Customer Success Associate

Company Description

I Vision Infotech is a comprehensive IT company based in India that specializes in high-quality, cost-effective web and e-commerce solutions. Since its founding in 2011, I Vision Infotech has served clients domestically and internationally, including clients in the USA, Malaysia, Australia, Canada, and the United Kingdom. Our services include web design, development, e-commerce, and mobile app services across various platforms such as Android, IOS, Windows, and Blackberry.

About the Role

We are looking for a talented PHP Laravel Developer with 1–3 years of experience to join our dynamic team. You will be working on live, real-time projects for clients from various industries, collaborating with experienced professionals to deliver high-quality solutions.

Key Responsibilities

• Develop, test, and maintain web applications using PHP and Laravel.
• Work on both frontend and backend tasks to deliver full-stack solutions.
• Write clean, secure, and well-documented code.
• Integrate third-party APIs and services.
• Collaborate with the design team for responsive and user-friendly interfaces.
• Optimize performance and database queries for speed and scalability.
• Participate in project planning and provide technical insights.

Required Skills:

• Strong proficiency in PHP, Laravel framework, and MySQL.
• Good understanding of MVC architecture.
• Experience with HTML5, CSS3, JavaScript, and jQuery.
• Familiarity with Git or other version control systems.
• Knowledge of API integration and development.
• Strong problem-solving and analytical skills.

Preferred Skills:

• Experience with Vue.js, React, or other front-end frameworks.
• Knowledge of Composer, artisan commands, and Laravel packages.
• Basic knowledge of deployment on shared/VPS/Cloud hosting.

Job Overview:

To generate revenue by selling telecommunications services and products to businesses and individuals, including mobile, internet, voice, and data solutions. The role involves building and maintaining strong customer relationships, meeting sales targets, and providing excellent customer service.

Job Description*

* Exceptional communication skills to provide support to customers & team members if and when required.

* Ability to lead a customer through the sales process, determining needs, and closing the sale.

* Strong foundational knowledge in information technology on data and voice solutions from telco service providers.

* Worked on solutions like MPLS, SD-WAN, SIP (Voice), Cloud Telephony, Data Centre, Mobility SIM Card, Cloud solutions (Azure/ AWS).

* Strong Interpersonal skills to liaise with other departments and people within the organization.

* Strong C level connects in the SME & Mid-market segment within the defined geography.

* Ability to lead by example and act with integrity.

* Min experience of 3 years Plus in hardcore IT sales & Telecommunication is mandatory.

Qualifications:

*Education: Bachelor's degree in Business, Marketing, Telecommunications, or a related field.

Experience in telecom sales, B2B/B2C sales, or a related field. 

Skills:

* Strong communication, negotiation, and interpersonal skills.

* Ability to build relationships and handle objections.

* Knowledge of telecom products and services (mobile, internet, broadband, ILL, MPLS, PRI, SD Wan, Sip Trunk, etc.).

* Goal-oriented with a proven ability to achieve sales targets.

* Problem-solving skills and a customer-focused approach.  

Benefits:

• Career Growth Opportunities: Emphasis on continuous learning, internal promotions, and opportunities for upward mobility within the organization.

• Performance-based Incentives: Bonuses, rewards, or recognition programs tied to meeting or exceeding performance goals.

• Professional Development: Access to training programs, certifications, and workshops to enhance skills and competencies.

Job Description:

As a Technical Writer, you will be responsible for working independently on components of an information development project. You will contribute to the team on a variety of projects and call upon team members for guidance as needed. You will contribute to the team and work independently.

Experience Range:

5 - 7 years

Job Responsibilities:

• Strong writing skills, namely a command of grammar, syntax, diction, and the conventions and best practices of writing a variety of technical documents.
• Experience in using the Darwin Information Typing Architecture (DITA).
• Good knowledge and writing experience using XML-based authoring tools such as oXygen XML Editor.
• Create and maintain Online Help, Installation Guide, Upgrade Guide, Deployment Guide, Release Notes, Support Matrix, and other such product documentation deliverables.
• Design, develop, and write technically accurate and comprehensive product documentation that adheres to the MSTP.
• Understanding of core information development processes: content planning, content creation, and content review.
• Fundamental skills with the authoring tools used by the information development teams.
• Fundamental collaboration skills: Ability to work with cross-functional teams and other writers for updates in the product or the process.
• Ensure strict adherence to the delivery schedule by planning, tracking, and delivering as per sprint commitments.
• Participate in daily scrum meetings, development design reviews, and documentation reviews.

Skills Required:

DITA XML, XMetal, Oxygen XML Editor, MSTP, Astoria, Visual Studio, Agile Environment, Software Development Life Cycle (SDLC),

Desired Characteristics:

• Fundamental knowledge of core technical communication concepts, such as topic-based authoring, minimalism, task-oriented design, single-sourcing.
• Experience with content management systems, such as Astoria and Visual Studio.
• Basic skills in editing (QA for documentation) – ability to recognize errors in a variety of information deliverables.
• Working knowledge of Lean/Agile/XP software development processes and how to follow processes for information development.
• Working knowledge of major aspects of software design, development, and QA and how they affect the information development process.

 *Experienced Candidates Required

* Candidates from Jaipur are Preferred.

* Work from an office job

* Immediate Joiners needed

* Candidates from Jaipur city will be given preference.

SEO Executive Responsibilities:

• Conducting on-site and off-site analysis of web SEO competition.
• Using Google Analytics to conduct performance reports regularly.
• Creating high-quality SEO content.
• Assisting with blog content.
• Leading keyword research and optimization of content.
• Keeping up-to-date with developments in SEM.
• Research and analyze competitor advertising links
• Develop and implement a link-building strategy

Job Description

We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

Skillsets required

1. Full-stack PHP Developer
2. Backend in Core PHP with API integration experience
3.  Must have good US experience
4. HTML5
5. CSS3
6. Angular JavaScript
7. Oops

Ideal Candidate Profile (Essential Attributes)

• Expertise and Prior experience in JavaScript environment [Node JS/ PHP/ React JS/ React Native]
• Prior work experience in B2C start-ups (unicorn scale)
• Excellent coding skills with experience in building system architecture, databases
• Exposure to version control, documentation tools, progress management tools
• Must have built application from scratch and scaled to a sizable user base.

Desirable Attributes

• Experienced to work in agile environment
• Prior experience to host applications on cloud
• Able to work in fast paced evolving environment
• Ability to learn and adopt new tools/ technology

Target Industry/Sector

• Consumer Internet Companies – B2C

Key Responsibility Areas:

This will include but not limited to

• Development and building of large-scale applications which is scalable, high performing and resilient
• Understand product requirement and develop/deploy end-to-end scalable technology systems for our ed-tech business
• Setting up the technology infrastructure to host website and apps for our customers
• Integrate third party tools as per the product requirements
• Own the development and operations of our website, apps and database
• Regularly manage, test and fix issues related to security and performance
• Continuously strive to meet the development timelines with minimum bugs
• Maintain good coding practices to ensure quality, documentation, low maintenance
• Work closely with product owner, business owner and testing team to ensure timely and satisfactory product release
• Regularly stay in touch with technological changes in the industry and implement necessary changes to keep our technology ecosystem updated
• Any other items as deemed necessary for effective functioning and growth of the function

To know more about Centum Learning Ltd. please use the below links.

Brochure: http://centumlearning.com/documents/Centum_Brochure.pdf">http://centumlearning.com/documents/Centum_Brochure.pdf              

Website: http://www.centumlearning.com/">http://www.centumlearning.com/