Customer Success Associate
at PowerRouter
2 - 4 yrs
₹3L - ₹6L / yr
Remote only
Skills
Customer Success
Customer Support
We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
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Dear Candidate ,
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Criteria
Job Location : Indore, Vijay Nagar
Job Time : 10-12 hours (UK Time Jone)
Joining : Immediate
Prefer Male candidate only**
Communication skill should be good**
Salary : open (Depend on Interview performance
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Experience with Test Automation Tools
Good knowledge of the software testing lifecycle (STLC) and the process tools.
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Experience working in agile environment
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Understanding of Priority and Severity of a Defect
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Sound interpersonal and team working skills
If you are interested for the position send updated resume on [email protected] or call on 0731-4049100 .
Company Address :
JS TechAlliance Pvt Ltd.
Plot No.- 117, Scheme No.- 53
Ratanlok Colony, Vijay Nagar, Indore, MP
Landmark- Near Medanta Hospital & Hotel Orange Lilly
We’re looking forward to meeting with you
Regards
HR
Read more
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