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Technical Customer Success Manager
Technical Customer Success Manager
OpenIAM's logo

Technical Customer Success Manager

Nikita Sinha's profile picture
Posted by Nikita Sinha
6 - 10 yrs
Upto ₹50L / yr (Varies
)
Remote only
Skills
Customer Success
Identity management
Service Integration and Management

OpenIAM is seeking a Technical Customer Success Manager (CSM) to manage strategic enterprise accounts. This role focuses on customer adoption, satisfaction, and business value realization. You will act as a trusted advisor to senior IT/security stakeholders, ensuring customers successfully deploy and derive value from OpenIAM’s identity and access management solutions.


Responsibilities

  • Own the post-sales relationship with enterprise customers.
  • Lead onboarding programs, customer success plans, and regular business reviews.
  • Understand customer IAM strategy and align OpenIAM solutions to business objectives.
  • Drive the adoption and expansion of OpenIAM within customer environments.
  • Coordinate with Solutions Architects, Engineering, and Support to resolve issues.
  • Advocate for customers internally, capturing product feedback and influencing the roadmap.
  • Provide high-level guidance on IAM best practices, compliance, and governance models.

Qualifications

  • 5+ years in Customer Success, Technical Account Management, or Professional Services.
  • Experience working with large enterprises and executive stakeholders (CIO, CISO, VP Security).
  • Strong understanding of IAM concepts (SAML, OIDC, MFA, provisioning, LDAP, RBAC).
  • Exceptional communication and relationship-building skills.
  • Ability to manage multiple high-profile accounts simultaneously.
  • Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

Why Join OpenIAM:


Partner with global enterprises on mission-critical security solutions.

Be the voice of the customer in a fast-growing IAM company. Competitive compensation, benefits, and growth opportunities.

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About OpenIAM

Founded :
2008
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

OpenIAM is a pioneering Identity and Access Management (IAM) solutions provider that has been transforming enterprise security since 2008. Based in New York, this self-funded and profitable company has established itself as an innovator in the IAM space, being the first to introduce a converged architecture stack and fully containerized suite for cloud environments. With a global presence and partnerships with major systems integrators like Thales and Indra, OpenIAM serves mid to large enterprises across various sectors including financial services, healthcare, education, and manufacturing.

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Tech stack

skill iconJava
skill iconReact.js
skill iconRedis
skill iconElastic Search
RabbitMQ
Cassandra
skill iconKubernetes
Terraform
Relational Database (RDBMS)
skill iconSpring Boot

Candid answers by the company

What does the company do?
What is the location preference of jobs?
What types of projects would I be working on?
What kind of growth opportunities can one expect at OpenIAM?

OpenIAM provides a comprehensive identity and access management solution for mid to large enterprises. They were the first to introduce an IAM stack based on a "converged architecture" and a fully containerized suite for cloud-native environments. Their platform includes identity governance & administration (IGA), web access management, MFA, and privileged identity management

Company social profiles

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