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Customer Success Jobs in Bangalore (Bengaluru)

Explore top Customer Success Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Solutions Engineer

Founded 2017
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Bengaluru (Bangalore)
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1 - 3 years
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As per market standards6 - 10 lacs/annum

We’re looking for a generalist who'd primarily take on customer success and growth at Clarisights. Since we’re an early stage startup, there’s a lot to do and projects are fluid. However, here’s the kind of person we have in mind:You are excellent at communication. And not just writing or speaking, but you’re also excellent at listening to customers, prospects, peers, blogs, competitors and the industry you’re in.You take extreme amounts of ownership and pay attention to the tiniest details. Your EQ is off the charts, and your colleagues enjoy working with you even after a heated discussion.You understand programming logic and software well.You are smart enough to figure out the details with broad guiding principles.You are great at executing while maintaining crazy attention to quality.You are inherently curious and believe any process can be improved upon and actively work on it.Knowledge of digital marketing, particularly paid performance marketing is a big plus.Knowledge of SQL and building dashboards on Tableau/PowerBI is a great plus too.If this is you, we should talk.

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Customer Engagement Associate

via Happay
Founded 2012
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Bengaluru (Bangalore)
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0 - 2 years
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As per market standards4 - 5 lacs/annum

Happay’s Customer Engagement team aims to support about tens of thousands of users familiarize themselves with Happay’s powerful product interface. To keep the Digital Expense Management Ecosystem humming, you will be responsible to help our user family to understand the product as easily, quickly, and as proactively as possible. Roles and Responsibility: Creating curated content that will help Happay’s users engage with the product, and derive maximum value from it in considerably less time. Giving an extensive walk through right from User - Onboarding to Interactive Engagement and aiding User Adoption. A typical day in the life of a Customer Engagement Associate might include: Collaborating with the Customer Success team to execute engagement plans for clients based on their unique profile and use cases. Creating and distributing onboarding & engagement collaterals (Teasers, User Manuals, Videos, Email campaigns, etc.) Collaborate with product managers and deep dive into new features and their applicability in the client’s use-case; develop content and boost the adoption of those features. Solving on-the-spot, impromptu challenges in terms of urgent / ad hoc requirements from various teams Rolling with the punches when things change, and taking ownership of the time you spend with us and truly making a differences Eligibility: Software Skills: Working knowledge of Microsoft Powerpoint / Keynote. Moderately well-versed with Excel / Google Sheets Learning Skills: Ability and motivation to learn, consistently and quickly, and constantly improve processes and collaterals People & Communication skills: Required to work with product managers, customer success managers, designers, analysts, etc. Presentation skills: Ability to explain simple to complex information in user-friendly ways An open mind for new ideas and methodologies, and a liking towards taking up challenges and finding creative solutions The knowledge to test for consistent engagement, content and user experience. A desire to get a kick out of getting users to those aha! moments A clear cut understanding of customer engagement and all the wonders it can do, strategies and objectives Working with us will be a roller-coaster ride! You have a team of aces to work with and an open, refreshing and an inspiring work culture that you will cherish. Along with that, you also have an open platform to showcase your skills, ideas and knowledge. Lastly, and most importantly, you have a top notch expense management application and web interface spanning major digital platforms (desktops, laptops and mobile). You’ll end up loving your job cause we make it fun.

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Customer Support

via Elanic
Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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As per market standards2 - 2.5 lacs/annum

About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)

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Implementation Manager

via Happay
Founded 2012
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Bengaluru (Bangalore), Chennai, NCR (Delhi | Gurgaon | Noida), Mumbai
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0 - 3 years
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As per market standards3 - 8 lacs/annum

Roles and Responsibility: - Will be the member of the implementation team which is the bridge between the product team and the account management team. - Manage client expectations and creative designing of the solutions for complex requirements. - End-to-End system configurations as per the project scope of work and the documentation of the configurations. - Will be responsible for timely delivery of project deliverables by being organized and delivering on commitments including updating project tracking systems. - Work closely with the product team to understand the enhancements/ new features in the product and use it in an innovative way in system configurations. - Should coordinate between tech team and the client for integrations defined in scope. Eligibility: - Bachelor's/Master's degree in Engineering or equivalent - Quick learner, flexible, adaptable, should be able to work in a fast-paced startup environment. - Should be able to understand the logic and algorithms, Strong Logical Reasoning and aptitude - Microsoft Office and a basic understanding of financial accounting. - Should be application minded to understand the client requirement and recommend relevant product-based solutions. - Good communication and writing skills.

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Customer Success and Operations Lead

Founded 2015
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Bengaluru (Bangalore)
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1 - 8 years
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As per market standards4 - 12 lacs/annum

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support and Operations Lead. This is a get-your-hands-dirty role. You will be exposed to all the functions of the company except writing code. The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- We need to provide quick, intelligent solutions to questions asked by businesses and their customers. In the process, we need to coordinate with multiple financial institutions and banks. Quick and correct communication makes us look good. - Talking to inbound leads. - Many queries will be about businesses looking to signup on Cashfree. We need to guide these folks from signing up to their first payment. - Onboarding new sign ups quickly - Since we are growing fast, we add many businesses every week. For every business, we need to verify the documents submitted and draft contracts. Also need to ensure all the services we are offering are working correctly and activated for a particular merchant. - Setting or improving processes for all of the above:- Can we do this faster, better or more accurately - These roles are currently being handled by the founders. The objective is to do a better job than the founders.We work on trust and mutual respect.

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Customer Support Executive

Founded 2015
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Bengaluru (Bangalore)
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1 - 6 years
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As per market standards4 - 6 lacs/annum

At Cashfree, we are building innovative solutions in payments and banking for Indian businesses. We are fast-growing, profitable and based out of Bangalore. Cashfree is backed by Y Combinator and other leading investors. Learn more about us at Cashfree.com We are looking for a Customer Support Executive.The role involves : - Attending to customer and support queries quickly over email, chat and telephone.- Providing quick, intelligent solutions to questions asked by businesses and their customers.- Handling disputes and chargebacks. In the process, we need to coordinate with multiple financial institutions and banks.- Talking to inbound leads. - Onboarding new sign ups quickly We work on trust and mutual respect.

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Architect/Principal Engineer

via Swiggy
Founded 2014
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Bengaluru (Bangalore)
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8 - 20 years
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As per market standards50 - 80 lacs/annum

Job description :- PSE at Swiggy not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams.- They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (leadership), inward (peers and engineering team) and outward (product & business teams)Job responsibilities :- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.- Implementation of long term technology vision for your team.- Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to- Creating architectures & designs for new solutions around existing/new areas- Decide technology & tool choices for your team & be responsible for them.- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.- Technically Hands-on, prior experience with scalable Architecture- Possess 8+ years of software engineering and product delivery experience, with strong- Excellent command over Data Structures and Algorithms- Exceptional coding skills in an Object-Oriented programming language (Java preferred)- Strong problem solving and analytical skills- Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr,- Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems- Experience with high performance websites catering to millions of daily traffic is a plusCompany profile : - Swiggy is India's largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country.- Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. With a huge a customer base and 5lac order per day. Swiggy is redefining the food tech industry.

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Customer Support Executive

Founded 2013
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Pune, Bengaluru (Bangalore), Hyderabad
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1 - 3 years
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As per market standards3 - 5 lacs/annum

Responsibilities Provide service and customer support during field visits Follow discussed schedule and execute accordingly Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and resolve with guided approach Follow regular reporting to manager Document processes where required Follow all company's and department's field procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Requirements 1-2 years experience in field support Ability to troubleshoot, test, repair and service technical equipment Excellent written and verbal communication ability Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Strong multi-tasking and organizational skills

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Operations Manager

Founded 2011
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Bengaluru (Bangalore)
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1 - 7 years
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As per market standards3 - 8 lacs/annum

we are looking for operation manager who can take care of complete post sales operation starting from verification of the orders to fulfillment

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Service Delivery Manager

via Happay
Founded 2012
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Bengaluru (Bangalore)
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3 - 6 years
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As per market standards5 - 7 lacs/annum

About us Happay is a fast growing Indian FinTech company based out of Bangalore. Happay redefines the way SMEs and Enterprises manage their business spends. With the help of technology, Happay helps organizations break loose from the shackles of manual and paper-based processes and empowers them with mobility and automation. Our product is loved by 4500+ businesses across 40+ industry verticals. ROLE : Service Delivery Manager LOCATION : Bangalore YEARS OF EXPERIENCE: 3+ years Job Overview: To oversee the delivery of services and service technology to our company's clients or customers. To evaluate customer feedback to develop quality improvement processes. Roles and Responsibility: Need to establish Delivery Processes efficiently. Responsible for building partnerships and liaising with team leaders to determine services. Should be able to help in acquiring new clients and partners. He/She should constantly be able to assess customer feedback and make necessary improvements. Validating the leads received and exploring how Happay can add value in companies. Identify new business and aid in organization growth strategies Analysing data and making deductions out of it. Required to tracking customer sales and conduct touch base activities regularly to ensure repeat business. Enablement of New Accounts & relationship building with accounts. Eligibility: Excellent conversing skills in both English and Hindi (knowing any one of the languages of regional languages is an added advantage). Bachelor's/Master’s degree Should be good at maintaining internal and external team relations. Detail oriented and diligent Good Leadership Skills Entrepreneurial by nature with a strong sense of ownership

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Outbound Sales Development Representative

Founded 2014
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Bengaluru (Bangalore)
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2 - 4 years
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As per market standards8 - 15 lacs/annum

We are hiring a Outbound Sales Development Representative for our team that is located in Bangalore, India. Our dream candidate is highly motivated, collaborative, and a opportunity mapper with a passion for value proposition.Essential duties and responsibilities may include, but are not limited to:- Identify qualified prospects and navigate company structures to identify decision makers.- Tee up leads that will turn into business through persistency.- Have demonstrated heavy cold calling volume (75 outbound a day).- Assertive and persuasive.- Learn, leverage and help evolve our demand generation process.- Very strong interpersonal and communication skills to understand the the opportunity, and the needs of prospects- Able to understand/explain concepts and ideas in a clear and concise manner- Great listener and quick thinker with an inquisitive nature.- Experience using CRM is preferred.You would be great fit if uou Are / Have:- 2+ years prior sales experience (within a Software/High Tech company is a plus)- Fearless attitude – willing to take intelligent risks- Hard working and willing to achieve a high volume of outbound calling activity every day while maintaining a positive and energetic persona.-Problem Solver-Ability to work in a team environment- Articulate with strong business acumenAbout UsFounded in 2013, by Khadim Batti and Vara Kumar Namburu, Whatfix enhances self-service capability of web products and helps companies to reduce support queries and improve user engagement. It is a cloud platform using which product teams can self-curate interactive guides & integrate across all user touch points. Whatfix is based on patent-pending technology and being used by large as well as small enterprises for improving training effectiveness, enhancing customer support, and to improve user on-boarding.What's more, we are poised for scale and growth, which is why we need more talent like yourself.Culture is at the heart of everything we do at Whatfix and that's not just corporate jargon. We encourage shared learning and if you see yourself as someone who is good at picking up things... well, we are continuously using newer technologies and exploring all verticals of data business.

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Tech Support Engineer

Founded 2014
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Bengaluru (Bangalore)
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1 - 3 years
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As per market standards1 - 3 lacs/annum

Responsibilities: Frontline support via live chat, tickets, and telephone. Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product Performs miscellaneous job-related duties as assigned by the supervisors and management. Provide customer support and technical support for various products Answer questions and deliver support to customers with varying degrees of product knowledge and technical proficiency Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer. Identify and escalate priority issues; directing cases to appropriate teams and resources as needed Records customer inquiries by documenting inquiry and response in customers' accounts. Improves quality service by recommending improved processes; identifying new product and service applications. Required Skills: 1-2 years of Technical Support Experience. B.E/ B.Tech Graduate preferred. Strong written and verbal communication skills Excellent interpersonal and customer care skills Understanding of technical terminologies Ability to ask open-ended questions and uncover information Ability to work as part of a team Well organized, meticulous attention to detail with the ability to multi-task Experience in Web Hosting and VPN Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred Willing to work in shifts in a 24/7 environment.

