Sr Software Implementation Manager (B2B SaaS) at Technology Industry · Bengaluru (Bangalore) · 3 - 7 years · ₹10L - ₹24L / yr · Posted 18 Dec 2025
Sr Software Implementation Manager (B2B SaaS)
at Technology Industry
Review Criteria
- Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
- 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
- Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
- Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
- Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
- Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
- (Company): B2B SaaS startup or growth-stage company
- Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months
Preferred
- Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus
Job Specific Criteria
- CV Attachment is mandatory
- Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
- Please provide CTC Breakup (Fixed + Variable)?
- It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
- It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
Role & Responsibilities
As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.
What you will be doing:
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Implementation
- Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
- Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
- Translate complex business requirements into structured company workflows and setup.
- Pre-sales & Technical Discovery
- Support sales with live demos, sandbox setups, and RFP responses.
- Participate in technical discovery calls to map company capabilities to client needs.
- Create and maintain demo environments showcasing relevant use cases.
- Internal Coordination & Escalation
- Act as the voice of the customer internally — share structured feedback with product and engineering.
- Create clear, well-scoped handoff documents when working with technical teams.
- Escalate time-sensitive issues appropriately and follow through on resolution.
- Documentation & Enablement
- Create client-specific documentation (e.g., onboarding guides, configuration references).
- Contribute to internal wikis, training material, and product documentation.
- Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.
Ideal Candidate
- 3-7 years of relevant experience
- Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
- Ability to understand and shape the product at a granular level
- Ability to empathize with the customers, and understand their pain points
- Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
- Previous experience in salesforce CRM
- Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
- Strong analytical skills and a structured problem-solving approach
- (Strongly preferred) Computer science background and basic coding experience
- Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
- Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
- Self-driven individual with high ownership and strong work ethic
- Not taking yourself too seriously.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Roles & Responsibilities
Key Responsibilities
- Lead end-to-end implementation and delivery of software/technology products for enterprise customers.
- Own implementation projects from initial requirements gathering and planning through UAT, deployment, and customer go-live.
- Understand customer requirements and translate them into clear implementation plans, milestones, timelines, and deliverables.
- Act as the primary project/implementation point of contact for enterprise customers.
- Coordinate closely with Product, Engineering, Support, and other internal teams to resolve dependencies, issues, and implementation blockers.
- Manage project timelines, risks, dependencies, scope, and stakeholder expectations.
- Conduct regular project reviews and provide executive-level updates and reporting to customers and internal leadership.
- Engage directly with C-level executives, Directors, VPs, and other senior enterprise stakeholders.
- Build and maintain strong, strategic, long-term relationships with enterprise customers.
- Ensure successful UAT, deployment, adoption, and transition to the relevant post-go-live/customer success teams.
- Proactively identify risks and challenges and drive them to resolution.
Ideal Candidate
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Interview Process
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ABOUT REO
Who we are
Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.
Great! Now let’s talk about You and this Role! 🙌
🎉 What will you be working on?
- You will own and manage success for named accounts. This means doing everything and anything that they are retained, grow in revenue and find success with Reo.Dev. This also includes
- Owning customer/ account onboarding and setup
- Working with them to understand their goals and explain how the product helps them in achieving these goals
- Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals
- Being the key channel of customer feedback. Liaison with various team to see that customers are able to get the desired output.
- You will own customer renewals and up-sales. This means you will:
- Own expansion revenue from your accounts
- Own relationships with customers and buyers in the account.
- Advice them on the right product packages and upgrades they might be needing in their growth journeys
- Spearhead product adoption within the customer enterprise
👯 Skill we are looking for in this role
- This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early stage companies . Few qualities will be preferred however:
- Past experience of working in an early SaaS startups (2-3 years) or
- Past VC/ Management Consulting Experience (3-4 years) or
- Past experience of being in a client facing role
- Past experience of managing US based accounts
- MBA from Tier 1 institutes
👯 What qualities we look for in our team members?
While there is no stencil for the type of people we like, there are a few traits that might make Reo.Dev a better fit for you. Reo.Dev might be a good fit if you:
- Work hard, hands-on and want to grow really fast.
- Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
- Execute fast.
- Are hands on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
- Are someone people like to work with, low on ego, high on humility
- Have the ability to fail, learn and keep trying till you win. Start-ups are tough and we will not get everything right the first time
- Have a longish view of your career growth and not optimising for the next 1-2 years.
Read more here:
👋 Hi There, Meet Reo.Dev
- Origins: Reo.Dev was founded in March 2023 by Achintya, Gaurav and Piyush – All of them are 2nd time Entrepreneurs [read more on the Founding team below]
- Value Prop: Reo.Dev provides Revenue Intelligence for Developer tool companies. We are category creators and currently no other company has the capabilities Reo.Dev has. Our closest parallel is 6sense.com which operates in the B2B SaaS industry and does not serve DevTool companies
- Customers: Our Customer base includes some of the most respected DevTool companies [see more details below]. All of our Customers are in the US and EU. We are hugely Customer centric and satisfaction scores are very high. [read more on customer feedback below]
- Traction: We have grown 5X in 2024 vs. Dec’2023 and are on track to grow 10X in 2024 vs. Dec’2023. We price at a Premium and have 90%+ Gross margin
- Funding: We are funded by the most reputed VCs from India and the US [see more on Fundraise below]
Origins and Value Prop
🏗️ About the Developer Tools industry:
Developer tools is a $500 billion industry, generates $50B in revenue annually and has been growing at 22% year on year. Source
By definition, this industry is at the frontier of technology. Innovation happens extremely fast in this industry. Teams need to have a strong technological background to build for this industry
Developer tools can scale up globally, generate strong revenue and have high profit margins
🏆 Reo.Dev Value Prop
Reo.Dev is a modern revenue stack for Developer focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyze a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev specific sources and convert them to sales signals.
Our customers include CROs, VP Sales, VP Marketing, AE, SDR teams and Marketing teams of Devtool companies
👷♂️ Founding Team:
Reo has been founded by experienced entrepreneurs. All three founders have a strong track record of building start-ups and leading teams
- Achintya: Achintya was previously the co-founder at Phyllo, which is a developer tool company. Phyllo raised ~$18M in VC funding from top tier VCs. Achintya is a Chemical Engineer from IIT Delhi (2009) and MBA from Indian School of Business (2013)
- Piyush: Piyush is a second time entrepreneur. He previously founded Scholr, which was an EdTech start-up and was acquired by BYJU’S in 2020. Piyush is a Mechanical Engineer from IIT Kharagpur (2008) and MBA from India School of Business (2013)
- Gaurav: Gaurav is a senior Tech leader with 16 years of experience. Previously he was VP Engineering at Ninjacart (valued at $1B+) and CTO of Kuliza where he led a team of 150+ developers. He is a Computer Science Engineer from IIIT Allahabad (2006)
💡 As co- founders we take pride in the fact that people who have worked with us in the past, want to work with us again!
Customers and Traction
In 9 months since Product Launch, we have amassed a large customer base comprising of some of the most well known and highly reputed DevTool companies. 90% of our Customers are HQ’d in North America and Europe
Some of our Customers:
Customer Feedback and NPS:
Our customers love us!! Check this out!
https://www.youtube.com/watch?v=DzvixiSd7GA
Customer Feedback
Unleash Shorts.mp4
“Reo Helped us identify needle in haystack accounts. We overachieved our targets for consecutive months with Reo.Dev”
**Micheal, CMO, Unleash [Spark Capital. Series A| Open Source Feature Mgmt. Platform]**
Aporia Shorts.mp4
“The most beautiful things about Reo.Dev is that it was built for developer focused companies. We saw a 2X increase in meetings booked!”
**Shai Alani, VP Marketing, Aporia [Tiger Global. Series A | ML Ops Platform]**
Fluree Shorts (1).mp4
“Reo.Dev data is some of the best data I have ever used. It helped us increase sign-ups by 30%”
Kevin Doubleday, Director - Marketing, Flur.ee [Sinewave. Series A | Data Mgmt. Platform]
Lightbend Shorts (1).mp4
“With Reo.Dev, we identified more than 10,000 target accounts that we had never interacted before”
**Alec Cross, VP Sales, Lightbend [Greylock, Dell Capital. Series D| Low Latency Microservices]**
Chronicle Shorts .mp4
“Reo.Dev is integrated into our SDR process. It is helping us learn who is evaluating our competitors and triangulate intent on web”
Andrew Twigg, Sales Director, Chronicle [Low Latency Trading PaaS]
WhatsApp Audio 2023-10-19 at 10.52.54 AM.mpeg
“I was never able to crack technical prospecting and this cracked it.”
Micheal, AE (Outsourced), Outerbounds [Foundation Capital, Series A | AI Infra platform]
Traction
In 2024, we have grown 5X vs. 2023 and are on track to grow 10X by the end of the year!
Fundraise
Pre-Seed round: Q3’2023
Read about our Pre-Seed round here:
Seed round: Q2’2024
We have raised a Seed round funding in Q2’ 2024 from one of the most reputed VC funds in the US. This round has not been announced yet.
Series A: Q2’ 2026
Reo.Dev just raised $11.3M in Series A funding (Q2**’**, 2026), led by Elevation Capital, with participation from Heavybit, India Quotient, Foster Ventures, Uncorrelated Ventures, and other angel investors. This brings our total funding to $15.3M.
Media:
- Reo.Dev Raises $11.3 Million Series A to Scale AI Signals for Companies Selling to Engineering Teams (PR Newswire)
- Reo.Dev raises $11.3M in Series A led by Elevation Capital (YourStory)
- Reo.Dev Bags $11.3M Series A to Scale Across the US (Yahoo Finance)
- Reo.Dev Raises $11.3M in Series A Funding (FinSMEs)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon