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MyOperator - VoiceTree Technologies logo
Senior Customer Success Manager
Senior Customer Success Manager
MyOperator - VoiceTree Technologies's logo

Senior Customer Success Manager

Vijay Muthu's profile picture
Posted by Vijay Muthu
5 - 10 yrs
₹8L - ₹10L / yr
Noida
Skills
Customer Success
Customer Retention
Generative AI
Artificial Intelligence (AI)
B2B Marketing
Consultative Selling
Customer Relationship Management (CRM)
Senior management
Team leadership
Strategic thinking
Chatbot
SaaS

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.


Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.


Key Responsibilities

  • Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
  • Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
  • Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
  • Implement and scale tech-touch engagement models for effective customer coverage.
  • Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
  • Monitor health metrics, churn signals, and client escalations; design proactive action plans.
  • Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
  • Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
  • Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

  • 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
  • Minimum 2+ years of direct experience leading Team Leaders / Managers.
  • Strong exposure to managing high-volume SMB customer bases.
  • Excellent strategic thinking, problem-solving, and analytical skills.
  • Tech-savvy mindset with experience implementing automation or tech-touch models.
  • Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
  • Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!


Benefits:

  • Career growth opportunities in a fast-growing SaaS company.
  • A competitive salary and performance-based incentives.
  • A dynamic, inclusive, and collaborative work environment.
  • Significant opportunities for professional growth and career advancement.
  • The chance to make a real impact on thousands of growing businesses in India.
  • Comprehensive health and wellness benefits.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About MyOperator - VoiceTree Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:


- Cloud Call Center/ Contact Center Software

- WhatsApp API

- IVR and Toll-free Number

- Multi-store telephony

- Enterprise Mobility


MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.


MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.


In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)


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