PowerRouter
https://powerrouter.io
Jobs at PowerRouter
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We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
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Responsibilities:
Distribute IT Network Security Products, Endpoint Security, DLP, Software, Desktop/Laptop sales, and Networking Products through Channel Partners.
Identify and pursue new business opportunities in the assigned region.
Conduct market research to understand industry trends and competitor activities.
Achieve sales targets and contribute to the overall growth of the business.
Collaborate with internal teams to develop effective sales strategies.
Provide excellent customer service and address client needs.
Prepare and deliver presentations to prospective clients.
Requirements:
Proven experience in business development or sales.
Strong communication and negotiation skills.
Knowledge of the local market in Ahmedabad, Baroda, and Rajkot.
Ability to work independently and as part of a team.
Results-oriented with a focus on achieving sales targets.
Qualifications :
- Graduate/BE/BSc.IT/BCA.
- Minimum 4 years of experience in IT Channel Network Distributing products and solutions.
Salary Range : Best in the Industry
Job Types: Full-time, Permanent
Feel free to contact us for any further clarifications
You can send us your Cv on [email protected] or WhatsApp on 8356860486
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Thanks,
Ananya-8356860486
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