Associate Manager - Customer Success (AdTech, B2B SaaS)
at Advertising, Marketing & Technology Industry
ROLES AND RESPONSIBILITIES:
As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.
- Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
- Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
- Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
- Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
- Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
- Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
- Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
- Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
- Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.
IDEAL CANDIDATE:
- 2-5 years of experience on the internet/technology industry (mandatory)
- B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
- Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
- Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
- Accountability and personal organisation are essential
- Experience in managing a diverse group and training each according to company standards
- Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
- Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
- Self-motivated and proactive mindset with the ability to work independently and as part of a team.
- Experience in the tech industry or a related field is highly desirable.
PERKS, BENEFITS AND WORK CULTURE:
- Flexible work hours and leaves
- Salary advance
- Maternity/Paternity leave benefits & adoption assistance
- Butler & Concierge services
- Team Off sites & Celebrations
BEYOND WORK:
- Insurance benefits for you and family
- Interest-free loans
- Gift vouchers for special moments
- Fully-equipped Gym
- Education Sponsorship Programs
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
- Candidate should responsible for developing the business at responsible locations through leads acquisition and conversion, fostering customer engagement and retention, executing marketing campaign and by advancing brand building.
- Should be able to recruit and monitor Marketing executives.
- Vast knowledge in marketing with customer and business knowledge.
- Should know Dos & Don'ts in Market.
- Should have knowledge on competitor routes, strategies and rates.
- Meeting customers for booking/delivery increase.
- Market survey and identification of expansion opportunities.
- Drive executives with clear goals
- Proactively Identifying the new Prospective business areas, clients etc., and closing the deals.
- Achieving monthly target.
Python
Django
Amazon Web Services (AWS)
Redis
PostgreSQLJob Title : Python Django Developer
Experience : 6+ Years
Location : Gurgaon (Work from Office)
Job Type : Full-time
Working Days: Monday to Friday (5 Days)
Timings: 9:30 AM – 6:30 PM
Job Summary :
We are seeking a highly skilled and experienced Python Django Developer to join our dynamic team in Gurgaon.
The ideal candidate will have a strong background in backend development, Django frameworks, and RESTful API integration.
You will be responsible for building and maintaining scalable web applications and collaborating with cross-functional teams.
Key Responsibilities :
- Develop, test, and maintain robust, scalable, high-performance web applications using Django and Python.
- Design and implement RESTful APIs and integrate third-party APIs and services.
- Write reusable, testable, and efficient code following best practices and coding standards.
- Work with frontend developers to integrate user-facing elements using server-side logic.
- Optimize applications for maximum speed and scalability.
- Perform code reviews, troubleshoot issues, and ensure application performance and security.
- Collaborate with product managers, designers, and other developers to deliver high-quality products.
Required Skills & Qualifications :
- 6+ Years of hands-on experience with Python and Django framework.
- Strong experience with RESTful APIs, Django ORM, and PostgreSQL/MySQL.
- Proficiency in version control systems like Git.
- Familiarity with frontend technologies such as HTML, CSS, JavaScript, and AJAX.
- Experience with Docker, Celery, Redis, and cloud platforms (AWS/Azure) is a plus.
- Solid understanding of software development principles and design patterns.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration abilities.
Good to Have :
- Experience with Django REST Framework (DRF).
- Knowledge of unit testing and CI/CD pipelines.
- Exposure to Agile development methodologies.
- Familiarity with containerization and deployment tools (Docker, Kubernetes).
About the company:
IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector.
Role Overview:
We are seeking a highly skilled Technology Delivery Manager - Payments to join our team. The ideal candidate will generate new ideas, utilize analytical skills to optimize performance, and ensure successful delivery of multiple projects simultaneously. This position is ideal for a proactive, strategic thinker eager to advance digital payment solutions through effective leadership and project execution.
Key Responsibilities:
- Candidate needs to be proficient in project management skills and should be able to deal with multiple functional teams such as Product, Business, Operations etc.
- Candidate should have good technical and functional knowledge of UPI.
- The candidate should be able to integrate seamless UPI payment flow on the Merchant website/Applications.
- Candidate should be able to Integrate Merchant payments solutions on 3rd Party Applications.
- Candidate should be able to work with the UPI technology team of Merchants and Bank.
- Candidate should be able to manage multiple tasks and prioritize them so as to ensure completion within required time lines.
- Candidate should also be involved in UPI product maintenance activities to ensure minimum customer issues and also resolve issues within specified TAT's.
- Candidate should be responsible for supporting day to day activities in UPI.
Work Experience:
- Minimum 3-5 years of experience in UPI Technology and other Digital Products.
- Focus on generating new ideas on UPI platform and innovative product approaches.
- Strong analytical and quantitative abilities.
- Excellent project management skills - ability to manage multiple projects at once.
- Effective verbal and written communication skills, with ability to influence others.
PHP
Laravel
CodeIgniterExperience in theme customization integration
For experienced candidates experience in shopify apps is a must.
About Us:
At Global Edugate wherein government aligned industry relevant courses are there.Its not just to go through the course but we help candidates in assessing government authorized certifications.We are LMS in the form of app with more than 1000 hours of content. So we are a proper edtech solution to the NSQF aligned government authorized courses.We are helping both trainer as well as learner in the upliftment of the quality of life which help them in getting fair wages. We are creating e-content to skill and upskill the youth of our nation with the guidelines laid by NSDC and other Sector Skill Councils.I would like to explore the synergies wrt to the same with you.
Website: http://www.globaledugate.co/" target="_blank">www.globaledugate.co
Key Responsibilities:
1)Manage and interpret model curriculum desired by various organizations.
2) Duration of the video will be of 12 hours,self paced.
3) Shooting Youtube Videos for various sectors like ariculture,logistics,solar,
4) Visit our Gurgaon office for shooting videos for online e-courses.
5) Candidate will be given a specified job role for which he will be shooting e-course videos.
6)Need to submit the training demo video as work link along with the application.
7)Immediate Joiners are welcome.
Short runs at Bourdaina are 3 month fast track programs with clearly defined processes & objectives. Atleast one short run is mandatory before joining us for long haul.
Here's what you'll do day-to-day:
- Actively seeking out new sales opportunities through networking and social media.
- A sales intensive role where you help restaurants, F&B brand, Hotels and FMCG brands by selling Bourdaina products
- Demonstrating and presenting products and services.
- Account management for key clients of the organisation.
- Manage end-to-end client relationships including pitching, negotiation, contracting, billing/invoicing, and payment collection, result tracking and troubleshooting.
Here's what we're looking for:
- People with 0 - 3 years of work experience. Relevant experience in B2B sales will be great!
- Someone who comes with a strong sense of initiative and personal leadership demonstrating the ability to function independently, and comfortable working in a startup environment.
- A person who is articulate, organized, detail-oriented, and has the ability to multitask.
Read Bourdaina Wireframe blogpost on Bourdaina LinkedIn page to understand Bourdaina Short Run Program
➢ Evaluate customers skills, needs and build productive long lasting relationships
➢ Negotiate the terms of an agreement and close deals
➢ Meet personal and team sales targets,
➢ Generate or follow through sales leads
InVideo is looking for a content associate to take charge of their internal content creation process. The candidate will be responsible for the production of video templates for the InVideo tool that has 5000+ templates currently.
An ideal candidate should have:
- An in-depth understanding of global content trends.
- Strong authority and presence on all social media platforms.
- Understanding of video as a medium and how to communicate using the same
- Excellent command over the English language - verbal and written.
- 2 to 4 years of experience in content creation on digital and most social domains.
- Experience in working with a medium-size creative team.
The duties of the candidate would be, but not limited to:
- Conceptualising content for the templates along with creative product and growth leads.
- Curating scripts for templates and social media, in line with the current trends.
- Foreseeing emerging content trends and leveraging them in the platform strategy.
ensuring that the design team is able to visually convert content into templates.
- Growing & Managing our network of external content providers to ensure quality and in-time delivery of video templates.
- Working with creative leads to design and build compelling high-quality digital content that can be converted into extraordinary templates.
- Researching and Understanding the digital medium overall and various use cases that dominate the domain.
Amazon Web Services (AWS)
Git
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon