Head of Customer Success/Director of Customer Success
How to apply -
Please follow the steps below :
1) The first step is to apply for the role. Please click on the link mentioned and fill out the form. - https://recruiterflow.com/wishup/jobs/154
2) Once all the details are filled in, you will encounter an online proctored test, the Aptitude test (25 minutes duration) on the link here -
a.) https://app.wishup.co/test
3) Initial Discussion
4) Interview with Hiring Manager - 1
5) Interview with the Hiring Manager - 2
6) Interview with Hiring Manager - 3
About Wishup
Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.
Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.
About the role, Key notes:
- Profile – Client Success Head
- Role – Full-time
- Grade – Sr. Manager / AVP
- Location – Remote - Work from home / Anywhere
- Work hours – Mon to Fri / US Shift (6:30 PM to 3:30 AM IST)
What you’ll do?
Develop Healthy Client Relationship - Create engagement strategies with clients to develop a professional relationship through the provision of products and operational services, training, and customer services.
Enhance Client Training - Makes sure that clients are aware of resources available for learning about Wishup’s service and that they’ve got tools letting them take advantage of everything Wishup offers.
Evaluate and Analyze Client Needs - Regularly checking on how Wishup’s service is meeting customers’ needs and whether there are areas for possible improvement or upgrades
Build Trust and Transparency with Clients - Unlock more value for their customers and create a virtuous circle that ensures mutual success.
Onboard New Clients - Educate key customers on how to build an effective virtual team using Wishup and derive the best possible output using the best virtual workspace practices
Act as a Client Advocate - Ensure the client’s feedback is heard and acted upon. Be the voice of the clients in the company, and mediate between the clients’ requests and the company’s vision.
Encourage Clients to Upgrade and build efficient virtual teams - Persuade customers to upgrade to higher plans or even catalyze them to consider building virtual teams leveraging Wishup’s potential. With an in-depth understanding of the Client’s needs, you can identify opportunities for the company to provide additional services.
Promote Client Loyalty - Keep track of clients’ subscription expiration dates and follow up with them to renew their subscriptions. Reduce the churn rate and increase retention by providing the client highest standard of service.
Expectation in Week 1 –
- Understand our business model, how we work, and who we serve.
- Understand the role of various departments and how they collaborate to deliver an exceptional client experience
Expectation in Month 1 –
- Learn all about the current set of processes in place
- Take on your first set of key accounts and handle their engagement
- Learn all about onboarding clients and initiate onboarding calls to build your own portfolio
Expectation till Month 3 –
- Nurture the relationships with the assigned accounts and build an upgrade pipeline to drive internal revenue
- Coach and mentor the Client Success Managers on effective strategies to reduce churn and drive growth with existing accounts
- Build a referral strategy to unlock growth potential by targeting business circles from existing accounts
- Formulate a plan to hire and train 3 new CSMs to achieve the desired internal revenue growth target
Expectations till Month 6 –
- Identify gaps in the pipeline and process to drive growth from existing accounts
- Convert 5 key accounts to match the current mega accounts in the company
- Demonstrate successful execution and implementation of the new growth strategies
Expectation in year 1 –
- Lead a team of 10 Client Success Managers to drive the internal revenue growth goals and retain them
- Maintain and grow a stable upgrade and referral pipeline
- Build up the talent onboarding strategies, test them thoroughly, capture and analyze the results, and implement improvements.
What are we looking for?
- 4+ years of customer success/client relationship experience, post-sales, or consulting role
- Strong work experience in client-facing roles such as account management, business development
- Very detail-oriented, tech-savvy, and solution-oriented
- Proven track record and enthusiasm for driving outcomes, with the ability to work under pressure
- Experience in onboarding, set up, training/product demos, resolution and escalation of issues, and client retention.
- Able to use data to make decisions, simplify complex problems, and express themselves thoughtfully
- Strong track record of identifying customer needs and successfully executing on retention and adoption strategies
- Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
- Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team)
- Ability to adapt and thrive in a fast-paced environment and rapidly changing market
- Bachelor’s degree required
What’s in it for you?
- A fully remote (work from anywhere) role
- Receive a more-than-competitive salary plus benefits
- Performance-driven and transparent work culture
- Enjoy a culture with opportunities for growth and learning
Shubham Vishwakarma
Full Stack Developer - Averlon
About Wishup Technology Pvt Ltd
About
Wishup is India’s largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.
Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishup’s leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, and DCE.
Connect with the team
Company social profiles
Similar jobs
Python
Amazon Web Services (AWS)About Nirmitee.io
Nirmitee.io is a fast-growing product engineering and IT services company building world-class products across healthcare and fintech. We believe in engineering excellence, innovation, and long-term impact. As a Tech Lead, you’ll be at the core of this journey — driving execution, building scalable systems, and mentoring a strong team.
- What You’ll DoLead by Example:
Be a hands-on contributor — writing clean, scalable, and production-grade code.
Review pull requests, set coding standards, and push for technical excellence.
- Own Delivery:
Take end-to-end ownership of sprints, architecture, code quality, and deployment.
Collaborate with PMs and founders to scope, plan, and execute product features.
- Build & Scale Teams:
Mentor and coach engineers to grow technically and professionally.
Foster a culture of accountability, transparency, and continuous improvement.
- Drive Process & Best Practices:
Implement strong CI/CD pipelines, testing strategies, and release processes.
Ensure predictable and high-quality delivery across multiple projects.
- Architect & Innovate:
Make key technical decisions, evaluate new technologies, and design system architecture for scale and performance.
Help shape the engineering roadmap with future-proof solutions.
- What We’re Looking For10+ years of experience in software development with at least 2 years in a lead/mentorship role.
- Strong hands-on expertise in MERN Stack or Python/Django/Flask, or GoLang/Java/Rust.
- Experience with AWS / Azure / GCP, containerization (Docker/Kubernetes), and CI/CD pipelines.
- Deep understanding of system design, architecture patterns, and performance optimization.
- Proven track record of shipping products in fast-paced environments.
- Strong communication, leadership, and ownership mindset.
- Believes in delivering what is committed, has a show-up attitude
- Nice to HaveExposure to healthcare or fintech domains.
- Experience in building scalable SaaS platforms or open-source contributions.
- Knowledge of security, compliance, and observability best practices.
- Why Nirmitee.ioWork directly with the founding team and shape product direction.
- Flat hierarchy — your ideas will matter.
- Ownership, speed, and impact.
- Opportunity to build something historical.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBSkill Set: 10 years plus as a full stack Java/JavaScript Developer
Micro Services, Distributed Systems
Cloud Services: AWS:(EC2,S3,Lambda,Load Balancing,Serverless)
Programming Backend: Node.js ,
Programming FrontEnd: React.js or ,Angular
Queuing: RabbitMQ /Kafka
Methodologies: Agile Scrum
Responsibilities:
End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.
DIscuss business requirements and timelines with management and create a task plan for junior members.
Manage the day to day activities of all team members and report their work progress
Mentoring the team on best coding practices and making sure modules are Live
on time.
Management of security vulnerabilities.
Be a full individual contributor which means can work in a team as well as alone.
Attitude:
Passion for tech innovation and solve problems
GoGetter Attitude
Extremely humble and polite
Experience in Product companies and Managing small teams is a plus
Swift
Objective C
iOS App DevelopmentWe are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work
with our team of talented engineers to design and build the next generation of our mobile application.
Requirements:
1. Min 3 years of experience in iOS development
2. Experience with offline storage, threading, and performance tuning.
3. Familiarity with RESTful APIs to connect iOS application to back-end services.
4. Should have worked on sockets, hardware integrations
5. Experience with iOS frameworks such as Core Data, Core Animation, etc
6. Hungry to do awesome product development and keen to learn newer technologies.
JD:
1. Design and build application for the iOS platform.
2. Ensure the performance, quality, and responsiveness of application.
3. Collaborate with a team to define, design, and ship new features.
4. Identify and correct bottlenecks and fix bugs.
5. Help maintain code quality, organization, and automatization
Actively looking MIS Coordinator Role in Kolkata(New Town)
Exp-Min 1 Year
Sal-Nego
English Communication Must
Must have good communication/Fresher also apply with updated CV.
Job Title: HR Recruiter
Location: Hyderabad - Work from Office
Company: InfoGrowth
About Us: InfoGrowth is a dynamic and innovative company dedicated to driving success through data-driven solutions. We are committed to fostering a diverse and inclusive workplace where talent thrives.
Position Overview: We are seeking a motivated and detail-oriented HR Recruiter to join our growing team. The ideal candidate will be responsible for managing the end-to-end recruitment process, from sourcing candidates to onboarding new hires. You will collaborate with hiring managers to understand staffing needs and help build a strong workforce that aligns with our company culture and goals.
Key Responsibilities:
- Talent Sourcing: Utilize various platforms (job boards, social media, networking events) to identify and attract top talent.
- Screening & Interviewing: Review resumes, conduct initial screenings, and facilitate interviews to assess candidates’ qualifications and fit.
- Collaboration: Work closely with hiring managers to develop job descriptions and determine selection criteria.
- Candidate Experience: Ensure a positive candidate experience throughout the recruitment process, providing timely communication and feedback.
- Onboarding: Coordinate the onboarding process for new hires, ensuring they have the necessary resources and support for a smooth transition.
- Data Management: Maintain accurate and organized recruitment records and metrics to track hiring progress and identify areas for improvement.
- Market Research: Stay informed about industry trends and best practices in recruitment and talent acquisition.
Qualifications:
- Bachelor’s degree in Human Resources, Business Administration, or related field.
- Proven experience in recruitment, preferably in a corporate environment.
- Strong understanding of HR practices and employment laws.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in using applicant tracking systems (ATS) and other recruitment tools.
- Strong organizational skills and attention to detail.
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A collaborative and inclusive workplace culture
- Flexible working arrangements
Global IP Partners is hiring freshers for the following position:
Business Development Executive - 0+ Years of Experience.
#location: Mohali/Chandigarh
#5daysworking
Education Qualification Required: Graduate in any field
Skills required:
Extremely good hunting skills
Full-time Direct Sales professionals
Good verbal communicator
Excellent written communication skills
#Refrences are always welcomed!
Interested candidates kindly apply
Android TestingWe are looking candidates for Lucknow office,
- Review and analyze system specifications
- Collaborate with QA engineers to develop effective strategies and test plans
- Execute test cases (manual or automated) and analyze results
- Evaluate product code according to specifications
- Create logs to document testing phases and defects
- Report bugs and errors to development teams
- Help troubleshoot issues
- Conduct post-release/ post-implementation testing
- Work with cross-functional teams to ensure quality throughout the software development lifecycle
- mobile testing android and ios is must.
- automation testing on apium and selenium or jira is recomended
Note: This position is only for lucknow office, loorking for local candidates.
Must have:
2+ years of development experience in Microsoft Dynamics NAV/BC (ERP
software)
Experience with Test-Driven-Development
Experience in the connection of APIs
In-depth knowledge and experience in AL and/or C/AL, Visual Studio Code,
Azure DevOps, Git
Very good communication skills (read, write, speak)
Team player with a strong willingness to tackle things together
Availability to travel if needed
Nice to have:
Good knowledge of software architecture
Basic knowledge of the Microsoft Azure platform
Knowledge of quality assurance and documentation
Experience in working in agile teams using Scrum
Writing and implementing test automation in AL
PowerShell, and MS SQL Server
Ideally knowledge of or interest in acquiring knowledge of the extended
Microsoft 365 stack: C# development, Azure Functions, Microsoft Power
Automate (Microsoft Flow) / Microsoft Power Apps
JavaPythonRole Description:
As a Lead Backend Engineer , you will be responsible for designing and deploying scalable, highly available, and fault-tolerant systems for Radiusagent. Experience as a Tech Lead, managing tasks with back-end engineers while coding themselves will be a bonus point for the ideal candidate.
Responsibilities will include-
- You will contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
- You will build cutting-edge scalable systems by writing simple and efficient code.
- You will push your design and architecture limits for new product development.
- You will ensure compliance with the build/release and configuration management process.
Skills needed:
- be able to design and build modules from ground up
- proficient in any one programming language out of php/golang/node/python/javascript/java/ruby and ability to pick up others
- experience with mysql/postgres/mongodb/couchdb
- experience with redis/memcached
- experience with rabbitmq / kafka
- experience in having written cron jobs, troubleshooting downtime
- ability to work with ambiguous requirements
- good understanding of OS concepts
Nice to haves:
- experience with managing VMs' on aws/gcp/digitalocean
- experience with docker/kubernetes
- experience elasticsearch or lucene
React Native
Javascript
HTML/CSSResponsibilities:
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon