Printrove
https://printrove.comAbout
About us
The purpose of a brand's existence lies in its belief. Printrove believes in the existence of a brand and the value it creates for its customers. We help artists and designers reach their audience, people who believe in their art, through everyday products.
What we do
Printrove is a white-labeled print-on-demand drop shipping solution for artists, designers, and eCommerce entrepreneurs. We print, pack, and ship customized merchandise on demand. We print and drop ship custom designs on phone cases, mugs, notebooks, posters, coasters, and mouse pads on demand without the hassles of stocking up inventory and zero upfront costs, all within 48 hours.
Our Mission
Here at Printrove, we are driven by our passion for eCommerce, design, and entrepreneurship. We believe in doing the most complex things in the simplest way. Our mission is to build the print on demand fulfillment center for the internet through drop shipping.
Our Values
Think different, improve, stay minimal, micro wins, value time, learn, love, and respect are some of our many values, and we hire people who are ready to embody these qualities every single day.
Company social profiles
Jobs at Printrove
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations.
We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.
Role Overview:
The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.
This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).
Key Responsibilities:
Customer Support (Reactive):
- Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
- Troubleshoot operational issues such as orders, printing, shipping, or integrations.
- Escalate recurring or critical issues to the operations/product teams and ensure closure.
Customer Success (Proactive):
- Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
- Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
- Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
- Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.
Collaboration & Ownership:
- Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
- Partner with Operations to resolve root causes of quality or shipping complaints.
- Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
- Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.
What Success Looks Like
- Merchant queries are resolved quickly with minimal escalations.
- New merchants complete onboarding smoothly and place their first orders.
- Merchant retention improves — fewer churns, more merchants cross higher order volumes.
- Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.
What We’re Looking For
- 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
- Strong communication skills in English (Hindi/Tamil a plus).
- Empathy-driven — ability to listen, understand, and solve problems like a partner.
- Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
- Proactive, process-oriented, and thrives in a fast-paced startup environment.
Why Join Printrove?
- Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
- Own impactful work — you’re not just answering queries, you’re driving merchant growth.
- Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
- Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.
Similar companies
About the company
We’re a UI/UX design company, super-powering businesses by crafting simple & delightful digital experiences.
We are designers, artists, creators, researchers, visualizers and observers; well a bunch of driven individuals with creative minds, working together as User Interface and User Experience Designers!
At Monsoonfish, we believe in working in an environment that suits each teammate, makes them feel comfortable and encourages them to become a better version of themselves at work and beyond. Our agency culture is open, liberal, accepting, outgoing, driven, focused, and the one that values work-life balance.
Jobs
6
About the company
Jobs
46
About the company
Founded in 2012 Aertrip aspires to become the number one travel portal in the world by providing a convenient and enjoyable booking experience at cheapest prices. At Aertrip are trying to build a team of dedicated and experienced talent. We are looking to hire the best PHP Developers, HTML / Front End Developers, Software Analysts and UI/UX Designers to create a truly magical booking experience for our customers. We have studied over 90 travel websites and apps and designed an interface which provides the best and convenient way to book travel. We are now trying to build a team of extra-ordinary talent to complete this task.
Jobs
5
About the company
Jobs
7
About the company
Techjays is The AI Reimagination Company — an enterprise AI partner founded by leaders with experience at Google. We don’t just experiment with AI; we build, deploy, and scale production-grade systems that solve real business problems.
Our focus is on industries where impact matters most — manufacturing, logistics, and complex enterprise operations. From intelligent automation to LLM-powered workflows, we design solutions that deliver measurable business outcomes in under 90 days.
With 20+ live AI systems already in production and over $100M in cost savings delivered, our work goes beyond proof of concept — it drives tangible value.
Headquartered in Menlo Park, Techjays operates across seven countries including the USA, India, UAE, UK, Canada, Australia, and Bangladesh — helping global enterprises rethink how they build, operate, and scale with AI at the core.
Jobs
6
About the company
Jobs
1
About the company
At Hunarstreet Technologies Pvt Ltd, we specialize in delivering India’s fastest hiring solutions, tailored to meet the unique needs of businesses across various industries. Our mission is to connect companies with exceptional talent, enabling them to achieve their growth and operational goals swiftly and efficiently.
We are able to achieve a success rate of 87% in relevancy of candidates to the job position and 62% success rate in closing positions shared with us.
Jobs
752
About the company
Jobs
2
About the company
A talented team to help you in your journey on creating useful and easy to use products.
Jobs
1
About the company
We specialize in both existing and emerging technologies, powering your application to perform optimally.
Our expertise includes Open Source XAMP & WAMP, Java, Php, .Net and more. We also employ several custom and open-source tools
for performance optimization and speeding up software deployment.
Deploying the latest technologies, we deliver solutions that offer high levels of consistency in quality and performance.
Jobs
5