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Customer support specialist
Customer support specialist
Bikefixup's logo

Customer support specialist

Mohit upadhyay's profile picture
Posted by Mohit upadhyay
0 - 2 yrs
₹1L - ₹3L / yr
Faridabad
Skills
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Customer Retention
Voice of the customer
Customer Acquisition
Know your customer

Job Title: Customer Support Executive

Location: FBD One Complex, 202A, Second Floor, Sector 37, Faridabad

Landmark: Near Badarpur Metro Station

Salary: ₹14,000 – ₹16,000 per month

Working Days: 6 Days a Week (No Weekends Off)

Job Description:

We are hiring a Customer Support Executive who will be responsible for handling customer queries across calls, chats, and emails, and managing service bookings effectively.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, chat, and email
  • Resolve customer issues with empathy and professionalism
  • Book services and update customer records accurately
  • Follow up on pending queries and ensure timely resolution
  • Coordinate with internal teams to ensure smooth service delivery
  • Maintain a positive, customer-first attitude at all times

Requirements:

  • Good communication skills (Hindi & English)
  • Basic computer knowledge and typing speed
  • Ability to handle pressure and multitask
  • Previous experience in customer service is a plus, but freshers can also apply
  • Must be comfortable working weekends with a weekday off

Benefits:

  • Fixed salary between ₹14,000 – ₹16,000/month (based on experience)
  • Growth opportunities in a fast-growing startup
  • Comfortable work environment near metro connectivity


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Bikefixup

Founded :
2023
Type :
Services
Size :
0-20
Stage :
Bootstrapped

About

BikeFixUp focuses on transforming India’s two-wheeler servicing ecosystem through technology. Our platform connects riders with trusted mechanics for on-demand, standardised, and affordable repair services within 60 minutes. We’re now expanding into EV servicing and connected mobility solutions to power the future of sustainable transportation.

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Tech stack

skill iconPHP
skill iconLaravel
skill iconGitHub
skill iconJava
skill iconJavascript
skill iconAngularJS (1.x)
skill iconReact.js
skill iconFlutter
skill iconNextJs (Next.js)
skill iconMongoDB
skill iconPython
Linux administration
skill iconRedis

Company video

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Bikefixup's video section

Candid answers by the company

What does the company do?
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BikeFixUp is a tech-driven two-wheeler servicing platform solving the problem of unorganized and unreliable bike repairs in India. Through our app, CRM, and chatbot, we provide on-demand, standardized, and affordable servicing within 60 minutes. With 50,000+ customers across 30+ cities, we are now expanding into EV servicing and connected mobility solutions, aligning with India’s Energy, Mobility, and Connectivity future.

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