Customer Service Executive (Email & Chat)

Greeting!!

Hiring Services Sales-Manager For IT Infra # IT MNC Company

Location : Gurugram/Chennai (work from office)

Experience : 7 - 12 Years.

Notice Period: Immediate /15 days/30 days.

Job Description

Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.

Key Job Functions

• Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
• Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
• Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
• Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
• Generate New business & Acquire New Logos through existing contacts, connects & sources
• Building and maintaining strong, long-lasting customer relationships with the customers.
• Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
• Negotiate business contracts and agreements to maximize profit.
• Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
• Ability to understand the customer needs and their business requirement
• Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
• Timely response to all Request for proposals & Information request
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
• Prepare & present reports on account and opportunity status.
• Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
• Assist delivery team with high severity requests or issue escalations as needed.

Required Skills & experience.

• BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
• Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
• Minimum 3-4 years of IT Infrastructure Services Sales experience.

• Very good understanding of IT landscape (Server, Storage, Networking & Security).
• Fair understanding on Service delivery methodologies and frameworks

• Fair understanding of tools & services automation technologies.
• Knowledge of strategic, conceptual, consultative selling
• Flexibility and adaptability with Pro-active approach to customer engagement.
• Experience of engaging with business and IT functions in customer organizations.
• Experience in responding to large Services RFP’s.
• Solid experience with using CRM software and MS Office (particularly MS Excel)
• Understanding of opportunity management lifecycle.

Position Summary:

As a QA Engineer at LimeChat, you will play a crucial role in ensuring the quality and performance of our messaging and communication applications. You will primarily focus on manual testing to identify issues, validate product functionality, and provide feedback to our development teams. Additionally, you will be involved in automation testing to enhance efficiency and test coverage.

Key Responsibilities:

• Execute test cases, identify defects, and report issues accurately.
• Collaborate with cross-functional teams to ensure product requirements and user expectations are met.
• Conduct manual testing of LimeChat's messaging applications to verify product functionality and user experience.
• Develop and maintain test plans and test cases for both new features and regression testing.
• Participate in design and implementation reviews to provide input on potential issues.
• Perform exploratory testing to uncover hidden defects and ensure a robust product.
• Automate test cases using testing frameworks and tools.
• Maintain and update automated test scripts as necessary.
• Execute automated test suites to improve test efficiency and coverage.
• Continuously monitor the quality of our applications and participate in the release process.
• Collaborate with developers to isolate and reproduce defects for faster resolution.
• Maintain and document testing processes and procedures for reference.
• Contribute to a culture of continuous improvement in quality assurance.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as a QA Engineer, with a strong emphasis on manual testing.
• Familiarity with automation testing tools such as Selenium, Appium, or similar.
• Proficiency in writing and executing test cases.
• Strong analytical and problem-solving skills.
• Knowledge of software testing methodologies and best practices.
• Experience with mobile and web application testing.
• Ability to work independently and as part of a team.
• Excellent communication and documentation skills.
• Detail-oriented with a commitment to quality.
• Experience with testing APIs is a plus.

 Job Description for Sales Representative.

We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

Inside Sales Representative Responsibilities:

Communicating with customers, making outbound calls to potential customers, and following up on leads.

Understanding customers' needs and identifying sales opportunities.

Answering potential customers' questions and sending additional information per email.

Keeping up with product and service information and updates.

Creating and maintaining a database of current and potential customers.

Explaining and demonstrating features of products and services.

Staying informed about competing products and services.

Upselling products and services.

Researching and qualifying new leads.

Closing sales and achieving sales targets

Who Should apply?

Only for Serious job seekers

Technically Strong Candidates who are willing to take up challenging roles and want to raise their Career graph.

Why Think n Solutions Software?

