Customer Success Associate

Position: E-Commerce Manager

Location: Jaipur

Salary: Up to ₹50,000 per month

Experience Required: 3+ Years

Qualification: Graduate

Working Hours: 9 Hours per Day

6 Days a Week

Job Overview

The E-Commerce Manager will oversee the company’s online sales platforms, drive digital revenue growth, and enhance customer experience. The role involves coordinating with marketing, operations, and logistics teams to optimize website performance, increase conversions, and ensure smooth online operations.

Key Responsibilities

·        Platform Management

Manage day-to-day operations of all e-commerce platforms.

Oversee product listings, catalog management, merchandising, and pricing updates.

Ensure smooth functioning of the website and online marketplaces.

·        Digital Strategy

Collaborate with the marketing team for SEO, PPC, email marketing, and social media campaigns.

Plan and execute strategies to improve online visibility and sales performance.

Monitor competitor activities and market trends.

·        User Experience (UX)

Conduct regular website audits to improve navigation and mobile responsiveness.

Ensure a seamless and user-friendly checkout process.

Optimize customer journey and overall shopping experience.

·        Performance Analytics

Track and analyze KPIs such as conversion rate, bounce rate, traffic, and ROI.

Generate reports and provide data-driven recommendations for improvement.

Use analytics tools like Google Analytics and CRM systems effectively.

·        Inventory & Fulfillment

Coordinate with inventory and logistics teams to maintain stock availability.

Ensure timely order processing and delivery.

Monitor returns, refunds, and customer satisfaction metrics.

Required Skills & Qualifications

·        Proficiency in e-commerce platforms such as Shopify, Magento, WooCommerce, or Salesforce Commerce Cloud.

·        Strong understanding of digital marketing and online merchandising.

·        Experience with Google Analytics, CRM tools, and reporting systems.

·        Knowledge of inventory management and supply chain coordination.

·        Excellent communication, analytical, and problem-solving skills.

Preferred Candidate Profile

·        Strong leadership and coordination abilities.

·        Detail-oriented with a customer-focused mindset.

·        Ability to manage multiple tasks and meet deadlines efficiently.

We're looking for someone who loves talking to people and isn't afraid of a challenge. You'll have real conversations with folks who attended our webinars—understanding their career goals, helping them see the value in upskilling, and guiding them to make decisions that could transform their careers. Yes, you'll make 80-100 calls a day. Yes, some people will say no. But that's how you learn one of the most valuable skills in the world: consultative sales. And the best part? Folks with high agency grow FAST here, we're talking responsibility for driving revenue and working directly with founders Martin & Shirsh.

Duties

• Perform site survey and analysis on all noise and vibration requirement
• Develop acoustic system design concepts and report to achieve project and product performance requirements
• Troubleshoot noise issue and provide solution
• Collaborate with the sale team to provide acoustic solution through site visits and measurement
• Study Project specification and propose suitable product and solution
• Prepare project BOQ and Technical submittal
• Develop and improve the company acoustic products

Experience

• Good knowledge and understanding of acoustic testing and measurement techniques
• Good experience in Acoustic Software's
• Good Experience in AutoCAD and other modelling software

We are looking "SAP FICO/TRM Consultant" for Reputed Client @ Chennai Permanent Role.

• 5+ Years of experience in FICO and FM. REFX and GM knowledge in preferred.

• Will be the single point of contact for any Finance user’s requirement.

• Will provide Level 1,2,3 support and raise SAP tickets if required.

• Will configure and develop the systems as per user requirements.

• Will coordinated and collaborate with any additional resources required to complete requirement or resolve an issue. Either with other SAP consultants or external resources.

• Solid Knowledge of SAP FI Sub-Modules, GL, AR, AP, FA, ans banking

• Good Knowledge of SAP CO Sub Modules, CCA, PC, and PA

• Good Knowledge of SAP Treasury Management Enf to End Implementation experience, for both public and prisectors

• Will be responsible to provide knowledge and training for users.

• Will be responsible to update the process related documentation.

Wednesday is a digital agency. We work with startups and enterprises to build digital products for their users.

At our core, we are a group of makers - designers, developers, product & project managers. We care about our work and think of it as a craft. We're always learning so we can build better and faster.

As a Technical Lead, your time will be divided between programming and technical oversight.

Core Responsibilities

• Code Reviews: Review all pull requests to ensure features are built correctly following the conventions and guidelines of the project.
• Communication: Work with your team to ensure they understand all the requirements clearly.
• Architecture: Have a clear picture of the system architecture in mind. Lead your teams to implement that design.
• Learn: Learn from the practices followed by other teams and evangelize your learnings.

Skills Required

• Technical expertise with our tech stack - JS, Nodejs, React, and AWS.
• Understanding of Agile processes and methodologies.
• Understanding of the continuous software delivery process using CD.
• The ability to debug corner cases, hypothesize and fix bugs.

Responsibilities :

1. Develop user-facing stack from scratch
2. Build reusable code and libraries for future use
3. Ensure the technical feasibility of UI/UX designs
4. Optimize application for maximum speed and scalability
5. Collaborate with other team members and stakeholders

Technology Skills :

1. Proven 4 years work experience as a ReactJS Frontend developer
2. In-depth understanding of the entire web development process (design, development and deployment)
3. Good experience with Typescript and ReactJS (17.x). NodeJS knowledge is a plus.
4. Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
5. Knowledge of Alerting and Monitoring tools
6. Knowledge of SPA principles
7. UI Performance: should have hands on experience of optimising page load, rendering, caching
8. Sense for appeal & aesthetics from a usability perspective.

Soft Skills :

1. Obsessed with best practices, structuring, documentation and have an eye for detail.
2. Self starter with a high level of drive and commitment.
3. High energy and drive to work in a startup environment.
4. Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
5. Ability to work under pressure and confidence to deal with complex issues.
6. Good communication skills.
7. Hands-on and detail oriented.

• Ability to provide overall product value and differentiate support offerings that clearly map to customer needs.
•  Ability to  Identify and resolve gaps in customer expectations versus actual service levels.
• Assists with the creation of a sales cycle plan.
• Manage Customized project requests and handle projects till it doesn’t go live.
• Coordinate with the Technical team, Client, sales team, and delivery team for a project.

KRA – Manager Presales

• Ability to provide overall product value and differentiate support offerings that clearly map to customer needs.
• Identify and resolve gaps in customer expectations versus actual service levels.
• Lead Generation activities such as cold calling to prospects
• Assist in preparation of sales proposals, RFP, and RFI responses
• Research and develop prospect list using LinkedIn and Web research
• Create proposals, sign-off documents, and integration documents.
•  Expected to be thorough with the products of the company and if there are any new developments or innovations going on.