more
Bengaluru (Bangalore)
8 - 12 yrs
₹12L - ₹25L / yr
Project Management
Project Manager
Customer Success
SaaS
Product support
+1 more

Project Management

  • Develop the integrated project plans to determine time frame, procedures for accomplishing projects
  • Assess consolidated project plans for dependencies, gaps and continued business value
  • Plan and manage project closure and/or transitions
  • Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
  • Conduct project reviews to recommend changes to project schedules or resource requirements
  • Document and track project scope, changes, issues and risks that affect implementation
  • Facilitate the daily stand-up to achieve team consensus
  • Eliminate conflicts and assist in developing solutions to manage roadblocks
  • Plan and manage testing cycle with customer

Customer Success

  • 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
  • Building management systems
  • Security systems / cameras; sensors; beacons
  • IOT implantation within campuses / buildings
  • IT security systems – understanding of the way they work / get implemented
  • Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

  • Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

  • Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

  • At least 4 years of experience in IT Project Management role and 6 years total professional experience
  • Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

  • Strong stakeholder management skills to communicate across various departments and levels
  • Strong time management skills, detailed and results-oriented
  • Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
  • Experience with agile and project management software like Jira
  • Committed to the values of integrity, accountability, and customer centric
Read more
Bengaluru (Bangalore)
0 - 5 yrs
₹3L - ₹5L / yr
Customer Success
Customer Support
BPO
Telugu
English
  • Reporting to the Customer Experience Manager
  • Work from office: the role will be based in Bark’s offices in Bangalore
  • The package will be a good base salary with excellent commission on top
  • He/she will be responsible for the following aspects of customer success, including:
  • Front-line B2B support for inbound calls & mails (ratio 80:20))
  • Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
  • Build sustainable relationships and trust with customer accounts through open and interactive communication


Requirements

  • Well versed in English and Telugu (oral and written communication)
  • Experience in sales or customer support domain will be appreciated
  • Fresh graduate or less than 2 years of experience
  • A go-getter attitude to get things done efficiently and resolve user queries in a single contact
  • Excellent communication style and ability to stay calm under pressure


Desirable

  • Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
  • Comfortable to work for 40 hours/ week on a roster basis
  • Knowledge of other languages will be an advantage

 

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Bengaluru (Bangalore)
0 - 5 yrs
₹3L - ₹5L / yr
Customer Success
Account Management
Customer Support
BPO
Marathi
  • Reporting to the Customer Experience Manager
  • Work from office: the role will be based in Bark’s offices in Bangalore
  • The package will be a good base salary with excellent commission on top
  • He/she will be responsible for the following aspects of customer success, including:
  • Front-line B2B support for inbound calls & mails (ratio 80:20))
  • Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
  • Build sustainable relationships and trust with customer accounts through open and interactive communication


Requirements

  • Well versed in English and Marathi (oral and written communication)
  • Experience in sales or customer support domain will be appreciated
  • Fresh graduate or less than 2 years of experience
  • A go-getter attitude to get things done efficiently and resolve user queries in a single contact
  • Excellent communication style and ability to stay calm under pressure


Desirable

  • Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
  • Comfortable to work for 40 hours/ week on a roster basis
  • Knowledge of other languages will be an advantage
Read more
Sequoia funded SaaS startup
Bengaluru (Bangalore)
2 - 3 yrs
₹12L - ₹20L / yr
Customer Success
Integration
Web Development
RESTful APIs
Mobile applications

           Job Description

We are looking for a Customer Integration Engineer to help new and existing customers with all aspects of implementing our solution. You will work closely with our sales team to get onboard our new clients.

          Responsibilities

  • You will be the main point of contact for the new customer’s technical and implementation teams to get new customers live or existing customers live with new projects

  • You will guide the client’s tech team through the entire integration process

  • Ensure continuity between sales and customer success


    Skills & Requirements

  • 1 to 3 years of experience in customer integration with SaaS companies

  • Experience with frontend web development is must

  • Experience and understanding of REST APIs

  • Exposure to mobile app technologies is a plus

  • SaaS and B2B experience is a must

  • Comfortable with communicating with all levels of team members internally and

    externally

    Join us

  • To work on one of the few world class DevTools SaaS companies in India

  • To work with a global team which delivers 1 Bn optimized media files each day.

    (Google answers 6Bn queries / day)

  • For the opportunity to work in a dynamic team that is async first and remote

  • For an open learning environment with a lot of freedom

  • For the leadership opportunities in a very transparent, result oriented and fast

    growing team

Read more
HeadSpin

at HeadSpin

3 recruiters
Vishnu Alil
Posted by Vishnu Alil
Bengaluru (Bangalore)
2 - 5 yrs
₹10L - ₹25L / yr
Java
Python
Go Programming (Golang)
C++
Customer Success
+5 more

Customer Success Engineer

Location: Bangalore, India
We are seeking a highly motivated Customer Success Engineer to add to our talented team of professionals.

Who We Are

HeadSpin is a startup organization, and we are revolutionizing the way developers test, monitor, and optimize their applications. The company is building a first-of-its-kind global mobile device cloud platform that allows apps to instantaneously run on real devices across global mobile carrier networks. HeadSpin provides powerful, actionable, data which pinpoint any problems in the app and enable developers to fix these issues before launch. HeadSpin integrates seamlessly with your development workflow and requires no changes to your app. The HeadSpin mobile platform is now in 80 countries and 140 cities worldwide, supporting over several hundred cellular networks and over 2,000 mobile devices. Using HeadSpin’s service, developers can launch products with the confidence that their applications will work in all the conditions that their users will experience. HeadSpin is funded by Google Ventures, Nexus Venture Partners, ICONIC, Danhua Capital, and other blue-chip investors.

About the Role

You should be a tech-savvy Customer Success Engineer who wants to help build our client base and increase customer satisfaction through providing post-sales technical support. You should be able to satisfy client queries in a timely manner and train clients to use our products as well as work with the sales team to increase sales. To be successful as a Customer Success Engineer, you should have excellent technical skills and knowledge, have previous software development experience (noted below), as well as sales ability and interpersonal skills. If this sounds like you, then we should connect! Your role may involve traveling (when appropriate) to a client’s business and provide training for their staff. You will also assess issues that arise, form a conduit between customers and product and service teams. You will provide customer feedback and insights about the effectiveness of our services provided.  You’ll help ensure that customers are fully utilizing our platform through tech workshops, writing sample scripts, and providing additional product knowledge. If you love working with customers and thinking on your feet, then we want to talk to you!

What You'll Do

  • Work with customers to ensure onboarding, user adoption, retention, and overall success
  • Impart technical leadership and direction on all aspects of HeadSpin’s products and services
  • Assist in training customers on using HeadSpin to troubleshoot real-time performance issues
  • Track accounts to identify churn risk and work proactively to eliminate that risk
  • Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, Engineering, etc.
  • Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers
  • Maintain and gain knowledge of the languages and technologies supported by HeadSpin

What You Need

  • 3+ years’ work experience in a software development role, or a customer-facing role such as technical customer success, account management, pre-sales engineering, or technical consultant role
  • Experience successfully managing customer engagements to completion and customer satisfaction
  • Proven record of professional customer service in a high growth environment
  • Willing to get your “hands dirty” and troubleshoot or code solutions when needed
  • Proficient understanding of Web/Mobile app development and architecture including common test automation tools like Appium, Selenium, XCUITest, UIAutomator, Espresso, etc.
  • Comfortable working in a Linux/Mac environment and using Rest APIs
  • Experience working in at least one of these programming languages (Java, Python, Go, C++)
  • Strong ability to align technical concepts and features to business needs
  • Bachelor’s Degree in Computer Science or similar fields
  • Able and willing to travel as the job requires
Read more
Bengaluru (Bangalore)
2 - 5 yrs
₹6L - ₹8L / yr
Customer Success
Customer Relation
Customer Success Manager
Inbound
Outbound
+2 more
  • Consult with the customers on their needs and curate company products to meet the requirements
  • Responsible for the success of workshops, for both the client and facilitator
  • Take care of workshop logistics for the client
  • Help the client prep for the workshop, answer any questions they may have about the workshop be the face of the company, and ensure smooth delivery of the workshops
  • Help facilitator with preparation and travel
  • Serve as the primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution.
  • Promote awareness of the company’s upcoming research and products

