Senior Customer Success Manager

About Wishup :

Wishup is India's largest remote work platform (since 2017), connecting global businesses with top remote professionals in roles such as Virtual Assistants, Operations/Admin Managers, Executive Assistants, Project Managers, Bookkeepers, and Accountants. With a stringent 0.1% acceptance rate, each professional is upskilled and managed via our AI-based remote work tool.

Backed by marquee investors (Orios Ventures, Inflection Point Ventures, 500 Startups, and Tracxn Labs), Wishups' leadership team includes alumni from premier institutes like IIT Madras, IIM Ahmedabad, IIT Kanpur, IIT Bombay, and DCE.

About the role:

Key notes:

Profile - Head of Marketing

Role - Full-time

Grade - AVP

Location - Bengaluru

Work hours - Mon to Fri

What will you do?

The Marketing Leader will own end-to-end marketing strategy, execution, and performance across paid, organic, influencer, affiliate, app, and brand channels.

This role requires a marketing leader who can:

- Scale demand generation efficiently

- Build and maintain strong brand positioning

- Improve lead quality and conversion rates

- Manage a multi-functional team

- Align closely with Sales, Product, and Customer Success

You will be responsible for both immediate performance outcomes and long-term brand equity.

Key Responsibilities

1. Multi-Channel Growth & Demand Generation

- Lead strategy and execution across Google Ads (Search, Demand Gen), Meta Ads, and Influencer

- Marketing, Affiliate Marketing, App Marketing, and Email Marketing.

- Optimize campaigns for SOW-qualified leads and revenue.

- Drive improvements in CAC, LTV/CAC ratio, and channel efficiency.

- Continuously test, iterate, and scale successful initiatives.

2. Organic Growth & Authority Building

- Own SEO strategy (blogs, pages, long-tail content, ICP-focused content).

- Improve AI Overview and LLM visibility through entity-based content strategy.

- Build brand authority via digital PR, thought leadership, and strategic placements.

- Implement AI-enabled content workflows for scalability.

3. Brand Strategy & Positioning

- Define and refine brand narrative and messaging.

- Ensure consistency across the website, campaigns, email, influencer, and PR.

- Position Wishup as an operations partner, not just a service provider.

- Collaborate with Product and Sales to ensure alignment between promise and delivery.

4. Team Leadership & Cross-Functional Collaboration

- Manage a team including performance marketers, SEO writers, social media managers, designers, and app marketing resources.

- Set KPIs, conduct regular performance reviews, and drive accountability.

- Build scalable marketing systems and reporting dashboards.

- Work closely with Sales and Customer Success to improve funnel quality and retention.

5. Data & Performance Management

- Build full-funnel visibility across marketing channels.

- Identify bottlenecks and improve lead-to-close conversion.

- Analyse brand search growth and channel-level attribution.

- Present regular performance insights to founders and leadership.

What are we looking for?

- 5+ years of experience in growth, performance, or full-stack marketing.

- 3+ years managing multi-functional marketing teams.

- Proven experience scaling paid channels (Google & Meta).

- Strong understanding of SEO and organic growth strategy.

- Experience with influencer and affiliate marketing ecosystems.

- Strong analytical skills with proficiency in Excel/Sheets and marketing attribution tools.

- Experience working closely with Sales and Customer Success teams.

Preferred :

- Experience in B2B services, SaaS, or outsourcing businesses.

- Experience building brand authority in competitive markets.

- Experience leveraging AI tools for marketing workflows.

Core Competencies :

- Strategic thinking with a strong execution focus

- Data-driven decision making

- Strong team leadership and stakeholder management

- High ownership and accountability

- Clear and structured communication

Success Metrics :

- Marketing-sourced revenue growth

- Improvement in channel-level CAC

- Growth in brand search volume

- Increase in AI/organic visibility

- Improvement in lead-to-SOW conversion rates

- Team performance and output velocity

What's in it for you?

- Receive a more-than-competitive salary plus benefits

- Performance-driven and transparent work culture

- Enjoy a culture with opportunities for growth and learning

We are looking for an experienced Dynamics 365 Developer with a strong background in Field Service Management (FSM) to join our growing team. The ideal candidate will have hands-on experience developing and customizing solutions in Microsoft Dynamics 365 Field Service, as well as experience in integrating these solutions with various back-end systems and third-party services. This role involves working on the customization of field service modules, developing custom plugins, workflows, and providing enhancements to meet business needs within the Field Service domain.

Primary Skills:

Dynamics CRM 365 (Field Service), C#, .NET Framework

Required Skills:

• Customize and extend the Field Service Management (FSM) functionality within Dynamics 365, including the configuration of Work Orders, Service Agreements, Booking Orders and Scheduling and Dispatching features.
• Implement and configure service scheduling, resource scheduling, and mobile device integration to optimize field operations.
• Design, develop, and implement custom Plugins and Workflows to automate field service processes and integrate with other systems and tools.
• Create custom actions and custom workflow steps to handle complex logic and automate business rules within Dynamics 365 Field Service.
• Develop solutions for integrating IoT devices (Internet of Things) into Dynamics 365 for real-time data tracking, remote diagnostics, and predictive maintenance features is a plus.
• Support and enhance Dynamics 365 Field Service Mobile app, optimizing it for field technicians.
• Integrate with PowerApps to build custom mobile apps or field solutions for technicians.
• Solid experience working with Dynamics 365 Field Service (FSM) module, including configuration and customization of entities, workflows, scheduling, work orders, and service agreements.
• Knowledge on the complete Work Order life cycle in Field Service module.
• Experience with Field Service Scheduling, Resource Scheduling Optimization (RSO) and mobile solutions for technicians.
• Familiarity with Internet of Things (IoT) technologies and how they can be integrated into Dynamics 365 Field Service for predictive maintenance, remote diagnostics, and real-time data collection.
• Experience in developing Azure functions and Azure Logic Apps.
• Experience in developing Reports within Dynamics CRM.
• Microsoft certifications in Dynamics CRM (Field Service) and PowerApps is a plus.

• Integration of client-side elements developed by a frontend developers with server side logic
• Building reusable code and libraries for future use
• Test and debug programs
• Coordinate with other team members to understand user requirements and provide technical solutions

Skills and Competencies:

• Proficient knowledge of Python with a backend server framework like Flask or Django
• Understanding accessibility and security compliance from the Business statement & implement them accordingly
• Building API endpoints - Project structuring, build reusable components, etc
• Integration of multiple data sources and databases into the application code
• Creating database schemas that represent and support the business use case
• Experience with building the infrastructure for serving the front-end app and assets would be a value-add
• Experience with scripting for task automation and data analysis
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML, and CSS would be a value-add
• Professional, precise communication skills

Qualification and Experience:

• B.E. / B. Tech. / MCA / PGDCA / M.Sc. (CS) /M.E. / M. Tech
• At least 2 years of experience in Backend Development
• Proficient knowledge of Python or any other back-end programming language
• Demonstrated experience with Object Oriented design and development
• Experience in working with MongoDB or other NoSQL databases would be a value-add
• Knowledge of Microservices, Dockers, Kubernetes
• Exposure to Google Cloud Platform and/or Amazon Web Services

Bachelor’s degree in Marketing, Mass Communication, Digital Media, or related field.

3–5 years of experience in social media management, preferably with ecommerce/D2C brands.

Strong knowledge of social media platforms, trends, and tools (Meta Business Suite, Hootsuite, Canva, etc.).

Proven track record of growing social channels and executing campaigns.

Excellent verbal and written communication skills.

Creative thinker with an eye for detail and design aesthetics.

Basic understanding of performance marketing & analytics.

What you'll actually be doing

• Manage client relationships, ensuring metrics are delivered from Google/LinkedIn ads to clients
• Monitor key metrics daily, addressing performance issues and guiding team to be on track
• Coordinate with internal teams to deliver results on time
• Lead and manage all client meetings/communications with data-backed insights and recommendations
• Manage team execution across all client campaigns

Requirements

• 3+ years in a performance marketing agency
• Proven expertise with Google Ads and LinkedIn advertising platforms
• Strong client relationship management skills
• Problem-solving ability when campaigns underperform
• Excellent at managing multiple clients and priorities
• Results-driven mindset

What we offer:

• CTC: 8 LPA - 10 LPA
• Hybrid
• Health insurance
• Growth opportunities working directly with founders with backgrounds in Investment Banking, B2B SaaS leadership, and IIT/ISB education

If you're detail-oriented, results-driven, and excel at client management, we want to hear from you!

We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

• Developing new user-facing features using React.js

• Building reusable components and front-end libraries for future use

• Translating designs and wireframes into high quality code

• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Requirements:-

· Solid understanding of Flutter, Dart, Flutter UI, and animations.

· Should have experience working with native technologies like Android.

· Knowledge and understanding of Firebase

· Experienced in working with remote data via REST and JSON

· Strong understanding of design patterns over and above MVP, MVVM, and MVC

· Experience with Agile development, scrum.

Software Engineer in Test/Test Engineer work within software development agile teams to

ensure software is designed and implemented for testability. They write automated unit,

component and system tests to ensure code quality and detect regressions early in the

development cycle. They are responsible for accurate test execution documentation. They also

maintain the integration and test frameworks used by multiple development teams. They must be

able to support a fast-paced agile software release process for one of Convergent’s cybersecurity

customers.

Job Duties

Develop software to perform unit, component and system testing

Develop and maintain test execution and tracking software

Contribute towards architecture designs providing feedback on testability

Decompose user stories into tasks and estimate story points for user stories and tasks

Perform manual tests as required

Experience and Skills:

Required Skills

o Experience in test design and implementation

o Experience in release management

o Experience with Python

o Experience with Docker

o Experience with Linux systems (CentOS and RHEL preferred)

o Experience with automation tools and frameworks (unittest, Jenkins, Selenium)

o Experience with Linux BASH scripting and administration

o Works and communicates well in a distributed/remote team environment

Desired Skills

o Experience with Git and Ansible

o Experience with RedHat Package Manager (RPM) and yum repositories

o Experience testing applications and deploying them to cloud micro service

architectures (AWS, OpenShift, Azure, etc.)

o Experience with Django based full stack web development

o Experience testing web application frontends (React preferred)

o Familiarity with KVM/ESX virtual environments

o BS in Computer Science, Engineering or a related field (3 years work experience in place of degree)

If you are interested for above position, then please send me your updated cv & following details:

Current CTC:

Expected CTC:

Notice period:

Can relocate to Baner Pune (Y / N) :

Experience with automation tools and frameworks (unittest, Jenkins, Selenium) in years:

Experience in years in Python Scripting:

Experience with Linux systems (CentOS and RHEL preferred) in years:

Experience in Docker in years:

What you’ll do:

• Translation of text from English to Odia
• Contribute to Word pool of Odia language database.
• Content creation.
• Research work on Odia language contents, web pages, applications.
• Testing and enhancement of proprietary language technologies
• Development of internal tools
• Maintaining records of work received and work performed etc.

Who you are:

• Graduation/Post graduation in language, Journalism or Mass Communication
• Diploma in Translation will be an added advantage
• Excellent command over English and Odia language
• Working knowledge of text entry in Odia language
• Working experience on Unicode text.
• Good knowledge of computer usage including MS Word and Excel 
• Experience in translation/copy-writing or creative writing