Sr Software Implementation Manager (B2B SaaS)

Technology Industry

Sr Software Implementation Manager (B2B SaaS)

Peak Hire Solutions

Company

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Sr Software Implementation Manager (B2B SaaS)

at Technology Industry

Agency job

via Peak Hire Solutions

3 - 7 yrs

₹10L - ₹24L / yr

Bengaluru (Bangalore)

Skills

SaaS

Software implementation

Customer Success

Implementation

Tech Support

Software Configuration Management (SCM)

API

Integration

SQL

JSON

Troubleshooting

Automation

Customer Relationship Management (CRM)

Review Criteria

Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
(Company): B2B SaaS startup or growth-stage company
Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

CV Attachment is mandatory
Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
Please provide CTC Breakup (Fixed + Variable)?
It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

Implementation
Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
Translate complex business requirements into structured company workflows and setup.
Pre-sales & Technical Discovery
Support sales with live demos, sandbox setups, and RFP responses.
Participate in technical discovery calls to map company capabilities to client needs.
Create and maintain demo environments showcasing relevant use cases.
Internal Coordination & Escalation
Act as the voice of the customer internally — share structured feedback with product and engineering.
Create clear, well-scoped handoff documents when working with technical teams.
Escalate time-sensitive issues appropriately and follow through on resolution.
Documentation & Enablement
Create client-specific documentation (e.g., onboarding guides, configuration references).
Contribute to internal wikis, training material, and product documentation.
Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

3-7 years of relevant experience
Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
Ability to understand and shape the product at a granular level
Ability to empathize with the customers, and understand their pain points
Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
Previous experience in salesforce CRM
Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
Strong analytical skills and a structured problem-solving approach
(Strongly preferred) Computer science background and basic coding experience
Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
Self-driven individual with high ownership and strong work ethic
Not taking yourself too seriously.

Review Criteria

Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
(Company): B2B SaaS startup or growth-stage company
Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

CV Attachment is mandatory
Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
Please provide CTC Breakup (Fixed + Variable)?
It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

Implementation
Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
Translate complex business requirements into structured company workflows and setup.
Pre-sales & Technical Discovery
Support sales with live demos, sandbox setups, and RFP responses.
Participate in technical discovery calls to map company capabilities to client needs.
Create and maintain demo environments showcasing relevant use cases.
Internal Coordination & Escalation
Act as the voice of the customer internally — share structured feedback with product and engineering.
Create clear, well-scoped handoff documents when working with technical teams.
Escalate time-sensitive issues appropriately and follow through on resolution.
Documentation & Enablement
Create client-specific documentation (e.g., onboarding guides, configuration references).
Contribute to internal wikis, training material, and product documentation.
Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

3-7 years of relevant experience
Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
Ability to understand and shape the product at a granular level
Ability to empathize with the customers, and understand their pain points
Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
Previous experience in salesforce CRM
Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
Strong analytical skills and a structured problem-solving approach
(Strongly preferred) Computer science background and basic coding experience
Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
Self-driven individual with high ownership and strong work ethic
Not taking yourself too seriously.

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