Cutshort logo
For Employers
Technology Industry logo
Sr Software Implementation Manager (B2B SaaS)
Technology Industry
Sr Software Implementation Manager (B2B SaaS)
Peak Hire Solutions's logo

Sr Software Implementation Manager (B2B SaaS)

at Technology Industry

Agency job
3 - 7 yrs
₹10L - ₹24L / yr
Bengaluru (Bangalore)
Skills
SaaS
Software implementation
Customer Success
Implementation
Tech Support
Software Configuration Management (SCM)
API
Integration
SQL
JSON
Troubleshooting
Automation
Customer Relationship Management (CRM)

Review Criteria

  • Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
  • 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
  • Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
  • Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
  • Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
  • Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
  • (Company): B2B SaaS startup or growth-stage company
  • Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months


Preferred

  • Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus


Job Specific Criteria

  • CV Attachment is mandatory
  • Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
  • Please provide CTC Breakup (Fixed + Variable)?
  • It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
  • It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

 

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

 

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

  • Implementation
  • Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
  • Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
  • Translate complex business requirements into structured company workflows and setup.
  • Pre-sales & Technical Discovery
  • Support sales with live demos, sandbox setups, and RFP responses.
  • Participate in technical discovery calls to map company capabilities to client needs.
  • Create and maintain demo environments showcasing relevant use cases.
  • Internal Coordination & Escalation
  • Act as the voice of the customer internally — share structured feedback with product and engineering.
  • Create clear, well-scoped handoff documents when working with technical teams.
  • Escalate time-sensitive issues appropriately and follow through on resolution.
  • Documentation & Enablement
  • Create client-specific documentation (e.g., onboarding guides, configuration references).
  • Contribute to internal wikis, training material, and product documentation.
  • Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

 

Ideal Candidate

  • 3-7 years of relevant experience
  • Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
  • Ability to understand and shape the product at a granular level
  • Ability to empathize with the customers, and understand their pain points
  • Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
  • Previous experience in salesforce CRM
  • Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
  • Strong analytical skills and a structured problem-solving approach
  • (Strongly preferred) Computer science background and basic coding experience
  • Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
  • Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
  • Self-driven individual with high ownership and strong work ethic
  • Not taking yourself too seriously.


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Aaizel International Technologies Pvt Ltd
Smriti Baraily
Posted by Smriti Baraily
Gurugram
5 - 10 yrs
₹10L - ₹20L / yr
Natural Language Processing (NLP)
Generative AI
skill iconMachine Learning (ML)
skill iconDeep Learning
Large Language Models (LLM) tuning
+2 more

Senior AI/ML Engineer

Location: Gurugram, Haryana

Employment Type: Full-Time

Experience: 5+ Years

About Aaizel Tech

 

Aaizel Tech is a pioneering tech startup at the intersection of cybersecurity, AI, geospatial solutions, and more. We drive innovation by delivering transformative technology solutions across industries. As part of our dynamic team, you'll gain hands-on experience and learn from experts who are dedicated to pushing the boundaries of what's possible.

 

Role Overview

 

As AI/ML Engineer, you will lead the development, deployment, and optimization of advanced AI systems spanning Generative AI, Large Language Models (LLMs), Agentic AI, Computer Vision, and intelligent automation. You will drive innovation, mentor junior engineers, and build scalable, production-ready AI solutions.

Key Responsibilities

AI Development & Research

 

  • Design and develop end-to-end AI/ML solutions using Machine Learning, Deep Learning, and Generative AI techniques.
  •  
  • Build solutions involving NLP, Computer Vision, multimodal AI, anomaly detection, and predictive analytics.
  •  
  • Develop and optimize LLM-based applications, RAG pipelines, and Agentic AI workflows.
  •  
  • Fine-tune and evaluate foundation models, including LLMs and Vision Language Models (VLMs).
  •  
  • Research, prototype, and productionize state-of-the-art AI techniques.

Model Optimization & Deployment

 

  • Optimize models for performance, scalability, latency, and real-time inference.
  •  
  • Apply model compression techniques such as quantization, pruning, and distillation for edge and cloud deployments.
  •  
  • Deploy AI applications using Docker, Kubernetes, and modern model-serving frameworks.
  •  
  • Implement MLOps/LLMOps practices, CI/CD pipelines, model versioning, monitoring, and observability.

Collaboration & Leadership

 

  • Collaborate with cross-functional teams to integrate AI capabilities into end-to-end products.
  •  
  • Mentor junior engineers, conduct code reviews, and promote engineering best practices.
  •  
  • Maintain technical documentation and contribute to architectural decisions.

Preferred Technology Stack

 

Programming: Python, SQL

AI/ML: PyTorch, TensorFlow, Scikit-learn, Hugging Face, PyTorch Lightning

Generative AI & Agents: LangChain, LangGraph, LlamaIndex, CrewAI, AutoGen, DSPy

LLMs & RAG: OpenAI, Gemini, Anthropic APIs, FAISS, Pinecone, Milvus, Qdrant, Weaviate

Computer Vision & Edge AI: OpenCV, ONNX Runtime, TensorRT, OpenVINO, Tesseract OCR

MLOps/LLMOps: Docker, Kubernetes, MLflow, Kubeflow, Weights & Biases, GitLab CI/CD

Cloud: AWS, Azure, GCP

Monitoring: Prometheus, Grafana, LangSmith, Evidently AI

Databases: PostgreSQL, MongoDB, Redis

Required Skills & Qualifications

 

  • 5+ years of experience in AI/ML, Deep Learning, or related domains.
  •  
  • Strong proficiency in Python and hands-on experience with PyTorch, TensorFlow, and Hugging Face ecosystem.
  •  
  • Experience building LLM applications, RAG systems, and Agentic AI solutions.
  •  
  • Strong understanding of Generative AI, Transformers, Prompt Engineering, and modern NLP techniques.
  •  
  • Experience in Computer Vision and deploying optimized models in cloud and/or edge environments.
  •  
  • Hands-on experience with Docker, Kubernetes, CI/CD pipelines, and cloud platforms.
  •  
  • Proven ability to translate research into scalable production systems.
  •  
  • Excellent problem-solving, communication, leadership, and mentoring skills.

Education

 

Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, or a related field.

What We Offer

 

  • Opportunity to work on cutting-edge AI and Generative AI solutions.
  • Continuous learning, research, and career growth opportunities.
  • Collaborative and innovation-driven work culture.
  • Opportunity to build impactful, next-generation AI products.

 

How to Apply

• Please submit your resume, portfolio, and a cover letter outlining your relevant experience and how you can contribute to Aaizel Tech’s success.


Read more
Pullse
Suhail Joo
Posted by Suhail Joo
Remote only
1 - 3 yrs
₹3L - ₹6L / yr
Software Testing (QA)
Manual testing
Functional testing
Regression Testing
Test Automation (QA)
+1 more

Are you someone who loves making sure things just work? Do you get a kick out of finding bugs before anyone else does? If you’re excited about building reliable, user-friendly software and want to be part of a fast-growing SaaS startup, we’d love to meet you! Pullse AI is looking for a QA Engineer who’s ready to roll up their sleeves and help us deliver a top-notch product.


About Pullse

Pullse is a SaaS startup on a mission to change the way customer support works, using the power of AI. Our platform brings all support channels together, streamlines workflows, and helps businesses deliver better customer experiences. We believe in giving our team the freedom to make an impact, work transparently, and grow together.


What You’ll Do

  • Test Planning & Design: Work with our product and engineering teams to understand what we’re building, then create test plans and cases that cover all the bases—frontend, backend, and AI features.
  • Manual & Automated Testing: Run manual tests to catch those tricky edge cases, and build automated tests to make sure nothing slips through the cracks as we move fast.
  • Bug Hunting: Log, track, and help squash bugs. You’ll be the go-to person for making sure issues are found and fixed before our users ever see them.
  • Automation & CI/CD: Set up and maintain automated test frameworks, and make sure our tests run smoothly in our CI/CD pipelines.
  • AI & Data Testing: Help validate our AI features, check model outputs, and make sure our data pipelines are working as expected.
  • Quality Metrics & Reporting: Keep an eye on quality metrics and share clear, honest feedback with the team.
  • Continuous Improvement: Join in on Agile ceremonies, suggest improvements, and help us get better every sprint.