Basic Qualifications:

  • 2 – 5 years of work experience managing senior customer relationships
  • Should ensure customer retention, renewal, and growth
  • Background in customer success

 

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Curefit

at Curefit

1 video
8 recruiters
Priyanka Anand
Posted by Priyanka Anand
Bengaluru (Bangalore)
1 - 2 yrs
₹3L - ₹3.5L / yr
Customer Support
Customer Service
Customer Success
Job Description-
1. To handle customers on their enquiries/complaints via multiple channels i.e. call/mail
2. To understand the product features for better problem solving
3. To keep records of customer interactions, transactions, comments, complaints
4. To coordinate with internal teams for solving any customer issues
5. To ensure customer satisfaction and provide empathetic experience to every user
6. To own every interaction with the customer and ensure every customer is a happy customer

Requirements-
1. Graduation is mandatory
2. 1+ years of experience in customer service function (e-com / hospitality industry preferred)
3. Excellent verbal and oral comms in English preferred
Read more
Edtech Startup
Agency job
via Qrata by Prajakta Kulkarni
Bengaluru (Bangalore)
4 - 10 yrs
₹10L - ₹25L / yr
Customer Success
Account Management
  • As the first person in the customer success team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
  • Customer obsession & talking to customers on a regular basis with great empathy.
  • Deliver a 11* customer experience on all touchpoints.
  • Manage a time agnostic team aligning with USA timezones.
  • Clear decision making in ambiguous situations and enabling a similar culture within the team.
  • Partner with product team to enable ground level learnings and ensuring that customer interests are met.
What are we looking for?
  • 4+ years working in Customer Success or an Account management role; this is a senior-level role.
  • Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone for different users.
  • You are a self-starter that anticipates requests and doesn’t need a lot of oversight.
  • You nurture customer relationships and don't view them as transactional emails/calls.
  • We are location agnostic, We have a small garden office  Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
  • You are somebody who shares the same ethos.

 
Read more
Connexions BPO Services

at Connexions BPO Services

3 recruiters
Leon Lurshay
Posted by Leon Lurshay
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹4L / yr
Customer Service
Customer Support
Customer Success

PLEASE READ THE REQUIREMENTS AND APPLY

Outbound Lead Generation Campaign(No Sales)

Complete Voice Based Job covering US and Canada

Night Shift job with fixed Sat and Sunday Off

 

Read more
SyndicationPro

at SyndicationPro

2 recruiters
FirstPrinciples Hiring
Posted by FirstPrinciples Hiring
Remote, Bengaluru (Bangalore)
0 - 2 yrs
Best in industry
Data migration
Data entry
Data processing
Data management
MS-Excel
+4 more

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

 

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. 

Roles and Responsibilities

  • Work on Migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
  • Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
  • Analyze customer expectations and data to share an expected completion time.
  • To manage multiple migrations at the same time to ensure migrations are completed within the stipulated time.
  • Work closely with internal and customer-facing teams to deep dive on a customer migration request and workflow using our systems to ensure nothing falls to the bottom of the to-do list
  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output.
  • Keep current on product releases and updates

Desired candidate profile:

  • Proven data entry or Migration work experience will be an asset
  • Experience with MS Office and data programs
  • Attention to detail
  • Confidentiality
  • Organization skills, with an ability to stay focused on assigned tasks

Expectations from the candidate:

  • 0-2 years of experience. Prior experience in SAAS environments will be an added advantage
  • Resolve processing migration problems working with the technical team
  • Pay attention to detail to maintain Data accuracy 
  • Self Motivated and willing to excel in strict /short deadline
  • Have the ability to multitask as needed and time management skills
  • Must be comfortable working during night shifts.
  •  
Read more
SyndicationPro

at SyndicationPro

2 recruiters
FirstPrinciples Hiring
Posted by FirstPrinciples Hiring
Remote, Bengaluru (Bangalore)
1 - 2 yrs
Best in industry
Customer Support
Technical support
Data migration
Customer Service
Customer Success
+6 more

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

 

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. 

 

Roles and Responsibilities
  • Engage with our clients primarily through email, phone, or our ticketing system
  • Understand client needs and tackle problems
  • Think creatively about technical issues and find ways to change showstoppers into positive ways forward
  • Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
  • Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
  • Keep current on product releases and updates
  • Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
  • Support Customers working with Migration teams on Data Migrations to our Platform.
  • Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
  • Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
     
Desired Candidate Profile
  • A passion for solving problems.
  • A way with words that makes technical topics easy to understand
  • A keen eye for getting to the root cause of an issue
  • A love of helping people
  • An ability to manage multiple needs and keep them all on track
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments
  • Experience with MS Office and data programs
  • Attention to detail
  • Confidentiality
Expectations from the candidate:
  • Experience in writing professional Emails
  • Experience in handling a high volume of customer queries
  • Must have 1-2 years of prior experience in SAAS environments.
  • Must be comfortable working during night shifts.
Read more
ColorTokens

at ColorTokens

2 recruiters
Savitha K
Posted by Savitha K
Remote, Bengaluru (Bangalore)
4 - 10 yrs
₹12L - ₹20L / yr
Customer Success
Cyber Security
Presales
Client Management
SaaS

Desired Candidate Profile:

  • The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills.
  • 6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products.
  • 2+ years experience in customer facing roles with customers in US/Europe/ME geographies.
  • Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers.
  • Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products.
  • Ability to multitask in a dynamic, fast paced environment
  • Experienced at account management & growth through farming.
  • Experienced at leading presentations and discussions with customer’s senior management teams
  • Highly energetic, with a passion for helping customers achieve expected business outcomes

 

Qualifications:

  1. Bachelors degree from Top institutes. MBA preferred
  2. Excellent organization and project management capability
  3. Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must
  4. Self started, self motivated, flexible and results driven
  5. Experience using CRM tools

 

Preferred knowledge/skills:

  1. Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
  2. Experience working/leading teams in customer success functions for SaaS products.
  3. Experience with Product Delivery Lifecycle
Read more
Reward360

at Reward360

4 recruiters
Swapna Venkat
Posted by Swapna Venkat
Bengaluru (Bangalore)
10 - 16 yrs
₹20L - ₹26L / yr
Technical Project Manager
Project Manager
MEAN stack
MERN Stack
BFSI
+10 more
Position: Technical Project Manager
Exp: 10+ yrs
Job Location: Bangalore
 

Role and Responsibilities   

  1. Voice of the customer - Understanding the voice of the customer to ensure that the platform/platform capabilities are delivered according to the expectations. 
  2. Customer Success - Work closely with the Customer Success Team to ensure that timely delivery and issue resolution for the customers. 
  3. Internal Stakeholder Manager - Work with the Development, QA, and DevOps to define the delivery plan and allocate tasks. 
  4. Delivery of Platform/Platform Capabilities - Tracking, monitoring, and evaluation of the end to end technical delivery. 
  5. Internal and External Communication - On-time and crisp communication with internal and external stakeholders. 
  6. Documentation - Management and maintenance of the required documentation for the technical delivery. 
  7. Reporting - Creating and sharing important data-driven reports to internal and external stakeholders. 
  8. Team Management - Manage a team of product and business analysts. 

