Customer Support Executive

Job Summary:

We are seeking a dynamic Online Reputation Management Consultant to ensure a strong, positive online presence across key platforms including Quora, X (formerly Twitter), Facebook/Meta, LinkedIn, YouTube, GlassDoor, and Reddit. The ideal candidate will drive systematic improvements in our digital reputation, collaborate with an extensive internal team, and work with external experts to enhance our brand perception month over month.

Key Responsibilities:

• Online Reputation Enhancement:
• Monitor and manage our online presence to ensure a consistently strong and positive reputation across all major social and review platforms.
• External Audit Coordination:
• Identify and engage with an external reputation consultant to conduct comprehensive monthly online reputation audits.
• Collaborate with the consultant to develop actionable strategies for systematic improvement, similar to practices used in managing Google reviews.
• Internal Collaboration & Engagement:
• Work closely with 500+ team members and their networks to plan and execute contests, games, and other events that leverage their social influence and drive positive public sentiment.
• Develop and implement initiatives that encourage employee advocacy and active participation in promoting our brand online.
• Strategic Reporting & Analysis:
• Provide regular reports on reputation metrics and campaign performance, and adjust strategies as needed to ensure continuous improvement.
• Proactively address any negative feedback or issues that may arise, developing crisis management plans as necessary.

Qualifications:

• Proven experience in online reputation management, digital marketing, or social media strategy.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with both internal teams and external consultants.
• A data-driven mindset with proficiency in reputation management tools and social media analytics.
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• Ability to creatively engage a large network of team members and mobilize them for brand advocacy.

Preferred Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Prior experience working in a corporate or agency setting focused on online reputation management.
• Familiarity with crisis management strategies and experience in executing large-scale employee engagement campaigns.

Job Title: .NET Developer

Experience: 3-5 Years

Location: Pune

Employment Type: Full-Time

About the Role:

We're looking for an experienced .NET Developer with 3-5 years of expertise to join our team in Pune. You'll be working on building scalable web applications using C#, .NET Core, and modern development practices.

What You'll Do:

• Develop and maintain web applications using C# and .NET Core (.NET 5+)
• Build RESTful APIs with ASP.NET Core Web API
• Design and optimize SQL Server databases with complex queries and stored procedures
• Implement OOP principles, Design Patterns, and SOLID principles
• Work with Entity Framework Core for data access
• Collaborate with teams using Agile/Scrum methodologies
• Perform code reviews and ensure code quality
• Manage code using Git version control

Required Skills:

Must-Have:

• Strong proficiency in C# and .NET Core (or .NET 5+) - 3-5 years
• Hands-on experience with ASP.NET Core Web API and RESTful services
• Expertise in SQL (T-SQL), stored procedures, and database design
• Experience with SQL Server is highly preferred
• Hands-on experience with Entity Framework Core
• Solid understanding of OOP, Design Patterns, and SOLID principles
• Experience with Git and Agile/Scrum methodologies

Good to Have:

• Front-end technologies (Angular, React)
• Microservices architecture
• Cloud platforms (Azure/AWS)
• CI/CD pipelines
• Unit testing frameworks

Qualifications:

• Bachelor's degree in Computer Science, IT, or related field
• 3-5 years of professional .NET development experience

About TechWeirdo:

Techweirdo delivers secure enterprise solutions from SaaS to On-Premise, anywhere, from Application to AI. We offer consultation, services and products to holistically address the digital transformation goals of the enterprises.

We are currently hiring a passionate, product-oriented MERN stack engineer to join a collaborative and innovative team to create technologically challenging, visually delightful, and easy-to-use digital products in a fast-paced environment.

Key Responsibilities:

• Design, build, optimize different modules of scalable applications on MERN stack

• Work closely with architects, business analysts, product managers, QA and UI designers to understand the deliverable and business priorities, UX flow and deliver QA approved, unit-testable solutions

• Collaborate with other members of technical team, delegate tasks, participate in code reviews and find out scope of further optimization

• Appear in project interviews, product roadmap discussions, feasibility analysis and sprint retrospective meetings to help in smooth project delivery as per customer expectation and technological excellence.

Skills/ Role Requirements:

• Strong knowledge of Node.js, Express, Microservices, npm packages

• Reactjs (exposure to Typescript is preferred)

• MongoDB, MySQL or any other Sql database

• Ability to write high quality REST APIs in Nodejs and Express

• Ability to create highly scalable and modular components

• Strong knowledge of using ORMs (Sequelize, mongoose)

• Hands-on experience on deploy, monitor, optimize, load-balance large scale nodejs applications on production

• Experience in serverless architecture either lambda or google cloud functions are a plus

• Hands-on experience on Docker, message queue, Redis, AWS managed services are a plus

• Server-side rendering (Nextjs), knowledge of Unix, shell script, deployment, and code sanitization/optimization (Intermediate)

• Have experience in working on large scale enterprise applications

• Strong understanding of coding best practices, error handling, lazy loading, etc.

• Experience in object-oriented design skills.

• An analytical mind and Problem-solving skills

• Open source contribution, active participation in developer communities, publishing own npm packages are plus

Working with TechWeirdo be like:

1. Surrounded by curious learners: With a Growth Mindset as our core strength, we created a learning environment with curious tech learners.

2. New challenges every day: There is no ordinary day at TechWeirdo, if you like solving problems, then this is the right place for you.

3. Zero micro-management, limited supervision: We encourage our team to take on challenging tasks and solve complex problems by taking ownership of their tasks. We trust our team to take calculated risks.

4. Great networking: You will be connected with c-suite executives of top organizations while working with our winning team.

5. Building technology how you want, when you want: We welcome people who see things differently as they are the one who has ability to change the world.

6. Being heard in every meeting: At TechWeirdo, suggestions are encouraged, initiatives are supported, and opinions and perspectives are valued.

RESPONSIBILITIES

• As a Business Development Manager working under the FMCG segment, an ideal candidate must perform the following responsibilities.
• Approaching potential leads and closing them within a stipulated time frame.
• Create exclusive distributors, exclusive super stockiest and business associates for the company.
• keep abreast with stock reports, inventory, product orders,re-order etc.
• REQUIREMENTS
• Bachelor's degree in business, marketing or a related field.
• experience in sales, marketing or related field.
• strong communication skills.

As a Program Manager – Business Central, you will:

• Manage multiple project streams of implementation / support of Dynamics 365 BC

• Liaise with onsite CSMs / customer contacts and provide delivery assurance.

• Provide strong functional and technical leadership to the team.

• Provide accurate and honest status reporting.

• Mentor the team to scale up.

• Identify opportunities with the existing customers and plan the resource pool.

• Be travel ready.

• Support Presales activities.

You Are Great:

• Should be able to manage multiple streams of implementation/support of D365BC projects.

• Strong functional and technical leadership in BC including upgrades and migrations.

• Mentor the team and identify opportunities for the team to scale up.

• Provide support to pre-sales to acquire customers by providing demos, estimations.

• plan and track the deliverables, provide accurate status report. Must Have:

• Functional knowledge of D365BC - all modules

• Business Central /Navision product knowledge

• ADO/JIRA/ or likes of it.

• Understanding of cloud and on-premises versions

• PowerApps understanding.

• Migration, Upgrades, and Integration experience

• Technical knowledge for customizing further.

• Excellent communication and presentation skills • large customization experience will be a plus.

• Experience in defining new architectures, design all layers of the solution, create architectural blueprints that can be used for final code development.
• Interface with client business/technical teams to understand complex requirements.
• Anticipate on technological evolutions(example use MySQL Lite not MS SQL, use C# not ASP, don't use JSF use Angular).
• Resolve technical issues.
• Bridge between Developers, Project Managers/Leads, and Client, ensuring smooth communication channel.
• Ensure quality of project implementation deployed.
• Provide technical guidance to projects/programs for complex components of a multiple technology suites.
• Ensuring documentation of the complete project architecture.
• Lead actions to determine root cause of problems and drive resolution.
• Participate in cross-functional work groups to assess business needs, develop a systems architecture strategy, and implementation plans.
• Leads work groups that are responsible for software development.
• Ensure that all components of the technical architecture are properly integrated and implemented by the development team.
• Coach the technical team in the development of the technical architecture and help them solve challenging technical problems
• Provide technical support and technical quality control throughout all stages of the project.
• Spearheads the development, implementation and communications of architecture roadmap strategies to ensure that systems are scalable, reliable, secure, supportable, and achieve.
• Identify existing architecture weaknesses and find opportunities for process reengineering and perform cost benefit analysis

• Time Management- Organizes own workload to achieve maximum productivity and completes work in a timely and professional manner. Handles multiple short and long term modules by proper planning while anticipating potential problems and planning for contingencies.
• Identify high-potential team members for next level positions and creating learning and development plans for them.
• Enable strong process in place and reducing dependencies on individual.

Technical Skills and Qualification

• Excellent knowledge of Web technologies, Java, Javascript, Contact center environment.
• Experience of current technologies including Open Source, J2EE (JSP, Servlet, JSP, etc.), web application development, web services (REST/SOAP/XML), Rich Internet Applications, messaging infrastructures and databases.
• Adaptability and willingness to learn new tools and applications.
• Should be comfortable for 40%-60% coding.
• Able to convert requirements into executable code
• 9 to 12 yrs experience
• Qualification: BE/B-Tech /MCA or any equivalent degree

Desirables

• Excellent written and verbal communication skill
• Ability to lead discussions with all levels of the organization and provide balanced information of an idea or communication of an issue regardless of written or verbal
• Demonstrated ability to work collaboratively across project teams.
• Having Analytical and problem-solving
• Ability to translate complex requirements into functional and Technical architecture
• Experience managing the technology aspect of multiple complex projects
• Ability to think ahead and anticipate problems, issues and solutions and Assist team members in complex task
• Willing to take ownership and being accountable.
• Openness, communicates honestly, openly, and consistently.
• Positive Attitude encourages a positive rather than negative viewpoint.
• Integrity maintains the highest standard of personal conduct in performing all duties.
• Should be a good listener.
• Dependable, can be relied upon to get the job done.
• Able to avoid mistakes that could/should be anticipated.
• Should be able sense and grab the opportunities to innovate and improvise.
• Very high competence in presentation skills.
• Negotiator: Excellent negotiation skills which comes handy in hard selling new ideas/ new technical implementations etc.
• Risk Management: Should be able to take calculated risks in trying out new technical implementation avenues
• Able to communicate the org level vision to the team effectively

Job Description :

• Promote/Sell various IT trainings/certifications to the working professionals/students.  
• Intensely following up with the prospects clients/students and closing the sales within the sales cycle.
• Generate new leads, create sales pipeline and following with the closure.
• Obtaining client information & Counsel Professional for trainings/certifications.
• Reaching out professionals/clients by making outbound calls, emails and if also face to face meetings/counseling if required.
• Selling & Advertising Different Training Courses in the different geographies like India, U.S, Canada, Singapore, Malaysia, Middle East and few European boundaries
• Negotiating and closing the deals.
• Diligently communicating, aggressive follow up and priming the lead through different channels.

Required Skills:

• Exceptional communicator and influencer who can deliver sales pitch like a charm.
• Result-driven with experience of extremely target centric job.
• Confident and persevering risk-taker who thrives in a high-performance high-growth environment.
• Self-learners with extensive grasping ability so that learners can absorb the product related trainings within no time.

Here’s what you will do day-to-day:

Brainstorm, contribute new ideas, conceive innovative strategies, and implement solutions to difficult problems

Work with fellow designers and developers in an iterative environment with short and impactful development cycles 

Exploit the most advanced Android APIs and platform features to build innovative solutions to real-world problems 

Build all the necessary tools and infrastructure to enable rapid mobile development 

Work closely with our backend team to interface with RESTful API services 

Work with real-time feedback from our users to make the product better 

Discover, design, develop, deploy, debug. Repeat! 

Why work with us?

Work in a very small, highly talented team consisting IIT alumnus and rockstar developers

High standard of engineering quality 

Work on cutting edge technologies in android development so that you are always updated with the trends in android community. P.S. We hate outdated technologies! 

High impact role at fast paced growth company 

Skills we are looking for - Android Engineer:

Must be able to independently design, code and test major features, as well as work jointly with other team members to deliver complex changes.

Strong object-oriented design and coding skills (Java, Kotlin) 

Solid software development background including design patterns, algorithms, data structures 

Experience with MVVM or MVP or Clean architecture 

Experience with mobile data storage with SQLite/Room or other DBs including no-SQL 

Understanding of RxJava, Dependency Injection frameworks like Dagger 2 

Good experience in memory management, performance tuning, and resource optimizations 

Has published at least one app in play store 

Few Good to Haves:

Kotlin experience is a big plus

Experience working in a startup 

Experience with Camera and Google Maps apis 

Published apps in play store 

Github/Medium/StackOverflow presence 

Our Android Tech:

Clean architecture with best practices in MVVM 

Latest jetpack components 

Reactive programming 

Kotlin