We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Laravel
CodeIgniter
NodeJS (Node.js)Skills-
PHP, Laravel, Codeigniter, Javascript, Node.js (Min 3 project), Jquery, AJAX, My SQL, MongoDB, Bootstrap, React.js/Angular.js (Advantage)
Job description
- Develop Backend & Rest API using MVC Pattern in PHP/Laravel/Node.js.
- Building reusable code and libraries for future use.
- Optimization of the application for maximum speed and scalability.
- Implementation of security and data protection.
- Design and implementation of data storage solutions.
- Manage Team with responsibility and help them in Technical solution.
- Project timeline estimation and deliver the project within the deadline.
- Experience in AWS Server.
Required Candidate profile
- 4+ years of development experience building Backend, REST APIs with any PHP MVC Framework, preferably Laravel and CodeIgniter extensive knowledge of how web semantics translate into a REST API
- Expertise working with data structures and algorithms.
- Proficiency in object-oriented programming and experience applying modern design patterns
- Proficiency with MVC Architecture.
- Has a strong hold on database Mysql/MongoDB.
- Has a strong hold on server deployment and debugging.
- Write clean, well-designed code in Laravel/Node.js
- Troubleshoot and test core product software to ensure strong optimization
- Contribute to all phases of the development lifecycle
- Experience using Git.
- Able to solve complex problems and create optimized code for high traffic websites
- Experience in third-party APIs integration.
- Good understanding of design patterns.
- Experience in React.js/Angular.js.
- Experience in any PHP unit testing.
PHPAbout Cube
Cube is an early-stage Sequoia-funded startup. We are building a SAAS application leveraging the latest generative AI tech. Our team is from Stanford and IITs with extensive experience in AI and startup building.
Website: https://www.cubehq.ai/
Job Description
If you are a CMS Developer with 2-4 years of experience looking to make an impact in a growing startup, we would love to hear from you!
Responsibilities
- Build and Maintain CMS Websites: Create, manage, and optimize websites using WordPress, Shopify, and Squarespace.
- Theme-Level Customization: Modify existing themes and develop custom components tailored to our needs.
- Collaborate Cross-Functionally: Work closely with our design and content teams to translate vision into polished, functional websites.
- Implement Speed & SEO Best Practices: Ensure fast-loading, SEO-optimized pages using modern plugins and development techniques.
- Handle CMS-Specific Features: Utilize metafields (Shopify), custom fields (WordPress), and similar tools to manage structured data effectively.
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- Stay Current: Keep up with the latest in CMS and frontend development trends, tools, and standards.
Requirements
- Solid experience with WordPress (PHP), Shopify (Liquid), and Squarespace.
- Hands-on understanding of theme-level development and customization.
- Strong knowledge of HTML, CSS, JavaScript, jQuery, PHP, Liquid, and JSON.
- Familiarity with WordPress custom fields and Shopify metafields.
- Understanding of WooCommerce Template structure and customization
- Experience with SEO tools and plugins, and performance optimization strategies.
- Proficient with page builders like Elementor or WP Bakery.
- Familiarity with tools like Google Analytics, Hotjar, or similar.
- A collaborative attitude and excellent problem-solving skills.
Location: HSR Layout, Bangalore (US Hours)
About the Role
Hey there, finance ninja! Are you ready to unleash your mamba mentality and take on the role of a Finance and Accounts Head?
We're looking for someone who loves all things finance and wants to build accurate and reliable financial reports and processes.
If you love a fast-paced and high-functioning work environment and are all about learning, we want you on our team! We're on the hunt for someone super motivated who's ready to take charge as the Finance Head and lead the team to excellence.
What You'll Do
Budget-building and cash flow forecasting boss
• The backbone of our growth plans, setting up financial systems and processes like a pro
• An extraordinary tax guru
• Compliance ninja who knows the financial rules and regulations like the back of their hand
• A financial insights machine that can provide meaningful analysis
• Risk mitigation master who can spot potential problems before they happen
• A mentor and leader who can guide the finance and accounting team to greatness
• A team player who loves collaborating with other teams to create a positive impact
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Here is the JD for Director Engineering -
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Completely responsible for product delivery, development process, and engineering
team performance. Provide overall direction to the engineering team.
Create a top-performing engineering team culture with high levels of team engagement
and satisfaction.
Work with the leadership team and product leaders to define engineering roadmaps and
solve business problems.
Drive engineering efforts to deliver releases with high quality and on time.
Communicate cross-functionally, hold your command in technical discussion, and have
strategic influence.
Work with the Talent Acquisition team to hire top talent, manage their performance,
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Minimum Qualifications:
Hands-on technical expertise and management experience.
8+ years of people management experience.
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performance management.
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Have deep expertise in React.js, Node JS and MongoDB.
Strong software engineering skills and best practices including experience with a
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Proven leadership skills; courage to challenge with candor, motivate and inspire teams.
Strong interpersonal and communication skills, for both technical and non-technical
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Bachelor’s Degree in Computer Science, Software Engineering, or related field.
*Timely Submission of Tender and techno commercial offers. *Support to Regional Sales Team for offers and techno commercial queries.
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*Techno commercial discussion with customers.
*Arrange to organize a team to keep back up offers from vender for Non-STD jobs.
*Coordination with D & D for new product developments.
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*Know how about the market trend and competitors.
*To deal with the vendors for the offers required during pre-bid stage. *Having the knowledge about the compressor and package related items like heat exchangers, motor, control panel, piping etc.
*Having the knowledge of Reciprocating, Centrifugal air compressor and Reciprocating gas compressor.
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JavaNodeJS (Node.js)
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iOS App DevelopmentWe are looking for an ambitious Co-founder and CTO to join and support our growth at Spacenos. The Person we are looking for will fill an entrepreneurial C-Level role and will enrich our team with the product development and delivery skills.
Skills Required
- 3+ years of experience as a technology leader.
- Skilled in Java, ReactJs, Firebase, Google Cloud.
- Applied knowledge of Cloud Security, AWS, Machine Learning, AI and Tensorflow.
- Strong communication and team management skills.
- Excellent resource handling and understanding of scaling principles.
Roles and Responsibilities
- Develop and understand technological roadmap
- Develop feature rollout systems and processes
- Hire and manage outside/contracted engineering talent
- Structure and lead teams, individuals, and cross-functional relationships in a way that ensures productivity and communication.
- Collaborate with other teams to optimize user experience of products.
- Drive modern engineering principles and practices by implementing relevant techniques, processes, and best practices
- Clearly articulate plans and projects to both senior level executives and more junior team members.
About Us:
Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.
Hiring Process:
- Apply for your CV and past work to be reviewed.
- Receive a telephonic interview or assessment upon filling the final step form.
-
Receive offer letter if selected.
Hiring Duration:
Our hiring process takes less than 24 hours from the time you receive the Final Step form.
Validity: Up to Dec 2023
- Apply soon, the earliest applicant would be preferred over the late applicants.
Job Description
We are looking for an ambitious and energetic Team Lead – Business Development (Inside Sales) to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales and marketing strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients in the US Health Care and Media domain.
Requirements
· Responsibilities
· Conduct research to identify new markets and customer needs
· Arrange business meetings with prospective clients
· Promote the company’s products/services addressing or predicting clients’ objectives
· Keep records of sales, revenue, invoices etc.
· Provide trustworthy feedback and after-sales support
· Build long-term relationships with new and existing customers
· Develop entry level staff into valuable Business Development Resources
· Manage a team of lead qualification BDEs or Inside sales representatives
· Proven working experience as a Team Lead – Inside Sales
· Proven sales track record
· Experience in customer support is a plus
· Proficiency in MS Office and CRM software (e.g. Hub Spot)
· Proficiency in English
· Market knowledge
· Communication and negotiation skills
· Ability to build rapport
· Time management and planning skills
· Any Graduate with sales experience of at least 5+ years with team management experience of 2 plus years
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Strong fundamentals in Data Structures and Algorithms.
Responsible for analysis of current tasks, analyze, design and develop the code
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Proficient knowledge of cross-browser compatibility issues and ways to work around such issues.
Proficient understanding of code versioning tools, such as Git, Mercurial, or SVN.
- Sales and marketing of travel related products and services to various corporate and business houses.
- Corporate relationship build up
- Business Development
Qualification Criteria –
- Graduation : Graduation ( Any)
- Fluent in English
- Shall be smart, dynamic and motivated
- Willing to travel.
- 2-6 years of experience in travel industry / corporate sales (preferable).
- Compensation :
- Salary - As per Industry Standard.
- Benefits - Incentive, Mobile bills and Convenience, Health Insurance (post confirmation)
2. Developing a deep understanding of our product to help customers (mainly doctors)
3. Empathizing with customer needs and finding the best possible solution to quickly resolve their queries
4. Developing interpersonal skills working with a diverse customer base
5. Coordinating with the internal development team as and when required to ensure that bugs are resolved
6. Focusing on the quality of work and documentation of the action as well
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Full Stack Developer - Averlon