Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles
Mandatory (Experience 1): Must have 3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.
Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success
Mandatory (Experience 3): Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.
Mandatory (Experience 4): Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)
Mandatory (Experience 5): Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).
Mandatory (Note): Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).
Mandatory (Company): B2B SaaS (Technical complex)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Talent Pro
About
Company social profiles
Similar jobs
FigmaAbout Company:
GEVME is a Singapore-based fast-growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetize virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality.
We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.
We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management.
We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Job Summary:
We're seeking a versatile Designer proficient in Figma and experienced with WordPress websites. The role focuses primarily on creating social media content, with additional responsibilities in various design areas.
Key Responsibilities:
- Create engaging social media visuals and graphics
- Design website illustrations
- Develop newsletters and whitepaper layouts
- Update and maintain WordPress websites
- Create UI elements for web and mobile applications
- Design marketing collateral (brochures, flyers, business cards)
- Produce infographics and data visualizations
- Develop icon sets for products and interfaces
- Design presentation templates and slide decks
- Create email marketing templates
- Produce product mockups and packaging designs
Requirements:
- Proficiency in Figma
- Experience with WordPress content management
- Ability to design for multiple formats (social media, print, web)
- Familiarity with brand guidelines and their application
- Effective time management skills
Preferred Qualifications:
- Portfolio showcasing social media designs, website illustrations, and marketing materials
- 3+ years of design experience in a technology company
- Knowledge of current design trends in UI/UX and social media
Roles and Responsibilities:-
1. Developing, generating, and growing new digital marketing business
2. Creating innovative online marketing sales plans
3. Exhibiting expertise in digital marketing solutions
4. Selling services like SEO, SEM, PPC, social media, online reputation management, etc. (for the US and Canada locations)
5. Maintaining accurate and up-to-date pipeline and forecasts
Desired Candidate Profile:-
1. The position demands an entrepreneurial-minded individual with high energy and a strong motivation to sell (we like increasing numbers)
2. A strong candidate will have excellent sales and closing skills
3. Strong organizational skills and ability to handle multiple tasks and priorities
4. Demonstrated time management skills
5. Knowledge of digital marketing/SEO services will be a plus
6. Excellent communication skills
Why should you join us:
· Fixed working timings- 5 days working
· Attractive Incentives
· Young & Vibrant work culture
Job Location: Block A-128, Sector-63, Noida
Salary Package: Depends on skills
Working Days: Monday to Friday
Shift: Night Shift
About Graygraph Technologies:
Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.
To know more, please visit our Websites:
www.Graygraph.com
www.DigitalGuider.com
Regards,
Yashika Thakur
HR Recruiter
at Graygraph Technologies
Go Programming (Golang)- Strong understanding and development experience with Golang.
- Good experience with programming languages like Java or Python(anyone of them).
- Should have experience in C & C++ programming.
- Has built basic Docker containers and hands on experience on Kubernetes.
- Good knowledge with any of the Cloud Platform like Azure or AWS.
- Must be comfortable working in a Linux environment.
- Exposed into IOT domain and its protocols.
- Must be a good team player.
- Strong Communication Skills.
NodeJS (Node.js)
MongoDB- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge in postgre
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app
Go Programming (Golang)
Ruby on Rails (ROR)
Ruby
Python
Javagoal is to improve the sales and profitability of businesses to drive sustainable growth.
Visit - stores.xoxoday.com so the interview call is more meaningful.
Responsibilities:
● PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the category.
● Ensure Profitability by negotiating the best category margins, securing marketing support from
brands, and focusing on delivering the budgeted top-line and bottom-line.
● Assortment planning: Ensure we have a competitive catalog compared to other players across
brands and sub-categories.
● Customer Experience: Anticipate and create solutions for customer pain points. Should be able to
resolve customer escalation and deliver on the expected NPS for the category.
● Category marketing: Create weekly, monthly, and quarterly calendars Have joint marketing plans
signed off with partner brands, execute the plan in coordination with the internal team
● Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a
smooth functioning system and to be able to deliver on the required set of parameters measured
across each function
● Working with customers and merchandisers and finding new ways of expanding product
categories.
● Responsible for demand and supply planning both sides of the business and planning marketing
and sales strategies for the category growth.
● Joint Planning with Product / Sales and Marketplace team: Work closely with the marketplace
team to ensure sufficient visibility to our products and jointly participate in the marketing events
conducted on the platform.
Following skills are mandatory:
1. 3-7 years of experience in global category roles, preferably digital categories.
2. Hands-on in Sales, Operations, and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and tactical
executioner with a proven track record of finding solutions to business problems.
4. Good communication skills / Good analytical skills along with sales/marketing knowledge.
5. MBA from reputed colleges would be preferred
6. Team management experience will be a plus, its cross-functional role.
7. A strategic thinker along with a growth mindset will be a right fit
What you can look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts,
yet maintain the quality of content, interact and share your ideas and have loads of learning while at work.
Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai,
Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday
Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences
Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information
Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process
Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans
- Ideate and create concept storyboards
- Conceptualise and present ideas as per the brief
- Pick and arrange effects, music that adds to the narrative
- Shortlist visuals and footage to be used in the video
- Collaborate with internal stakeholders to create videos for all marketing and product needs.
- Reorder and fine-tune content to ensure logical sequencing and smooth running of the video and time constraints are incorporated
- Improve and correcting lighting, coloring and faulty footage & sound
- Create transitions, titles, graphics and other supporting materials for the video
- Work closely with producers, directors, external vendors, motion graphic designers and learning managers to present a final product that matches the overall vision
- Take ownership of post-production management of assets and deliverables, channels & maintenance
Job Description
We are looking Senior Performance Test Engineer for Trivandrum/ Kerala Location.
Skills:
Strong development skills with knowledge on performance testing.
Prior experience of interacting with UK, EU, US clients is preferred
Knowledge on Agile & DevOps methodology
Knowledge on domain such as BFS, Mortgages is added advantage
Tools:
Primary – JMeter
Secondary – BlazeMeter, Any other commercial or open source tool
Experience:
5 to 8 Years (look for skills as opposed to experience)
Note: Good commutation is mandatory
Roles & Responsibilities
- Assist performance test lead in all planning/co-ordination activities
- Participate in agile ceremonies as required ? Performance workload design
- Performance test scripting
- Test data preparation and data driving test scripts/sanity testing
- Test environment verification
- Test scheduling and communication
- Set-up/arrange for server side monitoring
- Test execution and defect logging
- Primary results analysis and test reporting
- Capture lessons learnt and implement agreed improvement action items.
- Regular housekeeping of performance test assets
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon