We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
Similar jobs
About LambdaTest
We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to the cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross-platform compatibility testing.
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.
Our Vision
We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.
What You'll Do
- Ability to create tools, microsite, DevOps, and technical solutions for testing.
- Experience in Object-Oriented Analysis, Design(OOAD), and development of software using UML Methodology, good knowledge of J2EE design patterns and Core Java design patterns.
- Analyze test logs; create test reports, co-ordinate with stakeholders
- Experience in web application and device test automation using Selenium, Robotium, Appium, or any equivalent tool/s.
- Strong experience with Agile development incorporating Continuous Integration and Continuous Delivery, utilizing technologies such as GIT, Maven, Jenkins, Chef, Sonar, PowerMock.
- Design and build scalable automated test frameworks and test suites working across technologies.
- Debugging of any issue faced.
- GoLang, Docker, Kubernetes experience is good to have
- Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation
- Experience working closely with development and business teams to communicate impacts and to understand business requirements
What you should have
- A Bachelor's or Master's degree with 2 – 6 years of experience as a Developer or SDET.
- Comfortable communicating cross-functionally and across management levels in formal and informal settings.
- Ability to effectively articulate technical challenges and solutions.
- Shows creativity and initiative to improve product coverage and effectiveness.
- Ability to work in teams.
- Deal well with ambiguous/undefined problems; ability to think abstractly.
- Go-getter attitude.
Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.
- Design and implementation of the overall web architecture.
- Flawless implementation of our approved user interface.
- Design and deployment of our database used in online and offline executions and construction of our REST API.
- Integrating with third-party APIs and existing frameworks.
- Design and implementation of continuous integration and deployment.
- Providing improvements to the product being supported.
- Actively participated in release and sprint planning, artifact creation, sprint testing, regression testing, demonstrations, retrospectives, and solution releases.
- Developing and adhering to best practices for developing applications and continuously contributing to team performance improvement and collaboration.
- Design, code, test, debug, maintain, and document programs.
- Writing unit tests to continually improve the quality of our ability to introduce features at a rapid pace.
- Programming, updating, and managing server-side code.
- Working closely with other developers to maintain structured code.
- Continuously improve the tribe’s services to achieve technical excellence and pay off the technical debt over time.
Skills
- At least 3 years of experience with: Relevant back-end programming
- in NodeJS, ReactJS, ExpressJS, JavaScript
- Database design and management, including being up on the latest practices and associated versions.
- Server management and deployment for the relevant environment
- Familiarity with a relevant and globally supported framework—both front-end and back-end.
- Ideally, familiarity with CSS pre-processors, bundlers, and associated languages/syntaxes/libraries
- Thorough understanding of user experience and possibly even product strategy.
- Experience implementing testing platforms and unit tests
- Proficiency with Git
- Experience with agile and/or DevOps processes and tools (e.g., JIRA,) Ability to translate software requirements into working and maintainable solutions within the existing application frameworks.
- Excellent knowledge of relational databases. Excellent skills in DB schema design.
Rejolut is one of the award-winning fastest-growing emerging tech company which is working on leading technology like Blockchian, ML & AI, Complex mobile & web apps, IoT etc.
The ideal candidate will be responsible for developing highly scalable and secure code.
Responsibilities:-
-Able to take the Extreme Ownership of modules/product/projects
-Can handle calls with the client & customer to know their feedback
-Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Maintain product roadmap, release schedules, and architectural standards that ensure alignment with business objectives.
- Manage, Mentor, and coach a team of 6 -9 front-end engineers
- Build fast and efficient next-generation web applications
- Implement new features and optimize existing ones
- Collaborate with Designers to iterate on the design
- Work closely with Backend Engineers to integrate APIs and other services
- Find and address performance issues
- Identify and communicate front-end best practices
- Desire to learn and mentor the new joiners with the latest framework like svelte, vue etc
Desired Candidate Profile:
- 3-7 years of experience in software development with a focus on front-end- prior experience managing a team of at least 3 engineers
- Familiarity with server-side MVC web frameworks
- Solid understanding of JavaScript, libraries and tooling
- Excellent knowledge of Angular & React
- Strong grasp of HTML, CSS, and related web technologies
- Strong Computer Science fundamentals
- Awareness of cross-browser compatibility issues and performance considerations
- Demonstrated design and UX sensibilities
- Excellent knowledge of Relational Databases and SQL
- Strong problem-solving skills
Culture
- Fast-paced, intellectually stimulating, steep learning, and growth
- Close-knit, hardworking, supportive colleagues
- Challenging work
- Flat organization with no hierarchy
- If you like problem-solving, and love the latest technology, there are very few better places
How we are different
-We are a young and dynamic team who are obsessed with solving the business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to the business problem rather than technology
Why join us
-We provide a huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company ho are pretty much hands-on and have earlier built the Consumer application which is downloaded millions of time and are in a leadership position in companies like Samsung, Purplle, Loyalty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry
Looking For Java Backend Developer
Greetings from Skilltasy !!!!
Urgent Requirement…
Job Role – Java Backend Developer
Experience – 6+ year
Work location –Bangalore/ Hyderabad
Notice Period – Immediate to 30 days
Skills -
· Develop enterprise-level applications and features using above mentioned technologies and tools.
· Collaborate with other developers, designers, and stakeholders to deliver highly functional features.
· Deliver on development requests while also setting accurate expectations, adhering to best practices, and creating modular and testable code.
· Adhere to an Agile methodology.
· Consider the user journey to create an intuitive user experience…
Please share profiles to
Unlock endless job opportunities today - Sign up at www.skilltasy.com/signup.
About Kloud9:
Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.
Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.
At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.
Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.
We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.
● Overall 8+ Years of Experience in Web Application development.
● 5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware
● 3+ Years of Designing Middleware using Node JS platform.
● good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.
● Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.
● Good Experience with TDD Driven Development and Automated Unit Testing.
● Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.
● Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and Authentication(JWT/OAUTH).
● Experience supporting and working with cross-functional teams in a dynamic environment.
● Experience working in Agile Scrum Methodology.
● Very good Problem-Solving Skills.
● Very good learner and passion for technology.
● Excellent verbal and written communication skills in English
● Ability to communicate effectively with team members and business stakeholders
Secondary Skill Requirements:
● Experience working with any of Loopback, NestJS, Hapi.JS, Sails.JS, Passport.JS
Why Explore a Career at Kloud9:
With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.
Role And Responsibilities
- Validate vendor invoices and processing vendor payments on time with all required approvals.
- Handle Day to day accounting activities.
- Validate and Process vendor payments on time with all required approvals
- General ledger review
- Apply knowledge of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
- Support Financial & Tax Audits
- Prepare month close reports
- Responsibilities include month end closing activities General accounting and ensure proper monthly/quarterly/annually reconciliations.
- Hand on experience in Intercompany Reconciliation, Balance Sheet Reconciliation and Fixed Assets.
- This position will support the Management in all aspects of financial accounting, reporting systems, procedures, and the policies.
- Audit support internal and external audits.
- Adhere to company accounting policies, US GAAP, and other external requirements.
- Periodical MIS preparation and circulation to team
- Keeping books of account upto date and maintaining invoices and other company documents in an organized manner.
- Maintain fixed asset schedule, bank reconciliations, investment schedule, closing inventory etc.
Required Education and Skills
- B. Com / M. Com with CA or CPA preferred
- Min 1 to 3 years of experience
- Prior experience in General accounting
- Knowledge of financial controls and procedures, GAAP, NetSuite
- Experience working in Finance & Accounts with any ERP environment, typically obtained in 2-3 years
- High integrity, open, communicative & team player
- Strong time management, commitment, and organizational skills
- Previous experience working hands-on in the areas of Taxation, TDS deductions and quarterly e-TDS filing, GST returns filing, PF, PT and Advance tax computation
- Proficiency in Microsoft Office (Excel, Word & Powerpoint)
About Lentra:
Lentra is a new-age, domain-native platform built from the ground up, designed and developed to empower financial institutions with tomorrow’s lending ecosystem, today. With its full-stack, fully digital, secured products and solutions, Lentra is the future of smart, seamless, secure digital lending.
Our solutions cover the Indian lending stack effectively for digital origination by providing capabilities like eKYC, vKYC, eSign, eNACH, etc., besides MultiBureau(R), a comprehensive BRE for faster decisioning and configurable onboarding workflows. Reliability and minimal TATs are the key takeaways from Lentra’s offerings.
Our Marquee Clients including the topmost private banks in India are now future ready and encashing business opportunities. Lentra's zero risk instant lending solution will empower the FIs to leapfrog into the future.
About the Role:
Lentra AI Pvt. Ltd looking for a Senior Software Engineer to contribute to the software development life cycle, from design and development to testing, release and maintenance. Software Developer responsibilities include building web application modules and testing features before release. If you have hands-on experience developing software with agile methodologies and are ready to lead our junior developers, we'd like to meet you. Ultimately, you will create, enhance, deploy and maintain functional, secure and high-quality applications
Responsibilities:
The candidate has to perform the below responsibilities:
- Active contribution in designing, developing, testing, deploying and maintaining software
- Collaborate with the team to develop web services, mobile and web applications
- Write well designed, efficient, secure and performant code
- Follow best practices in design and testing
- Review, test and debug team members code
- Actively contribute in writing and updating documents
Candidate requirements:
- Candidates should have a minimum of 5 year of experience in web based development using these technologies:
- Core Java, SpringMVC, Node.js, ORM
- Working knowledge of relational database and noSQL databases, Caching technologies
- RESTful, SOAP, JSON
- Angular, HTML5, CSS
- Proficient understanding of code versioning tools, such as Git
- Knowledge of Agile Scrum development Methodologies
- Integrate applications with network systems, servers, and databases
- Troubleshoot problems with application development and use
- Excellent conceptual, and critical thinking capabilities
- Self-directed and self-motivated with the ability to take charge or play a supporting role
- Strong understanding of product development
- Clear written and verbal communications skills (English), including presentation
Location & commitments:
- This is a Permanent Opportunity.
- Job Location is Pune
If you have,prior experience in sales/pre-sales/client onboarding/counseling/customer success management,
good analytical and communication skills (English),quick learning ability, adaptability to changing business needs, and willingness to challenge the status quo and achieve business results, we invite you to work with us.
Roles & responsibilities:
1. Seller engagement and on-boarding : To Convert the leads of residential property sellers to active customers
and add unit/s on sale on the platform.
- Tele Counseling the sellers on the difficulties and challenges of the Real Estate sales process as an
- individual owner. Educating them about addressing them and resources they need.
- Educating them about various step-by-step processes, tools, the unique propositions and detailed
- end-to-end, hassle free solutions offered by Settlin.
- Convincing them for free enrollment.
- Ensuring clear understanding of the terms of services and all steps of the on-boarding process.
- Collecting and Updating all data about the unit on sale
- Scheduling/confirming the site visit by the data collection team
- Verifying and approving all uploaded data on the profile
- Study the demography and prices of similar residential properties in the same project, locality and
- surrounding areas from various sources.
- Compare and estimate the right price of the unit.
- Counsel the seller with facts/findings and help them optimize the pricing of their unit/s on sale.
- Maintain all units in the assigned area at optimum pricing.
- Ensure the profiles of all units and projects in the assigned area are complete and up to date.
- Help digital marketing teams in creating content for selected projects.
- Maintaining complete 100% enrollment of all RE availability, on the portal, in the assigned area.
Remuneration
CTC: greater than INR 4.2 Lacs / annum : 4.2 Lacs (fixed) + Monthly Incentives (upto INR 10000 per month)
About Company
Settlin, (founded 2016) has built a simple platform for enabling and executing property transactions and services.
This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every
detail of it. To know more visit https://settlin.in
Linking Spaces Technologies Pvt Ltd, 4th Floor, Gayathri Towers, 1090/N,18th Cross, 3rd Sector, HSR Layout, Bangalore 560102
Mandatory training during probation of 3 months:
The above role needs a proper understanding of our in-house portal, processes, teams, markets, localities,
demographies, various details about type of properties and Real Estate transactions. All selected members will have
to undergo a mandatory training of 3 months minimum and qualify on predefined parameters During this training
period the remuneration will be : CTC: greater than INR 3.6 Lacs / annum : 3.6 Lacs (fixed) + Monthly Incentives
(upto INR 10000). On successful completion of training and probation a confirmation bonus of INR 10,000/- will be
awarded.
Growth And opportunities ahead:
The above role also serves as the only funnel to the following role and beyond. All performing members in the above
team, by default earn the opportunity to move ahead to the following position. The eligibility for following appraisals
is two months of consistent performance at current position (measured in fixed automated indicators in CRM). There
is no time limit on the appraisal cycle and performers easily make it to the next level and beyond, within as less as 3
months, depending upon the vacancies available.
Relationship Manager / Buyer consultation
Responsibilities
Tele Consult incoming Buyers and help them throughout with their property search.
Attending inbound requests and queries on the selected units, scheduling/confirming site-visits with trained
team members from dedicated teams for site visits.
Understanding the requirements of the buyer, updating all details in the portal, suggesting best options,
collecting feedback, reasons of rejection, educating the buyer on facts and RE appreciations, driving a buyer
to a decision.
Moderating the negotiation or forwarding the interested buyer profiles to a team of experts negotiations and
settlements.
CTC: greater than INR 4.8 Lacs / annum : 4.8 Lacs (fixed) + Monthly Incentives (upto INR 25,000 per month)
Other details you should know before Applying:
1. Weekends ( i.e Saturday & Sundays) are working days. They are usually the busiest.
2. No provision of Work from home as per existing policy.It may vary at later stage.
3. First 3 months mandatory probation period with no paid leaves apart from week-offs and company holidays.
4. 6 days/week office, with 1 day week-off on any fixed day of the week.
5. Total 30 days paid leaves in a year.
6. Office hours : 10.00 AM to 6.00 PM (8 hours each work-day).
● Ability to do exploratory analysis: Fetch data from systems and analyze trends.
● Developing customer segmentation models to improve the efficiency of marketing and product
campaigns.
● Establishing mechanisms for cross functional teams to consume customer insights to improve
engagement along the customer life cycle.
● Gather requirements for dashboards from business, marketing and operations stakeholders.
● Preparing internal reports for executive leadership and supporting their decision making.
● Analyse data, derive insights and embed it into Business actions.
● Work with cross functional teams.
Skills Required:
• Data Analytics Visionary.
• Strong in SQL & Excel and good to have experience in Tableau.
• Experience in the field of Data Analysis, Data Visualization.
• Strong in analysing the Data and creating dashboards.
• Strong in communication, presentation and business intelligence.
• Multi-Dimensional, "Growth Hacker" Skill Set with strong sense of ownership for work.
• Aggressive “Take no prisoners” approach.
We are looking for a self-motivated independent thinker who can contribute to our Engineering Team. In this role you will take part in various projects, assessing software quality by designing and implementing software testing processes. You will take ownership of code quality through exploratory and automated tests. You will hunt bugs, identify issues, report them, and see that they’re dealt with.
Core Responsibilities:
- You would have the opportunity to work with a number of leading edge technologies.
- Write test cases to test code using automation frameworks, as well as create and continuously improve our test automation environment.
- Develop & maintain automated test scripts covering functional correctness using Object Oriented programming concepts, for both new features & Regression testing of existing functionality
- Understand software internals, debug code, automate repetitive tasks, and implement new tools and frameworks needed to streamline our QA process
- Work directly with both Software Development Engineers and Product Managers to understand features, review technical implementations, and implement testing strategy.
- Plan, create and manage the overall Quality Planning strategy, design documentation for automation processes
Skills and Expertise:
- Minimum 4 Years’ Experience
- Knowledge and proficiency in the use of various automated tools that are used in the Automated testing procedures. Execute interactive test procedures. Proficient in writing Automation scripts.
- Sound knowledge of programming and/or scripting languages. Java and Java script
- Good knowledge of SQL queries. Practical knowledge of web-based technologies
- Proven experience with Web-application Automation testing, Mobile apps testing.
- Understanding of OO concepts & its application to Automation framework
- Willingness to proactively engage in continuous process improvement
- Ability to communicate clearly with different areas of the business.Clarity of written communication when describing and issue or QA failure
- Experience in working with an Agile Development Methodology like Scrum
- Keen eye for detail and a commitment to excellence
Qualification:
- Bachelor’s degree required in Engineering