

Truein
https://truein.com/About
Truein is a B2B SaaS company. We help organizations to enable face recognition-based attendance. Truein is designed for the contractual and distributed workforce use case. The solution helps to increase workforce productivity and plug attendance leakages
Connect with the team
Jobs at Truein
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Title: Customer Success Manager
Location: Baner, Pune
About Us:
Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions
to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a
mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.
Our Culture:
At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.
Role Overview:
As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,
retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.
Responsibilities:
● Customer onboarding: help them set up product configuration and upload data
● Conduct product training for key stakeholders in the customer organization
● Drive adoption, improve customer satisfaction, and work with our customers to
generate new business (upsell and cross-sell)
● Minimize customer churn, maximize retention and create great customer experience
● Contact customers to explain new features and help them upgrade to new plans
● Collect customer references, testimonials and create case studies
● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features
● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes
● Help customers map Truein to their existing policies and processes
Requirements:
● 5+ years years of experience in SaaS or software product company in acustomer-facing roles
● Previous experience working with enterprise customers
● Process-oriented and analytical
● Excellent verbal and written communication skills
● Strong empathy for customers and passion for growth
● Passion for solving client challenges and commitment to client delight
● Result-oriented and has great attention to details
● Bachelor's degree or equivalent experience in Computer Science or related field
Good to have:
● Experience dealing with International customers
● Has worked with growth stage startup
● Education background of Technology + Management studies
You will get:
● Competitive compensation package and benefits
● Work closely with and be part of a truly amazing team
● Join a fast-growing company early, make a difference and enjoy the ride
● Challenge yourself and take your career to the next level
Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Similar companies
About the company
Certa’s no-code platform makes it easy to digitize and manage the lifecycle of all your suppliers, partners, and customers. With automated onboarding, contract lifecycle management, and ESG management, Certa eliminates the procurement bottleneck and allows companies to onboard third-parties 3x faster.
Jobs
4
About the company
Jobs
1
About the company
Jobs
5
About the company
Data Axle is a product company that offers various data and technology solutions, including software-as-a-service (SaaS) and data-as-a-service (DaaS). These solutions help businesses manage and leverage data for marketing, sales, and business intelligence.
They are data-driven marketing solutions provider that helps clients with clean data, lead generation, strategy development, campaign design, and day-to-day execution needs. It solves the problem of inaccurate and incomplete data, enabling businesses to make informed decisions and drive growth. Data Axle operates in various industries, including healthcare, finance, retail, and technology.
About Data Axle:
Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global center of excellence in Pune. This center delivers mission
critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases.
Data Axle India is recognized as a Great Place to Work!
This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive.
Jobs
5
About the company
Jobs
3
About the company
Jobs
1
About the company
Jobs
1
About the company
At QuickPlansAI, we’re re-imagining the way businesses interact with data and intelligence. Our platform uses AI-powered agents to transform complex processes into seamless digital workflows. With a focus on speed, precision, and usability, we help enterprises move from insight to action in hours—not days.
Born out of a vision to make cutting-edge intelligence accessible, QuickPlansAI brings together machine learning, intuitive interfaces, and real-time systems to deliver powerful outcomes with minimal friction. Our team believes that great AI must be paired with great design—and we’re building the next generation of agent-driven software to do just that.
Join us as we scale our impact, redefine how people work with AI, and build beautiful, production-grade applications that matter.
Jobs
1
About the company
Jobs
1




