We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

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Full Stack Developer - Averlon

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High-Impact Role: Work on projects where your expertise in Scrapy and Python will directly influence our data capabilities and client success.
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Innovative Culture: Join a team that values out-of-the-box thinking, resourcefulness, and efficient problem-solving.

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API Development & Integration: Build and integrate RESTful APIs to facilitate seamless communication between applications and external data sources.
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Backend Developer

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1 recruiter

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₹6L - ₹15L / yr

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Strong understanding of node modules, npm, nodemon.
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Good understanding of test frameworks like Chai, Mocha, and Sinon
Good understanding of javascript concepts like Promises and Async-Await
Deep understanding of mobile backend infrastructure including service-oriented or

microservice architecture.

Strong experience using a client-side MVC framework such as NodeJS, NextJS, Redux.Good experience working on Backend.
Ensure the technical feasibility of UI/UX designs.
Experience with filesystems, server architectures, and performance tuning
Building reusable code and libraries for future use
Experience in a relational database and version control tools and integration of third.
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Experience developing desktop and mobile applications
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Strong knowledge in databases MySQL, MongoDB, web servers Apache, and UI/UX design.
Top-notch programming skills and write code for robust software design.
Experience in responsive design, cross-browser compatibility, and website performance.
Knowledge of performance testing frameworks including Mocha and Jest
Aggressive problem diagnosis and creative problem-solving skills.
Good understanding of how browsers and DOM work.
Experience with handling Services, RESTful, APIs.
Excellent communication and teamwork skills
Great attention to detail and organizational skills
An analytical mind and problem-solving skills.
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Position Type: Full-Time

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Work with development teams and product managers to ideate software solutions
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Work with data scientists and analysts to improve software
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Proven experience as a Backend Developer or similar role
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Strong understanding of node modules, npm, nodemon.
Strong understanding of production systems and Cloud deployments, especially in AWS
Good understanding of test frameworks like Chai, Mocha, and Sinon
Good understanding of javascript concepts like Promises and Async-Await
Deep understanding of mobile backend infrastructure including service-oriented or

microservice architecture.

Strong experience using a client-side MVC framework such as NodeJS, NextJS, Redux.Good experience working on Backend.
Ensure the technical feasibility of UI/UX designs.
Experience with filesystems, server architectures, and performance tuning
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Experience in a relational database and version control tools and integration of third.
Maintain existing code base including troubleshooting of issues and fixing bugs.
Experience developing desktop and mobile applications
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Strong knowledge in databases MySQL, MongoDB, web servers Apache, and UI/UX design.
Top-notch programming skills and write code for robust software design.
Experience in responsive design, cross-browser compatibility, and website performance.
Knowledge of performance testing frameworks including Mocha and Jest
Aggressive problem diagnosis and creative problem-solving skills.
Good understanding of how browsers and DOM work.
Experience with handling Services, RESTful, APIs.
Excellent communication and teamwork skills
Great attention to detail and organizational skills
An analytical mind and problem-solving skills.
F&B (Food and Beverages) domain experience is a plus.
Monitoring and improving front-end performance
A passion for new consumer technology and the emerging media landscape
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1 recruiter

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What you bring to the team:

2+ years of demonstrated Tech leadership experience.
7+ years of experience in PHP (good knowledge of Slim, Silex, or Symfony frameworks) and MySQL
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Deep knowledge in APIs, web services, command-line programs, TDD, and SOLID design principles
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Knowledge of developing and securing APIs
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Attractive Salary and benefits
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A unique and thorough onboarding program where you’ll learn the ins and outs of our company and product
Employee referral bonuses
High level of personal responsibility and impact

Explore more here

https://www.linkedin.com/company/productsup/">LinkedIn

https://www.youtube.com/watch?v=olqMdYTBjHc">Life at Productsup

Do you have what it takes? We'd love to hear from you!

We know CVs don't always tell the whole story, so in addition to submitting your CV feel free to let us know why you're interested in this role in a short cover letter (:100 words).

About us:

We are proud that we have recently raised an additional 20 Million dollars in funding and that our employees enjoy working at Productsup, which is also shown by our Glassdoor and Kununu ratings.

About the role:

In your first 6 months and beyond, you will:

Learn the ins and outs of our platform, our codebase and our engineering processes
Help build features for software that works with large data sets
Play a key cross-functional role within our team of highly talented Javascript and PHP developers
Develop solutions for high availability software
Receive customer requests from the Product Team and develop solutions in the form of new features or products
Debug and maintain APIs
Work closely within the Platform team and with the API team to develop internal APIs and client-facing interfaces.

What you bring to the team:

2+ years of demonstrated Tech leadership experience.
7+ years of experience in PHP (good knowledge of Slim, Silex, or Symfony frameworks) and MySQL
Some knowledge of integration architecture patterns such as scalable microservices, API gateways, API scalability
Deep knowledge in APIs, web services, command-line programs, TDD, and SOLID design principles
Good understanding of B2B SaaS products and experience dealing with big data
Knowledge of developing and securing APIs
Extended database experience in Elasticsearch, MongoDB or Couchbase
Outstanding communication skills in English
Educational background in IT or Computer Science is a plus

Benefits & Perks:

Attractive Salary and benefits
MacBook (latest version) for our new joiners
A unique and thorough onboarding program where you’ll learn the ins and outs of our company and product
Employee referral bonuses
High level of personal responsibility and impact

Explore more here

https://www.linkedin.com/company/productsup/">LinkedIn

https://www.youtube.com/watch?v=olqMdYTBjHc">Life at Productsup

Do you have what it takes? We'd love to hear from you!

We know CVs don't always tell the whole story, so in addition to submitting your CV feel free to let us know why you're interested in this role in a short cover letter (:100 words).

DevOps Engineer

at Financepeer

3 recruiters

Posted by Nimisha Jain

Mumbai

0 - 3 yrs

₹3L - ₹8L / yr

DevOps

Django

Python

React.js

Urgent requirement of candidates at FINANCEPEER (www.financepeer.com) for full time Dev-Ops with following skills: Languages - Python, Java script, HTML Preferred skills - React.js, Django, build and release system knowledge and/or experience Experience in AWS and github required. Location : Mumbai Salary would be as per industry standards. Experience: 1+ years Good to have: 2+ years hands on coding experience Fin-tech experience would be a plus

Marketing Analyst

Disruptive Digital Healthcare Platform | BLR

Agency job

via Unnati by Veena Salian

Bengaluru (Bangalore)

2 - 3 yrs

₹8L - ₹10L / yr

Data Analytics

Google Analytics

Marketing analytics

Marketing Analyst

Marketing

+4 more

Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on Supply chain in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.

As a Marketing Analyst, you will be responsible for tracking, reporting, and analyzing the performance of marketing activities, ad-hoc analytic requests, and development/ automation of regular reports.

What you will do:

Analysing different ad platform (Google Search, GDN, UAC, Video Ads, Facebook, Affiliate Channels) performance metrics
Analyzing external and internal customer data using database queries (SQL, Access), spreadsheet (Excel) models, web analytics tools (Adobe / Omniture), statistical analysis tools, and campaign management software tools.
Evaluating customers’ online behavior and provides insights and recommendations for further enhancements to the guest experience.
Analyzing A/B and Multivariate tests, communicating results and providing recommendations.
Creating PowerPoint presentations that provide market and consumer insights to other marketing and sales departments.
Advising other marketing functions (App/ website, online/ offline advertising, brand, performance) as the knowledge owner for customer and market data.
Providing actionable overall market and customer insights to address key strategic questions.

Desired Candidate Profile

What you need to have:

Experience in advanced analytic and statistical techniques related multivariate and A/B testing, digital revenue attribution, customer segmentation, and marketing effectiveness
Proficient in marketing research and statistical analysis
Excellent analytical skills and a high degree of business acumen
Strong organizational, communication and presentation skills
Proven ability in handling concurrent projects with attention to detail and accuracy
Deep understanding of Google Analytics and Mixpanel
Experience building and automating management level reporting
Mastery of the following analytical tools: modeling and reporting in Excel/ Access and SQL
Proficiency in Microsoft Office Suite Preferred

What you will do:

Analysing different ad platform (Google Search, GDN, UAC, Video Ads, Facebook, Affiliate Channels) performance metrics
Analyzing external and internal customer data using database queries (SQL, Access), spreadsheet (Excel) models, web analytics tools (Adobe / Omniture), statistical analysis tools, and campaign management software tools.
Evaluating customers’ online behavior and provides insights and recommendations for further enhancements to the guest experience.
Analyzing A/B and Multivariate tests, communicating results and providing recommendations.
Creating PowerPoint presentations that provide market and consumer insights to other marketing and sales departments.
Advising other marketing functions (App/ website, online/ offline advertising, brand, performance) as the knowledge owner for customer and market data.
Providing actionable overall market and customer insights to address key strategic questions.

Desired Candidate Profile

What you need to have:

Experience in advanced analytic and statistical techniques related multivariate and A/B testing, digital revenue attribution, customer segmentation, and marketing effectiveness
Proficient in marketing research and statistical analysis
Excellent analytical skills and a high degree of business acumen
Strong organizational, communication and presentation skills
Proven ability in handling concurrent projects with attention to detail and accuracy
Deep understanding of Google Analytics and Mixpanel
Experience building and automating management level reporting
Mastery of the following analytical tools: modeling and reporting in Excel/ Access and SQL
Proficiency in Microsoft Office Suite Preferred

Performance Marketing Manager - B2B Domain

Disruptive supply chain financing platform

Agency job

via Unnati by Rakhi Gayen

Bangalore

4 - 6 yrs

₹12L - ₹16L / yr

Branding

Public Relations

Our client is India's first invoice discounting marketplace that connects individual and institutional investors with high-growth businesses looking for working capital. Founded in 2015 by IIT Kanpur alumni, this innovative platform enables micro, small and medium-sized enterprises gain access to working capital by selling their unpaid receivables. The investors in turn earn low-risk high returns through a short-term investment.

This new age venture has handled over 8,00,000 invoices, assisting over 5,000 suppliers through 10,000 investors in 36 locations across India. Backed by Sequoia Capital, Prime Venture Partners and Tiger Global Management this fintech startup helps in fast and secured transactions without the hassle of collaterals.

As a Performance Marketing Manager - B2B Domain, you will be responsible for developing and implementing brand strategies, promoting growth and expansion and using a variety of data to drive volume and profitability.

What you will do:

Overseeing and producing from concept to completion, a broad array of digital and/or print branding materials for US
Staying current on market trends and competitive activity and owning the development and messaging of the brand narrative
Functioning as the go-to liaison between US and partners/agencies for PR and branding activities ensuring a clear, unified image for the brand
Developing and executing communications strategies and initiatives to support the company’s vision and marketing strategy
Planning, preparing and distributing original promotional content such as articles, news and press releases, email, blog and social media posts and other updates on behalf of US
Promoting and reporting on corporate milestones and activities such as company goals and projects, new products or services, community service activities and new hires, promotions etc.
Conceptualising content for social media channels from a thought leadership perspective for C-Suite executives/ leadership team
Performing other related duties as required

Candidate Profile:

What you need to have:

Bachelors/Masters' degree in related field
4-6 years of experience in PR, branding or a related field
Excellent verbal and written communication skills
Excellent organisational skills and attention to detail
Prior B2B or startup experience preferred

What you will do:

Overseeing and producing from concept to completion, a broad array of digital and/or print branding materials for US
Staying current on market trends and competitive activity and owning the development and messaging of the brand narrative
Functioning as the go-to liaison between US and partners/agencies for PR and branding activities ensuring a clear, unified image for the brand
Developing and executing communications strategies and initiatives to support the company’s vision and marketing strategy
Planning, preparing and distributing original promotional content such as articles, news and press releases, email, blog and social media posts and other updates on behalf of US
Promoting and reporting on corporate milestones and activities such as company goals and projects, new products or services, community service activities and new hires, promotions etc.
Conceptualising content for social media channels from a thought leadership perspective for C-Suite executives/ leadership team
Performing other related duties as required

Candidate Profile:

What you need to have:

Bachelors/Masters' degree in related field
4-6 years of experience in PR, branding or a related field
Excellent verbal and written communication skills
Excellent organisational skills and attention to detail
Prior B2B or startup experience preferred

Node JS Developer

at Digixhub

2 recruiters

Posted by Hema latha

Mumbai

1.5 - 4 yrs

₹25L - ₹65L / yr

NodeJS (Node.js)

MongoDB

Mongoose

Express

Roles and Responsibilities

Strong proficiency with JavaScript
Knowledge of Node.js , react js and frameworks available for it.
Understanding the nature of asynchronous programming and its quirks and workarounds
Good understanding of server-side templating languages
Good understanding of server-side CSS preprocessors
Basic understanding of front-end technologies, such as HTML5, and CSS3
Understanding accessibility and security compliance
User authentication and authorization between multiple systems, servers, and environments
Integration of multiple data sources and databases into one system
Understanding fundamental design principles behind a scalable application
Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.

Knowledge on Blockchain development is added advantage.
Previous Experience in .Net or PHP is a Plus

Experience : 1.5 to 4 years

Location : Mumbai / work from home for other Locations

Immediate joiner
*Candidate has knowledge of typescript will be most preferrable.*

Knowledge on Blockchain development is added advantage.
Previous Experience in .Net or PHP is a Plus

Experience : 1.5 to 4 years

Location : Mumbai / work from home for other Locations

Immediate joiner
*Candidate has knowledge of typescript will be most preferrable.*

Ionic Developer

Electric vehicle charging infrastructure solutions.( SC1)

Agency job

via Multi Recruit by Ravish E

Bengaluru (Bangalore)

3 - 5 yrs

₹8L - ₹10L / yr

Ionic

TypeScript

IONIC 4 Or 5

Angular

Capacitor

Developing Hybrid Mobile Apps using IONIC 4 or 5 + ANGULAR + Typescript & CAPACITOR
Independently compile and deploy apps - both on Android & Apple platforms
With Plugins such as Google Maps, Payment Gateways, Push Notifications, QR Codes, WiFi, NFC, etc is good to have
Optimize for multi-device iPhone, iPad, Tablet & Smartphones
Experience in HTML5, CSS3, & JavaScript
Good understanding of REST APIs & JSON

Good To Have

Be able to work in cross-functional teams
Write high-quality code as per industry standards and best practices
Test the code for quality assurance, debug identified bugs and resolve issues
Support in building, deploying, and maintenance of products and services
Documenting product service progress, status, and manuals
Participate in team meetings and planning & review sessions

Developing Hybrid Mobile Apps using IONIC 4 or 5 + ANGULAR + Typescript & CAPACITOR
Independently compile and deploy apps - both on Android & Apple platforms
With Plugins such as Google Maps, Payment Gateways, Push Notifications, QR Codes, WiFi, NFC, etc is good to have
Optimize for multi-device iPhone, iPad, Tablet & Smartphones
Experience in HTML5, CSS3, & JavaScript
Good understanding of REST APIs & JSON

Good To Have

Be able to work in cross-functional teams
Write high-quality code as per industry standards and best practices
Test the code for quality assurance, debug identified bugs and resolve issues
Support in building, deploying, and maintenance of products and services
Documenting product service progress, status, and manuals
Participate in team meetings and planning & review sessions

elearning creative content writer

at Integrity Matters

1 recruiter

Posted by Bhumija S

Mumbai

1 - 4 yrs

₹3L - ₹4L / yr

Creative Writing

Storyboarding

English Proficiency

Content Writing

Content Strategy

+1 more

We are looking for intelligent, quality conscious, self-motivated individuals with a flair for writing. Creation of e-learning courses requires understanding the topic, conceptualizing, writing a script, storyboarding, and giving form to your concepts using rapid authoring tools. Requirements: 1. Impeccable spoken and written English and comprehension 2. Ability to research and understand diverse topics 3. Ability to apply creativity in communicating difficult concepts in easy and highly engaging manner 4. Comfort with learning to use new software as an end-user. Training will be provided 5. Self-motivated and requiring minimum supervision 6. Prior hands on experience in developing elearning artifacts is desirable but not required if you are a fast learner Responsibilities: 7. Independently manage and successfully deliver e-learning content development projects within the constraints of time and quality 8. Coordinate between external SMEs, clients and internal team members 9. Communicate with corporate whistle-blowers, as required Timings: We are currently hiring in the afternoon shift - from 1:00 pm to 10:00 pm

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