
We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.
● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.
● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
Location: Indiranagar Bangalore

Similar jobs
- Proven 5+ years of experience as a Backend Developer or similar role.
- Strong proficiency in Java programming language (Java 8+ preferred).
- Experience with Spring Framework (Spring Boot, Spring REST).
- Proficiency in ORM frameworks such as Hibernate.
- Familiarity with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB).
- Familiarity with microservices architecture.
- Experience with RESTful API development and integration.
- Understanding of software design principles and best practices.
- Exp in AWS Must


About Cognida.ai:
Our Purpose is to boost your competitive advantage using AI and Analytics.
We Deliver tangible business impact with data-driven insights powered by AI. Drive revenue growth, increase profitability and improve operational efficiencies.
We Are technologists with keen business acumen - Forever curious, always on the front lines of technological advancements. Applying our latest learnings, and tools to solve your everyday business challenges.
We Believe the power of AI should not be the exclusive preserve of the few. Every business, regardless of its size or sector deserves the opportunity to harness the power of AI to make better decisions and drive business value.
We See a world where our AI and Analytics solutions democratise decision intelligence for all businesses. With Cognida.ai, our motto is ‘No enterprise left behind’.
Position: Python Fullstack Architect
Location: Hyderabad
Job Summary
We’re seeking a seasoned Python Fullstack Architect with 15+ years of experience to lead solution design, mentor teams, and drive technical excellence across projects. You'll work closely with stakeholders, contribute to architecture governance, and integrate modern technologies across the stack.
Key Responsibilities
- Design and review Python-based fullstack solution architectures.
- Guide development teams on best practices, modern frameworks, and cloud-native patterns.
- Engage with clients to translate business needs into scalable technical solutions.
- Stay current with tech trends and contribute to internal innovation initiatives.
Required Skills
- Strong expertise in Python (Django/Flask/FastAPI) and frontend frameworks (React, Angular, etc.).
- Cloud experience (AWS, Azure, or GCP) and DevOps/CI-CD setup.
- Familiarity with enterprise tools: RabbitMQ, Kafka, OAuth2, PostgreSQL, MongoDB.
- Solid understanding of microservices, API design, batch/stream processing.
- Strong leadership, mentoring, and architectural problem-solving skills.


We are looking for a MEAN Stack developer to join our Technology team. As a full-stack developer, you will work closely with our Technical Architectural members to develop microservices that focus on the educational needs of Parents and Students globally. If you have excellent programming skills and a passion for developing applications from scratch, we would like to meet you. Working at Early Steps Academy is one of the best opportunities to get first-hand experience in an early-stage startup, explore different domains, and achieve your career goals.
Qualifications:
- A minimum of 3 years of relevant experience.
- Strong programming skills in Javascript/Typescript with Object-oriented design.
- Hands-on expertise in building reusable components and independently publishable packages.
- Strong experience in HTML, Angular(2+)/React, ExpressJS, MongoDB, NodeJS, and CSS frameworks.
- Practitioner of IaC (AWS), CI/CD, and Containerization(Docker).
- Accessibility, Server Side Rendering, Pre-rendering, Serverless, and Agile.
- Ability to adapt quickly to a new direction.


A small description about the Company.
It is an Account Engagement Platform which helps B2B organizations to achieve predictable revenue growth by putting the power of AI, big data, and machine learning behind every member of the revenue team.
Looking for PYTHON DEVELOPER.
Job Description:
The Purchase Manager will lead and oversee the procurement process for our real estate and construction projects. The ideal candidate should possess 8-15 years of procurement experience, with a strong focus on the construction and materials industry. We offer a competitive salary reflective of industry standards.
Responsibilities:
Procurement Planning:
· Collaborate with project managers to comprehend procurement requirements.
· Gain a thorough understanding of the requirements and technical requirements of the product or service.
· Develop procurement plans for timely and cost-effective material, equipment, and service procurement.
· Conduct market research to identify potential suppliers and maintain a robust supplier database.
Supplier Management:
· Evaluate suppliers based on quality, reliability, and cost-effectiveness.
· Negotiate and manage supplier contracts.
· Monitor supplier performance, resolving any issues promptly.
· Cultivate strong relationships with suppliers for material and service availability.
· Updating of supplier database with the latest entrants and the evolving technologies relevant to the industry
Purchase Order Management:
· Review and convert purchase requisitions into accurate and complete purchase orders.
· Monitor and track purchase orders to ensure on-time delivery.
· Coordinate with project teams and suppliers to resolve delivery or quality issues.
Cost Management:
· Analyze market trends, prices, and supplier performance for cost-saving opportunities.
· Implement cost control measures without compromising quality.
· Conduct periodic audits for compliance with procurement policies.
· Analyze every material or product to ensure the pricing is appropriate for the product procured.
Inventory Management:
· Manage inventory levels for optimal stock availability.
· Coordinate with warehouse and project teams to track and reconcile inventory.
· Implement inventory control measures to minimize stock-outs and excess inventory.
Compliance and Documentation:
· Ensure compliance with company policies, procurement regulations, and applicable laws.
· Maintain accurate procurement records and documentation.
· Prepare reports and provide updates on procurement activities to management.
Qualifications:
· 8 - 15 years of procurement experience in the real estate or construction industry.
· Residential purchase experience is essential.
· Strong Proficiency in MS Office (Excel, Word).
· Experience in preparing MIS reports as per management requirements.
· Strong knowledge of procurement processes, vendor management, and supply chain management.
· Excellent negotiation and communication skills.
· Proficient in procurement software (ERP) and other relevant tools.
· BE, BTech or Master's degree in Business Administration, Supply Chain Management, or a related field (preferred).
· Good Analytical skills to review the quotations and understand the intricacies.
· Financial acumen to grasp the impact of procurement decisions on the overall budget.
· Strategic thinking to develop and implement cost-effective procurement plans that align with the organization's goals.
· Maintaining ethical standards in procurement practices ensures transparency, fairness, and integrity, which is crucial for long-term success and cost management.
· Being adaptable to changes in the market, industry regulations, or organizational priorities allows for agility in adjusting procurement strategies for optimal cost management.
· Good understanding on National Building Code (NBC) of construction
-Generating sales of business Loan Product
.-Sourcing business through open market through different channels
.-Present loan options and terms to customers, explaining features, benefits, and eligibility criteria.
-Provide accurate and comprehensive information on interest rates, repayment terms, and associated fees
.-Implement & develop sales activities to achieve target.-Responsibilities include the development, preparation and promotion business loan programs.
-Develop and maintain strong relationship with the clients for repeat business or referrals
.-Aligning with the marketing team on ground lead generation activities for Sales.
Personality fit
Looking to hire a Backend developer, who wakes up every day with the zeal of learning something new - a mind that is always curious. Not only this, he should be proud to have a good experience on algorithms and understand his technology at the atomic level.
Preliminary requirements for the role
- Should understand the architecture of Node Js language, and must have had at least 1 year of solid experience in writing robust code in this language.
- Should be well versed with basic algorithms on ( array, Linked list, stack, queue)- Yes, we do ask questions associated with time and space complexity for the above-mentioned algorithms
- Thorough understanding of MySQL, in that, creating all types of joins ( inner, outer, left, and right) on multiple tables, views, and triggers are a piece of cake for you.
- Further, you should have a decent understanding of database designs so that you can make quick decisions about normalization, inclusion/exclusion of foreign keys, etc
- Should have a decent understanding of code repository tool such as GitHub
- Should be well versed with the basics of AWS ( understanding of cloud architecture would be a plus)
- Should be aware of the commonly used encryption techniques such as JWT, API encryption, Token management, etc
- Exposure to working in E-commerce related applications as well as in a startup environment would be an add on.


We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for a client based out of the US.
Role
We are looking for a React Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using React best practices. As a React Developer, you will implement a complete user interface in the form of a mobile / desktop web app & handle its integration with back-end.
Responsibilities
- Develop user interfaces for modern rich internet applications with the latest Front End Technologies
- Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
- Writing tested and documented JavaScript, HTML and CSS
- Make design and technical decisions for React JS and React Native projects
- Develop application code and unit tests in React Native.
- Ensuring high performance
Qualifications
- BSc/BE/BTech in Computer Science, Engineering, or a related field
- 4+ years of experience with React and React Native
Good working knowledge of Firebase - Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript DOM manipulation Techniques
- Experience with RESTful services
- Experience in JavaScript build tools like grunt or gulp
- Hands-on and implements complex React JS and React Native modules
- Able to implement automated testing platforms and unit tests
- Understanding of fundamental design principles behind a scalable application
- Proficient understanding of code versioning tools (Git)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills

and the users. One will implement visual elements and their behaviors with user interactions.
You will work closely with both front-end and back-end web developers to build all client-side
logic. You will also be taking an active role on both sides, and defining how the application looks
and functions.
Must-Have:
● Strong proficiency with JavaScript.
● Hands-on experience with HTML5, CSS3, and Bootstrap.
● Good in understanding the nature of asynchronous programming, its quirks, and
workarounds.
● Development experience designing object-oriented JavaScript.
● Good with optimizing output to match the specific platform and understanding
differences between multiple delivery platforms, such as mobile or desktop.
Good to have:
● Good understanding of code versioning tools, i.e. Git.
● Understanding accessibility and security compliance.
● Knowledge of MySQL.
Responsibilities:
● Develop new user-facing features
● Build reusable code and libraries for future use
● Ensure the technical feasibility of UI/UX designs
● Optimize applications for maximum speed and scalability
● Validate all the user inputs before submitting to back-end services.
● Collaborate with other team members and stakeholders.

