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Trendlink Digital
Trendlink Digital cover picture
Founded :
2020
Type :
Products & Services
Size :
100-1000
Stage :
Bootstrapped

About

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Company social profiles

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Jobs at Trendlink Digital

Trendlink Digital
at Trendlink Digital
Pradeep Subedi
Posted by Pradeep Subedi
Remote only
1 - 2 yrs
₹3.6L - ₹6L / yr
Active learning
Sales presentations
Effective communication

About the Role


We are seeking a motivated and customer-focused Account Success Manager to join our remote team in India. This role professional will be responsible for managing client/partner accounts, ensuring their satisfaction, and driving revenue through upselling, cross-selling, and renewals. You will be responsible for onboarding clients/partners, managing relationships, monitoring usage, and delivering value that aligns with the client’s/partner’s goals. You will act as a trusted advisor and growth partner to your assigned accounts.


Key Responsibilities

  1. Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.
  2. Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.
  3. Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.
  4. Performance Monitoring: Track client performance, usage metrics, and deliver insights to help them maximize value.
  5. Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.
  6. Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.
  7. Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.

 Qualifications and Skills

  • Bachelor’s degree in Business, Marketing, or a related field
  • 1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry
  • Proven ability to meet or exceed sales targets while maintaining strong client relationships
  • Excellent communication (English – verbal & written), negotiation, and interpersonal skills
  • Tech-savvy with experience using CRM or account management tools along with productivity apps.
  • Self-driven, organized, and comfortable working remotely with minimal supervision.
  • Problem-solving mindset with a customer-first attitude
  • Ability to manage multiple clients and priorities effectively

Preferred Skills

  • Experience working with international clients or managing remote client relationships.
  • Familiarity with contract renewals, pricing models, or basic account financials
  • Exposure to digital services, SaaS platforms
  • Fluency in speaking Hindi or other regional languages of India.

What We Offer

  • Flexible remote work setup
  • Competitive salary and performance-based incentives
  • Opportunity to work with a dynamic, growth-focused team
  • Learning and development opportunities


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