Customer Success Executive

ROLE & RESPONSIBILITIES:

As Manager-Business Development, you will be responsible for business development in the India Market. Will be responsible for identifying new opportunities to expand markets and drive business growth while also enabling increased revenue from current accounts. Build and maintain strategic partnerships and nurture relationships with influencers and stakeholders.

RESPONSIBILITIES & DUTIES:

• Responsible for sales in the Indian market for our SaaS Product.
• Lead outbound and direct sales efforts by proactively engaging with potential clients, building strong relationships, and successfully closing deals. This is a field-intensive role that requires frequent client visits, lead generation, and hands-on market engagement to drive sales growth.
• Independently managing deal size of INR 50 L ARR in the past
• Coordinating with the Pre-sales team on getting Demos / POCs conducted.
• Proposal preparation, conducting commercial negotiations leading to closure and contracting.
• Collecting payments from customers and managing customer relationships.
• Strong communication skills with ability to sell and interact with CXO profiles of companies.

IDEAL CANDIDATE:

• Overall 6-8 years of experience in outbound and direct sales preferably in the garment industry.
• Minimum 4-5 years of experience in selling ERP solutions.
• Solid business development & acquisition experience
• Strong relationship and account management skills
• Proficient in using CRM tools and data analysis to drive sales performance
• Proactive and solutions-oriented with the ability to work independently
• Excellent interpersonal skills and ability to communicate with stakeholders at all levels - internally as well as externally
• Excellent communication, negotiation, and presentation skills
• Strong business acumen and ability to understand customer needs

About the Role

This role is the bridge between the Accounting Department and the IT Department. You will lead the implementation of the Microsoft Dynamics 365 Finance module, ensuring that business processes like invoicing, tax reporting, and project costing are perfectly translated into the system. You are the "Subject Matter Expert" who makes sure the books balance at the end of the month.

Key Responsibilities

• Business Mapping: Lead workshops to understand how the client’s finance team works and document those needs.
• System Configuration: Hands-on setup of core modules: General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and Cash & Bank.
• Project Financials: Manage complex processes like revenue recognition, billing models, and intercompany accounting.
• Documentation: Create Functional Design Documents (FDDs) that tell the developers what to build.
• Execution: Lead the team through testing (SIT/UAT), help validate data migration, and provide support during the high-pressure "Go-Live" phase.
• Training: Teach the end-users how to use the new system effectively.

Required SkillsFunctional & Technical Skills

• Core Product: Expert knowledge of D365 Finance.
• Accounting Logic: Deep understanding of accounting principles (Work-in-Progress, Revenue Rec, Ledger Posting).
• Lifecycle Experience: Must have seen at least 2-3 full implementations from start to finish.

Good to Have / Preferred

• Project Operations: Experience with the D365 Project Operations integration.
• Regional Experience: Experience with tax and compliance for the APAC region.
• Environment Mastery: Experience managing multi-entity and multi-currency setups.
• Background: Experience working for a Tier-1 System Integrator (SI) or Consulting firm.

Qualification

• Education: Bachelor’s degree in Finance, Accounting, or Commerce (B.Com/M.Com/MBA Finance).
• Certifications: Microsoft Dynamics 365 Finance Functional Consultant Associate (MB-310) is highly preferred.

Salesforce Program Manager

Experience - 7+ years 

Shift Timings: 2 to 11 PM IST  

Location : Remote 

Job Description 

Mandatory Requirements: 

●7–10 years of Program Management experience 

●Ability to manage 3–5 accounts concurrently 

●Strong stakeholder management and cross-functional coordination skills 

●Excellent verbal and written communication skills 

●Expert-level proficiency in Jira and Advanced Jira reporting/dashboards 

●Good understanding of Salesforce ecosystem, modules, and integrations 

●Experience managing project teams, budgets, schedules, and delivery governance 

●Ability to work in fast-paced, high-energy environments and multitask under pressure 

●Experience leading UAT, managing test cycles, and collaborating with remote teams 

●Strong negotiation, conflict management, and leadership skills 

Optional Requirements: 

●Agile SCRUM Master Certification 

●PMP Certification 

●Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) 

 ROLES AND RESPONSIBILITIES: 

●Create, maintain, and track project plans, schedules, and progress updates. 

●Ensure on-time and on-budget delivery while adhering to project governance and gates. 

●Track resource utilization, timesheet compliance, and alignment with budget allocations. 

●Lead and manage day-to-day execution of Salesforce-related project implementations. 

●Facilitate requirement-gathering sessions, documentation, and project deliverable creation. 

●Manage customer communication as the primary interface throughout the project lifecycle. 

●Support end-to-end implementation activities including project planning, issue/risk 

management, communication, and change management. 

●Conduct review sessions with clients and internal teams at key stages of the project. 

●Prepare and/or review test scripts for QA and UAT cycles; manage UAT execution and sign-off. 

●Develop user enablement materials such as user guides and training documentation. 

●Drive process improvements by leveraging Salesforce and business domain expertise. 

●Build trusted advisor relationships with stakeholders; provide product roadmap insights. 

●Lead conversations around scope, timelines, budget, risks, and escalations. 

●Manage remote development teams working across different time zones. 

●Adopt standardized development lifecycle processes across projects. 

Responsibilities :-

1.      Design and engineer new next generation fintech solutions.

2.      Implement, optimize and manage the microservices based architecture, end to end, considering various technologies and business stakeholders.

3.      Build the correct database design and be ready to evolve it as per upcoming requirements.

4.      Design, develop and implement various web and mobile app based customer/partner/merchant journeys.

5.      Work with multiple stakeholders to understand inherent complexities involved in building the new solutions on top of the existing product and provide the most suitable and optimized one.

6.      A go getter with no reservations, should be ready to jump in and code if required.

7.      Do code reviews and ensure that best practices are followed

Ensure that best security practices are taken care of while building the product. 

Requirements:-

1.      Bachelor of Engineering or Bachelor of Technology in Computer Science / Information Technology or a related field

2.      At least 12 years of experience that includes at least 5 years of experience in technology architecture with a significant focus on building scalable full stack applications to be deployed on cloud

3.      Excellent problem solving and strategic thinking and leadership skills with the ability to implement complex projects to successful completion

4.      Hands on experience in Nodejs, JavaScript, Mongo DB, Relational Database and React. Must be efficient in building efficient code and DB queries.

5.      Experience in using cloud services from various cloud providers i.e. AWS, Azure, OCI (AWS exposure is the must)

6.      Understanding and experience in ensuring the security best practices are taken care of while building the product.

Should have excellent communication and interpersonal skills.

Required a full stack Senior SDE with focus on Backend microservices/ modular monolith with 3-4+ years of experience on the following:

• Bachelor’s or Master’s degree in Computer Science or equivalent industry technical skills
• Mandatory In-depth knowledge and strong experience in Python programming language.
• Expertise and significant work experience in Python with Fastapi and Async frameworks. 
• Prior experience building Microservice and/or modular monolith.
• Should be an expert Object Oriented Programming and Design Patterns.
• Has knowledge and experience with SQLAlchemy/ORM, Celery, Flower, etc.
• Has knowledge and experience with Kafka / RabbitMQ, Redis.
• Experience in Postgres/ Cockroachdb.
• Experience in MongoDB/DynamoDB and/or Cassandra are added advantages.
• Strong experience in either AWS services (e.g, EC2, ECS, Lambda, StepFunction, S3, SQS, Cognito). and/or equivalent Azure services preferred.
• Experience working with Docker required.
• Experience in socket.io added advantage
• Experience with CI/CD e.g. git actions preferred. 
• Experience in version control tools Git etc.

This is one of the early positions for scaling up the Technology team. So culture-fit is really important.

• The role will require serious commitment, and someone with a similar mindset with the team would be a good fit. It's going to be a tremendous growth opportunity. There will be challenging tasks. A lot of these tasks would involve working closely with our AI & Data Science Team.
• We are looking for someone who has considerable expertise and experience on a low latency highly scaled backend / fullstack engineering stack. The role is ideal for someone who's willing to take such challenges.
• Coding Expectation – 70-80% of time.
• Has worked with enterprise solution company / client or, worked with growth/scaled startup earlier.
• Skills to work effectively in a distributed and remote team environment.

Responsible for performing full-cycle recruiting functions including but not limited to job understanding, candidate sourcing, social networking, phone screening, email communication, documentation, summary writing and presentation.

Identifying right candidates with the right skills to match the US clients’ requirements Regularly interacting with Account Manager to understand the requirements

Should understand the requirement in depth to ensure quality sourcing and recruiting

Should ensure to revert submit profiles with quick turnaround time for timely submissions to meet sharp deadlines for each requisition

Make use of effective resourcing strategies, such as head hunting, Internet sourcing, networking, employee referrals

Must have experience on full Life Cycle of Recruiting (screening resumes, interviewing, offer extension and post-placement care)

Ability to work as a good team player, Maintaining & building the candidate database

Requirements:

Minimum 2 Years of Full Cycle Recruiting experience particularly in pharmaceutical /scientific/life science domain for US staffing and recruiting industry.

Excellent English language skills including reading, writing and speaking.

Ability to communicate fluently with foreign nationals.

Self-motivated, passionate and energetic professionals.

Comfortable to work in night shift (6.30PM to 3.30AM IST)

QA Engineer - Automation:

We are looking for a candidate who will be an agent of change and who will drive and execute based on our Quality and Reliability Transformation Roadmap. He/She will be responsible for testing Education Service domains across platforms, automation of functional/regression and RFB (sanity) service test suites, Continuous Integration/Continuous Delivery pipeline and Shift Left methodologies. We will also expect the candidate to take ownership of a functional domain and play a hands-on role in the execution of testing for projects in this area.

The candidate should have extensive experience in testing, testing automation, testing leadership and software development. The candidate should be proficient in-service automation testing tools like Eclipse, IDNE, Jenkins, GIT hub. The candidate should have at least 4-8 years of service testing or software development experience.

The candidate should be flexible, highly adaptable and an excellent team player. The candidate is expected to work with Agile teams that consist of test analysts, developers, automation engineers and other stake holders. The candidate should expect to work in a global virtual team, sometimes across multiple time zones. The candidate may be assigned to more than one role or project at a time.  

QA Engineer - Automation Responsibilities:

• Create automation plan and delivery roadmaps
• Develop test automation solutions for applications across different platforms
• Adhere to existing standards; provide suggestion to improve and set new standards
• Participate in technical discussions with engineering teams to understand application architecture and API model
• Collaborate with QA Engineers and Software Developers to identify test automation scope and priorities
• Configure, maintain, and operate service test automation tools and frameworks
• Capture requirements and test cases, understand application features, analyse requirements and develop test automation solution with a view of the end to end application flow
• Design and create robust automated test scripts to address business and technical use cases
• Integrate test automation scripts with Continuous Integration and Delivery pipeline
• Communicate progress to the senior leadership on a regular basis
• Should have Education Service domain and application knowledge

QA Engineer - Automation Requirements: 

• A Bachelor's degree in Computer Science or related field
• 4-8 years’ experience working as a Service Test Automation Engineer
• Experience in collaborating effectively across a variety of IT and business groups, across regions, roles, and able to interact effectively with all levels
• Proven record of execution of QA strategy and unification of QA processes across organization
• Must have hands-on experience with Selenium automation using Java
• Working knowledge of any Relational Database and DB Queries.
• Working knowledge of tool and technologies like Jenkins, GIT, JIRA and ALM
• Well versed with approaches like BDD, Keyword Driven, Data Driven and hybrid Driven test automation.
• Good to have understanding of model-based testing.
• Understanding of Agile/Waterfall development process and is comfortable diving into the technical architecture of complex and highly scalable solutions
• Excellent leadership, communication (written and oral) and interpersonal skills. Experience in presenting to diverse audiences and conducting education and training.
• Have deep experience in defining and developing the service test automation framework.
• Development background is a major plus.
• knowledge of Rest, SOAP, MQ and microservices. (Nice to Have)