We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.

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Location: Customer Location – Mumbai (Lower Parel) Work Arrangement: Work from Office Availability: Immediate joiners only
Experience:
- Minimum 3+ years of overall experience in software development -
At least 2+ years of experience with .Net Frameworks and .Net Core (mandatory)
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Preferred Skills - Nice to have: - Knowledge of AWS or other cloud platforms
Attributes: - Net Frameworks and .Net Core (Rating: 4/5) - Strong problem-solving skills (Rating: 3/5) - Excellent communication skills (Rating: 3/5) - Positive attitude, professionalism, work ethic (Rating: 4/5)
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Qualifications: - BSc or BE on IT, Computer Science, Engineering, or a related field


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- Develop back-end using Node.js, database (MongoDB, Elasticsearch, etc) other latest technologies
- Take end-to-end ownership of modules
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Must-Have:
- Bachelor's degree in computer programming, computer science, or a related field.
- Proven 3+ years of experience working as a Back-end developer.
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- Must have good knowledge of Data Structures and Algorithms.
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Good to have:
- Familiarity with discord bot, no-code automation tools like Zapier, http://Automate.io">Automate.io, Airtable and their api’s is a plus.
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Why you might be excited about us:
- We are a funded start-up, recently closed our seed funding with Kalaari Capital and with a few renowned investors in past like - Village global, FirstCheque, some experience founders such as https://www.linkedin.com/in/anandc/">Anand (FB, Snapdeal), Srini (Founder, TutorVista), https://www.linkedin.com/in/ambareesh-murty-b35803/">Ambareesh (Founder, Pepperfry) and many more!
- We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say https://www.youtube.com/playlist?list=PLVOvwIVo57tlYxGB61mSpH22j3IvM3D_p">great things about us!
Compensation & Benefits
This role comes with:
✔️ Competitive Salary
✔️ Annual Bonus
✔️ Stock Options
✔️ Unlimited Leaves (oh yes! we don’t track leaves)
What we expect
- You need to stay active and keep an eye on the regular updates
- Efficient time management is encouraged.
- Take ownership of your work and can work independently on assigned projects/tasks.
Location
Jhandewalan, New Delhi
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Requirements: -
- Mandatory - ISO 27001:2013 lead implementor certified
- Mandatory - ISO 27001:2013 lead auditor certified (but if it is a good candidate, we can still consider)
- Good to have – CISA, CISM, Risk management certification, Privacy certifications.
- Mandatory - Atleast one end to end implementation experience of ISO 27001 standard. The candidate should have a good implementation knowledge of ISO 27001, ISO 27002 standards and is required to implement the ISO requirements and run the ISMS program for multiple countries.
- This immediate requirement is for implementing the ISMS program for our Canadian office location. The candidate should be willing to work from Bengaluru in EST time zone during this implementation phase whenever required.
- Good documentation skills.
- Develop, implement, maintain, review and continually improve Information Security policies.
- Good understanding and knowledge of applicable legal and regulatory requirements as relevant to information security.
- Manage and maintain a risk register / risk database along with risk treatment plans.
- Good understanding of physical and environmental security.
- Conduct Internal Audits based ISO 27001 standards and Personal Data Protection policies. A good experience in independently conducting Internal and supplier audit with respect to information security.
- Provide training to the employees on Privacy & Information Security Management System on regular intervals.
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- Good presentation skills.
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Responsibilities
- Handle end to end recruitment cycle for the open positions
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- Screen the profiles of inbound candidates and search profiles through various job portals to hunt for the best candidates
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- Regularly keep oneself posted with the latest technologies
Responsibilities
- Manage incoming calls, chat and emails from customers in a timely manner
- Identify & assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable
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Apply only if you have
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Bonus
- If you have worked in a fin-tech company
- If you have worked in a B2C tech startup


