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Customer Success Jobs in Delhi, NCR and Gurgaon

Explore top Customer Success Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Support Executive

Founded 2012
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NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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1 - 3 lacs/annum

Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.

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Sales and Business Development

Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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5 - 8 lacs/annum

Transporter is B2B SaaS platform that builds enterprise tools for delivery management, field services and workforce management for logistics, FMCG, pharmaceuticals and other industries

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Shailendra Singh
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Key Account Manager

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
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4 - 6 years
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11 - 13 lacs/annum

LogiNext is seeking a sharp, personable and highly organized Account Manager to drive its key client accounts. This is an opportunity to work with a stellar team along with the company founders on the daily functions. You will be an ambassador of the company to our clients and must exemplify LogiNext’s culture. You will be representing and building the company's brand and maintaining long term relationships with existing accounts in a competitive market place. The work at LogiNext is very fast paced, sometimes chaotic, and hence, you must be able to multi-task to deal smoothly with competing and conflicting levels of priority. Responsibilities: • Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. • Operating as the lead point of contact for any and all matters specific to your customers. • Developing a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors • Ensuring the timely and successful delivery of our solutions according to customer needs and objectives. • Focusing on growing and developing existing clients, together with generating new business. • Coordinating the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customer’s expectations. • Acting as the link between the client and the company. • Communicating business relevant information and providing structured feedback to senior management. • Mining the existing accounts for new business possibilities and utilising available resources to drive account retention and growth. • Proactively assessing, clarifying, and validating customer needs on an ongoing basis as well as leading solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel • Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies. Requirements: • Bachelor/Master’s in Sales/Marketing, Logistics, Supply Chain Management or related field from top-tier management school or domain. • 4+ years of experience in Account Management or Territory Sales and display an attitude that is key to success. • Strong negotiation, presentation, communication, organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure. • Willingness to put in extra time and efforts on a daily basis and stamina to be on the toes day and night with dedication. • Strong initiative and positive attitude; passionate about customer success. • Extroverts with strong communication skills and ability to interact with internal and external partners. • Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing. • Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus. • Ability to meet aggressive deadlines and work under continual pressure. • Excellent written and oral communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments

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Tech Support Engineer

Founded
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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3 - 5 lacs/annum

Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs

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Product Support/ Customer Relation Executive

Founded
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Noida
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0 - 5 years
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1.5 - 0.000015 lacs/annum

Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets

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AM - Customer Relations

Founded 2013
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NCR (Delhi | Gurgaon | Noida)
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3 - 5 years
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2 - 4 lacs/annum

Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus

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Technical Lead- NOC

Founded 1996
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NCR (Delhi | Gurgaon | Noida)
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3 - 5 years
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6 - 8 lacs/annum

Ace Data is an industry leader in the area of Cloud Backup, Disaster Recovery, Data Protection and Storage and Data Analytics Solutions (Please check out our corporate video at www.ace-data.com). As we move aggressively towards our 'Vision 2020', driven by the values of : •Proactive Approach •Responsive •Integrity •Excellence •Growth •Care •Teamwork we are looking for young dynamic professionals for our sales and service team, to drive our next level of growth.

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Customer Support Executive (Email & Verification Process)

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
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5 - 10 lacs/annum

To provide support for queries related to Transactions on TaskBucks and handle issues related to payment tracking Maintaining that Turn Around Time (TAT) of 24 hours is maintained to respond to customer queries on other channels like email, social, blogs, appstore etc Liaising with the operations and tech team for any additional follow up required for customer queries Daily MIS & Data analytics for customer queries, turn around time for addressing customer queries

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Sales Engineer

Founded 2012
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NCR (Delhi | Gurgaon | Noida)
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2 - 4 years
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2 - 4 lacs/annum

Looking for a sales engineer to sell energy efficient product to b2b clients

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Customer Success Specialist

Founded 1994
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Noida, Agra
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1 - 5 years
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2 - 5 lacs/annum

Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles

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Retail Manager

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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2 - 5 years
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2 - 5 lacs/annum

We are a team of dynamic professionals with forte in business strategy, marketing and supply chain management. We are currently working on four projects in following domains: pharmaceutical, food and beverage, automobiles, and educational programs.

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