Key Responsibilities
1. Team Leadership & Mentoring (30%)
- Mentorship: Lead, mentor, and coach a team of [X] Customer Success Associates. Conduct weekly 1:1s to review pipeline, blockers, and personal development.
- Escalation Management: Act as the primary point of escalation for critical client issues that your team cannot resolve independently.
- Performance Tracking: Monitor team KPIs (Time-to-Value, NPS, Response Time) and provide constructive feedback to ensure targets are met.
2. Strategic Reporting & Analytics (30%)
- Executive Reporting: Own the generation of weekly and monthly CS reports for the leadership team. This includes tracking Churn Rate, Net Revenue Retention (NRR), and Customer Health Scores.
- Forecasting: Analyze usage data to predict potential churn risks and identify upsell opportunities for the upcoming quarter.
- QBR Preparation: Standardize the template and data requirements for Quarterly Business Reviews (QBRs) across the team to ensure consistency.
- Data Integrity: Maintain hygiene in our CRM/CS Platform, ensuring all client interactions and health metrics are logged accurately.
3. Client Management (40%)
- Portfolio Management: Directly manage a portfolio of our High-Value/Enterprise clients, ensuring they achieve their desired business outcomes.
- Lifecycle Management: Oversee the end-to-end client journey for your accounts—from onboarding and training to renewal and expansion.
- Advocacy: Act as the Voice of the Customer (VoC) internally, collaborating with Product and Sales teams to prioritize features that reduce churn.
🎓 What We Are Looking For
- Experience: 5+ years in B2B SaaS Customer Success or Account Management, with at least 1 year of experience mentoring or leading a team.
- Data Proficiency: You love Excel/Google Sheets. You are comfortable using Pivot Tables and Lookups to crunch numbers and derive insights. (Experience with Tableau/PowerBI is a strong plus).
- Storytelling with Data: You don't just send a spreadsheet; you can look at the numbers and explain why a customer is at risk or where the expansion opportunity lies.
- Communication: Executive-level presence. You can command a room during a QBR and handle difficult conversations with unhappy clients.

About LogIQ Labs Pvt.Ltd.
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
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The Position
The Manager – Sales & Business Development role is responsible for driving sales and revenue from existing and new customer accounts within the Banking and Government segments in North India. Your role will sell products, services and solutions through prospecting, networking and executing marketing initiatives and account plans to increase Lipi Data Systems Ltd. footprint within the assigned accounts and/or geography resulting in revenue growth and quota attainment.
Job Responsibilities
- Strategically target business opportunities that leverage high value use cases, in Banking vertical and Government institutions.
- Develop and execute sales strategies and tactics to sell Lipi products, solutions, and services to exceed your sales quotas
- Communicate value propositions to clients that speak intimately to their needs and requirements
- Work to collaborate with the customer on net new opportunities and work through negotiated and RFP sales processes.
- Must understand customer requirements to negotiate the contract, collaborating with other departments of Lipi, as necessary. Negotiate pricing and SLA as appropriate.
- Utilize client-centric, solutions-oriented selling strategies and hunter’s mentality to identify, qualify, convert sales
- Effectively articulate financial ROI/TCO value, and build value throughout the negotiation process
- Maintain extensive account and opportunity detail in Sales CRM, including account win plans, customer touch points, sales inhibitors, etc.
- Forecast and report revenue projections accurately to management
- Achieve on annual quota, measured quarterly
What We Need From You
- You have 5-7 years of experience successfully selling technology products and solutions to Banks and Government institutions.
- You have a Bachelor’s degree, preferably in a technical discipline or equivalent experience
- You’re persuasive, and have excellent negotiation and presentation skills. You can effectively communicate with both technology-oriented and senior business executives.
- Your work is a mix of strategic and proactive account activity, and you have a demonstrated ability of uncovering, qualifying, developing, and closing new accounts
- You keep your pipeline accurate and your forecast updated for management
- Fundamental understanding of self-service products like ATMs, Kiosks is highly desired.
- You have excellent time management skills, and work with high levels of autonomy and self- direction
- You’re highly competitive, ramp quickly, are extremely adaptive, and pride yourself on exceeding sales goals
- You are able to travel as necessary to your assigned accounts, and to Company meetings.
- Highly ethical and professional personal conduct.

Hello,
Greetings for the day !!!
We are hiring "Technical Support L2 - Windows Server" for one of the international MNC specialized into Hardware & Networking based @ Mumbai/Pune !!!
Position: Technical Support L2 - Windows Server
Must Have Skills
Experience Level: 3+ Years
External Description
External Skills And Expertise
Duties & Responsibilities:
- Document partner interaction, troubleshooting, and results in a clear and concise manner
- Track the status of deployment for each partner site or location for easy communication with partners
- Engages partners in the deployment of Company Automate & Command agents
- Engages partners in the removal of pre-existing RMM agents where necessary
- Independently provide and implement solutions based on partner and end-user needs
- Analyze, test, and modify deployment methods based upon partners unique environmental requirements
- Interact with partners and end-users to provide support via phone & ticketing system
- Troubleshoots and develops technical solutions related to software deployment and installation errors
- Creates workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion
- Relies on experience and judgment to plan and accomplish goals
- Meet posted metrics for performance
- Assist in the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various internal organizations
Employment Mode: Permanent Opportunity
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Pune - Hinjewadi Phase 2
More than 3 years of experience with C# and .Net development, .net 4.5, Asp.Net MVC, Angular. .net Core.
Must have strong knowledge of Object-Oriented Programming (OOP)
Must have work experience with Angular, React
Working experience on Webservices, WebAPI, and REST are most preferred
Must have basic knowledge of SQL Server database with SQL query designing, procedure, functions, indexing, and triggers designing.
Strong analytical skills and problem-solving aptitude(Desirable)
Knowledge on HTML, HTML5, CSS, BootStrap, XML, JavaScript, JQuery is most preferred
Experience in working with source code repositories like TFS, GIT, Azure, etc
Experience in code release, merge, and conflict resolution
Experience in web publishing with IIS and Azure web Applications.
Job Description:
- 5-8 years of experience as business analyst preferably with some experience in healthcare domain
- Experience in capturing/ defining requirements and creating business requirements document/ software requirements specifications
- Extensive and hands on experience in creating wireframes using tools like Visio etc.
- Experience in communicating with stakeholders across the board, including clients, business team, and the development team to make sure the goals are clear and the vision is aligned with business objectives
- Experience as a BA in software development/ implementation projects is a must
- Experience in creating and prioritizing the list of user stories/ backlog items and prioritize them based on the overall strategy and business objectives
- Experience in overseeing the development of the product and taking necessary steps to keep the project on track
- Strong communication skills, documentation skills. Excellent PPT, word and excel skills are a must
Good to have
- Have worked with hospitals or outpatient clinics or public sector healthcare entities
- BA may have to travel for a few weeks Internationally
• Product & Technical Presentation – Customers / Partners
• Pre-Sales Support (DEMO and POC).
• RFP’s evaluation, Solutioning & Response.
• Handling Technical Queries and Troubleshooting for existing and new Customers.
• Keep up-to-date on competitive solutions, products, and services.
• OEM – Technical relation.
• Building Business with Team
What you will do:
- Planning of purchase requirements as per manufacturing schedule/purchase indent
- Controlling budgets
- Managing and developing vendors
- Managing inventory
- Managing ongoing supplier relationships
- Preparing reports on purchases, including cost analyses
- Negotiating with supplier for economical pricing for best quality material
Desired Candidate Profile
What you need to have:- 10 years experience in Purchase
- Prior experience in an FMCG/Personal care company preferred
- Experience in purchasing ingredients, extract powders, solvents, and consumable items
Our client is a 5-year-old travel and hostel space providing platform, a Youth Hotel chain, where the spaces are designed for work and leisure. Their mission is to provide quality spaces for youths looking for hostel options and to other travelers across locations in India. They provide clean and hygienic dorms and private rooms along with different facilities like Wi-fi, travel helpdesk, fully stocked kitchens, lockers and laundry services, etc.
They are currently providing 800 beds in 13 locations, and plan to add another 1600 in the next few months, with the aim to add at least a lac bed in the near future. The spaces offered by them are highly rated by their customers and are preferred over other competitors for the location and services offered within a decent budget. Invested by some very well known names across Asia, it provides their team with a work culture that thrives on modern yet social and explorative values.
What you will do:
- Working closely with the Product Manager to create wireframes and visuals for web and app
- Conceptualizing and designing of merchandise
Desired Candidate Profile
What you need to have:- 1-3 years of experience in Graphic Designing
- Proficiency in design software like Adobe Photoshop, Adobe Illustrator, Adobe XD and Figma
- Understanding of UI & UX design
- Experience in merchandise designing
Dear Candidate,
We are HIRING AT SIMFORM
Please find the details as below:
Simform is a fast-growing software services company mainly serving and having a presence in North America. Simform has built a solid work culture that is focused on learning, growth, and work-life balance. Simform is well-known for its very good work culture and loved by employees.
Please find the details of the job:
Our MEAN stack team is passionate about technology, and we love building scalable web solutions keeping performance in mind.We're looking for a full stack developer that has experience developing a variety of Web Apps using the MEAN stack. You should be able to comfortably move between the client and server-side code written with JavaScript/TypeScript.
Role + Responsibilities:
- Work with the team to design, develop and support scalable applications
- Implementing elegant, intuitive user experience using the latest front-end technologies.
- Developing API's and designing the data architecture using web frameworks like Express.
- Write, test, and release production-ready code.
- Work with our DevOps team to ensure continuous deployments of our applications
Person Specification and Qualifications:
- Experience developing highly scalable services and APIs
- Knowledge of data modelling and database performance using NoSQL/SQL
- Strong experience with JS frameworks like Express(any other backend framework), Angular.
- Familiarity developing SaaS applications in AWS/Azure
- In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications
Plus points if you're familiar with the following:
- Experience with deployment and CI/CD is a plus!
- TypeScript implementation with Frontend or Backend applications
- Knowledge of GraphQL and it's libraries like Apollo, Prisma
- Have worked with Jest, Enzyme like testing libraries
- Knowledge of document, key/value or other non-relational database systems such as Elastic Search, Redis, HBase, BigTable, DynamoDB
- Primary Skills: Xamarin and WPF
- Mandatory skill: Xamarin. Forms & WPF
- Experience in designing and developing Xamarin applications (mainly xamarin forms).
- Good knowledge of C#.Net.
- Understanding and implementation of MVVM design pattern.
- Good to have knowledge in other design patterns as well.
- Experience with Agile/ mobile dev-ops methodologies.
- Passionate about advancements in technologies
- Looking Candidate who has H1 & B1 valid Visa only, candidate need to travel to US immediately if shortlisted







