Customer Success Jobs in Bangalore (Bengaluru)

About the role: As a Business Development Manager, you will play a strategic role in building sales strategies to attain the overall business goals and strive to meet and exceed them. You will also be responsible for performance analysis and creating comprehensive and compelling strategic proposals to convince the senior management to implement strategic decisions.  Key responsibilities: Generating and processing lead opportunities across all our products. Engage with potential customers to present our products.  Set up demonstrations and discuss technical solutions with potential customers. Propose pricing models based on customer’s needs and product usage. Handle complex negotiations and contracting. Partner customers in the initial days of product usage for faster adoption and ensure a seamless experience with proper handover to the account managers. Collaborate with cross-functional teams for meeting organizational goals. Preferred qualifications/skills: MBA from a good B-School.  Min 4-10 years of experience in Business Development in any industry (B2B preferred). Good analytical skills and ability to assess client needs. Fast learner and ability to adapt quickly to new environments. SaaS or Logistics SaaS company/start-up experience is a plus.

Responsibilities: - Build strong relationships with assigned customers, support them through all phases of the customer journey, and continually delight them with a customer-centric attitude. - Partner with customers at all levels (CXOs, VPs, and Directors) to understand their strategic goals, priorities, and desired business outcomes. - Prepare and execute customer success plans to drive onboarding, adoption, value realization, and retention. - Become an expert on Groupe.io and educate customers on its use and benefits. - Collaborate cross functionally with sales, product, and marketing. Requirements: - 2-5 years in a customer success role in a B2B SaaS company. - Possess strong phone, written and verbal communication skills with excellent presentation skills. - Ability to build and nurture strong relationships with senior business leaders. - Demonstrated ability to manage complex customer situations and managing expectations. - Well-organized, with a high attention to detail, and ability to prioritize

About the role As a Customer Success Manager, you will wear multiple hats of managing key our Enterprise/Named customers as well as mentoring a team of customer success associates who will be given responsibility to independently manage low to medium size accounts under your guidance. The growth of your individual clients and team clients will solely be your responsibility. You will be responsible to work very closely with the customer teams. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services. This role is varied and fast-paced – always adapting to the landscape within the Logistics industry, as well as the business needs. In this position you will.. Get a chance to work with a super talented team  and get to learn how to grow the business 100X over the coming years Champion the Freight Tiger Platform across your customer base to grow the account and help achieve its full potential Build and establish exceptional relations with top manufacturing multi-billion dollar brands Help streamline & improve logistics needs across various industry verticals Brainstorm with Product & Tech to continuously improve the product offerings As freight tiger diversifies its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to the clients  Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients. Ensure expectations are being met and the client is seeing ROI on their investment.  Analyse all Customer health metrics (NPS, logons, etc) to use data to identify any potential at risk customers. Ensure optimal financial health of the account.  What you Bring MBA/Equivalent Degree along with 3 years of experience or Graduate with 4+ years of experience. Relevant experience in customer service management/customer success would be preferred but not mandatory. Experience navigating and steering customer engagements to completion with a high level of customer happiness. Strong analytical skills, with the ability to translate data into insights. Driven Personality with a results-driven mentality, with a bias for speed and action. Possess exceptional communication, presentation and interpersonal skills Good problem-solving skills coupled with the ability to provide quick resolution to problems. Ability to manage and mentor a team of juniors.  Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical. You will be a strong teammate, but still a self-starter. Build strong relationships with the team members to share learning.

Explain the company product & services Explain the customers about the benefit of taking loans with us Track & maintain the outcome of each enquiry & leads. Resolve Customer queries regarding loans/payments etc Call the customers, identify the reason why the customers are not interestedGenerate and submit daily call summary report against database

Desired Candidate Profile: The ideal candidate will have a strong mix of relationship management, strong analytical, business and technical skills. 6-10 years of overall delivery related (pre-sales, solutioning, delivery management or customer account management) experience preferably in the Cybersecurity/SaaS/hi-tech products. 2+ years experience in customer facing roles with customers in US/Europe/ME geographies. Ability to internalize the product offerings and can discuss solutions, benefits and trade-offs with the customers. Ability to build, maintain and leverage strong relationships with Business and Technology Decision Makers within each customer to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on our products. Ability to multitask in a dynamic, fast paced environment Experienced at account management & growth through farming. Experienced at leading presentations and discussions with customer’s senior management teams Highly energetic, with a passion for helping customers achieve expected business outcomes   Qualifications: Bachelors degree from Top institutes. MBA preferred Excellent organization and project management capability Excellent communications skills, both in written and verbal communications, with the ability to deliver effective presentations, group facilitation and one-on-one consultation is a must Self started, self motivated, flexible and results driven Experience using CRM tools   Preferred knowledge/skills: Experience in Cybersecurity and understanding of network fundamentals. Good understanding of IT and Network Security fundamentals such as Firewalls, Proxies, and Web Security Gateways. Experience working/leading teams in customer success functions for SaaS products. Experience with Product Delivery Lifecycle

Position: Technical Project Manager Exp: 10+ yrs Job Location: Bangalore   Role and Responsibilities    Voice of the customer - Understanding the voice of the customer to ensure that the platform/platform capabilities are delivered according to the expectations.  Customer Success - Work closely with the Customer Success Team to ensure that timely delivery and issue resolution for the customers.  Internal Stakeholder Manager - Work with the Development, QA, and DevOps to define the delivery plan and allocate tasks.  Delivery of Platform/Platform Capabilities - Tracking, monitoring, and evaluation of the end to end technical delivery.  Internal and External Communication - On-time and crisp communication with internal and external stakeholders.  Documentation - Management and maintenance of the required documentation for the technical delivery.  Reporting - Creating and sharing important data-driven reports to internal and external stakeholders.  Team Management - Manage a team of product and business analysts.    Skills & Experience     1.     Bachelors or Master degree in computer science.  2.     Prior experience as a programmer is a must.  3.     3+ experience as a Technical Project Manager is required.  4.     End to end understanding of cloud-based platform delivery.  5.     Good understanding of the LAMP/MEAN/MERN stack. 6.     Strong experience with the Agile Delivery Model is a must.  7.     Understanding of AWS/Azure/GCP will be preferred.  8.     Exposure to various Project Management tools is a must.   9.     Experience in the BFSI industry will be a plus but it is not mandatory.  10.  Excellent written and verbal communication skills are a must.

Looking for Team Leader(Repayment and Collections)Requirements :● Experience of 1 year or more in people management role in the BPO industry● 2-year experience in the collections industry with voice profile background● Strong negotiation and problem-solving skills.● Proven experience as a ‘Team leader’ or a similar role.● Knowledge of billing procedures and collection techniques ● Working knowledge of MS Office and databases● Excellent data management skills● High on ethics and adherence to policies● Familiarity with laws related to debt collection● Target orientation● Graduate (any stream)

The Product Strategist, will work with our customers to help identify challenges, focus business objectives and translates them into executable plans for our teams. This requires a broad understanding of business strategy, customer and user challenges, and technology. The Product Strategist defines what we are building and why we are building it. They will support the design and development teams in defining how we are executing the product developments, but not necessarily get into product development. Scoping and strategy experience are a must for this role.   Role and Responsibilities: Develop and facilitate a strong relationship with our existing or prospective clients/industry Expert in visualizing the end to end solution, and build scalable and flexible products Own the discovery and ideation phase of product development Product roadmap and backlog management Product and feature definition and scoping Designing business models and GTM Designing long-term goals for producing products that sell Information architecture, content modelling, and taxonomy definition User Profile Development & User Flow Documentation Review and sign off on features & outcomes Customer relationship leadership, management, customer advocate, upselling   Skills Required:   Understanding the lifecycle of digital projects Good understanding of BFSI, Citizen services, eCommerce, Healthcare industry Strong business acumen and conversant with product business models Experience in launching new products Experience in product discovery Experience in leading cross functional teams Working understanding of NLP and AI/ML technologies Hands-on experience in design and product management tools Experience working with a development team using both Agile and waterfall methodologies Comfort

Job RoleThe Customer Success Associate will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from the Learngram products.Responsibilities Engage proactively with customers using the engagement model (based on the customer segment) laid out Understand and document customer’s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Learngram product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Learngram is releasing (products/features in the pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc.) to ensure customer’s issues/solutions are addressed Work with Program Manager (Customer Success) to derive data-driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tool (Natero) (Training will be provided to get familiar) Implement and support compliance to Learngram compliance and information security processes. Requirements 1-3 years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio Proven track record of establishing themselves as a strategic trusted advisor to clients Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels Very Strong written and verbal presentation/communication skills (ESSENTIAL) Self-starter who can own ongoing customer success of both large and small clients Ability to report and share client’s status on a timely/pre-defined interval Bachelor's Degree in Engineering + Business Education preferred

Qualifications● Proven track record of customer obsession and innovation in high-growth companies fromecommerce/fintech/gaming domains● Demonstrated ability to think both strategically and tactically including the ability to formulatedata-driven and result-oriented decisions.● Ability to prioritize in an ambiguous environment.● 5+ experience of product management/consulting/marketing highly preferred● Exceptional interpersonal, communication (spoken and written) and influencing skills and anability to navigate a complex and unstructured cross-functional environmen