What We’re Looking For

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 1–3 years of experience in software quality assurance, ideally in SaaS or AI-driven environments.
  • Hands-on experience with both manual and automated testing for web apps, APIs, and AI systems.
  • Comfortable writing scripts in Python or JavaScript for automation.
  • Familiar with tools like Selenium, Cypress, Playwright, or Postman.
  • Experience using version control (like Git) and working with CI/CD pipelines.
  • Solid understanding of the software development lifecycle and Agile/Scrum.
  • Great problem-solving skills, attention to detail, and a collaborative attitude.
  • Experience testing APIs, web apps, and cloud-based platforms.
  • Bonus: Experience testing AI/ML features or working with AI-powered products.


What You’ll Get

  • Salary: Up to INR 3–6 LPA.
  • Equity: A chance to own a piece of our journey.
  • Remote-first, flexible work environment.
  • The opportunity to work on innovative AI-driven products.
  • A collaborative, transparent, and growth-oriented culture.
  • A real impact on product quality and customer happiness.


If you’re excited about making sure our next-generation customer support platform is rock-solid, we’d love to hear from you! Send us your resume and a quick note about why you think you’d be a great fit.

Let’s build something amazing together at Pullse AI! 🚀

Read more
collegedekho
at collegedekho
1 recruiter
akash bhagat
Posted by akash bhagat
Gurugram
0 - 1 yrs
₹2L - ₹3L / yr
Sales
Sales presentations
Communication Skills

About the role –

● Counsel students over the phone for admissions in UG & PG Courses.

● Assist learners in forms filling for admission.

● Guide students to take admission in our partner colleges as per the assigned targets.

● Have a direct access to the colleges SPOC as & when required & help in admission conversion

process. Maintain daily MIS on the calls & walk-ins (if any)

Must have skills:

● Excellent listening + communications skills (English, Hindi, Kannada and Tamil)..

● Interpersonal Skills

● Integrity and Professionalism.

● Ability to operate within a wide range of student personalities and background.

● Should enjoy working in a core sales driven environment.

● Self-starter & ability to execute high velocity closures.

● Inherent ability to have engaging conversations.

Read more
TalkCharge Technologies Pvt Ltd
Anjali Gupta
Posted by Anjali Gupta
JMD MEGAPOLIS, 323-324, 3rd Floor, Badshahpur Sohna Rd Hwy, Sector 48, Gurugram, Haryana 122019
0 - 2 yrs
₹2.2L - ₹3L / yr
Customer Support
Affiliate marketing
Payment gateways

Key Responsibilities:


  1. Excellent verbal & written communication skills.
  2. Manage Voice/Non voice Process- Payment, Refunds etc.
  3. Ensures metrics, monitor process, provide regular coaching & mentoring to team.
  4. Knowledge of payments and fintech.
  5. Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
  6. Providing information about a product or service.


Desired Candidate Profile:


  1. Excellent verbal and written communication skills.
  2. Technical bent of mind to isolate a problem quickly.
  3. Have proven experience in the same domain.


Education- Any Graduate

Read more
FancyPants Media Solution LLP
Remote only
0 - 1 yrs
₹4000 - ₹5000 / mo
English Proficiency
Sales presentations
Sales
Communication Skills
Effective communication
+1 more

JOB Description


1. Sales

2. Client Calling And Meeting Setup

3. Attend Clients Meetings Online And Offline

4. Sales-Based Campaign Planning.

5. Responds To Requests For Information From The Media.

6. Establishes And Maintains Cooperative Relationships With Consumers, Community, Employees, And Public Interest Groups.

7. Plans Or Directs The Development Of Programs To Maintain Favourable Public And Stakeholder Views Of The Organization’s Agenda And Accomplishments.

8. Coaches Client Reps In Effective Communication With The Public And Employees.

9. Analyses The Organization’s Objectives, Promotional Policies, And Needs To Build Public Relations Strategies That Influence Public Opinion And Promote Products, Ideas, And Services.

10. Maintains The Organization’s Image And Identity.



Key Roles & Responsibilities


•            Cold Calling.

•            Sales Pitch.

•            Understanding the Client's requirements and suggesting a possible solution.

•            Set-Up and attend a face to face meetings with clients.

•            Everyday Reporting through WhatsApp, Emails

•            Once a week face to face meeting with the supervisor.

Read more
Xpressions Pixel Works Pvt Ltd
Mumbai
1 - 2 yrs
₹2.4L - ₹3L / yr
Autodesk 3ds Max
V-Ray
Corona
AutoCAD
Adobe Photoshop

We are currently looking for an experienced 3D Artist / Visualiser/ Modeller to join us. You are ideally someone who has experience within the Architectural Visualisation industry, with a primary focus on creating high-quality still images. We are searching for an innovative thinker with a passion for art, architecture and photography, preferably with a relevant design qualification. The ability to read architectural drawings is essential, as is proficiency in 3ds Max, Adobe Photoshop and Corona.

As a close team, we have created a flexible and positive work environment, and it is essential that you fit into this culture. If you think this is you and are as committed to architectural visualization as we are, we would love to hear from you.

The minimum experience required is from 1 year (Freshers not applicable).

To be considered for the role please provide the below information.

1) Resume showing current & expected salary

2) Attached portfolio / active link in text format

Applications with the above complete details will only be considered.

Read more
Mobile Programming India Pvt Ltd
at Mobile Programming India Pvt Ltd
1 video
17 recruiters
Pankaj Jaryal
Posted by Pankaj Jaryal
Remote, Bengaluru (Bangalore)
4 - 6 yrs
₹5L - ₹15L / yr
skill iconSpring Boot
skill iconJava
J2EE
Hibernate (Java)
  •  4+ years JAVA/J2EE experience Spring Services, Spring Security and Rest Api's
  • Spring Framework: Core Spring / Spring Boot / Spring MVC ,Rest Service 
  •  JPA/Hibernate, JSON parsing
  • Build Tool : Maven
  • Apache tomcat
  • Database : Any RDMS (preferably Mysql)
  •  SCM: Git / Bitbucket
  •  Java 8 Generics, SOLID Design Principle
  •  Strong experience on Collections Framework and Threading
  • Collections: Hashmaps, Concurrent Hashmaps, Treemap, Thread pool
  •  SSO, PAS, JPA/Hibernate, API Integration Build, MATLAB Integration with Java, Json Conversion.
  • Location : PAN India(Preferred Bangalore)
  • Early joiners preferred.


Read more
Vernacular.ai
at Vernacular.ai
3 recruiters
Abhishek Ekka
Posted by Abhishek Ekka
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹15L / yr
skill iconMachine Learning (ML)
skill iconDeep Learning

About us

Skit (previously known as http://vernacular.ai/" target="_blank">Vernacular.ai) is an AI-first SaaS voice automation company. Its suite of speech and language solutions enable enterprises to automate their contact centre operations. With over 10 million hours of training data, its product - Vernacular Intelligent Voice Assistant (VIVA) can currently respond in 16+ languages, covering over 160+ dialects and replicating human-like conversations.

 

Skit currently serves a variety of enterprise clients across diverse sectors such as BFSI, F&B, Hospitality, Consumer Electronics and Travel & Tourism, including prominent clients like Axis Bank, Hathway, Porter and Barbeque Nation. It has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and is a part of the World Economic Forum’s Global Innovators Community. It has has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation.

We are looking for ML Research Engineers to work on the following problems:

  • Spoken Language Understanding and Dialog Management.
  • Language semantics, parsing, and modeling across multiple languages.
  • Speech Recognition, Speech Analytics and Voice Processing across multiple languages.
  • Response Generation and Speech Synthesis.
  • Active Learning, Monitoring and Observability mechanisms for deployments.

Responsibilities

  • Design, build and evaluate Machine Learning solutions.
  • Perform experiments and statistical analyses to draw conclusions and take modeling decisions.
  • Study, implement and extend state of the art systems.
  • Take part in regular research reviews and discussions.
  • Build, maintain and extend our open source solutions in the domain.
  • Write well-crafted programs at all levels of the system. This includes the data pipelines, experiment prototypes, fast and scalable deployment models, and evaluation, visualization and monitoring systems.

Requirements

  • Practical Machine Learning experience as demonstrated by earlier works.
  • Knowledge of and ability to use tools from theoretical and practical aspects of computer science. This includes, but is not limited to, probability, statistics, learning theory, algorithms, software architecture, programming languages, etc.
  • Good programming skills and ability to work with programs at all levels of a finished Machine Learning product. We prefer language agnosticism since that exemplifies this point.
  • Git portfolios and blogs are helpful as they let us better evaluate your work.

 

Applicant and Candidate Privacy Policy
 
This policy explains:
  • What information we collect during our application and recruitment process and why we collect it;
  • How we use that information; and
  • How to access and update that information.
Types of information we collect
This policy covers the information you share with Skit (Cyllid Technologies Pvt. Ltd.) during the application or recruitment process including:
  • Your name, address, email address, telephone number and other contact information;
  • Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;
  • Information from interviews and phone-screenings you may have, if any;
  • Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;
  • Details of how you heard about the position you are applying for;
  • Reference information and/or information received from background checks (where applicable), including information provided by third parties;
  • Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or
  • Information related to any assessment you may take as part of the interview screening process.
How we use information we collect
Your information will be used by Skit for the purposes of carrying out its application and recruitment process which includes:
  • Assessing your skills, qualifications and interests against our career opportunities;
  • Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;
  • Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;
  • Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;
  • Making improvements to Skit's application and/or recruitment process including improving diversity in recruitment practices;
  • Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.
Read more
Easy Eat
at Easy Eat
1 recruiter
Abdul Khalid
Posted by Abdul Khalid
Remote, gurugram, NCR (Delhi | Gurgaon | Noida)
3 - 8 yrs
₹30L - ₹42L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
MySQL
RabbitMQ
Message Queuing Telemetry Transport (MQTT)
+5 more
We are looking for a highly skilled computer programmer who has an excellent understanding of backend development. Backend Developers are responsible for creating schema designs for new features, creating backend APIs, maintain API speed, can take ownership and create quality features without much hand-holding.

**Sr. Backend Developer Responsibilities:**
* Commitment towards delivering features on the estimated time
* Follow standard code guidelines for writing code and code review of your fellow team member's code
* Strong understanding of REST Framework
* Designing and developing REST APIs
* Ensuring scalability of code written

**Sr. Backend Developer Requirements:**
* Strong understanding of Node or any other equivalent language
* Strong understanding of database technology such as MySQL and MongoDB
* Good understanding of AWS, Redis, ElasticSeacrh, Newrelic, sentry, etc
* Have experience in monitoring and managing production level systems
* Degree in Computer Science
* Excellent verbal communication skills
* Good problem-solving skills
* Attention to detail

**About Easy Eat**

Easy Eat is reimagining the experience of dining in at a restaurant. We're starting with Malaysia and South East Asia but we believe, 5 years from now, you'll experience it in the same way across the world.

We've achieved Product Market Fit and are growing rapidly across geographies. We crossed the $10M annual run rate in just 12 months and we're really excited for the journey ahead.

**About the team**
We're a group of experienced founders who have *been there, done that* in the past. Raised funds from global VCs in industry. Have operated at scale, know how to leverage data and grow culture and teams.
Read more
RJ Impex international
at RJ Impex international
2 recruiters
SAMEERAA FATHIMA
Posted by SAMEERAA FATHIMA
Chennai
1 - 1 yrs
₹1L - ₹2L / yr
Account
Accounting
Finance
Tally
POSTION FOR ACCOUNTANT WITH 1 YEAR EXPERIENCE IN TALLY FIELD.KINDLY SEND THE RESUMES.A GOOD OPPORTUNITY IS WAITING
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos