
Job Title: Customer Support Executive
Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad
Landmark: Near Badarpur Metro Station
Salary: ₹14,000 – ₹16,000 per month
Working Days: 6 Days a Week (No Weekends Off)
Job Description:
We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, chat, and email
- Resolve customer issues with empathy and professionalism
- Book services and update customer records accurately
- Follow up on pending queries and ensure timely resolution
- Coordinate with internal teams to ensure smooth service delivery
- Maintain a positive, customer-first attitude at all times
Requirements:
- Good communication skills (Hindi & English)
- Basic computer knowledge and typing speed
- Ability to handle pressure and multitask
- Previous experience in customer service is a plus, but freshers can also apply
- Must be comfortable working weekends with a weekday off
Benefits:
- Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
- Growth opportunities in a fast-growing startup
- Comfortable work environment near metro connectivity

About Bikefixup
About
BikeFixUp focuses on transforming India’s two-wheeler servicing ecosystem through technology. Our platform connects riders with trusted mechanics for on-demand, standardised, and affordable repair services within 60 minutes. We’re now expanding into EV servicing and connected mobility solutions to power the future of sustainable transportation.
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Candid answers by the company
BikeFixUp is a tech-driven two-wheeler servicing platform solving the problem of unorganized and unreliable bike repairs in India. Through our app, CRM, and chatbot, we provide on-demand, standardized, and affordable servicing within 60 minutes. With 50,000+ customers across 30+ cities, we are now expanding into EV servicing and connected mobility solutions, aligning with India’s Energy, Mobility, and Connectivity future.
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