We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.
● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.
● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
Location: Indiranagar Bangalore
Shubham Vishwakarma
Full Stack Developer - Averlon
About Incruiter
About
Interview as a Service and AI Video Interview Software help companies streamline hiring process. Save 80% cost, 4x faster and ensure top candidate quality.
Connect with the team
Company social profiles
Similar jobs
Java
Spring Boot- Strong knowhow of data-structures and algorithms.
- Strong core server-side technologies experience (Java/ other)
- Knowledge of Android is a huge plus.
- Strong understanding of OO/ design and good software development practices.
- Strong database skills and good knowhow of databases.
- Exposure to configuration management, testing, deployment.
- Hands on development across technologies
Role - SEO Specialist
We are looking for an experienced and knowledgeable SEO Specialist/Manager to
join our Marketing team! As an SEO Specialist/Manager you will be responsible for
planning, implementing, and managing our SEO strategy. As our online presence is
extremely important for the business's success, your position will play a critical role
in driving our organic growth and success.
SEO Specialist/Manager duties and responsibilities
• Plan, develop and implement our SEO strategy
• Work towards organic search optimization and increasing organic traffic.
• Regularly perform thorough keywords research
• Identify key SEO KPIs
• Monitor redirects, click rate, bounce rate, and other KPIs
• Prepare and present reports regularly
• Identify problems and deficiencies and implement solutions in a timely
manner
• Suggest improvements in process and productivity optimization
• Collaborate with web developers and marketing team
• Stay up to date with the latest SEO and digital marketing latest trends and
best practices
SEO Specialist/Manager requirements and qualifications
• 3+ years of experience in SEO
• Proven success in SEO
• Familiarity with HTML, CSS, JavaScript
• Knowledge of web analytics tools including Moz, Semrush, Google Analytics,
etc.
• In-depth knowledge of research principles and methods and experience in
analyzing data
• Sense of ownership and pride in your performance and its impact on the
company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
React.js
Javascript
HTML/CSSWe are looking for passionate, self-driven Engineers who are best at what they do and truly believe anything is possible, someone who likes to discuss and explore new ideas and enjoys working with others to design and create great market defining features and products. We want team members who want to do more than just code, we want a dreamer, a creator, someone who likes to discuss new ideas everyday.
What we are looking for:
● Experience in design and implementation of low-latency, high availability, high performance web applications
● High levels of technical acumen
● Experienced in front end web development using React.js
● Experience in Data visualization
● Good knowledge of user experience best practices
● Understand lean approach with frequent releases and focussed on getting MVPs into market as early as possible to increase feedback
Must have
● Knowledge of:
○ Javascript, jQuery, Object Oriented design and Javascript design patterns
● Familiarity with:
○ Modern web deployment tools - e.g. babel, webpack, gulp, grunt
○ Javascript package management tools - e.g. npm, bower
○ Javascript frameworks - e.g. react, redux, mobx
○ Javascript testing frameworks & tools - e.g. jasmine, mocha, karma
● Understanding of internet and web technologies such as HTTP
● Experience building data visualization dashboards particularly highCharts and D3
● Strong unit test and debugging skills
● Proficient understanding of code versioning tools such as git
.NET
C#user experience (UX). We are a trusted partner for innovative digital
maintenance and service solutions for global and regional customers in
Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now
Specialist and Click partner (by Salesforce), we offer consulting services,
software development, quality assurance services and system
integration based on standard components and products, as well as
support & application management. By implementing best-practice
solutions while optimizing their processes we help our customers to be
successful in tomorrow's world.
Desired Skillset:
- Design and Develop Libraries for React Native for Windows 10
- Strong analytical skills - ability to turn business requirements into technical concepts and code
- Should have strong DotNET knowledge with additional expertise on Interface, enhancement
- Working with a ticket tool like Jira
- Experience with SCRUM/Agile Development
- Experience with SAP Mobile Platform, SAP Gateway, WPM, MVVM is a plus
- Experience with Windows 10 SDK is must
JavaSpring Bootexp - 3+years
Location - Pune , Bangalore and Trivandrum
Job description -
- Experience of Core Java, REST-API and Micro-Services development,
- Experience of Spring boot framework
- Strong Object-oriented concepts, Design Patterns
- Experience of SQL/NoSQL
- Well versed with Cloud Development technologies and Microservices architecture.
