Customer Service Executive (Email & Chat)

Data Scientist

Job Id: QX003

About Us:

QX impact was launched with a mission to make AI accessible and affordable and deliver AI Products/Solutions at scale for enterprises by bringing the power of Data, AI, and Engineering to drive digital transformation. We believe without insights, businesses will continue to face challenges to better understand their customers and even lose them; Secondly, without insights businesses won't’ be able to deliver differentiated products/services; and finally, without insights, businesses can’t achieve a new level of “Operational Excellence” is crucial to remain competitive, meeting rising customer expectations, expanding markets, and digitalization.

Position Overview:

We are seeking a collaborative and analytical Data Scientist who can bridge the gap between business needs and data science capabilities. In this role, you will lead and support projects that apply machine learning, AI, and statistical modeling to generate actionable insights and drive business value.

Key Responsibilities:

• Collaborate with stakeholders to define and translate business challenges into data science solutions.
• Conduct in-depth data analysis on structured and unstructured datasets.
• Build, validate, and deploy machine learning models to solve real-world problems.
• Develop clear visualizations and presentations to communicate insights.
• Drive end-to-end project delivery, from exploration to production.
• Contribute to team knowledge sharing and mentorship activities.

Must-Have Skills:

• 3+ years of progressive experience in data science, applied analytics, or a related quantitative role, demonstrating a proven track record of delivering impactful data-driven solutions.
• Exceptional programming proficiency in Python, including extensive experience with core libraries such as Pandas, NumPy, Scikit-learn, NLTK and XGBoost. 
• Expert-level SQL skills for complex data extraction, transformation, and analysis from various relational databases.
• Deep understanding and practical application of statistical modeling and machine learning techniques, including but not limited to regression, classification, clustering, time series analysis, and dimensionality reduction.
• Proven expertise in end-to-end machine learning model development lifecycle, including robust feature engineering, rigorous model validation and evaluation (e.g., A/B testing), and model deployment strategies.
• Demonstrated ability to translate complex business problems into actionable analytical frameworks and data science solutions, driving measurable business outcomes.
• Proficiency in advanced data analysis techniques, including Exploratory Data Analysis (EDA), customer segmentation (e.g., RFM analysis), and cohort analysis, to uncover actionable insights.
• Experience in designing and implementing data models, including logical and physical data modeling, and developing source-to-target mappings for robust data pipelines.
• Exceptional communication skills, with the ability to clearly articulate complex technical findings, methodologies, and recommendations to diverse business stakeholders (both technical and non-technical audiences).
• Experience in designing and implementing data models, including logical and physical data modeling, and developing source-to-target mappings for robust data pipelines.
• Exceptional communication skills, with the ability to clearly articulate complex technical findings, methodologies, and recommendations to diverse business stakeholders (both technical and non-technical audiences).

Good-to-Have Skills:

• Experience with cloud platforms (Azure, AWS, GCP) and specific services like Azure ML, Synapse, Azure Kubernetes and Databricks.
• Familiarity with big data processing tools like Apache Spark or Hadoop.
• Exposure to MLOps tools and practices (e.g., MLflow, Docker, Kubeflow) for model lifecycle management.
• Knowledge of deep learning libraries (TensorFlow, PyTorch) or experience with Generative AI (GenAI) and Large Language Models (LLMs).
• Proficiency with business intelligence and data visualization tools such as Tableau, Power BI, or Plotly.
• Experience working within Agile project delivery methodologies.

Competencies:

·        Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

·        Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·        Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·        Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

·        Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why Join Us?

• Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions.
• Work on impactful projects that make a difference across industries.
• Opportunities for professional growth and continuous learning.
• Competitive salary and benefits package.

ob description

Business Analyst – Job Description

Exp =2+ year

1. Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2. Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3. Support and assists with end user training and coordinates the implementation of these services for the Business.

4. Based on Testing Feedback from Business Users, plan go live dates for the developments.

5. Work with various user and support teams to manage technical/operational issues.

6. Raise the bugs and CRs to tech team and track till closure.

7. Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9. Ability to multitask and work in a high pressure environment.

10. Excellent analytical, communication, presentation & interpersonal skills.

11. Ability to resolve customer/business issues and run the application management activities.

12. Willingness to go the extra mile to resolve customer/technical issues.

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹700,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• BA in travel domain: 3 years (Required)
• Business analysis: 2 years (Required)
• total work: 2 years (Required)

Work Location: In person

We are looking for an entry level developer to join our team. You must have delivered at least 2 projects either as a part of self training, internships or industry experience.

Required Skills (more the better):

• Native iOS Application Development with Swift, understanding of Objective C, iOS SDK, Xcode, Cocoa Layer, Media Layer, Core Service Layer, Core OS Layer, iOS Frameworks, iOS Developer Tools, iOS programming, iOS Human Interface
• Hybrid mobile application development using Flutter will be an added advantage
• Deployment/ publish in Apple App Store
• Understanding of design patterns like MVC

Additional Skills:

• Versioning tools such as Git, Bit Bucket, and concepts like branching
• DevOps: Knowledge of operating systems, hosting and deployment on cloud platforms like Amazon Web Services, Google Cloud, Azure etc will be added advantage

Responsibilities will include:

• Developing applications for iPhone and iPad
• Reviewing new releases, SDKs, updates in the mobile space
• Writing clean, well-designed code
• Debugging code and fixing bugs
• Ensuring code quality and security by following industry standards
• Managing code repositories and deploying builds
• Contributing to all phases of the development lifecycle
• Participating in team meetings and client meetings/ calls
• Learning new technologies

Why should I join Big Rattle?

Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.

You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.

The company offers benefits like

• Healthcare coverage (including Covid-19 vaccination reimbursement)
• Technical certification fee reimbursements
• Technical training fee reimbursements
• 5-day work week
• Flexible working hours
• Hybrid working

💯What will you do?

• Create and conduct engaging and informative Data Science classes that incorporate real-world examples and hands-on activities to ensure student engagement and retention.
• Evaluate student projects to ensure they meet industry standards and provide personalised, constructive feedback to students to help them improve their skills and understanding.
• Conduct viva sessions to assess student understanding and comprehension of the course materials. You will evaluate each student's ability to apply the concepts they have learned in real-world scenarios and provide feedback on their performance.
• Conduct regular assessments to evaluate student progress, provide feedback to students, and identify areas for improvement in the curriculum.
• Stay up-to-date with industry developments, best practices, and trends in Data Science, and incorporate this knowledge into course materials and instruction.
• Work with the placements team to provide guidance and support to students as they navigate their job search, including resume and cover letter reviews, mock interviews, and career coaching.
• Train the TAs to take the doubt sessions and for project evaluations

💯Who are we looking for?

We are looking for someone who has:

• A minimum of 1-2 years of industry work experience in data science or a related field. Teaching experience is a plus.
• In-depth knowledge of various aspects of data science like Python, MYSQL, Power BI, Excel, Machine Learning with statistics, NLP, DL.
• Knowledge of AI tools like ChatGPT (latest versions as well), debugcode.ai, etc.
• Passion for teaching and a desire to impart practical knowledge to students.
• Excellent communication and interpersonal skills, with the ability to engage and motivate students of all levels.
• Experience with curriculum development, lesson planning, and instructional design is a plus.
• Familiarity with learning management systems (LMS) and digital teaching tools will be an added advantage.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

💯What do we offer in return?

• Awesome colleagues & a great work environment - Internshala is known for its culture (see for yourself) and has twice been recognized as a Great Place To Work in the last 3 years
• A massive learning opportunity to be an early member of a new initiative and experience building it from scratch
• Competitive remuneration

💰 Compensation - Competitive remuneration based on your experience and skills

📅 Start date - Immediately

What is expected from you:

● Strong Corporate Training selling skills including excellent relationship-building, networking, and time-management skills

● Excellent in Business communications and email etiquette

● Exposure to LinkedIn and other portals

● Ability to generate B2B leads

● Experience in Lead Research and Prospecting

● Experience in cold calling, email campaigns, and using social media to generate leads.

● Data Maintenance and organization skills

● MBA qualification or Experience in Business development is preferred ● Any exposure to IT Training & Talent Acquisition will be an added advantage

● Previous sales experience in a B2B environment.

What will you be doing?

● Conduct Market Research on the company and understand the need of the training needs

● Acquire new clients through networking, direct contact, or marketing campaigns

● Sending 40 to 50 emails customizing to each client

● Good at researching the email id, and contact number of the concerned person

● Close sales and achieve quarterly quotas.

● Build and nurture client relationships via various channels

● Coordinating with multiple internal stakeholders on daily basis

● Develop and implement marketing plans designed to maintain and increase existing business and capture new opportunities

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications

• Design implement and support highly scalable applications and web services using Microsoft technologies (ASP.NET, C#, MVC, WCF, SQL Server, Windows Forms, Web API/Rest API)
• Candidates should have the ability to train and work along with development teams to ensure timelines and quality deliveries.
• Lead project estimations, system architecture and performance engineering of projects
• Support software engineers on the team with guidance, experience, oversight, advice and code reviews
• Work with the quality assurance team to ensure that the software is fully unit tested, can be performance tested, and passes quality requirements

Desired Candidate Profile – 

• Candidate needs to have more than 5+ years of experience with IT industry.
• Minimum 5+ years’ experience in designing and developing applications on the .NET platform.
• More than 1+ year of experience with MVC, WCF framework is needed.
• Minimum 1 year of experience in React or Angular or JQuery, HTML, CSS
• Experience in web application Architecture and Development with hands on expertise in delivering solutions based on/customizing ASP.Net 4.0 / MVC and above.
• Expert-level knowledge of SQL Server programming.
• Strong understanding of OOPS fundamentals, Entity Framework, LINQ and REST APIs.
• Good knowledge of SQL Server Reporting Services and Crystal Reports.
• Proficient understanding of code versioning tools (TFS/SVN/Git).
• Proficient understanding of build/release management processes.
• Must have experience of working in Agile/Scrum environment.
• Must have some experience developing Windows-based applications.
• Must possess very good logical, analytical and communication skills.
• Candidates with knowledge of US Mortgage process will be given preference.
• Must be willing to travel abroad for short- and long-term duration.
• Shift timing 11 am- 8 pm, 6 pm- 3 am, 4 pm- 1 am (Candidate needs flexibility for all shift as per client requirements).

• You will be managing the recruitment process
• You will be responsible for Sourcing CVs as per job description & ICP through portals
• Attract and hire candidates through various channels and ensure timely hiring of the candidate.

• You will be responsible for uploading and updating candidatures in Applicant tracking system.
• You will be responsible for keeping continuous follow-up with the selected candidates
• You will be responsible for maintaining employee records
• You will be responsible for preparing offer letters
• You will be proficient in reviewing resumes and conducting recruitment interviews
• You will be responsible for background verification check via emails & phone numbers
• Should have good interpersonal skills to handle multiple roles