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Customer Support Executive for E-Commerce customers

Founded 2015
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Bengaluru (Bangalore)
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0 - 1 years
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As per market standards2 - 3 lacs/annum

Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview

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Operations & Marketing Executive

Founded 2017
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Bengaluru (Bangalore)
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0 - 2 years
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As per market standards2 - 3 lacs/annum

We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.

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Client Servicing/ Content Writing

Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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As per market standards2 - 4 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry. Edit Headline

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Business Development / Client Servicing Associate

Founded 2015
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Bengaluru (Bangalore)
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0 - 4 years
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As per market standards3 - 5 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry.

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CRE: Last Mile

Founded 2012
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Bengaluru (Bangalore), Mumbai
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0 - 3 years
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As per market standards2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at careers@furlenco.com

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Customer relationship Executive / Manager

Founded 2012
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Bengaluru (Bangalore)
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0 - 3 years
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As per market standards2 - 4 lacs/annum

Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, customer service. The role will allow you to be the face of Furlenco in contributing towards Furlenco’s brand recognition growth. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with current and prospective customers. • You are confident in handling customers over telephone calls • You have in the past smartly handled customer queries and concerns leading to growth in brand identity • 0-3 years of successful customer handling experience What you get: • Opportunity to work with a multifunctional team • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Apply to us at careers@furlenco.com

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Customer Support Genius

Founded 2015
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Bengaluru (Bangalore)
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0 - 5 years
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As per market standards2 - 3 lacs/annum

Are you good with people? Can you genuinely understand issues, resolve problems and integrate feedback into the company successfully? If you are an active listener with super communication skills you might be the person we are looking for. We need a client - servicing individual who is ready to tackle any customer issue that comes their way. Follow up with clients and track customer patterns,, answer customer queries on phone, chat and email, help customers pick out the perfect treats, manage the entire fulfilment process, and handle our delivery partners. We at Lovetreats are a mostly women driven team based in Bangalore from where we reach out to people all over India. What gets us out of bed every morning is our mission to transform the Indian intimate lifestyle market and make access to intimate products easy, confidential and non-intimidating. Because shopping for sexual health and pleasure products shouldn’t feel sleazy or uncomfortable.  We believe that a little bit of inspiration and spirit of adventure can make our relationships with our bodies and our partners a whole lot more exciting and pleasurable. Sexuality is an important part of our lives. We want to give it the attention it deserves and remove the taboos surrounding it. This reflects in everything we do, from the way we hand pick the products on our site and the user experience we offer, to our customer service and the ideas we spread through our blog. We are the first intimate lifestyle brand in India that makes you smile, not cringe. Lovetreats is an inclusive workspace. We are open to female as well as male applicants, people who want to switch career tracks or restart careers. We are also interested in working with mothers who are coming back to work after a break as well as open to non-citizen individuals looking for a career in Bangalore. If you can be sure about the number of hours you can devote to Lovetreats, we’re always ready to find a way to work with talented people!

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IT Manager

Founded 2015
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Bengaluru (Bangalore), Bengaluru (Bangalore)
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3 - 7 years
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As per market standards5 - 9 lacs/annum

Job description The Hive is looking for a talented IT and Systems Engineer to support our growing business community: - To put in place the metrics needed to monitor the availability and reliability of the infrastructure - To establish and support a minimum, baseline hardware and software standards - To develop Service Level Agreements (SLA) concerning infrastructure services to all members - To make the information about the availability and reliability of the IT infrastructure available to the community on a regular basis - Leverage existing, emerging, and innovative technologies to enhance, improve, and streamline IT processes - Meet or exceed member’s requirements for technology service delivery About The Hive: The Hive is a pan-India platform for entrepreneurs, freelancers and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high-energy, high-amenity work environments that make our members more successful. The first Hive location is a 60,000 sq.ft premium space at VR Bengaluru (www.vrbengaluru.com), an integrated lifestyle destination combining premium retail, 9-screen multiplex, F&B and family entertainment selections, boutique hotel and serviced residences, and collaborative work spaces. The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail and real estate sectors.

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Implementation consultants

Founded 2008
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Bengaluru (Bangalore), Bengaluru (Bangalore)
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2 - 5 years
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As per market standards2 - 5 lacs/annum

An opportunity to work with worlds largest search engine. growth , transparency at work,flexible working.

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