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Customer Success Jobs in Delhi, NCR and Gurgaon

34+ Customer Success Jobs in Delhi, NCR and Gurgaon | Customer Success Job openings in Delhi, NCR and Gurgaon

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Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Hisar, Panipat
0 - 2 yrs
₹3L - ₹5L / yr
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Customer Retention
+3 more

Welcome to Growing Stars Consulting, where your professional journey meets limitless possibilities. Unleash your potential with tailored services that elevate your career, offering opportunities to earn, work, and play in vibrant global destinations. As a premier IT, Non-IT, and BPO Services firm rooted in India, our headquarters in Aligarh spearhead a vision to be a world-class staffing services provider. At Growing Stars Consulting, we are driven by India Recruitment professionals dedicated to managing clients and shaping careers with a global touch.

#growingstarsconsulting


Role Description


This is a full-time on-site role for a Process Associate at Growing Stars Consulting in Jaipur. The Process Associate will be responsible for tasks related to analytical processes, customer service, communication, finance, and business process outsourcing (BPO).

Qualifications

  • Analytical Skills, Finance, and Business Process Outsourcing (BPO) skills
  • Customer Service and Communication skills
  • Strong attention to detail and problem-solving abilities
  • Ability to work efficiently in a team environment
  • Experience in process improvement is a plus
  • Bachelor's degree in Business Administration or related field


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MyOperator - VoiceTree Technologies

at MyOperator - VoiceTree Technologies

1 video
4 recruiters
Ankita chaturvedi
Posted by Ankita chaturvedi
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
4 - 10 yrs
₹10L - ₹20L / yr
Customer Success
Customer Retention
Customer Support
Customer Service
cross-selling
+2 more

Company: MyOperator

Location: Noida Sector 2


About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.


Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.




Requirements

Key Responsibilities:


Strategic Development and Execution:


Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:


Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:


Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:


Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:


Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:


Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:


Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.


Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!




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Saffron Tech

at Saffron Tech

1 recruiter
Akanksha Gupta
Posted by Akanksha Gupta
Delhi
0 - 0.6 yrs
₹1L - ₹1.5L / yr
Communication Skills
Sales
Marketing
Customer Service
Know your customer
+1 more

Sales Intern Responsibilities:

  • Working closely with the manager or assigned staff member, and completing all allocated tasks.
  • Conducting desktop research, or gathering information through surveys or by speaking to clients and staff.
  • Attending and participating in meetings, workshops, events, and exhibitions.
  • Liaising with clients, vendors, and suppliers on behalf of the company's managers.
  • Updating documents and sales records.
  • Reviewing sales performance against sales targets.
  • Observing and carrying out sales processes.
  • Identifying potential weaknesses and offering improvement suggestions.
  • Assisting managers with negotiations.
  • Keeping a log of everything learned and delivering presentations to staff and other stakeholders.


Sales Intern Requirements:


  • High school diploma or similar.
  • Degree in marketing, business or similar may be required.
  • Driver's license may be required.
  • Strong self-motivation.
  • Ability to work alone or as part of a team.
  • Proficiency in a foreign language would be advantageous.
  • Ability to cope with rejection.
  • Ability to remain calm in fast-paced environments.
  • Superb interpersonal skills.
  • A professional appearance.


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Voiceoc

at Voiceoc

1 video
1 recruiter
Kush Aggarwal
Posted by Kush Aggarwal
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 3 yrs
₹7L - ₹10L / yr
Customer Success
upselling
Customer Retention

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.


Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

 

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

  • Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
  • Assist & train Clients to use the system to its full extent and help them to resolve their support queries
  • Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
  • Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
  • Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
  • Carrying out periodic health checks to avoid churn
  • Keeping Clients updated on new features, and new products they might find useful
  • Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
  • Upselling and cross-selling through review of Clients’ progress


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Classplus

at Classplus

1 video
4 recruiters
Peoples Office
Posted by Peoples Office
Noida
1 - 1 yrs
Best in industry
Vietnamese
Customer Success
Customer Relationship Management (CRM)
Customer Retention

What will you do?

●Improve customer service experience, create engaged customers, and facilitate organic growth

●Take ownership of customers’ issues and follow problems through to resolution

●Develop service procedures, policies, and standards

●Keep accurate records and document customer service actions, and discussions

●Analyze statistics and compile accurate reports

●Build, and mentor the customer service team, and nurture an environment where they can excel through encouragement and empowerment

●Keep ahead of the industry’s developments and apply best practices to areas of improvement

●Adhere to and manage the approved budget

●Maintain an orderly workflow according to priorities


You should apply if, you have

●Verbal and written proficiency in English and Vietnamese

●1-2 years of proven working experience in customer-facing roles

●Excellent knowledge of management methods and techniques

●Working knowledge of customer service software, databases, and tools

●Awareness of the industry’s latest technology trends and applications

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Reliance Brands Ltd.
Nazim Kapadia
Posted by Nazim Kapadia
Mumbai, Navi Mumbai, Delhi, Gurugram, Noida, Chandigarh, Surat, Pune, Ahmedabad, Chennai, Kochi (Cochin), Bhopal, Indore, Patna, Kolkata, Lucknow
0 - 3 yrs
₹1L - ₹2L / yr
Customer Service
Retail
Know your customer
Customer Success
Sales
+2 more

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

 

Job Title: Fun Consultant

Grade: A1

Role:

  • Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond
  • To efficiently adhere to all “company procedures and policies.”
  • To work with the team to achieve award winning “customer service.”

Key Responsibilities:

  • Contribute to achieve store KPIs.
  • Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
  • Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

  • Superior understanding of Indian retailing and global trends.
  • Good communication and interpersonal skills - understand customer needs
  • Good at relationship building - conversion to sales
  • Ability to follow brand and store guidelines
  • Good operations experience – receiving stock, inventory keeping, cash handling etc.
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BhaiFi Networks Private Limited
Mansi Bhatt
Posted by Mansi Bhatt
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
1 - 3 yrs
₹3L - ₹5L / yr
Customer Success
SaaS
Customer Retention
Communication Skills
B2B Marketing
+1 more

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

  • Provide world-class client support by working with clients to establish critical goals.
  • Take ownership of the customer’s operational needs and steward throughout the organization as required.
  • Analyze customer data to improve customer experience.
  • Hold product demonstrations for customers.
  • Responsible for customer onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Minimize customer churn.
  • Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
  • Ensure CSATs and NPS scores are maintained Assisting Sales Team
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Patient and active listener.
  • Passion for service.

Qualifications and Skills

  • High computer literacy and ability to learn new software.
  • Knowledge of Technology and Software Solutions.
  • Bachelor’s degree or equivalent education in Computer Engineering preferred.
  • Job experience of 6 months to 2 years would be preferred.
  • People from the Gurgaon location would be preferred.
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Y Combinator Travel / Airline SaaS

Y Combinator Travel / Airline SaaS

Agency job
via NetSysCon by Navin Rane
Delhi
3 - 8 yrs
₹25L - ₹50L / yr
Customer Success
IT consulting
Client Management
Client Servicing
SaaS
NetSysCon is responsible to identify key leadership roles for our client which is a global tech start-up backed by strategic investors around the world. They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile:

The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.

Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
Read more
Fast Growing Ethnic Wear Brand

Fast Growing Ethnic Wear Brand

Agency job
via Unnati by Shruti Gupta
Delhi, Noida, Gurugram
3 - 5 yrs
₹6L - ₹7L / yr
Magento
Customer Relationship Management (CRM)
Customer Success
Account Management
Work with a well known garments brand, designing a variety of Indian style clothing. Read on to know more.
 
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As an Associate Customer Experience, you will be responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders in order to keep fine-tuning the customer’s experience.

What you will do:

  • Managing large amounts of calls and emails, and social media, if required
  • Identifying and assessing customer’s needs to achieve satisfaction
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Building sustainable relationships and trust with customers through open and interactive communication
  • Providing accurate, valid and complete information by using the right methods/tools
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage customers

 

Desired Candidate Profile

What you need to have:

  • Strong customer handling skills on phone and email
  • Familiarity with CRM systems and practices
  • Prior experience with Freshdesk and Magento would be a plus
  • Customer orientation and ability to adapt/respond to different types of people
  • Excellent communication skills ( both written and verbal)
  • Ability to multitask, prioritize and manage time effectively
  • Empathy and compassion
  • Punctuality
  • Ability to stretch long hours and work for the bigger vision of the company
  • Experience with Microsoft Office and G-suite (google)
  • Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
  • Comfort with technology and data
  • Good hold on English Grammar
  • Problem identification and solving attitude
  • Ability to listen
  • Customer obsession
  • High integrity
  • Decisiveness    

 

 

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Paytail
Gurgaon
3 - 7 yrs
₹12L - ₹15L / yr
Account Management
Key account management
Customer Success
Customer Relationship Management (CRM)
Account Manager
+5 more

About Paytail: 

We are a young Fintech Company providing BNPL Solutions and enabling instant digital finance and easy EMI’s across millions of merchants across the country. We are on the mission of simplifying affordable buying for the consumer across segments. Paytail is backed by Cholamandlam Investments, and few large Angel Investors.

 

Why Paytail:

Complete Ownership: Take responsibility for whatever work you do with little or no interference, get awarded on the successes for whatever work you do with little or no interference, and be accountable for the slip-ups.

Feedback driven Culture: “Feedback is the breakfast for the champions” and thus we believe feedback helps people & organization improve.

Work with top talent: Get doors open for new learning, our team is being led by the best minds in the industry.

Open Work Culture: Everyone from the CEO is easily accessible. Have any new ideas you think can revolutionize the workplace? Or, do you have some concerns about your work? Feel free to talk to the leadership.

 

Skills, Responsibilities & Requirements:

- 5 + years of experience with a minimum of 3 years of experience working as Key Account Manager or Customer success roles handling $ 100 Million + Accounts.

- Graduate degree in Engineering, Business, MBA is Plus

- Understanding of Fintech & lending domain across the country is a plus

- Excellent written and verbal skills and good knowledge of Excel

- Ability to work in cross-functional teams

- Build and maintain strong long-lasting relationships with assigned accounts and stakeholders.

- Understand various analytics of our customers and craft and implement strategies to grow.

- Deliver metrics and analysis to customers to ensure that they understand the value of Paytail

platforms.

- Scheduling and owning reviews like MBR, QBR with key stakeholders at the customer end.

- Owning Expansion within the set of assigned accounts.

- Work to develop and circulate the set of best practices that will be the foundation of this growing

team.

- Drive customer decision making by aligning Paytail’s value proposition with corporates problem

statements.

- Thoughtfully engage Enterprise Sales and cross-functional leaders to advance large sales pursuits.

- Coordinate internally for prompt resolution of any complaints (Enterprises) and ensure the best

possible customer experience.

- Thoughtful and empathetic by nature.

Read more
Grid

at Grid

1 recruiter
Shaurya Poddar
Posted by Shaurya Poddar
Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 5 yrs
₹6L - ₹10L / yr
Customer Success
SQL
Customer Relationship Management (CRM)

Responsibilities

  • Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
  • Converting business processes into technology solutions, designing application flow, database design, and connections.
  • Create SQL queries for report generation on the platform.
  • Build visualizations and dashboards based on business KPIs.
  • Create training documents and videos for our users. Support users in the digital requirements.
  • Analyze and suggest product and process improvements
  • Take and track all customer queries and assist them in using the platform
  • Interface with the product team on feature requirements and improvements

Requirements

  • At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
  • Ability to grasp business processes and create business processes for digitization of operations.
  • Tech, MCA, BCA, or graduation in any technical field.
  • Good to have working experience in working on no-code digital solutions or ERPs

Hiring Process

  • Aptitude test
  • Technical Interview
  • Culture Interview
Read more
Fintech Pioneer

Fintech Pioneer

Agency job
via Unnati by Sarika Tamhane
Delhi, Gurugram, Noida
5 - 7 yrs
₹12L - ₹14L / yr
business excellence
Process improvement
Performance Evaluation
Customer Success
Account Management
+1 more
Join a leading MCommerce company, set your career on a flight towards success and growth.
 
Our client is one of the oldest fintech companies that is taking banking and financial services to all the customers through their online platform. Having served over 50 million customers in the last 15 years, it is enabling over 7mn banking transactions each month, with a network of nearly 2 lac merchants. Using its vast network of merchant outlets, the platform is reaching the lower and mid-income groups who deal in cash, for them to be able to remit money across the country digitally. It now plans to take its unique digital financial solutions to developing markets across the globe. As pioneers of mobile-based payment services in India, they empower Retailers, Individuals and Businesses to have an online presence and earn or save a little extra through the transactions.
 
As a Sr Manager- Process Excellence, you will be responsible for overseeing the customer service and operations functions ensuring the company delivers the highest level of customer experience possible.

What you will do:

  • Improving business processes across customer service and operations functions
  • Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
  • Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
  • Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
  • Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
  • Collaborating with other departments to resolve complicated issues and issues which require special attention
  • Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
  • Contributing to the development of industry-leading processes and best practices for delivering customer excellence

 

Desired Candidate Profile

 What you need to have:

  • MBA/ PGDM from Tier 1 college
  • Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
  • Focus on quality and excellent problem solving and conflict resolution skills
  • Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
  • Exceptional communication and presentation skills
  • Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
  • Experience in streamlining and automation of inbound and outbound communication channels
  • Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

 

 

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B2B Saas in supply chain automation

B2B Saas in supply chain automation

Agency job
via Unnati by shishira srinivasan
Delhi, Gurugram, Noida
2 - 7 yrs
₹9L - ₹12L / yr
Customer Success
Customer Success Manager

This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.

 

Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.


As a Customer Success Manager, you will be acting as the point-of-contact for the client/ customer, managing clients’ accounts and thus helping in building client retention.

