We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!
Responsibilities:
- Act as the main point of contact for our customers, helping them navigate our SaaS product
- Manage customer onboarding, ensuring smooth implementation and product adoption.
- Monitor customer health metrics and provide proactive outreach to prevent churn.
- Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
- Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
- Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
- Create and deliver product training sessions to customers, ensuring they maximize value from our platform.
Requirements:
- Proven experience in Customer Success or similar role in the SaaS industry.
- Experience in direct customer interactions.
- Excellent communication and relationship-building skills.
- Strong understanding of SaaS products
- Ability to identify customer needs and align them with product capabilities.
- Proactive mindset with problem-solving abilities and the ability to work independently.
- Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
- Have worked with direct interactions with Customer
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Experience working in a B2B SaaS environment.
- Knowledge of customer success metrics and how to manage them.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Total Experience: Minimum 7 years, with recent experience in SaaS sales, with a track record of exceeding quotas.
SaaS Technology Sales Experience: At least 3 years of experience (recent) in a tech-driven B2B SaaS sales role.
Candidate should have Proven expertise in selling tech tools, integrations, and workflow automation solutions to enterprise customers.
Educational Qualification: B.Tech (CS/IT) preferred, or B.Tech (any stream) + MBA.
Startup Experience: Preferred but not mandatory.
Salary Hike Expectation: Maximum 20-30%.
Employment Gap: Candidates unemployed for more than 30 days will not be considered.
Job Stability: No more than two job changes in the last three years.
Notice Period: Should not exceed 30 days.
About the Role
The role focuses on IS UAM/Security Solution Architect with expertise in R/3, S/4 HANA, and Fiori Security.
Key Responsibilities
- Strong hands-on experience in R/3, S4HANA authorization maintenance and roles administration.
- Role design and maintenance for Fiori application in embedded and hub deployment.
- Experience in R/3 to S4 Hana migration in the Security domain.
- BI/BW Analysis authorization maintenance.
- Experience with Rollouts & Upgrade related activities in R/3 and GRC.
- Work with CHARM (change request management) in Solman for UAM domain.
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- Understanding ITGC Access controls in SAP landscape.
Behavioral Requirements
- Ability to work collaboratively within a team supporting co-workers with a strong commitment and determination towards the overall success of the group.
- Excellent communication skills, strong business experience, and end-user interaction are essential.
Requirements
- Degree in Engineering with more than 10 years of hands-on implementation experience of Core SAP ECC and S/4 HANA Modules, with GRC knowledge being an added advantage.
- Experience as a Senior Consultant/Solution architect on large SAP implementations with the ability to analyze requirements and build intuitive solutions.
- Must have exposure to integration processes between SAP Modules including Interfaces.
- Experience in SAP Cloud Application (BTP/IAG)/ITGC will be added advantage.
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MongoDBWe are hiring a Node.js Developer (1-3 years experience) for a full-time role in Wakad, Pune. The candidate must have expertise in Node.js, Nest.js, and Express.js, along with proficiency in MongoDB, MySQL, and ORM libraries. Experience with AWS services, Docker, Kubernetes, and CI/CD pipelines is required. Strong knowledge of authentication mechanisms (JWT, OAuth, Passport.js) and version control (Git) is essential
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Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
Sourcing from Job Portal (Indeed), Making job postings on the Job Portal.
Must be having capability to work with a team or individually.
Maintain close contact with candidates/Vendors/ recruiters/offshore team.
Publish progress report to management every week.
Candidate should have worked on Healthcare requirements – Medical Assistant, CNA, RN, Nurse Practitioner, Physician.
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DjangoYou will be responsible for building these applications, as well as coordinating with the teams responsible for other layers of the product.
You will also be leading a team of developers ensuring timely delivery of high quality deliverables.
Responsibilities:
- Work across all phases of application development including requirement gathering, coding, release, bug fixing, documentation.
- Lead and mentor a team of developers guiding them in their day to day activities.
- Collaborate with other engineering teams to develop and deliver new features and enhance existing ones.
- Rapid prototyping (POCs) based on requirements.
- Test, debug and fix any functional or non-functional issues.
- Work with the architects to ensure feasibility of the design while ensuring all quality attributes are met.
- Participate in deployment and release activities.
Job Requirements:
- 5+years of relevant experience.
- Experience in leading a team.
- Expertise in Python, Django DRF, REST APIs
- Experience with Document DB, RDBMS and ORM.
- Demonstrated ability to write clean and testable code.
- Knowledge of MongoDB, PostgreSQL, Redis, ElasticSearch is preferred.
- Exposure to AWS will be an added advantage.
- Familiarity with front-end technologies (ReactJS, Javascript etc) will be a plus.
- Strong team player who can work efficiently in a highly collaborative effort.
- Self-motivated and able to work independently as well as within a team.
About Rolling Arrays
Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses:
HR System Implementation Services:
Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date. The services include –
- SAP SuccessFactors Design Consulting
- SAP SuccessFactors Implementation
- SAP SuccessFactors Change Management
- SAP SuccessFactors Support Services (AMS)
HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products):
- SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
- Qualtrics (World’s leading Experience Management Software)
- Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
- CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
- eFile (Digitize and contextualize all employee documents in one place)
- eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)
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Exp – 4- 8 Years
Primary Skill - (3 yrs min in React is required), Typescript/Javascript, HTML/CSS, should be ok
Position Summary
As a Senior Sitecore developer your focus will be on delivering deep technical solutions for our clients. You will be expected to solve business problems, develop standards and practices, and interact with technical leaders. You will be building solutions based on the latest Microsoft .NET technologies as well as the Sitecore Content Management System. You will be required to accurately estimate scale and scope of work, document requirements, and communicate flawlessly with business users. You will continue to improve your technical skills and knowledge by participating in projects of various sizes and scope. You won't be working to simply solve a problem, but to solve it in a best way.
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· Minimum 3+ years of work experience and hands on experience on MVC 5.0 related projects.
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Full Stack Developer - Averlon