
PowerRouter
https://powerrouter.ioJobs at PowerRouter

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.

Similar companies
About the company
To hire better and faster, companies need rich candidate data, smart software and sound human judgement.
Cutshort is using AI to combine all these 3 to offer a 10x talent sourcing solution that is faster, better and cheaper.
We have 3 AI-powered offerings
- Hire using our AI platform: Affordable annual subscriptions
- Get only sourcing: 3.5% of annual CTC when you hire
- Get full recruiting: 6.99% of annual CTC when you hire
Customers such as Fractal, Sprinto, Shiprocket, Highlevel, ThoughtWorks, Deepintent have built strong engineering teams with Cutshort.
Jobs
2
About the company
Jobs
4
About the company
Bhanzu is a revolutionary math-learning platform that is dedicated to inspiring learners to pursue careers in math and STEM fields. With a mission to eradicate global math phobia, Bhanzu is changing the way students perceive math for a better world. The platform offers a comprehensive range of math courses, designed to cater to learners of all ages and skill levels.
Jobs
18
About the company
Jobs
28
About the company
Jobs
3
About the company
Jobs
11
About the company
Alternative Path provides technology, business intelligence, and financial services. We help small to medium sized enterprises establish their presence in India in the technology and finance space.
Our teams' decades of experience in setting up of Centers of Excellence (COE) and smaller teams have helped organizations harness the full potential of skilled and diverse talent in India. Our implementation teams have delivered numerous projects across technology functions such as Software Quality Assurance, Application Development, Technology Infrastructure, Application Support, and Data Management and Analysis and Finance functions such as Fund Accounting, Management Reporting, Investor Reporting, Reconciliation, Treasury Workflow and Deal Management, and Record to Report processes.
As our name, Alternative Path, suggests we were formed to take a different approach, which is rooted deep in a Quality driven delivery process that is missing in typical service engagements large or small.
Jobs
1
About the company
Jobs
8
About the company
Jobs
149