Customer Service Executive (Email & Chat)

Job Description – Sales Executive (Construction ERP Solutions)

About Us

We are a leading provider of Construction ERP Software designed for builders, contractors, infrastructure companies, RMC plants, equipment & vehicle owners, and developers. Our ERP platform helps construction businesses streamline operations across finance, procurement, project management, equipment management, HR & payroll, and inventory control.

We are looking for a Sales Professional with strong domain knowledge in construction, infrastructure, or equipment industries who can drive ERP sales and build lasting client relationships.

Role: Sales Executive - Construction ERP

Location: Indore, Hyderabad

Department: Sales & Business Development

Reports To: Business Development Manager

Key Responsibilities

• Identify, prospect, and generate new business opportunities for Construction ERP solutions within construction, RMC, heavy equipment, infra, and real estate companies.
• Build and maintain strong relationships with decision-makers such as Project Heads, CFOs, Purchase Managers, Equipment Owners, and MDs.
• Understand customer pain points in project management, equipment utilization, billing, contractor management, and reporting, and position ERP as the right solution.
• Conduct client meetings, product demos, and presentations to showcase ERP features and benefits.
• Develop and manage a healthy sales pipeline, negotiate contracts, and close deals.
• Collaborate with the presales, implementation, and support teams for smooth onboarding of clients.
• Achieve monthly/quarterly sales targets and contribute to business growth.
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Desired Candidate Profile

• Background: Prior experience in sales within Construction, Infrastructure, RMC, Heavy Equipment, or related industries. (Candidates from ERP/SaaS sales in construction domain preferred.)
• Experience: 2–5 years of B2B sales experience.
• Strong understanding of construction workflows, equipment/vehicle usage, procurement, contractor & labor management.
• Excellent communication, negotiation, and presentation skills.
• Ability to connect with senior stakeholders and convert long sales cycles into closures.
• Self-driven, target-oriented, and willing to travel for client meetings.
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What We Offer

• Competitive salary with performance-linked incentives.
• Opportunity to work with a fast-growing Construction ERP leader.
• Hands-on learning in ERP, SaaS, and construction digital transformation.
• Growth path into Sales Leadership roles.

The AI Data Engineer will be responsible for designing, building, and operating scalable data pipelines and curated data assets that power machine learning, generative AI, and intelligent automation solutions in an SLA-driven managed services environment. This role focuses on data ingestion, transformation, governance, and operational reliability across cloud and hybrid environments enabling use cases such as knowledge retrieval (RAG), conversational AI, predictive analytics, and AI-assisted service management. The ideal candidate combines strong data engineering fundamentals with an understanding of AI workload requirements, including quality, lineage, privacy, and performance. 

Key Responsibilities 

•Design, build, and operate production-grade data pipelines that support AI/ML and generative AI workloads in managed services environments 

•Develop curated, analytics-ready datasets and data products to enable model training, grounding, feature generation, and AI search/retrieval 

•Implement data ingestion patterns for structured and unstructured sources (APIs, databases, files, event streams, documents) 

•Build and maintain transformation workflows with strong testing and validation 

•Enable Retrieval-Augmented Generation (RAG) by preparing document corpora, chunking strategies, metadata enrichment, and vector indexing patterns 

•Integrate data pipelines with application services 

•Support ITSM and enterprise workflow data needs, including ServiceNow data integration, CMDB/incident data quality improvements, and automation enablement 

•Implement observability for data pipelines (monitoring, alerting, SLAs/SLOs) and perform root cause analysis for pipeline failures or data quality incidents 

•Apply data governance and security best practices 

•Collaborate with ML Engineers, DevOps/SRE, and solution architects to operationalize end-to-end AI solutions 

•Contribute to reusable patterns, templates, and standards within the Bell Techlogix AI Center of Excellence 

Required Qualifications 

•Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience 

•5+ years of experience in data engineering, analytics engineering, or platform data operations 

•Strong proficiency in SQL and Python; experience with data modeling and dimensional concepts 

•Hands-on experience with Azure data services (e.g., Data Factory, Synapse, Databricks, Storage, Key Vault) or equivalent cloud tooling 

•Experience building reliable pipelines with scheduling, dependency management, and automated testing/validation 

•Experience supporting production data platforms with incident management, troubleshooting, and root cause analysis 

•Understanding of data security, privacy, and governance principles in enterprise environments 

Preferred Qualifications 

•Experience enabling AI/ML workloads: feature engineering, training data preparation, and integration with Azure Machine Learning 

•Experience with unstructured data processing for generative AI 

•Familiarity with vector databases or vector search and RAG patterns 

•Experience with event streaming and messaging 

•Familiarity with ServiceNow data model and integration patterns (Table API, export, CMDB/ITSM reporting) 

•Relevant certifications (Microsoft Azure Data Engineer, Azure AI Engineer, Databricks) 

Candidate must have 10–15 years exp. in Beauty and Health, Wellness and Personal Care and Nutrition industry ONLY

Candidate must have prior experience working with a startup, preferably within the Beauty and Health, Wellness and Personal Care and Nutrition industry.

