
Role summary
You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.
Responsibilities
- Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
- Troubleshoot basic product issues and escalate when required.
- Update all tickets and chats with clean, accurate notes.
- Meet first response and resolution targets as per internal SLAs.
- Maintain a consistent brand tone in every customer interaction.
- Capture customer feedback and pass key patterns to the product and tech teams.
- Support CSAT and resolution rate goals through steady quality.
Objective of the role:
Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.
Requirements
- Bachelor’s degree or equivalent.
- One to three years of experience in customer support.
- Strong verbal and written communication.
- Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
- Ability to manage multiple conversations without dropping quality.
- Basic problem-solving and the ability to spot recurring issues.

About InstaWeb Labs Pvt Ltd
About
Websites.co.in is one of the world’s easiest, mobile-first website builder platforms, no coding, no hassle. Over 5 million users across 190 countries trust us to bring their businesses, blogs, and online stores to life. We’ve been featured over 2,000 times by Google Play in 100+ countries and recognized as India’s most innovative startup app
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Hiring for AGM- Performance Marketing at EaseMyTrip.com
Location-Gurugram- Sec-32
Experience - 10-15 Years in Performance Marketing
6 Days Working
Preffered candidate from Travel Industry
About The Role
The AGM- Performance Marketing at EaseMyTrip is a pivotal role focused on maximizing the digital footprint and customer acquisition through targeted advertising and strategic marketing. This individual is tasked with the creation, execution, and optimization of a comprehensive performance marketing strategy. The specialist will manage campaigns across multiple digital platforms, continuously analyze performance data, and adapt strategies to enhance efficacy and ROI. This role demands a high level of analytical prowess, creativity, and adaptability to stay ahead of market trends and leverage emerging technologies for marketing advantages.
Preferred Candidate Profile:
- Educational Background: Holds a degree in Marketing, Business Administration, or a related field.
- Experience: Proven experience in performance marketing, with a strong background in managing multi-channel digital marketing campaigns, including PPC, SEO, and social media.
- Analytical Skills: Possesses excellent analytical capabilities with the ability to leverage data and metrics to make informed marketing decisions.
- echnical Proficiency: Skilled in using digital marketing tools and technologies such as Google Analytics, Google Tag Manager, and mobile marketing applications.
- Strategic Thinker: Ability to develop effective marketing strategies and plans with a clear focus on achieving measurable results.
- Communication Skills: Excellent communication skills, capable of articulating ideas clearly and engaging effectively with both team members and management.
- Problem Solving: Strong problem-solving skills with a creative approach to overcoming challenges and achieving business objectives.
- Adaptability: Open to new ideas, willing to experiment, and adaptable to changing digital landscapes and consumer behaviors.
- Goal-Oriented: Highly motivated and goal-oriented, with a track record of meeting or exceeding performance targets.
- Team Player: Demonstrates the ability to work collaboratively in a team environment, contributing to a cooperative work dynamic.
- Company Overview
EaseMyTrip commenced its operations in 2008 by focusing on the B2B2C (business to business to customer) distribution channel and providing travel agents access to its website to book domestic travel airline tickets in order to cater to the offline travel market in India. Subsequently, by leveraging its B2B2C channel, the company commenced operations in the B2C (business to customer) distribution channel in 2011by primarily focusing on the growing Indian middle class population’s travel requirements. With our presence in the B2B2C and B2C channels, we were able to commence operations in the B2E (business to enterprise) distribution channel in 2013 with the aim of providing end-to-end travel solutions to corporates. Our presence in three distinct distribution channels provide us with a diversified customer base and wide distribution network. We believe that the strength of our brand, the quality of our services, our user-friendly websites (www.easemytrip.com and www.easemytrip.in), android and iOS based mobile applications (EaseMyTrip), our customer centric approach, as well as our efficient marketing programs have enabled us to develop significant market share in the domestic airline ticket business in India. In Fiscal 2019, GoAir, and SpiceJet, recognized us as amongst the top travel partners in terms of revenue and passenger count. The strength of our brand has increased significantly over the years. Our technology-enabled infrastructure and systems have enabled us to operate and maintain an efficient and lean organization related to the size of our operations. We have not required any equity infusion subsequent to our original incorporation requirements, and we have historically financed our working capital requirements and the expansion of our business and operations primarily through funds generated from our operations and debt financing.
Position: Business Development Executive
Company: Enpointe.io
Location: Mumbai
Employment Type: Full-time
About Enpointe.io:
Enpointe.io is a technology-driven company delivering cutting-edge web and digital solutions tailored to solve real business challenges. Our team blends creativity, strategy, and innovation to empower clients with impactful results. As part of our growth journey, we are seeking a highly motivated Business Development Executive to drive revenue, forge partnerships, and shape our business growth strategy.
Position Overview:
We are looking for a dynamic Business Development Executive with 1 to 3 years of experience in IT services, SaaS, or digital products. The ideal candidate will be responsible for end-to-end sales — from lead generation and prospecting to closing deals and post-sale account management. You will play a key role in identifying new business opportunities, nurturing client relationships, and representing Enpointe.io’s value in the market.
Key Responsibilities:
- Identify, qualify, and pursue new business leads across target industries and regions.
- Own the end-to-end sales cycle — lead generation, pitching, proposal development, negotiation, and closure.
- Understand client needs and tailor solutions that align with Enpointe’s offerings.
- Build and maintain strong relationships with new and existing clients.
- Collaborate with internal teams (marketing, design, tech) to deliver customized proposals and client communications.
- Achieve revenue targets through strategic sales planning and effective funnel management.
- Conduct regular market research and competitive analysis to identify new trends and growth opportunities.
- Represent the company at networking events, industry meetups, and client meetings.
- Maintain accurate sales reports, pipelines, and forecasts using CRM tools.
- Support marketing campaigns and contribute to the creation of outreach content, case studies, and collateral.
Required Skills and Qualifications:
- 1 to 3 years of experience in business development, sales, or client acquisition in IT services, SaaS, or digital products.
- Proven track record of closing deals and achieving revenue targets.
- Strong understanding of B2B sales processes and client lifecycle.
- Excellent communication, negotiation, and presentation skills.
- Experience using CRM platforms (e.g., Zoho, HubSpot, Salesforce) to track and manage leads.
- Knowledge of digital services, including websites, applications, branding, or marketing campaigns.
- Ability to work independently, take ownership, and drive initiatives forward.
- Comfortable with market research, outbound outreach, and cold communication strategies.
Preferred Qualifications:
- Experience in pitching IT solutions to startups, SMEs, or global clients.
- Familiarity with proposal and RFP/RFQ creation.
- Understanding of sales enablement strategies including email campaigns and LinkedIn outreach.
- Knowledge of digital transformation, design thinking, or CX (Customer Experience) is a plus.
- Awareness of industry tools like LinkedIn Sales Navigator, Apollo, Clutch, or Upwork.
Minimum Qualifications:
- MS or BS in Computer Science or a related subject.
- At least five (5+) years of web application testing and automation experience.
- Taking complete ownership of product testing efforts.
- Proficiency in Java/ Python or any other Object-Oriented Language.
- Experience of Selenium & WebServices or REST API testing or backend testing
- Ability to design and develop test automation frameworks from scratch
- Experience in CI/ CD setup preferably with Jenkin
- Good analytical and problem-solving skills
- Expert in methodically developing use-cases-
- Expert at writing automation test cases using Selenium.
- Expert at testing the web application for both functionality and performance.
- Understands what world-class quality for SAAS Products
- Expert at communicating the QA results with the engineering teams
- Expert at increasing visibility for blocker/critical issues.
You will be working with other engineers and developers working on different layers of the infrastructure.
Key Skills and Expereince required : -
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to design applications around natural user interfaces, such as “touch”
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- Manage different versions of complicate code and distribute them to different teams in the organization utilizing TFS.
- Develop an ASP.Net application to input and manage a production schedule, production statistical analysis and trend reporting.
- Create routines for importing data utilizing XML, CSV and comma delimitate files.
- Filter and cleanse OLTP data with complex store procedures and SSIS packages in the staging area.
- Develop a dimensional database and OLAP cube using SSAS for analysis, maintenance and good customer service.
- Involve in development and implementation of SSIS, SSRS and SSAS application solutions for various business units across the organization.
- Extract the data from XML and load it to dimensional model.
- Maintain SQL scripts, indexes, complex queries for data analysis and extraction.
- Create advanced reports like dashboard and scoreboard using SharePoint and power pivot for better presentation of data.
- Create cubes in SSAS reports which require complex calculations such as calculation of the premium for a particular policy.
- Create SharePoint sub sites, lists, libraries, folders and apply site permissions according to the given requirement.
- Work with business analysts, subject matter experts, and other team members to determine data extraction and transformation requirements.
- Develop T-SQL functions and store procedures to support complex business requirements.
- Create and configure an OLTP replication database for disaster recovery purpose.
- Designed/Implemented/Maintain OLAP servers and processes to replicate production data to the server.
We are hiring a Recruitment Specialist who can take care of hiring and team building.
Job Roles and Responsibilities:
- Coordinate with managers to identify staffing needs.
- Determine selection criteria.
- Source potential candidates through online channels (e.g. Job portals , Social media platforms, Professional networks).
- Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
- Assess candidate information, including resumes and contact details, using our Applicant Tracking System.
- Design job descriptions and interview questions that reflect each position's requirements.
- Lead employer branding initiatives and manage a team of Recruitment executives.
- Forecast monthly, quarterly and annual hiring needs by department.
- Foster long-term relationships with past applicants and potential candidates.
Requirements:
- Must have experience in IT, Non IT and leadership roles hiring, preferably for startups.
- Proven work experience (minimum 3+ years) as a Recruitment Specialist or similar role.
- Experience in volume/bulk hiring for Sales roles.
- Familiarity with social media, resume databases and professional networks.
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
- Excellent verbal and written communication skills.
- A keen understanding of the differences between various roles within organisations.
- B-Tech or MBA in Human Resources Management.
Simplilearn is growing quickly and we are looking to bring in an ASSOCIATE DIRECTOR
who would play an important role in the Enterprise sales team ensuring business growth through new strategic client acquisitions across UK and Europe.
You’ll be involved in building relationship across key identified prospects, developing Go-to-Market strategies, managing the sales cycle and achieving the revenue and margin targets.
If that sounds like you, apply to join us.
ABOUT THE COMPANY
Simplilearn Solutions Pvt Ltd. provides an outcome-based online training across digital
technologies and has helped more than 1 million professionals and 1000 companies across 150
countries to get trained, acquire certifications, and reach their business and career goals. Our
training courses are designed and updated by 2000+ renowned industry experts. Our blended
learning approach combines online classes, instructor-led live virtual classrooms, project work,
and 24/7 teaching assistance.
Our vibrant community of experts and certified professionals is a powerful resource pool of tips,
tricks, and insightful advice. More than 40 global training organizations have recognized us as
an official provider of certification training. We have been named the 8th most influential
education brand in the world by LinkedIn.
Responsibilities
- Developing and executing a go-to-market (GTM) plan for the markets.
- Identifying and establishing a partner network comprising of Distributors, Channel Partners and Resellers.
- Working closely with the marketing team to plan activation activities for brand building and lead generation.
- Actively prospect, qualify and develop a sales pipeline including B2B (University/Corporate) accounts to meet monthly / quarterly / annual revenue targets.
- Mining existing accounts for upselling and cross selling opportunities.
- Handling inbound enquiries.
An ideal candidate will be…
- Responsible for enterprise business across UK and Europe through account mining and hunting.
- Managing and developing a partner network across countries.
- Developing a marketing plan and calendar of activities for brand building and lead generation
- Actively prospect, qualify and develop sales pipeline to meet monthly revenue targets
- Handling the complete sales cycle from product demo to closure
- Understanding client requirements and working with cross functional teams - pre-sales, solution architect and customer success teams to ensure a smooth and quick sales cycle
Desired skills
- Having 8+ years of experience in selling into UK and Europe geographies
- Experience of selling software products/Ed-Tech to the above-mentioned markets
- Handled revenue targets of USD 1 Million and above
- Excellent communication skills
- MBA (Preferably Tier 1) along with an engineering degree would be preferred
Your responsibilities as a backend engineer will include:
- Back-end software development
- Software engineering and designing data models and write effective APIs
- Working together with engineers and product teams
- Understanding business use cases and requirements for different internal teams
- Maintenance of existing projects and New feature development
- Consume and integrate classifier/ ML snippets from Data science team
What we are looking for:
- 2+ years of industry experience with the Python and Django framework.
- Degree in Computer Science or related field
- Good analytical skills with strong fundamentals of data structures and algorithms
- Experience building backend services with hands-on experience through all stages of Agile software development life cycle.
- Ability to write optimized codes,debug programs, and integrate applications with third party tools by developing various APIs
- Experience with Databases.
- Experience with writing REST-APIs.
- Prototyping initial collection and leveraging existing tools and/or creating new tools
- Experience working different types of datasets (e.g. unstructured, semi-structured, with missing information)
- Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
- A positive attitude, and a growth mindset
Bonus:
- Experience with relevant Python libraries such as Requests, sklearn, Selenium
- Hands on experience in Machine learning implementations
- Experience with Cloud infrastructure (e.g. AWS) and relevant microservices
- Good Humor
Job Description:
- Possesses a high degree of technical competency to design and develop digital applications using cutting-edge tools and technologies
- Collaborative working with the client's technology and business staff day to day
- Proactive and willing to go above and beyond to satisfy the client and deliver on project goals
- Codes, tests, debugs, implements, and documents complex applications
- Prepares for, and actively facilitates hand-off at project completion to ensure a smooth transition to the larger organization
- Extensive experience in Angular (i.e., designs new templates, tests styles or sheets, fixes bugs; collaborates heavily with core team members (especially UX and Design))
- Integration knowledge and experience with exposed services (e.g. REST, SOAP, etc.)
- Familiar with common security and performance pattern (e.g.: OATH)
- Additional Requirements for Application Platform: Angular
- Level of expertise with Angular SSR applications
- Knowledge of Micro Frontends or Micro UI
- Interaction paradigm with UI elements
- Exposure to CSS and Javascript
Technical Skill Set:
- Programming Languages: Java, Objective-C, C++, JAVASCRIPT, NodeJS
- Web Technologies: Angular 9/10, ReactJS, ES6, NgRx, Redux, HTML5, CSS3, BOOTSTRAP, JQuery, PHP, AJAX, PolymerJS
- Web Services: REST, SOAP
- Web Service Protocols: HTTP, XML, WSDL, UDDI, SOA
- Databases: MySQL, Oracle, MongoDB
Qualifications:
- Solid knowledge of HTML5 and CSS3 web standards
- Solid knowledge of JavaScript as well as Browser APIs
- Angular 2+
- RxJS, Typescript, JQuery.
- Experience writing unit tests
- Webpack, Babel
- Familiar with SASS and Responsive Design
- Experience using any CSS naming convention
- Experience debugging using JavaScript-based tools like Chrome Developer Console
- Solid understanding of Git
- Good understanding of SEO principles
- You are self-organized and can work autonomously
- Strong analytical, problem-solving, written and verbal communication skills
Job Summary
We are a startup based in Brookfield, ITPL Main Road, Bangalore. We are looking for a quality & creative Content Writer for creating engaging content as per needs.
Responsibilities and Duties
- Create, edit and proof-read copy according to the mandate expectations while meeting deadlines.
- Blog posts, Articles, Taglines, Social Media Content, Web copy, email copy, brochures, or other related marketing materials.
- Producing creative ideas for innovative campaigns
Key Skills
Must have practical knowledge of Ms-Office package, HTML Tags, CSS.
Required Experience and Qualifications
- Excellent command on the English language with a natural flair for writing, coupled with strong editing.
- Consistent in generating result oriented content that is thorough in research and comprehensive in treatment.
- Have knowledge of the Content Marketing/Digital Marketing Industry & able to deliver authoritative articles, which can be used as branding purpose.
- Proficient in SEO content development work, with a solid understanding of Social Media.
- Expertise in content updates for the company's social sites like Linkedin, Facebook, Twitter, etc.
- Ensuring ongoing improvements in content coverage and quality.
- To edit and revise existing content based on keywords.
- To develop unique, error free, grammatically correct content for client Brands.
- Flair for writing News, special stories.
- Able to create original play-free Blogs, Articles, website content, services descriptions.










