Customer Success Associate

About Company

Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.

Job Description:

1. Product Development:

- Includes new product development, product improvement, process improvement and optimization.

- Formulate bakery recipes for products such as cakes, cookies and dough in general that will deliver optimal flavor systems which comply with cost, product concept design, and regulatory and sensory requirements. 

- Create recipes that are consistent with the company philosophy of “honest dough” that optimize the taste experience and achieve preference in testing with target consumers

- Develop and implements the technical plans for multiple food development projects simultaneously

- Project work includes all phases of New Product Development from initial prototype development, to pilot plant scale, to full-scale commercialization.

- Design and executes experiments, analyze and interprets data to make sound technical recommendations for specific projects

- Prepare prototype food products using the research lab, pilot lab, manufacturing facilities and equipment as required.

- Provide solutions to a wide range of challenges by applying technical knowledge and experience

- Collaboration with cross-functional teams and technical peers, throughout the development of new products and processes

- Develop and implements cost savings ideas through formula and process optimization.

- Projects like improving certain product attributes like nutritional value, shelf- life etc

- Training the workforce on the new products and processes, making product barcode labels and supervising the production of the pilot batch.

1. Quality Assurance:

- Includes all areas and processes of the plant like production, packaging, raw material inspection etc.

- Ensuring regulatory compliance

- Conducting regular internal audits

1. Raw Material Quality Control:

- Supervision of all raw material quality checks and inspections including food ingredients, water, packaging material, cleaning supplies etc.

- Ensuring proper documentation is maintained

1. Finished Product Testing:

- Sending products for testing including nutritional information, a shelf- life, quality etc. and documenting the same

- Suggesting any health/nutritional claims or taking corrective action (if required) based on the tests

1. Miscellaneous:

- Other miscellaneous tasks like creating content for product packaging, description etc.

- Coordination of external visits, audits, training, workshops etc.

Qualification, Experience, and Skills required:

•  2- 4 years experience in a food manufacturing environment and QC Lab
• B.Sc. or equivalent degree in Food discipline.
• Previous Project Management experience.
• Strong leader with good interpersonal and communications skills with the ability to communicate across departments/suppliers and external customers.
• Strong organizational, and project management skills to assist with critical path deadlines and project priorities.
• Working knowledge of the factory and raw materials currently used on site.
• Can effectively time manage -  to structure the team's day efficiently with regards to differing priorities/workloads as well as working to tight deadlines.
• Hardworking and passionate with an eye for detail.
• Ability to problem solve

Role Objective

• The objective of the role is to provide independent assurance to management and audit committee on status of risks in various functions and recommendation for controls improvements, based on in – house audits as well as co – sourced audits.

Job Responsibilities

• Periodic review based on approved annual audit plan, on suitability of internal controls in place, and suggest alternatives.

• Make recommendations on the systems and procedures being reviewed, report on the findings and recommendations and monitor department’s response and implementation • Ensuring closure of audit issues identified in various audits

• Support in implementing policies, SOPs and processes

• Determine and report on compliance with policies and procedures as set by the management

• Support in planned activities such as stock – take of assets

• Support in investigations, if any, arising out of company whistleblower policy

• ERM follow ups and risk closures

• Support Audit Committee related activities Measure of Success (KRA’s)

• Completion of all in – house/ outsourced audit areas identified

• Rollout of policies & procedures as highlighted in previous audit issues/ as required by management

• Overall assessment of improvement in controls/ awareness

• Completion of other planned and adhoc activities

• Timely follow up and Closure of audit issues, feedback from auditees

• ERM process stabilization, updation and risks closures

• Support Audit Committee activities, preparation of ACM deck etc.

Job Specifications Minimum Education Chartered Accountant (minimum), additionally preferred – Certified Internal Auditor(CIA)/ Certified Information Systems Auditor (CISA)/ Certified Fraud Examiner (CFE) Job Description Template| H.R. Minimum/Relevant Experience 8 yrs experience (Sr Manager)- experience in risk based audits, process audits, SOX implementation, ERM implementation, forensics, IT audits etc.

Past Industry Experience Preferably experienced in Media Industry but not a prerequisite Currently working in Big 4 audit firms in IA vertical

Behavioral Skills

• Self - disciplined, takes initiative, confident, can work with minimal supervision

• Prepared to handle work pressure and stretch accordingly from time to time to meet deadlines Technical Skills

• Hands- on with MS Word, Excel, PPT

• Worked on SAP, and also preferably MS Navision Language Skills

• Good communication skills in English, good report drafting skills Key Interactions – Internal Stakeholders

• CXOs, function heads, process owners across the entities Key Interactions – External Stakeholders

• External audit firms to whom certain internal audit areas have been outsource

The ideal candidate will be responsible for developing and creating Deluge code, Functions, Workflows, etc. Mainly you'll be working on creating custom applications on Zoho Creator along with external tools integrations (within and outside Zoho Ecosystem).

Responsibility

• Implementation and customization of business applications on Zoho One including Creator, Forms, CRM, desk, BOOKS, Analytics, and others as needed.
• Deployment of new functionalities such as custom layouts, fields, calculated fields, and related fields.
• Design and build customer-facing CRM portals with reports and dashboards as needed.
• Data migration to and from different systems into Zoho Creator or other platforms.
• Creation of custom tools and scripts to automate various business processes.
• Create a roadmap for development and prepare iterations for approval and tracking.
• Own the entire development life cycle from concept to production as well as support
• Maintain proper code documentation and use best practices.
• Create faqs and How-to-videos before project handover.

Skills & Experience

• Basic understanding of programming. It means if you are given a code snippet you should know what will be the output. Basic understanding of PHP, Deluge, and Javascript.
• Great manipulating skill for strings, and arrays as most of the programs will be a string and array manipulation.
• Hands-on programming skills.
• Problem-solving skills as you are required to solve a real-world problem.
• Strong logical reasoning and Business understanding.

 Sound Knowledge of Linux server and it commands 

 Strong Knowledge of shell scripting 

 Good understading in Relational databases(MYSQL etc.) 

 Skilled in formulating performant Relational database queries 

 Good in handling CSV/EXCEL data.

 Skilled to work in teams as well as independently 

• Works towards developing Stable & Efficient Applications for
• Responsible for developing Applications which are Stable, Efficient and if required cross   
• Responsible to create Native Applications for Android to achieve best performance.
• Responsible for understanding best UI Practices
• Responsible for creating Application UI utilizing latest Google UI Guide lines.
• Qualification: B.E. / B.Tech / M.C.A. in Computer Sciences.
• Should have Experience of at least one production environment Application in Google Play Store. GIT, Agile Frameworks, Jenkins
• Must have Java, Android, C, and C++.

Are you looking to work in a fast-paced technology company that helps you grow in your career? A job that allows you to be part of a high-growth passionate environment that rewards your hard work with extremely aggressive learning? Come to work in the VizExperts' R&D team and be a part of our growth story!

The VizExperts! (https://www.vizexperts.com/about-us">https://www.vizexperts.com)

VizExperts works in high growth areas like Virtual & Augmented Reality. We serve Global & Domestic Enterprise customers on their Digital Transformation journey. VizExperts has a cool & innovative product profile with infinite growth opportunities awaiting you! We have been voted as the top Virtual Reality company in Asia Pacific and are growing fast into new markets with our cool new product, Exxar. 

We have our global presence along with headquarters in USA, Malaysia and Bangladesh.

Product ( https://www.exxar.cloud/">https://www.exxar.cloud )

Exxar is a product line that accelerates Digital Transformation for enterprise clients. Exxar CAD is a SAAS software product that works alongside CAD applications and transforms them into a VR-enabled Design Review & Validation tool. A large number of clients have adopted this technology in the Manufacturing (Automotive, Shipbuilding, Railways, Heavy Engineering) and Engineering Education (IITs, private engineering colleges) verticals. 

3D Game / AR & VR Developer

We are looking for smart engineers with knowledge and passion for Interactive 3D Game Development in AR & VR technologies to work on our exciting advanced technology. This position is for our Gurgaon R&D center. The person should have hands on experience or very good working knowledge in

• C++ (mandatory)

• Unreal Engine, Unity  (mandatory)

Benefits include:

- Structured training program

- Fee Reimbursement for continued education

- Flexible timings and supportive work culture

Ready to join us on this exciting journey?

We are scheduling interviews instant job offers for candidates who qualify our hiring criteria.