Master-O

🚀 We're Hiring: Graphic/Motion Designer

📍 Location: Gurugram (Onsite, 5 Days working)

🏢 Industry: SaaS

💰 Budget: Up to 7.5 LPA

Requirements:

✔️ 1+ year experience as UI/Graphics/Motion Designer

✔️ Strong portfolio with UI flows, animations & videos

✔️ Tools:

• Figma (mandatory)

• Adobe XD & Illustrator

• After Effects – vector animations

• Framer (preferred)

Job Title: Customer Success & Content Analyst

Location: Sector 55, Gurugram (On-site, 5 days working)

Experience: 0–1 year

Compensation: Up to ₹5.5 LPA

About Master-O:

Master-O (www.masteroapp.com) is a leading B2B enterprise SaaS platform that helps organizations elevate customer interactions, boost sales productivity, and instil employee engagement through gamification, microlearning, and AI-driven coaching.

With customers across Banking, Insurance, Pharma, Retail, FMCG, and Auto industries in over 20 countries, we now aim to further scale our implementations across more customers, industries, and countries while continuously improving the quality of our operations.

Master-O is ranked as a leading platform by customers in G2’s latest 2025 Winter Report.

Role Overview

We are seeking a creative, methodical, and quality-focused Customer Success & Content Analyst to join our team. The role is perfect for individuals who are excited about leveraging AI tools to enhance content creation, possess excellent communication skills, and can manage client expectations effectively. Freshers with the right mindset, professionalism, and willingness to learn are welcome.

Key Responsibilities

• Partner with the Customer Success team to understand client requirements and deliver exceptional onboarding, adoption, and engagement experiences.
• Conceptualize, create, and enhance learning content for the Master-O platform, ensuring alignment with client goals and quality standards.
• Leverage AI tools to streamline and elevate the content creation process.
• Manage client queries, feedback, and objections with a professional and solution-oriented approach.
• Collaborate with cross-functional teams to deliver seamless customer experiences.
• Track and report content engagement metrics, suggesting improvements based on data insights.

Requirements

• Bachelor’s degree in Business, Communications, Journalism, or related fields.
• 0–1 year of experience in content development, customer success, or related fields (internships count).
• Excellent verbal and written communication skills.
• Strong objection management and interpersonal skills.
• Creativity combined with a methodical and detail-oriented approach.
• Proficiency in using AI tools for content creation (ChatGPT, Grammarly, Canva, etc.).
• Professional grooming and a client-first mindset.

What We Offer

• Competitive salary in the range of ₹4–5.5 LPA.
• Opportunity to work with innovative AI-powered learning solutions.
• A platform to grow your career in both customer success and content creation.
• Exposure to diverse enterprise clients and industries.

🚀 We're Hiring: Senior Backend Developer | Gurugram (On-site)

Looking to work with a fast-growing, tech-driven team in the SaaS space?

We’re on the lookout for a Senior Backend Developer with 2–3+ years of experience to help us build robust and scalable solutions.

🎯 What We're Looking For: ✅ Strong hands-on experience with Node.js & React

✅ Proficient in AWS (EC2, S3, Lambda, etc.)

✅ Good knowledge of MySQL

✨ Bonus: Exposure to AI/ML technologies

🏢 Preferred Industry Background: SaaS

📍 Location: Candidate should be from Delhi NCR

💰 Budget: Up to 11 LPA

If you're passionate about backend systems and want to make an impact in a high-growth environment, let’s connect!

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS + Project Management Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic project management, and end-to-end delivery.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account/ Project Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic and international customers and managing stakeholders across time zones and regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

We are looking for a skilled and creative UI/UX Designer with 4–5 years of experience to join us on a project basis for an initial duration of 2 months. The ideal candidate should have prior exposure to B2B SaaS platforms and be capable of independently driving user experience improvements, interface design, and product usability enhancements.

This engagement has the potential to transition into a full-time opportunity based on project outcomes and business requirements.

Key Responsibilities

• Understand product workflows, business objectives, and user journeys to create intuitive user experiences
• Design clean, modern, and scalable UI interfaces for web and mobile platforms
• Create wireframes, user flows, prototypes, mockups, and design systems
• Collaborate closely with product, engineering, and business teams to translate requirements into effective designs
• Improve usability, accessibility, and overall customer experience across the platform
• Maintain consistency in branding, visual language, and interaction patterns
• Conduct design reviews and iterate based on feedback and user behavior insights

Requirements

• Minimum 4–5 years of hands-on UI/UX design experience
• Prior experience working on B2B SaaS products is strongly preferred
• Strong portfolio showcasing product design and UX thinking
• Proficiency in tools such as Figma, Adobe XD, Sketch, or similar platforms
• Good understanding of responsive design, design systems, and modern UI trends
• Ability to work independently in a fast-paced and collaborative environment
• Strong communication and stakeholder management skills

Engagement Details

• Initial engagement duration: 2 months (project-based)
• Opportunity to transition into a full-time role based on performance and future requirements
• Flexible and outcome-driven working approach preferred

Preferred Skills

• Experience designing learning, sales enablement, HR tech, or enterprise platforms
• Understanding of user research and usability testing methodologies
• Basic understanding of frontend feasibility and developer handoff processes

If you are passionate about building intuitive digital experiences and enjoy solving product challenges in the SaaS space, we would love to connect with you.

Technical Product Manager

A senior individual contributor role at the intersection of product direction, engineering process, and client outcomes. You will be the person who turns ambiguity into shipped features — and keeps a growing platform from accumulating invisible debt.

Looking for someone who:

– Has managed a tech team through a structural process change and can speak specifically about what broke, what they changed, and what improved

– Has taken a product from its first documentation-zero state to a well-documented, institutionally resilient one

– Has sat in a difficult client conversation where the client wanted something unreasonable — and held the line without losing the relationship

– Has managed someone who pushed back on being managed, and has a specific, unsanitised story about how it went

–Understands SSO/SAML, HRMS integration patterns or other enterprise integration complexity at a level sufficient to write a technical spec without engineering input

–Has used Jira (or equivalent) as a process governance tool — sprint velocity, bug classification, release notes, retrospective action tracking — not just a task list

– Has worked in L&D tech, HR tech, sales enablement or an adjacent SaaS vertical — understands that end users are often frontline workers with limited digital literacy

– Has Figma proficiency and can make design decisions on wireframes independently