Customer Service Executive (Email & Chat)

• Strong Enterprise account executive / Enterprise sales executive Profile with focus on Global Markets
• Mandatory (Experience 1): Must have 3+ years of experience in B2B Tech / SaaS sales.
• Mandatory (Experience 2): Must have had annual sales quotas of $250K+ with average deal sizes of $20K+
• Mandatory (Experience 3): Must have experience working in global markets (APAC / US / UK or similar), India & Middle East–only experience is not acceptable.
• Mandatory (Compensation): Candidate's Total CTC should be above 30L (Fixed+Variable)
• Mandatory (Company): Must be from a B2B SaaS Product Company

Job Description:

• Support Pre-sales activities and provide technical solutions, effort estimation, define delivery strategy and plan
• Provide recommendation of RPA product
• Develop the technical solution for the RPA Automation.
• Define the To-be automated process flows including any custom-built components
• Define the design to consider the following aspects
• Security
• Method of access (internal client network , internet, local access)
• User Authentication (SSO, central LDAP, individual log in)
• Customer’s IT Security and/or Audit Policies which impact the robot deployment
• User Authorization Processes, it’s lead times & request process
• Scalability
• Ensuring multiple robots can handle shared resources
• Ensuring there are no duplicate transactions processed or orphaned transactions.
• Application landscape
• Understanding technical impacts of applications using OCR or Adobe Flash
• Understanding technical impacts of applications accessed behind Citrix.
• Auditing & Exception handling
• Hosting & Environments
• Hosting Locations and Hosting provider (Internal / 3rd party)
• Availability of test system by application
• Availability of “production like” test data within test applications
• Consistency of test data between applications
• Performance  & Availability
• Ensuring Performance of key applications in the process that could limit the average handling time of the automation
• System availability & timings
• Anticipate, identify, track and resolve technical issues and risks affecting delivery
• Assist development team in resolving technical problems
• Assist Support teams to resolve issues
• Coordinate and participate in structured peer reviews and walkthroughs
• Design technical specifications for RPA (Blue Prism) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

• Additional Information

  • 10 to 12 years of IT experience. Minimum 2 years of experience in leading architecture and design.
  • Having led a minimum  2 RPA project implementations as lead architect
  • Certification in Robotics for any one product (Blue Prism /Automation Anywhere)
  • Experience in defining the architecture of enterprise level applications involving multiple systems, sub-systems and ERPs.
  • Experience front ending client facing discussions and interfacing with Client Business, IT and Architecture teams
  • Knowledge of automation tool capabilities and technical requirements
  • Good communication skills & customer interaction skills.

   

Details Job description is as given below.

Designation: - Sales Engineer/Sr. Sales Engineer

Job Function: - Technical Sales, Marketing & Product Promotion.

Products:- Control products division. Products such as gas flow measurement and control products, mass flow meter, temperature controllers, pressure switches, temperature sensors, Flame Detectors, limit switches, photoelectric sensors, proximity sensors, burner controllers, mass flow controllers, temperature recorders

Customer Segment :- Automotive, Furnace Manufacturer, Machine Manufacturer

Sales Experience: - 5 to 8 Years

Desired Qualification: - Bachelor of Engineering or Diploma Degree holder.

Skills Required:- Product Knowledge, Presentation Skills, Technical Understanding, Good Verbal Communication.

Reporting to: - Reporting to Control Product Department’s head from Advance Automation Business Unit.

Areas of responsibility: -

·       Develop sales leads by identifying potential OEMs accounts; acquires new OEMs & extending Pre-Sales & Post-Sales Support.

·            Demonstrating a product & explaining salient features of the product for technical approval. 

·            Work with technical team to select the appropriate product to address the customer needs.

·            Working with various sales channels - OEMs, End Users, distributors etc.

·            New Customer Acquisition (Original Equipment Manufacturers-OEMs)

·            To Achieve the sales targets and goals assigned for your area.

·            To Keep the management informed about the sales activities to achieve the annual business target.

Job Description:

We are looking for an experienced SAP TM Functional Consultant with a minimum of 6 years of relevant experience in SAP Transportation Management. The ideal candidate should be skilled in end-to-end implementation and support of SAP TM modules, including Freight Order management, rate calculation, and logistics integration. Prior experience in handling business process configuration and client interaction is a must.

Hexr Factory is a futuristic tech company focusing on XR, AI, computer vision, and Industry 4.0. We are looking for young enthusiastic and fresh talents who are ready to face challenges and can learn quickly. We assure you that you’ll have a deep learning curve and growth opportunities.

3D Artist (Modeling & Texturing)

You will work closely with the design team and will have an important role in demonstrating and maintaining the visual and technical aspects of 3D assets. You will play a key role in creating digital assets that will be used for developing engaging visual and interactive experiences.

Responsibilities

● Create and modify 3D game assets (characters, environment objects, props, etc.).

● Work at the direction of the lead to assure that both their own models as well as those created by other art team members are technically flawless and maintain continuity with the brand guidelines and the team’s creative vision.

● Work within an Agile software development framework to assure timely review of all assets by the art director, prompt implementation of revisions wherever necessary, and swift deliveries of completed assets to the technical artist and/or engineering team in production-ready formats.

● Create both high poly, high resolution and low poly game-ready 3D models based on concept art, reference images, and through extrapolation of existing work by the Art Director, Environment Artist, and/or Character Designer.

● Design and apply textures to and rig your own models, as well as those created by other artists.

● Modify and optimize existing assets for implementation both quick-and-dirty tests and polished production work.

● Assure that all completed assets for both test and polished software releases are consistent with the team’s creative vision as well as the overall brand guidelines.

● Attend and report in daily scrums and bi-weekly sprint planning sessions, reviews, and retrospectives in accordance with Agile best practices.

Requirements

● Expert knowledge of both Hard surface and Organic modeling.

● Exceptional 3D Modeling and Texturing skill necessary.

● Expert knowledge of edge flow for animation.

● Expert knowledge of UV mapping and texturing.

● Knowledge of Zbrush , substance painter and substance designer is a plus.

● Demonstrated ability to work independently with minimal supervision.

● Must have strong attention to detail and be able to manage multiple projects and meet client deadlines

● Advanced knowledge of Maya, or equivalent 3D program, with Maya preferred.

● Comfortable working in a dynamic, fast-paced environment.

● Anatomy class skills are a plus.

● Willingness to learn and adapt to new tools and workflows and be updated with the evolving industry.

Work Location: Chennai, Tamil Nadu, India

If interested, please share your resume and portfolios.

Web: www.hexrfactory.com

Wordpress:

Should have hands-on experience in WordPress & HOOKS concepts.

Extensive knowledge and experience of building WordPress CMS websites using the best practice & de-facto standard plugins.

- Knowledge of Customization of themes & plugins

- Experience working with WordPress at a PHP code level.

- Knowledge of existing inbuilt WordPress functions.

- Theme Template integration.

- Good understanding of cross-platform and cross-browser issues.

- Experience in developing E-Commerce websites

Shopify:

Should have hands-on experience in Shopify API & APP concepts.

Extensive knowledge and experience of building custom stores.

- Knowledge of Customization of themes & apps

- Experience working with Shopify API's

- Knowledge of existing inbuilt Shopify system.

- Theme Template integration.

- Good understanding of cross-platform and cross-browser issues

About the Role:

• Your goal is to drive revenue & profitability via organic search with defined growth targets via up-levelling the content, SEO structure & tech.
• Directly manage SEO Team & deal with tech leads to hit monthly, quarterly, and annual traffic & revenue goals.
• You must have an excellent understanding of search engines, crawler behaviour.
• You must understand the technicality of using web crawlers, log analyzers, and set tools. • Understanding of code at least read/understand HTML.
• Your analytical and statistical skills should be strong — excellent level of expertise of Google Analytics, webmaster tools, etc.
• Be competitive and engender a sense of urgency, creativity, and curiosity for how we continue to outperform the competition in SEO.
• Understand how changes in search engine impact campaign performance, and build scalable, automated solutions to stay ahead of trends.
• Respond to rapid changes in the event landscape and marketplace to capture potential performance opportunities for Organic search.
• Manage and measure performance across keyword targets, but execute ad hoc strategic initiatives
• Establish the innovation mindset and always-on experimentation, including new page development, a/b test on-page optimization, schemas, etc.
• Highlight technical pitfalls and become the driving force behind building a reliable foundation of SEO tech (e.g., structured data, schema markup) and process that will scale in India & Overseas.
• Set clear KPIs and drive a team culture of accountability and rigor towards business impact.
• Be a domain expert on the educational industry.

What we are looking for

• Proven track record of building top talent and high performance.
• A Team Player
• Experience managing large scale systems in competitive and rapid growth environments
• Leadership on multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• Bachelor's degree/MBA with equivalent experience of 4 - 5 years in Digital Marketing domain.
• Edu-tech and E-Commerce experience will be preferred.
• Extensive understanding of the digital marketing industry, best practices, user behavior, and buyer's psychology.
• A dynamic candidate who can adopt new techniques quickly.
• Strong understanding of social media marketing techniques.
• Ability to analyze metric data and convey recommendations appropriately to supervisors.
• Self-motivated, detail oriented and able to prioritize daily work efficiently.