LogIQ Labs Pvt.Ltd.

Job Title: Associate Solution Design / Pre-Sales Consultant – Logistics SaaS

Location:

Bengaluru (On-site)

Experience Required:

2–3 years in Pre-Sales / Business Analysis / Solution Consulting / Supply Chain Technology

About the Role

We are looking for an enthusiastic and detail-oriented Associate Solution Design / Pre-Sales

Consultant to support our sales team in crafting effective logistics solutions for prospective

clients.

This is an excellent opportunity for someone early in their career to gain hands-on

experience in solutioning, client interactions, and SaaS-based logistics platforms, while

working closely with senior solution consultants and enterprise sales teams.

Key Responsibilities

 Work with Sales and senior consultants to gather and understand client

requirements

 Assist in designing solution workflows across shipping, order processing, and

warehouse operations

 Support in creating solution documents, BRDs, and process flow diagrams

 Participate in client calls, discovery sessions, and product demonstrations

 Help prepare RFP/RFI responses and proposal documents

 Collaborate with Product and Tech teams to understand platform capabilities and

constraints

 Assist in integration scoping (APIs, SFTP, ERP/WMS connections)

 Ensure smooth handover to implementation teams with proper documentation

 Contribute to building demo environments, use cases, and reusable assets

Required Skills & Qualifications

 2–3 years of experience in Pre-Sales / Business Analyst / Implementation / Solution

Support roles

 Basic understanding of logistics and supply chain processes (shipping, warehousing,

order management)

 Familiarity with SaaS platforms and system integrations

 Good analytical and problem-solving skills

 Strong communication skills and ability to interact with clients

 Experience in creating process flows, documentation, or requirement gathering

Preferred Qualifications

 Exposure to Logistics SaaS / eCommerce / supply chain domain

 Basic understanding of APIs, SFTP, or data exchange concepts

 Experience working with ERP systems (SAP, Oracle, etc.)

Key Competencies

 Willingness to learn and adapt quickly

 Strong attention to detail

 Love for Solving Problems

 Ability to work collaboratively with cross-functional teams

 Structured thinking and documentation skills

What You’ll Gain

 Hands-on exposure to end-to-end pre-sales and solution design

 Opportunity to work with enterprise clients and modern SaaS platforms

 Mentorship from experienced solution consultants and sales leaders

 Fast-track growth into Solution Consultant / Pre-Sales Lead roles

As a Key Account Manager (KAM) in 2026, the role has shifted from being a "relationship manager" to a "strategic growth architect." You are now expected to use AI-driven insights to predict client needs and act as a consultant rather than just a vendor.

Below is a modern, professional Job Description for a KAM.

Job Title: Key Account Manager (KAM)

Role Overview:

We are looking for a Key Account Manager to oversee and nurture our most valuable client relationships. In this role, you aren't just a point of contact; you are a strategic partner. Your goal is to deeply understand the client’s business objectives and align our solutions to help them achieve long-term success. You will manage a high-value portfolio, ensuring retention, identifying expansion opportunities, and driving mutual profitability.

Key Responsibilities:

• Strategic Partnership: Build and maintain long-term, trusting relationships with "big player" clients, acting as their primary advocate within our company.
• Account Growth (Upselling/Cross-selling): Identify "white space" opportunities within existing accounts to introduce new products or services that solve specific client pain points.
• Predictive Problem Solving: Use data analytics and AI tools to monitor account health and proactively resolve issues before they escalate.
• Contract Negotiation: Lead complex negotiations for contract renewals and pricing agreements, ensuring terms are beneficial for both parties.
• Cross-Functional Leadership: Collaborate with Marketing, Product, and Support teams to ensure seamless delivery and tailored solutions for your key accounts.
• Market Intelligence: Stay ahead of industry trends and competitor moves to provide your clients with consultative insights that position them for success.

Required Skills & Qualifications :

• Relationship Management: Proven ability to manage large-scale accounts and build rapport with C-suite stakeholders.
• Commercial Acumen: Strong understanding of P&L, budgeting, and financial forecasting.
• Analytical Thinking: Proficiency in using CRM software (Salesforce, HubSpot) and AI-driven dashboards to interpret customer data.
• Negotiation & Persuasion: Expert-level communication skills with a track record of closing high-stakes deals.
• Adaptability: Ability to pivot strategies in a fast-paced, digital-first market

Key responsibilities

• Design, develop, and maintain automated test scripts using Katalon Studio for web, API, mobile, and desktop applications.
• Create and execute detailed test plans, test cases, and test scripts based on business requirements and technical specifications.
• Perform functional, regression, smoke, integration, and end-to-end testing across multiple environments.
• Build and manage reusable test frameworks and keyword-driven test libraries within Katalon.
• Integrate automated tests into CI/CD pipelines using tools like Jenkins, GitLab CI, or Azure DevOps.
• Conduct API testing using Katalon's built-in API testing capabilities and tools like Postman or REST Assured.
• Log, track, and verify defects using bug tracking tools such as Jira; ensure timely closure of issues.
• Participate in sprint planning, daily standups, and retrospectives as part of an Agile team.
• Analyse test results, generate reports, and communicate quality metrics to stakeholders.
• Mentor junior QA team members and contribute to continuous improvement of QA processes.

Good to have

• Katalon certification or any ISTQB / CSTE quality assurance certification.
• Experience with Appium or mobile testing frameworks for Android and iOS.
• Knowledge of performance testing tools such as JMeter or Gatling.
• Familiarity with BDD frameworks like Cucumber and Gherkin syntax.
• Exposure to cloud-based testing platforms such as BrowserStack or Sauce Labs.
• Understanding of SQL for database validation and backend testing.

Job Summary

We are seeking a highly motivated Technical Product Manager with strong exposure to software development to drive product strategy, roadmap execution, and cross-functional collaboration. The ideal candidate will bridge the gap between business stakeholders and engineering teams, ensuring delivery of scalable, high-quality software products.

Key Responsibilities.

prior exposure to Software Development.

Collaborate closely with engineering, design, QA, and business teams to deliver end-to-end product solutions.

Translate business requirements into technical specifications and user stories.

Work with development teams to ensure timely delivery of features and releases.

Prioritize product backlog based on business value, customer needs, and technical feasibility.

Participate in Agile/Scrum ceremonies such as sprint planning, stand-ups, and retrospectives.

Analyze product performance and user feedback to drive continuous improvement.

Ensure product scalability, performance, and technical feasibility.

Coordinate with stakeholders for product launches and go-to-market strategies.

• Maintain product documentation including PRDs, technical documents, and release notes.

Required Skills

Strong understanding of software development lifecycle (SDLC).

Hands-on experience or exposure to programming languages (Python preferred most )

Experience working with Agile/Scrum methodologies.

Strong knowledge of APIs, microservices, and system design concepts.

Ability to work closely with engineering teams and understand technical challenges.

Excellent analytical, problem-solving, and communication skills.

• Experience with product management tools (JIRA, Confluence, etc.).

Key Responsibilities

• Design, implement, and maintain highly available infrastructure on AWS.
• Automate infrastructure provisioning using Terraform (Infrastructure as Code).
• Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
• Build and manage CI/CD pipelines to enable safe and frequent deployments.
• Implement robust monitoring, alerting, and logging solutions.
• Perform incident response, root cause analysis (RCA), and postmortems.
• Improve system resilience through automation and self-healing mechanisms.
• Optimize cloud resource utilization and cost (FinOps awareness).
• Collaborate with development teams to improve application reliability.
• Manage containerized workloads using Docker and Kubernetes (EKS preferred).
• Implement security and compliance best practices across infrastructure.
• Maintain operational runbooks and documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7–8 years of experience in SRE, DevOps, or Production Engineering.
• Strong hands-on experience with AWS services.
• Proven experience with Terraform for infrastructure automation.
• Experience building CI/CD pipelines (GitHub Actions, Jenkins, or similar).
• Strong scripting skills (Python, Bash, or Shell).
• Experience with Linux system administration.
• Hands-on experience with monitoring and observability tools.
• Good understanding of networking and cloud security fundamentals.
• Experience with Git and branching strategies

Key Responsibilities

• Design, implement, and maintain highly available infrastructure on AWS.
• Automate infrastructure provisioning using Terraform (Infrastructure as Code).
• Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
• Build and manage CI/CD pipelines to enable safe and frequent deployments.
• Implement robust monitoring, alerting, and logging solutions.
• Perform incident response, root cause analysis (RCA), and postmortems.
• Improve system resilience through automation and self-healing mechanisms.
• Optimize cloud resource utilization and cost (FinOps awareness).
• Collaborate with development teams to improve application reliability.
• Manage containerized workloads using Docker and Kubernetes (EKS preferred).
• Implement security and compliance best practices across infrastructure.
• Maintain operational runbooks and documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7–8 years of experience in SRE, DevOps, or Production Engineering.
• Strong hands-on experience with AWS services.
• Proven experience with Terraform for infrastructure automation.
• Experience building CI/CD pipelines (GitHub Actions, Jenkins, or similar).
• Strong scripting skills (Python, Bash, or Shell).
• Experience with Linux system administration.
• Hands-on experience with monitoring and observability tools.
• Good understanding of networking and cloud security fundamentals.
• Experience with Git and branching strategies

Primary Skill

6+ years of experience in ServiceNow development, administration, and customization

Strong working knowledge of ITSM modules:

Incident Management

Problem Management

Change Management

Asset Management

Service Catalog / Service Request

Secondary Skill

Experience working on standalone and multi‑domain instances

Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)

Hands‑on working knowledge of CMDB / CSDM

Facilitate and support Change Management (including CAB meetings)

Process RITMs, Incidents, and operational tickets

Develop reports, dashboards, and templates (e.g., Incident templates)

ServiceNow System Administrator Certification

ServiceNow Developer Certification

Strong communication skills (oral & written)

Ability to translate business requirements into workable ServiceNow solutions

Experience creating & managing Service Catalog items and workflows

Support end‑user requests and provide ongoing assistance

Data analysis skills (interpretation & reporting)

Ability to interact with internal customers to scope solutions and workflows

Audit Change tickets as per Change Management policies

Working knowledge of Agile methodology

Ability to break down requirements, demo dashboards/reports to users

Ability to manage multiple client requests with prioritization

Strong client‑interaction and relationship‑building skills

Key Responsibilities

• Design end-to-end architecture for scalable full-stack applications.
• Lead backend development using Python and Flask framework.
• Design and optimize MongoDB data models and queries.
• Define frontend architecture (React/Angular/Vue – as applicable).
• Establish coding standards, design patterns, and best practices.
• Build and optimize RESTful APIs and microservices.
• Implement authentication, authorization, and security best practices.
• Ensure high performance, scalability, and reliability of applications.
• Drive CI/CD implementation and DevOps best practices.
• Review code, mentor developers, and guide technical decisions.
• Collaborate with product, DevOps, and data teams.
• Troubleshoot complex production issues and perform root cause analysis.
• Lead cloud deployment strategies (Azure/AWS/GCP preferred).

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field.
• 8+ years of software development experience.
• 4+ years of hands-on Python backend development.
• Strong expertise in Flask framework.
• Deep experience with MongoDB (schema design, indexing, aggregation).
• Experience designing RESTful and microservices architectures.
• Strong understanding of frontend technologies (JavaScript, HTML, CSS).
• Experience with Git and modern CI/CD pipelines.
• Solid knowledge of system design, scalability, and performance tuning.
• Experience with containerization (Docker preferred).
• Strong problem-solving and architectural thinking skills.

Key Responsibilities

• Design, build, and maintain highly available and scalable cloud infrastructure on Microsoft Azure.
• Implement and manage CI/CD pipelines using Azure DevOps (YAML-based pipelines preferred).
• Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
• Automate infrastructure provisioning using IaC tools (ARM, Bicep, Terraform).
• Monitor system health using Azure Monitor, Log Analytics, and Application Insights.
• Perform incident response, root cause analysis (RCA), and postmortems.
• Improve system resilience through automation, self-healing, and performance tuning.
• Collaborate with development teams to implement DevOps and reliability best practices.
• Manage containerized workloads using Docker and Kubernetes (AKS preferred).
• Implement security, compliance, and governance controls in CI/CD workflows.
• Optimize cloud costs and resource utilization (FinOps awareness).
• Maintain runbooks, SOPs, and operational documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3–8 years of experience in SRE, DevOps, or Production Engineering roles.
• Hands-on experience with Microsoft Azure cloud services.
• Strong experience with Azure DevOps pipelines (CI/CD).
• Solid scripting skills (PowerShell, Bash, or Python).
• Experience with Infrastructure as Code (Terraform, ARM, or Bicep).
• Strong understanding of Linux/Windows system administration.
• Experience with monitoring and observability tools.
• Good understanding of networking concepts and cloud security basics.
• Experience with Git and modern branching strategies.

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)