Customer Success Manager

Required Qualifications:

•           Bachelor’s degree in Computer Science, Engineering, or a related field.

•           5+ years of overall software development experience; minimum 4+ years in RPA development (UiPath, Blue Prism, or Automation Anywhere).

•           Deep understanding of healthcare industry processes (EMR/EHR, claims processing, eligibility, compliance, etc.) is highly preferred.

•           Proven ability to manage full RPA deployment including bots, orchestrators, and system integrations in enterprise environments.

•           UiPath Advanced Developer or similar RPA certifications are a plus.

•           Solid problem-solving, analytical, and communication skills.

Preferred Skills:

•           Integration of RPA with AI/ML technologies or cloud platforms (Azure, AWS, GCP).

•           Strong experience with scripting (Python, PowerShell, etc.), SQL, and integration via REST/SOAP APIs.

•           Understanding of process improvement methodologies (Lean, Six Sigma).

•           Track record of designing reusable components and frameworks, especially in a regulated healthcare environment.

•           Strong documentation and stakeholder management abilities.

Soft Skills:

•           Strong communication and interpersonal skills for cross-functional collaboration.

•           Ability to mentor, lead, and motivate technical teams.

•           Exceptional organizational and multitasking skills, especially in fast-paced and dynamic work environments.

Purpose of Job is to strategize, manage & execute Training framework for the organization

Technical Skills

• Sound knowledge of Industry L&D Practices

• Moderate knowledge of BFSI Sector & Products

• Content creation & LMS framework understanding

• ROI Measurement tools

• Kirkpatrick Evaluation Matrix

• Animation & Simulation expertise

  
  
  

Job Responsibilities :

Team Management

⮚ Manage a team of Learning specialist and driving various Learning Initiatives on LMS, Classroom, Virtual platforms

⮚ Upskill the team periodically on Training Tools like Impact Evaluation, Content Creation, Data Reporting, etc

Impact Oriented Initiatives

⮚ Roll out Department wise Sustainable training initiatives with Impact Oriented objective & measurement of ROI

⮚ Analyzing the training need & identifying tools and matrices determining the overall impact on business

Stakeholder Management

⮚ Regular interaction & Collaboration with Stakeholders and gathering Short-term & Long-term training needs and actualizing in the Training Calendar

⮚ Publishing Training MIS & Impact reports to stakeholders and fulfilling their training asks alongside launching sustainable training initiatives

MIS & Analytics
⮚ Having a strong hold on Reporting of Data related to Training, for eg. Reports, Content, Assessment, Feedback Scores, etc.

⮚ Periodic Reporting of Training reports to stakeholders

Content Creation

⮚ Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.

⮚ Conduct Pre & Post Analysis as required to match Executive expectations and design Content in retrospect to expectations

Qualification :

• Any graduate

• Work experience- Minimum 12-15 years, 5+ years in Training & 3 + years Team Handling

• Preferred from BFSI or MFI

• Aged below 37 years

• Certification in Learning & Development will be an added advantage.

The Company:

We are a growing EV infrastructure startup with offices in IIT-Madras Research Park and Noida.

Sonik Mobility is a brand of our company Azhar Engineering incubated at IIT-Madras Research Park, which is primarily focused on developing and deploying smartest, lOT enabled and the most user-friendly EV charging stations and semi-autonomous battery swap stations in India ranging from 3.3 kW to 22 kw.

We are a company founded by two graduates and friends namely Mohammad Safa Azhar and Preak Gupta from The Pennsylvania State University, USA and are the only company providing the dual solution of charging and semi-autonomous battery swapping stations under one roof.

Our ideal candidate for this position must have a penchant to learn new things and above all must have a passion to change the status quo of EV charging infrastructure in India.

We believe that charging your EV should be as easy as refueling your ice vehicle if not easier.

The Position: We're looking for a Software Engineer/ Full Stack Developer to work on our application and integration with third party APIs.

Objectives:

We are looking for a Software Engineer/Back-end Developer to work on our cloud-hosted application & integrate with 3rd party APIs. This will include the following:

• Maintain and keep up-to-date our cloud-hosted application
• Collaborate with the rest of the team to ensure applications align with organizational goals.
• Oversee the performance of the application to ensure they're always running properly.

• Improve our overall application process and continuously find ways to advance our company vision.

Responsibilities: As a software engineer/ Back-end developer, these will be some of your responsibilities

• Work closely with our hardware integration team to integrate the application with our hardware.
• Ensure the application is hosted and fully functional on cloud (AWS).
• Work closely with NPCI for integration into our system via APIs.
• Carry out regular security and performance checks
• Assesses feasibility of design and project parameters within time and cost constraints.

Requirements:

• B-Tech/M-Tech in Computer Science/Electronics/Engineering
• Proven experience of 2-3 vears (professional or otherwise)
• Strong knowledge of programming languages such PHP, Python, C, or C++.
• Knowledge of API integrations with 3rd party applications/hardware
• Knowledge of software and hardware integration
• Experience with hosting applications on cloud (AWS or Azure)
• Working knowledge of software development tools and technologies
• Desired skills:
• Experience with Battery Management systems
• Experience with CAN
• Knowledge of OCPP protocol
• AWS experience preferred
• Strong communication and teamwork skills
• Contribute individually to product solution development.

The ideal candidate will have experience in all stages of the Inside sales cycle. They have to know that how to generate the IT leads through Online Bidding from social media platforms. They should be confident with building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities:
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• 1+ years of experience with development framework such as Tulip, PTC, etc.
• Understanding of the following concepts: relational data models, object-oriented programming concepts, event-driven programming concepts, source control, code repository, or version control concepts, coding standards, patterns, and best practices.
• General knowledge of business systems and processes
• Eagerness to consistently meet and exceed goals and objectives

• Amazon & Flipkart, managing FBA inventories on affiliate platforms and reviews across platforms, managing the brand store on Amazon, maintaining price parity across platforms, coordinating with the in-house logistics teams & ensuring the stock availability in Amazon & Flipkart warehouses to avoid sale loss due to stockouts.                                                                                           

Requirement                     

• Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites                                                                   

Skills required    

• prior experience of setting up analytics function from end to end would be desirable, skilled in SQL & data visualization,6+ years of experience in analytics function is desirable,
• Excellent communication skills,
• Calm under pressure; you have a sense of urgency but channel it into productively working through any issues                                                

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.