 

Skills & Experience  

 

1.     Bachelors or Master degree in computer science. 

2.     Prior experience as a programmer is a must. 

3.     3+ experience as a Technical Project Manager is required. 

4.     End to end understanding of cloud-based platform delivery. 

5.     Good understanding of the LAMP/MEAN/MERN stack.

6.     Strong experience with the Agile Delivery Model is a must. 

7.     Understanding of AWS/Azure/GCP will be preferred. 

8.     Exposure to various Project Management tools is a must.  

9.     Experience in the BFSI industry will be a plus but it is not mandatory. 

10.  Excellent written and verbal communication skills are a must. 

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Bengaluru (Bangalore)
3 - 6 yrs
₹4L - ₹6L / yr
Billing
MS-Office
Data management
Customer Support
Customer Success
Looking for Team Leader(Repayment and Collections)

Requirements :
● Experience of 1 year or more in people management role in the BPO industry
● 2-year experience in the collections industry with voice profile background
● Strong negotiation and problem-solving skills.
● Proven experience as a ‘Team leader’ or a similar role.
● Knowledge of billing procedures and collection techniques ● Working knowledge of MS Office and databases
● Excellent data management skills
● High on ethics and adherence to policies
● Familiarity with laws related to debt collection
● Target orientation
● Graduate (any stream)
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LendingKart
Bengaluru (Bangalore)
5 - 8 yrs
₹25L - ₹40L / yr
Product Management
product manager
Product Lifecycle Management (PLM)
Customer Success
Qualifications
● Proven track record of customer obsession and innovation in high-growth companies from
ecommerce/fintech/gaming domains
● Demonstrated ability to think both strategically and tactically including the ability to formulate
data-driven and result-oriented decisions.
● Ability to prioritize in an ambiguous environment.
● 5+ experience of product management/consulting/marketing highly preferred
● Exceptional interpersonal, communication (spoken and written) and influencing skills and an
ability to navigate a complex and unstructured cross-functional environmen
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Hasura

at Hasura

1 video
1 recruiter
Sushma Bhaskar
Posted by Sushma Bhaskar
Remote, Bengaluru (Bangalore), San Francisco
3 - 7 yrs
₹20L - ₹40L / yr
Presales
Sales
IT Solutioning
Solution architecture
Sales Operations
+9 more
GraphQL is changing the way developers & teams are building software today. Realtime GraphQL paired with event-driven programming that ties together serverless computing on the backend is creating a new way to develop applications, with more power in the hands of the application developer.

Hasura is an open-source project at the intersection of the GraphQL and serverless movements and empowers developers to build powerful and scalable applications easily. Our technology gives teams instant realtime GraphQL APIs and event-sourcing for serverless on a database in a manner is high-performance, low-footprint, and horizontally scalable out-of-the-box.

Hasura is being adopted by developers in startups as well as some of the largest Fortune 500 companies today. We are very excited to be at the intersection of these 2 massive ecosystem trends that will have a profound impact on development workflows going forward and we are looking for amazing people who are as excited as we are to join us on this journey!


Brief Overview:

As a solutions engineer, your main responsibility will be to partner at the architecture and engineering level with users and customers to help them understand and unlock the value created by Hasura.

You will be working primarily with large enterprise teams. You will seek to understand their challenges and context, and architect and engineer solutions that help them best leverage a Hasura deployment.

Depending on requirements, you may either work with a particular customer for significant periods of time, or with multiple customers. In each case, you will prioritize creating long-term relationships with our customers and providing genuine value.

Internally, you will work very closely with the sales and product teams and will have a significant influence on refining sales processes and the roadmap.


What we are looking for:

  • Prior experience with one or more of the following:
    1. Enterprise technology teams
    2. Technology consulting
    3. A pre-sales or post-sales role
  • Experience working on client facing engagements.
  • Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks.
  • Creative problem-solving skills.
  • Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives.
  • Very good written & spoken communication skills in English.
  • For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered.


Qualifications:

  • Prior experience in a developer tools company.
  • Experience working with any of the following technologies:
    1. GraphQL
    2. Docker
    3. Kubernetes
    4. Postgres
    5. Frontend frameworks such as React, Angular, Javascript
  • Experience with any of the following:
    1. Setting up and maintaining CI/CD pipelines
    2. Setting up and maintaining test suites
    3. Setting up and managing infrastructure
    4. Database admin


Location:

  • Openings available:
    1. In office in San Francisco, US
    2. In office in Bangalore, India
    3. For remote work based out of the US


Working at Hasura:

At Hasura, we help developers build modern apps and APIs faster. Through your work at Hasura, you will have the opportunity to make a lasting impact on both Hasura as well as the larger developer ecosystem.

As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

We offer competitive salaries, have a generous vacation policy and provide health insurance for everyone employed with Hasura.

We are an equal opportunity employer and do not tolerate discrimination of any kind.


Applying:

We’d love to hear from you. Even if you don’t fulfil 100% of the above requirements, or are unsure about whether this would be the right fit, please do reach out to us with your questions!

About Hasura:
Hasura is a venture-backed open-source technology company with offices in San Francisco and Bangalore. Hasura makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.
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Swiggy

at Swiggy

1 video
13 recruiters
Surendra  Motamarri
Posted by Surendra Motamarri
Bengaluru (Bangalore)
8 - 20 yrs
₹50L - ₹80L / yr
Java
Data Structures
Algorithms
Python
NOSQL Databases
+6 more
Job description :- PSE at Swiggy not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams.- They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (leadership), inward (peers and engineering team) and outward (product & business teams)Job responsibilities :- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.- Implementation of long term technology vision for your team.- Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to- Creating architectures & designs for new solutions around existing/new areas- Decide technology & tool choices for your team & be responsible for them.- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.- Technically Hands-on, prior experience with scalable Architecture- Possess 8+ years of software engineering and product delivery experience, with strong- Excellent command over Data Structures and Algorithms- Exceptional coding skills in an Object-Oriented programming language (Java preferred)- Strong problem solving and analytical skills- Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr,- Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems- Experience with high performance websites catering to millions of daily traffic is a plusCompany profile : - Swiggy is India's largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country.- Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. With a huge a customer base and 5lac order per day. Swiggy is redefining the food tech industry.
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Dataweave Pvt Ltd

at Dataweave Pvt Ltd

32 recruiters
Megha M
Posted by Megha M
Bengaluru (Bangalore)
4 - 4 yrs
Best in industry
Customer Success
Analytics
Retail
Customer Relationship Management (CRM)

Roles and Responsibilities:

  • Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
  • Work with the internal delivery team to ensure delivery quality to exceed client's expectations.
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
  • Develop, prepare, and nurture customers for testimonials, references and case studies.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Work to identify and/or develop upsell opportunities.
  • Ensure billing and collection of the assigned accounts is under control.
  • Advocate customer needs/issues cross-departmentally.
  • Manage account escalations.

Skills and Requirements:

  • Proven ability to drive continuous value of solutions/products.
  • Familiarity working with clients of all sizes.
  • Impeccable written and verbal communication skills.
  • Detail oriented and analytical.
  • Strong team player but still a self-starter.
  • Thrives in a multi-tasking environment and can adjust priorities quickly.
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Conneqt BPO

at Conneqt BPO

1 recruiter
Priyanka Parida
Posted by Priyanka Parida
Bengaluru (Bangalore)
0 - 3 yrs
₹2L - ₹2L / yr
Customer Success
Client Servicing
Customer Support
English Proficiency
Telesales

Job Purpose:

 

To Answer queries/resolve problems of customers through Inbound.

Attend Inbound & Outbound calls, sometime respond through email and chat to customers.

Provide correct and quality information to customers on every call, promote good listening and English grammar skills.

 

Eligibility Criteria:

 

Good speak, read & Write English & Hindi mandatory.

Able to communicate confidently and politely, with good speaking skills.

Awareness on Banking or Banking products.

Detailed knowledge of intricacies of Banks products and how they compare against competitors.

Good typing skills (Quality & Speed)

Ability to handle telephonic conversations

Good Listening & Comprehension skills

Should be flexible to work in 24/7 shift

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Fabrik

at Fabrik

1 video
1 recruiter
Puneet Badrinath
Posted by Puneet Badrinath
Bengaluru (Bangalore)
0 - 1 yrs
₹1L - ₹1L / yr
Inside Sales
Business Development
Effective communication
Lead Generation
Customer Success
Fabrik(https://fbrk.in" target="_blank">https://fbrk.in) is an immersive technology company. We create augmented and virtual reality experiences over the web for small and large businesses as well as enterprises.

Responsibilities include:

1. Assisting with the growth of the sales pipeline through lead generation and inside sales activities
2. Engage with prospects at all levels and using different channels and techniques - Email, Phone, LinkedIn and other lead generation tools.
3. Conducting targeted email campaigns to reach key decision-makers in target companies.
4. Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential solutions for Fabrik.
5. Contributing individually to the team targets, achieving a high level of client
satisfaction and quality lead generation.
6. Research accounts and identifies the right contacts in every account.

Skill(s) required:
1. Excellent communication and articulation skills.
2. Self-motivated and results-driven; passionate to learn and grow.

Other requirements:
1. Experience with Augmented Reality/Virtual Reality
2. Out-of-the-box thinking
3. Proactive executioner
4. Loves building great products
5. Smart worker

Perks:
1. Great team
2. Cutting edge technologies
3. Certificates/Letter of recommendations
4. Informal dress code
5. Free snacks & beverages
6. Job offer (On successful conversion to a permanent employee)
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Lumturo

at Lumturo

1 recruiter
Rajath Kedilaya
Posted by Rajath Kedilaya
Bengaluru (Bangalore)
0 - 1 yrs
₹10000 - ₹10500 / mo
Operations
Customer Success
Microsoft Excel
Lumturo Technologies Private Limited is an on-demand field servicing platform that acknowledges the expertise of field technicians and service engineers in a diverse group of industries, including consumer electronics, consumer durables, home appliances, industrial machinery, healthcare, facility management services etc. The technicians are credible experts who can work in their industry-specific domain on an independent freelancing model.

Selected intern's day-to-day responsibilities include:

1. Engage in market research
2. Reach out to build optimal service operations network
3. Establish operations in new geographies
4. Be the company's face on ground, maintain relations with clientele and help foster growth

Only those candidates can apply who:
- should be able to speak in Kannada (and English or Hindi)
- are available for full time (in-office) internship
- can start the internship between 12th Nov'19 and 12th Dec'19
- are available for duration of 3 months
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Dreams Realty

at Dreams Realty

1 recruiter
Harish B
Posted by Harish B
Bengaluru (Bangalore)
0 - 3 yrs
₹2L - ₹3L / yr
English Proficiency
Communication Skills
Microsoft Excel
Customer Support
Phone support
+1 more
*Female candidates only* Candidate with good communication skills in English and knowledge of Microsoft-Excel for calling customers and fixing appointments and followups from the data provided.
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AIDA

