LogIQ Labs Pvt.Ltd.

Summary:

Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IS Applications. These systems may include, but are not limited to, functionality to support clinical, fiscal, IS and business operations. This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities.  The IS Analyst design system components, write specifications, define solutions, perform system build and create system level documentation.

Responsible for the day-to-day operations of non-clinical applications

including design, build, test, and maintenance. This ranges from small service requests to larger project implementations.

2. Responsible for assisting with system troubleshooting, implementations, and software updates.

3. Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable.

4. Coordinates tasks departmental/interdepartmentally to support non-clinical applications.

5.Works in a multidisciplinary environment to help maintain a stable and functional software application.

6. Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures.

7. This position has an on-call rotation schedule that requires immediate off-hours response.

8. Actively maintains education and cross-training on all departmental areas of expertise.

- 6+ years of IT experience

- Strong critical thinking and analysis skills

- Business acumen. Understand operational workflows supported by applications

- Good communication/collaboration/team skills

- Experience learning new applications and adapt quickly when given new assignments

- Initial applications:

Primary : Salesforce Health Cloud,

Secondary: Salesforce Marketing Cloud.

Key Responsibilities

• Design, implement, and maintain highly available infrastructure on AWS.
• Automate infrastructure provisioning using Terraform (Infrastructure as Code).
• Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
• Build and manage CI/CD pipelines to enable safe and frequent deployments.
• Implement robust monitoring, alerting, and logging solutions.
• Perform incident response, root cause analysis (RCA), and postmortems.
• Improve system resilience through automation and self-healing mechanisms.
• Optimize cloud resource utilization and cost (FinOps awareness).
• Collaborate with development teams to improve application reliability.
• Manage containerized workloads using Docker and Kubernetes (EKS preferred).
• Implement security and compliance best practices across infrastructure.
• Maintain operational runbooks and documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7–8 years of experience in SRE, DevOps, or Production Engineering.
• Strong hands-on experience with AWS services.
• Proven experience with Terraform for infrastructure automation.
• Experience building CI/CD pipelines (GitHub Actions, Jenkins, or similar).
• Strong scripting skills (Python, Bash, or Shell).
• Experience with Linux system administration.
• Hands-on experience with monitoring and observability tools.
• Good understanding of networking and cloud security fundamentals.
• Experience with Git and branching strategies

Primary Skill

6+ years of experience in ServiceNow development, administration, and customization. Strong working knowledge of ITSM modules:

Incident Management

Problem Management

Change Management

Asset Management

Service Catalog / Service Request

Experience working on standalone and multi‑domain instances

Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)

Hands‑on working knowledge of CMDB / CSDM

Facilitate and support Change Management (including CAB meetings)

Process RITMs, Incidents, and operational tickets

Develop reports, dashboards, and templates (e.g., Incident templates)

ServiceNow System Administrator Certification

ServiceNow Developer Certification

Strong communication skills (oral & written)

Ability to translate business requirements into workable ServiceNow solutions

Experience creating & managing Service Catalog items and workflows

Support end‑user requests and provide ongoing assistance

Data analysis skills (interpretation & reporting)

Ability to interact with internal customers to scope solutions and workflows

Audit Change tickets as per Change Management policies

Working knowledge of Agile methodology

Ability to break down requirements, demo dashboards/reports to users

Ability to manage multiple client requests with prioritization

Strong client‑interaction and relationship‑building skills

Desired Skill/Good to Have

Experience supporting ServiceNow upgrades and maintaining upgrade testing protocols

Ability to create/maintain system design & operations documentation

Strong self‑starter who can independently manage remote work across multiple engagements

Understanding of solution sustainability and long‑term platform scalability

Experience in migration, standardization, and ServiceNow version upgrades

Key Responsibilities

• Design, implement, and maintain highly available infrastructure on AWS.
• Automate infrastructure provisioning using Terraform (Infrastructure as Code).
• Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
• Build and manage CI/CD pipelines to enable safe and frequent deployments.
• Implement robust monitoring, alerting, and logging solutions.
• Perform incident response, root cause analysis (RCA), and postmortems.
• Improve system resilience through automation and self-healing mechanisms.
• Optimize cloud resource utilization and cost (FinOps awareness).
• Collaborate with development teams to improve application reliability.
• Manage containerized workloads using Docker and Kubernetes (EKS preferred).
• Implement security and compliance best practices across infrastructure.
• Maintain operational runbooks and documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 7–8 years of experience in SRE, DevOps, or Production Engineering.
• Strong hands-on experience with AWS services.
• Proven experience with Terraform for infrastructure automation.
• Experience building CI/CD pipelines (GitHub Actions, Jenkins, or similar).
• Strong scripting skills (Python, Bash, or Shell).
• Experience with Linux system administration.
• Hands-on experience with monitoring and observability tools.
• Good understanding of networking and cloud security fundamentals.
• Experience with Git and branching strategies

Primary Skill

6+ years of experience in ServiceNow development, administration, and customization

Strong working knowledge of ITSM modules:

Incident Management

Problem Management

Change Management

Asset Management

Service Catalog / Service Request

Secondary Skill

Experience working on standalone and multi‑domain instances

Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)

Hands‑on working knowledge of CMDB / CSDM

Facilitate and support Change Management (including CAB meetings)

Process RITMs, Incidents, and operational tickets

Develop reports, dashboards, and templates (e.g., Incident templates)

ServiceNow System Administrator Certification

ServiceNow Developer Certification

Strong communication skills (oral & written)

Ability to translate business requirements into workable ServiceNow solutions

Experience creating & managing Service Catalog items and workflows

Support end‑user requests and provide ongoing assistance

Data analysis skills (interpretation & reporting)

Ability to interact with internal customers to scope solutions and workflows

Audit Change tickets as per Change Management policies

Working knowledge of Agile methodology

Ability to break down requirements, demo dashboards/reports to users

Ability to manage multiple client requests with prioritization

Strong client‑interaction and relationship‑building skills

Key Responsibilities

• Design end-to-end architecture for scalable full-stack applications.
• Lead backend development using Python and Flask framework.
• Design and optimize MongoDB data models and queries.
• Define frontend architecture (React/Angular/Vue – as applicable).
• Establish coding standards, design patterns, and best practices.
• Build and optimize RESTful APIs and microservices.
• Implement authentication, authorization, and security best practices.
• Ensure high performance, scalability, and reliability of applications.
• Drive CI/CD implementation and DevOps best practices.
• Review code, mentor developers, and guide technical decisions.
• Collaborate with product, DevOps, and data teams.
• Troubleshoot complex production issues and perform root cause analysis.
• Lead cloud deployment strategies (Azure/AWS/GCP preferred).

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science or related field.
• 8+ years of software development experience.
• 4+ years of hands-on Python backend development.
• Strong expertise in Flask framework.
• Deep experience with MongoDB (schema design, indexing, aggregation).
• Experience designing RESTful and microservices architectures.
• Strong understanding of frontend technologies (JavaScript, HTML, CSS).
• Experience with Git and modern CI/CD pipelines.
• Solid knowledge of system design, scalability, and performance tuning.
• Experience with containerization (Docker preferred).
• Strong problem-solving and architectural thinking skills.

• Act as a Quality Engineer within the Pega Center of Excellence, taking end-to-end responsibility for ensuring the quality of Pega-based applications throughout the development lifecycle.
• Execute comprehensive functional, database, and API testing to ensure solutions meet business, technical, and compliance requirements.
• Apply strong analytical and problem-solving skills to understand complex business workflows, identify potential quality risks, and ensure delivery of robust, defect-free solutions.
• Design, develop, and execute detailed end-to-end test cases with a strong focus on System Integration Testing (SIT), validating data flow and interactions across multiple systems.
• Collaborate closely with business stakeholders, product owners, developers, and other QA teams to define test strategies, testing approaches, schedules aligned with project scope and delivery timelines.
• Demonstrate effective communication skills and the ability to work independently, take ownership of assigned tasks and ensure timely completion with minimal or no supervision.
• Proactively identify defects, risks, and improvement opportunities, engage appropriate stakeholders, and drive issues to resolution while maintaining clear and transparent communication.
• Support and contribute to consistent, high-quality software delivery within an Agile (Scrum) environment by actively participating in sprint planning, reviews, retrospectives, and continuous improvement initiatives.
• Knowledge of Pega systems and Pega-specific testing practices is considered a strong added advantage.

• Quality Assurance with a strong focus on functional, database, and API testing across complex applications.
• Advanced database testing skills, including data validation, data integrity checks, and complex query analysis.
• Strong analytical capabilities with hands-on experience in requirements analysis, test strategy creation, and test planning.
• Expertise in identifying, documenting, tracking, and reporting software defects using standard defect management tools, while working closely with development teams to drive resolution.
• End-to-end ownership of QA activities, including requirements analysis, test design, test execution, defect identification and reporting and results analysis.
• Ability to collaborate effectively with cross-functional teams across the portfolio to ensure overall program and delivery success.
• Proven experience in integration testing and validating end-to-end business and system workflows.
• Hands-on experience in designing, developing, maintaining, and executing regression test suites.
• Fast learner with the ability to work independently, meet sprint commitments, and consistently deliver high-quality outcomes in Agile environments.
• Proactive and effective communicator with strong interpersonal skills and the ability to adapt to changing priorities and project needs.

• Exposure to Pega Development environment

• Exposure to Copilot and Cloud concepts.

Key Responsibilities

• Design, build, and maintain highly available and scalable cloud infrastructure on Microsoft Azure.
• Implement and manage CI/CD pipelines using Azure DevOps (YAML-based pipelines preferred).
• Define and monitor SLIs, SLOs, and error budgets to improve service reliability.
• Automate infrastructure provisioning using IaC tools (ARM, Bicep, Terraform).
• Monitor system health using Azure Monitor, Log Analytics, and Application Insights.
• Perform incident response, root cause analysis (RCA), and postmortems.
• Improve system resilience through automation, self-healing, and performance tuning.
• Collaborate with development teams to implement DevOps and reliability best practices.
• Manage containerized workloads using Docker and Kubernetes (AKS preferred).
• Implement security, compliance, and governance controls in CI/CD workflows.
• Optimize cloud costs and resource utilization (FinOps awareness).
• Maintain runbooks, SOPs, and operational documentation.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3–8 years of experience in SRE, DevOps, or Production Engineering roles.
• Hands-on experience with Microsoft Azure cloud services.
• Strong experience with Azure DevOps pipelines (CI/CD).
• Solid scripting skills (PowerShell, Bash, or Python).
• Experience with Infrastructure as Code (Terraform, ARM, or Bicep).
• Strong understanding of Linux/Windows system administration.
• Experience with monitoring and observability tools.
• Good understanding of networking concepts and cloud security basics.
• Experience with Git and modern branching strategies.

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Key Responsibilities

• Develop responsive and high-performance web applications using ReactJS and TypeScript.
• Translate UI/UX designs into clean, maintainable, and reusable code.
• Build modular, scalable component architectures.
• Integrate REST/GraphQL APIs and handle asynchronous data flows.
• Optimize applications for maximum speed, scalability, and cross-browser compatibility.
• Write unit, integration, and end-to-end tests.
• Participate in code reviews and maintain coding standards.
• Troubleshoot and debug production issues.
• Collaborate with backend, DevOps, and product teams in Agile environments.
• Continuously research and apply modern frontend best practices.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 3–6 years of hands-on experience in frontend development.
• Strong proficiency in ReactJS and TypeScript.
• Solid understanding of JavaScript (ES6+), HTML5, and CSS3.
• Experience with state management (Redux, Zustand, Context API, etc.).
• Experience consuming REST APIs.
• Familiarity with Git and modern CI/CD workflows.
• Good understanding of responsive design and cross-browser compatibility.
• Strong debugging and problem-solving skills.