What you will do:

  • Managing clients by working closely with them and understanding their business needs and challenges
  • On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
  • Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
  • Educating and promoting the company’s services to the clients
  • Acting as the point-of-contact for the clients and also mediating between the clients and the company
  • Handling and solving escalations from clients, as and when received and making sure the client account is retained
  • Renewing subscriptions on a timely-basis
  • Compiling and presenting reports to the business by maintaining and managing relevant data
  • Managing a team of customer success executives and leading them towards achieving the business goals
  • Partnering and working closely with internal teams to meet the business needs of the customers

Candidate Profile:

What you need to have:

  • Graduation is a must
  • Relevant experience in customer success management and also experienced in handling a team
  • B2B SaaS background
  • Willingness to work 6-days a week
  • Excellent communication and presentation skills
  • An analytical mindset and also go-getter attitude
  • Expertise in MS Suite
  • Min experience of 2 years

 

Read more
Extramarks

at Extramarks

4 recruiters
Sungkrityayan Khan
Posted by Sungkrityayan Khan
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
1 - 3 yrs
₹3L - ₹4L / yr
Customer Success
Customer Relationship Management (CRM)
Customer Relations
Customer Experience
Sales
+6 more

About the company

 

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

 

About the role

 

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

 

Location

 

Noida, India

 

Roles and responsibilities

 

  1. Keep abreast with Extramarks latest offerings and best practices
  2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
  3. Maintain and strengthen relationship with existing customers
  4. Collaborate with the support team (technical and academic) to address customer queries
  5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
  6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
  7. Harnessing relationships to generate leads from referrals to maximize our profits.
  8. Ensuring a good renewal rate of the subscribed packages
  9. Retain customers who raised an issue for refund/cancellation

 

Selection process

 

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

 

Expectation

  • B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
  • Excellent interpersonal and communication skills
Maintain a positive attitude focused on customer satisfaction.
Read more
Ecommerce Growth Agency | GGN

Ecommerce Growth Agency | GGN

Agency job
via Unnati by Seemi Ejaz
NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹3L - ₹8L / yr
Customer Success
Account Management
Brand Management
Branding

Are you looking to work in the ecommerce space? Read on to know more.

 

Our client is a 360-degree boutique firm that provides single-point branding and eCommerce growth consulting to its clients. They have best-in-class professionals with a combined experience of over 40 years in Retail, Textiles, FMCG, Fashion, Consumer Durables and more. They create online brands for their clients through strategies like marketplace management, marketing, social media channels, and analytics that help planning and forecasting.

 

Currently, they are helping businesses from Fashion, Lifestyle and Personal technology to create a unique space in leading marketplaces like Amazon, Flipkart, Myntra, TataCliq etc. With over Rs.100 crores revenue generated through their 10000+ listings, the team is led by passionate entrepreneurs with a mission to simplify the digital market and e-commerce presence for all businesses.

 

As a Client Success Manager, you will be responsible for managing clients’ account end to end, including developing channel strategy, defining targeting, managing creative, setting up campaigns, measuring performance, and deriving insights.

 

What you will do:

  • Taking complete ownership for a portfolio of accounts
  • Understanding the client and their business from a holistic perspective
  • Strategizing and creating a robust plan of action/ roadmap for clients
  • Guiding a team of 2-3 people to work on client’s listings, reviews, account health and day to-day operations
  • Tracking and driving the progress of various projects to ensure timely delivery
  • Being responsible for all regular (and ad hoc) reporting and analysis
  • Onboarding clients on multiple marketplaces by liaising with category managers at respective marketplaces
  • Co-ordinating with various Marketplaces for solving queries and issues regarding the accounts
  • Reviewing every account in the portfolio in complete detail to understand the current level of performance
  • Being accountable for hitting goals and driving sustainable growth
  • Preparing and presenting plans and results to the clients

 

 

What you need to have:

  • Minimum bachelors' degree in any field
  • Strong analytical skills including Microsoft Excel
  • Proactive, Team Player, requires good co-ordination and networking capabilities
  • Good written communication skills and typing speed in English
  • Self-motivated with passion for e-commerce
  • Outstanding client handling & communication skills both written & verbal
Read more
Quick Dry Cleaning Software

at Quick Dry Cleaning Software

1 video
2 recruiters
Rachit Ahuja
Posted by Rachit Ahuja
Noida, NCR (Delhi | Gurgaon | Noida)
2 - 7 yrs
₹3L - ₹5L / yr
Customer Success
Account Management
Sales
Communication Skills
Analytical Skills

Opportunity

As a customer success manager, your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

Responsibilities

  • Be the single point of contact for all your customers from the time they sign the contract.
  • Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering the value promised.
  • Understand the customer’s goals, org structure, key challenges, and define their success.
  • Work with sales and onboarding team to plan and execute a seamless customer onboarding process, ensuring a smooth ‘go live’.
  • Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
  • Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value, and renewal timeframe, making sure subscriptions are renewed timely.
  • Monitor at-risk customer behavior and carry out activities to retain them.
  • Own churn and expansion for all your accounts.
  • Identify opportunities for portfolio growth and contact customers for upsells.
  • Work towards turning customers into advocates of QDC.
  • Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

What you can expect in the next 12 months


Within 1 month

  • You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
  • You should have spent a day at the laundry store to get live hands-on experience.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • Start owning the renewal process with the help of peers.

Within 3 months

  • You should be able to manage the portfolio assigned with some dependencies on your peers.
  • Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
  • Participate in conversations regarding process refining.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months

  • You should be able to independently manage the portfolio assigned.
  • Should be able to define the expansion targets for your portfolios.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Provide feedback to Marketing, Sales, Support, Success, and Engineering teams to further improve the product.

Within 12 months

  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to success and show improvements.

What an ideal candidate looks like

  • At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ready to work during US hours - in future

What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven
  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Effective Negotiator 
  • Creative Problem Solver
  • Comfortable with huge data and analytics
Read more
SaaS Labs

at SaaS Labs

3 recruiters
SAPNA SINGH
Posted by SAPNA SINGH
NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3.6L - ₹9L / yr
Customer Success
Onboarding
Communication Skills
Customer Retention

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

 

 

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

 

Responsibilities

  • Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
  • Record the use cases, customer requirements and customization requests
  • Develop success plans for the customer to quickly achieve their desired outcomes
  • Train customers on the product features and educate how they help achieve the desired objectives
  • Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
  • Develop and educate the customer on the best practices
  • Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
  • Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
  • Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
  • Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

 

Qualifications

  • Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
  • Should have worked with the C-level and senior executives
  • Should be open to aligning with US / EU / AUS time zones
  • Has exceptional ability to communicate and foster positive business relationships
  • Showcases exemplary written and verbal communication skills to work along with global customers
  • Has strong problem solving and analytical skills
  • Has worked with global customers, and across different segments in the past
  • Exhibit a true passion for customers and for customer success
  • Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Read more
Quick Dry Cleaning Software

at Quick Dry Cleaning Software

1 video
2 recruiters
Vivek Saini
Posted by Vivek Saini
NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹1.8L - ₹2.5L / yr
Customer Success
Account Management
Customer Retention
Process management
Effective communication
+2 more
Opportunity
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.

● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.

● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.

What are we looking for?
Attitude 
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics

What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future

What you can expect in the next 12 months

Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.

Within 3 months

- You should be able to manage the portfolio assigned with some
dependencies on your peers.

- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.

Within 6 months

- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.

Within 12 months

- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Read more
Global Sales Acceleration Platform

Global Sales Acceleration Platform

Agency job
via Unnati by Swati Joshi
NCR (Delhi | Gurgaon | Noida)
4 - 12 yrs
₹20L - ₹35L / yr
Customer Success
Communication Skills
Presentation Skills
SaaS
Analytical Skills
+4 more
IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation.
 
Our client is a futuristic tech company that is using Data science and AI to help its customers improve their sales conversions faster, with accuracy, and at a feasible cost. They are a 150+ member team based out of Delhi and California, who have created 3 unique products and services that will help industries like Real Estate, Finance, Education, Healthcare, etc to leverage this technology and convert leads into customers efficiently.
 
Their products include features like unique data classification and workflow automation systems, Business management services, and Lead Engagement programs that work across geographies and are being used by their big-ticket customers - Tata, Walmart, Pearson, and Delhivery to name a few. They have recently raised a $5 Mn Series A funding, which is the effect of their massively innovative products that were maximizing profitability even during the pandemic. The founders are successful entrepreneurs,listed in the Forbes 30-under-30.
 
As a Head of Customer Success, you’ll be leading the customer success team driving key outcomes for our product which provides sales analytics to SMB real estate businesses in North American markets.
 
What you will do:
  • Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
  • Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
  • Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
  • Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
  • Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
  • Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
  • Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
  • Aligning with Product Marketing to market to existing customers and increasing engagement
  • Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
  • Aligning with Sales for driving retention and up-sells by improving engagement and retention.


What you need to have:

  • You’ve at least had around 4-12 years in customer success roles
  • Exp in SAAS, handled US market and minimum 2 yrs in team handling.
  • You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
  • You have strong customer empathy, a desire to drive revenue and business outcomes
  • You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
  • You’re a leader with the ability to inspire others and drive outcomes as a unit
  • You have excellent communication and presentation skills
  • You’re analytical and process-oriented, with the ability to make data-aware decisions
  • You have a great understanding of SaaS business models and its value drivers
Read more
Digicred Technologies Private Limited
Gurgaon, Jaipur, NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹3L - ₹7L / yr
Customer Success
Key account management
Customer Retention
Customer Service
ROLE AND RESPONSIBILITIES: 
  • Enhance Customer satisfaction
  • Drive Product engagement and help the customers succeed
  • Liasoning with Veris clients on daily operations 
  • Onboard new customers/clients.
  • Building and maintaining relationships with Veris customers across the globe. 
  • Working with management on operations strategy and streamlining 
  • Schedule and complete quarterly/annual business reviews.
  • Client MIS reporting and analytics 
  • Working closely with the operations team to ensure strict adherence of service deliverables. 
  • Client problem troubleshooting 
  • Internal management reporting 

We are looking for: 

  • Energetic, motivated, and driven 
  • “Get it done” attitude `
  • Ability to lead and manage teams
  • Clarity of thought & good problem-solving capabilities
  • Education is no bar, but a good one always helps 
  • Good with computers and technology
  • Excellent verbal & written communication skills 
Read more
Hyperlocal Advertising Platform

Hyperlocal Advertising Platform

Agency job
via Unnati by Swati Joshi
NCR (Delhi | Gurgaon | Noida)
9 - 12 yrs
₹12L - ₹13L / yr
Growth Hacking
Revenue growth
Business Development
Revenue management
Sales
+12 more
Work for a fantastic digital advertising startup and nurture your career with a great role.

Our client is a hyperlocal platform, that helps businesses to advertise to the right audience by targeting the audience with relevant ads on apps and websites. Their multiple ad campaigns target different demographics languages and locations to attract the consumers. Their network offers unequalled inventory that reaches 90% of the internet users across the world. Their platform also provides best insights in the performance of the ad campaigns- specific to cities, areas, and other demographics.
 
As a Business Manager - Growth, you will be responsible for retaining & growing existing clients revenue. You will make sure that the client’s core deployment on company platform is successful by monitoring performance KPIs against historic data and projected results.
 
What you will do:
  • Regularly engaging with clients for performance reporting & reviews, implementing upgrades on existing plan to deliver better performance, upselling clients to higher plan, cross-selling to clients
  • Overseeing delivery of operational requirements of clients and from clients, making sure billing and collections are happening as scheduled.
  • Participating in creating & publishing case studies for your customers.
  • Planning & delivering on business KPIs (Monthly Revenue, Retention Rate, Upsell Revenue, Cross Sell Revenue )
  • Delivering Customer Success by monitoring performance KPIs on weekly basis, performing RCA if growth is not as planned / at par with industry benchmarks.
  • Overseeing & monitoring delivery of all operational requirements of the client with regards to the product plan activated for the client.
  • Constantly working with clients, technology & operations team to implement upgrades withi client’s existing plan to make sure that the client is fully utilizing all features available to them to be successful on our platform.
  • Pitching for upsells using the right consultative approach, strategy & planning for moving the customers to higher plans in order to unlock more features to deliver better performance and engagement to their locations.
  • Pitching for cross-sells using the right consultative approach for moving the clients to other products offered within our suite of hyper-local marketing.
  • Managing the complete commercial relationship with clients to make sure all financial and legal processes are followed for billing, realization & renewals.
  • Building insights on clients performance data – spotting trends, deviation from benchmarks etc. and engaging with clients for regular performance reporting & insightful reviews.
  • Working closely with Customer Success teams of other products to conduct demos with your existing customers.



What you need to have: 
  • Minimum education qualification - Bachelor’s Degree from a reputable institute.
  • Post Graduate Degree in Management will be an advantage.
  • Relevant Work Experience of 9-12 Years in digital planning & servicing preferably focused on digital media including performance-based campaigns through Google’s Advertising Platforms/ Mar-tech / Ad-tech firm.
  • Excellent pitching & presentation skills.
  • Candidates who have an experience in a SAAS business will be preferred.
  • Proficiency in MS Excel, PowerPoint and Keynote; conceptual understanding of SEM/ Google Analytics/ AdWords a huge plus
  • Social, has strong relationship building skills, is flexible and comfortable with ambiguity
  • Excellent communication and analytical skills
Read more
Leading Gaming Company

Leading Gaming Company

Agency job
via Unnati by Seemi Ejaz
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹3L - ₹5L / yr
Customer Support
Customer Service
Customer Retention
Customer Success
Customer Relationship Management (CRM)
+4 more
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.

 

 
The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services.
 
As  Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts.

