We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Customer Support Specialist – Remote (India)
About KrispCall
KrispCall is a modern cloud telephony platform that helps businesses manage calls, support teams, and stay connected in one place.
The Role
We’re hiring a customer support specialist in India. You’ll be the first point of contact for our users, solving issues quickly and making their experience smooth. You’ll work closely with product, engineering, and success teams to improve the platform.
Fully remote. Open to candidates across India.
What You’ll Do
- Provide fast, clear support via chat, email, and video.
- Troubleshoot VoIP, integrations, and app/account issues.
- Help onboard new users.
- Document common issues and suggest improvements.
- Share feedback with product and engineering teams.
Requirements
Must-Have
- 1+ year in technical support, SaaS, or helpdesk.
- Basic understanding of VoIP or cloud-based tools.
- Strong English (written & verbal).
- Good problem-solving skills, reliable computer + internet.
Nice-to-Have
- Experience with HubSpot, Zendesk, Intercom, or similar.
- Remote work experience in startups.
- Basic knowledge of APIs, networking, or dev tools.
Why Join Us
- 100% remote; work from anywhere in India.
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Apply Now
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Job Summary:
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About Believ-In Technologies Private Limited
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Website - https://believintech.com/
Job Description
As an Online Bidder / Upwork Bidder, your roles & responsibilities include -
- Command on freelancing platforms
- Identify Prospects based on solid analysis
- Generate leads from freelancing platforms
- Excellent Communication skills
- Good knowledge of Web & Digital Marketing services
Location- Gurgaon, Haryana
Work Mode- In-office (5-day working)
Shift - UK Shift (12:30 p.m. - 9:30 p.m)
Go Programming (Golang)Skills:
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About The Company
SCIGON was founded in 2008 by technology practitioners with a people-focused mindset. We continually strive to build on a track record of success, establishing new avenues for capabilities and growth. Based in Chicago, SCIGON offers a complete suite of offerings to meet enterprise and public sector customer technical, engineering and product needs. SCIGON's professionals advance client initiatives with a high degree of quality and efficiency. SCIGON has received broad recognition nationally and has been recognized through industry awards, media coverage, and several case studies Our goal is to provide fresh and effective ideas for mutual success.
Our Mission: SCIGON is committed to providing an innovative approach and solutions that enable our clients and partners to succeed. While knowledge, experience and technology provide the tools with which we reach these aims, we place the most value on relationships. We focus on understanding customer and partner needs, bring a collaborative approach to the discussion, and work hand-in-hand to identify effective strategies that intersect outcomes with the business drivers that underpin needs. Our Vision : Understanding client and partner needs, and to working as a team to meet mutual objectives. Our company culture is also centered on a commitment to sustainability, as well as social and economic responsibility
Frequently Asked Questions :
Why work for us?
It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at great new technologies alongside stunning specialists with strong financial strength.
Also, we have some Employee Value Propositions :
- An outstanding work culture :
- Remote work :
- Work life balance :
Provident fund :
- Professional growth through our Learning and development:
Are you convinced that the people are the most invaluable part of all organizations? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.
Role and Responsibilities
- Scour the ends of planet earth in search of solid personalities and technical skill sets that will flourish within Blok.
- Act as a brand ambassador for Blok. Strive to provide a candidate experience that is not Blok-centric, but rather candidate-centric. We may not work with all candidates, but all should have positive impressions about Blok.
- Evaluate candidates within their own unique context. Always bear in mind that people have their own unique stories.
- Not be limited by our current ways of sourcing candidates. Find new ways. Create them if necessary. Widen the range whenever possible.
- Work together with interviewers from the technology team to accurately determine candidates’ technical expertise.
- Travel (Covid-permitting!) to places that become major sources of recruitment, both to conduct real-time interviews and follow-up with onboarded talents.
Requirements
- English is an absolute must. An increasing percentage of our candidates use English as their language of preference.
- Energy. Quickly absorb Blok's unique energy, and exert that energy in your communication with potential recruits. You are, after all, an outward-facing representative of Blok, a startup that is a pioneer in the ultra-fast grocery delivery industry.
- Resilience, because often you’ll get hyped about a potential candidate, but for one of many valid reasons, it may not work out. Remember that matching job-seekers with employers is after all a rather complicated matching process.
- We should know the rules to win the war for talent. Bear in mind legislative processes and cross-cultural differences.
- Previous background in talent acquisition, especially in early-stage technology-first startups would be a strong advantage.
- The ability to evaluate technical skills is preferred, but not an absolute requirement.
Who You Are
- A visionary, who is invested in the vision of making Blok a world-class, people-centric organization.
- An empath, who sees the success of their organization and its people as their own success.
- A perpetual learner, who stretches their boundaries and enjoys new ideas.
- A doer, who takes initiative regardless of boundaries and works well in a team.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon