Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations.
We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.
Role Overview:
The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.
This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).
Key Responsibilities:
Customer Support (Reactive):
- Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
- Troubleshoot operational issues such as orders, printing, shipping, or integrations.
- Escalate recurring or critical issues to the operations/product teams and ensure closure.
Customer Success (Proactive):
- Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
- Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
- Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
- Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.
Collaboration & Ownership:
- Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
- Partner with Operations to resolve root causes of quality or shipping complaints.
- Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
- Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.
What Success Looks Like
- Merchant queries are resolved quickly with minimal escalations.
- New merchants complete onboarding smoothly and place their first orders.
- Merchant retention improves — fewer churns, more merchants cross higher order volumes.
- Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.
What We’re Looking For
- 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
- Strong communication skills in English (Hindi/Tamil a plus).
- Empathy-driven — ability to listen, understand, and solve problems like a partner.
- Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
- Proactive, process-oriented, and thrives in a fast-paced startup environment.
Why Join Printrove?
- Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
- Own impactful work — you’re not just answering queries, you’re driving merchant growth.
- Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
- Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Printrove
About
About us
The purpose of a brand's existence lies in its belief. Printrove believes in the existence of a brand and the value it creates for its customers. We help artists and designers reach their audience, people who believe in their art, through everyday products.
What we do
Printrove is a white-labeled print-on-demand drop shipping solution for artists, designers, and eCommerce entrepreneurs. We print, pack, and ship customized merchandise on demand. We print and drop ship custom designs on phone cases, mugs, notebooks, posters, coasters, and mouse pads on demand without the hassles of stocking up inventory and zero upfront costs, all within 48 hours.
Our Mission
Here at Printrove, we are driven by our passion for eCommerce, design, and entrepreneurship. We believe in doing the most complex things in the simplest way. Our mission is to build the print on demand fulfillment center for the internet through drop shipping.
Our Values
Think different, improve, stay minimal, micro wins, value time, learn, love, and respect are some of our many values, and we hire people who are ready to embody these qualities every single day.
Company social profiles
Similar jobs
- Strong Accountant Profile
- Mandatory (Experience 1) – Must have 2+ years of experience in a general accounting role
- Mandatory (Experience 2) – Must have hands-on experience with Accounts Payable, Accounts Receivable, Reconciliations, and Financial Reporting
- Mandatory (Core Skills 1) – Strong understanding of accounting principles and GAAP
- Mandatory (Core Skills 2) – Expertise in Microsoft Excel (pivot tables, vlookups, data analysis)
- Mandatory (Education) – Bachelor’s degree in Accounting or Finance
- Mandatory (Company) - Product Startup Companies OR Highly Preferred - Online Gaming Companies
Preferred
- Preferred (Education/Experience) – CA dropout with prior corporate accounting experience
- Preferred (Core Skills) – Exposure to budgeting, forecasting, payroll processing, and intercompany account reconciliation
Preferred Companies
1. Dream 11 2. Mobile Premier League (MPL) 3. PokerBaazi 4. Zupee 5. Probo 6. Games 24x7 7. Winzo 8. Paytm First Games 9. Junglee Games 10. Adda52 11. My11Circle 12. RummyCulture/RummyCircle 13. Gameskraft 14. KheloFantasy 15. 99Games 16. BaaziGames
We're looking for an experienced Zoho Developer (1-2 years) to join our team! You'll work with internal teams to understand business requirements, configure and customize Zoho apps, and deliver end-to-end solutions. You'll also provide support, troubleshoot issues, and guide junior team members. Required skills include hands-on experience with Zoho Creator, CRM, Flow, Books, Analytics, and more, plus strong problem-solving and communication skills. Experience in client-facing roles and managing multiple projects is a plus.
MongoDBJob Description:
🛠️ Key Responsibilities:
- Lead & manage performance engineering initiatives and guide team members.
- Define performance goals aligned with overall organizational objectives.
- Conduct performance reviews and identify improvement areas.
- Develop and execute comprehensive performance testing strategies.
- Analyze test results, highlight bottlenecks, and propose optimization solutions.
- Work closely with project managers for seamless integration of performance testing.
- Collaborate with developers to troubleshoot and resolve issues.
- Stay updated on industry performance engineering trends and best practices.
Share profiles to - thiregaatvysystems.com
nineone5zerozero33five2three
Java
Spring BootTitle:- Java Backend Developer
Location:- Chennai ll Kochi ll Trivandrum
Employment Type:- Full time
Experience Required:- 5+ years
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- 5 to 11 years of relevant work experience in Java development.
- Java, Spring, Spring boot, Micro services
Additional Skills (Optional):
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Knowledge of Agile methodologies and tools like Jira.
Good communication and teamwork skills.
Skills: Java, Spring boot, Implementation, Healthcare
Main Responsibilities:
• Logging all relevant incident/service request details, allocating categorization and prioritization codes.
• Providing first-line investigation and diagnosis using approved tools, systems and procedures.
• Resolving/fulfilling incidents/service requests that are in scope.
• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.
• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.
• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.
• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).
• Keeping customers informed of progress.
• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.
• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.
• Ensure the Configuration Management System (CMS) is maintained/updated.
• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.
• Ensure communication at all times is clear, concise, meaningful, professional and efficient.
• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.
• Identify need for Problem Management for reoccurring Incidents/Events.
• Understanding of and familiarity with Customers’ services and solutions.
• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).
• Actively participate as required in meetings (customer, 3rd party, internal).
• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.
• Act as delegate for Senior staff.
• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff.
Experience
• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).
• 12+ x months in a process driven organization (must).
• Experience working in a multi-cultural/international environment (desirable).
• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).
Free (For Candiates with Marks above 80%) Training will be Provided in ERP Implementation, Marketing & Development
1) ERP
2) Lead Generation (Through Phone, email, SMS, social media)
3) Demonstration
4) Installation
5) User Training & Aministration
6) Requirements Gathering
7) Customization
8) Support
9) Crystal Report
Training is Free only for Candidates with Markes above 80%
Those who successfully complete the training will be Offered Internship
Those who successfully Complete the internship will be offered Full Time Job.
We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.
The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.
Responsibilities
Develop a growth strategy focused both on financial gain and customer satisfaction
Conduct research to identify new markets and customer needs
Arrange business meetings with prospective clients
Promote the company’s products/services addressing or predicting clients’ objectives
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing customers
Develop entry level staff into valuable salespeople
Should be able to close other country leads
Identify prospects from USA, Canada, UAE
.NETDesignation: .Net Developer
Job Brief: We are looking for a Windows Applications Developer who possesses a passion for
pushing mobile technologies to the limits. Who will design and code functional programs and applications
Roles and Responsibility:
- Programmer to develop stand-alone Windows application
- Focus on the development of the software life cycle.
- Bug fixing and improving application performance
- Design and build advanced applications for the Windows platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Coordinate efforts with other developers, plan high-level architecture for solutions, code
software to spec, track, and resolve software defects.
- Understanding client requirements and how they translate to new application features
- Collaborating with the development team and other IT staff to set specifications for new
applications
- Write high-quality source code to program complete applications within deadlines
- Perform unit and integration testing before launch
- Conduct functional and non-functional testing
- Troubleshoot and debug applications
- Evaluate existing applications to reprogram, update and add new features
- Develop technical documents and handbooks to accurately represent application design
and code
- In-depth knowledge in basic frameworks to create user interfaces faster and easier. Requirements:
- Proven experience of 1 to 5 years as a windows application developer
- C#, .NET Core, .NET Web API, JSON, XML. Knowledge of WMI classes
- Should be expertise in Windows Phone and Windows 8/8.1 development.
- In-depth knowledge of programming for diverse operating systems and platforms using
development tools
- Have published at least one original Windows app
- Excellent understanding of software design and programming principles.
- A team player with excellent communication skills
- Analytical thinking and problem-solving capability
- Great attention to detail and time-management skills
- BSc/BA/BE/Btech. in computer science or relevant field; MSc/MA will be appreciated
- A certified application developer is a plus
Key Skills: C#, .Net core, Web API, Angular (Nice to have)
JavaRole: RPA Analyst
Company: KOCH (https://www.kochind.com/" target="_blank">https://www.kochind.com)
Type: Permanent (Direct payroll)
Edu: Any Full time Graduates
Exp : 6+
Job Location: Kundalahalli,Near Brookefield Hospital, Bangalore -560037
-
5+ Years of IT experience
-
3+ Years of development experience with either Automation Anywhere
-
Knowledge on UI path
-
Minimum of 3 years hand on experience working with Automation anywhere 10.7 or higher.
-
Should have knowledge on 11.x.
-
Proficient in automating complex business requirements and proactively propose alternate solution.
-
Designing and development of bots/Metabot to enhance the functionality.
-
Must have worked on automating process that involve ERP systems, web sytems.
-
Proficient in understanding the requiement and propose the relevant RPA tool (Automation anywhere and UI path)
-
Should be open to learn new technogies and share the workload of team members.
-
Bachelor’s/Master’s degree in Computer Science/Information Technology or a related field
-
Strong verbal and written communication
-
Strong analytical and problem-solving skill
-
Relationship management
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon