
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Customer Experience Executive (Chat & Email)
Location: Prabhadevi, Mumbai
Job Description
• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms
• Provide accurate information and support to customers, addressing their concerns and resolving any issues
• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations
• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution
• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Meet or exceed productivity and quality standards set for the role
• Maintain customer data and records accurately in the designated systems.
Qualifications & Requirements
• Graduate degree
• Candidate should have 0.6 Months - 3 years of experience in a similar role
• Strong written communication skills, including proper grammar, punctuation, and attention to detail
• Previous experience in customer service or a similar role is preferred
• Proficiency in typing with a high level of accuracy and speed
• Ability to multi-task and effectively manage time in a fast-paced environment
• Good problem-solving skills and the ability to think critically
• Excellent interpersonal skills with a customer-centric approach
• Proficiency in using computers and knowledge of email and chat platforms
Reporting Manager: COO

About Burgundy Hospitality pvt ltd
About
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• Good communication and interpersonal skills, positive thinking, and willingness to learn and expand existing knowledge
• Must haves - OOPS, Database & MVC
• Experience in creating software using back-end technologies in Microsoft area: C#, .NET MVC, Entity Framework with the knowledge of SQL Server database.
• Experience integrating open source or 3rd party APIs and libraries highly desirable
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• Knowledge of version’s control system (GIT, TFS etc...)
Your cognitive skills:
• Proficient, agile, and self-motivated
• Obsessive attention to detail with an eye for good design
• Team player who comfortably works cross functionally
• A genuine knack for problem solving, critical thinking, and innovative solutions
• An interest in building software dedicated to improving the human condition
• A sense of humour and the ability to keep a cool head under chaotic conditions

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- Working on MERN stack product development for core product
- Exploring possibilities with proof of concepts & prototyping
- Building the product as per specifications
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- Designing a modern highly responsive web-based user interface
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Learn and understand user interactions
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Skills required
- Node.js & ReactJS/Next.js ( MEAN/MERN Stack)
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- Prior experience with popular React.js workflows (such as Flux or Redux)
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- Great CSS skills. Familiarity with React Styled Components, SCSS, LESS, etc.
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We are looking for an experienced backend engineer to build the heart of our platform and services. We value skills over credentials, building things rather than what college or company you worked at and expertise over experience.
What does an ideal candidate look like?
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What you will do:
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What you need to have:
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