at AIDA

4 recruiters
Pallav Barah
Posted by Pallav Barah
Bengaluru (Bangalore)
3 - 9 yrs
₹7L - ₹18L / yr
Customer Success
Client Servicing
Customer Support
Past SaaS Experience - MANDATORY Our Customer Success team advises and guides a wide variety of customers. You'll work closely with customers to discover their business needs and challenges and then coach them on the best ways to use AIDA platform to solve them. You will also work with AIDA's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of AIDA or uncovering new uses for AIDA amongst their customer portfolio. We are looking for someone who: - Had had minimum 2 years working with SaaS (Mandatory) - Meticulous documentation and note-taking abilities - Agile; able to switch gears multiple times throughout the day - Exemplary time-management client-management skills - Passionate about technology and innovation with advanced computer skills Responsibilities: - Work with first-time AIDA clients to help ensure a successfully implemented mobile app - Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients - Serve as the client’s voice internally and provide feedback on how AIDA can better serve client needs - Identify potential opportunities for future account development - Comfortable demoing products in real-time (in-person and virtually) - Maintain an expert-level understanding of the AIDA's product and its offerings
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Wandertrails Services Pvt Ltd

at Wandertrails Services Pvt Ltd

1 video
5 recruiters
Vishnu Menon
Posted by Vishnu Menon
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹6L / yr
Customer Success
Sales
Travel management
Communication Skills
Client Servicing
+1 more
JOB RESPONSIBILITIES:  Qualify leads and execute conversion of lead to the point of payment, booking confirmation, smooth delivery of experience and feedback collection, follow through.  Liaise with Sales, Operations, Creative, Product teams to provide best in class services to every customer of Wandertrails  Provide Metrics in terms of process, delivery and updates  Follow a metrics driven approach to set up and implement best practices for CA/CX team  Channel the feedback from the ground / customers to the Operations, Creative, Sales, CA/CX and Product teams so as to improve the overall user experience and ultimately help take the product to a state where “exceeding customer expectations” is the norm  Implement the User Acquisition programs across given channels including hacks (online & offline) and other touchpoints to generate awareness and drive conversions  Communicate with the target audiences through online & offline platforms, and maintain a continuous relationship  To do everything needed to drive customers onto the platform and help them enjoy the experience of booking through Wandertrails  Find, qualify and on-board new vendors on urgency basis, if and when required (in association with Sales & Operations teams)
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Elanic

at Elanic

3 recruiters
kirthana thomas
Posted by kirthana thomas
Bengaluru (Bangalore)
0 - 3 yrs
₹2L - ₹2.5L / yr
MS-Office
Good communication skills
Good typing skills
smartness
Customer Relationship Management (CRM)
+1 more
About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)
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Cashfree

at Cashfree

7 recruiters
Reeju Datta
Posted by Reeju Datta
Bengaluru (Bangalore)
1 - 8 yrs
₹4L - ₹12L / yr
Customer Success
Inside Sales
Customer Acquisition
Account Management
Tech Support
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.
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Cashfree

at Cashfree

7 recruiters
Reeju Datta
Posted by Reeju Datta
Bengaluru (Bangalore)
1 - 6 yrs
₹4L - ₹6L / yr
Customer Success
Tech Support
Account Management
At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.
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Purplerain

at Purplerain

2 recruiters
Reena KJ
Posted by Reena KJ
Bengaluru (Bangalore)
1 - 3 yrs
₹1L - ₹3L / yr
Tech Support
Communication Skills
Customer Success
Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.
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Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
Customer Success
Communication Skills
MS-PowerPoint
MS-Outlook
MS-Excel
Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
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Durafit

at Durafit

1 recruiter
Anand Antony Raj A
Posted by Anand Antony Raj A
Bengaluru (Bangalore)
0 - 2 yrs
₹2L - ₹3L / yr
Customer Success
Customer Relationship Management (CRM)
Digital Marketing
We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.
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Sunday Mattresses

at Sunday Mattresses

1 recruiter
Sonam Singh
Posted by Sonam Singh
Bengaluru (Bangalore)
0 - 3 yrs
₹2L - ₹4L / yr
Content Writing
Client Servicing
Customer Relationship Management (CRM)
Customer Success
Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry. Edit Headline
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