Master-O

Title: QA Tester

Location: Remote (India)

Shift: US Shift (Full-time)

Experience: 6 months–2 years

About Master-O

Master-O is a gamified microskill learning and sales enablement platform designed to help frontline teams learn faster, perform better, and stay motivated. Powered by AI and game mechanics, we work with enterprise clients to drive real behavior change at scale — not just content consumption.

As we continue to scale our B2B SaaS platform globally, quality, reliability, and user experience are non-negotiable. We’re looking for a detail-obsessed QA Tester who enjoys breaking things and cares deeply about seamless product experiences.

Key Responsibilities

🔍 Quality Assurance & Testing

• Perform functional and exploratory testing across the Master-O platform
• Identify, log, track, and validate bugs with expected behavior
• Test gamification flows such as quizzes, leaderboards, rewards, challenges, and progress tracking
• Collaborate closely with Product Managers and Developers to understand requirements and edge cases
• Ensure UAT releases meet quality benchmarks before production deployment
• Validate fixes and ensure no regressions post-release

💬 Customer Support (Freshchat)

• Handle Freshchat queries from end users during US business hours
• Troubleshoot platform issues, clarify product behavior, and escalate bugs when required
• Maintain high SLA adherence for response and resolution times
• Act as the bridge between users and the product team by sharing recurring issues and insights
• Document FAQs, common issues, and resolutions to improve support efficiency

Required Skills & Experience

• 6 months–2 years of full-time experience in QA/testing roles
• Experience testing B2B SaaS platforms (strongly preferred)
• Familiarity with testing gamified products, learning platforms, or interactive applications
• Experience using bug tracking tools (Jira or similar)
• Excellent attention to detail and a strong user-first mindset
• Clear written communication skills (especially while logging bugs and handling chat support)
• Comfortable working US shift timings in a remote setup

What You’ll Love About Working at Master-O

• Work on a high-impact, gamified product used by enterprise sales teams
• Direct ownership of product quality and user experience
• Remote-first culture with real accountability and trust
• Opportunity to collaborate with global clients and users
• A fast-growing product environment where your voice actually matters

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

🚀 We're Hiring: UI/Motion Designer

📍 Location: Gurugram (Onsite, 5 Days working)

🏢 Industry: SaaS

💰 Budget: Up to 7.5 LPA

Requirements:

✔️ 1+ year experience as UI/Graphics/Motion Designer

✔️ Strong portfolio with UI flows, animations & videos

✔️ Tools:

• Figma (mandatory)

• Adobe XD & Illustrator

• After Effects – vector animations

• Framer (preferred)

Job Title: Software Development Engineer – III (SDE-III)

Location: Sector 55, Gurugram (Onsite)

Work Timings: Regular day shift, 5 days working

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform designed to empower frontline sales teams through gamification, AI-driven coaching, and just-in-time learning. We work closely with large enterprises to improve sales readiness, productivity, and on-ground performance at scale.

As we continue to build intelligent, scalable, and enterprise-ready products, we are looking for a seasoned SDE-III who can take ownership of complex modules, mentor engineers, and contribute to architectural decisions.

Role Overview

As an SDE-III at Master-O, you will play a critical role in designing, building, and scaling core product features used by large enterprises with high user volumes. You will work closely with Product, Design, and Customer Success teams to deliver robust, high-performance solutions while ensuring best engineering practices.

This is a hands-on role requiring strong technical depth, system thinking, and the ability to work in a fast-paced B2B SaaS environment.

Required Skills & Experience

• 4–5 years of full-time professional experience in software development
• Strong hands-on experience with:
• React.js
• Node.js & Express.js
• JavaScript
• MySQL
• AWS
• Prior experience working in B2B SaaS companies (preferred)
• Experience handling enterprise-level applications with high concurrent users
• Solid understanding of REST APIs, authentication, authorization, and backend architecture
• Strong problem-solving skills and ability to write clean, maintainable, and testable code
• Comfortable working in an onsite, collaborative team environment

Good to Have

• Experience working with or integrating LLMs, AI assistants, or Agentic AI systems
• Experience with cloud platforms and deployment workflows
• Prior experience in EdTech, Sales Enablement, or Enterprise Productivity tools

Why Join Master-O?