GraphQL is changing the way developers & teams are building software today. Realtime GraphQL paired with event-driven programming that ties together serverless computing on the backend is creating a new way to develop applications, with more power in the hands of the application developer. Hasura is an open-source project at the intersection of the GraphQL and serverless movements and empowers developers to build powerful and scalable applications easily. Our technology gives teams instant realtime GraphQL APIs and event-sourcing for serverless on a database in a manner is high-performance, low-footprint, and horizontally scalable out-of-the-box. Hasura is being adopted by developers in startups as well as some of the largest Fortune 500 companies today. We are very excited to be at the intersection of these 2 massive ecosystem trends that will have a profound impact on development workflows going forward and we are looking for amazing people who are as excited as we are to join us on this journey! Brief Overview: As a solutions engineer, your main responsibility will be to partner at the architecture and engineering level with users and customers to help them understand and unlock the value created by Hasura. You will be working primarily with large enterprise teams. You will seek to understand their challenges and context, and architect and engineer solutions that help them best leverage a Hasura deployment. Depending on requirements, you may either work with a particular customer for significant periods of time, or with multiple customers. In each case, you will prioritize creating long-term relationships with our customers and providing genuine value. Internally, you will work very closely with the sales and product teams and will have a significant influence on refining sales processes and the roadmap. What we are looking for: Prior experience with one or more of the following: Enterprise technology teams Technology consulting A pre-sales or post-sales role Experience working on client facing engagements. Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks. Creative problem-solving skills. Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives. Very good written & spoken communication skills in English. For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered. Qualifications: Prior experience in a developer tools company. Experience working with any of the following technologies: GraphQL Docker Kubernetes Postgres Frontend frameworks such as React, Angular, Javascript Experience with any of the following: Setting up and maintaining CI/CD pipelines Setting up and maintaining test suites Setting up and managing infrastructure Database admin Location: Openings available: In office in San Francisco, US In office in Bangalore, India For remote work based out of the US Working at Hasura: At Hasura, we help developers build modern apps and APIs faster. Through your work at Hasura, you will have the opportunity to make a lasting impact on both Hasura as well as the larger developer ecosystem. As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users. We offer competitive salaries, have a generous vacation policy and provide health insurance for everyone employed with Hasura. We are an equal opportunity employer and do not tolerate discrimination of any kind. Applying: We’d love to hear from you. Even if you don’t fulfil 100% of the above requirements, or are unsure about whether this would be the right fit, please do reach out to us with your questions! About Hasura: Hasura is a venture-backed open-source technology company with offices in San Francisco and Bangalore. Hasura makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.

Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs). To scale the business, we are now looking to onboard Sales Leaders who are passionate about using technology to solve difficult problems and help us "write the book" on Enterprise selling at Leucine. This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly. What you will do Be an expert in Leucine Products & offerings Collaborate and partner with account team members (professional services, sales, support, product managers) Define and maintain success plans for customers that outline the desired business outcomes, metrics for success (KPIs), potential issues, and action plans Prepare for and conduct business reviews with customer, as appropriate Monitor adoption and usage trends, work closely with customer and Leucine teams to address adoption blockers Assist customers in realizing the full value of Leucine products and serve as a trusted advisor focused on their success Work with customers to expand product adoption across their organization, building champions every step of the way Maintain high levels of customer engagement and satisfaction with a focus on customer dedication and loyalty Help drive customer references and case studies. Provide guidance on how to resolve customer-specific challenges Who you are A minimum of 2 years of customer-facing experience in a CSM function, account management, consulting, or client service role Experience working with SaaS solutions Proficient in building and delivering compelling proposals and presentations A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy Experience facilitating meetings, delivering executive presentations and resolving conflict with resources at all levels Ability to handle challenging customers or situations and drive to mutually agreeable outcomes Excellent account leadership, management and coordination skills with a bias for action Passionate about your customers’ success Accomplished presentation skills Effective communicator both written and verbal Ability to work creatively and analytically to solve problems Ability to manage ambiguity and synthesise complex information into meaningful messages and recommendations, able to make decisions within appropriate time frames with sound justification and can learn from mistakes Our Values Freedom Judgment Transparency Positivity Passion Innovation Customer Success What we offer A purpose-built work culture that lets you achieve the best version of yourself Freedom to experiment and autonomy of ideas Market competitive compensation Ample opportunity to grow in a fast-paced environment Unlimited free food and coffee About Leucine Leucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.

Job description :- PSE at Swiggy not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams.- They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (leadership), inward (peers and engineering team) and outward (product & business teams)Job responsibilities :- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.- Implementation of long term technology vision for your team.- Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to- Creating architectures & designs for new solutions around existing/new areas- Decide technology & tool choices for your team & be responsible for them.- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.- Technically Hands-on, prior experience with scalable Architecture- Possess 8+ years of software engineering and product delivery experience, with strong- Excellent command over Data Structures and Algorithms- Exceptional coding skills in an Object-Oriented programming language (Java preferred)- Strong problem solving and analytical skills- Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr,- Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems- Experience with high performance websites catering to millions of daily traffic is a plusCompany profile : - Swiggy is India's largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country.- Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. With a huge a customer base and 5lac order per day. Swiggy is redefining the food tech industry.

Roles and Responsibilities: Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction. Work with the internal delivery team to ensure delivery quality to exceed client's expectations. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services. Develop, prepare, and nurture customers for testimonials, references and case studies. Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Ensure billing and collection of the assigned accounts is under control. Advocate customer needs/issues cross-departmentally. Manage account escalations. Skills and Requirements: Proven ability to drive continuous value of solutions/products. Familiarity working with clients of all sizes. Impeccable written and verbal communication skills. Detail oriented and analytical. Strong team player but still a self-starter. Thrives in a multi-tasking environment and can adjust priorities quickly.

Job Purpose:   To Answer queries/resolve problems of customers through Inbound. Attend Inbound & Outbound calls, sometime respond through email and chat to customers. Provide correct and quality information to customers on every call, promote good listening and English grammar skills.   Eligibility Criteria:   Good speak, read & Write English & Hindi mandatory. Able to communicate confidently and politely, with good speaking skills. Awareness on Banking or Banking products. Detailed knowledge of intricacies of Banks products and how they compare against competitors. Good typing skills (Quality & Speed) Ability to handle telephonic conversations Good Listening & Comprehension skills Should be flexible to work in 24/7 shift

Fabrik(https://fbrk.in) is an immersive technology company. We create augmented and virtual reality experiences over the web for small and large businesses as well as enterprises.Responsibilities include:1. Assisting with the growth of the sales pipeline through lead generation and inside sales activities2. Engage with prospects at all levels and using different channels and techniques - Email, Phone, LinkedIn and other lead generation tools.3. Conducting targeted email campaigns to reach key decision-makers in target companies.4. Analyzing customer needs in terms of current business obstacles, identifying projects and scoping potential solutions for Fabrik.5. Contributing individually to the team targets, achieving a high level of clientsatisfaction and quality lead generation.6. Research accounts and identifies the right contacts in every account.Skill(s) required:1. Excellent communication and articulation skills.2. Self-motivated and results-driven; passionate to learn and grow.Other requirements:1. Experience with Augmented Reality/Virtual Reality2. Out-of-the-box thinking3. Proactive executioner4. Loves building great products5. Smart workerPerks:1. Great team2. Cutting edge technologies3. Certificates/Letter of recommendations4. Informal dress code5. Free snacks & beverages6. Job offer (On successful conversion to a permanent employee)

Lumturo Technologies Private Limited is an on-demand field servicing platform that acknowledges the expertise of field technicians and service engineers in a diverse group of industries, including consumer electronics, consumer durables, home appliances, industrial machinery, healthcare, facility management services etc. The technicians are credible experts who can work in their industry-specific domain on an independent freelancing model.Selected intern's day-to-day responsibilities include:1. Engage in market research2. Reach out to build optimal service operations network3. Establish operations in new geographies4. Be the company's face on ground, maintain relations with clientele and help foster growthOnly those candidates can apply who: - should be able to speak in Kannada (and English or Hindi)- are available for full time (in-office) internship - can start the internship between 12th Nov'19 and 12th Dec'19 - are available for duration of 3 months

VP - Operations (Top B Schools)Head the Operations (PAN INDIA) : Create the highest level of efficiency possible - converting materials and labor into goods and services as efficiently as possible.Considering that a skilled workforce rids DesignCafe of operational inefficiencies, countering the resource management challenges in operations management - gets all pieces of the project management jigsaw to fall into place. 1. A Torchbearer of the vision and culture of the Design Cafe2. Create an efficient, sustainable, robust, dynamic operation mechanism3. Managing the competing business practices4. Customer Experience & Expectations - Good Enough Is No Longer Enough5. Forecasting demands against existing capacity6. Capturing capacity issues in operations management7. Strategic resource coordinationBuild SOPs / Playbooks and Strategically drive :- Project Management- SCM- Factory Operations- Procurement & Inventory Management- Business Development & Vendor Operations,- Warehouse Management & QC- Client Happiness Management