Trendlink Digital

Overview:

We are seeking dedicated academic writers & researchers to join our remote writing team. The ideal candidate will have at least 1 year of experience in academic or formal writing; however, motivated freshers with strong writing skills and attention to detail are also encouraged to apply.

This role requires the ability to produce well-researched, clearly structured, and original academic content. Writers should be capable of using AI-powered tools to support research, generate initial drafts, and improve workflow while always optimizing outputs for accuracy, critical thinking, and coherence.

Key Responsibilities:

• Conduct independent research using credible and up-to-date academic sources (preferably from 2020–2025)
• Write high-quality academic content with proper structure, formal tone, and logical flow
• Optimise AI-generated outputs for accuracy, critical analysis, and coherence, ensuring all content meets human-quality academic standards
• Use AI tools responsibly to enhance productivity and support, not replace, the writing process
• Apply appropriate referencing styles (Harvard, APA, MLA, etc.) with consistency
• Revise and improve content based on feedback and project-specific instructions
• Handle multiple academic writing projects while meeting strict deadlines
• Ensure originality and academic integrity in all submitted work

Required Skills and Qualifications:

• Excellent written English with strong grammar, clarity, and structure
• At least 1 year of experience in academic writing or content creation (Freshers with demonstrable writing skills are welcome to apply)
• Strong research skills and the ability to present complex ideas in a clear, organised format
• Proficiency in Microsoft Word and document formatting
• Familiarity with referencing and citation systems used in academic work
• Ability to use AI-powered tools (e.g., ChatGPT, Grammarly, Quillbot) to improve research efficiency and writing quality
• Strong attention to detail, critical thinking, and time management
• Understanding of plagiarism, originality checks (e.g., Turnitin), and ethical writing practices

Preferred Experience:

• Prior work on essays, reports, literature reviews, dissertations, or formal academic assignments
• Exposure to academic disciplines like management, healthcare, education, engineering, or social sciences
• Awareness of AI-detection tools and academic integrity requirements

About the Role

We are seeking a motivated and customer-focused Account Success Manager to join our remote team in India. This role professional will be responsible for managing client/partner accounts, ensuring their satisfaction, and driving revenue through upselling, cross-selling, and renewals. You will be responsible for onboarding clients/partners, managing relationships, monitoring usage, and delivering value that aligns with the client’s/partner’s goals. You will act as a trusted advisor and growth partner to your assigned accounts.

Key Responsibilities

1. Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.
2. Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.
3. Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.
4. Performance Monitoring: Track client performance, usage metrics, and deliver insights to help them maximize value.
5. Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.
6. Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.
7. Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.

 Qualifications and Skills

• Bachelor’s degree in Business, Marketing, or a related field
• 1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry
• Proven ability to meet or exceed sales targets while maintaining strong client relationships
• Excellent communication (English – verbal & written), negotiation, and interpersonal skills
• Tech-savvy with experience using CRM or account management tools along with productivity apps.
• Self-driven, organized, and comfortable working remotely with minimal supervision.
• Problem-solving mindset with a customer-first attitude
• Ability to manage multiple clients and priorities effectively

Preferred Skills

• Experience working with international clients or managing remote client relationships.
• Familiarity with contract renewals, pricing models, or basic account financials
• Exposure to digital services, SaaS platforms
• Fluency in speaking Hindi or other regional languages of India.

What We Offer

• Flexible remote work setup
• Competitive salary and performance-based incentives
• Opportunity to work with a dynamic, growth-focused team
• Learning and development opportunities