We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
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Kutumb is the first and largest communities platform for Bharat. We are growing at an exponential trajectory. More than 1 Crore users use Kutumb to connect with their community. We are backed by world-class VCs and angel investors. We are growing and looking for exceptional Android Developers to join our Engineering team.
More on this here - https://kutumbapp.com/why-join-us">https://kutumbapp.com/why-join-us.html
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- Iterating and building experiments
- Will be working with Kotlin
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Position: DevOps Engineer
Job Description
The candidate should have the following Skills:
- Hands-on experience with DevOps & CICD open source tools (Jenkins, ), including AWS DevOps services (CodePipeline, CloudFormation, etc).
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Total Experience of 2-5 years post BE or BTech or MCA in Computer Science Engineering.
Diagnal Technologies is a fully owned subsidiary of Diagnal Inc, Hong Kong. It’s a product company focusing on media and entertainment clients, creating Video on Demand apps for their customers. We are a team of OTT video solution specialists helping our customers build the new digital media industry in Asia Pacific and beyond. We create viable revenue generating video streaming products, enable our customers to gain business and operational insights through big data analytics and empower them to engage with their users more effectively through targeted marketing campaigns. Started its Development Center in Technopark Phase III campus and focusing on Indian and International clients.
For further details please refer our website
LinkedIN :
Job Description :
- 2 or more years of experience of server side web systems engineering and middleware in a project services or product engineering organisation
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Regards,
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