Customer Success Associate - International Process

Role & Responsibilities

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate

• Strong Manager – Customer Success, Account management Profile
• Mandatory (Experience 1) – Must have 6+ years of overall experience with atleast 4+ Years in Customer Success role
• Mandatory (Experience 2) – Must have 3+ years of experience in AdTech industry
• Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)
• Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products
• Mandatory (Company): Candidate should have worked in AdTech Companies in last 3 years..
• Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.
• Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call
• Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume
• Preferred (Education) – B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Preferred (Experience 1) – Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Preferred (Experience 2) – Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Role Overview

We are seeking a Junior Developer with 1-3 year’s experience with strong foundations in Python, databases, and AI technologies. The ideal candidate will support the development of AI-powered solutions, focusing on LLM integration, prompt engineering, and database-driven workflows. This is a hands-on role with opportunities to learn and grow into advanced AI engineering responsibilities.

Key Responsibilities

• Develop, test, and maintain Python-based applications and APIs.
• Design and optimize prompts for Large Language Models (LLMs) to improve accuracy and performance.
• Work with JSON-based data structures for request/response handling.
• Integrate and manage PostgreSQL (pgSQL) databases, including writing queries and handling data pipelines.
• Collaborate with the product and AI teams to implement new features.
• Debug, troubleshoot, and optimize performance of applications and workflows.
• Stay updated on advancements in LLMs, AI frameworks, and generative AI tools.

Required Skills & Qualifications

• Strong knowledge of Python (scripting, APIs, data handling).
• Basic understanding of Large Language Models (LLMs) and prompt engineering techniques.
• Experience with JSON data parsing and transformations.
• Familiarity with PostgreSQL or other relational databases.
• Ability to write clean, maintainable, and well-documented code.
• Strong problem-solving skills and eagerness to learn.
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Nice-to-Have (Preferred)

• Exposure to AI/ML frameworks (e.g., LangChain, Hugging Face, OpenAI APIs).
• Experience working in startups or fast-paced environments.
• Familiarity with version control (Git/GitHub) and cloud platforms (AWS, GCP, or Azure).

What We Offer

• Opportunity to work on cutting-edge AI applications in permitting & compliance.
• Collaborative, growth-focused, and innovation-driven work culture.
• Mentorship and learning opportunities in AI/LLM development.
• Competitive compensation with performance-based growth.

Candidate must have 6+ years of backend engineering experience, with 1–2 years leading engineers or owning major systems.

Candidate must be from a product-based organization with a startup mindset.

Must be strong in one core backend language: Node.js, Go, Java, or Python.

Deep understanding of distributed systems, caching, high availability, and microservices architecture.

Hands-on experience with AWS/GCP, Docker, Kubernetes, and CI/CD pipelines.

Strong command over system design, data structures, performance tuning, and scalable architecture

Ability to partner with Product, Data, Infrastructure, and lead end-to-end backend roadmap execution.

Skills Required:

• Proven experience as a Sales Executive in the freight forwarding or Custom Clearance or Shipping or logistics industry
• In-depth knowledge of international logistics including but not limited to freight forwarding processes, Jargons, regulations, and industry standards
• Excellent verbal and written communication skills especially in English
• Demonstrated ability to convert new customers and meet sales target
• Should have experience in handling face-to-face sales meetings i.e meeting with clients and building relationships and understanding their needs.
• Strong negotiation & closing skills
• Customer- centric approach with a passion for building and maintaining client relationships
• Self motivated and results oriented

KRAs

• Identifying and Building new customers
• Answering inbound queries with technical know-how and expertise
• Prepare and present competitive proposals and contracts to clients
• Identify and target potential clients in various industries by analyzing data
• Doing and Maintaining strong follow-ups and meetings to ensure the client is well catered to and responded
• Fixing appointments and creating schedules and meetings for approaching the right set of targeted clients
• Develop and implement effective sales strategies to achieve revenue targets.
• Maintain and expand relationships with existing clients.
• Meet or exceed projected sales numbers by closing clients and negotiating contracts
• Stay updated on industry trends, competitors, and market conditions to adapt sales tactics accordingly

Mandatory Requirements:

• Strong knowledge of HTML5, JavaScript ES6 and above.

• Expertise in styling with CSS3.

• In-depth experience with React or a similar front-end framework. Candidates with only hands-on experience will not be considered.

• The ability to design and create reusable UI components.

• Willingness to complete an online coding exercise as part of the interview process.

• Ability to write clean, maintainable, and testable code.

• Understanding of accessibility standards and experience implementing accessibility solutions.

• Experience with Git and version control practices.

• Good communication and collaboration skills.

Desirable Skills:

• Familiarity with Storybook.

• Knowledge of Sass/CSS in JS.

• Experience in developing a UI library with standalone components using React.

• Experience with modern front-end build tools such as Webpack and Babel.

• Knowledge of state management solutions – Context, Redux, Zustand.

• Understanding of server-side rendering and experience with related technologies such as Next.js.

• Familiarity with Agile development methodologies.

Responsibilities :

·         In-depth knowledge in web markup, including HTML5, CSS3, client-side scripting, and JavaScript frameworks, including jQuery

·         Good understanding of asynchronous request handling, partial page updates, and AJAX

·         Deep knowledge of Angular 2+ (Typescript)

·         Strong knowledge of CSS3 extended languages such as SASS / LESS

·         Implementing responsive design for mobile sites

·         Ability to write high-performance, reusable code using JS best practices.

·         Experience in code optimization and refactoring.

·         Experience working with theme frameworks like Bootstrap or any Material Design libraries

·         Comfortable with JSON data manipulations

·         Good understanding of cross-browser compatibility issues and ways to work around    them

·         Experience with version control, such as Git

·         Testing the site during development for usability and fixing any bugs.

·         Cooperating with web designers to match visual design intent.

·         The role requires constant interaction with other developers in the team

Kindly revert with your updated resume

THANK YOU

Hiring Java Architects/ Tech Leads with expertise in Microservices, and Spring Framework. Experience of 8-10 yrs.

Notice Period - immediate to 45 days joiners only

Location - Bangalore and Chennai

You will work with our team and end clients to ensure that the customer requirements are implemented on-time and on-budget. You will coordinate with the rest of the CRM-solutions team to handle sales engineering, support, and technology transformation initiatives.

Requirements

About the company

Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand.

We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com

https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand the goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8

Job Location: Indore | Full Time | Experience: 0-3 Years | Salary ∝ Expertise | Rs.1.8L ~ Rs.3.6L |

Job Role:

We are looking for a fact finder Project Manager (Operations)/Operations Analyst to join our team. This role requires you to be a tech-savvy Project Manager to execute various projects being executed by the company. You need to understand customer requirement, evaluate whether the project can be executed by the company, planning for resources required to complete a project, finding team members to suit the project and ensure project delivery. You’ll be an exceptional problem solver and take responsible actions in ensuring the company’s productivity, and requirements.

Responsibilities:

• Identifying customer requirements by interviewing customers; understanding the scope of work
• Identifying resources on the basis of the requirements of the project-in-hand. 
• Design process based on the scope of work in a work-flow chart and diagram and establish performance parameters
• Create quality check parameters.
• Train the internal team on the process and QC. Prepare training and communication material for all resources aligned for the project
• Ensuring the performance and effectiveness of the project and finding the corrective measures in case of any deviation.
• Monitor QC parameters. 
• Reporting to the customer on a daily basis, solving any queries. Making sure project timelines are met.
• Following up with customers and getting feedback.

Requirement:

• 0 to 3 or more years of experience as a Business/Operations Analyst or similar role.
• A people friendly person with organizational, leadership and management skills 
• Ability to think creatively and solve the problem
• Hands-on in MS Excel and any other data analytics would be a plus
• Education: B.E./B.Tech/B.CA/IT/BBA (Operations) and above | MBA (added advantage)
• Problem Solver and Project Management Skills who can build Client Relationships
• Who possess Networking and technical zeal 
• Fact-based management to drive https://en.wikipedia.org/wiki/Decision_making">decision making
• Tech Savvy
• Good Communication Skills in English & Hindi

What we offer:

• Great working atmosphere in a comfortable office.
• And an opportunity to get associated with a fast-growing VC funded startup.