
We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.
● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.
● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
Location: Indiranagar Bangalore

Similar jobs
Graphic Design Intern:
We are seeking a creative and motivated Graphic Design Intern to join our team. This internship offers the opportunity to gain hands-on experience in a dynamic and collaborative work environment. The Graphic Design Intern will work closely with our design team to assist in the creation of visually appealing and effective design assets for various projects.
Responsibilities:
- Assist in the creation of visual assets for digital and print materials, including social media graphics, marketing collateral, and website elements.
- Collaborate with the design team to brainstorm and develop creative concepts.
- Support the production of design materials, ensuring adherence to brand guidelines.
- Assist in photo editing and manipulation for use in various projects.
- Stay updated on design trends and industry best practices.
Requirements:
- Pursuing a degree in Graphic Design, Visual Arts, or a related field.
- Strong proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign).
- Basic understanding of design principles, layout, and typography.
- Ability to take creative direction and work collaboratively within a team.
- Strong attention to detail and a passion for producing high-quality design work.
- Excellent communication and time-management skills.
Preferred Skills:
- Knowledge of basic video editing and animation tools is a plus.
- Previous internship or coursework related to graphic design.
- Strong portfolio showcasing design projects and creativity.
Benefits:
- Hands-on experience in a professional design environment.
- Mentorship and guidance from experienced designers.
- Exposure to a variety of design projects and industries.
- Networking opportunities within the creative and marketing fields.
- Potential for a full-time position based on performance.
Your Impact
We’re looking for passionate and self-driven Backend Software Engineers who can combine technical depth with strategic product thinking. This role is ideal for someone who enjoys working with modern backend stacks, brings strong critical thinking to the table, and can balance short-term delivery with long-term technical vision.
Build scalable and reliable backend services and APIs that power the product.
What skills do you need?
- Extensive (Must have) hands-on experience in JavaScript, TypeScript, backend development using Node.js and Express.js, and database management with MySQL.
- Strong command of JavaScript and understanding of its quirks and best practices
- Exposure to system design and interest in building scalable, high-availability systems.
- Experience from a high-growth product-based startup is a must-have.
- Ability to think strategically when designing systems—not just how to build, but why
- Prior work on B2C applications with a focus on performance and user experience
- Knowledge of Sequelize, MongoDB, and AWS would be an advantage.
- Experience in optimizing backend systems for speed and scalability.
Why choose a career at RockED?
- Remote-first culture with initial in-office training at our Bangalore HQ to help you settle in and connect with the team.
- Company-sponsored travel and stay during quarterly in-person meetups.
- Comprehensive health insurance – ₹10 lakh coverage for you and your family, fully paid by RockED.
- Direct access to leadership with experience at top global companies like Adobe, Microsoft, Walmart, and more.
- Be part of a diverse and global team working across the US, India, and Germany.
- Unlimited leave policy – built on trust and so far used responsibly by our team.
How to Apply?
Reach out to Kashish Trehan from RockED Team
Job Summary:
We are looking for a highly skilled and experienced .NET Full Stack Developer to join our growing engineering team. The ideal candidate will have strong experience in developing scalable web applications using .NET Core and Angular. You will be involved in designing, developing, testing, and maintaining robust solutions in a collaborative and fast-paced environment.
Key Responsibilities:
- Design, develop, and maintain web applications using .NET Core, ASP.NET, and C#
- Build responsive and interactive frontend interfaces using Angular
- Write clean, scalable, and maintainable code adhering to coding standards and best practices
- Collaborate with cross-functional teams including product managers, designers, and QA to define and deliver new features
- Participate in code reviews, system design discussions, and team planning activities
- Troubleshoot and debug applications to ensure high performance and responsiveness
- Ensure secure coding practices and optimize application for maximum speed and scalability
Must-Have Skills:
- 4+ years of hands-on experience with .NET, .NET Core, and C#
- Strong frontend development skills using Angular (v8 and above)
- Proficiency in writing RESTful APIs and integrating backend services
- Solid understanding of object-oriented programming and design patterns
- Experience with version control systems like Git
- Familiarity with SQL Server or any relational database
Preferred Skills:
- Experience with Agile/Scrum development methodologies
- Knowledge of CI/CD tools and processes
- Familiarity with cloud platforms like Azure or AWS
Primary Responsibilities
- Understand current state architecture, including pain points.
- Create and document future state architectural options to address specific issues or initiatives using Machine Learning.
- Innovate and scale architectural best practices around building and operating ML workloads by collaborating with stakeholders across the organization.
- Develop CI/CD & ML pipelines that help to achieve end-to-end ML model development lifecycle from data preparation and feature engineering to model deployment and retraining.
- Provide recommendations around security, cost, performance, reliability, and operational efficiency and implement them
- Provide thought leadership around the use of industry standard tools and models (including commercially available models and tools) by leveraging experience and current industry trends.
- Collaborate with the Enterprise Architect, consulting partners and client IT team as warranted to establish and implement strategic initiatives.
- Make recommendations and assess proposals for optimization.
- Identify operational issues and recommend and implement strategies to resolve problems.
Must have:
- 3+ years of experience in developing CI/CD & ML pipelines for end-to-end ML model/workloads development
- Strong knowledge in ML operations and DevOps workflows and tools such as Git, AWS CodeBuild & CodePipeline, Jenkins, AWS CloudFormation, and others
- Background in ML algorithm development, AI/ML Platforms, Deep Learning, ML Operations in the cloud environment.
- Strong programming skillset with high proficiency in Python, R, etc.
- Strong knowledge of AWS cloud and its technologies such as S3, Redshift, Athena, Glue, SageMaker etc.
- Working knowledge of databases, data warehouses, data preparation and integration tools, along with big data parallel processing layers such as Apache Spark or Hadoop
- Knowledge of pure and applied math, ML and DL frameworks, and ML techniques, such as random forest and neural networks
- Ability to collaborate with Data scientist, Data Engineers, Leaders, and other IT teams
- Ability to work with multiple projects and work streams at one time. Must be able to deliver results based upon project deadlines.
- Willing to flex daily work schedule to allow for time-zone differences for global team communications
- Strong interpersonal and communication skills
Key Responsibilities:
● Conduct individual counselling sessions with students to evaluate their career aspirations, interests, skills, and strengths.
● Offer tailored career guidance, resources, and tactics to assist individuals in making well-informed decisions about their professional journeys.
● Aid students in formulating and executing effective job search plans, encompassing resume construction, cover letter composition, and interview readiness.
● Administer and interpret career assessments to provide clients with valuable insights into their strengths, personality traits, and suitable career options.
● Stay current with industry trends, labour market information, and emerging job opportunities to provide informed advice to clients.
● Visit government schools to deliver career guidance to students and be open to community visits.
● Develop and conduct workshops, webinars, or seminars on topics related to careers, such as networking, job search strategies, and professional development.
● Maintain precise and confidential client records, ensuring compliance with applicable privacy regulations.
● Collaborate with team members and external partners to deliver comprehensive career support services.
● Possess a solid understanding of the vocational and professional career landscape in Uttar Pradesh.
● Demonstrate awareness of ground-level career awareness in India.
Qualifications:
● Bachelor's degree in [relevant fields, e.g., Education, Sociology, Counselling, Psychology, Social Work and Human Resources] (Master's degree is also preferred).
● Proficiency in Odia, Hindi and English is a must.
● Proven experience in career counselling or related roles, with a track record of helping clients achieve their career goals.
● Strong knowledge of career development theories, job search strategies, and employment trends.
● Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
● Proficiency in using career assessment tools and resources.
● Familiarity with relevant software and technology, including Microsoft Office Suite and career management platforms.
● Certification in career counselling or a related field (e.g., National Certified Counselor, Certified Career Development Facilitator) is a plus.
Other details:
· Work week: Monday to Saturday
· Work timings: 10 a.m. to 6:30 p.m.
· Remuneration: INR 15,000/- to INR 25,000/- per month (including a fixed remuneration and a variable bonus at 9:1 ratio along with 10% TDS deduction) + travel allowances as per HR policy.
· Contract duration: 10 months (with a potential extension of 2 years subject to performance)
· Legality of employment: Consultant
· Available joining dates: 1st May 2024 or 15th May 2024
· Having a laptop is mandatory for this role
About us:
Shiprocket is a logistics platform which connects Indian eCommerce SMBs with logistics players to enable end-to-end solutions.
Our innovative data-backed platform drives logistics efficiency, helps reduce cost, increases sales throughput by reducing RTO and improves post order customer engagement and experience.
Our vision is to power all logistics for the direct commerce market in India including first mile, linehaul, last mile, warehousing, cross border and O2O.
Requirement:
We are looking for a Software Engineer who will develop, record and maintain cutting edge applications for Shiprocket Platform.
Key Responsibilities
- Build innovative, state-of-the-art applications which have to perform at scale
- Prepare and maintain all applications utilizing standard development tools
- Develop backend data services and contribute to increase existing APIs
- Ability to act individually in a complex and fast paced environment
- Closely work with the Product and QA teams to ensure smooth delivery
- Participate in solution designing with Tech leads and Systems Architects
- Document the development process, architecture, and standard components
- Coordinate with co-developers and keep project manager well informed of the status of development efforts
- Keep abreast of new trends and best practices in web development
Skills:
- Great people skills to closely work with other teams.
- Strong in establishing systems & processes
- Expertise in Laravel or GoLang, MySQL and Git
- Thorough in Object oriented concepts
- Knowledge of restful Web services
- Understanding of web applications
- Working knowledge of one or more caching, queuing systems in desirable
- Excellent problem solving
- Can do attitude
Do Your Thng is a creator-first tech platform gunning to democratise influence and help creators build the strongest online communities. We’re looking for enthusiastic and dynamic professionals with the urge to take responsibility & ownership and drive the task to completion.
- Participate in the influencer outreach for DYT – On-board top influencers from YouTube, Instagram, Celebrities and KOL, etc. for brand campaigns on the DYT Platform
- Be on top of the latest influencer/ social media trends
- Technology friendly in order to get maximum output from the DYT App for running campaigns and onboarding processes
- Facilitate seamless operations, challenge existing ways of problem-solving and ensure identification and remediation of real root causes
- Develop strong working relationships with other divisions such as Client Success, Support, Finance, Operations, etc.
Responsibilities:
-
Works as part of a team to continually refresh and enhance our users’ web experiences using an Agile Development Methodology.
-
Build and ship features with an understanding of Javascript, CSS and HTML best practices.
-
Coordinate with back-end engineers to provide a cohesive experience.
Must-Have:
-
2+ years of extensive exposure in developing web applications using the latest front-end technologies
-
Expertise in the following area:
-
HTML5, CSS3, JavaScript and JS frameworks, such as jQuery,
-
Responsive & Adaptive web design
-
CSS frameworks like SASS/LESS
-
Able to work both independently and in a team environment.
-
Adequate knowledge of Version Control Systems like Git
Mandatory Skills to have:
-
Drupal Must-Have:
-
Prior hands-on experience with Drupal Projects.
Responsibilities:
1. Understanding the scope of work
2. Working with the design, programming & testing team on project estimates & timelines
3. Coordinate with team to build assets to be used within the mobile application
4. Build Application static flows using React Native with Redux
5. Integrate JSON web services
6. Working with the tester to fix bugs reported by the testers
7. Building and deploying the application to the app store
Requirements:
1. Understanding of the Mobile Application Development lifecycle
2. Hands-on experience with React Native
3. Experience with Redux or Flux or MobX
4. Understanding of Advanced JavaScript – ES6
5. Understanding of Flexbox
7. Understanding of iOS/Android module integration
8. Deploying iOS and Android apps on Apple Appstore and Android Play Store.
9. Ability to work in an Agile environment











