We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role Summary: In this role, the person would be responsible for people development and managing end-to-end merchant onboarding operations spanning lead generation, seller onboarding, and post-launch engagement. He/she will Identify, engage, onboard and support merchants.
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About Carorbis
At Carorbis, we believe there is a better way to buy parts for your vehicle. It’s one of the least
understood and least transparent industries. Our goal is to simplify buying auto parts for
everyone through our business, education, and community. We are obsessively passionate about it.
If you're looking to join a fast scaling startup, that is making an impact on millions of car owners by making genuine products accessible > Solving supply issues in the automotive sector > and educating customers, then this is the job for you.
We offer great flexibility with benefits like work from home, paid leaves, flexible hours, and great pay. You will also have an opportunity for exponential growth.
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Work from Home
Overview :
Content Writing work from home Job. Write Content on Latest Government Job, Private Jobs, and Career Advice Tips.
Job Description :
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Writing Government Job, Private Jobs, and Career Advice Tips contents for websites in a given Format.
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Write 400 Articles in a Month or 15 articles a day. Which Get Published Successfully.
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Proofreading and editing blog posts before publication
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Researching and writing meaningful and engaging content. You can Take a Reference from Here on how to write in a proper way.
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Conducting simple keyword research and using SEO guidelines to increase web traffic
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Most Important: Avoiding plagiarism/copyright infringement. You can check here before Sending for Approval.
Who can apply :
Only those candidates can apply who :
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Are available for a full time (in-office) internship
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Have relevant skills and interests
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Women wanting to start/restart their careers can also apply.
Skill(s) required :
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Content Writing Skills
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Search Engine Optimization (SEO)
Other requirements :
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Knowledge of Google Keywords Planner or similar tools
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Knowledge of on-page and off-page SEO
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Excellent overall writing skills in a number of different styles/tones
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Great research, organizational, and learning skills, and able to measure web traffic to content
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High comprehension of software like Microsoft Word and Google Docs
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Familiarity with keywords placement, conduct keywords research and use SEO guidelines to point
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon