
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Who You Are
The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications
What You’ll Do:
- Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
- Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
- Help to develop a proactive approach to customer success by defining customer churn risk criteria
- Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
- Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
- Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
- Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
- Devise a customer contact methodology to monitor and improve renewal/retention rates
- Can include managing or engagement with enterprise accounts
- Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
- Coach team on customer success best practices and training
- Provide continuous knowledge growth opportunities for Highlevel features and products
- Collaborate with cross-functional teams to ensure visibility and alignment
- Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
- Facilitate proper delegation to team members in the proper roles.
- Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
- Build out a road map for successful implementations and ongoing support of this process and product engagement for team
- Serve as an escalation point for critical recruiting issue resolution
- Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
- Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
- Continued optimization of current process and future ideals
What You’ll Bring
- Bachelor’s degree or equivalent experience
- 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
- 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
- Bachelor’s degree or equivalent experience
- 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
- 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
- Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
- Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
- Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
- Strong analytical, process-building, and program management skills (KPI and SOP ownership).
- Demonstrated data driven approach to problem solving.
- Track record of coaching, mentoring, and empowering high-performance teams
- Excellent communication, collaboration, presentation and time-management skills
- Proactive and inquisitive; not hesitant to seek clarification.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

About HighLevel Inc.
About
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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As a Product Designer (Growth), you'll be the design force behind our growth initiatives—obsessing over conversion funnels, user onboarding, engagement mechanics, and monetization touchpoints. You'll combine deep UX expertise with growth hacking mindset, leveraging data and experimentation to design experiences that drive measurable business impact. We're looking for a metrics-driven, hypothesis-oriented designer who thrives on turning insights into scalable growth levers.
WHAT YOU'LL DO?
- Drive growth-focused design initiatives across acquisition, activation, retention, and revenue optimization
- Design and optimize conversion funnels from first touch to long-term engagement, focusing on key growth metrics (CAC, LTV, retention rates, conversion rates)
- Lead experimentation through design—create A/B tests, landing page variants, onboarding flows, and feature experiments that drive statistically significant improvements
- Own critical growth touchpoints including signup flows, profile completion, subscription conversions, re-engagement campaigns, and referral mechanisms
- Translate growth insights into design solutions—turn user behavior data, cohort analyses, and business requirements into high-impact user experiences
- Design scalable growth systems—create templates, frameworks, and design patterns that enable rapid testing and iteration across growth initiatives
- Collaborate with Growth PMs, Data Analysts, and Engineers to identify growth opportunities, prioritize experiments, and measure design impact on key business metrics
- Optimize post-launch performance through continuous testing, user feedback integration, and data-driven design iterations
- Establish growth design culture by championing experimentation, sharing learnings, and mentoring team members on growth-focused design thinking
GROWTH-SPECIFIC FOCUS AREAS:
- User acquisition and conversion optimization
- Onboarding and activation experience design
- Subscription and monetization flow optimization
- Retention and re-engagement campaign design
- Referral and viral growth mechanism design
- Personalization and recommendation interface design
IDEAL CANDIDATE:
- Masters/Bachelor's from premier institutions (IIT, BITS, NID)
- 3-7 years of full-stack product design experience with proven growth impact
- Strong portfolio demonstrating conversion optimization and growth-focused design solutions
- Experience with growth experimentation, A/B testing, and data-informed design decisions
- Proficiency in Figma, prototyping tools, analytics platforms, and growth measurement tools
- Understanding of subscription business models, pricing psychology, and monetization strategies
- Experience designing for both web and mobile platforms at scale
- Strong analytical mindset with ability to translate business metrics into design solutions
- Knowledge of user acquisition channels and performance marketing touchpoints
BONUS TRAITS:
- Experience in subscription-based or marketplace products
- Background in conversion rate optimization (CRO)
- Understanding of international market expansion and localization
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Digital Marketing Specialist with Expertise in Google Analytics and Targeted Email Campaigns
Job Type: Full Time
Location: Indore
Position Overview:
We are seeking a highly motivated and detail-oriented Digital Marketing Specialist to join our team. The ideal candidate will have expertise in using Google Analytics, email marketing tools, and analytics platforms to design and execute targeted email campaigns. This role involves leveraging data-driven insights to optimize marketing strategies, improve customer engagement, and increase ROI.
Key Responsibilities:
Google Analytics Management:
Set up, manage, and analyze Google Analytics accounts to track website traffic, user behavior, and campaign performance.
Generate insightful reports to support data-driven decision-making for marketing strategies.
Identify trends and opportunities through data analysis to improve website conversions and user engagement.
Email Marketing Campaigns:
Create, execute, and optimize targeted email marketing campaigns tailored to customer segments and business goals.
Use analytics tools to track email campaign performance, such as open rates, click-through rates, and conversions.
Develop and maintain customer lists, ensuring proper segmentation for personalized outreach.
Analytics Tools & Platforms:
Utilize advanced analytics tools (e.g., Google Tag Manager, HubSpot, Adobe Analytics) to measure campaign effectiveness.
Conduct A/B testing and multivariate testing to refine marketing strategies.
Provide actionable insights for customer behavior, preferences, and lifecycle.
Strategy & Optimization:
Collaborate with the marketing team to define digital marketing strategies that align with business objectives.
Monitor key performance indicators (KPIs) and adjust tactics to achieve optimal campaign performance.
Stay updated with the latest trends in digital marketing, analytics tools, and email marketing best practices.
Collaboration:
Work closely with the content, design, and sales teams to create cohesive and effective campaigns.
Ensure seamless integration of marketing campaigns across channels, including social media and paid advertising.
Qualifications/Requirements:
Bachelor’s degree in Marketing, Business, Analytics, or a related field.
Experience:
Proven experience (2+ years) in digital marketing with a focus on analytics and email campaigns.
Hands-on experience with Google Analytics, Google Tag Manager, and email marketing tools (e.g., Mailchimp, Klaviyo, or similar).
Proficiency in using CRM tools and platforms like Salesforce or HubSpot is a plus.Skills:
• Skills:
• Strong analytical skills with the ability to interpret complex data and deliver actionable insights.
• Excellent understanding of customer segmentation and targeting strategies.
• Familiarity with A/B testing and optimization techniques.
• Exceptional written and verbal communication skills.
• Preferred Skills:
• Certifications in Google Analytics or related analytics platforms.
• Knowledge of SEO and paid advertising platforms (e.g., Google Ads, Facebook Ads).
• Experience with data visualization tools like Tableau or Power BI.
• Why Join Us?
• Opportunity to work in a fast-paced, data-driven environment.
• Access to the latest marketing tools and platforms.
• Collaborate with a passionate and creative team.
Job Title: Pre-Sales Engineer
Location: Navi Mumbai, Vashi
Department: BMS (Building Management System)
Reports To: Regional Sales Manager
Job Summary:
We are seeking a dynamic and technically proficient Pre-Sales Engineer to join our team. In this role, the individual will be responsible for providing technical expertise and support to our sales teams, ensuring that customers receive accurate, tailored solutions that meet their needs. The individual will collaborate with internal and external stakeholders to drive sales growth, manage quotations, and ensure smooth execution of customer orders. The ideal candidate will have a strong technical background, sales aptitude, and excellent interpersonal skills.
Key Responsibilities:
Technical Expertise: Leverage technical knowledge to support sales teams and provide accurate, technical solutions to meet customer needs.
Commercial Awareness: Apply commercial understanding to enhance the precision of deals and customer proposals.
Customer Solutions: Understand customer requirements and present customised technical solutions that align with their business goals.
Collaboration: Work closely with sales teams to build strong customer relationships and drive revenue growth.
Communication: Exhibit excellent communication skills, creating compelling sales presentations and effectively collaborating with customers, vendors, and internal teams.
Solution Development: Develop solution architecture, detailed equipment lists, and presentation materials to meet customer requirements.
Customer Support: Assist customers with technical issues related to equipment setup and resolve any post-sales concerns.
Negotiation: Facilitate negotiations with potential customers, aligning technical and commercial aspects for successful deals.
Quotation Management: Prepare accurate quotations based on customer requirements and ensure timely delivery through Regional Sales Managers.
Vendor Coordination: Negotiate with vendors to secure backup quotes and select appropriate vendors based on technical product needs.
Performance Tracking: Track issued quotations to monitor win rates, processing time, and the proportion of clean orders received.
Internal Support and Coordination: Provide technical sizing, product selection, and support to Regional Sales Managers, ensuring timely and accurate quotations.
Sales Support: Assist Regional Sales Managers and Dealers in technical discussions with customers to facilitate deal closure.
Order Processing: Review purchase orders, ensure compliance with submitted offers, and coordinate with customers for amendments when necessary.
Execution Handover: Once orders are finalized, pass on clean orders along with all required documentation to the Sales Operations Manager (SOM) for execution.
Team Collaboration: Partner with the Regional Sales Manager to meet and exceed assigned regional sales targets.
Qualifications and Skills Required:
Strong technical skills and comfort in leading technical discussions.
Sales aptitude with a keen interest in interacting with customers.
Proactive approach with a strong customer focus and problem-solving skills.
Ability to quickly learn and adapt to new products and technologies.
Excellent interpersonal and teamwork abilities.
Knowledge of the PLC/Controller BMS industry preferred, though experience in HVAC is also acceptable.
Familiarity with commercial terms and conditions and their application in sales processes.
Proficiency in MS Office tools, including Word, Excel, PowerPoint, and Project.
Preferred Qualifications and Experience:
Engineering Degree (Electrical, Electronics, Mechanical)
Strong communication and presentation skills.
Familiarity with basic PLC and DDC design and software applications.
Experience: 3-5 years of relevant in BMS or HVAC/ELV industry
This role offers the opportunity to be part of a team that drives innovation and customer
satisfaction. We are looking for highly motivated individual with a passion for both technical
and sales functions.
EKO STAY is a leader in professionally managed vacation homes, offering curated homestay experiences across India. Founded in 2018 by experts in hospitality, the company operates over 150 thoughtfully designed villas across 12 cities. Known for its focus on innovation, customer satisfaction, and sustainable growth, EKO STAY sets benchmarks in alternative accommodations. Guests enjoy a blend of comfort, convenience, and unforgettable experiences with every stay.
Key Responsibilities:
* Analyze financial data and monitor company expenses.
* Identify where major expenses are occurring and suggest cost-control measures.
* Prepare daily, weekly, and monthly financial reports.
* Manage and maintain large datasets accurately.
* Perform variance analysis and highlight unusual spending patterns.
* Reconcile accounts, invoices, and payment records.
* Support budgeting and forecasting activities.
* Track operational costs and prepare expense breakdown reports.
* Maintain financial documentation and ensure compliance.
* Assist management in making data-driven financial decisions.
Preferred Qualifications
* Bachelor’s degree in Commerce, Finance, Accounting, or related field.
* 1–3 years of experience in Accounts / Finance / Data Analysis.
* Knowledge of accounting software (Tally, Zoho)
Job Title: Motion Graphics Designer & Video Editor Experience Required: 3–4 years
Location: Marol, Andheri East, Mumbai
Employment Type: Full-time
About Us: We’re a fast-growing branding and marketing agency that works with emerging businesses and established brands alike. Our work goes beyond ads - we shape identities, build recall, and create campaigns that are as strategic as they are creative.
About the Role: We’re looking for a passionate and creatively driven Motion Graphics Designer & Video Editor with minimum 3-4 years of hands-on experience in crafting compelling visual stories. You’ll be working closely with our content and design teams to produce thumb-stopping reels, short-form videos, animations, and social media content that aligns with the client's brand tone and narrative.
Key Responsibilities:
● Edit high-quality, engaging short-form videos and reels tailored for Instagram, YouTube Shorts, LinkedIn, and other platforms.
● Design motion graphics and visual elements for branded content, explainers, promos, and digital campaigns.
● Translate creative briefs into visually appealing videos with a strong grasp of storytelling, pacing, and transitions.
● Collaborate with copywriters, designers, and marketers to bring content ideas to life.
● Stay updated with video trends, motion graphics styles, and social media formats to maintain fresh, on-trend output.
● Manage multiple projects simultaneously while maintaining high standards of quality and creativity.
● Organise and maintain a streamlined post-production workflow, including file management and backups.
Skills & Expertise: ● Proficient in Adobe After Effects, Adobe Premiere Pro, and other Adobe Creative Cloud tools.
● Familiarity with tools like Photoshop, Illustrator, and Media Encoder.
● Strong understanding of aspect ratios, formats, and best practices across platforms (Instagram Reels, YouTube Shorts, LinkedIn, etc.)
● A good sense of rhythm, timing, and motion to enhance storytelling.
● Basic knowledge of sound design and colour grading.
● Ability to work with pre-shot footage as well as conceptualise from scratch.
● Experience with 2D animation, kinetic typography, or infographics is a bonus.
What We’re Looking For:
● 3–4 years of relevant experience in video editing and motion graphics in a digital or agency setting.
● A strong portfolio/reel showcasing your editing and motion graphics skills.
● Team player with the ability to work under deadlines and take feedback constructively.
● Creative thinker with a sharp eye for detail and a passion for storytelling through visuals.
Selection Process: Technical Test + Personal Interview
Working Hrs.: 10.00 a.m. to 7.00 p.m. [Monday - Friday and Alternate Saturdays]
If anyone interested then apply through link:- https://tiny.cc/NGtalent
Position: Project Manager – Commercial Interior Fit-Out
Location: Bangalore & Delhi NCR
Industry: Interior Design / Modular Interiors / Glass & Partition Systems
Role Overview
We are looking for an experienced Project Manager to lead commercial interior fit-out projects involving glass partitions, storefronts, modular installations, and digital door locks. The ideal candidate should have a background in construction/interior project management and strong on-site execution capabilities.