Prior P&L ownership (must be provable)

Experience scaling ₹100+ Cr online business is a big plus

Candidate must have worked deeply in:

Quick Commerce (Blinkit / Zepto / Instamart)

Marketplaces (Amazon + Flipkart at minimum)

D2C performance & CRO

Strong analytical mindset (CAC, LTV, ROI, margins)

Pricing & discounting strategy

Should have led multi-channel teams and managed a team of at least 20 members.

Can build SOPs

Can scale systems, not just people

Delhi/Gurgaon NCR based candidates will only be considered for this role.

Candidates will be rejected who:

Only did brand marketing

Never owned P&L

Are weak in Quick Commerce

Speak more strategy than execution

Avoid operational depth

Have only agency or consulting background

10+ years of experience in web application design and development

• 10+ years experience with Ruby on Rails

• 5+ years of experience in Jenkins and must have an understanding of CI/CD pipelines

• Analyze, design, develop, and maintain scalable solutions.

• Participate in code review.

• Collaborate with design team to create customer friendly solutions.

• Work with the support team to fix any bugs that arise in code.

• Perform debugging and troubleshooting of existing code base. • Good knowledge of Dockers containers. • Experience with Git/GitHub/AWS DevOps. • Work within a wide range of new and legacy code and technologies in a mature codebase o Experience with React-o Experience with AWS Lambda

Nice to have: Experience with building integrations with 3rd party services/tools such as:o Experience with Sinatra Experience with WordPress, Drupal, Sitecore Experience with MongoDB

Responsibilities:

· Responsible for Technology hiring across levels and manage a team of recruiters

· Responsible for end to end Talent Acquisition including planning and strategizing for deliverables, sourcing and attracting candidates through various active and passive channels; candidate engagement; stakeholder management; reporting; database management etc.

· High end ownership of the deliverables.

· Focus on priorities, drive & deliver successfully.

· Maintain effective communication with the hiring managers and candidates.

· Build influential candidate relationships throughout the process.

· Follow and practice latest recruitment trends and strategies.

· Build and maintain network of potential candidates through proactive market research and networking.

· Proactively resolve bottle necks.

· Prepare and submit timely progress reports to various stakeholders.

· Involve in various initiatives for process improvement and talent branding

What are we looking for?

· Proven 5 -10 years of experience in technical recruitment with excellence in hiring across levels, stakeholder management, database management, reporting etc

· Ability to manage a team of recruiters and sourcers

· Expertise in stakeholder management and leading an entire unit of hiring independently

· Possess the ability to assess candidates against profiles and the culture

· Strong understanding about engineering and product requisitions

· Demonstrated ability to manage competing priorities and work under tight timelines

· Excellent communication and interpersonal skills

· Impeccable multitasking and organizational skills

· Always pushing the limits

· Excellent relationship building and analytical skills

· Knowledge of latest recruitment trends and practices

· Proven skills in attracting candidates through various social media channels

· Detailed oriented, organized, discrete and dedicated professional

Roles and Responsibilities 

Build database systems of high availability and quality depending on each end user’s specialised role

Design and implement database in accordance to end users information needs and views

Define users and enable data distribution to the right user, in appropriate format and in a timely manner

Use high-speed transaction recovery techniques and backup data

Minimise database downtime and manage parameters to provide fast query responses

Provide proactive and reactive data management support and training to users

Determine, enforce and document database policies, procedures and standards

Perform tests and evaluations regularly to ensure data security, privacy and integrity

Skills

Proven working experience as a Database Administrator

Hands-on experience with database standards and end user applications

Excellent knowledge of data backup, recovery, security, integrity and SQL

Familiarity with database design, documentation and coding

Previous experience with DBA case tools (frontend/backend) and third party tools

Problem solving skills and ability to think algorithmically

Degree in a computer discipline or relevant certification

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMPS0120PS

1. Primary Skills:

• Hands-on experience in Python, Shell Scripting, and SQL Queries
• Good experience in Linux.
• Hands-on experience in Python, Shell Scripting, and SQL Queries.

4.Years of Experience: 2-4 Years

1. Location:(Hybrid)-Bangalore
2. Position-2
3. Budget- 2-3 years (upto 8.5 LPA) and 3-4 (upto 11 LPA)
4. NP- Immediate-15 Days