Exposure to latest Technology. Opportunity working in different platforms Direct client interaction

Rapid Career Growth

Friendly Knowledge sharing Environment

• Must have experience in either of JavaScript frameworks: Angular  /ReactJS (Preferred)
• Must have experience in either of backend software development [J2EE, Spring Boot, Spring core, JPA] or Node.Js
• Must have experience in designing/implementing Hibernate/ORM, Restful web services, Micro Services using Java or Node Js
• Knowledge with relational/ NoSQL databases (e.g., Oracle, MySQL, MongoDB)
• Knowledge with versioning (Git or SVN) /build tools (Maven/Ant/Gradle/Junit), Unit testing & code coverage tools is desired
• Knowledge of App / Web servers (NGINX / Tomcat / Jboss Wildfly)
• Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
• Advanced knowledge experience using any of IDE (e.g., Eclipse, SonarQube, STS, VS Code)
• Knowledge on Cloud platform, technologies & deployments is an added advantage
• Resolves technical issues through debugging, research, and
• Must have experience with Agile tools

• Good knowledge in product development domains
• Knowledge in Finance and Insurance domain preferred
• Maintain quality and ensure responsiveness of
• Complete application development by coordinating requirements, schedules, and activities contributing to team meetings;
• Troubleshooting development and production problems across multiple environments and operating platforms.
• Collaborate with the rest of the engineering team to design and launch new features
• Understanding and implementation of security and data
• Ensure designs are in compliance with specifications and standards and best industry
• Usage of Process tools – JIRA, TFS, HP QC or any other agile tools, also knowledge of CMM Level 3 development process.
• Self-motivated & working independently with minimal
• Maintain code integrity and
• Experience working with graphic designers and converting designs to visual
• Follow the coding standards for java/node and angular

• Usage of troubleshooting tools like J Profiler, J Meter or application performance tuning
• Exposure to Non-web-based developments, for both mobile and
• Development experience using Docker, Kubernetes, Containerization etc in AWS or other cloud platforms
• Willing to take up proof of concepts and showcase the technical capability
• Usage of design tools Visio or draw io
• Usage of CI/CD pipeline

Client  Client is an MNC that provides online display advertisements focussed on retargeting to brand audience. It offers personalized retargeting tools for internet firms, marketing experts and publishers ranging from customer acquisition, audience match and App advertisement to design and analytical tools.

Role: : Technical Solutions Engineer, Reseller & Agency Solutions  

Location: Hyderabad

Salary 14-18 LPA

Job Description

Roles & Responsibilities

• Understanding of Criteo products’ integration flows from a technical and sales perspective
• Provide the necessary technical trainings to the Resellers
• Discuss integrations with commercial representatives and support them through the process
• Plan the communication strategy with the resellers to improve efficiency
• Co-ordinate 3rd parties involved on each integration
• Providing feedback to both our internals’ engineering team and the reseller
• Pipeline reporting
• Work in a fast-paced innovative environment and be cool under pressure Optimize existing client set up.
• Support the troubleshoot of live campaigns to improve campaign performance and customer satisfaction
• Support the technical rollout of new products added on the client’s portfolio such as App or Web Continuous improvement of processes and tools:
• Participate with the wider global team to improve and develop new tools and processes.
• Contribute to the improvements of the product integration methodology
• Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
• Proactive development of tools and solutions that will support the growth of our South APAC team and facilitate the day-to-day job of your team members
• Provide guidance to other team members on areas of expertise
• Identify bugs, report them and work close to our internal teams on their resolution

Who You Are

• Degree in computer science or technology related degree.
• Fluent in English, both spoken & written.
• Experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
• Experience related to Android and iOS platforms is advantageous.
• Strong interpersonal and communication skills across all levels of interlocutors
• Experience working closely with internal clients throughout the full implementation of the project.
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated to a “can do” way of working
• Team spirit oriented, sharing best practices and open to train other team members
• Problem solving and a positive attitude in a fast pace environment
• Autonomous personality and interested in taking initiatives and lead on projects
• Can work in full autonomy and as part of a team.
• Attention to detail to act as a consultant and be reactive in front of any potential situations
• Passion for new media, internet trends and continual learning

• Should be able to handle softwares like Illustrator & Photoshop for creating / resizing layouts, and image editing.
  Basic indesign knowledge would be an add on to make edits in the collaterals.
• Understanding the brand guidelines to select colours, imageries, and types.
• Understanding specifications such as dimensions, colour codes & resolution of images if required for print.

• Must have good exposure working in SOAR (Security, Orchestration, Automation, Response)
• Strong knowledge in End user/ point security.
• Good hands on Cyber security like SIEM, IAM, PAM.
• Sound Knowledge into automated incident management using Demisto (or similar technology)
• Hands on creating playbooks in Python Scripting.