About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
Who You Are
The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications
What You’ll Do:
- Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
- Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
- Help to develop a proactive approach to customer success by defining customer churn risk criteria
- Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
- Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
- Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
- Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
- Devise a customer contact methodology to monitor and improve renewal/retention rates
- Can include managing or engagement with enterprise accounts
- Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
- Coach team on customer success best practices and training
- Provide continuous knowledge growth opportunities for Highlevel features and products
- Collaborate with cross-functional teams to ensure visibility and alignment
- Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
- Facilitate proper delegation to team members in the proper roles.
- Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
- Build out a road map for successful implementations and ongoing support of this process and product engagement for team
- Serve as an escalation point for critical recruiting issue resolution
- Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
- Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
- Continued optimization of current process and future ideals
What You’ll Bring
- Bachelor’s degree or equivalent experience
- 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
- 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
- Project management skills
- Leading a results driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
- Bachelor’s degree or equivalent experience
- 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
- 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
- Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
- Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
- Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
- Strong analytical, process-building, and program management skills (KPI and SOP ownership).
- Demonstrated data driven approach to problem solving.
- Track record of coaching, mentoring, and empowering high-performance teams
- Excellent communication, collaboration, presentation and time-management skills
- Proactive and inquisitive; not hesitant to seek clarification.
Equal Employment Opportunity Information
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
Shubham Vishwakarma
Full Stack Developer - Averlon
About HighLevel Inc.
About
About Us
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Company social profiles
Similar jobs
AR/VR Lead
Position: AR/VR Lead with Project Management Skills
Location: Full-Time, GGN
Experience: 3-5 years in AR/VR development and project management
Role Overview:
EaseMyTrip is seeking an experienced AR/VR Lead to spearhead its immersive technology initiatives for products like EasyVijay and EasyDarshan. The ideal candidate will combine technical expertise in AR/VR development with strong project management skills to lead a multidisciplinary team. This role is perfect for someone passionate about creating innovative experiences that blend technology with storytelling.
Responsibilities:
- Oversee the end-to-end development of AR/VR applications using Unity or Unreal Engine.
- Manage project timelines, allocate resources, and ensure deliverables are met on schedule.
- Collaborate with stakeholders to define project goals and align them with business objectives.
- Lead the integration of ARKit, ARCore, Oculus SDKs, or similar frameworks into immersive experiences.
- Guide 3D artists and developers in asset creation and application optimization.
- Stay updated on emerging trends in AR/VR technology to ensure innovation in projects like battlefield recreations and spiritual tourism simulations.
Requirements:
- 4+ years of hands-on experience in AR/VR development with Unity or Unreal Engine.
- Strong proficiency in programming languages.
- Proven experience managing teams or projects in the AR/VR domain.
- Excellent leadership, communication, and problem-solving skills.
Preferred Skills:
- Knowledge of Agile methodologies for project management.
- Experience integrating AI or machine learning into immersive applications.
Job Title: Architect / Architectural Designer
Location : Gandhinagar , Gujarat
Employment Type: Full-Time
Salary : 15,000 To 22,000 Per Month
Experience : 0-1 Years (Freshers with strong skills can also apply)
Key Responsibilities
* Develop architectural drawings, layouts, and 3D models using AutoCAD and SketchUp.
* Create high-quality 3D renders and visualizations using V-Ray.
* Assist in the preparation of design presentations, concepts, and working drawings.
* Coordinate with the design team, clients, and consultants to ensure project requirements are met.
* Ensure accuracy, detailing, and compliance with architectural standards.
* Support project execution from concept to final design.
Required Skills & Qualifications
* Bachelor’s Degree / Diploma in Architecture or Interior Design.
* Proficiency in AutoCAD, SketchUp, and V-Ray (knowledge of Photoshop, Lumion, or Revit will be an added advantage).
* Strong understanding of design principles, detailing, and visualization.
* Good communication and presentation skills.
* Ability to work independently as well as in a team environment.
- Writing, editing and proofreading website content.
- Write Articles, Blogs, Social media, forums and other SEO best practices.
- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.
- Understanding of Web publishing requirements.
- Experience in creating content for the web and growing a social audience.
- Editorial mindset with an ability to predict audience preferences.
- Expertise in social media platforms.
- Collaborate with multiple teams to develop compelling content plans.
- Ability to deliver high-quality documentation paying attention to details.
- Basic Knowledge of technical terminologies.
- Excellent communication skills in English both written and spoken.
Docker
Kubernetes
Amazon Web Services (AWS)As a DevOps Engineer with experience in Kubernetes, you will be responsible for leading and managing a team of DevOps engineers in the design, implementation, and maintenance of the organization's infrastructure. You will work closely with software developers, system administrators, and other IT professionals to ensure that the organization's systems are efficient, reliable, and scalable.
Specific responsibilities will include:
- Leading the team in the development and implementation of automation and continuous delivery pipelines using tools such as Jenkins, Terraform, and Ansible.
- Managing the organization's infrastructure using Kubernetes, including deployment, scaling, and monitoring of applications.
- Ensuring that the organization's systems are secure and compliant with industry standards.
- Collaborating with software developers to design and implement infrastructure as code.
- Providing mentorship and technical guidance to team members.
- Troubleshooting and resolving technical issues in collaboration with other IT professionals.
- Participating in the development and maintenance of the organization's disaster recovery and incident response plans.
To be successful in this role, you should have strong leadership skills and experience with a variety of DevOps and infrastructure tools and technologies. You should also have excellent communication and problem-solving skills, and be able to work effectively in a fast-paced, dynamic environment.
Flutter
GitWe're looking for full-stack Mobile App developers to build scalable mobile apps. Following are the essential requirements
Responsibilities :
- Developing new user-facing features using Flutter.
- Building reusable components and front-end libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize applications for maximum speed and scalability
Skills:
- Experience with Flutter and dart should have worked in at least one full app using flutter.
- Knowledge of StateManagement (Bloc or Provider)
- Familiarity with design systems
- Familiarity with RESTful APIs. (GET, POST, PUT, and DELETE)
- Proficient understanding of cross-platform compatibility
- Proficient understanding of code versioning tools, such as Git
- Good understanding of UI rendering behavior and performance
- Experience in programming in Android and iOS is a big plus.
- Experience with firebase services(cloud Firestore, authentication, analytics, flutter web, etc.)
- Knowledge of python and Django is a plus.
Education Qualification:
BE in CS/ IT Engineering graduates
Who can Apply?
Candidates with deep knowledge of Backend app Development and moderate experience in Frontend can also apply.
We value honesty and openness more than any skills. So please apply accordingly
Salary: ₹15,000 - ₹20,000 a month | Full Time
Location: Mumbai
Website: www.digiliyo.com
Job Type: Full-time
Salary: ₹180,000.00 - ₹240,000.00 per year
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you interested in this job Salary? (Yes / No) if No expected salary
Education:
- Bachelor's (Preferred)
Experience:
- Flutter: 1 year (Preferred)
- AWS: 1 year (Preferred)
React.js
Javascript
Redux/Flux
Java
jQueryRequirements:
- Knowledge of REACT tools including React.js, Webpack, Redux.
- Experience with user interface design.
- Excellent troubleshooting skills.
- Good project management skills.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
Skills Required:
- React (Must), Preferably mobx experience
- Modern CSS layouts like Flex, Grid
- Strong fundamentals in OOP design patterns
- Basic understanding of REST API's
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Go Programming (Golang)
PythonJava
NodeJS (Node.js)Kubernetes
iOS App Development
Swift
Objective CExperience with Xcode, Cocoa Touch, Swift, third party Framework or libraries and iPhone SDK and React JS.
-Proficient with Swift, and Cocoa Touch.
-Good with OOPs design.
-Experience with IOS frameworks such as Core Data, Core Animation, Core Bluetooth, cocoa pods, etc.
-Experience with offline storage, threading, and performance tuning.
-Familiarity with REST APIs to connect IOS applications to back-end services.
-Understanding of apple design principles and interface guidelines.
-Experience with performance and memory tuning with tools {such as Instruments and Shark, depending on project needs}
-Familiarity with cloud message APIs and push notifications.
-Experience working with Google Map API.
-Must understand REST, JSON
JavaThe opportunity
The Engineering Manager (EM)is responsible for a managing a team of full stack engineers that is building highly innovative and cutting edge solutions. This role is accountable for leading a team, developing code, deploying and managing in production. Most importantly, the EM, while working with the Product owners drives the product Net promoter score (NPS), user satisfaction, building the product roadmap and delivering highly functional, exceptionally innovative and intelligent software. You will be called upon to be the technical representative for your team during cross-team collaborative efforts and planning. Success in this role will require strong and innovative approaches to problem solving, great technical leadership, excellent communication (written and verbal, formal and informal), flexibility, accountability and a self-motivated working style with attention to detail.
You are great at
As an Engineering Manager, you’ll take the lead as you - drive product development, operations and technical decision making. You’ll have a strong focus on team management and development, equal focus will be on writing production code and hands on active development of the capabilities and solutions. Assist in defining infrastructure need and use enterprise solution and drive resolution of technology roadblocks including code, infrastructure, build and deployment. Manage overall software development cycle by adhering to development and security standards. Establish good stakeholder communication and work closely with Product teams and influence set product roadmap and help drive requirements while being a strong advocate of extreme agile and DevOps practices across engineers. Build and manage a team of high performing full stack engineers and provide leadership, coaching, motivation and recommend staffing levels, operating procedures, tools and systems for the team. Provide career development and performance management to a team of engineers.
Required Candidate Profile
- 4 year degree in or equivalent experience
- 8+ years of engineering (software development) experience
- 1-3 years of managing teams with a strong track record of delivery for cross-functional product experience with Cloud hosting and managing products
- Proficient in building high performing APIs and writing specs
- Expertise in programming languages. Hands on experience in Java, J2ee technologies is preferred.
- Experience in SAP Hybris Commerce would be a plus
- Experience with integration, data handling technologies and other open source frameworks
- Strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to variety of audiences
- Team-orientated, passionate about developing others’ skills and capabilities
- Successful track record of working in large scale technology solutions
- Deep understanding of agile development processes and methodology including continuous integration and delivery, with a mindset of building incrementally and delivering business value quickly
Humain Health, one of the fastest growing brands in the diagnostic industry, is looking for young and motivated Business Development Executives Inside Sales, to build on the growth momentum.
Responsibilities :
1.Assist customers in sale of diagnostic tests, health packages and other healthcare services on phone .
2.Spread awareness for preventive health checkups, and up-sell preventive packages to meet revenue targets
3.Fully responsible for meeting and exceeding targets as assigned periodically
4.Reaching productivity that meets job standards, while working with speed and accuracy
5.Flexible, able to shift priorities to accommodate changing demands.
6.Ensure no losses or errors occurred while assisting customers
Work towards ensuring zero cases of mis-selling / fraud in the processes
7.Responding in a timely and effective manner to all internal communication.
8.Adheres to and supports company policies and practices
9.Report customer feedback to manager, to help increase the efficiency of our campaigns
Skills:
1.Strong empathy for customers and a hunger for growth
2.Min of 1 yr of experience in direct customer sales
3.Excellent communication
4.Languages: Punjabi,Gujarati,Marathi
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon