Customer Service Executive

Dear ,      

I came across your profile and am impressed with your background. I wanted to reach out regarding a Salesforce Developer role. Based on your profile, I think you would be a great fit! If you are interested in hearing more, I would love to connect and give you more information.

Please find the below job specifications,

Position: Salesforce Developer

Location: Hyderabad, Telangana, India

Job Type: Permanent (full-time)

Company Overview:

About Wallero:

We are a Seattle-based company specializing in product engineering, software development, and technology services. With offices in the U.S., Canada, Bulgaria, and India (specifically, Manjeera Trinity Corporate, JNTU-Hitech City Road, adjacent to LULU Mall in Hyderabad), we provide comprehensive solutions to our global clientele.

As a Microsoft Gold partner company, Wallero is committed to delivering exceptional services and innovative solutions in the technology space. For a detailed overview of our company, please visit: Wallero About Us

Wallero Culture:

At Wallero, we foster a vibrant and inclusive culture that values collaboration, innovation, and professional growth. We believe in creating an environment where every team member can thrive and contribute meaningfully to our projects and initiatives. Explore more about our culture and career opportunities at: Wallero Careers

Primary Skills / Expertise: Force.com, Apex, Lightening Aura, Lightning LWC, Lightning Flows, Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Omnistudio, REST API’s, Services Integration, SFDC Administration, Salesforce DevOps, Git, VS Code.

Role & Responsibilities:

• Should have 7+ years of experience in Salesforce.com Architecture, Design and Development.
• Highly proficient with Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Einstein Analytics
• Deep understanding and hands-on experience with all aspects of Salesforce declarative customisation—custom objects, validation rules, OWD settings, profiles, roles, approval processes, permission sets, flows, process builders, etc.,
• Highly proficient with Apex, LWC, Lightning Components, Aura, Flows for Industries (DPA), REST API, SOQL, Salesforce Platform events, CDC etc.,
• Experience building customer-facing, web-based user interfaces using Experience cloud, with an understanding of HTML/XHTML, XML, JavaScript, CSS, etc.
• Expertise in Force.com Sites, Salesforce Shield, Security, CORS, Connected Apps, SSO, Authentication protocols, etc.
• Expert-level knowledge of salesforce coding best practices
• Salesforce-certified Developer (Platform Developer1 and Platform Developer2)
• Exceptional written and verbal communication skills
• Demonstrated ability to effectively work in a team environment with varying skill set levels.

Why Wallero?

·      Founded by technologists from Microsoft, Wallero has established a strong reputation for building amazing products, applications and cloud solutions for enterprises and municipalities in the US and Worldwide

·      At Wallero, products and solutions are developed for enterprises who demand the industry’s best in cutting-edge technologies. Whether it’s Internet of Things, Custom Mobile Apps, or Public Cloud, your career at Wallero will enable you to have hands-on experience in delivering customer delight while enhancing your career growth by working with the latest and best in technology.                                                                                                                                                                                      

·      Our culture encourages initiative and growth while promoting the ability to take on new opportunities and work on new technology.

·      Wallero’ s culture is one of collaboration and teamwork—always encouraging individual and team contributions.

·      Employees work in a respectful environment and can work on the projects that align with their career and technology interests.

If you believe you have the skills and experience necessary for this role and are excited about contributing to our team, we would love to hear from you.

• Drive Customer Success Outcomes
  • Increase renewal rates and reduce churn
  • Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
  • Drive new business growth through greater advocacy and reference-ability
• Optimize Customer Lifecycle
  • Identify opportunities for continuous improvement
  • Learn from best practices in industry
  • Take Decisions on contentious issues during customer journey
• Manage Customer Success Activities
  • Customer Support Management
  • Customer Success Management
  • Renewals
  • Billing and Collections (along with finance)
  • Advocating for Cross Sell and Upsell
• Inspire Customer Success Across Company
  • Create company-wide culture of Customer Success
  • Align with Marketing around marketing to existing clients
  • Align with Product around driving product roadmap
  • Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
  • Create company-wide customer feedback loop
  • Align with Finance around measurement and forecasting
  • Align with Executive Team around key metrics and objectives

