Team Lead - Customer Success

Here’s what you’ll be doing
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.


Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same

2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features

Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)

Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)

2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!

3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like

4. No bell curve performance evaluations

5. And yes, a super fun and smart group of folks to collaborate and grow with.

Looking for a self-motivated SEO and Search engine marketing expert.
You will have to take care of the marketing of a web product.
We are located in Pune, you will have to work from the office.

This role will involve reviewing business requirements, doing an assessment of customer needs and coordinating between sales and delivery teams.

 

 

About Us

We help teachers do better what they do best - teach!

 

We do this by creating intuitive technology tools that empower teachers across all stages of teaching and learning. We're reimagining how education is delivered in the classroom and we're building a world-class, product-first organisation as we scale. Our mission is to amplify teaching for 60 million K-12 educators globally and support them in delivering meaningful and personalised learning experiences.

 

Our first product is a collaboration platform for IB PYP teachers. Be it curriculum planning or parent communication, student portfolios or reports creation, we make working together simple and fun. Currently, is being used by 1,000+ progressive schools and 25,000+ teachers across the world. All our growth has been 100% organic and fuelled by positive word of mouth. Over the next 3 years, our goal is to become the preferred teaching partner of more than 50% K-12 teachers across the world.

 

We are a diverse group of people (educators, engineers, designers) who have been fortunate to study at some of the best colleges - Stanford, Harvard, Brown, IITs. We have experience of working in companies like McKinsey, Unilever, Sprinklr, Zomato, Bridge International Academies,and, Teach for India. We also own and operate a network of progressive schools (www.todden.com); this gives us the opportunity to work in a tight loop with teachers and incorporate their feedback into the products and services we build. We are backed by leading VCs and Angel Investors.

 

"Good design is as little design as Possible" - Dieter Rams

 

Design is one of our core competencies and as a Visual Designer on the team, you'll lead the way. Our designers are makers and storytellers. They envision how people experience our brand and bring that vision to life in a way that feels inspired, refined and even magical.

 

 

• Has an interest in designing for education
• Is a design expert with deep understanding spanning digital, print, and experiential design
• Is obsessed with breaking new creative ground through crafting the best ideas in design
• Is optimistic and open to new ideas and ways of working
• Has a diverse portfolio that shows good aesthetic judgment and attention to detail

 

• 2+ years' of experience in designing for brands, digital products and services
• Formal design training with an incredible eye for detail and obsessive appreciation for typography, design and layout
• Demonstrated mastery of the Adobe Creative Suite
• Excellent organisational, collaboration, and communication skills

 

 

• Handle end to end recruitment activities - starting from job posting, talent sourcing, prescreening, assessment, interview, offer management and onboarding process for the assigned hiring requisition alongside ensuring best in class candidate and Hiring Leader experience.
• Working with members of the senior leadership team, management and candidates to identify and attract talent.
• Handle stakeholder relationships and drive the recruitment processes, which includes talent branding, sourcing strategies and overall recruitment related responsibilities.
• Manage relationships with external resources such as recruiting agencies as needed.
• Regular communication with hiring managers to discuss candidates and drive the recruitment process
• Understand business, hiring leaders’ needs and delivering value by crafting right solutions.
• Execute sourcing strategy and talent pipelining for hiring across all levels to source top talent through social media, job boards, Internet sourcing, and Employee Referral Program & Internal job posts.

Designation: DevOps Engineer

Work Location: Andheri East, Mumbai

Experience: 2-4 Years

About the Role:

At Bizongo, we believe in delivering excellence which drives business efficiency for our customers. As Software Engineer’s at Bizongo, you will be working on developing next generation of technology that will impact how businesses take care of their process and derive process excellence. We are looking for engineers who can bring fresh ideas, function at scale and are passionate about technology. We expect our engineers to be multidimensional, display leadership and have a zeal for learning as well as experimentation as we push business efficiency through our technology. As a DevOps Engineer, you should have hands-on experience as a DevOps engineer with strong technical proficiency on public clouds, Linux an programming/scripting.

Job Responsibilities:

Gather and analyse cloud infrastructure requirements
Automate obsessively
Support existing infrastructure, analyse problem areas and come up with solutions
Optimise stack performance and costs
Write code for new and existing tools
Must-haves:

Experience with DevOps techniques and philosophies
Passion to work in an exciting fast paced environment
Self-starter who can implement with minimal guidance
Good conceptual understanding of the building blocks of modern web-based infrastructure: DNS, TCP/IP, Networking, HTTP, SSL/TLS
Strong Linux skills
Experience with automation of code builds and deployments
Experience in nginx configurations for dynamic web application
Help with cost optimisations of infrastructure requirements
Assist development teams with any infrastructure needs
Strong command line skills to automate routine system administration tasks
An eye for monitoring. The ideal candidate should be able to look at complex infrastructure and be able to figure out what to monitor and how.
Databases: MySQL, PostgreSQL and cloud-based relational database solutions like Amazon RDS. Database replication and scalability
High Availability: Load Balancing (ELB), Reverse Proxies, CDNs etc.
Scripting Languages: Python/Bash/Shell/Perl
Version control with Git. Exposure to various branching workflows and collaborative development
Virtualisation and Docker
AWS core components (or their GCP/Azure equivalents) and their management: EC2, ELB, NAT, VPC, IAM Roles and policies, EBS and S3, CloudFormation, Elasticache, Route53, etc.
Configuration Management: SaltStack/Ansible/Puppet
CI/CD automation experience
Understanding of Agile development practices is a plus
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
Why work with us?

Opportunity to work with "India’s leading B2B" E-commerce venture. The company grew its revenue by more than 12x last year to reach to a 200 Cr annual revenue run rate scale in March 2018. We invite you to be part of the upcoming growth story of B2B sector through Bizongo
Having formed a strong base in Ecommerce, Supply Chain, Retail industries; exploring FMCG, Food Processing, Engineering, Consumer Durable, Auto Ancillary and Chemical industries
Design and Development launched for Bizongo recently and seeing tremendous growth as a steady and additional revenue stream
Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL
Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017
Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
About the Company:

Company Website: https://www.bizongo.com/

Any solution worth anything is unfailingly preceded by clear articulation of a problem worth solving. Even a modest study of Indian Packaging industry would lead someone to observe the enormous fragmentation, chaos and rampant unreliability pervading the ecosystem. When businesses are unable to cope even with these basic challenges, how can they even think of materializing an eco-friendly & resource-efficient packaging economy? These are some hardcore problems with real-world consequences which our country is hard-pressed to solve.
Bizongo was conceived as an answer to these first level challenges of disorganization in the industry. We employed technology to build a business model that can streamline the packaging value-chain & has enormous potential to scale sustainably. Our potential to fill this vacuum was recognized early on by Accel Partners and IDG Ventures who jointly led our Series A funding. Most recently, B Capital group, a global tech fund led by Facebook co-founder Mr. Eduardo Savarin, invested in our technological capabilities when it jointly led our Series B funding with IFC.
The International Finance Corporation (IFC), the private-sector investment arm of the World Bank, cited our positive ecosystem impact towards the network of 30,000 SMEs operating in the packaging industry, as one of the core reasons for their investment decision. Beyond these bastions of support, we are extremely grateful to have found validation by various authoritative institutions including Forbes 30 Under 30 Asia. Being the only major B2B player in the country with such an unprecedented model has lent us enormous scope of experimentation in our efforts to break new grounds. Dreaming and learning together thus, we have grown from a team of 3, founded in 2015, to a 250+ strong family with office presence across Mumbai, Gurgaon and Bengaluru. So those who strive for opportunities to rise above their own limitations, who seek to build an ecosystem of positive change and to find remarkable solutions to challenges where none existed before, such creators would find a welcome abode in Bizongo.

Key Responsibilities
● We believe that the role of an engineer at a typical product company in India has to evolve from just working in a request response mode to something more involved.
● Typically an engineer has very little to no connection with the product, its users, overall success criteria or long term vision of the product that he/she is working on.
● The system is not setup to encourage it. Engineers are evaluated on their tech prowess and very little attention is given to other aspects of being a successful engineer.
● We don’t hold appraisals as we don’t believe that evaluation of work and feedback is a constant affair rather than every 6 or 12 months. Besides there is no better testament of your abilities than the growth of the product.
● We don’t have a concept of hierarchy and hence we don’t have promotions. All we have in Udaan are Software Engineers.

Skills & Knowledge:
○ 4-15 years of experience
○ Sound knowledge in Programming,
○ High Ownership & Impact oriented
○ Creative thinker & Implementation
○ Highly Customer Obsessed & Always Insisting on Highest Standards

If you believe you can do marketing miracles, then this is for you. Responsibilities: - Planning and executing digital marketing initiatives which includes email marketing, SEO, SMO, SEM, content marketing, influencer marketing, affiliate marketing - Building and managing digital marketing team and leading the community building exercise - Developing social media strategies, innovative and creative ideas and solutions that deliver measurable results - Deliver regular feedback, analysis and reporting to demonstrate how social media initiatives are adding value - Monitor relevant trends and competitor behaviour and derive useful insights Identity social media tools that can benefit the company and implement where appropriate Must haves: - Sincere love for travel - Excellent content development skills - Excellent leadership skills and ability to handle a team - Experience in digital and social media marketing - Imagination and the ability to effectively express it About ToRoots: ToRoots is an early stage angel funded startup. We are a team of people who believe in experiential learning. If you are looking for something where you can implement your learning and learn while experimenting, ToRoots is a place to be. You will be among the people who will set a company culture, and we intend to (and will) be listed among the best places to work in the world. If you think that you can make reach out to the relevant audience in least possible resources, then write to us. PS. We will be noticing how you market yourself :) PPS. You need to have the mindset of working with a early stage start-up and the risks and rewards associated with it. PPPS. Apart from monetary compensation, there is ESOPS plans also in place.