- CICD pipeline understanding, CICD tools such as Jenkin, Github etc.
- Experience designing data flows e.g. streaming, batch processing, parallel execution (Kafka, Kinesis, etc.)
React Native
Redux/FluxJob Description:
We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities:
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Transition existing React web apps to React Native
Qualification:
- Good knowledge about React/React Native
- Should be aware about state management library Redux
- Must have knowledge of es6+
- Ability to write well-documented, clean JavaScript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like XCode, Gradle
- Good to have knowledge about writing test cases
- Good to have knowledge about typescript
- Preferred if there is at least one app on play store
Benefits: Work from home
Experience: 2 – 4 years (Preferred)
Executive/ Senior Executive - Recruitment, Pelatro Solutions Pvt Ltd, Bangalore
https://www.naukri.com/jobs-in-bangalore">Bangalore/Bengaluru (Kammanahalli)
Job description
We are Hiring for Senior Executive - Recruitment for Pelatro Solutions Pvt Ltd, Bangalore
Roles and Responsibilities -
- Understanding JD/Requirement from the Hiring Managers.
- End to End Recruitment, Vendor Management, Campus Hiring etc
- Closing Positions within TAT
- Salary Negotiations, Offer Release
- Candidate Connects/Engagement from Offer to Joining
- Coming up with various strategies wrt hiring and reducing No Shows
- Team handling, Database and reporting
- Handling Employee Referrals
- Proper Job advertising, Job postings, Careers page etc.
- A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.
Desired Candidate Profile
- This role requires min 1 to 7 years of recruitment exp. Having demonstrated passive and some niche recruiting domain expertise .
- Strong oral and written communication skills. Reports & Dashboards
- Aware of industry landscape and market trends to bring new ideas to clients and team.
- Use highly engaging messaging techniques to improve passive talent conversion
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs. Established project management skills. Talent Mapping & Headhunting.
- Team player, drive execution at self and Team level.
- Build reputation as being reliable TA partner and of having strong business ethics.
Swift
Objective C
iOS App DevelopmentHello Greetings!!!
We are looking for "IOS Developer " for Goregaon (Mumbai)/ Lucknow location.
Experience: 3-7 Years
Notice Period: up to 30 days
Location: Goregaon (Mumbai)/ Lucknow
Responsibilities and Deliverables:
- 3-7 Years of experience.
- Development experience in React Native, Objective C, Swift.
- Hands-on experience in COCOA Framework, XCode 3.1, Interface Builder, iOS SDK 3.0 and above.
- Good understanding of Native APP iOS design theme & guidelines for smartphone/tablets.
- Experience in calling web services integration (SOAP, REST, JSON, XML) & Basic client - Server architecture understanding.
- Knowledge of SQLite, Web Services, HTML5, CSS3, JavaScript and working experience in SQL
- Experience with third-party libraries and APIs like Facebook, Google+ etc.
- Good knowledge and experience on payment gateway.
- Experience in building and publishing apps in app stores.
- Should have good communication skills.
Please provide the following details:
- Present CTC
- Expected CTC
- Notice Period
| Job Description |
|
|
|
Title: Business Analyst
Reporting to : Project Manager
Work Location: Coimbatore, TN
Summary:
As a Business Analyst, he/she will be working as a member of product development team who analyzes the business domain, documents its processes and systems, outlines business requirements, and matches a software business model with the software being built. You will be bridging the gap between stakeholders and the development team, interpreting business requirements into understandable development tasks to match a final software product with the expected business value.
Responsibilities:
1.Researching business problems and clarifying business ideas
2.Deciding on the expected business value
3.Drafting non-functional requirements
4.Preparing functional requirements
5.Formulating the main backlog
6.Handling Deliverables
7.Handling Elaboration phase
8.Involved in Story mapping, establishing acceptance criteria, prioritizing backlog items during solution design phase
9.In development phase, will be involved in setting up preparation activities, planning and tracking the development process and activities
10.Gathering and processing feedback from customer and users, formulating the next backlog during maintenance phase
11.Validating requirements and standardizing the software development process
Qualification:
1.Any UG or PG degree preferably a technical degree
2.Minimum 4 (four) years of relevant work experience as a Business Analyst in a software development environment
3.Should be an analytical thinker, strong decision-maker, problem-solver, documentation and visualization master
4.Should possess expert knowledge and experience in Project management tools, documentation tools and modeling tools
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon