Key Responsibilities
1. Team Leadership & Mentoring (30%)
- Mentorship: Lead, mentor, and coach a team of [X] Customer Success Associates. Conduct weekly 1:1s to review pipeline, blockers, and personal development.
- Escalation Management: Act as the primary point of escalation for critical client issues that your team cannot resolve independently.
- Performance Tracking: Monitor team KPIs (Time-to-Value, NPS, Response Time) and provide constructive feedback to ensure targets are met.
2. Strategic Reporting & Analytics (30%)
- Executive Reporting: Own the generation of weekly and monthly CS reports for the leadership team. This includes tracking Churn Rate, Net Revenue Retention (NRR), and Customer Health Scores.
- Forecasting: Analyze usage data to predict potential churn risks and identify upsell opportunities for the upcoming quarter.
- QBR Preparation: Standardize the template and data requirements for Quarterly Business Reviews (QBRs) across the team to ensure consistency.
- Data Integrity: Maintain hygiene in our CRM/CS Platform, ensuring all client interactions and health metrics are logged accurately.
3. Client Management (40%)
- Portfolio Management: Directly manage a portfolio of our High-Value/Enterprise clients, ensuring they achieve their desired business outcomes.
- Lifecycle Management: Oversee the end-to-end client journey for your accounts—from onboarding and training to renewal and expansion.
- Advocacy: Act as the Voice of the Customer (VoC) internally, collaborating with Product and Sales teams to prioritize features that reduce churn.
🎓 What We Are Looking For
- Experience: 5+ years in B2B SaaS Customer Success or Account Management, with at least 1 year of experience mentoring or leading a team.
- Data Proficiency: You love Excel/Google Sheets. You are comfortable using Pivot Tables and Lookups to crunch numbers and derive insights. (Experience with Tableau/PowerBI is a strong plus).
- Storytelling with Data: You don't just send a spreadsheet; you can look at the numbers and explain why a customer is at risk or where the expansion opportunity lies.
- Communication: Executive-level presence. You can command a room during a QBR and handle difficult conversations with unhappy clients.
Shubham Vishwakarma
Full Stack Developer - Averlon
About LogIQ Labs Pvt.Ltd.
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
Company social profiles
Similar jobs
PHP
HTML/CSSWe are looking for a Sr. Drupal Developer primarily responsible for back-end/module development.
- 5 + years experienced Drupal professional having develop/architect experience in Drupal 7, 8 and 9 platforms.
- Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems
- Responsible for designing and implementing new features and functionality, establishing and guiding the websites architecture, ensuring high-performance and availability, and managing all technical aspects of the CMS. Work closely with front-end developers and customers to ensure an effective, visually appealing, and intuitive implementation.
- Ability to perform complex Drupal development tasks including custom module development using the Drupal API system and hooks from major Drupal core systems.
- Develop code by adhering to the Drupal, security and accessibility standards.
- Strong RESTful API development and experience in consuming the micro service
- Ability to architect enterprise Drupal solutions including data, display, and information architecture
- Advanced site-building experience including deep familiarity with Drupal modules such as CTools, Views, and Panels
- Experience creating custom Drupal modules
- Experience building responsive websites using Drupal CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
- Knowledge of PHP, PHP files and theme functions, and knowledge of the Drupal theme layer
- Through understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs
- Proficiency in SQL and relational databases such as mySQL, Postgres, etc.
- Proficiency in using Version Control System such as Git or SVN
- Works with stakeholders to execute technical & business objectives for the WCMs web properties. Collaborates with web designers, web developers & content editors to build high-quality, secure, standards-compliant web applications/sites & experiences
- Prioritizes, tracks, and documents feature requests, enhancements, and bugs. Communicates frequently with project teams to maintain situational awareness
- Conducts software testing and release activities
- Experience with Docker and CI/CD tools such as Travis, Jenkins
NodeJS (Node.js)
React.js
Javascript
MongoDBJob Description
We are looking for a Full Stack Developer. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
Responsibilities
Work with development teams and product managers in agile methodology
Design client-side and server-side architecture
Build the front-end of applications through appealing visual design
Develop and manage well-functioning databases and applications
Write effective APIs
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Create security and data protection settings
Build features and applications with a mobile responsive design
Qualifications Skills
Proven experience as a Full Stack Developer or similar role.
Experience in developing web applications using Node.js, React.js, MySQL, AWS services.
Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).
Knowledge of multiple JavaScript frameworks (e. g. React, Angular, Node.js ).
Familiarity with databases (e. g. MySQL, Mongo DB), web servers (e. g. Apache), and UI/UX design.
Excellent communication and teamwork skills.
Position: Oracle EBS Functional Consultant
Location: Gurgaon, India
Experience: 5+ Years
Salary Band - Till 28 lakhs/ Year
About the Company:IntraEdge is a leading provider of IT solutions, known for our commitment to excellence and innovation. We are looking for an experienced Oracle EBS Functional Consultant specializing in finance modules to join our team in Gurgaon.
Key Responsibilities:
- Finance Modules Expertise: Provide functional consulting for Oracle EBS Finance modules including General Ledger, Accounts Payable, Purchasing, iProcurement, Fixed Assets, and Sub Ledger Accounting.
- Client Advising: Advise clients on system setups, configurations, and best practices to optimize their use of Oracle EBS.
- Functional Specifications: Prepare detailed functional specification documents for new enhancements, customizations, and functionalities.
- Testing and Validation: Conduct thorough testing of enhancements and new functionalities to ensure they meet business requirements and function correctly.
- Conversion Activities: Lead and manage data conversion activities, ensuring accurate migration of data from legacy systems to Oracle EBS.
- Interface Activities: Develop and manage interfaces between Oracle EBS and other systems, ensuring seamless integration and data flow.
- Roll-Out Implementation: Participate in the roll-out implementation of Oracle R12 Financial modules, with hands-on involvement in at least 3 full-cycle projects.
- User Training: Provide training and support to end-users, ensuring they are equipped to effectively use the Oracle EBS system.
- Continuous Improvement: Identify opportunities for process improvement and system enhancements to maximize the value delivered by Oracle EBS.
Required Qualifications:
- Experience: Minimum of 5 years of experience as an Oracle EBS Functional Consultant.
- Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
- Projects: Experience with at least 3 full-cycle roll-out implementation projects of Oracle R12 Financial modules.
- Technical Skills: Strong understanding of Oracle EBS architecture, configuration, and integration points.
- Documentation: Proficient in preparing detailed functional specification documents.
- Problem-Solving: Excellent analytical and problem-solving skills with a detail-oriented approach.
- Communication: Strong verbal and written communication skills, with the ability to effectively collaborate with clients and team members.
Preferred Qualifications:
- Certifications: Oracle EBS certifications are highly desirable.
- Industry Experience: Experience in [specific industry relevant to your company, if any].
- Project Management: Familiarity with project management methodologies and tools.
About Intraedge: https://intraedge.com/
Intraedge is a Technology, Products and Learning Organization, It was founded in 2002 with offices in the US, India, Europe, Canada, and Singapore. We provide our clients with the resources and expertise to enhance business performance through technology.
Technical Customer Support
- Ability to work in team environment
- Familiarity with customer service software (CRM,ticketing systems) for chat and call process.
- Ability to work flexible hours ,including evenings and weekends.
- Earlier experience into chat and call support process.(Technical support experience)
- Customer oriented approach and ability to adapt different situations
- Hands on experience on MS office suite.
- Ability to multitask and problem solving skills
- 0-2 years of experience
- Excellent communications skills written and verbal.
Responsible for :
- Respond to customer queries via chat or phone in a timely and professional manner.
- Proactively responding on tickets or issues.
- Resolve customer queries or issues with required solutions
- Coordinate with internal teams for query resolution.
- Provide required information about products and services offered by Provakil.
- Update customer information and issue details in ticketing platform
- Analysing the challenges faced by clients and passing the details to technical team.
- Should be aware of product feature updates.
- Flexible in working shifts
Requirement:
- Respond to customer queries or technical issues via email in a timely and professional manner.
- Resolve customer complaints or issues by providing appropriate solution or alternatives.
- Should have knowledge of API integration, cloud based tool.
- Interact with cross team to get the issues resolved.
- Hands on experience on CRM or any ticketing system.
- Should be able to lead meetings and training sessions.
- Worked in customer facing environment.
- Troubleshoot technical issues at level 1 and level 2 .
- Handled customer escalations and worked on escalation matrix
- Provide weekly status on ticket received and resolved
Additionally,
Excellent communication verbal and written.
Handled enterprise client issues in previous experience.
Bachelor’s degree in CS or IT or related field.