What you will do:
  • Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
  • Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
  • Growing and nurturing customer relationships on every interaction that results in measurable Customer value
  • Documenting necessary account information and offering custom solutions that benefit the customer
  • Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
  • Balancing customer interests with the interests of company
  • Resolving all customer queries and following established problem ticket recording procedures as appropriate
  • Gathering relevant information from customers as required and updating it accurately to facilitate the decision process

 


Candidate Profile:

What you need to have:

  • Any graduate with demonstrable experience of 2-4 years
 Professional attributes :
  • Needs proactiveness and anticipation to understand customers problems
  • Adaptability to customer's need and requirement
  • Should be a problem solver
Personal attributes:
  • Should be a go-getter, with high drive and ownership
  • Should have good communication and listening skills    
  • Should have sound English language skills (written and verbal) with good typing speed    
Read more
Quick Dry Cleaning Software

at Quick Dry Cleaning Software

1 video
2 recruiters
Vivek Saini
Posted by Vivek Saini
Noida sector 62, NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹3L - ₹4L / yr
Customer Success
Client Servicing
Customer Retention
Customer Acquisition
Customer Relationship Management (CRM)

Opportunity

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)


Responsibilities

  • Be the single point of contact for all your customers from the time they sign the contract.
  • Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
  • Understand the customer’s goals, org structure, key challenges, and define their success.
  • Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
  • Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
  • Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
  • Monitor at-risk customer behavior and carry out activities to retain them.
  • Own churn and expansion for all your accounts.
  • Identify opportunities for portfolio growth and contact customers for upsells.
  • Work towards turning customers into advocates of QDC.
  • Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 


What you can expect in the next 12 months

 

Within 1 month


  • You should have acquired good knowledge of the laundry domain, QDC product and process that we follow.
  • You should have spent a day at the laundry store to get live hands on experience.
  • Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
  • Start owning the renewal process with the help of peers.

Within 3 months


  • You should be able to manage the portfolio assigned with some dependencies on your peers.
  • Should start working towards the identification of possible opportunities in terms of expansion of the accounts.
  • Participate in conversations regarding process refining.
  • Should be able to independently handle complex sets of queries related to the product.
  • Track and hit key implementation milestones.

Within 6 months


  • You should be able to independently manage the portfolio assigned.
  • Should be able to define the expansion targets for your portfolios.
  • Should be able to add value to the overall process alignment owning some initiatives.
  • Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months


  • Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture.
  • Deliver and present metrics related to success and show improvements.


What an ideal candidate looks like

  • At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
  • Ability to understand a software product and its nuances very well.
  • Excellent written and verbal business communication skills.
  • Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
  • Ready to work during US hours - in future


What are we looking for?

Attitude

Skills

  • Empathy
  • Positive Attitude
  • Organized
  • Process Driven
  • Coachable
  • Patience
  • Metrics Driven
  • Ability to explain in uncomplicated/ simple language
  • Attentive and Listening Skills
  • Effective Negotiator 
  • Creative Problem Solver
  • Comfortable with huge data and analytics


About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

  • Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
  • Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
  • Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

  • 3 Billion garments processed through QDC Dry Cleaning Cloud
  • 47 countries
  • 1000+ Paid subscribers
  • 5000+ Users
  • All this could be achieved with a nimble team of 20 from our single office in Noida


Why join QDC?

  • Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
  • Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
  • Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment:
We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Read more
CloudStuff Technology Pvt Ltd
Ramnika Chadha
Posted by Ramnika Chadha
Noida, NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹3L - ₹6L / yr
Technical support
Customer Relationship Management (CRM)
Sales Operations
Customer Service
Customer Success
Trackier is 3 years old venture under Cloudstuff Technology Pvt. Ltd. As part of Cloudstuff’s Customer Success team, you'll be responsible for

• Developing and maintaining relationships with a robust customer base of the world’s top companies in mobile advertising.
• Strategizing with customers for deeper utilization of, and success with, the Trackier's service.
• Owning/managing your book of business & building strategies to trigger and drive business growth opportunities.
• Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.
• Coordinating onboarding, training, quarterly/annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.
• Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.
• You are the key to strategic relationship management with our most important customers.


Requirements

• Knowledge of, or experience with performance-based, mobile advertising campaigns.
• Experience working with data-driven sales strategy, managing up-selling/cross-selling opportunities & working with revenue targets.
• Extraordinary interpersonal communication and presentation skills.
• Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot. • Solid customer service experience and a consultative mindset.
• Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.
• Motivated self-starter, always one step ahead.
• Experience working in a scrappy startup type environment.
• Ability to work trade shows and conferences with the potential to travel.
• Bachelor's degree or MBA preferred.
Read more
Target Integration

at Target Integration

1 recruiter
Akansha Puri
Posted by Akansha Puri
Gurgaon, NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹1.8L - ₹2.4L / yr
Customer Relationship Management (CRM)
Customer Success
Technical support
Communication Skills
Business Analysis

Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives.

Duties and Responsibilities

  • develop a sales strategy to achieve organizational sales goals and revenues
  • set individual sales targets with the sales team
  • delegate responsibility for customer accounts to sales personnel
  • co-ordinate sales action plans for individual salespeople
  • oversee the activities and performance of the sales team
  • ensure sales team have the necessary resources to perform properly
  • monitor the achievement of sales objectives by the sales team
  • liaise with other company functions to ensure achievement of sales objectives
  • evaluate the performance of sales staff
  • provide feedback, support, and coaching to the sales team
  • plan and direct sales team training
  • assist with the development of sales presentations and proposals
  • develop online sales platforms
  • co-ordinate and monitor online sales activity
  • investigate lost sales and customer accounts
  • track, collate and interpret sales figures
  • forecast annual, quarterly and monthly sales revenue
  • generate timely sales reports
  • develop pricing schedules and rates
  • formulate sales policies and procedures
  • help prepare budgets
  • control expenses and monitor budgets
  • maintain inventory control
  • conduct market research and competitor and customer analysis
  • analyze data to identify sales opportunities
  • develop promotional ideas and material
  • attend trade meetings and industry conventions
  • cultivate effective business relationships with executive decision-makers in key accounts

Education and Experience

  • business degree or related professional qualification
  • experience in all aspects of planning and implementing sales strategy
  • technical sales skills
  • proven experience in customer relationship management
  • knowledge of market research
  • experience in managing and directing a sales team
  • relevant product and industry knowledge
  • solid understanding of digital sales platforms
  • experience with relevant software applications

 

Key Competencies and Skills

  • excellent written and verbal communication skills
  • organization and planning
  • problem analysis and problem-solving
  • information management
  • team-leadership
  • formal presentation skills
  • persuasiveness
  • adaptability
  • innovation
  • judgment
  • decision-making
  • stress tolerance

Job Type: Full-time

Read more
ZipLoan

at ZipLoan

3 recruiters
Ankit Khare
Posted by Ankit Khare
Remote, NCR (Delhi | Gurgaon | Noida)
5 - 7 yrs
Best in industry
Customer Success
Customer Relationship Management (CRM)
customer experience
Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus
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myHQ

at myHQ

2 recruiters
Vinayak Agarawal
Posted by Vinayak Agarawal
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹2L - ₹6L / yr
Customer Support
Communication Skills
Customer Retention
Customer Success
You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically
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Onestore India

at Onestore India

1 recruiter
Oshin Kakkar
Posted by Oshin Kakkar
NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹1L - ₹3L / yr
Communication Skills
Customer Success
Customer Relationship Management (CRM)
Client Servicing
Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.
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Creative Appography Research Labs Pvt. Ltd.
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹3L - ₹5L / yr
Tech Support
Customer Relationship Management (CRM)
Customer Success
Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs
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HRStop

at HRStop

1 recruiter
Rashmi Agarwal
Posted by Rashmi Agarwal
Noida, NCR (Delhi | Gurgaon | Noida)
0 - 5 yrs
₹1.5L - ₹0.0L / yr
Customer Success
Technical Training
Tech Support
Customer Success Champion would be responsible for talking to the customers and helping them with their queries regarding our software product. Responding to and Answering Calls, Emails and Web Tickets of end users in a cordial, professional manner Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled Providing first level support on our services via remote desktop calls if required Route/Assign tickets to the appropriate support group, if necessary. Identifying and escalating high-severity, priority issues Updating Pending Tickets with timely, precise, accurate updates Following-up with end users, if necessary, for closure of pending tickets
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Instantpay

at Instantpay

4 recruiters
Gargee Bhadauria
Posted by Gargee Bhadauria
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹2L - ₹4L / yr
Customer Success
Client Servicing
Communication Skills
Customer Relationship Management (CRM)
skill iconData Analytics
+2 more
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
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ACE DATA DEVICES

at ACE DATA DEVICES

1 video
1 recruiter
Gitanjali Saxena
Posted by Gitanjali Saxena
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹6L - ₹8L / yr
Proven expertise in managing NOC related tasks
Knowledge of EMC/Veritas/Comvault platforms
Customer Success
Project Management
Storage & Networking
Ace Data is an industry leader in the area of Cloud Backup, Disaster Recovery, Data Protection and Storage and Data Analytics Solutions (Please check out our corporate video at www.ace-data.com). As we move aggressively towards our 'Vision 2020', driven by the values of : •Proactive Approach •Responsive •Integrity •Excellence •Growth •Care •Teamwork we are looking for young dynamic professionals for our sales and service team, to drive our next level of growth.
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Atomberg Technologies Pvt Ltd

at Atomberg Technologies Pvt Ltd

1 video
1 recruiter
Pranay Jha
Posted by Pranay Jha
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹2L - ₹4L / yr
Business Development
Sales
Customer Relationship Management (CRM)
Customer Success
Looking for a sales engineer to sell energy efficient product to b2b clients
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Embarc Information Technology P Ltd
Shailendra Bansal
Posted by Shailendra Bansal
Noida, Agra, NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹2L - ₹5L / yr
Python etc.) — we don’t want you doing repetitive work!...
managing scheduled maintenance Maintaining a knowledge base of known issues...
Customer Success
Tech Support
Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles
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