
Customer Success Associate - International Process
Job Title: Customer Success Associate (International Process)
Location: Gurugram, Haryana
Work Mode: Work from Office
About the Role:
We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.
As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.
Key Requirements:
- Excellent English communication skills (C1 level – mandatory)
- Education: Graduates and Undergraduates both are eligible
- Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
- Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
- 5 Days Working with 2 rotational week-offs
- Rotational Shifts (24/7 environment)
- Two-way cab facility available (for hiring zone only)
Roles & Responsibilities:
- Handle inbound and outbound calls, chats, or emails from international customers.
- Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
- Analyze customer issues and ensure first-contact resolution wherever possible.
- Escalate unresolved or complex issues to higher support tiers when necessary.
- Maintain detailed and accurate documentation of all customer interactions.
- Ensure adherence to process guidelines, SLAs, and quality parameters.
- Collaborate with internal teams to improve overall customer experience.
- Stay updated on product knowledge, policies, and procedures.
- Demonstrate a positive attitude and maintain professionalism under pressure.
Why Join Us:
- Competitive salary with performance-based growth opportunities
- Exposure to global customer experience standards
- Supportive work culture with professional development programs

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Job Type : Full-time
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Role Overview :
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Required Skills:
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Responsibilities
1. Develop detailed knowledge and understanding of business strategy,
objectives, and goals.
2. Work closely with cross-functional teams such as marketing, product, sales, and customer success to execute campaigns.
3. Lead all digital marketing efforts (paid, social & organic). The role entails 3 broad functions:
. Performance Marketing
1. SEO
2. Email marketing
4. Performance Marketing:
0. Establish, implement and measure the effectiveness across SEM/ UAC /Social, etc to drive awareness and adoption for the app and website. Manage the strategy and setup of all paid campaigns.
1. Optimize ads to achieve the lowest cost per lead on the website and
app, without compromising user quality. Closely monitor & optimize
CAC & ROAS.
2. Analyze traffic data, flows, funnels on a detailed city and category level
to identify potential leakages and opportunities to grow.
3. Stay abreast of new tools, trends, and best practices in digital
advertising; test and evaluate their efficacy.
4. Lead efforts to utilize a data and experiments-driven methodology to
improve performance marketing effectiveness.
o Innovate and implement test-and-learn strategies and drive scalable
results.
5. SEO
0. Manage both on-page SEO and off-page SEO for the company.
1. Manage and improve organic search engine performance and goal setting based on click through rates ,traffic ,and conversions.
2. Identify keyword gap for SEO improvement and map new content to be
produced for our blog, YT channel and Pinterest and optimize the same
for SEO.
6. Email marketing:
0. Optimize our marketing automation and lead nurturing processes
through email, content, and social channels.
1. Measure results and optimize the lead nurturing workflow for these
segments to convert leads into customers.
2. Implement Retention & Reactivation based campaigns to improve
lower funnel conversions.
Candidate Requirements
1. A high degree of ownership in taking things to completion. Can thrive in an
unstructured environment.
2. Exceptional communication skills. Enthusiasm to write things down for
posterity, build playbooks, and create training manuals. Loves one pagers.
3. The ability to collaborate effectively across teams such as growth, marketing &
design.
4. Knowledge of UAC, Search and Social advertising preferably for consumer
apps. Experience in a performance marketing role across a range of channels;
search, social, affiliate, display, video.
5. Strong experience in website analytics tools highly proficient with google
analytics, tag manager, search console. Knowledge of using data tools such as
marketing automation CRMs like Cleve tap, attribution reporting, and paid
campaign reports.
6. Strong knowledge of performance optimization and have a strong
quantitative analysis. An understanding of cohorts, segmentation of user base,
calculations of ROl and funnels is a must.
7. Worked at a fast growing start up for at least 3+ years
8. Past experience in B2C traffic generation, managing digital/mobile advertising.
9. Be able to bridge data analysis, research, competitive intelligence to build
efficient and scalable customer acquisition programs.
10. Able to effectively organize, prioritize & manage their time
11. Experience with automations & SQL is a big plus
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Experience: 4 to 12 years
JD:
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- Strong customer orientation, willingness to meet deadlines, and self-management skills
- Deep passion for solving problems to resolution, including root cause analysis skills
- Ability to work and collaborate in a dynamic team environment
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- Managing Product and process development, Nutrition profiling, claims development, shelf life testing, manufacturing scale up
- Project Management - working with team on product, process, packaging development, regulatory, nutrition, manufacturing scaling up
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What you need to have:
- 3-5 years of experience in development of food products in the area of herbals (Ayurveda), Neutraceuticals.
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Location : Hyderabad
Fulltime
Job Description:
Must Have:
Proficient in development of Base Software in AUTOSAR.
Experience in configuration of different AUTOSAR BSW components (Comms/Diags/Memory).
Experience of working in any of the commercial AUTOSAR stack’s (EB/Vector/KPIT/Mentor/Arccore etc.).
Very good problem resolution and debugging skills.
Very good communication and cross-cultural skills.
Good To Have:
Experience of working in Vector AUTOSAR Stack and related tool chain.
Experience of working in RTE and APSW layers.
Experience in people management.
Working Knowledge in IS026262.
Experience in latest uc platforms (Infineon/Renesas/TI/NXP).
Job R&R:
Mentor/Lead a team of around 5-10 engineers.
Role might include supervisory responsibility.
Work in SW development of ADAS Products.
exp - 3+years
Location - Pune , Bangalore and Trivandrum
Job description -
- Experience of Core Java, REST-API and Micro-Services development,
- Experience of Spring boot framework
- Strong Object-oriented concepts, Design Patterns
- Experience of SQL/NoSQL
- Well versed with Cloud Development technologies and Microservices architecture.
- CICD pipeline understanding, CICD tools such as Jenkin, Github etc.
- Experience designing data flows e.g. streaming, batch processing, parallel execution (Kafka, Kinesis, etc.)
Must have: Python-Angular(min.6Months) - Django- MySQL
Experience: 4-5Years
Location; Pune(WFH until Covid stabilizes)
Good to have: Kubernetes/Docker, Flask, Restful API








