
Customer Success Associate - International Process
Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
- Excellent English communication skills (C1 level – mandatory)
- Education: Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24/7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
- Handle inbound and outbound calls, chats, or emails from international customers.
- Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
- Analyze customer issues and ensure first-contact resolution wherever possible.
- Escalate unresolved or complex issues to higher support tiers when necessary.
- Maintain detailed and accurate documentation of all customer interactions.
- Ensure adherence to process guidelines, SLAs, and quality parameters.
- Collaborate with internal teams to improve overall customer experience.
- Stay updated on product knowledge, policies, and procedures.
- Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
- Competitive salary with performance-based growth opportunities
- Exposure to global customer experience standards
- Supportive work culture with professional development programs

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Job Overview:
We are seeking a dynamic and results-driven Software Sales Executive to join our growing sales team. The ideal candidate will be responsible for generating new business opportunities, managing client relationships, and driving the sales of our software products. If you have a passion for technology and sales, and you're motivated to achieve targets, we’d love to have you on board!
Key Responsibilities:
- Lead Generation & Prospecting: Identify and approach potential clients to generate leads through various channels such as cold calls, emails, networking, and referrals.
- Product Demonstrations: Conduct product demos and presentations to prospective clients, showcasing the features and benefits of our software solutions.
- Sales Cycle Management: Handle the entire sales cycle from initial contact, qualification, and proposal to negotiation and closing.
- Client Relationship Management: Develop and maintain strong, long-lasting client relationships to foster repeat business and referrals.
- Market Research: Keep up-to-date with industry trends, competitor products, and market demands to effectively position our software solutions.
- Sales Reporting: Track sales progress, update CRM tools, and report on sales performance and forecasts.
- Customer Support: Collaborate with customer support teams to ensure smooth onboarding and post-sales service for clients.
Key Requirements:
- Experience: 2+ years of proven sales experience in the Software or IT industry.
- Knowledge: Strong understanding of CRM systems, software sales processes, and SaaS (Software as a Service) models.
- Skills:
- Excellent communication, presentation, and negotiation skills.
- Ability to understand customer needs and tailor software solutions to meet those needs.
- Self-motivated with a strong drive to achieve sales targets.
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- Education: Bachelor's degree in Business, Marketing, Computer Science, or a related field
Profile : Senior System Analyst
Experience :6.0 Year+
Job Location: Noida, Sec-62, ( Work From Office only )
Shift Time : Rotational shift
Working Days : 6 Days
JD Details:
Must-Haves (Technical)
● Experienced in
○ Network monitoring( Must )
○ DB and Cache monitoring
○ Kubernetes monitoring
○ Security events monitoring
○ Web server monitoring
○ Critical server level monitoring(Golden metrics) for distributed systems.
● Hands on experience in following monitoring tools :
○ ELK
○ Grafana ( Must )
○ Nagios (Must)
○ Cacti
○ RKE/Rancher
○ Splunk
○ Cloudtrail
● Hands on experience with the following APM tools :
○ NewRelic
○ AppDynamics ( Must )
○ Datadog ( Must )
● Experienced in the concept of Continuous Monitoring(CM).
● SME in combining multiple data sources to get a clear picture of production systems
● SME for creating alerts related to platform security in above tools.
● Strong knowledge of Linux and Windows environments.
● Strong knowledge of cloud environments.
Good To Have (Technical)
● Scripting for automation
○ Python
○ Bash
● Containerization
○ Docker (Basic knowledge)
● Container Orchestration
○ Kubernetes (Basic knowledge)
● Infrastructure as Code
○ Terraform (Basic knowledge)
Profile: Technical Lead (UI)
Experience: 5-10 years
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- Writing well designed, testable, reusable, efficient code
- Conducting configuration of your own work.
- Reviewing the work of other developers and providing feedback.
- Mentor and manage the dev team.
- Collaboration with testing team for Integration Testing
Requirements
- 5-10 years of experience in UI development
- Experienced developer in Angular 2+
- Experience with JavaScript and TypeScript
- Skill for writing reusable UI components
- Understanding of RESTful API design for web services.
- Hands on experience in UI optimization best practice implementations.
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- Excellent problem solving and analytical skills.
- Willing to learn new technologies.
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- Rewrite existing APIs in NodeJS.
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- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large scale social or location-based app.
Pioneer Foods Pvt Ltd is a Food manufacturing and exporting company that specialises in traditional snacks without compromising on the health factor. Their range of cereal based nutritional ready-to-eat snack packs are "Enriched with goodness". Their products are available across India, Middle East and North America, in stores and through ecommerce websites.The company believes in focusing on providing tasty, roasted, contemporary flavoured and highly nutritious ingredients like Quinoa , Chia , Flaxseeds , Sunflower seeds, Oats, Fenugreek etc. with an Indian twist to the health-conscious current and future generations.
As an Export Manager, you will generate business to develop the export vertical of the firm through aggressive sales and marketing.
What you will do:
- Devising strategies for increasing the market and market share of company's product in the given region and ensuring effective implementation of the same.
- Improving brand & credibility of the company's product in the international market via - Continuous product promotion campaigns along with monitoring and ensuring the implementation of the same
- Defining strategies to explore new international markets and generating higher revenues from the international sales
- Maintaining and developing relationships with new & existing clients.
- Being responsible for pre and post shipment documentation: Invoice/ Packing list, Executing post shipment documents as per the terms of the export order, preparing BRC, etc.
- Planning and coordinating with the team as well as various vendors for the timely delivery of orders.
- Ensuring that shipments are in compliance with all laws and regulations. You need to be well updated with the various export laws.
What you need to have:
- The candidate should have 4+ years of experience in developing International sales as well as export documentation.
- Good contact base in various countries of Distributors
- Good contact base in various countries of Buyers
- Good contact base in various countries of Chain Stores
- The Candidate should carry analytical thinking as he/she is expected to work with sales data.
- Excellent Communication Skills (Verbal & Written).
- Ability to handle overseas Buyers, CHA & Transporters independently.
- Experience in Pre- & Post Export Documentation.
- Very well versed in MS Word & MS Excel.
- Having experience in Digital Marketing will be preferred.
Requirements:-
- Must have good understanding of Python and Shell scripting with industry standard coding conventions
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- Experience in Linux and Windows OS
- Desirable to have Build & Release Process knowledge
- Experience in Automating Manual test cases
- Experienced in automating OS / FW related tasks
- Understanding of BIOS / FW QA is a strong plus
- OpenCV experience is a plus
- Good to have platform exposure
- Must have good Communication skills
- Good Leadership capabilities & collaboration capabilities, as individual will have to work with multiple teams and single handedly maintain the automation framework and enable the Manual validation team
Technovert is a neo solutions company focused on building a product-based solutions and services business in the US Market. One of our products was recently awarded Best Startup Enterprise Product in Hyderabad and we got great many things to accomplish. We are looking for ambitious and passion filled sales professionals to join our team. Please visit www.technovert.com
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- Effective Prospecting (via cold calling, inbound calls, emailing and networking)
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- Weekly/Monthly/Quarterly reports and review
Requirements:
- Graduate
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- Open to work in US timings
- Loves to party










