We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
React.js
Javascript
NextJs (Next.js)What you'll do:
Be a part of the initial team to define and set up a best-in-class digital platform for the Private Credit industry, and take full ownership of the components of the digital platform
Develop responsive and visually appealing user interfaces for web applications using React.js .
Building reusable components and front-end libraries for future use
Translating designs and wireframes into high quality code
Optimising components for maximum performance across a vast array of web-capable devices and browsers
Knowledge of bundling tools and dynamic loading of components.
Stay up-to-date with the latest web development trends, tools, and technologies.
Share/enhance insights and talent in a collaborative work environment responsible for building quick prototypes
What makes you a great fit:
3-5 years of experience developing UI applications
Must be proficient with ReactJS
Knowledge in one of react frameworks with server components is an added advantage like Next. JS, Remix.
Experience with popular React.js state management libraries (such as Redux or Zustand)
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
Must be proficient with HTML/CSS and responsiveness.
Exposure to a variety of UI frameworks is a strong plus, specifically AngularJS and/or EmberJS
Experience with TypeScript a plus
Experience with testing frameworks such as JEST is a plus
Work closely with the designers, backend engineers to build a holistic user experience. Help define and interact with REST based API's.
Exposure to Web Security, Microservices, AWS components, and Cloud concepts a plus
Strong attention to detail, with an eye toward pixel-perfection
Strong analytical and problem solving skills.
Ability to work effectively in a fast-paced startup environment and adapt to changing priorities.
About Us:
Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.
Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.
Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital. Apply here- https://lnkd.in/gVHVTMG6
We're looking for a Data Entry Executive who is down to earth and is willing to learn. In this role, most of your time is likely to be spent on data entry related tasks.
Responsibilities
->Collecting and managing data.
-> Maintaining documents and sheets, updating changes.
->Maintaining bills and expense invoices
->Data entry tasks
Qualifications
-> Candidates must have good computer knowledge and typing skills.
-> Web browsing and data collection from the internet
Business Development Associate
Location : Gurgaon
Working : Work from office (WFO )
Industry : Ed Tech
Functional Area : INSIDE SALES
Shift: Day Shift / Night Shift ( optional )
Roles & Responsibilities :
The sales Representative at Planetspark will be responsible for assisting and guiding the right offering/course to the consumers and getting them to purchase the right learning course.
Responsibilities:
● Understanding the offerings for the students and guiding them throughout the process to choose the right option for them
● Initiating phone conversations with parents who complete the demo classes for their kids.
● Intensely following up with the prospects and closing the sales within the sales cycle.
● Diligently communicating and priming the lead through channels like email, and calls.
● Ensuring accurate and proper record-keeping of call information in electronic and digital format.
● Achieving the monthly targets while completing all the input metrics targets,
Python
Machine Learning (ML)
Data ScienceDo you want to help build real technology for a meaningful purpose? Do you want to contribute to making the world more sustainable, advanced and accomplished extraordinary precision in Analytics?
What is your role?
As a Computer Vision & Machine Learning Engineer at Datasee.AI, you’ll be core to the development of our robotic harvesting system’s visual intelligence. You’ll bring deep computer vision, machine learning, and software expertise while also thriving in a fast-paced, flexible, and energized startup environment. As an early team member, you’ll directly build our success, growth, and culture. You’ll hold a significant role and are excited to grow your role as Datasee.AI grows.
What you’ll do
- You will be working with the core R&D team which drives the computer vision and image processing development.
- Build deep learning model for our data and object detection on large scale images.
- Design and implement real-time algorithms for object detection, classification, tracking, and segmentation
- Coordinate and communicate within computer vision, software, and hardware teams to design and execute commercial engineering solutions.
- Automate the workflow process between the fast-paced data delivery systems.
What we are looking for
- 1 to 3+ years of professional experience in computer vision and machine learning.
- Extensive use of Python
- Experience in python libraries such as OpenCV, Tensorflow and Numpy
- Familiarity with a deep learning library such as Keras and PyTorch
- Worked on different CNN architectures such as FCN, R-CNN, Fast R-CNN and YOLO
- Experienced in hyperparameter tuning, data augmentation, data wrangling, model optimization and model deployment
- B.E./M.E/M.Sc. Computer Science/Engineering or relevant degree
- Dockerization, AWS modules and Production level modelling
- Basic knowledge of the Fundamentals of GIS would be added advantage
Prefered Requirements
- Experience with Qt, Desktop application development, Desktop Automation
- Knowledge on Satellite image processing, Geo-Information System, GDAL, Qgis and ArcGIS
About Datasee.AI:
Datasee>AI, Inc. is an AI driven Image Analytics company offering Asset Management solutions for industries in the sectors of Renewable Energy, Infrastructure, Utilities & Agriculture. With core expertise in Image processing, Computer Vision & Machine Learning, Takvaviya’s solution provides value across the enterprise for all the stakeholders through a data driven approach.
With Sales & Operations based out of US, Europe & India, Datasee.AI is a team of 32 people located across different geographies and with varied domain expertise and interests.
A focused and happy bunch of people who take tasks head-on and build scalable platforms and products.
HTML/CSSJavascript
Angular (2+)
AngularJS (1.x)Full stack developer with the following skills:
- Fluent in T-SQL [Store Procedure, Triggers, Cursors]
- Basic Knowledge of ETL tools like SSIS or other related
- Able to perform front end development (HTML, JavaScript/TypeScript, Angular)
- Able to write C# code using .net core or .net framework
- Knowledge of Object-oriented programming
- Familiar with API development using .net core
- Knowledge of entity framework
Java
Spring BootAbout us:
Siply helps underserved masses inculcate savings behaviour to build a more productive and financially secure country. Our Vision is to build the Digital Bank for 40 Crore Underserved Indians.
Company Link - https://siply.in/">https://siply.in/
About the Role:
This is the Senior role where you will build systems and infrastructure to enable seamless user experience across all our offerings in the space of Micro-Savings, Micro-Credit, Micro-Insurance, and associated Value-Added Services. You will power the user experiences on the App and translate complex technical issues into Business opportunities.
Responsibilities:
- Build the architecture for our Product platforms and take ownership for deliverables.
- Good Understanding of all stage of software development and also mentoring team.
- Design some of the most advanced & complex software systems / products in the industry.
- Determine technical feasibility of medium to low complexity features or solutions by evaluating problem, possible solutions and technology requirements.
- Exercise judgement in prioritizing tasks and selecting methods and techniques for obtaining solutions.
- Collaborate and work closely with Engineering, Product and Design team.
Requirements:
- 4 to 7 years of experience in software product development.
- Degree in Computer Science or related field from top tier universities is preferred.
- Excellent abstraction, coding and system design skills.
- Strong hands-on technology experience building and running large scale systems handling multi-million sessions/transactions per day.
- Strong experience in large scale Database systems like rdbms & NoSQL stores.
- Excellent programming skills in Java/GO/NodeJS and expertise in multi- threading and performance-oriented programming.
Join us to be a part of our Growth Journey!
Vue.jsAngularJS (1.x)React.jsAngular (2+)Javascript🗺 Company Overview
No one should have to make life’s big decisions alone.
At Unibuddy, we're on a mission to connect prospective students to current university students and staff. Shared experience empowers students with the information they need to make life’s first biggest decision: where to go to university and what to study.
Unibuddy's technology helps Higher Education institutions enable prospective students to chat directly with student ambassadors and staff, and to take part in online live events. We provide data tools and insights so that universities attract, engage and retain a diverse student population.
Since launching in 2017, we’ve grown rapidly and now work with over 300 Higher Education institutions in 28 countries worldwide. We’ve raised over $13M from top-tier investors that will fuel our expansion and help us achieve our ambitious goal of empowering 10 million students to make the right choice about their Higher Education journey.
In the next chapter of our journey, we’re looking to take a huge step forward. We're transforming our product offering. We're changing the way both prospective and current students make their life-determining decisions on a global scale. This, and our recent success, means that we need to scale. We're looking for people to help us supercharge our growth, while we continue to embody the values that have got us so far already.
🧗🏻♀️ Your Mission 🧗🏾♂
As a Software Engineer, you will help drive Unibuddy’s growth by helping build and enhance our products that are aimed at aiding prospective universities and students, turning them into happy and successful users of Unibuddy. We’re looking for an experienced and enthusiastic engineer to join our engineering team in Bangalore and help accelerate our next phase of growth.
As we are a rapidly growing company you will gain exposure to all areas of the platform, understanding the key success drivers at an early stage engineering team and gaining invaluable experience for your future career. Success in this role will lead to opportunities for growth across the entire engineering team with significant scope for future development.
👩🏻🔧 Your day to day tasks will be...
- Quality and consistency: Consistently deliver high quality code. Maintain code quality across the team by reviewing code written by other members of the team
- Constant Learning: Acquire expertise of the codebase to answer questions for newer devs on how to design features around our codebase
- Knowledge sharing: Have extended knowledge of design patterns to help newer devs on finding the appropriate coding solution to a technical problem
- Mentorship: Organising knowledge sharing session when finds out a domain is uncovered by other members of the team
- Setting standards: Proposes set of coding standards for the team
- Going beyond: explores new technologies and new techniques the team could use
- External point of contact: should be able to answer questions about the stack from other non-technical teams
👨🏽💻 This might be for you if…
- Bachelor’s Degree in Computer Science or any other related field. The equivalent of this in working experience is also acceptable for the position
- Self-motivated, hard-working, coachable, and driven with a strong entrepreneurial spirit
- Enjoys working in a collaborative atmosphere where new ideas are valued
- 2+ years of overall professional web development experience
- Communicate effectively in fluent English
- Experienced in Javascript, and ReactJS / React Native OR Angular
- Experienced in industry standard coding practices
- Organising knowledge sharing session when finds out a domain is uncovered by other members of the team
- Have experience working on projects involving test-driven software development
- Most Important: Understands the value of our product and is driven to make it a success
🎁 Key Benefits
- Stock options based on performance
- Personal development budget of ₹80,000 per year to be used for courses, books, conferences
- Private Unibuddy office in Bangalore with lounge, ping pong tables, conference rooms and more!
- 25 days paid holiday each year
- Flexible working hours
- Work from home Wednesdays
- Conveyance allowance
- Health Insurance
- Free lunches on work from office days
- Bi-weekly tech lunches for a fun learning experience
- Monthly social outings
- 2 weeks personal project time each year
- Yearly cross-tribe pollinations (we have another engineering team in London)
- Wholesome development experience with MacBook Pro and extra monitor(s)
- Regular and transparent appraisals based on performance
🚀 More about our Team
As an engineering team, we are dedicated, hardworking and always looking to learn and improve our craft. This happens in regular knowledge sharing sessions with both Full Stack and Machine Learning teams, and we are always keen to collaborate when a challenging problem comes up.
In our work, we use industry best practices like TDD, CI/CD and code reviews as part of building every feature. We also continually evaluate new technologies to see if they can help improve our platform.
You can check out the technologies that we work with
here: https://stackshare.io/unibuddy/unibuddy-platform">https://stackshare.io/unibuddy/unibuddy-platform
Angular (2+)AngularJS (1.x)Job DI:RP1082
Locations: Bangalore, Pune, Gurugram, Chennai, Mohali, Panchkula, or Dehradun (Currently work from home)
Notice period: Immediate to 2 weeks
Responsibilities:
- Required experience is 4+ years
- Designing and developing user interfaces using Angular8+ best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for Angular projects.
- Developing application codes and unit tests in Angular, and Rest Web Services.
- Consulting with the design team.
- Ensuring high performance of applications and providing support.
About Us:
Mobile programming LLC is a US-based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics, and Cloud Programming. Mobile programming is SAP Preferred Vendor, Apple Adjunct Partner, Google Empaneled Mobile Vendor, and Microsoft Gold Certified Partner.
Job duties and responsibilities
- Develop, implement and manage our social media strategy
- Define most important social media KPIs
- Manage and oversee social media content
- Measure the success of every social media campaign
- Stay up to date with the latest social media best practices, trends, memes, and technologies
- Use social media marketing tools such as Buffer
- Attend educational conferences
- Copywrite and work with designers to ensure content is informative and appealing
- Collaborate with Marketing, Sales, and Product Development teams
- Monitor SEO and user engagement and suggest content optimization
- Communicate with industry professionals and influencers via social media to create a strong network
- Hire and train others in the team
Job requirements and qualifications
- Bachelor’s degree in journalism, communications, marketing, or a related field.
- 3 or more years of social media experience including planning and managing content in a corporate, or agency setting.
- Social Media Strategist using social media for brand awareness and impressions
- Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram and other social media best practices
- Understanding of SEO and web traffic metrics
- Experience with doing audience and buyer persona research
- Good understanding of social media KPIs
- Ability to work in a fast-paced, high-pressure environment.
- Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy.
- Good time-management skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon