PowerRouter
https://powerrouter.io
Jobs at PowerRouter
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We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
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India's best online learning platform for Math.
About MathOngO
Founded in 2018, MathonGo is an EdTech platform built to make cracking engineering entrance exams easier and more accessible for lakhs of students across India. With high-quality video lectures, practice sheets, crash courses, and test series, we’ve helped students consistently score 99+ percentiles in JEE Main, Advanced, and other competitive exams. Our mission is simple: simplify Math learning and maximize results.
About the Founder
MathonGo is led by Anup Gupta (Anup Sir), a seasoned educator with 14+ years of teaching experience. He has personally mentored thousands of students, helping more than 1,000 to secure IIT ranks. His deep expertise and student-first approach shape everything we build ensuring that the platform is not just about content, but about results that change careers.
Milestones
- Helped multiple students achieve in 99+ percentiles in JEE Main.
- Launched comprehensive crash courses and test series across exams like BITSAT, WBJEE, MHTCET, and COMEDK.
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📍 Location: Lower Parel, Mumbai
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