Android Development
Kotlin
JavaFrameworks - Android, Kotlin
Core Java
Data structure
Sqlite, Rest API, Android UI development, API Integration
Developing, releasing, and maintaining native Android Applications and oversee mobile application development efforts
Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
Working directly with product and backend developers to conceptualize, build, test, and realize products
Work on bug fixing and improving application performance
Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Optimizing performance for the apps and keeping up to date on the latest industry trends in the mobile technologies
PythonNodeJS (Node.js)Job Description
Technical Support Engineer – Elastic Stack
ABOUT US
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
RESPONSIBILITIES
· Be the First point of contact for support queries
· Be responsible for solving customer queries and tickets in timely manner.
· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
· Log monitoring, event monitoring and resolving tickets in defined SLA.
· Apply updates and patches to keep the software up-to-date in line with organizational policies
· Provide support for installation and configuration.
· Monitor and identify areas of performance improvement
· Identify and write scripts for automating support tasks.
· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
ESSENTIAL SKILLS
· Hands-On experience and skills in Linux operating system
· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
· Hands-On experience of Linux operating system
· Experience in NoSQL or RDBMS technology is desirable
· Python/Node.js or relevant data processing programming experience is preferred.
· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
· Knowledge of real-time data collection with various data sources.
Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
· 2 -4 years of experience in technical support role.
· At least 2+ years experience working across multi-cultural and geographically distributed teams
· Experience in trouble shooting, maintaining and supporting production setup
· Engineering or equivalent degree
· Ability to interact effectively with customers for problem resolution.
· Sense of urgency and ownership to get problems solved in timely manner
· Attention to details.
· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
Location: Bangalore
Experience: Minimum 2 yrs
Package: upto 8 LPA
1. Act as a first line support for IT department
2. Answer internal and external customer calls and emails
3,create service desk tickets, assign technician and follow up closure
4.Monitirng service desk dashoard and sending alert for SLA violations
5. end to end front line coordination
Skills - experience in interacting with US clients
basic understandign of IT set up and computing issues
ITIl V3 certification would be an added advantage
Please note that the shift timings will be 6pm to 3am and 8:30pm to 5:30am.
Home drop available
JOINING BONUS FOR EARLY JOINERS .
NodeJS (Node.js)MongoDBRequirements:
- 3+ years’ experience under your belt developing performance-critical applications that run in a production environment using Node.Js
- Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries.
- Expertise in common Cloud technologies, AWS/GCP Knowledge of CI/CD tools and workflows.
- Knowledge in one or more of the following: NoSQL (especially, but not only Redis), Queueing system experience (Kafka, RabbitMQ, ActiveMQ, MSMQ)
- Good stakeholder management skills, with an ability to build trust and rapport with internal and external stakeholders
- It is good to have knowledge of Kubernetes and Docker and related deployment technologies.
Roles & Responsibilities:
- Write well-designed, testable, efficient, and high-quality code.
- Design (LLD & HLD) and architect technical solutions for the business problems of a large-scale system.
- Prepare and produce releases of software components.
- Support continuous improvement by investigating alternatives and technologies.
- Contribute to all phases of the development lifecycle
- We believe leadership comes through ownership and so we love people who take ownership of their work and lead by example
Android TestingQA Engineer
You will impact our users directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Your job will often require coordination between multiple Development, Product, Operations and Business groups, so you get to experience a breadth of impact with various groups.
The ideal candidate must be detail oriented, obsessed with customer experience, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. You must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.
Position Overview
- You will be responsible for all testing of an entire project across various platforms
- You will own the development and execution of test plans and test cases for multiple features of an application
- You will develop and maintain testing strategies, including manual and automation testing.
- You will ensure comprehensive test coverage by working closely with the product and engineering teams to prioritize testing execution and report on test execution progress and results.
- You will participate in design and specification reviews, and use this information to design test plans.
- You will promote QA productivity through automation, tools, and other best practices.
- You will promote a culture of quality throughout the organization.
Basic Qualifications
- 3+ year of experience working as a Quality Assurance Engineer
- Experience in manual testing across android app, mobile web and desktop applications
- Bachelor's Degree
- Expertise in test methodologies and test processes.
- Ability to understand technical specifications and generate test cases from them
- Good in communicating with developers and technical leaders, even if they are remote.
- Strong organizational skills, ability to track multiple test executions simultaneously and synthesize the results
- Shows creativity and initiative to improve product coverage and effectiveness.
- Should be able to generate test reports and dashboards for management communication.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon