About MyOperator
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview
The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships.
Responsibilities:
Revenue Growth and Retention:
- Drive upsell and cross-sell initiatives to maximize customer value.
- Implement strategies for revenue retention and expansion within the existing customer base.
- Monitor and improve product adoption rates among customers.
- Develop and execute churn management strategies to minimize customer attrition.
Team Leadership and Management:
- Lead, mentor, and develop a team of Customer Success Representatives
- Set team goals, monitor performance, and provide regular feedback and coaching.
- Conduct performance reviews and identify training needs.
- Ensure team adherence to established processes and best practices.
Customer Relationship Management:
- Oversee and manage key customer relationships.
- Address and resolve escalated customer issues in a timely and effective manner.
- Proactively identify and mitigate potential customer risks.
- Drive customer satisfaction and loyalty initiatives.
Client Onboarding:
- Oversee the onboarding process for new clients, ensuring a satisfactory experience.
- Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities.
Process Improvement and Optimization:
- Identify areas for process improvement within the Customer Success department.
- Develop and implement strategies to enhance efficiency and effectiveness.
- Monitor key metrics and generate reports on team and customer performance.
- Utilize data to make informed decisions and drive continuous improvement.
Collaboration and Communication:
- Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience.
- Communicate effectively with team members, management, and customers.
- Participate in meetings and provide updates on team activities and customer issues.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 3+ years of experience in customer success and account management.
- 2+ years of prior experience in a team lead or management role.
- Proven experience in customer success, account management,
- Proven team management experience.
- Strong communication, interpersonal, and problem-solving skills.
- Proficiency in CRM software and other relevant tools.
- Experience in the cloud telephony or SaaS industry is a plus.
Key Skills:
- Leadership and team management
- Customer relationship management
- Process improvement
- Communication and interpersonal skills
- Problem-solving
- Data analysis
- CRM software proficiency
Additional Information
- Opportunity for growth and advancement.
- Dynamic and collaborative work environment
- Chance to work with cutting-edge technology and solutions.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
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Experience: 7+ years
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- Engineering teams ship faster with confidence and built-in guardrails.
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This is a hands-on leadership role combining architecture and implementation.
You will:
- Build, not just review.
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- Act as a force multiplier for product engineering teams rather than becoming a bottleneck.
- Drive platform strategy while remaining deeply involved in execution.
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- Design reusable, opinionated platform patterns instead of one-off infrastructure.
- Build and evolve Zoop's Internal Developer Platform (IDP), including:
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- Lead Kubernetes and cloud-native adoption at scale.
- Drive infrastructure automation using Terraform, Pulumi, or similar Infrastructure-as-Code (IaC) tools.
CI/CD, Reliability & Developer Experience
- Establish robust CI/CD practices with quality gates and production readiness.
- Improve deployment safety through automation and testing.
- Define and monitor:
- Golden Signals
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- SLOs
- Incident response processes
- Reduce operational toil and improve developer productivity.
- Make observability a first-class capability using cost-efficient monitoring systems.
- Build an observability platform that multiple engineering teams can easily integrate into their applications.
Security, Privacy & Compliance
- Build security-by-default into infrastructure and deployment pipelines.
- Lead implementation and continuous compliance for:
- DPDP Act (India)
- ISO 27001:2022
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- Implement:
- Zero Trust architecture
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FinOps & Cloud Optimization
- Make cloud costs transparent and accountable across engineering teams.
- Establish FinOps practices including:
- Budgets
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- Optimization routines
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AI, Data & MLOps Foundations
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- Define guardrails for AI systems and sensitive data handling.
Leadership & Collaboration
- Partner closely with engineering teams to align infrastructure strategy with product goals.
- Mentor engineers and guide teams through technical change.
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What We're Looking For
Experience
- 7+ years of experience building and operating production infrastructure.
- Experience scaling engineering platforms in high-growth or regulated companies.
- Strong hands-on expertise in:
- Kubernetes and the cloud-native ecosystem
- Service Mesh technologies
- Policy Engines
- GCP, AWS (Azure exposure is a plus)
- Terraform and Infrastructure as Code
Engineering & Operations
- Strong understanding of SDLC and modern CI/CD systems (Jenkins, GitOps, etc.).
- Experience with observability tools such as:
- Grafana
- Prometheus
- New Relic
- Comfortable reading and contributing to production systems written in:
- Go
- Python
- Node.js
Security & Compliance
- Practical experience implementing ISO 27001 and SOC 2 controls.
- Strong understanding of:
- Data protection
- Privacy
- Identity and access management
- Security best practices
Mindset
We're looking for someone who is:
- Action-oriented with sound engineering judgment.
- Analytical, cost-conscious, and reliability-focused.
- Collaborative, calm under pressure, and open to feedback.
- Comfortable challenging decisions and explaining trade-offs when necessary.
Nice to Have
- Experience in fintech, identity, or other regulated industries.
- Built Internal Developer Platforms (IDPs) or shared infrastructure tooling.
- Contributions to open-source projects.
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- Design and execute test cases, scripts, and security test plans for web, mobile, and cloud applications.
- Conduct vulnerability assessments and penetration testing to identify and mitigate security risks.
- Detect and analyze threats such as SQL Injection, XSS, CSRF, SSRF, IDOR, and others (OWASP Top 10).
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- Utilize tools like Burp Suite, 'Jmeter OWASP ZAP, Metasploit, Kali Linux, Nessus, and similar.
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- Relevant certifications such as CEH, OSCP, CISSP, or Security+ are a strong plus.
About the Internship
Nexora Group is seeking enthusiastic students interested in the Internet of Things (IoT) and Embedded Systems. This internship provides hands-on exposure to smart devices, sensor integration, microcontrollers, embedded programming, and IoT-based applications.
Interns will gain practical experience working on real-world projects involving connected devices, automation systems, data collection, and intelligent monitoring solutions while learning industry-relevant technologies.
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- Develop and test embedded applications.
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- Familiarity with Arduino, ESP32, Raspberry Pi, or similar platforms.
- Basic knowledge of C, C++, or Python programming.
- Understanding of sensors, actuators, and communication protocols.
- Strong analytical and problem-solving skills.
- Passion for innovation and technology.
Eligibility
- B.Tech, M.Tech, Diploma, B.Sc., M.Sc., or related disciplines.
- Students pursuing Electronics, Electrical Engineering, Embedded Systems, IoT, Computer Science, Instrumentation, Mechatronics, or related fields.
- Freshers and recent graduates are encouraged to apply.
What You Will Learn
✅ Internet of Things (IoT) Fundamentals
✅ Embedded Systems Development
✅ Microcontroller Programming
✅ Sensor & Device Integration
✅ IoT Communication Protocols
✅ Smart Automation Systems
✅ Industry-Oriented Project Development
Benefits
✅ Internship Completion Certificate
✅ Letter of Recommendation (Performance-Based)
✅ Hands-on Industry Project Experience
✅ Professional Mentorship & Guidance
✅ Resume & LinkedIn Profile Enhancement
✅ Portfolio Development Support
✅ Exposure to Real-World IoT Applications
About Us:
InstaWeb Labs Pvt. Ltd. builds Websites.co.in, a platform that lets micro-businesses create a website in 5 minutes. With 4M+ users in 190+ countries and 98 languages, we’re globally recognized by Google, Facebook, and Cornell for innovation and impact.
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Experience: 2–4 Years
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Role Overview:
We are looking for a results-driven Performance Marketing Specialist with hands-on experience in managing paid campaigns on Meta platforms (Instagram & Facebook). The ideal candidate should have a strong understanding of D2C marketing, creative strategy, and campaign optimization, along with an interest in coordinating and contributing to brand shoots.
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● Experience in any of the frameworks: ReactJs/ Angular / VueJs.
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● Experience in effective state management strategies like redux and hooks to scale application better.
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JavaPlease apply only if you can join in 15 days
Requirement of Java Developer on Immediate basis
Experience in Core Java , J2EE, Microservice, Spring boot
Experience in AWS is an advantage
Kindly mention :
Current company
Designation
Experience
Current CTC
Expected CTC
Notice period (Negotiable)
Location
Any offer in hand
AngularJS (1.x)
Angular (2+)
HTML/CSSCOMPANY DESCRIPTION
Openapp is making the world more accessible by creating a Universal platform for all access. Apple revolutionised
the phone, PayTm shrunk the wallet and now OpenApp will digitise your keys! The company sells revolutionary
smart locks that can entirely be managed digitally.
Openapp kicked off in 2016 by Co-Founders Gotama Gowda (CEO), Rajshekar Jenne (CMO) and Siddheshwhen it
delivered a consignment of the first 500 smart locks to the fourth largest Internet service provider (ISP) in India.
Since, the company is hard at work and rapidly expanding into the digital access space to solve pressing operational
and security issues of people across geographies.
The Company’s mission stands at Digitisation of all kinds of access points to ensure seamless and secure movement.
We envision being the single dominant platform for digital access. Building a new industry standard for the new
world order is both an art and a craft, we believe we have the foundation in place to truly change the way we
experience security
JOB SUMMARY
At Openapp, we geek out (unashamedly) on performance and technology, but balance it out by looking deeply into
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design process, and we don’t discriminate between work and play – because we believe that when you’re mad-keen
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As a Senior Graphic Designer, You'll help us reach out to our customers by crafting beautiful pieces of
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understanding how to make sure a business benefits from design. With a close eye on the detail, you're a design
ninja who sees the value of reviewing and learning from each piece of work you create.
ELIGIBILITY
You are in if You :
● Bachelor’s degree in graphic design.
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● A strong eye for visual composition.
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● Able to give and receive constructive criticism.
● Understanding of marketing, production, website design, corporate identity, product packaging,
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● Planning concepts by studying relevant information and materials.
● Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting
them for approval.
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● Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as
necessary.
● Contributing to team efforts by accomplishing tasks as needed.
● Communicating with clients about layout and design.
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software such as photoshop.
● Reviewing final layouts and suggesting improvements when necessary.
● Creating graphic content for Print, Digital, Advertising, Media, PR etc.
● Creating Visual Guidelines and coordinating with Vendors to ensure brand guidelines are followed and
quality is upheld
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WHY WORK FOR OPENAPP?
Openapp is making the world more accessible by creating a Universal platform for all access. Apple revolutionised
the phone, PayTm shrunk the wallet and now Openapp will digitise your keys! The company sells revolutionary
smart locks that can entirely be managed digitally.
As an ISO certified company, we believe business can be used as a force for good. We constantly strive to be the
flag bearer of peace by developing cutting edge technology that inspires trust, even between strangers.
LOCATION AND HOURS
This role is full-time and based in our HSR office, Bangalore.
Start Day: We're ready when you are.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon