Role Summary
We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.
🔑 Key Responsibilities
Technical Troubleshooting & Incident Management
- Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
- Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
- Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
- Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).
Operational Excellence & Automation
- Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
- Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
- Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.
Collaboration & Prevention
- Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
- Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.
⚙️ Required Qualifications
- Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
- Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
- Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
- Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.

About LogIQ Labs Pvt.Ltd.
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
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REVIEW CRITERIA:
MANDATORY:
- Strong Forward Deployed / Client-Facing Software Engineer / Integration / Product Support Engineer profiles
- 1–6 years of professional experience or strong internship/project work in software engineering.
- Strong proficiency in at least one programming language (Python / Java / JavaScript / TypeScript)
- Solid foundation in Data Structures, Algorithms, System Design, and ability to build production-grade solutions quickly
- Experience working on API integrations, backend services, data pipelines, or workflow-based systems
- Excellent analytical and problem-solving capability; ability to work directly with enterprise clients to diagnose and solve complex technical issues
- Strong communication skills and proven ability to collaborate with product, engineering, and customer teams
- Willingness to travel frequently to global client sites for deployments and solution delivery
- B.Tech / B.E. in Computer Science from Tier-1 institutes (IITs, BITS, NSIT, DAIICT, DTU, etc.)
- Product Company only
PREFERRED SKILLS:
- Exposure to cloud services, data integration, ETL/Reverse ETL, or workflow automation tools.
- Experience with React / frontend frameworks, low-code development, or building internal tools.
- Familiarity with AI/ML, GenAI tools, LLM-driven automation, or experience applying them to real use cases.
ROLE & RESPONSIBILITIES:
As a Forward Deployed Software Engineer (FDSE) at UnifyApps, you’ll work at the intersection of engineering, problem-solving, and customer impact. You’ll embed with enterprise clients, understand real-world problems, and design and implement solutions using the UnifyApps platform. This role is ideal for high-potential engineers from Tier-1 colleges who want to work on real enterprise-scale problems, gain full-stack exposure, and grow rapidly in a high-impact SaaS environment.
KEY RESPONSIBILITIES:
- Work with client and internal teams to understand complex business processes, legacy systems, and integration needs.
- Design, build, and deploy solutions using the UnifyApps platform across data, workflows, and GenAI/LLM use cases.
- Develop data pipelines, API integrations, and low-code apps to solve high-impact problems.
- Collaborate closely with UnifyApps’ product and engineering teams to shape platform capabilities through real deployments.
- Rapidly prototype, iterate, and deliver production-grade solutions with high ownership.
- Contribute to internal accelerators, templates, and best practices.
IDEAL CANDIDATE:
QUALIFICATIONS - REQUIRED:
- B.Tech / B.E. in Computer Science from Tier-1 institutes such as IITs, BITS, NSIT, DAIICT, DTU etc.
- 1–6 years of professional experience or strong internship/project work in software engineering.
- Proficiency in at least one programming language: Python, Java, JavaScript, or TypeScript.
- Strong foundation in data structures, algorithms, and system design.
- Excellent analytical and problem-solving skills.
- Strong communication and ability to work collaboratively.
- Willingness to travel frequently to client sites across the globe.
QUALIFICATIONS - PREFERRED:
- Exposure to data integration, APIs, cloud services, or workflow tools.
- Experience with React / frontend frameworks or low-code platforms.
- Familiarity with AI/ML concepts or GenAI tools.
- Prior internships in SaaS, enterprise tech, or consulting environments.
PERKS, BENEFITS AND WORK CULTURE:
- Competitive salary package.
- Opportunity to learn from and work with senior leadership & founders.
- Build solutions for large enterprises that move from concept to real-world impact.
- Exceptional career growth pathways in a highly innovative and rapidly scaling environment.
Review Criteria
- Strong Forward Deployed / Client-Facing Software Engineer / Integration / Product Support Engineer profiles
- 3+ years of hands-on software engineering experience, ideally in SaaS, enterprise tech, consulting, or platform-based engineering
- Strong proficiency in at least one programming language (Python / Java / JavaScript / TypeScript)
- Solid foundation in Data Structures, Algorithms, System Design, and ability to build production-grade solutions quickly
- Experience working on API integrations, backend services, data pipelines, or workflow-based systems
- Excellent analytical and problem-solving capability; ability to work directly with enterprise clients to diagnose and solve complex technical issues
- Strong communication skills and proven ability to collaborate with product, engineering, and customer teams
- Willingness to travel frequently to global client sites for deployments and solution delivery
- B.Tech / B.E. in Computer Science from Tier-1 institutes (IITs, BITS, NSIT, DAIICT, DTU, etc.)
- (Company) - Product Company only
Preferred
- Exposure to cloud services, data integration, ETL/Reverse ETL, or workflow automation tools.
- Experience with React / frontend frameworks, low-code development, or building internal tools.
- Familiarity with AI/ML, GenAI tools, LLM-driven automation, or experience applying them to real use cases.
Job Specific Criteria
- CV Attachment is mandatory
- Provide your current CTC Breakup (Fixed + Variable)
- What's your college name (undergraduate) and branch?
- What's your Current Company?
- Are you ok for traveling frequently to global client sites?
- How many years of experience do you have in Backend development?
- How many years of experience do you have in Frontend development?
Role & Responsibilities
As a Forward Deployed Software Engineer (FDSE), you’ll work at the intersection of engineering, problem-solving, and customer impact. You’ll embed with enterprise clients, understand real-world problems, and design and implement solutions using the company platform. This role is ideal for high-potential engineers from Tier-1 colleges who want to work on real enterprise-scale problems, gain full-stack exposure, and grow rapidly in a high-impact SaaS environment.
Key Responsibilities:
- Work with client and internal teams to understand complex business processes, legacy systems, and integration needs.
- Design, build, and deploy solutions using the company platform across data, workflows, and GenAI/LLM use cases.
- Develop data pipelines, API integrations, and low-code apps to solve high-impact problems.
- Collaborate closely with company’s product and engineering teams to shape platform capabilities through real deployments.
- Rapidly prototype, iterate, and deliver production-grade solutions with high ownership.
- Contribute to internal accelerators, templates, and best practices.
Ideal Candidate
Qualifications - Required:
- B.Tech / B.E. in Computer Science from Tier-1 institutes such as IITs, BITS, NSIT, DAIICT, DTU etc.
- > 3 years of professional experience.
- Proficiency in at least one programming language: Python, Java, JavaScript, or TypeScript.
- Strong foundation in data structures, algorithms, and system design.
- Excellent analytical and problem-solving skills.
- Strong communication and ability to work collaboratively.
- Willingness to travel frequently to client sites across the globe.
Qualifications - Preferred:
- Exposure to data integration, APIs, cloud services, or workflow tools.
- Experience with React / frontend frameworks or low-code platforms.
- Familiarity with AI/ML concepts or GenAI tools.
- Prior internships in SaaS, enterprise tech, or consulting environments.
- Experience in Frameworks: Laravel/YII 2.0/CakePHP 3.0/Codeignitor, CMS: Wordpress/PrestaShop/Opencart
- Must have good analytical and problem solving skills.
- Good Knowledge of OOPS, PHP, MVC frameworks, JavaScript frameworks - AngularJS/Node.js, GIT, MySql, CSS, AJAX, HTML5.
- Works as a Project Manager and reporting directly to CTO.
- Write error free code and follow coding standards. Able to perform Code Review job.
- Work closely with QA person to assist in testing process.
- Perform R&D tasks if assigned and communicate with Designer and UI team.
- Build reusable code and libraries for future use.
- Taking leadership responsibilities and handle team well.
- Manage daily/weekly scrums.
- Strong Communication Skills.