Key Responsibilities
- Plan and manage commercial interior fit-out projects from start to finish
- Supervise on-site execution including installation of glass partitions, modular units, and storefronts
- Coordinate with architects, vendors, subcontractors, and internal teams
- Review architectural drawings and ensure compliance with building codes and safety standards
- Manage project timelines, materials, budget, and manpower
- Prepare progress reports and ensure quality and client satisfaction
Required Skills & Experience
- Minimum 3 years of experience in commercial interiors / construction projects
- Experience in glass partitions, modular furniture, or storefront systems preferred
- Ability to read and interpret architectural/structural drawings
- Strong knowledge of construction materials, tools, and safety regulations
- Proven team management and vendor coordination skills
- Proficient in MS Office, AutoCAD, and basic project management tools
Qualifications
- B.Tech / Diploma in Civil, Mechanical, or related field
- Willing to travel to sites as needed
Primary roles and responsibilities -
- Manage multiple interconnected projects, ensuring program goals are reached
- Develop and manage scope of the projects, deadlines and activities for projects and be accountable for delivering against established business goals/objectives
- Strategize and implement key program initiatives that adhere to organizational objectives
- Identify key resource requirements from cross-functional teams and external vendors
- Assume responsibility for the program’s people and vendors
- Build and execute projects that cut across various aspects of Business
- Work cross functionally to help influence change in getting ideas executed
- Build and lead communication plan and develop a reinforcement strategy across the organization
- Manage all aspects of the implementation including the human and cultural elements, and reinforcing collaboration
- Lead and direct different cross-functional programs and projects of varied sizes and types
- Measure project performance using appropriate systems, tools and techniques-
- Create and maintain comprehensive project documentation-
- Help people to design and model solutions for innovation .
- Coordinate all cross-functional activities, collaborate with leaders in varied areas on planning and execution
- Provide the skill and structure required to identify problems and improvement opportunities
Traits that we are looking for -
- Experienced with MS office - Excel, Word and PPT
- Solid organizational skills including attention to detail and multi-tasking skills
- Should understand the product development process - to enable projects to be converted into Products
- Excellent client-facing and internal communication skills, written and verbal
Roles & responsibilities:-
Exposure to US/International Clients (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.
- Excellent written and verbal communication and presentation skills able to generate interest and engages the client during calls and emails.
- Manage projects, and establish productive, professional and profitable relationships with key personnel and clients in assigned projects.
- Coordinate with various departments within the organization, including support, service, and technology and manage resources, to ensure seamless functioning of the client accounts.
- Responsible for client receivables; planning and execution of monthly retention.
- Candidates with Project Management, Digital Marketing & Technical Skills are Preferred.
- Preferred Location Noida.
- Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
- Ability to maintain a positive, motivational, 'get things done attitude, especially when faced with difficult circumstances.
- Achieves strategic customer objectives and account plans defined by company management.
- Good relationship-building skills (internal, external, and cross-cultural).
- Sound computer skills, especially in the areas of MS Word, MS Excel and MS PowerPoint
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keeping the internal team updated.
- Maintain a consistent schedule of online meetings with the client to manage performance objectives, and customer- expectations and assess customer needs on an ongoing basis.
Create decoupled, interactive web UIs using JavaScript (Angular, jQuery)
Aid in the development and ongoing maintenance of our DevOps platform (Ansible)
Provide technical advice and recommendations for language and software choices.
Develop code that is cross-browser and cross-platform friendly
Collaborate wit…
The plan is to make new revolutionary fintech products.
Job Description
Here are some of the products that we plan to develop and iterate over the next 3 years -
1. Stock trading mobile and web app
2. Insurance mobile and web app
3. Mutual fund investment mobile and web app
4. GetLoan mobile and web app
5. AlgoTrading mobile and web interfaces
6. Development of in-house backoffice to smoothen the operations by automating manual processes – complete ERP solution
7. CRM = mobile and web app
As an Angular developer, you would be given web and mobile HTML layouts and backend APIs. You will be required to bind the APIs with the front-end layouts using Angular 7 or above frameworks.
You would also be a part of the product ideation and strategy along with the UX team.
Job Responsibilities
• Assess the technical feasibility of UI designs
• Use Angular 7 or above to bind APIs to front-end screens
• Build reusable code and libraries for future use
• Optimize application for maximum speed and scalability
Desired Candidate Profile
• Good understanding of single-page web applications and Javascript libraries and frameworks, such as Angular 7 and above and jQuery. Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of web markup, including HTML5, CSS3
• Good understanding of CSS pre-processing platforms, such as LESS and SASS
• Good understanding of responsive web development
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• A team player, who can also manage a team
Job Type: Full-time
Salary: ₹600,000.00 - ₹700,000.00 per year
Application Questions
You have requested that Indeed ask candidates the following questions:
- How many years of Angular 7 & More experience do you have?
- How many years of Angular development experience do you have?
- How many years of Front End Development experience do you have?
- What is the highest level of education you have completed?








