Cutshort logo
Burgundy Hospitality pvt ltd logo
Customer Service Executive (Email & Chat)
Customer Service Executive (Email & Chat)
Burgundy Hospitality pvt ltd's logo

Customer Service Executive (Email & Chat)

Neeraj Sharma's profile picture
Posted by Neeraj Sharma
1 - 3 yrs
₹2L - ₹3L / yr
Mumbai
Skills
Customer Service
Customer Support
Customer Success
Customer Relationship Management (CRM)

About us:  

 

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 



Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai


Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.


Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms


Reporting Manager: COO

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Burgundy Hospitality pvt ltd

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.
Read more

Company social profiles

linkedin

Similar jobs

Moshi Moshi
at Moshi Moshi
3 candid answers
Human Resource
Posted by Human Resource
Bengaluru (Bangalore)
3 - 5 yrs
₹5L - ₹7L / yr
Graphic Designing
Design thinking

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.


Job Role - Graphic Designer - Branding

Experience Level - 1.5 to 2 years

Location - Bangalore


**Please attach your Behance/portfolio link, so that we can take up your candidature**

Job Overview:

● The job description is very simple and is just 2 worded: Visual Design.

● Design packaging, posters, banners, characters, websites, logos, typography, illustrations and whatever comes your way because we strongly believe that the designs can make or break a brand.

● Hands-on experience in Adobe Creative Suite and Sketch.

● Strong Understanding of Visual Communication principles.

● Ability to interpret client needs and design briefs into actionable designs.

● Excellent interpersonal and communication skills to collaborate with other team members and stakeholders.

Over the last 11 years, Moshi Moshi has worked with over 1000+ Brands across India and Abroad too.

We are looking for people who can keep the creative flame lit.

We are looking at people who have an entrepreneur attitude toward all the work he/she does.

Basically, His/her gut feeling about the design helps the client build a brand.

Read more
Bar
Mumbai, Navi Mumbai
0 - 4 yrs
₹1.8L - ₹2.4L / yr
captain
steward
F&B
FOOD & BEVERAGE

We have opening for Famous Bar in Mumbai ( Vashi / Ghatkopar / Wadala / Vikhroli )


Experience : 6 months to 6 years


Job Title: Steward / Captain


Department: Operations / Service


Reports To: Restaurant Manager/ Assistant Restaurant Manager


Location: Mumbai ( Vashi / Ghatkopar / Wadala / Vikhroli)


Key Responsibilities:


Guest Service & Operations


  • Welcome guests warmly and assist them in seating as per service protocols.
  • Present menus, take orders accurately, and serve food and beverages as per brand standards.
  • Ensure tables are set up neatly before service and cleared efficiently afterward.
  • Refill water, clear used dishes, and attend to guest needs proactively.
  • Coordinate with the kitchen and bar teams to ensure timely and correct order delivery.
  • Maintain awareness of ongoing promotions, menu changes, and daily specials.


Cleanliness & Hygiene

  • Maintain cleanliness of the dining area, service stations, and pantry.
  • Follow all hygiene, safety, and sanitation standards as per company and statutory guidelines.
  • Ensure cutlery, crockery, and glassware are clean, polished, and ready for service.


Qualifications & Experience:


  • Minimum 6 months – 2 years of experience in restaurant or hotel F&B service.
  • Diploma / Certificate in Hotel Management or equivalent preferred.
  • Good communication and interpersonal skills.
  • Basic knowledge of food & beverage service techniques.
  • Positive attitude, grooming standards, and willingness to learn.
Read more
Versatile Commerce LLP
at Versatile Commerce LLP
2 candid answers
Burugupally Shailaja
Posted by Burugupally Shailaja
Hyderabad
1 - 2 yrs
₹1.6L - ₹2.5L / yr
Search Engine Optimization (SEO)
Content Writing
Technical Writing

Position Overview:


We are looking for a passionate and creative Content Writing Trainee to join our team. This internship is an excellent opportunity for freshers to gain hands-on experience in crafting compelling content that aligns with our brand and engages our target audience.


Key Responsibilities:


• Research industry-related topics to produce original and engaging content.

• Write, edit, and proofread blog posts, website content, product descriptions, and social media captions.

• Collaborate with the marketing team to develop content strategies and campaigns.

• Ensure content adheres to SEO best practices for improved visibility and reach.

• Assist in brainstorming and generating innovative content ideas.

• Monitor trends and incorporate relevant themes into content creation.


Required Qualifications:



• Strong command of the English language with excellent writing, editing, and communication skills

.• Creative thinking and the ability to generate fresh ideas.

• Basic understanding of SEO and content marketing principles is a plus.

• Ability to meet deadlines and manage multiple tasks effectively.

• A keen eye for detail and a passion for storytelling.

• Degree in English, Journalism, Mass Communication, or related fields (preferred but not mandatory).

Read more
Leading Ed-Tech domain
Leading Ed-Tech domain
Agency job
via Fortune Consultancy by Deeksha HS
Bengaluru (Bangalore)
2 - 5 yrs
₹3L - ₹5L / yr
Content Writing
Content Marketing
Content Strategy
Content Development

Role Overview


We’re looking for a Content Developer who can transform complex ideas into engaging

learner-centric digital content. You’ll work closely with instructional designers, subject

experts, and creative teams to develop clear, compelling, and interactive educational

materials.


Key Responsibilities

• Create engaging learning content, scripts, and assessments

• Collaborate with design and production teams for visual alignment

• Simplify complex concepts into learner-friendly formats

• Edit and proofread content to ensure clarity and consistency

• Research topics to ensure content accuracy and depth


Required Skills & Qualifications

• Bachelor’s/Master’s in English, Education, or related field, Mass

Communication, Journalism, MA in English Literature.

• 1–3 years of experience in content development or e-learning

• Strong writing, research, and editing skills

• Creative thinking and storytelling ability

• Familiarity with e-learning tools is a plus

Read more
KGISL MICROCOLLEGE
skillryt hr
Posted by skillryt hr
Coimbatore
0 - 1 yrs
₹1L - ₹2L / yr
Human Resources (HR)
Fresher

🌟 HR Internship (Unpaid Training Period – Coimbatore)

Company: KGiSL MicroCollege (Part of the KG Group)

Location: Coimbatore

Duration: 3 Months (Training Period – Unpaid)

Post-Training: Eligible for salary upon successful completion and performance

About Us

KGiSL MicroCollege, part of the renowned KG Group, is committed to empowering fresh graduates through skill-based learning and real-time industry exposure. We offer hands-on training and growth opportunities in various corporate domains.

Internship Overview

We are looking for enthusiastic freshers who are eager to build a career in Human Resources (HR). This internship offers end-to-end HR training and hands-on experience in real-time HR functions.

What You’ll Learn

  • Recruitment process (sourcing, screening, scheduling interviews)
  • Onboarding and induction procedures
  • Employee engagement activities
  • HR operations and documentation
  • Payroll basics and compliance overview
  • Performance management systems
  • HR policies and process implementation

Eligibility

  • Fresh graduates (any discipline) passionate about pursuing a career in HR
  • Strong communication and interpersonal skills
  • Eager to learn and grow in a corporate environment

Training Details

  • Duration: 3 Months (Unpaid)
  • Type: Full-time, On-site (Coimbatore)
  • Post Training: Stipend/salary based on performance after successful completion

Why Join Us

  • Get real-world HR experience and professional mentorship
  • Gain exposure to corporate HR practices
  • Opportunity to get absorbed into the HR team after the internship period
Read more
Adesso India
Adesso India
Agency job
via HashRoot by Deepak S
Remote only
5 - 12 yrs
₹10L - ₹25L / yr
J2EE
JPA
EJB
JAAS
SAML
+7 more

Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.


Job Description

The current application landscape features multiple Java web services running on JEE application servers, primarily hosted on AWS, and integrated with various systems such as SAP, other services, and external partners. DPS is committed to delivering the best digital work experience for the customers employees and customers alike.


Responsibilities:

Independent front- and backend implementation of business functionalities, defined as user stories by the customer, considering the cost-value ratio and maintenance effort for the customer 

Implementation of user stories and incidents, including concept, implementation (including automated unit tests), and communication with the customer within the agile development process.

Database activities such as creation or modification of database schema as well as implementation of database access, queries, and data modification 

Interface realization based on standard principles like REST or SOAP

Implementation of given Identity and Access Management Patterns for securing the application

Analysis and resolution of issues (3rd Level Support).

Documentation of the implementation.

Consultancy in technical and business topics within the applications.

Usage of selected tools for implementation, testing, rollout, and support.

Participation in regular meetings with the client to track the status of assigned tasks.


Requirements:

Experience with JEE technologies such as JPA, EJB, CDI, JAAS, and SAML.

Experience in technology related to JEE, like Maven.

Proficiency in HTML5, CSS, Angular, and Bootstrap.

Strong knowledge of SQL.

Experience with web services (SOAP, REST, JSON).


Skills & Requirements

JEE, JPA, EJB, CDI, JAAS, SAML, Maven, HTML5, CSS, Angular, Bootstrap, SQL, SOAP, REST, JSON, Database schema design, Unit testing, Agile development, Identity and Access Management (IAM), Troubleshooting, Documentation, Third-level support.

Read more
InfoGrowth private Limited
Hyderabad
2 - 3 yrs
₹2L - ₹3L / yr
Recruitment

Job Title: HR IT Recruiter

Location: Hyderabad (Work from Office)

Company: InfoGrowth Private Limited

Employment Type: Full-Time

About InfoGrowth:

InfoGrowth Private Limited is a dynamic company headquartered in Hyderabad, offering a wide range of services such as Digital Marketing, IT Managed Services, Cloud Services, Software Development, IT Consulting, BPO, Sales & Customer Support, among others. We are focused on both domestic and international markets.

Job Overview:

We are looking for an experienced HR IT Recruiter to join our growing HR team. The ideal candidate will be responsible for managing the full recruitment cycle for IT positions, including sourcing, interviewing, and onboarding top talent in various IT domains. This role demands a deep understanding of IT roles and the ability to align recruitment efforts with InfoGrowth's strategic business objectives.

Key Responsibilities:

  • End-to-End Recruitment: Manage the entire recruitment process, from understanding job requirements to sourcing, interviewing, and hiring IT candidates.
  • Sourcing Candidates: Use various platforms (LinkedIn, job portals, social media, and networking) to actively search for and engage qualified candidates.
  • Screening: Conduct initial screening calls to assess candidate qualifications, experience, and cultural fit.
  • Interview Coordination: Schedule and coordinate technical and HR interviews with relevant stakeholders.
  • Stakeholder Management: Collaborate with hiring managers and department heads to define position requirements, ensure alignment, and provide regular updates.
  • Offer Management: Assist in offer creation, negotiation, and ensuring smooth onboarding processes.
  • Talent Pool Development: Maintain and update the candidate pipeline for future hiring needs.
  • Employer Branding: Help promote InfoGrowth's employer brand through engagement initiatives, campus recruitment, and industry partnerships.
  • Market Research: Stay updated on IT industry trends, salary benchmarks, and talent availability to provide strategic insights to the team.

Required Skills and Qualifications:

  • Educational Background: Bachelor’s degree in Human Resources, Information Technology, or a related field.
  • Experience: 2-5 years of IT recruitment experience, preferably in an agency or corporate setting.
  • IT Knowledge: Strong understanding of various IT roles and technologies (e.g., Cloud, DevOps, Software Development, Data Analytics, Cybersecurity, etc.).
  • Sourcing Skills: Hands-on experience using job boards, LinkedIn Recruiter, and other recruitment tools.
  • Communication Skills: Excellent verbal and written communication to engage candidates and coordinate with internal teams.
  • Relationship Management: Ability to manage relationships with hiring managers and candidates, ensuring a smooth recruitment experience.
  • Organizational Skills: Strong attention to detail and ability to manage multiple open positions simultaneously.
  • Teamwork: Collaborative mindset to work closely with HR and cross-functional teams.

Preferred Skills:

  • Knowledge of HRIS and ATS software.
  • Experience in volume hiring for IT positions.
  • Understanding of cloud platforms like AWS, Azure, GCP, and DevOps tools.

Why Join InfoGrowth?

  • Opportunity to be part of a growing company with a focus on IT and cloud services.
  • Work in a collaborative environment where your contributions are valued.
  • Competitive salary and benefits package.
  • Career growth opportunities with exposure to a wide range of industries and clients.
Read more
Zetabyte Solutions Private Limited
Kshitij Patil
Posted by Kshitij Patil
Thane, Mumbai
2 - 5 yrs
₹2.4L - ₹4.8L / yr
Graphic Designing
graphic
User Experience (UX) Design
User Interface (UI) Design
ROLES & RESPONSIBILITIES:

- We're looking for someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts and other designs.

- The successful candidate should have a deep understanding of conceptualizing visuals based on requirements, creating images and layouts using design software of their choice. (We don't care if you make your layouts in MS Paint, so long as the job's done!)

- The candidate should also have experience in creating infographics and data-based visualization.

- We work in a fast-paced environment, so the ideal Graphic Designer will be able to hit the ground running as soon as we bring on a new client or project. Applicants with experience in a digital Ad agency would be given preference.

- Conceptualizing visuals based on briefs, requirements & editorial/content/social media calendar.

- Use digital illustration, photo editing software, and layout software to create brand creatives, in-store communication, ad adaptations & brand communications.

- Create visual elements such as logos, re-branding, packaging, original images, and illustrations to help deliver brand and promotional messages.

- Design brand campaign, promotion and mood boards, including an optimum selection of colours, images, and typefaces.

- Incorporate changes recommended into final designs and review designs for errors before printing or publishing them.

- Ensure final graphics and layouts are visually appealing and on-brand.

DESIRED PROFILE:

- Proven graphic designing experience for brands. Understanding and experience in digital content design will be an added advantage

- A strong portfolio of illustrations or other graphics for brands

- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)

- A keen eye for aesthetics and details

- Degree in Design, Fine Arts or related field is a must

- Experience working in Agencies is a plus

- UI/UX design for Websites and Mobile Applications would be an added advantage

- Understanding of Brand Development with Mood Board and Palette Selection

- Minimalist Design Sense for designing Brand Promotion Artworks

- Excellent understanding of typography and font selection

AN IDEAL TEAM MEMBER WILL HAVE:

- Extensive experience with Illustrator, Photoshop and InDesign, specifically with branding, communication, UI design and multimedia presentation. (Like we said, MSPaint will do too, if the job gets done ;) )

- Experience in dashboarding, interface design, presentation skills and infographics would be a big plus

- Also support in making data-based presentations in PowerPoint would be appreciated.
Read more
osv solution pvt ltd
at osv solution pvt ltd
1 recruiter
Aliya Sidd
Posted by Aliya Sidd
Hyderabad
1 - 3 yrs
₹3L - ₹5L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconExpress
skill iconReact.js
+1 more

 

Job Description:

• In depth knowledge of NodeJS, ExpressJS, Mongo DB

• Experience implementing applications using React

• Experience creating front end applications using HTML5, React, Saga

• Hands on experience with JavaScript Development on both client and server-side

• Experience with modern frameworks and design patterns

• Experience in using Github / Bitbucket

• Knowledge of using AWS and deploying applications on AWS

Read more
Allit Group
Hyderabad
1 - 3 yrs
₹3L - ₹6L / yr
skill iconGoogle Analytics
Google Adwords
skill iconHTML/CSS
skill iconJavascript
Client Servicing
+3 more
We are looking for Senior Associate - Online Partnerships for Hyderabad location. Key Responsibilities: • Seek publishers and content owners, who have pre-created content and look at acquisition of the content, for digital distribution and monetization. • Client Management and Customer Relationship Management, Customer Support in Implementing and optimizing AdSense/Adx and DFP in various web, mobile and tablet platforms. • Analysis and development of comprehensive business and online strategies resulting in increased traffic and revenue for the Clients being managed. Skills/Qualifications: • Excellent idea of the digital ecosystem, should be savvy with Mobile platforms, like Android and iOS, Web Applications. • Proficiency with some Google Solutions like "Google Analytics" or "AdWords" • Good understanding of HTML, Javascript, CSS, JS Frameworks a how the internet works. • Quick Learner, with strong grasp of Digital, Mobile and Social Trends • Good language proficiency in Telugu for Hyderabad (Written and Spoken), English and Hindi. Educational Qualifications: Engineering / MBA with a strong technology background Experience: 1-3 years of experience in Business Development & Operations support. Interested candidate please share your CV at [email protected]
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos