Customer Success Manager

Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.

Job Responsibilities

• Liaise with business users across locations to understand/ document business requirements, detail the use cases & propose solution options for automation

• Guide and Implement Best practices for Microsoft Power Platform

• Analysis and Design of Power Platform based apps.

• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits

• Ability to wear multiple hats including but not limited to Business Analyst, Developer, Project Manager, Tester & Business User

• Monitors and measures the effectiveness of digital robots and creates reports on impact of the robotic solution.

• Conduct training / Hackathons from an Enablement perspective. Required Skills

• 4+ years of experience with Microsoft Power Platform.

• Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

• Expertise in User permissions configuration.

• Bachelor's in computer science or related field.

• IT experience with n-tier, database, and client server design/development

• Architecting and designing business applications using Power Apps, Power Automate, Power BI.

• Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

• Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills:

• Well versed with SDLC, Agile, CD&CI methodologies.

• Knowledge and expertise on Plugins

• Hands-on Java experience is an asset.

• Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.

• Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)

• Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.

• Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

You will be working hands-on on a complex and compound product that has the potential to be used by millions of sales and marketing people around the world. Your contribution to delivering an excellent product platform that:

• enables quick iteration
• supports product customization
• and handles scale

What do we expect you to have?

• 2+ years of experience in backend engineering
• An intent to learn and an urge to build a product by learning different technologies
• Interest in writing complex, scalable, and maintainable backend applications
• Tech stack requirements:

Must haves

• Experience in building application server in Java (Spring / Spring boot) / NodeJS / Golang / Python
• Experience in using SQL databases and designing schemas based on application need
• Experience with container services and runtimes (docker / docker-compose / k8s)
• Experience with cloud paas (AWS / GCP / Azure cloud)
• Experience and familiarity with microservices’ concepts
• Experience with bash scripting

Good to have (Preferred)

• Preferred experience with org wide message queue (rabbitmq / aws sqs)
• Preferred experience with task orchestration services (apache airflow / aws step function)
• Preferred experience with infra as code (or system configuration) tools (terraform / chef / ansible)
• Preferred experience with build essential tools (make / makefile)
• Preferred experience with monitoring and tracing systems for performance / system / application monitoring (grafana + loki + prometheus / aws cloudwatch)

What will you learn?

• Building highly available, complex, compound, performant systems of microservices platform that acts as an API layer
• Industry-standard state-of-the-art tools + methodologies + frameworks + infra for building a product.
• Fable is not a trivial CRUD app. It requires a lot of consideration and care for building the API layer as the product is highly customizable per user.
• How different functions (sales, marketing, product, engineering) in a high-velocity product company work in synergy to deliver an iterative product in real life.

Who would you be working with?

• You would be directly working with the co-founder & CTO who has built multiple companies before and has built large teams in large-scale companies like ThoughtSpot, Unacademy, etc.

Position details

• Fully remote.
• 5 days/week (all public and government holidays will be non-working days).
• No specific work hours (we will sync over zoom over the course of the day).

Company Name

: JNJ TECHNOLOGIES & SERVICES LLP

Job Timing

: 10.00 AM – 7.00 PM

Working Days

: Monday to Saturday

Location 

: Remote

Qualification

: Graduate/Diploma

Requirement

: Laptop & Wi-Fi

Position 

: Full time

About the role:

You will own a functional area - from product conception to its delivery to customers. You are expected to design and code independently in multiple tech components related to your functional area. You must also develop a deep understanding of non-functional requirements, such as reliability and availability, scale, horizontal scalability, etc. over time to make tech stack decisions accordingly. You are expected to actively mentor junior engineers. You own

the codebase quality.

We are looking for seasoned engineers who are quality-conscious, product thinkers, business cognizant and smart. Engineers get to significantly amplify the impact of their work or creations with scale. The scale also demands that engineers to produce super-efficient solutions.

What you’ll do

• Strong experience with Java 8, Spring and Spring Boot, Spring MVC, Spring Data,
• Working experience in Microservices
• Version Control: Git
• Strong understanding of functional/reactive programming, OOP, design
• Experience with Docker and Kubernetes.
• SDLC: Working experience in Agile methodology
• Strong interpersonal skills and time management skills

What you’ll need

• B.Tech or M.Tech equivalent with at least 3 years of experience
• Deep expertise in at least one programming language & tech stack.
• Strong object-oriented design skills, ability to apply design patterns, and an uncanny ability to design intuitive module and class-level interfaces
• Experience in building data-driven web application design and development is a plus
• Good understanding of multiple tech solutions and ability to pick the correct one for the given situation
• Prior work experience in an agile environment or continuous integration and continuous delivery (CI or CD)
• Ability and experience in designing high-level software designs of the scalable system, taking NFR (non-functional requirement) into consideration

Position Overview:

 As a Field Sales Executive in the Fintech Industry specializing in Payment Gateways, you will be responsible for driving the sales and business development efforts within the Business, Merchant, and Enterprise (BME) segment. You will play a critical role in expanding the market presence of our payment gateway solutions, building and maintaining relationships with clients, and achieving revenue targets.

·      Identify and prospect potential clients within the fintech industry, including startups, established companies, and financial institutions, to promote and sell our payment gateway solutions.

·      Develop and maintain strong relationships with key decision-makers, stakeholders, and partners to ensure a deep understanding of client needs and effectively position our payment gateway offerings.

·      Understand the unique requirements of each client and tailor payment gateway solutions to address their specific needs, showcasing the value and benefits of our services.

·      Maintain a deep understanding of our payment gateway products, features, and industry trends to effectively communicate their advantages to clients.

·      Meet and exceed individual and team sales targets, contributing to the overall revenue goals of the department.

·      Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential areas for business growth and maintain a competitive edge

·      Work closely with cross-functional teams including marketing, product development, and customer support to ensure seamless customer onboarding and exceptional post-sales support.

·      Effectively manage and update sales pipelines, activities, and progress using CRM tools.

·      Provide regular sales reports, forecasts, and insights to management, highlighting achievements and potential areas for improvement

·      Proactively seek opportunities for professional growth, staying current with industry advancements and sales techniques.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent work experience).
• Proven track record of successful sales in the fintech, payment gateway, or related industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand complex technical concepts and effectively translate them to non-technical clients.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Familiarity with CRM software and sales tools.
• Willingness to travel for client meetings and industry events as required.

• 5 years experience with the Django framework
• Experience with building APIs (REST or GraphQL) 
• Strong Troubleshooting and debugging skills
• React.js knowledge would be an added bonus 
• Understanding on how to use a database like Postgres (prefered choice), SQLite, MongoDB, MySQL.
• Sound knowledge of object-oriented design and analysis.
• A strong passion for writing simple, clean and efficient code.
• Proficient understanding of code versioning tools Git.

Experience:

• Min 5 year experience
• Startup experience is a must. 

Location:

• Remote developer

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Location      : Baner, Pune

Notice period : Immediate to 30 Days

• Proven software development experience
• Proven working experience in iOS development
• A deep familiarity with Objective-C and Swift
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Have published at least one app in the Store
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Knowledge of JNI, security algorithms
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces
• Knowledge of the open-source iOS ecosystem and the libraries available for common tasks
• Proficient understanding of code versioning tools such as Git, SVN
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Solid understanding of the mobile development life cycle
• Good to have: Experience in working on cross platform UI framework such as React Native or Cordova.