Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations.
We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.
Role Overview:
The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.
This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).
Key Responsibilities:
Customer Support (Reactive):
- Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
- Troubleshoot operational issues such as orders, printing, shipping, or integrations.
- Escalate recurring or critical issues to the operations/product teams and ensure closure.
Customer Success (Proactive):
- Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
- Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
- Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
- Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.
Collaboration & Ownership:
- Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
- Partner with Operations to resolve root causes of quality or shipping complaints.
- Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
- Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.
What Success Looks Like
- Merchant queries are resolved quickly with minimal escalations.
- New merchants complete onboarding smoothly and place their first orders.
- Merchant retention improves — fewer churns, more merchants cross higher order volumes.
- Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.
What We’re Looking For
- 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
- Strong communication skills in English (Hindi/Tamil a plus).
- Empathy-driven — ability to listen, understand, and solve problems like a partner.
- Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
- Proactive, process-oriented, and thrives in a fast-paced startup environment.
Why Join Printrove?
- Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
- Own impactful work — you’re not just answering queries, you’re driving merchant growth.
- Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
- Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Printrove
About
About us
The purpose of a brand's existence lies in its belief. Printrove believes in the existence of a brand and the value it creates for its customers. We help artists and designers reach their audience, people who believe in their art, through everyday products.
What we do
Printrove is a white-labeled print-on-demand drop shipping solution for artists, designers, and eCommerce entrepreneurs. We print, pack, and ship customized merchandise on demand. We print and drop ship custom designs on phone cases, mugs, notebooks, posters, coasters, and mouse pads on demand without the hassles of stocking up inventory and zero upfront costs, all within 48 hours.
Our Mission
Here at Printrove, we are driven by our passion for eCommerce, design, and entrepreneurship. We believe in doing the most complex things in the simplest way. Our mission is to build the print on demand fulfillment center for the internet through drop shipping.
Our Values
Think different, improve, stay minimal, micro wins, value time, learn, love, and respect are some of our many values, and we hire people who are ready to embody these qualities every single day.
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Organization: A Funded global healthcare platform connecting doctors, thereby enabling exchange of information on a quick and real time basis, founded in the year 2013.Currently there are 3 lakh doctors using this platform and everyday there are 400 new doctors joining it.A Funded global healthcare platform connecting doctors, thereby enabling exchange of information on a quick and real time basis, founded in the year 2013.Currently there are 3 lakh doctors using this platform and everyday there are 400 new doctors joining it.
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Your Academic Qualifications -
BE / BTech in Computer Science preferred. However, if you have good hands-on knowledge of building Android apps, that’s what we are looking for!
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Your Experience Across the Years in the Roles You’ve Played -
2-4 years
Good to have:
- Experience in a test-driven environment
- Application built using Jetpack Components.
- In depth knowledge of handling database and db migration.
- Passion for product quality and attention to details.
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Information Security
- Identify and ensure compliance to unique security requirements for RBI (Reserve Bank of India) related to RBI cyber security framework and RBI Guidelines on Information security.
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React Native
React.js
Javascript- Hands-on experience with React Native (2+ years).
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- Familiarity with Applicant Tracking Systems and resume databases
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Sr.Software Engineer with 5 to 9 years of experience in PeopleSoft
Mandatory:
Good knowledge and minimum 5 years hands-on Technical experience on Application Designer, PeopleCode, Application Engine, Component Interface, Application Package and Integration Broker.
Good Verbal & Written communication Skills
Preferred:
Sound techno-functional and business process conceptual knowledge on Peoplesoft Finance procure to pay modules - AP,GL,PC, AM, PO, ePro, SCMT, Catalog Management & eSettlements.
Experience on reporting tools like BI Publisher, SQR, PS Query, PS Security, and nVision reports will be added advantage.
Worked in Upgrade/ Support/Development projects in PeopleSoft Financials.
Worked on all phases of a project - design, development, testing etc.
Knowledge in mainframes would be an added advantage
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon