Customer Support Executive

We are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential. Sales Lead Requirements: • A bachelor's or associate's degree in marketing, sales, or a related field may be advantageous. • Experience in sales is necessary. • Strong sales ability, business acumen, and commercial awareness. • Excellent communication, interpersonal, and customer service skills. • Strong leadership abilities. • Good time management, strategic planning, and organizational skills. Position: Team Leader Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid) Company: JNJ Technologies & Services Location: Vijayawada, Hyderabad Language: English & Hindi Salary: 5 LPA to 6 LPA 

• Delivering a complete front end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the RESTful API
• Communicating with external web services
• Integration of client-side elements developed by a frontend developers with server side logic
• Develop back-end components to improve responsiveness and overall performance
• Building reusable code and libraries for future use
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with other team members to understand user requirements and provide technical solutions
• Ability to lead a team

Skills and Competencies:

• Proficiency with JavaScript, TypeScript, HTML and CSS
• Fundamental Knowledge of an SPA (Single page application)
• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
• Creating self-contained, reusable, and testable modules and components
• Ensuring a clear dependency chain, in regard to the app logic as well as the file system
• Ability to provide SEO solutions for single page apps
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Validating user actions on the client side and providing responsive feedback
• Writing non-blocking, optimized, reusable and scalable code
•  Creating custom, general use modules and components which extend the elements and modules of core Angular
•  Experience with building the infrastructure for serving the front-end app and assets
•  Architecting and automating the build process for production, using task runners or scripts
• Documenting the code inline using JSDoc or other conventions
• Creating e2e test suites for all components, and running them with Protractor (or a well reasoned alternative)
• Creating configuration, build, and test scripts for Continuous Integration environments
• Professional, precise communication skills
• Proficient understanding of code versioning tools such as git is required
• Excellent presentation, problem-solving and team working skills
• Understanding of modern development methodologies and tools including Agile (XP and Scrum), Rapid Application Development, etc.
• Proficient knowledge of Python with a backend server framework like Flask or Django
• Implementing user authentication and authorization between multiple systems, servers, and environments
• Understanding accessibility and security compliance from the Business statement & implement them accordingly
• Building API services from scratch - Project structuring, setting up environment objects, build reusable components, etc
• Integration of multiple data sources and databases into the application code
• Management of hosting environment, including database administration and scaling an application to support load changes
• Creating database schemas that represent and support the business use case
• Experience with scripting for task automation and data analysis
• Implementing automated testing and unit tests cases using tools like Postman or any other libraries
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML, and CSS would be a value-add
• Professional, precise communication skills

Qualification and Experience:

• B.E. / B. Tech. / MCA / PGDCA / M.Sc. (CS) /M.E. / M. Tech
• 4+ years of experience in Web Application and Backend Development
• Proven expertise in testing of application software to assure accuracy, integrity, completeness to achieve desired results
• Experience with AngularJS (v1.x.x) would be a value-add
• Proficient knowledge of Python or any other back-end programming language
• Demonstrated experience with Object Oriented design and development
• Proven expertise in testing of application software to assure accuracy, integrity, completeness to achieve desired results
• Experience in working with MongoDB or other NoSQL databases would be a value-add
• Knowledge of Microservices, Dockers, Kubernetes
• Exposure to Google Cloud Platform and/or Amazon Web Services

HTSM Technologies Pvt Ltd is urgent looking for a skilled Content Writer to create a variety of content. These will include writing blog posts, articles, and social media postings for business and personal branding, as well as developing website content.

Roles & Responsibilities:

• Writing Clear Intent Content
• Writing the Content of Industry-Related Topics
• Creating Content for a Variety of Platforms Including Blogs, Websites, and Social Media.
• Creating User-Friendly Content
• Excellent Writing and Editing Skills in English

Qualifications & Experience:

• Experience: Minimum 1 Year of Experience

Salary:

15K - 20K/Month

• Hands-on with contemporary javaScript frameworks(React.js / Angular.js)
• Hands-on with UI layouts, SASS, LESS, Bootstrap
• Developed reusable components and libraries for frontend.
• Frontend optimization techniques to reduce latencies
• Frontend optimization for SEO
• Excellent written and verbal communication skills, design thinking
• Practical experience with engineering best practices

Responsibilities

• Build desktop and mobile web applications using contemporary javascript frameworks
• Actively participate in design and code reviews to build robust applications and prototypes
• Explore and design simple and intuitive consumer experiences
• Work closely with Product Managers, UX designers, and back-end engineers to implement frontend solutions
• Build reusable code and libraries for future use, focus on long term code maintainability
• Work in a fast-paced and agile development environment

Roles and Responsibilities

1. Computer science graduates would be preferred

2. Should have at least 1 year of experience as a software developer in ReactJS

3. Should be a contributor to the software development process and part of an software team

4. Can keep up to date with developments in (open source) frontend libraries, frameworks, and software development practices

5. In-depth knowledge of ReactJS, Redux, Flux, and JavaScript (ES6)

6. In-depth knowledge of Express.js and Node.js

7. Should have been working on React for at least 12 months (90% of the time)

8. Good problem-solving skills

9. Experience in Mongoose & MongoDB is a plus

10. Experience with the testing frameworks for JavaScript is a plus

11. Experience with JS module bundlers like Web Pack & Rollup

12. Experience with Babel as a compiler

13. Experience with agile software development techniques is a plus

Desired Candidate Profile

Computer science graduates preferred

• Managing and designing the reporting environment, including data sources, security, and metadata.
• Preparing reports for executive leadership that effectively communicate trends, patterns, and predictions using relevant data
• Establish KPIs to measure the effectiveness of business decisions.
• Work with management to prioritize business and information needs.
• Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers
• Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization.
• Responsible for developing and executing tools to monitor and report on data quality.
• Responsible for establishing appreciation and adherence to the principles of data quality management, including metadata, lineage, and business definitions
• Provide support to Tech teams in managing security mechanisms and data access governance
• Provides technical support and mentoring and training to less senior analysts.
• Derive insights through A/B tests, funnel analysis, and user segmentation

Key Criteria:

• 3+ years in a data analyst position, preferably working as a Data Analyst in a fast-paced and dynamic business setting.
• Strong SQL-based querying languages (MYSQL, PostgreSQL) and Excel skills with the ability to learn other analytic tools.
• Understanding of Scripting experience in (Python, Perl, JavaScript, Shell);
• Skilled in statistical and econometric modeling, performing quantitative analysis, and technological data mining and analysis techniques.
• This role requires a mixture of data schema knowledge and technical writing activities paired with hands-on and collaborative work with Systems Analysts. Technical exposure through requirements, QA, or development software lifecycles are also a plus
• Demonstrated analytical skills. Ability to work with large amounts of data: facts, figures, and number crunching. Ability to see through the data and analyze it to find conclusions.
• Excellent attention to detail. Data needs to be precise. Conclusions drawn from data analysis will drive critical client decisions
  Domain knowledge in the Internet of Things is a plus
• Managing a junior team of analysts. It is crucial that they have exceptional writing and verbal communication skills to perform their job duties and manage others.

• B.E/ B.Tech./ M. E/ M. Tech from any recognized university in India.
• Minimum 60% in Graduation or Post-Graduation
• SQL knowledge and hands-on experience is a must.
• Great interpersonal and communication skill

• Track & effectively address queries with timeliness and accuracy.
• Answer incoming queries over phone and emails

• Resolve any customer complaints in a prompt and professional manner.
• Collaborate to ensure customer satisfaction.

• Should be able to work, manage & maintain the CRM software.
• Coordinate with internal managers for updating data
• Maintain complete and accurate customer correspondence data.