Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
Shubham Vishwakarma
Full Stack Developer - Averlon
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Our client is the industry-leading provider of AI Assisted Conversational messaging
solutions. They help Professionals and Institutes such as Doctor, Lawyers and Hospitals and
Education Institutes drive consumer experience over text messaging channels like SMS/
Whatsapp in their Enquiry management and Customer support processes. As a forward-
thinking global company, it continues to innovate and develop cutting-edge technologies like
Conversational AI, Chatbots, and Omnichannel solutions that redefine how businesses
digitally communicate with their customers. They integrate with Top CRMs like Salesforce,
Zoho, Hubspot among others to drive engagement in key moments, and have acquired 5000
customers across SMB’s and Mid-market (from small Professional Doctors and lawyers to
large global staffing companies and large insurance companies).
As the Director of Sales, you will play a pivotal role in driving business growth by engaging,
winning, and retaining customers for their messaging solutions. Their approach emphasizes
consultative selling, supported by cutting-edge sales tools across the entire funnel. Key
responsibilities include building and leading a sales team in India, achieving ambitious sales
targets, managing a pipeline of prospects, and forecasting performance with precision.
Key Responsibilities:
● Sales Team Leadership: Build and lead a high-performing sales team, ensuring the
achievement of a sales targets
● Pipeline Management: Develop and manage a robust pipeline of prospects to
consistently deliver positive results.
● Forecasting Accuracy: Provide accurate monthly and quarterly performance
forecasts, maintaining a 10-20% margin of error from actual bookings.
● Collaboration with Customer Success and Development Teams: Work closely
with customer success and development teams to meet customer requirements
effectively.
● Market Insights and Playbooks: Collaborate with the US-based VP Marketing to
identify market opportunities, work with large/medium customers and partners, and
create relevant sales playbooks and collaterals.
● Customer Engagement: Understand customer sales and marketing processes,
provide consultancy on best messaging programs, and evangelize company’s
solutions.
● Ensure the team is able to generate their own leads to meet assigned quotas.
What we need:
● Minimum 12+ years hands-on prior work experience with SaaS sales
● Prefer at least 6-8 years successfully running a sales organization (team)
● Willingness to work in US shift timing- 7pm- 4am IST.
● Love crushing goals and quotas
● Ability to live, eat and breathe data and insights. You should also be able to look at
Customer’s dashboard and make sense of what’s happening - which campaigns are
performing, who are their most responsive sales guys etc.
● Agile, Nimble, and energetic - These are the hallmarks of a magician. Nimble but
long-term planning, quick and agile execution which can be measured on a day-to-
day basis.
● Breathes Customers - Extremely customer centric and willingness to go that extra
mile to win a customer and more importantly woo them. This is their Core Value and
they want the DoS to exhibit it aplenty.
● Self-starter, motivated individual - who can work alone and create an impact
● Strong team player - Ability to work with cross geographical teams and in different
time zones.
Company Benefits:
● Attractive Salary: Enjoy a generous fixed compensation that recognizes your
expertise and leadership.
● Performance-based Incentives: Your contributions and achievements will be
rewarded through performance-based incentives, reflecting the value you bring to the
organization.
● Bonus Compensation: Standout performance may lead to additional bonuses
through the reward process, recognizing your exceptional contributions.
● Comprehensive Insurance Coverage: Group medical insurance for you, your
spouse, and two children, along with personal accidental insurance.
● Shift Allowance: Additional compensation is offered for specific shifts, ensuring that
you are fairly rewarded for your commitment and dedication.
● Employee Wellness: Well-being of employees is at the forefront. Work in an
environment that promotes a healthy work-life balance, allowing you to excel in both
your professional and personal life.
● Experience of a lifetime:
○ The freedom and flexibility to handle your role in a way that’s right for you
○ Gain exposure to a dynamic and growing global business environment
○ Exposure to innovative and cutting-edge technology and tools
○ Scope to showcase one’s analytical capabilities and make high impact
contributions to Business teams
CPlease go through with the below mentioned job description
Position title: Firmware Engineer
Experience: 6-12 years
Notice Period: 0-30 days
Location: Bangalore(Sarjapur)
Role type: Permanent
About the role
Experience in Firmware/Software programming in embedded Linux & RTOS based application development. Candidate must have a very good understanding of ARM processor, hardware and custom board or product development experience.
Roles and Responsibilities:
Design, code and integrate software for an embedded Linux/RTOS targeted application(applications, drivers, framework)
Customization, deployment and maintenance of Linux distribution
Interact with Linux kernel, integrate new device drivers Improvement and maintain existing software components
Perform unit test, Integration test, verification and validation of the product developed.
Assist with the hardware design surrounding the processor
Document the projects according to standards (protocols, architecture, technical specifications, etc.)
Specific skills:
Expert in C programming with RTOS.
Hands-On experience with Protocol development.
Nice to have Protocol development experience such as USB or DP, HDMI or equivalent.
System level design and understanding of overall system
Strong knowledge of Linux, ARM processor architecture with SOC, FPGA interface is a plus.
Hand-on experience on Linux kernel and device-driver development and debugging.
Knowledge/Experience of TCP/IP, Network programming.
Ability to write effective and reusable code according to best practices.
Must be a dynamic, autonomous, and team-oriented individual.
Knowledge of hardware and low-level development is an asset
Please provide below mention details:
No. of years of working experience in Embedded Linux -
Protocol stack development Exp, any specific protocol worked on -
Relevant Experience:
Official Notice Period 30/60/90 Days:
Date of Resignation:
Serving Notice Period and Last Working Day:
Current Company:
Current Location:
Work Location:
Current CTC(fixed,variable):
Expected CTC(fixed,variable):
Interview Availability:
Any Offer:
Relocate to Bangalore(Sarjapur):
company name
company location
date of joining
JavaWe are looking "Java Developer" for Reputed Client @ Coimbatore Permanent Role.
• Experience of more than 3 years in JAVA development is mandatory
• Ability to Design, Develop and Build JAVA web applications and conduct
• Software Analysis, Programming, testing and Debugging.
• Good Analytical & Problem solving skills
• Should be a team player and able to lead teams of smaller sizes.
• Provide timely update to Management on on-going development
• Back-end Developer.
Mandatory Skills:
• Core JAVA
• At least 1 Web frameworks (e.g., Struts and Spring)
• Service-oriented architecture/web services (SOAP/REST)
• Object-oriented programming (OOP) concepts and patterns.
• Eclipse IDE
Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.
In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.
As a Product Technical Analyst at Zycus, you will:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Job Requirement
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
- Experience Level: 0-1 years
- Strong written and verbal communication skills
- Willingness to work 24*7 shifts .
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to learn, execute and excel. Multitask and work with priorities
Salary Range: INR 4,50,000 to INR 5,00,000
Walk In Drive Date: 22nd July, 2023
Time: 10:000 AM to 4:00 PM
Company Description
Gencosys Technologies Pvt. Ltd. is a leading Information Technology company with a strong presence and customer base in South Asia, Middle East and Africa, Asia Pacific, Kingdom of Saudi Arabia, and North America. We provide comprehensive IT support and solutions to businesses in various industries.
Role Description
This is a full-time on-site role for a Search Engine Optimization Specialist at our Lucknow location. The Specialist will be responsible for conducting keyword research, performing SEO audits, building links, analyzing web analytics, and implementing on-page SEO techniques to improve website rankings and visibility.
Qualifications
- Keyword Research and SEO Audits
- Link Building and Web Analytics
- On-Page SEO
- Experience in optimizing websites for search engines
- Understanding of SEO best practices and industry trends
- Proficiency in web analytics tools and SEO software
- Familiarity with HTML, CSS, and JavaScript
- Excellent analytical and problem-solving skills
- Strong communication and collaboration abilities
- Bachelor's degree in Marketing, Computer Science, or related field
As an IT Product Sales Person at UTS, you will play a pivotal role in driving the growth of our IT product sales within the Chennai region. You will be responsible for identifying and targeting potential clients, understanding their IT requirements, and presenting them with tailored solutions from our product portfolio. Your role will involve building and nurturing client relationships, collaborating with the sales team, and contributing to the achievement of revenue targets.
uncovering areas for improvement, and developing and
implementing solutions.
- Leading ongoing reviews of business processes and developing
optimization strategies
- Exposure to at least three of our major business segments
(Electronics, Travel, Grocery, Hotels, Wellness, Fashion, Auto etc.)
- Ability to connect the dots to arrive at conclusion faster and with
facts, a strong data savvypersonality
- Deep domain experience in one or two business areas a key
- A Great Data Storyteller with effective visualization
techniques, infographics etc.
- Staying up to date on the latest process and IT advancements
to automate and modernize systems.
Conducting meetings and presentations to share ideas and
findings
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to crossfunctional team members and management.
- Partner with other stakeholder teams across business units to
develop necessary analysis and documentation in a
collaborative way, communicating effectively and efficiently
with production, managerial, and executive team
- Gathering critical information from meetings with various
stakeholders and producing useful reports.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Prioritizing initiatives based on business needs and
requirements.
- Serving as a liaison between stakeholders and users.
- Monitoring deliverables and ensuring timely completion of
projects.
- Develop meaningful and lasting relationships with partners for
optimized systems integration, and respond to questions and
concerns from managers and executives with supporting
research and recommendation
Responsible for selling software and hardware products.
Progress qualified opportunities to quotation and close sales
Order fulfilment, Payment follow up
Customer relationship management
Required Candidate profile
Good English communication requiredSix months IT Industry experience is compulsory
MBA graduate fresher can also apply
Javascript
Bootstrap
Python
HTML/CSSJob Description
- 4-5 years of overall experience and 2+ years of experience as full stack developer with skills on Python, Javascript and databases.
- Excellent programming skills and hands-on experience in Python, Java Script, HTML, and CSS.
- Experience of working in Data Science domain is an advantage, but not mandatory.
- Ability to positively contribute to a team and willingness to quickly complete large volumes of work with high quality.
- Excellent analytical and critical thinking skills.
- Excellent verbal and written communication skills.
- BE/BTech or MCA Degree or any graduate with desired skills.
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Full Stack Developer - Averlon