
We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.
Roles and Responsibilities:
● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.
● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.
● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.
● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.
● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.
● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.
● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.
● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.
● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.
● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.
● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.
● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.
● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.
Location: Indiranagar Bangalore

Similar jobs
Job Description
- Design technical specifications for RPA (Blue Prism) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
- Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
- Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
- Complies with and helps to enforce design and coding standards, policies and procedures.
- Ensures documentation is well maintained.
- Ensures quality of coded components by performing thorough unit testing.
- Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
- Reports status, issues and risks to tech leads on a regular basis
- Improves skills in automation products by completing automation certification.
- Mentors junior developers and performs code reviews for quality control.
Qualifications
Bachelor degree in Engineering / Computer Science
Additional Information
- 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).
- Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
- Understands development methodology and lifecycle
- Should be trained on RPA tools (Blue Prism).
- Self-motivated, team player, action and results oriented.
- Well organized, good communication and reporting skills.
- Tele Marketing Executives:
Responsibilities:
- Reach out to potential clients via phone calls to introduce our services.
- Schedule appointments or follow-ups for the sales team.
- Maintain accurate records of calls and customer details.
Requirements:
- Strong communication skills with a pleasant telephone manner.
- Previous experience in telemarketing or customer service preferred.
- Goal-oriented and self-motivated.
- Ability to handle rejection positively and persistently.
Murf AI is a fast-growing Series A-funded startup backed by Elevation Capital and Matrix Partners India. Founded in 2020 by alumni of IIT Kharagpur, we have served 2 Mn+ voice-over projects through our core product, the Murf Studio, which now caters to customers in 100+ countries.
We are working on simplifying voice audio and making high-quality voiceovers accessible to everyone, using artificial intelligence. Murf helps users create lifelike voiceovers in a matter of minutes, without the need for any recording equipment. (https://murf.ai/).
Some interesting facts about Murf AI:
Customers in 100+ countries
1Mn+ registered users
7X growth in revenue in the last 12 months
120+ voices in 20+ languages offered by Murf Studio
Job Description
We are looking for a React.js developer who has a good knowledge of modern (ES6+) Javascript to build the next generation of Murf AI Studio’s frontend. You would be responsible for building a feature packed cloud based tool for generating and editing synthetic media. You will build user-facing components and implement them with different workflows and toolchests like Redux and Flux. Your primary focus will be to develop a stable, robust, aesthetic and maintainable product. You also need a good understanding of the toolchain of modern web development including packers and transpilers and apply these pragmatically to achieve high quality deliverables.
Responsibilities
- Create new features or parts of applications, with a natural ability to deliver on short timelines.
- Develop components and libraries that are reusable and future-proof
- Confident in using UI/UX designs or wireframes to create the respective code and the application
- Use your knowledge on React.js and its lifecycle to maximise components performance across different devices and browsers
- Work with design and content teams, to improve customer facing landing and resource pages.
Required Skills & Qualifications
- 1-3 years of experience in building complex react based applications
- Bachelor's degree in CS or similar fields
- Deep understanding of React.js and its fundamentals, ideally including modern features like hooks
- Excellent understanding of Javascript including the OOP concept and how shadow DOM and DOM work
- Experience with widely used React.js state managers like Flux, Redux, Thunks or Sagas
- Knowing modern ECMAScript
- Experience with data structure libraries like Immutable.js
- Knowledge of RESTful APIs
- Familiarity with modern front-end build pipelines and tools like Webpack, Babel, NPM etc.
- Knowledge of the overall browser rendering behaviour and measuring and optimising performance
- Strong hands-on experience with source code management systems like Git
- Understanding of what the business / stakeholders need and transfer that into your project
Extra Awesome
- Animation skills using CSS/SVG/JS
- Experience with AWS technologies such as Cloudfront, Lambda, S3.
- Understanding of authorisation mechanisms like OAuth, JSON Web Token
- Understanding of on-site Technical SEO and accessibility concepts
Job Description:-
Job Title: Accounts & Audit Executive
Experience: 4 to 5 years
Qualification: Graduate / Post Graduate
Gender - Male
Working days:- 5
Location: Mumbai (Andheri West)
Roles and responsibilities:-
Understanding internal audits to ensure the company meets its financial, operational and compliance objective.
Initiating improvements to the Financial Control and Auditing process.
Acquire, analyze and evaluate accounting documentation, data’s & reports.
Prepare and present reports that reflect audit results and document process.
Identify loopholes and suggest appropriate risk management activities.
Maintain open communication with management committee.
Conduct follow up audits.
Desire Skills:-
Bachelor's degree in Accounting, Finance, or related field.
Experience in Accounting and Audit
Experience in finalization of accounts
Experience in payroll audit
Knowledge and expertise in Ind AS, IFRS, Accounting and Audit Standards
Minimum 3 years of experience is needed.
Strong interpersonal skills, critical thinking skills, and time management skills.
Proficient verbal and written communication skills.
UI/UX Designer - Magician
No Bad Designs No Dementors Only Magicians���
We believe there are few levers as powerful as design by which we can impact a product, a company or the world. We’re looking for a sorcerer extraordinaire who can ‘swish and flick’ their wand and create innovative designs.
What you’ll do:
- You will lead the design team, develop and conceptualize a comprehensive design strategy in collaboration with product managers and designers for the app.and play a major part in strengthening the design centered culture in the company.
- Produce high-quality and innovative design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
- Identify and troubleshoot design problems across the app and come up with solutions using user-centric critical analysis.
Ideal candidate:
- 3+ years of experience in ui/ux design in product-first companies and have a strong portfolio and have expertise with design tools (e.g. Sketch, Figma, Illustrator, After Effects) to produce wireframes, high fidelity mockups and illustrations with attention to detail.
- You have a strong passion for designing innovative designs and setting the new bar for the design ecosystem
- You've weathered release cycles and know what details matter at each stage, how to motivate engineers to get the fit and finish right, how to translate insights from user studies into meaningful action, and what's most likely to go afoul at each stage. You can share several shining examples of real work you've shipped, and what you learned along the way.
- With the support of product managers and engineers, collect and analyze user demands.
- To show design concepts, use storyboards, process flows, and sitemaps.
- Menus, tabs, and widgets are examples of visual user interface components.
- Make page navigation buttons and search fields.
- Make UI mockups and prototypes that demonstrate how websites function and look.
- Create original graphic designs (e.g. images, sketches, and tables)
- Internal teams and significant stakeholders should be given rough draughts to review.
- Identify and fix user experience issues (e.g. responsiveness)
- Make layout adjustments based on user input. Follow the requirements for typeface, color, and image style.
- High-performance reusable components and future-proof front-end frameworks.
- Create new user-facing features as well as reusable code.
- Write efficient, performant code to achieve optimal web application performance and scalability.
- Identify design flaws and provide attractive remedies.
- Assuring software compatibility and responsiveness across a range of screen resolutions.
- To reach your objectives, collaborate with product managers and designers.
An experienced Social Media Marketing Manager who can develop, implement, track and optimize our digital marketing campaigns across all digital channels.
Responsibilities
- Design product and brand posts with the help of creative team
- Collaborates with the team on upcoming campaigns determining best platforms, target audience, and creative strategies to implement.
- Monitor ads during the campaign period, weekly digital reporting, end of campaign reporting.
- Manage Influencer campaigns according to create both brand and product awareness. From reaching out to influencers to ensuring content creation and completion of collaboration.
- Responsible for daily posting on various social platforms and staying responsive to audience through comments and messages.
- Planning weekly/monthly social calendars according to the products and campaigns.
- Guiding design team for the visuals with references as per the need.
An Ideal Ambrane Ally
She/he should have strong grasp of social media dashboards and other marketing tools to be able to lead and own digital marketing campaigns. She/he will be working closely with the design, product and ecommerce team to conceptualize campaigns in order to get expected results.
- 3-4 years of experience in social media management
- Core Knowledge of running ads on social platforms (Instagram, facebook, Linked in, Youtube)
- Able allocate monthly budgets in Lakhs throughout platforms according to the requirement.
- Have proven experience in influencer marketing through direct reach and agency
- Strong communication skills and a supportive team player
- Staying up to date with current design and social trends would be a plus
Role:
- Developing a good understanding of the solutions which Company delivers, and how these link to Company’s overall strategy.
- Making suggestions towards shaping the strategy for a feature and engineering design.
- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.
- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
- Acting as the Lead Engineer on a project. Helps ensure others follow Company processes, such as release and version control.
- An active member of the team, through useful contributions to projects and in team meetings.
- Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.
Requirements:
- Acquired strong proven professional programming experience.
- Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.
- Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS
- Proven track record and expert in one of the field - DevOps/Frontend/Backend
- Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go
- Experience with at least one of the Database systems - RDBMS and NoSQL
- Ability to document requirements and specifications.
- A naturally inquisitive and problem-solving mindset.
- Strong experience in using AGILE or SCRUM techniques to build quality software.
- Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro
JOB DESCRIPTION
• Client acquisition and business development by direct/indirect sales.
• Offer customised portfolio solutions to clients based on their risk/ return and liquidity profile.
• Maximise revenue generation and lead closures by using social and public media marketing campaigns.
• Strong client focus including pre and post sales services for long term wealth retention.
• Meet and advise clients on real estate.
• Transaction management and deal closure from sourcing to ROI generation.
• Develop Square Yards as a brand by ensuring service standards in line with company policies.
• Attractive incentives, mobility across regions (global), fast track growth and equity ownership for superior performers.










