We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
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Location - Mohali
Type - Work From Office
Requirements:
- Should have sound knowledge of PHP, MySQL, JQuery & javascript.
- Should know MVC framework Yii/Yii2
- Knowledge of mobile app APIs, JSON, etc.
- Knowledge of version control systems like GIT is a plus.
- Strong analytical and problem-solving skills.
- Troubleshoot and fix any issues relating to PHP programs.
Highlights:
- Working 5 days a week.
- Group Health Insurance for our employees.
- Work with a team of 200+ excellent engineers.
- Extra Compensation for Night Shifts.
- Additional Salary for an extra day spent in the office.
- Lunch buffets for all our employees.
- Yearly and quarterly awards with CASH amount, Dinner coupons, etc
- Team Dinners on Project Completion.
- Festival celebration, month end celebration and much more.
PHP , Yii, Yii2, Laravel, CodeIgniter
A. Key Activities (Critical activities of the job)
- Obtain all the necessary approvals / NOCs from respective departments of Municipal Corporation, METRO, regulatory authorities etc.
- Ensure all requisite No Objection Certificates (NOCs) are in place for necessary approvals within defined timelines.
- Submit all relevant documents and follow up with the various government / regulatory departments of the stage of approval.
- Establish, maintain and enhance working relationships across levels within the concerned government agencies / department.
- Work closely with the Management, Legal and Sales teams to enable closures of the transaction through a structural, legal, and commercial due diligence process.
- Collaborate with engineers, architects, 3D rendering companies etc. to determine the specifications of the project and implement accordingly.
- Work towards any internal premise modifications and execute the same.
Role-
You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Executive will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.
Responsibilities-
- Coordinate with other support functions to develop marketing material
- Define schedules, handle posting on social media
- Keep an eye on the trends, suggest and execute campaigns around them
- Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
- Design, build and maintain social media presence, increase the availability of multiple platforms
- Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
- Brainstorm new and creative growth strategies
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Qualifications-
- BS/MS, BMM degree in marketing or a related field
- Proven working experience of more than 2 years in digital marketing & contribution to B2B sales if any.
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
- Experience with A/B and multivariate experiments.
- Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
- Strong analytical skills and data-driven thinking.
- Up-to-date with the latest trends and best practices in online marketing and measurement.
Experience :- 5 + years
Location :- Bangalore,Hyderabad
• 5 + years of experience in Core Java, , Spring Boot, Microservices (Mandatory skills) + AWS added advantage
Experience building scalable backend systems using REST APIs & NoSQL databases
• Computer Science fundamentals in algorithm design, problem solving
• Awareness of Amazon build tools and processes is a big plus
● B.E/MS in Computer Science or equivalent.
● 10+ years or more of progressive software technology experience with at least 3 years in
management role.
● Completely hands on with technology and architecture. Start-up experience is a huge plus.
● Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
● Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
● Provide thought leadership to setup and manage processes.
● Ability to work in a very agile, fast-paced environment with changing requirements.
● Ability to work efficiently in an entrepreneurial and in a start-up environment
● A good understanding of Java/Spring/Akka, Javascript or Golang.
● Hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc. is a big plus.
● Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
● Ability to build a product end-to-end with the help of multiple engineering teams
Job description:
- Create product design on Salesforce.com platform using Classic Salesforce and Salesforce Lightning.
- Good knowledge of Salesforce Lightning Framework.
- Build-in Salesforce plug-ins and connectors.
- Build/Enable complex customizations of the CRM application and Deployment in the Salesforce ecosystem.
- Build the code according to the Technical Specifications, Detailed Design, Maintainability, and Coding and Efficiency standards.
- Must have Good Knowledge of Apex Triggers, Batch Classes, and Schedulers.
- Must have Experienced in Mentoring the People in Team.
- Integration using REST and SOAP.
- Experience in Salesforce Community cloud will be preferred.
- Experience in any Deployment Tool will be preferred.
- Client Communication capabilities will be appreciated
Candidate Profile:
- 2+ years minimum of relevant Salesforce development experience.
- At least one Salesforce certification in these areas - Architect / App Builder / Platform Developer.
- Should have good communication skills
- Should be B.E/B.Tech.
- Must be a Team Player.
- Should have leadership quality to manage a team, if required.
Perks/Benefits:
- Flexible working hours
- Openwork Culture
- Professional Development in the Workplace.
- Continuing education
WFH Opportunity
We are looking for
Python Tester/ Python QA automation Engineer /
Experience : 6 to 12 years
CTC : As per Industry Norms
Required Key Skills
Python+ selenium, automation testing, manual testing, selenium , shell scripting , manual, API Testing or Rest assured, Rest API,
Robot Framework
Hiring Frontend developer (Angular)
Exp: 5+
ctc: as per company standard
noticeperiod: Immediate to max 7 days
Location: Bangalore, Banashankari 2nd stage
Position type: Permanent
JD:
Should have good experience in HTML, CSS, JavaScript with Angular.
Knowledge on Spring, databases (mysqlwill be added advantage
Roles & Responsibility:
- Need to work on projects
- should have good experience in frontend
- html, css, javascript, bootstrap, angular