Position Summary
We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.
Key Responsibilities
- Manage customer interactions via phone, email, or chat in a professional and timely manner.
- Resolve customer queries, issues, or complaints with accuracy and empathy.
- Maintain detailed records of customer interactions in the system.
- Collaborate with internal teams for escalations and resolution follow-ups.
- Uphold service quality standards and contribute to continuous improvement.
Qualifications & Requirements
- Education: 12th Pass, Diploma, Graduate, or Postgraduate
- Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply
Skills:
- Excellent verbal and written communication in English
- Strong interpersonal and problem-solving skills
- Basic computer proficiency (MS Office, typing skills)
- Ability to work in a fast-paced, team-oriented environment
- Willingness to work in rotational shifts (including night shifts)
Perks & Benefits
- Competitive salary with performance-based incentives
- Night shift allowances and cab facility
- One-time complimentary meal during shifts
- Opportunities for internal growth and role advancement
- Exposure to international client processes and professional development
Shubham Vishwakarma
Full Stack Developer - Averlon
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JOB DESCRIPTION
Job Title: Admission Counsellor
Experience: 1-4 Years
Location: Gurgaon
Type of Working: Work from Office, 5 Days
RESPONSIBILITIES
● Counselling prospective students and guiding them about the different Courses
● Counselling through Data Calling.
● Advise students on specific degree programs and admission procedures.
● Handling queries over the telephone
● Converting leads into admissions.
ELIGIBILITY:
● Excellent written and verbal communications.
● Good knowledge about the courses and ready to work as per requirements
● Well-versed in the background of the Edtech industry.
● Must possess thorough knowledge of institutions and programs offered.
● Should maintain a professional work environment.
● Full of energy, result-oriented nature and takes initiative.
● Experience from the Edtech industry would be preferred
J.D/Role
- Need to perform diagnostic audiological evaluation on adults and children.
- Perform PI functions and acoustics immittance.
- Performs pure tone audiometry test, impedance audiometry, and Tympanometry test.
- Fills all forms and signs test evaluation sheets.
- Performs hearing aid consultation and trial.
- Perform and guide customers in setting up hearing aids.
- Performs fittings, orientations, and checks.
- Fit and dispense prospective clients with an appropriate make and model of hearing aid technology and product
- based on their hearing loss situation.
- Guides customers in cleaning methods and usage of hearing aids.
- Do a minor repair of aid.
- Performs regular follow-up with customers and takes their feedback.
- Select and administer the appropriate diagnostic procedures for each patient based on age and performance ability.
II.Skill Set
- Need to have good communication skills.
- Be empathetic to clients.
- Need to be updated with technology and testing advances.
- Need to have and develop good customer care skills.
The responsibilities would be as follows -
1. Pitch offerings to C-Suite People across industries
2. Manage day to day leads
3. Gather requirements, create feature list and prototypes
4. Create Presentation and Pitch Decks
5. Account Management for clients
Preference would be given to -
1. People with good communication skills (Verbal and Written) in English
2. IT related background in graduation/post-graduation
3. Previous experience in Sales
Job Description: The ideal candidate for this role is that you are a proven sales performer adept in direct-toconsumer consultative sales. You are comfortable working with high ticket size products that require focussed nurturing over a period and yet can build urgency for the end consumer to decide fast. You have worked in a highly competitive sales environment and have been at the top 10 percentile of your team. What will you be doing?
●Being a mentor and guide, who potential learners can look up to for career advice.
● Counselling potential learners, helping them plan their career path and understanding how upGrad can catalyse their career.
●Carrying weekly enrolment/revenue and collection targets.
●Establishing the uniqueness and effectiveness of upGrad's model of online/blended learning.
● Owning the complete sales closing life cycle for leads assigned to you. This includes making phone/video calls, product demonstration, sales closing and post-sales relationship management.
● Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality. What are we looking for?
● Individual with outstanding English communication skills (written and verbal), interpersonal and presentation skills. ● Hardworking Individuals with high dedication and extreme determination.∙ Experience in EdTech sales would be an advantage.
●Rockstar sales performers with proven track records.
● Great listeners and trustworthy individuals who can bond with our potential learners. Individuals with the ability to approach any situation with patience and powerful empathy.
● Individuals who take a disciplined approach towards building funnels, tracking feedback, prioritising tasks and overachieving targets and deadlines.
● Sales bent of mind, to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets.
●Passion for always delivering the highest levels of customer service.
●Basic proficiency in MS Office Suite is required.
What are your deliverables / KPI's?
●Minimum of 100+ Dials every day with 40+ Connects.
●2 hours of talk time on an average per day & 1 Video Session
●2 enrolled students per week.
●Weekly revenue targets to be met consistently.
Java
Spring Boot- To perform requirement analysis and oversee the implementation of architectures of project scope
- To provide customized reusable solutions of project, program or operational scope
- To develop high-quality and detailed designs
- To conduct unit testing using automated unit test frameworks and identify and address possible risk by conducting mitigation action planning
- Conducting configuration of your own work or from the team and assess the technical impact of multiple technologies/strategies
- Reviewing the work of other developers with feedback for improvement (if applicable)
- Using coding standards and best practices to ensure quality deliverables
Ruby on Rails (ROR)
Javascript
MongoDBThanks and regards
Angular (2+)
NodeJS (Node.js)
HTML/CSSWe have an opening for Mean Stack Developer in our company. Please find below the job decscription for the same.
Job Description:
Tech Stack :
ANGULARJS, NODEJS, REQUIREJS, EXPRESSJS, HTML5, CSS3, JAVASCRIPT, AJAX, REST API, JQUERY, POSTGRESQL/MYSQL, MVC FRAMEWORK, MICROSERVICES ARCHITECTURE
Responsibilities:
- Design and build advanced applications
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Building reusable code and libraries for future use
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Able to understand and create Documentation according to Client requirement.
Requirements:
- Ability to write clean, commented and maintainable code.
- Basic understanding of microservices.
- Basic understanding in designing, architecting, developing enterprise class products and solutions.
- Basic understanding of MVC frameworks.
- Good understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3.
- Understanding accessibility and security compliance.
- User authentication and authorization between multiple systems, servers, and environments.
- Integration of multiple data sources and databases into one system.
- Basic understanding data migration, transformation, and scripting.
- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform.
- Basic understanding of a back-end programming concepts.
- Basic understanding of code versioning tools, such as Git.
- Proper understanding of OOPS concepts.
- Creating database schemas that represent and support business processes.
- Understanding of startup culture.
- Good team player, Quick learner.
If you are interested, please share your profile.
Regards,
Pavithra
AngularJS (1.x)Javascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon