Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
Shubham Vishwakarma
Full Stack Developer - Averlon
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Role – Telesales
Exp – 0 to 4years
Location – Malad
Job Summary
You will be responsible for driving sales of Flight, Hotel, and Holiday bookings by making outbound calls to travel agents, managing the entire sales cycle from lead generation and quoting to final payment follow-up.
Key Responsibilities
- Outbound Sales & Lead Generation:
- Initiate outbound calls to travel agents to generate sales leads for company offerings (Flight, Hotel, & Holidays).
- Actively cold call business owners and utilize referrals, direct mail, email, and networking to develop a database of qualified leads.
- Sales and Quoting:
- Listen to customer (travel agent) requirements and present product/service information appropriately to close the sale.
- Ensure that price quotes are sent promptly to all qualified leads.
- Follow-up and Payment:
- Conduct timely follow-ups with travel agents after quotes have been sent.
- Manage payment follow-ups and ensure all payments are secured before the travel dates.
- Client Relationship Management:
- Source and develop strong client relationships and referrals.
- Maintain the customer database by inputting customer profiles, updates, and preparing monthly reports.
- Team & Knowledge:
- Attend all team meetings and actively share best practices with colleagues.
- Demonstrate or gain working knowledge of the travel industry (an added advantage).
NodeJS (Node.js)
MongoDB
Express
Angular (2+)Skills:
We would prefer it if the candidate has 1 + years of experience.
- Node.js - must have knowledge and experience
- MySQL/MongoDB - must have knowledge and experience
- GIT
- Any JS backend framework
Responsibilities:
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write code to develop functional web applications
- Troubleshoot and debug applications
- Perform UI tests to optimize performance
- Collaborate with Front-end developers to integrate user-facing elements with server-side logic
- Gather and understand technical and design requirements
- Build reusable code and libraries for future use
- Liaise with developers, designers and system administrators to identify new features
- Follow emerging technologies
Qualification:
- Bachelors in IT Engineering (Preferred)
- Master in Computer Applications
- M.Sc IT
Other Information:
Location:
Mumbai, Malad.
Age group:
22 years to 27 years.
Working Days:
Monday to Friday only, Saturdays and Sundays fixed off.
Working Timings:
10:30 am to 7:30 pm
React.js
Javascript
NextJs (Next.js)Key Skills/ Knowledge:
- Experience with React or any JS frontend frameworks
- Experience with, HTML5, CSS3 and CSS pre-processor like SASS or LESS.
- Proficient in JavaScript, including DOM manipulation
- Understanding of React and its core principles
- Experience with React workflows (such as Redux)
- Familiarity with the newer specification of JavaScript (ES6 or newer)
- Experience working with JSON
- Experience building accessibility compliant web applications
- Familiarity with code versioning tools (git)
- Familiarity with browser testing and debugging
- Familiarity with unit testing
- Experience working in an Agile environment
- Ability to understand business requirements and translate them into technical requirements
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
-7+ years of experience in API automation and UI automation
-Experience in creating and maintaining CI/CD pipelines and infrastructure for automation and testing
-Must be able to demonstrate expertise with functional automated testing platforms
-Good understanding of OOD and SOLID design principles
-Understanding of basic architecture principles and architecture design and how it affects testing
- Strong knowledge and practical experience of continuous integration and continuous delivery concepts and practices
-Experience with managing and maintaining automated testing frameworks and tools used across teams
Product marketers play a crucial role in positioning products/services the right way to the right people because they have a deep understanding of your target customers and how our products and services fulfil their needs. As a product marketing specialist, you will be on the team responsible for telling the world (and enterprises) the story of our product. You will be expected to be an avid advocate for our product feature set and its benefits. We’re looking for a passionate, go-getter who will have the opportunity to make a big impact on a tightly knit team that is building enterprise software.
This could be an excellent opportunity to take your career to the next level and learn a lot more along the way, hopefully you’ll teach us a few things too!
Typical Responsibilities:
- You will be required to create product content (e.g. sales enablement documentation, case studies, product videos, website copy, blog posts, Quora/forum responses) to articulate the benefits of our products to the world.
- Work on thetactical campaign execution. Daily hands-on work will include email builds/sends, landing pages, dynamic content, A/B tests, list imports, and database management.
- You will also set up, test, maintain, and report on recurring and triggered campaigns. Improve initiatives around lead targeting, A/B testing, and deliverability.
- You may be required to manage the company’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.
- You will be expected to build product page content, optimize the conversion paths on those pages, and use dynamic call-to-action to create and test buyer stage-specific calls-to-action.
- Manage both on-page SEO and off-page SEO for the company.
- Collaborate with content marketing and blog contributors to create high-quality content around important, relevant terms.
- Manage and improve organic search engine performance and goal-setting based on clickthrough rates, traffic, and conversions. Track lead generation activities.
Gain a clear understanding of customer’s businesses and requirements.
Revenue Generation
Gather market and customer information.
Customer Acquisition, Revenue generation, Data gathering, Field sales, Cold
Calling, Business Presentations.
Focus on revenue generation, increasing profitability and sales target
achievement on a regular basis.
Prepare business presentations, proposals and showcase company
capabilities to prospective clients and their teams.
Develop, review, and report on business development strategy, ensuring
that strategic objectives are well understood and executed by the team.
Proactively seek new avenues to penetrate clients and attract prospects.
Develop business plan to drive penetration, revenue growth and brand
leadership.
Execute pre-determined targeted sales to generate new business including
cold calls.
Coordinate with client for timely feedback including making repeated visits
to client as and when required.
Identify, negotiate and manage strategic relationships with Potential clients.
Customer Interaction
Effectively execute and manage every element of the sales process on an
individual level and build a top-notch direct / partner sales team.
Developing and implementing long term relationships with all clients.
Optimize utilization of funds for visibility, promotions and trade engagement
Quality data generation to for calling’
Competitor and Market analysis
Coordination with the support team to give external support to the
customer for customer satisfaction.
Extracting exact requirement from the customer with exact documentation,
scope of work and handing the requirements to the technical team.
Preferred Skills:
Good understanding of business processes.
Superior communication both written and verbal (proposal making, email
correspondence), Presentation and Relationship building.
Excellent time and team management skills and be comfortable working in a
Team.
Brilliant negotiation skills
Greetings from Awign
Job Description
Immediate opening for Tele sales.
Requirements…
- Candidate should have good communication skills. (English & Any regional Language).
- Must be graduate and above.
- Laptop is mandatory.
- Need to have a good internet connection.
- Candidate should relocate to Bangalore post covid (April or May).
- The candidate should be willing to work in flexible hours.
- Should be active in grasping and understanding things.
- Should be polite and patient in dealing with the staff of the clinic.
- Basic convincing qns will be asked over multiple scenarios selling some or the other products.
Salary: 3LPA + variable
Looking for someone who can join immediately.
Interested candidate please share the resume to below mentioned mail ID.
DockerDevOps Consultant!! MERN Stack Project Manager – Systems (Enterprise or Solutions) Architect needed!
Hello superstar,
I appreciate you taking time to read this. I have posted a job for developers to work on a start-up, the link is ......
I would need someone with DevOps experience, to ensure that the project is undertaken with the highest standards possible. I have had many experiences where ‘completed’ software after years of development was filled with bugs and it would be more cost-effective to start from scratch than to attempt to find and correct all the bugs.
I have attempted to learn as much as possible, but I now have an opportunity and it would better serve the venture to have someone handle the management of the project to ensure that;
- We choose the most appropriate technology
- We choose competent developers in those technologies
- The architecture and data modeling are clearly defined in a ‘blueprint’ plan
- A DevOps environment and processes are set up and the developers understand what is required
- Proper tests are carried out to ensure everything works as intended
- There are processes for testers to follow and competent testers are selected to follow them
- Accessibility, localization, and internationalization are planned ahead of time
- Security, scalability, and other future probabilities that I may not even be aware of are considered and planned ahead of time
- Documentation and code reviews, refactoring and other quality assurance processes are undertaken
- Working software is produced and systems that enable new developers or teams of people to easily take over and/or contribute new modules or updates in a controlled and organized fashion
- Cost estimates or budgets/projections or use of SaaS, hosting and other 3rd party services and applications
I am more concerned with a professional and world-class organizational system than with any particular type of software been produced as the strong foundation will enable anything to be creating with efficacy and precision.
Again, thank you for reading this, please reply with the word “superstar” anywhere in the second line of your response. I look forward to hearing from you.
Warm wishes DevOps Evangelist,
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon