About Company:
MyOperator is a leading cloud communication platform dedicated to helping businesses enhance their customer communication and streamline operations. We empower thousands of companies to connect with their customers seamlessly through our innovative solutions.
We are hiring for a passionate, independent and ambitious Customer Success professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The Professional should be a good listener and be able to handle the customer’s queries smartly. He should be open to learn and unlearn based on the situational demand. The candidate should be able to convince the client mostly through calls, mails, SMS and chats. She/He should be able to understand the Market scenarios and should give the analytical feedback to his/ her reporting manager.
Key Responsibility Area:
- Responsible for deriving major factors for expansion of revenue from the existing clients
- Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume
- Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
- Maintaining the retention rate of the existing clients as per the company benchmark
- Sharing weekly and monthly reports with the reporting manager
- Getting case studies and testimonials from the targeted pool of clients
- Coordinating with the other departments meet the allotted benchmarks
- Working on the product metrics to get better understanding of the clients to be contacted
- Provide advanced training to the clients for the advanced and targeted features
- Meeting/E-meeting clients depending on the client requirements for product training or any additional requirements
- Sharing weekly and monthly reports with the reporting manager
Requirements:
- Proven experience as a Account Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on Experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for revenue generation
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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