Printrove
https://printrove.comAbout
About us
The purpose of a brand's existence lies in its belief. Printrove believes in the existence of a brand and the value it creates for its customers. We help artists and designers reach their audience, people who believe in their art, through everyday products.
What we do
Printrove is a white-labeled print-on-demand drop shipping solution for artists, designers, and eCommerce entrepreneurs. We print, pack, and ship customized merchandise on demand. We print and drop ship custom designs on phone cases, mugs, notebooks, posters, coasters, and mouse pads on demand without the hassles of stocking up inventory and zero upfront costs, all within 48 hours.
Our Mission
Here at Printrove, we are driven by our passion for eCommerce, design, and entrepreneurship. We believe in doing the most complex things in the simplest way. Our mission is to build the print on demand fulfillment center for the internet through drop shipping.
Our Values
Think different, improve, stay minimal, micro wins, value time, learn, love, and respect are some of our many values, and we hire people who are ready to embody these qualities every single day.
Company social profiles
Jobs at Printrove
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations.
We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.
Role Overview:
The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.
This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).
Key Responsibilities:
Customer Support (Reactive):
- Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
- Troubleshoot operational issues such as orders, printing, shipping, or integrations.
- Escalate recurring or critical issues to the operations/product teams and ensure closure.
Customer Success (Proactive):
- Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
- Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
- Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
- Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.
Collaboration & Ownership:
- Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
- Partner with Operations to resolve root causes of quality or shipping complaints.
- Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
- Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.
What Success Looks Like
- Merchant queries are resolved quickly with minimal escalations.
- New merchants complete onboarding smoothly and place their first orders.
- Merchant retention improves — fewer churns, more merchants cross higher order volumes.
- Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.
What We’re Looking For
- 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
- Strong communication skills in English (Hindi/Tamil a plus).
- Empathy-driven — ability to listen, understand, and solve problems like a partner.
- Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
- Proactive, process-oriented, and thrives in a fast-paced startup environment.
Why Join Printrove?
- Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
- Own impactful work — you’re not just answering queries, you’re driving merchant growth.
- Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
- Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.
Similar companies
About the company
Jobs
4
About the company
Jobs
25
About the company
Location: Mumbai & Bangalore
Company: TIFIN
TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.
We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.
In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions.
OUR VALUES: Go with your GUT
- Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses.
- Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully.
- I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.
Jobs
7
About the company
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results.
Jobs
13
About the company
Nudge is a user experience platform for consumer companies to help them activate, retain, and understand users.
We’re backed by Antler, and marquee angels including Kunal Shah (Cred), Dhruv Bahl (BharatPe), Bharati Balakrishnan(Shopify), Prashant Pitti (Easemytrip), Pallav Nadhani (FusionCharts), and Ajinkya Kulkarni (WintWealth).
Who We Are
We're on a mission to revolutionize how companies deliver personalized experiences to their users. At Nudge, we've built a powerful SaaS platform that enables consumer companies to run rapid product experiments and deliver truly personalized user experiences. What makes us special? We help product and growth teams build native UX components without needing any development effort – yes, you heard that right!
Our Secret Sauce
We're proud of our comprehensive suite of tools that work together seamlessly:
- Want to create meaningful interactions? Our dynamic UX library has got you covered
- Need to experiment with UI in real-time? Jump into our visual builder
- Looking to create personalized customer journeys? Our user flows are here to help
- Want to incentivize actions? Our reward engine makes it simple
- Plus, we've got powerful experimentation capabilities and analytics tools to track it all
The best part? We integrate with over 25 popular tools like Mixpanel, Amplitude, Segment, and Braze. We believe in making your existing tech stack work better, not replacing it!
Our Team
We're led by our passionate co-founders, Kanishka Thakur (CEO) and Gaurav Rawat. Under Kanishka's leadership, we're pushing the boundaries of what's possible in personalization and experimentation.
Our Growth Story
We're backed by some amazing investors who believe in our vision. Our journey started with initial backing from GradCapital, and we've since received support from Antler. We're excited to share that we recently closed our Pre-Seed round in 2024, which is helping us accelerate our mission even faster!
What Makes Us Different:
We understand that every user is unique, and their experience should be too. That's why we've built our platform to personalize across multiple dimensions - content, timing, incentives, and UI. Whether you're running A/B tests, creating personalized journeys, or analyzing user behavior, we make it simple and effective.
Want to see how we can transform your user experiences? We'd love to show you around our platform - check out our website or the demo below!
Jobs
0
About the company
RockED is the premier people development platform for the automotive industry, supporting the entire employee lifecycle from pre-hire and onboarding to upskilling and career transitions. With microlearning content, gamified delivery, and real-time feedback, RockED is educating the automotive
workforce and solving the industry's greatest business challenges.
The RockED Company Inc. is headquartered in Florida. Backed by top industry experts and investors,
we’re a well-funded startup on an exciting growth journey. Our R&D team (Indian entity) is at the core
of all product and technology innovation
Our India R&D team, which is in Bangalore (Office in Church Street), leads all product and technology innovation, and we’re now expanding this team.
AI will play a key role in improving intelligence, personalization, and overall user experience across the platform.
Jobs
4
About the company
Mira is building infrastructure for trustless verification of intelligence. Mira’s verification system significantly enhances AI accuracy by mitigating hallucinations and bias, thereby enabling truly reliable and autonomous AI systems.
Jobs
1
About the company
Jobs
9
About the company
Jobs
2