PowerRouter
https://powerrouter.io
Jobs at PowerRouter
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
Similar companies
About the company
Appknox, a leading mobile app security solution HQ in Singapore & Bangalore was founded by Harshit Agarwal and Subho Halder.
Since its inception, Appknox has become one of the go-to security solutions with the most powerful plug-and-play security platform, enabling security researchers, developers, and enterprises to build safe and secure mobile ecosystems using a system-plus human approach.
Appknox offers VA+PT solutions ( Vulnerability Assessment + Penetration Testing ) that provide end-to-end mobile application security and testing strategies to Fortune 500, SMB and Large Enterprises Globally helping businesses and mobile developers make their mobile apps more secure, thus not only enhancing protection for their customers but also for their own brand.
During the course of 9 years, Appknox has scaled up to work with some major brands in India, South-East Asia, Middle-East, Japan, and the US and has also successfully enabled some of the top government agencies with its On-Premise deployments & compliance testing. Appknox helps 500+ Enterprises which includes 20+ Fortune 1000 and ministries/regulators across 10+ countries and some of the top banks across 20+ countries.
A champion of Value SaaS, with its customer and security-first approach Appknox has won many awards and recognitions from G2, and Gartner and is one of the top mobile app security vendors in its 2021 Application security Hype Cycle report.
Our forward-leaning, pioneering spirit is backed by SeedPlus, JFDI Asia, Microsoft Ventures, and Cisco Launchpad and a legacy of expertise that began at the dawn of 2014.
Jobs
3
About the company
CoffeeBeans Consulting is a technology partner dedicated to driving business transformation. With deep expertise in Cloud, Data, MLOPs, AI, Infrastructure services, Application modernization services, Blockchain, and Big Data, we help organizations tackle complex challenges and seize growth opportunities in today’s fast-paced digital landscape. We’re more than just a tech service provider; we're a catalyst for meaningful change
Jobs
5
About the company
Tech Prescient delivers cutting-edge software product development and technology services, with a core focus on Identity and Data solutions for modern enterprises.
At the forefront of Digital Engineering and Enterprise Modernization, we accelerate innovation with our AI powered platforms, Identity Confluence and Data Confluence.
With deep technical expertise and domain insight, we help enterprises unlock smarter, faster, and more secure outcomes built for what's next.
Our vision is to be the most reliable and trusted technology partner for our customers. We aspire to be a globally admired company in our category and be recognized for speed of execution, quality of deliverables and high customer satisfaction.
We partner with our clients at all stages including ideation, design, development, testing, deployment, and support.
Jobs
6
About the company
Jobs
2
About the company
MatchMove is a leading embedded finance platform that empowers businesses to embed financial services into their applications. We provide innovative solutions across payments, banking-as-a-service, and spend/send management, enabling our clients to drive growth and enhance customer experiences.
Jobs
4
About the company
Who we are
We are Software Craftspeople. We are proud of the way we work and the code we write. We embrace and are evangelists of eXtreme Programming practices. We heavily believe in being a DevOps organization, where developers own the entire release cycle and thus own quality. And most importantly, we never stop learning!
We work with product organizations to help them scale or modernize their legacy technology solutions. We work with startups to help them operationalize their idea efficiently. We work with large established institutions to help them create internal applications to automate manual opperations and achieve scale.
We design software, design the team a well as the organizational strategy required to successfully release robust and scalable products. Incubyte strives to find people who are passionate about coding, learning and growing along with us. We work with a limited number of clients at a time on dedicated, long term commitments with an aim to bringing a product mindset into services. More on our website: https://www.incubyte.co/
Join our team! We’re always looking for like minded people!
Jobs
15
About the company
Jobs
11
About the company
Are you ready to be at the forefront of the AI revolution? Moative is your gateway to reshaping industries through cutting-edge Applied AI Services and innovative Venture Labs.
Moative is an AI company that focuses on automating tasks, compressing workflows, predicting demand, pricing intelligently, and delighting customers. They design AI roadmaps, build co-pilots, and create predictive AI solutions for companies in energy, utilities, packaging, commerce, and other primary industries.
🚀 What We Do
At Moative, we're not just using AI – we're redefining its potential. Our mission is to empower businesses in energy, utilities, packaging, commerce, and other primary industries with AI solutions that drive unprecedented productivity and growth.
🔬 Our Expertise:
- Design tailored AI roadmaps
- Build intelligent co-pilots for specialists
- Develop predictive AI solutions
- Launch AI micro-products through Moative Labs
💡 Why Moative?
- Innovation at Core: We're constantly pushing the boundaries of AI technology.
- Industry Impact: Our solutions directly influence the cost of goods sold, helping clients surpass industry profit margins.
- Customized Approach: We fine-tune fundamental AI models to create unique, intelligent systems for each client.
- Continuous Learning: Our systems evolve and improve, ensuring long-term value.
🧑🦰Founding Team
Shrikanth and Ashwin, IIT-Madras alumni have been riding technology waves since the dotcom era. Our latest venture, PipeCandy (Data & Predictions on 12 million eCommerce sellers) was acquired in 2021. We have built analytical models for industrial giants, advised enterprise AI platforms on competitive positioning, and built 70 member AI team for our portfolio companies since 2023.
Jobs
4
About the company
MARS Telecom Systems (CMMi Level 3 & ISO 9001:2000 certified) is a trusted product development solutions company with over 11 years of experience delivering cutting-edge projects across telecom, networking, enterprise mobility, eGovernance, and custom application development.
With 175+ successful projects executed, MARS combines mature processes, global delivery models, and state-of-the-art development centers in Hyderabad and Bangalore to provide scalable, reliable, and innovative solutions.
Why Clients Choose MARS
- Proven Global Engagements: Strong track record of managing complex international projects by blending deep local market knowledge with technical expertise.
- High-Caliber Talent & Culture: Experienced software engineers working in a collaborative, quality-driven culture.
- Flexible Delivery Models: Engagements tailored to meet client needs — from product development to independent QA.
- Innovation with R&D Strength: Significant R&D capabilities ensuring speed, cost efficiency, and market-ready solutions.
Our Value Proposition
In a world where businesses struggle to keep pace with rapid technological change, MARS helps enterprises stay competitive by enabling:
- Cost efficiency without compromising quality.
- Faster time-to-market with agile and proven execution practices.
- Enhanced product worthiness through continuous innovation and quality assurance.
Our unwavering professionalism, unique insights, and commitment to excellence have consistently helped clients reduce costs, accelerate delivery, and increase market impact.
Jobs
5