Customer Service Executive (Email & Chat)

Job description

Content Developer 

- Develop content strategy aligned with short-term and long-term organizational goals

- Create, manage, and deliver engaging training across multiple mediums and multiple learning styles including: face to face, mobile, on-line, video and via other broad reach vehicles

- Create and ensure the content team uses standardized instructional design and style

- Stay up-to-date with technology and e-learning developments and generate new ideas to draw targeted customers attention

- Produce Courses on time and on budget and align those programs with an overall learning outcomes strategy

- Work with SMEs to Identify customer needs and pain points

- Offer training solutions by conducting needs assessment and design appropriate programs to train or retrain personnel

- Utilize authoring tools in E-Learning Technology to build E-Learning courses

 Software Knowledge:

Photoshop CC, Adobe Captivate 9, Adobe Audition, Articulate Storyline 360, Adobe Creative Cloud

Twist Open UX provides consulting services in the areas of design and innovation. 

We are expanding our design team to keep pace with several exciting opportunities that are coming to us. We are on the lookout for UX designers, available to work at our studio in Bangalore. Candidates would require strong problem solving skills and independent self-direction. They would be required to work effectively in a team and handle client communication.

QUALITIES WE VALUE

Empathy for users who are different from you.

Executing UX design and visual design as a part of a multi-disciplinary team.

Collaborating on user experience planning.

Communicating with clients.

Researching interaction design trends.

Researching technology trends.

ROLE REQUIREMENTS

Two or more years of user experience design experience for software, web applications and/or mobile devices.

Strong conceptualisation ability, drawing skills and paper prototyping technique.

Cognisant of production timelines and having attention to detail.

Ability to create task flows, high fidelity wireframes, micro interactions as well as visual design.

Strong working knowledge of Figma, Sketch, Axure and associated UX design tools.

Experience with user interface design patterns and standard UX practices and heuristics.

Strong written and verbal communication skills.

ADDITIONAL

Bachelor’s or Master’s degree in interaction design, new media design or related design field.

Portfolio to accompany resume.

Background check and reference checks required upon hire.

We are looking for an entry level developer to join our team. You must have delivered at least 2 projects either as a part of self training, internships or industry experience.

Required Skills (more the better):

• Native iOS Application Development with Swift, understanding of Objective C, iOS SDK, Xcode, Cocoa Layer, Media Layer, Core Service Layer, Core OS Layer, iOS Frameworks, iOS Developer Tools, iOS programming, iOS Human Interface
• Hybrid mobile application development using Flutter will be an added advantage
• Deployment/ publish in Apple App Store
• Understanding of design patterns like MVC

Additional Skills:

• Versioning tools such as Git, Bit Bucket, and concepts like branching
• DevOps: Knowledge of operating systems, hosting and deployment on cloud platforms like Amazon Web Services, Google Cloud, Azure etc will be added advantage

Responsibilities will include:

• Developing applications for iPhone and iPad
• Reviewing new releases, SDKs, updates in the mobile space
• Writing clean, well-designed code
• Debugging code and fixing bugs
• Ensuring code quality and security by following industry standards
• Managing code repositories and deploying builds
• Contributing to all phases of the development lifecycle
• Participating in team meetings and client meetings/ calls
• Learning new technologies

Why should I join Big Rattle?

Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.

You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.

The company offers benefits like

• Healthcare coverage (including Covid-19 vaccination reimbursement)
• Technical certification fee reimbursements
• Technical training fee reimbursements
• 5-day work week
• Flexible working hours
• Hybrid working

Roles and Responsibilities

• Over +7 years of professional experience in analyzing, designing, developing and deploying client server web applications using .NET Core, C#, ASP.NET MVC and WEB API.

• Responsible for lead, develop and maintain .NET Core web applications and coordinate with other developers to maintain efficient, reusable, and reliable coding standards.

• Experience in writing .NET Core Web API using JWT tokens with a deep understanding of how to streamline data payloads for mobile and low bandwidth devices.

• Worked on .NET design patterns such as MVC including Dependency Injection (DI), and any custom/hybrid framework as designed by the Architects.

• Proficient developing real-time project, modern UI technology experience in Blazor (Web Assembly / Server) using with Dapper and MudBlazor.

• Extensive experience in conceptual data modeling, build out database design and schema, performing SQL query optimization and stored procedures using Microsoft SQL Server.

• Hands on experience in creating, deploying and managing reports using Crystal Reports. Participate in unit test and integration testing. Familiarity with Agile (Scrum) methodologies.

At Source.One, we are building an E-commerce 3.0 platform for Industrial raw materials. There are some major differences in the B2B E-commerce market vs a B2C market (like Amazon, Flipkart etc). For instance, in the B2B market, it is very difficult to push customers to adapt to a new technology given that the smallest customer is a HNI (High Networth Individual). Another example is the volume of trade. In B2C, the average transaction value maybe around Rs. 100-500. In B2B market the minimum transaction value would be around Rs. 5 Lakhs. There are several such interesting differences which makes working in this market a very unique and fun experience.

 JD

1. Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
2. Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
3. Create product strategy documents that describe business cases, high-level use cases, technical requirements.
4. Develop, implement, and maintain production timelines across multiple departments.
5. Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
6. Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

Requirement

• Bachelor’s degree in product design or engineering
• Strong experience in a dynamic product management role
• Proven experience overseeing all elements of the product development lifecycle
• Highly effective cross-functional team management
• Previous experience delivering finely-tuned product marketing strategies
• Exceptional writing and editing skills combined with strong presentation and public speaking skills

What you get:

• Core Team Member of the Fastest Growing Tech-Commerce in India.
• Attractive Salary + eSOPs
• Profit-Sharing participation, with NO Upper Cap.
• Mindshare with the Best Brains in Tech-led Distribution Business.
• Free-hand in designing and implementation Regional Strategies

• Proficient in  PHP / HTML / CSS / MySql / Javascript/Jquery
• Knowledge of the MVC Framework will be a plus point.
• Good to have Contributions to open-source
• Strong Knowledge of Data Structure and OOPS concept
• Knowledge of Redis will be a plus point
• Should have background knowledge of E-commerce Systems
• Should have work with API's and its services
• Must be passionate about writing clean and maintainable code.

About Paytail: 

We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI’s across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.

Why Paytail:

Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.

Feedback driven Culture: “Feedback is the breakfast for the champions” and thus we believe feedback helps people & organization improve.

Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.

Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or, do you have some concerns about your work? Feel free to talk to the leadership.

Skills, Responsibilities & Requirements:

- 5 + years of experience with a minimum of 3 years of experience working as Key Account Manager or Customer success roles handling $ 100 Million + Accounts.

- Graduate degree in Engineering, Business, MBA is Plus

- Understanding of Fintech & lending domain across the country is a plus

- Excellent written and verbal skills and good knowledge of Excel

- Ability to work in cross-functional teams

- Build and maintain strong long-lasting relationships with assigned accounts and stakeholders.

- Understand various analytics of our customers and craft and implement strategies to grow.

- Deliver metrics and analysis to customers to ensure that they understand the value of Paytail

platforms.

- Scheduling and owning reviews like MBR, QBR with key stakeholders at the customer end.

- Owning Expansion within the set of assigned accounts.

- Work to develop and circulate the set of best practices that will be the foundation of this growing

team.

- Drive customer decision making by aligning Paytail’s value proposition with corporates problem

statements.

- Thoughtfully engage Enterprise Sales and cross-functional leaders to advance large sales pursuits.

- Coordinate internally for prompt resolution of any complaints (Enterprises) and ensure the best

possible customer experience.

- Thoughtful and empathetic by nature.