• Opportunity to build AI-first, enterprise-grade products from the ground up
• High ownership role with real impact on product direction and architecture
• Work on meaningful problems at the intersection of sales, learning, and AI
• Collaborative culture with fast decision-making and minimal bureaucracy
• Be part of a growing product company shaping the future of sales readiness

Job Title: Client Success & Content Lead

Location: Mumbai/Delhi NCR candidates only

Work Mode: Remote

Shift Timings: Rotational Shift (US + Domestic)

Experience: 4–8 years

Industry: B2B SaaS | Sales Enablement | Learning & Development

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our enterprise footprint, especially with North American clients; we are looking for a Client Success & Content Lead who can own both content excellence and client outcomes.

Role Overview

The Client Success & Content Lead will play a critical role at the intersection of our content strategy, client success, and stakeholder management. This individual will be responsible for designing impactful learning content while acting as a trusted partner to the North American enterprise clients—ensuring adoption, engagement, and measurable ROI from the Master-O platform.

This role is ideal for professionals with a client-facing background in L&D, Process Training, Instructional design, or Enterprise Client success, particularly within B2B SaaS environments.

Key Responsibilities

Client Success & Stakeholder Management

• Act as the primary point of contact for Enterprise clients, ensuring seamless onboarding, engagement, and long-term success on the Master-O platform
• Build and manage relationships with senior client stakeholders, including L&D Heads, Sales Leaders, HR, and Enablement Teams
• Understand client learning needs and translate them into effective content strategies
• Conduct regular client cadence calls, performance discussions, and success planning sessions
• Collaborate with internal product, sales, and tech teams to resolve client needs and drive adoption
• Handle clients across multiple geographies, including large US-based organizations, requiring flexibility with rotational shifts

Content Strategy & Creation

• Lead the end-to-end content lifecycle—from needs analysis and instructional design to content creation and optimization
• Design high-impact, outcome-driven learning content such as sales playbooks, product training, microlearning modules, assessments, and simulations
• Ensure content aligns with adult learning principles, enterprise standards, and Master-O’s gamified learning philosophy
• Customize content for different industries, roles, and enterprise use cases
• Review and continuously enhance content effectiveness using learner engagement and performance data

Required Skills & Experience

·      4–8 years of full-time experience in Content Creation, Learning & Development, Training, or Client Success roles

·      Strong experience working with external stakeholders and enterprise clients

·      Prior experience in B2B SaaS companies is highly preferred

·      Exposure to enterprise-level corporate clients, especially US-based organizations, is a strong plus

·      Proven ability to design and deliver learning content for business impact, not just knowledge transfer

·      Excellent communication, presentation, and relationship management skills

·      Strong understanding of sales enablement, L&D frameworks, or capability building programs

·      Ability to work independently in a remote setup and manage rotational shifts effectively

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

🚀 We’re Hiring: Content Creation Lead

📍 Location: Sector 55, Gurugram

🗓️ Working Days: 5 days a week

We’re looking for a creative and strategic Content Creation Lead to join our growing team!

If you have 2–4 years of experience in B2B SaaS, love crafting impactful marketing and product-led content, and are hands-on with tools like Microsoft Suite, Canva, and AI-based content tools, we’d love to connect.

Roles & Responsibilities:

a) Lead content creation across marketing and product channels (blogs, decks, campaigns, social, etc.)

b) Collaborate with cross-functional teams to ensure content aligns with brand and business goals

c) Explore and implement AI tools to boost content quality and productivity

d) Maintain consistency in tone, voice, and messaging across all communication touchpoints

What We’re Looking For:

a) 2–4 years of experience in content marketing or product-focused storytelling (preferably in B2B SaaS)

b) Strong writing, visual, and conceptual thinking skills

c) Proficiency in Canva, Microsoft Suite, and AI content tools