We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Adobe IllustratorJD – Brand Associate
Designation: - Branding
Brand: MOLEDRO
Location: Okhla Phase 3, Delhi
Probation: 2 months
Introduction to the brand
We are seeking a creative and detail-oriented Content Curator to develop content for print, digital, and social
media platforms. You will collaborate with our digital marketing team to create blog posts and content for
social media to engage our target audience, write email blasts and assist with marketing communication
campaigns. You must know how to research various topics and industry trends and produce content on tight
deadlines.
Roles & Responsibilities:
* Brainstorm with the team for new ideas and strategies for effective content
* Conducting in-depth research on industry-related topics to develop original and innovative content
* Develop copy on a wide variety of topics for multiple platforms (such as the website, blogs, product
descriptions and social media)
* Create eye-catching and innovative headlines and captions
* Assisting the marketing team in developing content for advertising campaigns
* Editing and polishing existing content to improve readability
* Creating compelling headlines, captions and body copy that will capture the attention of the target audience
* Identifying customers’ needs and recommending new content to address gaps in the company's current content
Requirements:
* Bachelor’s Degree in Fashion background is a must.
* Portfolio of published work
* Able to multitask, prioritize, and manage time efficiently
* Self-motivated and self-directed
* Adobe Illustrator, Adobe Photoshop, Indesign, Canva, and Video editing software.
JavascriptWhat you’ll do
- Take full ownership of features from problem → design → code → deploy → iterate
- Build modular, scalable APIs and frontend components using the MERN stack
- Use AI tools to write, debug, optimize code, and unblock yourself fast
- Integrate 3rd-party APIs, services, and AI capabilities where relevant
- Collaborate async with product, design, and other engineers
- Optimize performance, scalability, and dev workflows
- Own dev hygiene—documentation, tests, Git practices, CI/CD pipelines
Must-Haves:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- 4–5 years of full-stack experience in production-grade MERN apps
- You’ve shipped products end-to-end, not just maintained features
- Strong in JavaScript/TypeScript, both on frontend and backend
- Solid foundation in system design, API design, and debugging
- Comfortable using AI-native tools to code faster and better
- GitHub is your second home. You write clean commits and structured PRs
- Cloud/infra experience (Vercel, AWS, Docker/Kubernetes)
Nice-to-Have:
- Experience in HR or Ed Tech, Experience in assessment platforms
- Experience with SSR (Next.js), GraphQL, WebSockets, or Firebase
- Familiarity with AI API integration (OpenAI, Pinecone, LangChain, etc.)
- Open-source contributions, side projects, or an active GitHub
Web Scraping engineer
Python web scraping will be responsible for efficient web scraping/web crawling and parsing. The candidate should have demonstrated experience in web scraping and data extraction along with the ability to communicate effectively and adhere to set deadlines.
Responsibilities:
- Develop and maintain a service that extracts website data using scrapers and APIs across multiple sophisticated websites.
- Extract structured/unstructured data and manipulate data through text processing, image processing, regular expressions etc.
- Writing reusable, testable, and efficient code
- Seeking a Python Developer to develop and maintain web scraping solutions using BeautifulSoup, Scrapy, and Selenium.
- Responsibilities include handling dynamic content, proxies, CAPTCHAs, data extraction, optimization, and ensuring data accuracy.
- Implement and maintain robust, full-stack applications for web crawlers.
- Troubleshoot, debug, and improve existing web crawlers and data extraction systems.
- Utilize tools such as Scrapy and the Spider tool to enhance data crawling capabilities.
- Requirements:
- 0.5-2 years of work experience in Python-based web scraping
- Sound understanding and knowledge of Python and good experience in any of the web crawling tools like requests, scrapy, BeautifulSoup, Selenium etc.
- Strong interpersonal, verbal, and written communication skills in English
NodeJS (Node.js)
React.jsAbout the Company-:
SISL is a young IT Services organization with focus on Managed Services & Systems Integration. Professionally managed, we offer end to end solutions which are designed to resolve business challenges and adapt to the dynamic needs of Industry. SISL has grown rapidly in last 5+ years with its offices in Delhi, Gurgaon, Chandigarh, Mumbai and Bangalore. With an employee strength of 3000(approx), both on-roll and of-roll.
Since inception, we have won & retained over 100+ customers across Industry verticals like: IT & ITES, BFSI, Pharma, Telecommunications, Media, Retail, Hospitality, Manufacturing, FMCG, Government and PSU.
At SISL we believe that our experience and value proposition gives tremendous benefits to clients. These are:
- Integrated Multi-OEM management:
- SISL is long associated as a service partner with almost all OEM's who provide Network equipment- s, Operating Systems & Applications, High End /Servers, Desktops etc. This makes us a single source for all and any type of services required by customers.
About the Client-:
Vlink India Private Limited is a Private incorporated on 19 January 2010. Vlink is well known for delivering the highest quality and cost-efficient IT services and workforce management solutions to our clients. Our consultant base has extensive expertise in virtually every specialization within the IT value chain. Our team can quickly access your company's specific requirements and work with you to deliver a tailored and cost-effective solution. Our clients includes, : IT & ITES, BFSI, Pharma, Telecommunications, Media, Retail, Hospitality, Manufacturing, FMCG, Government and PSU.
Responsibility-:
- You will a part of the consumer tech team responsible for the development and maintenance of consumer products such as responsive websites, backend APIs, property search engines, user experience to name a few. Your primary focus will be driving user conversion by developing tech solutions that help our consumer find their dream home.
- We take pride in solving complex problems for our users and aimed to be their trusted advisor, so having strong consumer empathy is a must-have. You will be working alongside other engineers and developers working on different layers of the complicated system, hence a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.
Requirements-:
- Understanding business requirement
- Design a React JS and Node JS Application
- Should have worked on React JS in frontend and Node JS in backend
- Experience of building a application from scratch
- Ability to write well-documented and clean code
- Experience in automated test suites
- Able to diagnose and fix bugs and performance bottlenecks
- Understanding of REST APIs and JSON
- Client interaction
C#
.NET
AngularJS (1.x)
Angular (2+)- 3+ yrs of Hands-on experience in .NET technologies
- Experience in Javascript, JQuery, SQL Server, OOAD, SOLID Principles, Design Patterns, UML Models, Typescript, ES6+, HTML, SCSS, Angular or experience with AngularJS, Vue, Aurelia, React
- Experience with client-side Stores, Routing, Promises/Observables, Cross-Browser Compatibility
- Experience with design frameworks like Material or Bootstrap
- Experience in the building of software architecture and design artifacts
- Experience in code management/repositories (GIT, Azure DevOps, etc)
- Experience deploying products leveraging Continuous Integration (CI) and Continuous Delivery (CD) pipelines
- Experience designing, developing and maintaining a customer-facing, cloud-based, production software system using AWS and/or Microsoft Azure
Position holder will be an individual contributor
Build and manage productive, professional relationships with clients
Ensure clients are using and deriving benefit from IndiaMART
Ensure products/services in client’s e-catalog are accurately defined
Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets.
AngularJS (1.x)Angular (2+)- An understanding of Core JavaScript. ...
- In-depth knowledge of the Angular framework. ...
- Good command of TypeScript. ...
- Thorough knowledge of web markup, primarily focusing on HTML language, and CSS. ...
- A degree of experience with RESTful API integration.
React.jsJavascript
HTML/CSS
React NativeResponsibilities
- You will be part of a growing high functional team, responsible for delivering various frontend products to the end-users. Simplifying complex workflow and make it easy for the end-users.
- The team designs and develops various products from - financial apps targeted to invoice users, data-heavy app oriented to operational and support teams, a productivity app for sales teams,
- SDK that will be integrated into third-party apps, etc.
- You will work with business, product, and backend teams to work on new features and products.
- You are expected to drive the products to maximize its business impact and customer delight.
- You are expected to stay on top of tech innovations in the Web development space, experiment them and make suitable suggestions to enhance tech stack. Research and propose software programs that are compatible with future technologies.
- Design and implement Single Page Applications (SPAs) using modern JavaScript frameworks
- Integrating data from various back-end services
- Develop a simple-to-use user interface for a complex product, apply new technologies, best design practices and usability patterns
- Contribute to end-to-end system architecture, working with/as cross-functional teams
- Collaborate with UX teams, product managers and other technical teams to create optimized and delightful user experiences
- Apply expertise of HTML5, bootstrap/foundation CSS frameworks
- Analyze the performance of layers in the frontend, backend and engineer designs/code to solve them
- Work with the product team to build flow and detail out the requirements
- Conversant with development for desktop and mobile browsers and hybrid apps.
Requirement
You are required to be comfortable in the following aspects:
- Proven working experience in web programming
- Top-notch programming skills and in-depth knowledge of modern HTML/CSS
- Solid understanding of how web applications work including security, session management, and best development practices
- Working with respectable size Single Page Application (SPA) project
- Expert in MVC like design patterns, modern JavaScript frameworks
- Hands-on experience with network diagnostics, network analytics tools
- Solid CS, OOP/OOD, design patterns
- Good grasp on usability and interaction design
- Track record in large-scale system software development
- Aggressive problem diagnosis and creative problem-solving skills
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
Skills
- Any framework - ReactJS (Must Have), AngularJS, Backbone, Ember, VueJS
- DOM and Virtual DOM understanding
- API Integration. Understanding of session management.
- Experience with server-side processing such as templating, packaging and delivery
- Some end-to-end system design experience, sensitive to security
- Experience working with webviews on Android and iOS
- Exposure to React Native
- Demonstrated visual design and layout skills
- Design and development of backend REST endpoint applications
- Take the microservices architecture to the next level of scalability, efficiency, observability, and availability.
- Build, deploy & run multi-homed systems that work in multiple regions and cloud providers.
- Build (and open source) data processing, storage and fetch systems at the petabyte scale with the lowest cost/GB while still responding in milliseconds at the 99th percentile.
- Optimize algorithms which influence personalization, fulfillment/allocation, pricing, maps & routing, fleet positioning, payments, fraud prevention etc
- Create platforms, reusable libraries, and utilities wherever applicable
- Write high-quality code that is modular, functional and testable; Establish the best coding practices
- Formally mentor junior engineers on design, coding, and troubleshooting
- Troubleshoot issues effectively in a distributed architecture
- Communicate, collaborate and work effectively in a global environment
- Operationalize releases by partnering with Tech operations on capacity planning and operability of the product
Experience:
- of years - 10+ years
- Type of experience - software design, development & architecture
- Experience in Product companies working on Internet-scale applications is preferred
- Contribution to open-source software, tech blogs, talking at tech conferences, etc.
Educational Qualifications:
○ Must have - Bachelor’s or Master’s degree in Engineering from premier institutes preferred
Key competencies:
- Deep understanding of one or more of Java/Go/Scala/C++. Ability to understand and critique the core library/language constructs.
- Knowledge of processor, memory, network and storage internals.
- Deep understanding of distributed systems including fault modeling, concurrency, isolation, consensus etc.
- Internals of a RDBMS like MySQL
- Conversant with the internals of systems like Kafka, Cassandra/Scylla, Redis, RocksDB, etc
- Working knowledge of hosting and network infrastructure (K8s, Envoy, etc)
- Familiarity with binary serialization protocols like thrift/protobuf/flatbuffers etc
- Familiar with gRPC, HTTP/2, QUIC, etc.
- Troubleshooting memory issues, GC tuning, resource leaks etc.
- Strong problem-solving skills, algorithmic skills and data structures.
- Productionizing machine learning pipelines using Spark/Flink/TensorFlow etc
React.jsHTML/CSSJavascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon