AI Success & Solutions (Lead / Manager / Director)

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Key Responsibilities:

• Experience in Real Estate Background, Commercial leasing, IPC(International Property Consultant)
•  Develop and execute sales and marketing strategies to drive business growth.
•  Lead and mentor the sales and marketing teams to meet company goals.
• Analyze market trends and competitors to identify new business opportunities.
•  Build and maintain relationships with clients, stakeholders, and investors.
• Oversee digital marketing campaigns and brand development.
•  Provide regular performance reports and sales forecasts to senior management.

Requirement:

• Must have experience in Real Estate, Commercial leasing or IPC.
• MBA in Marketing or related field.
• 15+ years of experience in sales and marketing, with at least 8-10 years in leadership roles in real estate.
•  Strong leadership, communication, and strategic thinking skills.
• In-depth knowledge of the real estate industry and marketing trends

React.JS JD:

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

React.js Developer Responsibilities:

Meeting with the development team to discuss user interface ideas and applications.

Reviewing application requirements and interface designs.

Identifying web-based user interactions.

Developing and implementing highly responsive user interface components using react concepts.

Writing application interface codes using JavaScript following react.js workflows.

Troubleshooting interface software and debugging application codes.

Developing and implementing front-end architecture to support user interface concepts.

Monitoring and improving front-end performance.

Documenting application changes and developing updates.

React.js Developer Requirements:

Bachelor’s degree in computer science, information technology, or a similar field.

Previous experience working as a react.js developer.

In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

Experience with user interface design.

Knowledge of performance testing frameworks including Mocha and Jest.

Experience with browser-based debugging and performance testing software.

Excellent troubleshooting skills.

Good project management skills.

We are looking for an efficient Business Development Executive candidate who can immediately join us and has prior experience and knowledge only in the software/IT industry, handling software products(web applications, mobile applications) along with client handling. As a BDE you are expected to contribute to the successful completion of a client's journey from pitching to converting to a prospective client for the organization.

PROCESS RESPONSIBILITIES

1. Cold Emailing.
2. Communicating to different clients to know their requirements.
3. Follow-ups with valuable leads and converting them into clients.
4. Collaborating with sales manager to improve sales.
5. Identifying the effective market to improve the client base,
6. Bringing in new ideas and processes to help in achieving overall business.

EXPECTED TO BRING IN

1. Having 1-2 yrs of relevant experience.
2. Good communication skills both verbal and written are a must.
3. Completed UG or PG degree in sales or marketing or business administration.
4. Prior experience only in the software industry.
5. Knowledge of CRM tools would be an advantage.

Company Overview:

We are a dynamic and rapidly growing organisation focused on revolutionizing the financial industry. Our innovative solutions combine cutting-edge technology with a customer-centric approach, providing businesses with streamlined financial services. As a Product Manager, you will have the unique opportunity to contribute to our growth, shape our product strategy, and make a significant impact in a fast-paced and highly collaborative environment.

Responsibilities:

• Lead the end-to-end product development lifecycle, including gathering and documenting product requirements, creating wireframes/prototypes, and collaborating with engineering and design teams.
• Work closely with development teams to ensure timely and high-quality delivery of product features and enhancements.
• Conduct user acceptance testing and gather feedback to iterate and improve product features.
• Monitor key product metrics, analyze data, and derive actionable insights to drive continuous improvement.
• Collaborate with engineering, design, marketing, and sales teams to ensure seamless coordination and alignment throughout the product lifecycle.
• Collaborate with executive leadership to align product strategy with overall business objectives.

Qualifications:

• Bachelor's degree in engineering, or a related field.
• Excellent analytical, problem-solving, and strategic thinking skills.
• Strong communication and presentation abilities, with the ability to effectively articulate complex ideas to both technical and non-technical stakeholders.
• Ability to thrive in a fast-paced startup environment with a proactive and entrepreneurial mindset.

Vah Vah! is an ed-tech company that offers online makeup courses in micro-batches to students across India to learn from the leading teachers in top cities. We provide holistic education with lots of practical training that makes our students job-ready with not just the base skills but also the soft skills for great customer service. Our teachers have more than 15+ years of experience in training makeup and have certified more than 1000+ students. Vah Vah! is founded by executives with extensive experience running consumer business and mobile games at scale (over 100 million players) at Zynga. Vah Vah! is backed by a leading investment firm.

Website Link: https://vahvah.com/

The Mission

Vah Vah teaches professional makeup to budding makeup artists and influencers through live online classes. We have students from Srinagar, all the way to the Andamans. And experienced teachers who have worked in Bridal Makeup, Ramp Shoots, Film and more. We empower our students to join the workforce as fully trained makeup artists. This is the future of vocational education, and you can help build it.

Our Culture

• Amazing workplace and colleagues to work with
• We have the right mixture of creativity, analytics and hustle to move fast in the right direction.
• You will work with colleagues who don’t take themselves too seriously but move mountains.
• See yourself evolving every month with new problems to solve and new skill to master.
• Work with the smartest engineers so you can learn from them.
• Competitive salary at par with the best in the industry
• Great stock options so you can benefit from the company's growth.
• Immense exposure to new technologies

Responsibilities:

• Complete ownership of building and maintaining mobile APP.
• Deliver across the entire app life cycle design, build, deploy, test, release to app stores and support.
• Should be comfortable working on Android (Kotlin/Java) OR iOS(swift) platform.
• Should be comfortable in building a great consumer user interface.

Requirements:

• Overall experience of 2-4 years in native Android or iOS Platform
• Android Developer OR iOS developer with 2+ years of experience
• Experience in Android (Android Studio, Java, Kotlin) OR iOS development (Xcode, Swift)
• Basic understanding of Backend services, API implementation and database systems.
• We encourage all our devs to have base level of knowledge on DevOps, Source Control, CI/CD systems, Cloud Services such as AWS, Firebase, GCP
• Ability to implement designs and functionality provided by UI/UX teams
• Understanding of production deployment of the app in Play Store/App Store

• Android Studio, Java, Kotlin OR Xcode, Swift, Objective-C
• Familiarity with Analytics integrations
• Conversant with Github, CI/CD pipeline

What you get:

• Amazing workplace and colleagues to work with
• Work with the smartest engineers so you can learn from them.
• Competitive salary at par with the best in the industry
• Immense exposure to new technologies

JOB DESCRIPTION -

● Writing tested, idiomatic, and documented TypeScript, JQuery, HTML5,

CSS

● Proven experience working with Angular 2+ versions and good to have

experience on angular material

● Strong understanding of front-end WEB technologies

● Familiarity with design concepts and constraints on web

● Able to write Unit-test code for robustness

● Proficient in Problem Solving

● Hands on experience in Responsive Web Development

● Hands on experience in developing dynamic web applications based on

REST APIs

● Good to have hands on experience on Agile methodology

Company profile

We are the pioneering player in the FinTech industry in India in the institutional credit space. We have created a one of a kind online marketplace for institutional credit ‘CredAvenue’, bringing together issuers and lenders, while also participating in the marketplace through their own balance sheet. Within a short span of two years, CredAvenue has gained immense traction and boasts of multiple clients across sectors, 120+ investors across multiple segments and a high volume of credit deal closures. To read about the latest numbers we have clocked, please visit http://www.credavenue.com">www.credavenue.com.

We are backed by two of the leading global Private Equity firms and have also been successful in attracting high quality talent from some of the leading companies and universities globally. With the fundamentals in place, we are now gearing up for our next phase of high growth, and we are further building up our team to take the company to the next level.

Primary Responsibilities

• Responsible for full software life-cycle, system design and development of front-end & back-end systems
• Writing high-quality code, participating in code reviews, designing/architecting systems of varying complexity and scope
• Identify libraries and technologies worth experimentation
• Build innovative solutions from scratch and liaise with architects and engineers to build solutions
• Mentoring other team members

Required Skill

•  Degree in Computer Science or relevant experience
•  2-7 years of relevant hands-on software engineering experience doing software design and development
•  Proven experience of working on back-end web frameworks like RoR (preferable) or Python/Django or Node.js
•  Good command over at least one JavaScript frameworks like React.js, Vue.js or Angular
•  Excellent understanding of relational database structures, having knowledge of unstructured databases (NoSQL) will be an  added advantage
•  Expertise in object-oriented design, unit testing, integration testing, data structures, algorithms, scalable APIs, etc.
•  Knowledge of working on cloud technologies and exposure of AWS services (EC2, RDS, S3, etc)
•  Work in a fast-paced environment and make pragmatic engineering decisions in a short amount of time
•  Experience with Agile Development and Scrum methodologies.

Work Environment Details

• An opportunity to play a formative role in an ambitious financial services marketplace spanning investment banking, debt capital markets, institutional finance, retail lending and asset management
• A journey that will challenge and reward you in a manner few others will

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.