
Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance

About Connect and Heal
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Bachelor’s Degree or equivalent degree in computer science
Min 1-3 years of experience in Python and backend technology
Development experience with programming languages like C/C++, Erlang, Elixir.
Experience in Python / Go Lang is a must
Experience in creating and dealing with REST API and socket technology
Working Knowledge of RabbitMQ and Kafka
Knowledge of both SQL and NoSQL databases along with Redis and elastic search.
Working knowledge of network communication, TCP, UDP, HTTP, etc
Roles and Responsibilities:
Participate in the entire application lifecycle, focusing on coding and debugging
Write clean code to develop functional web applications
Troubleshoot and debug applications
Perform UI tests to optimize performance
Manage cutting-edge technologies to improve legacy applications
Collaborate with Front-end developers to integrate user-facing elements with server-side logic
Gather and address technical and design requirements
Provide training and support to internal teams
Build reusable code and libraries for future use
Liaise with developers, designers, and system administrators to identify new features
Follow emerging technologies
Optimizing multiple producers and multiple consumer system
Develop a Fault-tolerant application design.
We are looking for result-oriented and motivated Inside Sales Specialists / Counsellors who can develop strong technical knowledge about our educational products, industry and customer base to support the customers’ purchase decisions. Additionally, the candidates will be required to effectively prospect, qualify and generate new sales to
meet or exceed revenue goals.
This role provides fast growth opportunities to leadership positions as long as top performance is delivered, exemplary teamwork and leadership potential are demonstrated.
Responsibilities
Build a thorough technical understanding of Suraasa products and help potential customers in understanding what we have to offer through effective articulation
Engage with potential customers, identify their key pain points and create personalized growth journeys for every customer to help them purchase products to meet their career objectives
Counsel leads on their personal-growth prospects in the education industry
Maintain excellent and supportive rapport with all leads
Follow up after the sale to ensure customer satisfaction and gain referrals
Stay on top of market trends and participate in brainstorming sessions with the sales team to come up with new growth strategies
Use CRM to track leads and manage pipelines daily
Achieve monthly targets, and unlock fast growth opportunities within the
department, eventually managing own sales team(s) and beyond
Qualification Criteria
2+ years of experience working in Sales or Marketing in EdTech space
(preferable but not required) or 1-2 years of experience in Academic
counselling/school counselling/clinical counselling
Excellent verbal communication skills, strong conversationalist, and well-versed in English
Strong negotiation and objection handling skills with the ability to work within deadlines
Ability to work independently and as a part of a team while always maintaining a professional, client-oriented attitude
Understand the landscape of the Education Industry and the current needs of teachers and school leaders
Proficient with Microsoft Office / Google Documents and CRM systems
Additional Requirements
Integrity, professionalism, team collaboration, and full dedication/availability during the assigned working hours are paramount
Keep company work & data 100% secure and not visible to any other but the employee

Job Title: Founding Engineer / Senior Full Stack Developer (Electron + AI Platform)
Location: Mumbai
Type: Full-time
Compensation: ₹17–20 LPA + 0.4% Equity (ESOP Pool)
Role Overview
We’re hiring a Founding Engineer / Senior Full Stack Developer to help us build an advanced desktop application designed for secure, intelligent, and autonomous workflows. You’ll be one of the first engineering hires and play a critical role in owning the entire product engineering stack—from interface to system orchestration.
This is a high-ownership role for someone who thrives in early-stage environments, enjoys building performance-focused desktop systems, and wants to work at the cutting edge of AI-enabled automation.
What You’ll Work On
- Architect and build a high-performance Electron-based desktop application
- Develop intelligent frontend workflows using React 18, TailwindCSS, and TypeScript
- Build scalable backend services in Node.js 20 with support for secure tool orchestration
- Integrate with external systems like CLI tools, terminal processes, file systems, and MCP-like interfaces
- Build efficient local storage, memory, and prompt-pipeline management systems
- Work on token and session lifecycle, agent command execution, and sandboxed operations
- Ship cross-platform (Windows & macOS) builds using Electron and Vite pipelines
Tech Stack
You should already be comfortable with most of the following:
- Frontend: React 18, Tailwind CSS, TypeScript, Vite
- Backend: Node.js 20, Express.js, CLI process spawning, OS-level scripting
- Desktop: Electron 25, IPC communication, Electron Forge/Builder, native packaging
- AI/Agent Integration: REST APIs to LLMs (Claude, GPT, etc.), prompt engineering, token/tokenizer management
- System-Level: File system manipulation, workspace persistence, multi-threaded job handling
- Tool Control & Integration: Interfacing with command-line tools (MCP-like integrations), automated I/O
- Other: GitHub Actions, secure storage, error logging, telemetry pipelines
What We’re Looking For
- 4+ years of full stack development experience with real-world Electron app delivery
- Strong proficiency in JavaScript/TypeScript (ES6+), including bundling and module systems
- Production-level experience with React and managing state in large apps
- Deep understanding of backend architecture, async task management, and secure file handling
- Ability to work independently in a fast-paced early-stage environment
- Comfortable with cross-platform builds (Windows & macOS)
- Bonus: Experience with embedded AI assistants, autonomous agent frameworks, or toolchain orchestration
What We Offer
- Competitive salary: ₹17–20 LPA
- 0.4% equity via ESOP pool (with early joining incentives)
- High autonomy and strategic influence—work as a true co-creator
- Remote-friendly and async collaboration culture
- Opportunity to build a developer-first product from scratch with real AI depth
Position Overview: We are seeking a State Sales head with a passion for education and a proven track record
in sales to lead and expand our presence in the Punjab state. Ambitious and energetic candidates required
expertise in customer aquacation strategy & dedication for effective sales & marketing strategy to drive
sustainable financial growth with forging strong relationships & product knowledge.
Key Responsibilities:
● Sales Strategy: Develop & execute a comprehensive sales strategy that aligns with the company's
goals and objectives. Continuously evaluate and refine the strategy based on market trends & customer
feedback.
● Revenue Growth: Meet and exceed revenue targets by identifying business opportunities, negotiating
contracts, and managing the sales pipeline. Foster long-term relationships with key accounts.
● Market Analysis: Stay updated on industry trends, customer needs to inform product development and
sales strategies. Conduct market research,competition & competitor analysis to identify opportunities
for growth.
● Sales Process Optimization: Implement & improve sales processes, systems & follows the best
practices in sales and customer relationship management, use tools to enhance efficiency &
effectiveness.
● Reporting and Analysis: Regularly analyze sales data and performance metrics to provide insights
and recommendations for improvement. Present reports to senior management to track progress and
make informed decisions.
● Customer Engagement: Collaborate with the marketing team to create targeted marketing campaigns,
promotions, and events to attract and retain customers. Ensure exceptional customer satisfaction
through effective communication and support.
● Collaboration: Identify and establish strategic partnerships with educational institutions, organizations
& other stakeholders to expand the company's reach and influence in the EdTech sector.
Qualification and experience:
● Proven working experience as a State Sales head in K-12 or CBSE school business,
● Proven sales track record, computer Proficiency for proposal development & CRM tools
● Market knowledge, strong relationship is expected with ability to build rapport
● Good analytical & Strong problem solving skills, listening and questioning skills, combined with the
ability to interact confidently with clients, able to work under pressure in result oriented manner
● Graduate from any branch computer science, MBA, BA, B.Com
● Edtech/Book publisher or sales & marketing experience are added advantages
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone.
Identify customer needs and help customers use specific features.
Inform customers about new features and functionalities.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Shift Timing: 1pm-9.30pm (UK)
8pm-5am (US)
** Must have excellent communication skill in English .
Freshers also can apply.
Interview Mode: Face to face
Contact: Sanjukta (HR) @ 90381^69266/ sanjukta.seal at the rate adretsoftware.com
Position name : Full Stack Developer
Job location : Bangalore
Mandatory Skills : NodeJS, Typescript, Javascript, MySQL, VueJS
Job Requirements :
Must have strong and up-to-date knowledge of NodeJS and class-based programming.
Professional experience building single page applications using React, Vue.js.
Must have strong and up-to-date knowledge of JavaScript ES6 and higher.
You can make a solid relational data model and have a deep knowledge of SQL and MySQL.
You have a good understanding of HTTP and know how to make a reliable and modern web API (REST).
Should have worked on at least one large complex web application.
You Should know how to write clean and flexible object-oriented code.
You must have a good understanding of sync programming concepts.
You Should work daily with tools like Git, NPM, Composer and a proper IDE.
You Should able to deliver POCs, experiments and technology evaluations following design thinking practices.
Should have experience in writing the clean code and a pragmatic program.
We are hiring Magento Architect.
Experience - 10 - 15 years
Location - Ahmedabad, Gujarat.
5 Days working
Should have Good command in English.
Responsibilities:
- Minimum 5 to 7 years of experience in Magento Development
- Proficient in PHP/MySql
- Experience on Magento Enterprise & Magento 2.0
- Familiar with technologies including XML, web services, JQuery
- To develop high-end web applications
- To research and implement new technologies
- Working knowledge of shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites
- Should have excellent database design and implementation skills
- Experience in API Integration with 3rd party ERP systems, 3rd party services
- Should have technical bent of mind
- Should have problem-solving, prioritizing tasks, multi-tasking abilities
- Should be able to understand and handle tasks independently
- Ability to work to deadlines & as a team member
Experience required - 3 year(minimum) in MERN Stack
Salary - 15-20 LPA
About the Company
The company is one of the fastest-growing B2B SAAS Marketplace to procure industrial materials. The startup is generating an Annual Revenue of Rs. 100 Crore. You will get to work in a fast-paced environment with a brilliant agile tech team led by top engineers.
Location: Pune, 3 months Remote then Work from Office or Hybrid Working
Qualifications & Criteria
1. 3+ Years of development experience in the full-stack development (preferred MERN technology stack). Should be proficient in working with technologies like JavaScript, CSS, and JS with frameworks like NodeJs and ReactJS.
2. Should have good knowledge of databases like Linux.
3. As part of the brains of the startup, You are smart, creative, and love solving business challenges and thereby find new ways to propel the growth of the company.
4. You are passionate about the growth and want to become a future technical leader within the company. Your work and attitude should reflect your commitment for the same.
Responsibilities:
1. Should be able to work independently once proper guidance is provided.
2. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
3. Ensure timely completion of development activity.
4. Prepare training documents and provide training to internal teams on tools.
5. Consult, design, and develop well-structured, scalable in-house tools.
6. Should be able to write optimized business logic for business functions









