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Customer Success Associate
Customer Success Associate
PowerRouter's logo

Customer Success Associate

Tanu Venkatesh's profile picture
Posted by Tanu Venkatesh
2 - 4 yrs
₹3L - ₹6L / yr
Remote only
Skills
Customer Success
Customer Support

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!


Responsibilities:

  • Act as the main point of contact for our customers, helping them navigate our SaaS product
  • Manage customer onboarding, ensuring smooth implementation and product adoption.
  • Monitor customer health metrics and provide proactive outreach to prevent churn.
  • Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
  • Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
  • Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
  • Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

  • Proven experience in Customer Success or similar role in the SaaS industry.
  • Experience in direct customer interactions.
  • Excellent communication and relationship-building skills.
  • Strong understanding of SaaS products
  • Ability to identify customer needs and align them with product capabilities.
  • Proactive mindset with problem-solving abilities and the ability to work independently.
  • Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
  • Have worked with direct interactions with Customer
  • Strong organizational skills and attention to detail.

Preferred Qualifications:

  • Experience working in a B2B SaaS environment.
  • Knowledge of customer success metrics and how to manage them.


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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About PowerRouter

Founded :
2016
Type :
Product
Size :
0-20
Stage :
Raised funding
About
PowerRouter is a lead routing software that helps sales teams assign leads to the right reps in the fastest way possible.
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Connect with the team
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Tanu Venkatesh
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Deepak Kumar Gupta
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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