
Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance

About Connect and Heal
About
Similar jobs
Job Role- Fashion Consultant-(0-2 years)
Job Timings-Rotational
Working Days-6 Days (Weekends are working and between Mon-Fri (one day leave)
· Provide Style Advice:
Guide clients in choosing clothing and accessories that suit their body type, personal style, and occasion, while staying current with fashion trends.
· Curate and Coordinate Outfits:
Select and assemble outfits that reflect the client's preferences, brand image or seasonal trends.
· Support Sales In retail or brand settings, help drive sales by offering personalized styling services and ensuring that store visuals align with fashion trends and customer expectations.
Looking out for Product Marketers -2023 MBA Passouts who can join immediately.
Key Responsibilities:
- Develop and identify new ICPs, IBPs, potential buyer-in-market signals and more for new products and services we or our clients offer to the market
- Responsible for the creation and execution of end-to-end marketing campaigns to position our products as solutions for our customers and partners worldwide.
- Communicate the value of new products and services to the sales and marketing team
- Speak and present both internally and externally to promote the story of our or our client's offerings
- Develop and implement promotional activities such as promotions and product launches
- Understand the market, target customers, their needs, the competition landscape to identify growth opportunities
- Build highly engaging campaigns across user funnels to increase conversion rates
- Create messaging and hooks for the entire customer journey, top of the funnel, middle of the funnel, bottom of the funnel
- Representing the customer voice in product development, marketing and all related communications.
- Develop comprehensive marketing plans for sales and marketing teams.
- Work closely with the product/service development team to determine the most profitable course for each existing and new product.
- Help the marketing team to generate strong momentum ahead of new product launches.
- Focus on implementing programs that consistently generate new, high-quality leads for our company
- Increase our digital presence with meaningful content, messaging, and tactics
Key Requirement:
- Data-driven with keen creative capabilities
- Ability to decode, grasp, and complex technical domains and convert it into customer problem statements
- Incredible ownership, accountability, follow-up/follow-through skills
- Strong collaboration across teams
- Strong numerical and analytical aptitude.
- Ability to think and react in a high-energy, fast-paced environment.
- Good People Management skills -Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
- Technical aptitude and agility to learn web-based tools
- Very strong written communication and presentation skills
- Project ownership and using customer data to identify and prioritize opportunities
- MBA degree is preferred
The Role
Sales Development Representative (SDR)
Who we are
Nunify - What started as an idea to solve the problem of costly mobile app development, has now evolved into a globally reputable and renowned SaaS event technology platform.
We proudly serve a diverse clientele, including Fortune 500 giants like Google, Amazon, Microsoft, McDonalds as well as emerging startups like Swiggy and Flipkart. Our reach extends even further to luxury brands such as Louis Vuitton, celebrities, and even brides seeking to enhance their events.
With Nunify, our clients can seamlessly organize and elevate a wide range of gatherings, including events, conferences, exhibitions, meetups, town halls, and yes, even Weddings! (ask us how!)
Who are we looking for?
- Are you based out of Bengaluru?
- Do you have 3+ years of experience in Sales and lead generation best practices?
- Do you have 1+ years of experience in a SaaS company?
- Are you experienced selling to US/EU regions?
- Do you like to connect with new people?
- Do you like chasing down targets & challenges?
- A great bonus is if you are already working in the event or digital marketing industry!
**What will you do? **
- Identify potential customers through various channels such as cold calling, email campaigns, social media, and online research.
- Engage in outbound calls to understand prospects' needs, educate them about our products and generate interest.
- Qualify leads based on fit, budget, authority, and communicate the value proposition.
- Work with the sales team to schedule appointments, demos/meetings for further engagement.
- Maintain accurate and up-to-date records of all interactions and activities in the CRM system.
- Develop product knowledge and stay updated on industry trends to communicate features, benefits, and competitive advantages.
- Collaborate with the marketing team to provide feedback on target audience profiles and messaging.
- Meet or exceed assigned targets and goals for lead generation and opportunity conversion.
**Why join us? **
- We have been around for a while now (since 2014)
- We know how critical employee well-being & culture is
- We won't stop you from experimenting & innovating
- We love to think BIG, and we want you to think big
- We know you will have fun at work since we have fun at work
What we are looking for:-
1+ years of experience. • Good understanding of website integration and software creation. • Excellent verbal and written communication skills. • Able to follow clear instructions according to client demands. • Strong analytical and problem-solving skills. • Creative ability to produce effective solutions to client problems. • Good team player that is enthusiastic about delivering results. • Hands on HTML, CSS, JavaScript, PHP, C++, JAVA and other relevant web design coding languages. • Create and test applications for websites. • Collaborate with team members. • Troubleshoot website problems. • Proficient understanding of code versioning tools. • Familiarity with development aiding tools. • Knowledge of React JS & Angular JS is a plus point.
[Developers with strong React JS knowledge and open to learning the Vue JS framework also can apply]
We are looking for a SDE—Full stack Web Developers with 2+ years of hands on experience along with Strong Frontend knowledge Vue, React , Nuxt JS, using Bootstrap ability adopt all-new Vue complete state management modern stacks and it’s SEO configuration and develops an abundance of ideas for building efficient UI components, UI strategies, also worked on Backend JS Frameworks latest Node js Express JS, REST API Design, serverless concept (npm, Express Js).
Required skills
- Ability to translate designs from product teams into working product features.
- Design and build software for mobile, front-end clients and back-end systems.
- Strong understanding and fundamentals of HTML/CSS/JS
- Vue Js, Nuxt JS, using Bootstrap (Vue CLI, Vue Router, Vuex, Composition API, Vite/Webpack configurations, hooks) and ability to adopt all-new Vue complete state management modern stacks.
- Ability to Migrate to the latest version of the respective Web UI framework and its SEO configuration and develop an abundance of ideas for building efficient UI components, UI strategies.
- Worked on Latest Node js, REST API Design, serverless concept (npm, Express Js)
- Experience in NoSQL DB Collection documents data modeling and design for that large scale projects (Firestore or MongoDB )
Optional Skills
- Knowledge of Advanced GCP fundamentals like Google Load balancer, Google cloud CDN.
- Have explored new backends stacks like GraphQL Hasura Cloud.
- Experience in REST API caching and CDN configurations.
- Worked on Instant pages load with more Google Lighthouse score and worked on resolving JS error reports.
- Optional: Knowledge on Google Serverless Technologies like Google Firebase Platform (Firebase Auth, Cloud Function, Cloud Run, Google Firestore, Firebase Web SDK ) Fundamental knowledge of Docker, GCP, and the modern Serverless concept, worked on Docker (Devops Fundamental knowledge on Docker, Deployment, CD/CI) will be good.
SAP Basis / HANA
- Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools.
- Experience in Solution Manager Technical monitoring.
- End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place
- Manage the team to get the assigned task done on time adhering the SLA.
- Align with different stakeholders to discuss the progress of multiple tasks.
- SPOC of Alert management team.
- Able to solve and coordinate RCA and support during critical system behaviour.
- Audit Experience.
- Detailed Technical experience in SAP BASIS and HANA systems administrations.
- Experience in setting up System Replications, High Availability and Disaster recovery.
- Possess leadership qualities.
- Proven track record of Client handling.
- Knowledge of SAP HANA Enterprise Cloud is desirable.
- Coach others recognize their strengths and encourage them to take ownership of their personal development.
- Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
- Ready to learn new technologies.
- Should be ready to work in 24*7 shifts.
- Any Experience ECS Managed Service Model would be added advantage
Role – SDET
Experience – 4+ years
Location - Bengaluru
Key Skills - API test automation, Java, Rest Assured
-
Minimum 3+ years of API test automation experience
-
Strong Programming experience on Java using OOPs, collections, exception handling, and strong debugging skills
-
Strong testing and test design skills like scenario identification, test case identification, defect identification with a focus on test coverage
-
Strong experience in testing of API / webservices
-
Excellent experience and skill in the development of API test automation suites using Rest Assured
-
Good experience of working on Jenkins and other CI-CD tools
-
Knowledge of Dockers
-
Strong knowledge of SQL and experience in database testing is desirable
-
Good communication skills (verbal and written) is a must