Requirements:

• 2+ years experience in B2B organizations
• Strong empathy for customers AND passion for revenue and growth
• Ability to manage influence through persuasion, negotiation, and consensus building
• Ideally combined background of post-sale and sales or business experience
• Excellent communication and presentation skills
• Deep understanding of value drivers in recurring revenue business models
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Relevant Bachelor’s degree; preference for computer science or related degrees
• Need - good excel skills. Want - good ppt skills
• Handling tough situations or unhappy customers

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you 

will be responsible for contacting customers, introducing our products or services, and generating leads. 

Your primary objective will be to engage customers over the phone, provide information about our 

offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a 

customer-oriented approach are essential for success in this role.

Responsibilities:

• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer 

service is a plus.

Required Skills/Qualifications: 

∙         B.Tech/MCA in Comput

Required Skills/Qualifications: 

Any Backend Technology is acceptable

∙         B.Tech/MCA in Computer Science or equivalent with 1-3 years’ experience with server-side web application development.

∙         Extensive development experience using LAMP or MEAN stack, RESTful web services or Node.js, HTML and CSS.

∙         Good understanding of Data structures and Relational Databases like MySQL or NoSQL Databases like MongoDB.

∙         Experience working with services in AWS such as EC2, RDS, and ELBs and have knowledge of VPCs.

∙         Experience with server side and client side MVC frameworks, Kafka Ansilble,Jenkins.

∙         Exposure to Continuous Integration (CI) and Continuous Deployment (CD), automated testing and agile development methods.

∙         Understanding of Version Management Tools like GitHub.

er Science or equivalent with 1-3 years’ experience with server-side web application development.

∙         Extensive development experience using LAMP or MEAN stack, RESTful web services or Node.js, HTML and CSS.

∙         Good understanding of Data structures and Relational Databases like MySQL or NoSQL Databases like MongoDB.

∙         Experience working with services in AWS such as EC2, RDS, and ELBs and have knowledge of VPCs.

∙         Experience with server side and client side MVC frameworks, Kafka Ansilble,Jenkins.

∙         Exposure to Continuous Integration (CI) and Continuous Deployment (CD), automated testing and agile development methods.

∙         Understanding of Version Management Tools like GitHub.

• Designing and building the WordPress website front-end
• Creating the website architecture
• Designing and managing the website back-end including database and server integration
• Creating landing pages 
• Generating WordPress themes and plugins
• Conducting website performance tests
• Troubleshooting content issues
• Monitoring the performance of the live website and improving it
• Work on SEO and Optimise continuously for website using Google Analytics
• Assist in Social Media Management and Email Marketing
• Stay updated with latest web technologies, SEO Tools and Website optimising tools and widgetss
• Managing Social Media Management Tools

• Liaising with clients to identify specific business problems and develop ideas
• Communicating with colleagues within the agency, such as creatives and account managers, in the process of developing a campaign
• Gaining a comprehensive context for advertising strategies by analysing a wide range of information in detail, including demographics, socio-economic and the market for the client's product and market share;
• Commissioning research from outside organisations to inform advertising strategies, using both qualitative methods, such as focus groups and structured interviews, and quantitative methods, such as demographic profiling and questionnaires
• Running research groups
• Finding an 'angle' on a specific product or service on which to base a campaign;
• Researching the product or service to be advertised, which may involve gaining technical or specific knowledge
• Reconciling the differences between consumers' current perceptions of the brand and the way the client wishes the brand to be perceived;
• Meeting the client to learn the background of the brand and advising on possible approaches to the target market
• Providing the creative team with a clearly defined brief that contains concise information on the product, audience and strategy
• Presenting conclusions and ideas to clients and other agency staff
• Analysing and interpreting customer response and sales data to evaluate the effectiveness of the campaign.