
Customer Success Associate - International Process
Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
- Excellent English communication skills (C1 level – mandatory)
- Education: Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24/7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
- Handle inbound and outbound calls, chats, or emails from international customers.
- Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
- Analyze customer issues and ensure first-contact resolution wherever possible.
- Escalate unresolved or complex issues to higher support tiers when necessary.
- Maintain detailed and accurate documentation of all customer interactions.
- Ensure adherence to process guidelines, SLAs, and quality parameters.
- Collaborate with internal teams to improve overall customer experience.
- Stay updated on product knowledge, policies, and procedures.
- Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
- Competitive salary with performance-based growth opportunities
- Exposure to global customer experience standards
- Supportive work culture with professional development programs

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Requirements:
- 7+ years in enterprise application development
- Proven track record of delivering complex digital solutions
- Advanced knowledge of React hooks, context API, and component and global state management
- Experience with atomic design, component libraries, and TypeScript
- Proficiency in React performance optimization and modern features
- Strong experience with modern .NET (6+)
- Proven track record applying Clean Architecture & Clean Code & SOLID principles & DDD patterns
- Expertise in building scalable REST APIs and microservices
- Experience with Azure Service Bus, Event Grid, and message-based architectures
- Proficiency in resources like App Insights, Function Apps, Key Vaults, and App Services
- Expertise in cloud development and deployment strategies
- Strong understanding of business needs, ability to meet them by creating cutting-edge solutions
- Brilliant communication abilities, knowing how to explain technical details and processes to a non-tech person
- Fluency in English
Nice to have:
- Test automation (Playwright/Cypress)
- Building CI/CD pipelines in Azure DevOps
- API-first development and OpenAPI specifications
- Experience with agile at scale (SAFe/Spotify)
- Proficiency with AI-powered development tools (GitHub Copilot, Cursor, etc.) to enhance productivity
- Bachelor's or Master's degree in Computer Science or a related field
Responsibilities:
- Front-end, API, and back-end development, ensuring the successful delivery of digital solutions
- Drive innovation by staying informed about emerging technologies, industry trends, and best practices
- Collaborate with the Product Manager, UX/UI Designers, and Engineering Manager to define agile technical requirements, provide technical estimation, and prioritize backlogs based on business needs and technical feasibility
- Participate in sprint planning, backlog grooming, and release planning meetings to ensure alignment between technical implementation and product roadmap
- Participate in hands-on development activities, including coding, debugging, and troubleshooting, to deliver high-quality applications
- Design, architecture, development of digital applications, ensuring adherence to best practices, coding standards, and architectural principles
- Design scalable architectures for multi-region deployment
- Implement test automation strategies and frameworks to automate testing processes and ensure the quality and reliability of applications
- Automate test cases and integrate testing into the CI/CD pipeline
- Conduct code reviews to ensure adherence to coding standards, best practices, and architectural guidelines
- Define and implement code best practices, development standards, and documentation processes to maintain code quality and readability
- Integrate digital applications with existing digital assets, backend systems, and third-party APIs, ensuring seamless data exchange and interoperability
- Collaborate with integration teams to design and implement integration solutions that meet business requirements and architectural standards
- Communicate technical concepts and solutions to non-technical stakeholders in a clear and understandable manner
ReactJs Developer
Key aspects of this role:
• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.
To be the right fit, you'll need:
• Minimum 4+ years relevant experience in application development and React JS.
• Knowledge of React hooks such that use Context, use Reducer, use Effect.
• Knowledge of React props and state management (both functional and class component)
• Strong understanding of Error boundary concept of react.
• Work experience with any react based UI library or Redux is preferable
• Experience in building cross-browser layouts with CSS and HTML
Responsibilities :
- Full stack system development
- Technical risk assessment and estimation
- Technical investigation/research, assessment, and recommendation
- Providing solutions and preparing proof-of-concept for technical proposals and demonstrations
- Product maintenance and support
Qualifications :
- Bachelors degree in Computer Science, Computer Engineering, or any course related to Information Technology, Engineering and Mathematics
- 3+ years experience in product development
- 3+ years experience in agile product development methodology/process
- 3+ years of Java development experience
- 3+ years experience on SQL / MySQL (Oracle is a plus)
- 3+ years experience on Spring Framework / Spring boot / Spring MVC / Hibernate
- Experience in JUnit
Knowledge in :
- JavaScript /HTML5/ CSS/ JQuery, And JSP / JavaScript Reactive Framework (Vue.js is a huge plus)
- REST Concepts
- VCS - Git
- AWS
- Excellent programming and problem-solving skills
- Good communication skills
- Fast learner, detail-oriented
- Able to work under pressure
- Self-managing and able to collaborate with offsite team members
- Can render extra hours whenever necessary.
We don't blindly chase after the trendiest technologies, but we strive to use the best ones for the job at hand. That means we try to achieve a good balance between proven tech while continuously evaluating and modernizing our stack as new techniques, libraries, and frameworks come out.
Training: After a rigorous training program of up to one month, you'll immediately get to work on one of our projects. We're working on mission-critical government systems or commercial products that are levelling up the way the world does business.
Note :
- Strictly 3+ years of Experience in software development
- Immediate to a month notice
- Should have experience working in Enterprise level applications/ Enterprise software products.
Interview Process :
1. Online exam
2. Technical Panel Interview
3. HR Interview
4. Final Offer / Joining
Hiring Condition: Successful completion of background checking will be required as a condition of hire
Minimum of 2 years experience as a UI developer.
Experience in creating and integrating responsive and flexible UI for high-performance web applications
Extensive knowledge of React JS, JavaScript, web stacks, libraries, and frameworks.
Understanding of javascript design patterns and ReactJS lifecycle
Understanding of javascript coding methodologies and can rightly implement solutions to complex problems
Writing high-quality code that conforms to the standards and best practices of the industries standards
Superb interpersonal, communication, and collaboration skills.
Exceptional analytical and problem-solving aptitude.
What you'll do:
Design and development of scalable applications.
Collaborate with tech leads to get maximum understanding of underlying infrastructure.
Contribute to continual improvement by suggesting improvements to the software system.
Ensure high scalability and performance
You will advocate for good, clean, well documented and performing code; follow standards and best practices.
We'd love for you to have:
Education: Bachelor/Master Degree in Computer Science
Experience: 1-3 years of relevant experience in BI/Big-Data with hands-on coding experience
Mandatory Skills
Strong in problem-solving
Good exposure to Big Data technologies, Hive, Hadoop, Impala, Hbase, Kafka, Spark
Strong experience of Data Engineering
Able to comprehend challenges related to Database and Data Warehousing technologies and ability to understand complex design, system architecture
Experience with the software development lifecycle, design, develop, review, debug, document, and deliver (especially in a multi-location organization)
Working knowledge of Java, python
Desired Skills
Experience with reporting tools like Tableau, QlikView
Awareness of CI-CD pipeline
Inclination to work on cloud platform ex:- AWS
Crisp communication skills with team members, Business owners.
Be able to work in a challenging, dynamic environment and meet tight deadlines
➢ Design and develop core server side components for our consumer facing site
as well as for fulfillment and inventory logistics
➢ Prototype new ideas
Experience / Skills Required:
➢ B.Tech or advanced degree in Computer Science with 8-12 years of progressive industry
experience
➢ Strong experience with Python development and Django framework or NodeJS required
➢ Strong experience with JavaScript , HTML, CSS, AJAX and JSON
➢ Strong experience with building reusable server components
➢ Strong experience with WebServices, XML, REST interfaces
➢ Strong experience with object oriented programming
➢ Strong experience with backend performance optimization and algorithms
➢ Strong experience with SQL, RDBMS, data modeling and MySQL, Oracle or other RDBMS
➢ Strong leadership / technology mentoring skills a must. Ability to do code and design reviews is a
key part of this role.
➢ Experience with Microservices / Distributed event based architectures desired.
➢ Deep experience with Linux based development and deployment architectures.
➢ Experience with database query tuning.
➢ Experience with cloud platforms such as AWS is a great plus
➢ Experience with frameworks such as Angular / React JS is a great plus
➢ Awareness of and experience with reactive programming is a plus
➢ Experience with Ecommerce/Consumer facing applications serving a large volume of users is a
great plus.
➢ Exposure to technologies like Kafka, Redis, Spark, Kinesis, Solr, ElasticSearch etc is a plus.
➢ Experience with NoSQL or BigData is a great plus
➢ Hands on Full Stack experience desired.
➢ Must be adept at experimenting with new technologies
➢ Must have excellent communication (verbal & written), interpersonal, leadership, and problem
solving skills
➢ Must be able to work independently and enjoy working at a fast paced start-up environmen
Engineering Services Marketing Manager – NA Region (http://www.techwave.net">www.techwave.net)
Shift Timing: 04:00 PM to 01:00 AM IST
Work Location: Hyderabad
Reports to: Sr. Manager Global Marketing
Are you an experienced marketing professional with demonstrated experience in designing, producing and executing actionable client-focused marketing programs? Do you feel the urge to take ownership of your work and deliver at highest standards? Are you built for a marathon rather than a sprint? Then this is the opportunity for you.
As a Marketing Manager, you will plan, develop and execute various marketing campaigns that supports Techwave’s regional business. You will serve as a trusted marketing advisor to the region head and key stakeholders. Be responsible for developing strategic marketing plans for best-in-class marketing operations as well as oversight for marketing campaign execution.
In addition, as a Marketing Manager, you will build specific programs, utilizing innovative, go-to-market tools and approaches, to bring the full capabilities of the firm to bear with maximize reach and impact to the market.
Responsibilities include:
* Planning:
- Develop actionable outcome-oriented marketing plans for each quarter
- Marketing plan should include tactical marketing calendar with details on all planned activities
- Focus should be on creating Techwave brand awareness, lead generation and sales enablement
* Stakeholder Management:
- Hold frequent meetings with the region head and other stakeholders to be in line with their vision for the region
- Create a communication plan to keep the stakeholders informed about various marketing activities for the region
* Research:
- Events:
Find relevant expos, conferences, tradeshows, other events for participation o Find speaking opportunities, award nomination opportunities and do the needful
- Marketing Database:
Building the marketing contact database by research and by working with vendors.
* Digital Marketing:
- Work with internal team members to develop and execute SEO strategy for the region
- Plan and execute PPC/Display/Re-Marketing campaigns
* Content Marketing:
- Get all required marketing collaterals prepared for various services in the region
- Plan and create innovative content like infographics, videos, etc.
- Create and share one newsletter per month to keep region heads and stakeholders informed
* Event Management:
Plan and project manage events, end-to-end right from identifying event opportunities, budgeting, approvals, getting the booth designs, collaterals, promoting the event participation, etc.
Analytics:
Measure all marketing activities against key performance indicators
Analyse historical campaign data to improve future campaigns
Requirements:
- At least 3 years experience in running marketing campaigns for Engineering Services at a mid-sized IT services/engineering company
- Should have worked for the NA regional marketing efforts
- Experience in digital marketing – Google Ads, LinkedIn Ads, Email Campaigns, SEO, etc.
- Ability to co-create content in association with content writers internally and externally
- Experience working on any Marketing Automation tool
- Experience working with cross functional teams
- Ability to organize and manage multiple tasks with a sense of calm
- Attitude to get things done as planned no matter the challenges faced
For a person to be successful in this role:
- Hands-on in all aspects of digital marketing
- Good project management skills
- Should be a people’s person
- Takes complete ownership
Work Location: Hyderabad
Experience:9 to 12 Years
Package:Upto 24 LPA
Notice Period:Immediate Joiners.
Constraints - Rotational shifts, males are preferred
Job description -
--Interaction with Clients, Team and Management.
--Strong minimum of 5 years of experience in Java Development and Implementation.
--Leading a Team, checking performance & Resource Planning
--Provide guidance and insight to upper management and procure buy-in
--Report progress, including any changes made to plans and production
--Contribute to product design and establishment of requirements
--Delegate technical responsibilities and monitor the progress of projects
--Deliver products consistently, on time, and on budget
--Oversee user testing and report results—adjust requirements as needed
--Work closely with project manager during all phases of the development lifecycle
--Review all work produced by the development team
--Ensure code produced meets company standards









