Customer Support Executive

1. Work with product managers, product marketing and engineers to produce and maintain world-class documentation, including user guides, integration guides, API developer guides, and platform documentation (tooltips, welcome instructions)

2. Buil and maintain client aids that go beyond traditional documentation, such as online videos, demos, guided tours, and other educational techniques

3. Learn complex concepts, and communicate the information in a way that is engaging and understood by users

4. Act as an editor to ensure consistency in training documentation

Why should you join us?

We at Fieldproxy provide more than just a startup experience. Some of the perks you will be getting include:

1. Competitive Salary

2. Company paid Health Insurance

3. Friendly and supportive work culture

4. Other perks such as free snacks and an informal dress code

Nucleus Software:
.Net / C#/  Cobol- Targo

Job Description

1)Ability to function well in teams.
2) Active participation in problem solving and decision making.
3) Build good relationship with customers.
4) Carry out the required technical and user documentation.
5) Cooperate with team members for achieving team goals and objectives.
6) Effectively contribute in code walk-throughs and review sessions.
7) Ensure customer expectations are understood and met in all respects.
8) Ensure quality of implementation and scheduled deliverables.
9) Evaluate alternative design options and coming up with optimised database and system designs.
10) Good Communication and Inter-Personal Skills.
11) Initiate process improvement and ensure compliance to quality standards.
12) Inspire team members to achieve high standards of performance.
13) Knowledge of Nucleus products and projects.
14) Lead and manage software development in one or more modules of a project.
15) Logical and analytical approach to problem solving.
16) Maintain quality records and generate reports for senior levels.
17) Provide guidance on technical issues to fellow team members.
18) Should be able to lead a team of 4-5 developers.
19) Understand customer requirements and technical specifications of assigned projects.
20) Write code in adherence to coding standards and optimising the same.
21) Write test plans, executing unit testing and participating in the integration of the entire system.

Work Location: CHENNAI, Or else Noida

Work Experience: minimum 4 years

We are looking for a Public Relations (PR) Specialist to take on full responsibility for creating, planning, and executing public relations strategies in order to maintain and enhance the perception of our company among various internal and external audiences.

• Create PR plans and strategies
• Improve the quality of the company’s voice via different online and offline channels
• Serve as a first contact person for all media queries
• Write press releases, media announcements, speeches and other PR copy
• Prepare presentations for media briefings and other meetings
• Organize and oversee company events such as fairs, open days, seminars, conferences, etc.
• Provide effective crisis management solutions in times of need
• Suggest effective ways of peaceful resolving any internal or external disputes
• Conduct research and analyze public opinion
• Build and maintain targeted media lists, and nurture relationships with key reporters
• Monitor and analyze the effectiveness of PR campaigns and communicate insights to management
• Collaborate with external stakeholders including public affairs offices, consumer organizations, and professional societies 
  
  

Requirements:

• Previous working experience as Public Relations Specialist for 3 years
• Hands-on experience with a variety of different PR campaigns 
• Applicable knowledge in copywriting and editing
• Experience with diverse social media platforms (LinkedIn, Twitter, Instagram, Facebook, etc.)
• Excellent communication, presentation and leadership skills
• Outstanding organizational and time management skills
• Passion for public speaking
• Attention to details
  
  

We are building a workspace for Marketing teams - Think Webflow for Marketing teams, Grafana for Marketing teams who operate on large data sets and need a clear intuitive interface to look at all their data.

Traditionally Marketing teams have always had to depend on a large BI team to provide them with the data they need to make decisions. Clarisights eliminates this by giving Marketing teams everything they need in one intuitive, collaborative reporting platform.

We work with large enterprise Marketing teams around the world like Delivery Hero - The world's largest food delivery co., HelloFresh the world's largest mealkits delivery co. etc.

Our platform is central to how business teams make decisions and you will work on the interface that these teams use. We are helping non technical business users get comfortable with data by giving them a platform they can use to drive.

What makes this role challenging? Think Google Docs, Slides and Sheets all combined in one platform. We have a collaborative text editor which is used by teams together and we built our table grid which is extremely powerful. Tables, being one of the heaviest and most used widgets we have, have records composed of metric data(averages, share percentages, comparison data), multiple creatives(images, videos, gifs), trends(charts inside each cell) and a lot more.

The huge amount of data points naturally increases the amount of DOM nodes and thus it becomes memory heavy and CPU intensive to run the app in the browser. One table can have 500 records that the users can scroll through at once. Now imagine having 10+ of such tables in one tab, and each report comprising of multiple tabs. And we also support features like drilldowns/breakdowns, column freezing, row freezing, in the tables all while ensuring a smooth user experience.

We decided to build it from scratch using React Virtualize since most table libraries did not give us the performance or features we need. We also extensively use charts to visualize data and as we are scaling, a lot of these components have to be rebuilt to handle the volume of data we process.

We are only getting started, we want to make our platform a lot more collaborative and immersive by giving teams ability to interact with charts by adding annotations and ability to tag team members and leave notes for them. This might seem a solved problem when you look at collaboration on Google Docs but it's an extremely tricky problem for us as we don't deal with static data the way you have it with Google Docs.

Unlike read only dashboards which do not allow edits after building, our platform is meant for collaboration within teams. Think of how shitty collaboration was for design teams before Figma.

We are looking for someone who obsesses over performance and is comfortable with profiling performance, can think of frontend architecture. We are also looking for a lead who can mentor the team on performance and scale.

While working with such complex interfaces, often times, performance and the tech becomes a bottleneck for the user experience we strive for. We are looking for someone who —

• Understands fundamentals of Application Design and has designed/architected applications from scratch.
• Has worked on large-scale applications, and setup/maintained its data pipelines (data flows from backend to frontend)
• Has architected efficient and reusable front-end systems that drive complex web applications

• 3+ years of JavaScript experience, including concepts like asynchronous programming, closures, types.
• HTML/CSS experience, including concepts like layout, specificity, cross browser compatibility, and accessibility
• Experience with browser APIs and optimizing frontend performance
• Previous experience with dashboard apps, charts framework, window virtualisation
• Has written Generators for project setup
• Comfortable with tech like Postgres, Docker, Rails
• Understands tooling like Webpack, Babel

Experience with React and Typescript is preferable but not necessary.

• Understanding the data flow and familiarise oneself with the app components
• One feature/task like updating something that touches majority of the app — this is again aimed to get familiarity with the whole codebase in the quickest way
• Synchronising the data pipelines by adopting better serialisation protocols
• Creating avenues to improve app performance (by profiling and benchmarking)

• Ensuring timely and proper Accounting of entries related to expenses and payments.(Zoho Books)
• Ensure timely payment of Rent, Salary, Utility Bills & statutory dues
• Ensuring Inventories are entered and invoiced in the system.
• Funds Management and vendor’s payment. Reconciliation of Vendors ledger..
• Follow up with Audit Team for Stores Audit, Stock Loss Recovery.
• Stock or inventory management
• Co-ordination with Statutory Auditors.
• Ensure statutory compliances and timely deposit of statutory dues
• Indirect & Direct Tax compliance
• Submission of GST/TDS Returns on monthly, quarterly and annually
• Invoicing, follow up with customer for payment & Reconciliation of customer account

We are hiring account managers who will improve our current business partnerships and successfully build new business relationships at a local level. The ideal candidate will have 3+ years of IT &Peripheral sales experience. Must be comfortable with in person custom facing meetings

Responsibilities:
Develop a relationship with corporate clients
Build strategies and sales funnel aimed at generating existing customers inquiries
Secure contracts with corporations Manage and improve our enterprise sales

Achieve sales targets and execute sales strategies as a member of a sales team.
Start and manage the whole sales cycle, and be the focal point in all relations with an existing client (repeat flow).
Develop sales and relationship with current clients and follow up on referrals.
Build long-term relationships and referrals with senior managers

Collaborate with A2Zonrent founding team member on new business improvements based on feedback from customers and observations

Qualification

Candidates with experience in similar industries will be given preference.
Ability to hold oneself accountable for achieving high levels of individual and - organizational performance.
Outstanding professional and personal references.
Highly energetic, self-motivated, and goal oriented