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Sr Software Implementation Manager (B2B SaaS)
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Sr Software Implementation Manager (B2B SaaS)
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Sr Software Implementation Manager (B2B SaaS)

at Technology Industry

Agency job
3 - 7 yrs
₹10L - ₹24L / yr
Bengaluru (Bangalore)
Skills
SaaS
Software implementation
Customer Success
Implementation
Tech Support
Software Configuration Management (SCM)
API
Integration
SQL
JSON
Troubleshooting
Automation
Customer Relationship Management (CRM)

Review Criteria

  • Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
  • 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
  • Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
  • Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
  • Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
  • Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
  • (Company): B2B SaaS startup or growth-stage company
  • Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months


Preferred

  • Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus


Job Specific Criteria

  • CV Attachment is mandatory
  • Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
  • Please provide CTC Breakup (Fixed + Variable)?
  • It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
  • It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

 

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

 

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

  • Implementation
  • Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
  • Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
  • Translate complex business requirements into structured company workflows and setup.
  • Pre-sales & Technical Discovery
  • Support sales with live demos, sandbox setups, and RFP responses.
  • Participate in technical discovery calls to map company capabilities to client needs.
  • Create and maintain demo environments showcasing relevant use cases.
  • Internal Coordination & Escalation
  • Act as the voice of the customer internally — share structured feedback with product and engineering.
  • Create clear, well-scoped handoff documents when working with technical teams.
  • Escalate time-sensitive issues appropriately and follow through on resolution.
  • Documentation & Enablement
  • Create client-specific documentation (e.g., onboarding guides, configuration references).
  • Contribute to internal wikis, training material, and product documentation.
  • Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

 

Ideal Candidate

  • 3-7 years of relevant experience
  • Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
  • Ability to understand and shape the product at a granular level
  • Ability to empathize with the customers, and understand their pain points
  • Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
  • Previous experience in salesforce CRM
  • Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
  • Strong analytical skills and a structured problem-solving approach
  • (Strongly preferred) Computer science background and basic coding experience
  • Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
  • Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
  • Self-driven individual with high ownership and strong work ethic
  • Not taking yourself too seriously.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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