Customer Support Executive

🧭 Tech Lead (Backend / Fullstack | 7–10 Years)

Location: Bangalore (On-Site, Hybrid)

Company Type: Public-Listed Product Company

We’re Building a “Top 1% Engineering Org”

We’re building a high-talent-density, AI-first R&D organization from scratch — inside a publicly listed company undergoing a full-scale transformation.

Think:

→ Rewriting legacy systems into AI-native architectures

→ Embedding LLMs + Agentic AI into core workflows

→ Reimagining platforms, infra, and data systems for the next decade

This is the kind of shift you’d expect from Google, Microsoft, or Meta —

Except you get to build it from day 0 → scale it globally.

About the Role / Team

We are building a next-generation AI-first R&D organization in Bengaluru, focused on solving complex problems across LLMs, Agentic AI systems, distributed computing, and enterprise-scale architectures.

This initiative is part of a publicly listed global company investing heavily in AI-driven transformation, re-architecting its platforms into intelligent, autonomous systems powered by large language models, workflows, and decision engines.

You will be working on:

• Agentic AI systems & LLM-powered workflows
• Distributed, scalable backend systems
• Enterprise-grade AI platforms
• Automation-first engineering environments

🚀 The Mandate

Lead execution of mission-critical systems while staying hands-on — bridging architecture and delivery.

🧩 What You’ll Do

• Own end-to-end delivery of complex engineering initiatives (0→1, 1→N)
• Design systems across backend + frontend (if fullstack)
• Translate ambiguous problems into structured technical solutions
• Drive engineering best practices, code quality, and velocity
• Mentor engineers and elevate team performance
• Collaborate with stakeholders on roadmap and execution strategy

🧠 What We’re Looking For

• Strong experience in backend systems + optional frontend frameworks
• Proven ability to lead projects and deliver at scale
• Solid understanding of system design and architecture patterns
• Ability to balance speed vs quality vs scalability trade-offs
• Strong communication and leadership without authority
• Strong coding skills in Python / Java / Go / Node.js
• Solid understanding of data structures, system design basics, and backend architecture
• Experience building scalable APIs and services
• Familiarity or curiosity around AI/LLMs, async systems, or event-driven design
• Strong debugging, problem-solving, and ownership mindset

Nice to Have

• Experience integrating LLMs, vector databases, or AI pipelines
• Contributions to architecture at scale
• Experience with Agentic AI / LLM orchestration frameworks
• Background in product engineering or platform companies
• Exposure to global-scale systems (millions of users / high throughput)

🔥 What Sets You Apart

• Experience leading platform builds or major system rewrites
• Exposure to AI systems, LLM integrations, or intelligent workflows
• Built platforms used by millions of users / high-throughput systems
• Experience with event-driven systems, stream processing, or infra platforms
• Prior work on AI/ML platforms, model serving, or intelligent systems

Background: We Commonly See (But Not Limited To)

• Our team often includes engineers from top-tier institutions and strong research or product company or DeepTech or AI Product backgrounds, including:
• Leading engineering schools in India and globally
• Engineers with experience in top product companies, AI startups, or research-driven environments
• That said, we care far more about demonstrated ability, depth, and impact than pedigree alone.

Focus: Selling courses (Travel & Tourism, Makeup, Podcasting)

Candidate Requirements:

Experience: Minimum 1 year in the Ed-Tech industry with Strong communication and sales skills

Location: Goregaon East

Compensation: Fixed salary up to ₹6.5 LPA + Uncapped Incentives

Work Schedule: Monday to Saturday

Working Hours: 11:30 AM – 8:30 PM

Age Criteria - Max upto 35 years (36 years or more will not be considered)

Position: SCM Head (leather, trims, hardware, and raffia)

Location: IMT Manesar

Experience: 10+ year in SCM in Bag manufacturing Industry

Salary: Negotiable

Industry: Fashion/ apparel/ leather

Education: Bachelors/Masters degree in Supply Chain Management, Logistics, or related field.

We are looking for a seasoned Supply Chain Manager with 10-15 years of experience. The ideal candidate will possess strong knowledge of leather, trims, hardware, and raffia. You will lead our supply chain team, developing and implementing strategies to optimize efficiency, reduce costs, and enhance overall supply chain resilience.

Key Responsibilities:

·        Develop and execute comprehensive supply chain strategies aligned with business revenue.

·        Lead and build a high-performing supply chain team.

·        Negotiate contracts and prices with suppliers.

·        Manage inventory levels, ensuring optimal stock levels and minimizing waste.

·        Implement and maintain robust supply chain processes and systems.

·        Identifying opportunities for cost savings and process improvements.

·        Collaborate with internal teams (production, procurement, logistics) to ensure seamless operations.

·        Ensure compliance with regulatory requirements and industry standards.

Requirements:

·        10-15 years of experience in Supply Chain Management, preferably in bag manufacturing or similar industries.

·        Strong knowledge of leather, trims, hardware, and raffia.

·        Proven leadership and team management skills.

·        Action-oriented approach with excellent problem-solving abilities.

·        Excellent communication, negotiation, and interpersonal skills.

·        Strong analytical and strategic thinking skills.

·        Ability to work under pressure and meet deadlines.

Certifications:

- APICS, CSCP, or similar certifications preferred.

Mail updated resume with current salary-

Email: jobs[at]glansolutions[dot]com

Satish: 8 8 5 1O1 8 1 6 2

Website: www.glansolutions.com

Click for more jobs- https://glansolutions.com/jobs.php

Google search: Glan Management Consultancy

Duties

About Us:

We are a UK-based conveyancing firm dedicated to transforming property transactions through cutting-edge artificial intelligence. We are seeking a talented Machine Learning Engineer with 1–2 years of experience to join our growing AI team. This role offers a unique opportunity to work on scalable ML systems and Generative AI applications in a dynamic and impactful environment.

Responsibilities:

Design, Build, and Deploy Scalable ML Models

You will be responsible for end-to-end development of machine learning and deep learning models that can be scaled to handle real-world data and use cases. This includes training, testing, validating, and deploying models efficiently in production environments.

Develop NLP-Based Automation Solutions

You'll create natural language processing pipelines that automate tasks such as document understanding, text classification, and summarisation, enabling intelligent handling of property-related documents.

Prototype and Implement Generative AI Tools

Work closely with AI researchers and developers to experiment with and implement Generative AI techniques for tasks like content generation, intelligent suggestions, and workflow automation.

Integrate ML Models with APIs and Tools

Integrate machine learning models with external APIs and internal systems to support business operations and enhance customer service workflows.

Maintain CI/CD for ML Features

Collaborate with DevOps teams to manage CI/CD pipelines that automate testing, validation, and deployment of ML features and updates.

Review, Debug, and Optimise Models

Participate in thorough code reviews and model debugging sessions. Continuously monitor and fine-tune deployed models to improve their performance and reliability.

Cross-Team Communication

Communicate technical concepts effectively across teams, translating complex ML ideas into actionable business value.

·      Design, build, and deploy scalable ML and deep learning models for real-world applications.

·      Develop NLP-based and Gen AI based solutions for automating document understanding, classification, and summarisation.

·      Collaborate with AI researchers and developers to prototype and implement Generative AI tools.

·      Integrate ML and Gen AI models with APIs and internal tools to support business operations.

·      Work with CI/CD pipelines to ensure continuous delivery of ML features and updates.

·      Participate in code reviews, debugging, and performance optimisation of deployed models.

·      Communicate technical concepts effectively across cross-functional teams.

Essentials From Day 1:

Security and Compliance:

         • Ensure ML systems are built with GDPR compliance in mind.

         • Adhere to RBAC policies and maintain secure handling of personal and property         data.

Sandboxing and Risk Management:

         • Use sandboxed environments for testing new ML features.

         • Conduct basic risk analysis for model performance and data bias.

         • Use sandboxed environments for testing and development.

         • Evaluate and mitigate potential risks in model behavior and data pipelines

Qualifications:

·      1–2 years of professional experience in Machine Learning and Deep Learning projects.

·      Proficient in Python, Object-Oriented Programming (OOPs), and Data Structures & Algorithms (DSA).

·      Strong understanding of NLP and its real-world applications.

·      Exposure to building scalable ML systems and deploying models into production.

·      Basic working knowledge of Generative AI techniques and frameworks.

·      Familiarity with CI/CD tools and experience with API-based integration.

·      Excellent analytical thinking and debugging capabilities.

·      Strong interpersonal and communication skills for effective team collaboration.

Quoted Infotech

Who We Are:

Quoted Infotech is a registered company based in Rajkot (Gujarat) started with a vision “to be regarded as a trusted technology partner for global startups. And SMEs”.

What We Do:

We at Quoted Infotech are a team of highly qualified and skilled professionals working together to "Turn ideas into reality". We have catered our services to many Tech startups and SMEs to build and scale their platform. A few of the technologies we currently work with (but are not limited to) are Node.js, React, Next.js, Laravel, PostgreSQL, MySQL, Redis, Docker, Kubernetes, And Git. We leverage cloud services (AWS, GCP, Firebase, Digital Ocean) to a great extent. Besides, we have hands-on experience with infrastructure development as well.

Our Culture

We are a startup-minded team having a problem-solving attitude. We are looking for like-minded teammates. If you believe that you are the one who likes to solve challenges and can add value to our culture, then join us.

Responsibilities

• Work with management to develop and implement a business development strategy for a defined territory.
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Manage clients from USA, UK, CANADA, SINGAPORE, EUROPE, and AUSTRALIA and their Projects related to Web/Mobile App Technologies like Node.js, React.js, Next.js, Angular, Laravel, Docker, and Cloud computing. 
• Collaborate with Project Managers, business partners, and developers to coordinate project schedules and timelines.
• Building strong relationships with the existing portfolio of clients
• Bidding on various portals to get the projects as well as to generate leads through data pulling.
• Communication with prospects / clients via Skype / LinkedIn / Whatsapp to understand the requirement in detail
• Preparing requirement specification documents using MS Word, Excel, Google spreadsheets, Jira, ClickUp, Asana, Miro, etc.
• Attending networking activities to research and connect with prospective clients.
• Handling various types of project management tools like HubSpot etc. to keep the track of projects as well as to maintain client's data.
• Suggesting upgrades or added products and services that may be of interest to clients.
• Crafting business proposals and contracts to draw in more revenue from clients.

Business Development Executive Requirements:

• Minimum of a Bachelor’s Degree in Business, Marketing and/or Computer/IT
• Ability to generate revenue by identifying pain points and suggesting suitable products or services.
• Great networking skills.
• Excellent written and verbal communication.
• Resourceful, with outstanding research skills.
• Emboldened by challenges.
• Experience in writing website content is plus
• Demonstrated and proven sales results
• Ability to work independently  and achieve targets 

Perks:

• 5 Days working
• WFH option
• Workdesk setup
• Flexible timing
• Unparalleled Career Growth
• Dedicated learning and personal growth sessions
  
  

Additional:

• No of Openings - 1
• Experience - 1+ Years
• Work from Anywhere
• Salary + Incentives

Job description

• Participate the development process;
• Cooperate with QA team;
• Recognize opportunities to improve code efficiency;
• Perform code peer-to-peer reviews;
• Contribute to software architecture planning;
• Maintain code and documentation integrity and organization;
• Help project owner in estimating new features;
• Keep up with emerging trends and technologies;
• Accurately match UI/UX design;
• Participate in various team-buildings and non-development activities (Risks identification, Threats Modeling, etc.)
• Build reusable components.

Requirements:

• 4+ years of commercial experience;
• Strong knowledge of JavaScript (ES5, ES6+), HTML5, CSS3;
• Good understanding of CSS Preprocessors, such as LESS and Sass;
• Experience with React/Redux is a must;
• Experience with TypeScript;
• Upper-Intermediate English;
• Strong knowledge in Node.js (Express);
• Experience working in an Agile environment (Scrum or Kanban);
• Experience with build tools, code coverage, and testing frameworks Webpack, jest etc.;
• Experience with SQL and NoSQL databases PostgreSQL, MongoDB;
• Strong Knowledge with Rest API;
• Proficient understanding of code versioning tools such as Git;
• Experience with Redis, ElasticSearch.

Nice to have:

• Experience with CI/CD;
• Experience with serverless, FaaS and PaaS (AWS Lambda);
• Understanding of SDLC and ISMS.

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

What you need to have: