Customer Success (B2B SaaS, USA),

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

We are hiring for ASP. NET MVC/Core Developer.

Join Us from Anywhere in India!

Experience Range: 1-3 years

Role and Qualifications:

• Essential: Proficiency in ASP. NET MVC & ASP. NET Core, with a minimum of 1 year of hands-on experience
• Familiarity with. NET framework versions starting from. NET 4.5 and onwards
• Strong grasp of C#, JavaScript, TSQL, HTML, ASP. NET MVC, ASP. NET Core, ASP. NET Web API, and MSSQL
• Effective verbal and written communication skills
• Even candidates with foundational knowledge are encouraged, including freshers

What We Offer:

• Competitive salary increments based on your current CTC
• Additional referral bonuses
• Collaborative and supportive work environment
• Embrace remote work options
• Engage with cutting-edge technologies
• Salary commensurate with qualifications - no limitations for the right candidate
• Flexible work timings to accommodate project needs
• Performance-based bonuses

If you're an ASP. NET developer ready to contribute your skills within a dynamic environment, we're excited to welcome you, regardless of where you're located. Your expertise will be valued as we navigate the latest technologies and celebrate a culture of excellence.

Feel free to reach out and explore this opportunity further!

Job Description for Visa Filing and Administrative Executive

Location: Remote (Work from Home)

Time Zone: Canada & US working hours

Employment Type: Full-Time

Compensation: Based on experience

Reports To: RCIC / Business Lead

About the Role

We are seeking a highly motivated ​​​​​​​​​​​​​​Visa Filing and Administrative Executive​​​​​​​ to join our team. In this role, you will provide critical support to an RCIC-led immigration practice while also managing a variety of administrative and operational tasks. The ideal candidate is detail-oriented, organized, and able to balance multiple priorities in a professional and confidential manner.

________________________________________

Key Responsibilities

Immigration Support

•   Prepare and review immigration applications, supporting documentation, and forms.

•   Maintain and update client files, ensuring accuracy and adherence to deadlines.

•   Communicate with clients to collect necessary information and provide regular updates on case progress.

•   Research immigration programs, requirements, and regulatory changes as needed.

•   Safeguard all client information in compliance with privacy and regulatory standards.

Administrative & Business Support

•   Manage day-to-day administrative tasks including scheduling, email correspondence, and document preparation.

•   Assist with bookkeeping activities such as expense tracking, invoice preparation, payroll support, and record management.

•   Coordinate projects, track timelines, and ensure timely follow-ups.

•   Conduct research to support business operations, including vendors, suppliers, and process improvements.

•   Draft reports, summaries, and spreadsheets for internal use.

•   Provide additional administrative support to ensure smooth business operations.

________________________________________

Qualifications

•   Minimum 2 years of experience in relevant field. 

•   Experience in immigration, legal, or administrative support (preferred).

•   Exceptional attention to detail with the ability to handle sensitive information discreetly.

•   Strong organizational and time management skills.

•   Excellent written and verbal communication abilities.

•   Proficiency in Microsoft Office Suite and Google Workspace.

•   Familiarity with bookkeeping or accounting processes.

•   Knowledge of the Federal Government Immigration Portal (an asset).

•   Strong research skills with the ability to present findings clearly.

Job Description

 - Payments: Monitoring processing of payments in a timely

manner by the Accounts Executive that you will be supervising

directly.

- Receivables: Monitoring collection of receivables in time. In

addition, oversee that pro-forma and tax invoices are raised

appropriately.

- Recording: Overseeing the accounting function in ensuring

that the P&L and Balance Sheet presents an accurate picture

of our accounts.

- Costing: Playing a crucial role in deriving the unit economics

for our range of products.

- Reporting: You will play a critical role in preparing monthly

management reports on metrics / sales /budgeting to various

process owners to enhance their decision making.

- Standard Operating Procedures (SOPs): You (along with the

CFO) will play a pivotal role in devising the processes by which

the Finance and Accounts function and the

functions/businesses it interacts with, will adhere. This

includes shifting towards more technology-driven processes in

order to streamline Finance and Accounting operations.

- Banking and Third-party Partners: Liaising and coordinating

with our banking partners and other third-party partners

related to Finance and Compliance work.

What we are looking for

 - 1-3 years of experience working in a Finance/Accounting

department of a company or for a Finance/Accounting

services firm.

- Master’s degree relevant to Finance/Accounting

- Excellent knowledge of financial statements and its

mechanics.

- A Team Player with a pro-active and a “go-getter” attitude.

- Critical thinker who comes up with pragmatic solutions with

respect to the task at hand.

- Demonstrable leadership skills in a professional environment.

- Command over MS Office applications (such as Excel, Word,

and Powerpoint) and excellent working knowledge of

accounting software (e.g. Tally).

- Excellent Verbal and Written English communication skills.

- An eye for detail

1.Atleast 1.5 - 3 yr Experience in Mongodb

2.Overall 4-10 yrs Experience  in PHP/MERN Stack Development

3.Strong Experience in large data set

4.Strong Knowledge in anyone of PHP ( Yii2, Larvel,Codeigniter)

5.Good understanding of Code optimization.

6.Excellent in Designing & Architecture, handle AWS(Amazon Web Services) for our product in Financial domain.

7.Expert in working on core PHP,Oops,MySQL,Javascript,Ajax,HTML5,CSS3,& JQuery technologies

8.Proficient Understanding of Code Version Tools Such as Git ,Bit Bucket

9.The candidate should be well versed with problem solving skills,task breakdown  & code reviewing.

What you will be doing:

• Participate in network and security initiatives, network designs, project plans, and deployments as well as coordinating technical issues with vendors and internal teams
• Contribute to design, installation, maintenance, vulnerability remediation, and monitoring of network and security systems
• Responsible for expert-level troubleshooting of any problems relating to global issues - participation in security incident management and response.
• Providing support and guidance to Technology teams across network and security technologies.
• Adhere to IT access-management incident response and change control procedures (ITIL)
• Continuous documentation of the IT network infrastructure including technical specifications, design documents, roll-out, and disaster recovery plans

What we are looking for:

A Network Security engineer with a solid comprehensive background in:

• Ability to manage, supervise and delegate multiple tasks
• Strong experience with SIEM and log management
• EDR (Endpoint Detection and Response - especially in Microsoft ATP, Defender or SentinelOne) configuration and management.
• Vendor management; including SOC (Security Operations Centre) providers
• Global Security Incident management support
• Experience in SD-WAN (Meraki) management and troubleshooting
• Knowledge of network security, hardening network equipment, and vulnerability scans
• Experience in Microsoft security and endpoint management tooling such as MCAS and MEM
• Excellent troubleshooting skills. Ability to rapidly identify respond to and resolve issues
• Proven experience in remote access technologies (ZScaler an advantage)
• Excellent communication skills (written and verbal).
• An ability to work under pressure and take ownership of tasks and customer issues.
• Ability to work individually and as part of a global Infrastructure Technology team with regional teams in India, UK and North America.

• Experience working with HTML5, CSS3 in user interface design.
• Understanding of web technologies including one or more of the following:, Javascript (React, Angular, Node, D3, etc.)
• Expert knowledge on CSS preprocessors like Sass and LESS
•  Experience on  RESTful API.
• Strong typography, layout and visual design skills.

• Good exposure to databases, SQL queries
• Good analysis skills in order to troubleshoot and resolve the problems.
• Creative to suggest ways to simplify the UI workflows